RSA-722: Annual Report on Appeals Process for Arizona 2015

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year)2
2. New requests for mediation, October 120
3. Total requests for mediation this fiscal year22

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement3
2. Disputes resulting in a written mediation agreement10
3. Total disputes resolved during mediation process13
4. Disputes not resolved during mediation process7

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 302

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 114
2. New requests for impartial hearings since October 162
3. Total requests for impartial hearings this fiscal year76
4. Number from Line II.A3 which had also been through the mediation process this fiscal year2

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision34
2. IHO decisions favoring the individual3
3. IHO decisions favoring the agency20
4. Total IHO decisions23
5. Total disputes resolved during impartial hearing process57
6. Disputes not resolved during impartial hearing process5

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 3014

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? 1

A. Requests for Review of IHO Decisions:

1. Requests for review of IHO decisions in process, October 10
2. New requests for review of IHO decisions since October 117
3. Total requests for review of IHO decisions this fiscal year17

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained0
2. IHO decisions favoring the individual reversed1
3. IHO decisions favoring the agency sustained2
4. IHO decisions favoring the agency reversed1
5. Total reviews of IHO decisions completed4
6. IHO decisions not reviewed19

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 3013

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 11
2. New civil actions filed this fiscal year0
3. Total civil actions this fiscal year1

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision)0
2. Civil actions resolved in individual favor (reversing final administrative decision)0
3. Civil actions resolved in agency favor (sustaining final administrative decision)0
4. Civil actions resolved in agency favor (reversing final administrative decision)0
5. Total civil actions resolved0
6. Civil actions not resolved0

C. Civil Actions Carried Over

1. Civil actions pending, September 301

V. Types of complaints/issues involved in disputes

Type Mediation
Impartial Hearings
Reviews of IHO Decisions
Civil Actions
1. Applicant eligibility for VR 2 6 2 0
2. Nature/contents/scope of IPE 3 6 0 0
3. Quality of counseling services 0 2 2 1
4. Delivery/quality of other VR services 4 5 18 0
5. Cost of services 0 0 0 0
6. Termination of services/service record closure 8 13 2 0
7. All other complaints/issues 2 1 5 0

Certification

Approved

Last NameStuart
First NameJeffrey
Phone Number602-542-3946
Signed?Yes
Signed Date11/27/2015

Jeffrey Stuart 1789 W. Jefferson Street Phoenix, AZ 85007 (602)542-3946