RSA-722: Annual Report on Appeals Process for California 2011

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year)8
2. New requests for mediation, October 163
3. Total requests for mediation this fiscal year71

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement14
2. Disputes resulting in a written mediation agreement7
3. Total disputes resolved during mediation process21
4. Disputes not resolved during mediation process41

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 309

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 136
2. New requests for impartial hearings since October 179
3. Total requests for impartial hearings this fiscal year115
4. Number from Line II.A3 which had also been through the mediation process this fiscal year63

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision9
2. IHO decisions favoring the individual6
3. IHO decisions favoring the agency17
4. Total IHO decisions23
5. Total disputes resolved during impartial hearing process32
6. Disputes not resolved during impartial hearing process51

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 3032

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? N

A. Requests for Review of IHO Decisions:

1. Requests for review of IHO decisions in process, October 10
2. New requests for review of IHO decisions since October 10
3. Total requests for review of IHO decisions this fiscal year0

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained0
2. IHO decisions favoring the individual reversed0
3. IHO decisions favoring the agency sustained0
4. IHO decisions favoring the agency reversed0
5. Total reviews of IHO decisions completed0
6. IHO decisions not reviewed0

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 300

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 17
2. New civil actions filed this fiscal year1
3. Total civil actions this fiscal year8

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision)1
2. Civil actions resolved in individual favor (reversing final administrative decision)0
3. Civil actions resolved in agency favor (sustaining final administrative decision)6
4. Civil actions resolved in agency favor (reversing final administrative decision)0
5. Total civil actions resolved7
6. Civil actions not resolved1

C. Civil Actions Carried Over

1. Civil actions pending, September 300

V. Types of complaints/issues involved in disputes

Type Mediation
Impartial Hearings
Reviews of IHO Decisions
Civil Actions
1. Applicant eligibility for VR 11 19 0 0
2. Nature/contents/scope of IPE 20 37 0 5
3. Quality of counseling services 0 2 0 0
4. Delivery/quality of other VR services 11 13 0 0
5. Cost of services 28 49 0 0
6. Termination of services/service record closure 18 37 0 1
7. All other complaints/issues 0 1 0 4

Certification

Approved

Last NameWalela
First NameIrene
Phone Number916-558-5863
Signed?Yes
Signed Date11/17/2011

Sharon O’Sullivan Legal Affairs and Regulations Mediation and Fair Hearing Office 721 Capitol Mall, Sacramento, CA 95814 916-558-5498 (voice) 916-558-5861 (fax) sosulliv@dor.ca.gov