RSA-722: Annual Report on Appeals Process for California 2012

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year)9
2. New requests for mediation, October 155
3. Total requests for mediation this fiscal year64

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement7
2. Disputes resulting in a written mediation agreement21
3. Total disputes resolved during mediation process28
4. Disputes not resolved during mediation process30

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 306

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 132
2. New requests for impartial hearings since October 158
3. Total requests for impartial hearings this fiscal year90
4. Number from Line II.A3 which had also been through the mediation process this fiscal year30

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision27
2. IHO decisions favoring the individual7
3. IHO decisions favoring the agency14
4. Total IHO decisions21
5. Total disputes resolved during impartial hearing process48
6. Disputes not resolved during impartial hearing process20

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 3022

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? N

A. Requests for Review of IHO Decisions:

1. Requests for review of IHO decisions in process, October 10
2. New requests for review of IHO decisions since October 10
3. Total requests for review of IHO decisions this fiscal year0

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained0
2. IHO decisions favoring the individual reversed0
3. IHO decisions favoring the agency sustained0
4. IHO decisions favoring the agency reversed0
5. Total reviews of IHO decisions completed0
6. IHO decisions not reviewed0

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 300

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 11
2. New civil actions filed this fiscal year0
3. Total civil actions this fiscal year1

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision)0
2. Civil actions resolved in individual favor (reversing final administrative decision)0
3. Civil actions resolved in agency favor (sustaining final administrative decision)1
4. Civil actions resolved in agency favor (reversing final administrative decision)0
5. Total civil actions resolved1
6. Civil actions not resolved0

C. Civil Actions Carried Over

1. Civil actions pending, September 300

V. Types of complaints/issues involved in disputes

Type Mediation
Impartial Hearings
Reviews of IHO Decisions
Civil Actions
1. Applicant eligibility for VR 13 22 0 0
2. Nature/contents/scope of IPE 29 32 0 1
3. Quality of counseling services 0 0 0 0
4. Delivery/quality of other VR services 7 6 0 0
5. Cost of services 27 46 0 0
6. Termination of services/service record closure 22 26 0 0
7. All other complaints/issues 25 27 0 0

Certification

Approved

Last NameO'Sullivan
First NameSharon
Phone Number916-558-5498
Signed?Yes
Signed Date11/28/2012

Sharon O’Sullivan Legal Affairs and Regulations Mediation and Fair Hearing Office 721 Capitol Mall, Sacramento, CA 95814 916-558-5498 (voice) 916-558-5861 (fax) sosulliv@dor.ca.gov