RSA-722: Annual Report on Appeals Process for Arizona 2011

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year)2
2. New requests for mediation, October 120
3. Total requests for mediation this fiscal year22

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement11
2. Disputes resulting in a written mediation agreement2
3. Total disputes resolved during mediation process13
4. Disputes not resolved during mediation process7

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 302

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 118
2. New requests for impartial hearings since October 155
3. Total requests for impartial hearings this fiscal year73
4. Number from Line II.A3 which had also been through the mediation process this fiscal year0

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision24
2. IHO decisions favoring the individual0
3. IHO decisions favoring the agency8
4. Total IHO decisions8
5. Total disputes resolved during impartial hearing process32
6. Disputes not resolved during impartial hearing process27

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 3014

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? Y

A. Requests for Review of IHO Decisions:

1. Requests for review of IHO decisions in process, October 10
2. New requests for review of IHO decisions since October 12
3. Total requests for review of IHO decisions this fiscal year2

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained0
2. IHO decisions favoring the individual reversed0
3. IHO decisions favoring the agency sustained2
4. IHO decisions favoring the agency reversed0
5. Total reviews of IHO decisions completed2
6. IHO decisions not reviewed0

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 300

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 10
2. New civil actions filed this fiscal year0
3. Total civil actions this fiscal year0

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision)0
2. Civil actions resolved in individual favor (reversing final administrative decision)0
3. Civil actions resolved in agency favor (sustaining final administrative decision)0
4. Civil actions resolved in agency favor (reversing final administrative decision)0
5. Total civil actions resolved0
6. Civil actions not resolved0

C. Civil Actions Carried Over

1. Civil actions pending, September 300

V. Types of complaints/issues involved in disputes

Type Mediation
Impartial Hearings
Reviews of IHO Decisions
Civil Actions
1. Applicant eligibility for VR 0 0 0 0
2. Nature/contents/scope of IPE 10 0 2 0
3. Quality of counseling services 2 0 0 0
4. Delivery/quality of other VR services 0 5 0 0
5. Cost of services 1 1 0 0
6. Termination of services/service record closure 8 32 0 0
7. All other complaints/issues 1 4 0 0

Certification

Approved

Last NameLevandowsky
First NameKatharine
Phone Number602-542-3792
Signed?Yes
Signed Date01/10/2012