RSA-509 - Protection & Advocacy of Individual Rights (PAIR) Program Performance Report

Indiana (INDIANA P and A SERVICES) - H240A180015 - FY2018

General Information

Designated Agency Identification

NameIndiana Protection and Advocacy Services
Address4701 N. Keystone Ave.
Address Line 2Suite 222
Zip Code46205
Website Address
TTY 800-622-4845
Toll-free Phone800-622-4845
Toll-free TTY800-622-4845
Name of P&A Executive DirectorDawn Adams
Name of PAIR Director/CoordinatorDawn Adams
Person to contact regarding reportDawn Adams
Contact Person phone317-722-5555

Part I. Non-Case Services

A. Individual Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Individuals receiving I&R within PAIR priority areas172
2. Individuals receiving I&R outside PAIR priority areas1
3. Total individuals receiving I&R (lines A1 + A2)173

B. Training Activities

1. Number of trainings presented by PAIR staff4
2. Number of individuals who attended training (approximate)200

General presentations about IDR

C. Information Disseminated to the Public

1. Radio and TV appearances by PAIR staff0
2. Newspaper/magazine/journal articles0
3. PSAs/videos aired0
4. Hits on the PAIR/P&A website0
5. Publications/booklets/brochures disseminated1,000
6. Other (specify separately)0


Part II. Individuals Served

A. Individuals Served

Count individual once per FY. Multiple counts not permitted for lines A1 through A3.

1. Individuals still served as of October 1 (carryover from prior FY)5
2. Additional individuals served during the year32
3. Total individuals served (lines A1 + A2)37
4. Individuals w. more than 1 case opened/closed during the FY. (Do not add this number to total on line A3 above.)0

B. Individuals served as of September 30

Carryover to next FY may not exceed total on line II. A.3 above 13

C. Problem Areas/Complaints of Individuals Served

1. Architectural accessibility3
2. Employment10
3. Program access0
4. Housing6
5. Government benefits/services1
6. Transportation1
7. Education1
8. Assistive technology0
9. Voting0
10. Health care0
11. Insurance0
12. Non-government services0
13. Privacy rights0
14. Access to records0
15. Abuse5
16. Neglect1
17. Other9

D. Reasons for Closing Individual Case Files

1. Issues resolved partially or completely in individual favor13
2. Other representation found0
3. Individual withdrew complaint5
4. Appeals unsuccessful0
5. PAIR Services not needed due to individual's death, relocation etc.0
6. PAIR withdrew from case2
7. PAIR unable to take case because of lack of resources0
8. Individual case lacks legal merit2
9. Other2

Please explain


E. Intervention Strategies Used in Serving Individuals

List the highest level of intervention used by PAIR prior to closing each case file.

1. Technical assistance in self-advocacy3
2. Short-term assistance6
3. Investigation/monitoring2
4. Negotiation9
5. Mediation/alternative dispute resolution0
6. Administrative hearings1
7. Litigation (including class actions)2
8. Systemic/policy activities1

Part III. Statistical Information on Individuals Served

A. Age of Individuals Served as of October 1

Multiple responses not permitted.

1. 0 - 40
2. 5 - 220
3. 23 - 5933
4. 60 - 644
5. 65 and over0

B. Gender of Individuals Served

Multiple responses not permitted.

1. Females22
2. Males15

C. Race/Ethnicity of Individuals Served

For individuals who are non-Hispanic/Latino only

1. Hispanic/Latino of any race0
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American5
5. Native Hawaiian or Other Pacific Islander0
6. White26
7. Two or more races0
8. Race/ethnicity unknown6

D. Living Arrangements of Individuals Served

Multiple responses not permitted.

1. Independent25
2. Parental or other family home0
3. Community residential home1
4. Foster care0
5. Nursing home5
6. Public institutional living arrangement0
7. Private institutional living arrangement0
8. Jail/prison/detention center2
9. Homeless0
10. Other living arrangements1
11. Living arrangements not known3

E. Primary Disability of Individuals Served

Identify the individual's primary disability, namely the one directly related to the issues/complaints

1. Blind/visual impairment8
2. Deaf/hard of hearing4
3. Deaf-blind0
4. Orthopedic impairment15
5. Mental illness0
6. Substance abuse0
7. Mental retardation0
8. Learning disability0
9. Neurological impairment2
10. Respiratory impairment2
11. Heart/other circulatory impairment2
12. Muscular/skeletal impairment0
13. Speech impairment0
15. Traumatic brain injury0
16. Other disability4

Part IV. Systemic Activities and Litigation

A. Systemic Activities

1. Number of policies/practices changed as a result of non-litigation systemic activities0

2. Number of individuals potentially impacted by policy changes0

Describe your systemic activities. Be sure to include information about the policies that were changed and how these changes benefit individuals with disabilities. Include case examples of how your systemic activities impacted individuals served.


B. Litigation/Class Actions

1. Number of individuals potentially impacted by changes as a result of PAIR litigation/class action efforts0
2. Number of individuals named in class actions0

Describe your litigation/class action activities. Explain how individuals with disabilities benefited from your litigation activities. Be sure to include case examples that demonstrate the impact of your litigation.


Part V. PAIR'S Priorities and Objectives

A. Priorities and Objectives for the Fiscal Year Covered by this Report

For each of your PAIR program priorities for the fiscal year covered by this report, please:

  1. Identify and describe priority.
  2. Identify the need, issue or barrier addressed by this priority.
  3. Identify and describe indicators PAIR used to determine successful outcome of activities pursued under this priority.
  4. Explain whether pursuing this priority involved collaborative efforts by other entities. If so, describe this collaboration.
  5. Provide the number of cases handled under the priority. Indicate how many of these, if any, were class actions.
  6. Provide at least one case summary that demonstrates the impact of the priority.

GOAL 1: PREVENTING, FINDING, AND STOPPING ABUSE AND NEGLECT OF PERSONS WITH DISABILITIES. PRIORITIES TO ADDRESS: 1. Investigate suspected abuse and neglect in facilities or by a service provider. 2. Examine systemic issues regarding the licensing and oversight of facilities by other state agencies. 3. Use monitoring authority to ensure appropriate treatment of residents in mental health facilities. 4. Identify and research systemic issues regarding facilities that provide residential treatment to children. GOAL 2: BREAKING DOWN BARRIERS AND ENSURING SUPPORTS ARE AVAILABLE FOR PERSONS WITH DISABILITIES TO ENSURE EQUALITY AND INCLUSION IN SOCIETY. PRIORITIES TO ADDRESS: 1. Provide individual legal advocacy to ensure the protection of rights for individuals with disabilities to accomplish the following: - Ensure access to a free appropriate public education in both a safe and least restrictive environment. - Support integrated, community-based, and competitive employment of persons with disabilities. - Address rights issues in regards to accessibility including, but not limited to: physical access, web and technology access, transportation, voting, and conditional rights. - Encourage community integration of persons with disabilities into inclusive, livable, supportive communities. - Ensure persons with disabilities, from youth through adulthood, are treated appropriately in justice settings. 2. Work collaboratively with other groups to improve the accessibility of events throughout Indiana. 3. Continue to address voting rights and accessibility in registration and at the polls. 4. Develop cultural and linguistic competency best practices and share resources with other organizations to increase awareness of disability issues. 5. Research the use of Video Remote Interpreting in healthcare settings with the goal of developing Best Practices for Indiana healthcare providers. GOAL 3: EMPOWERING PERSONS WITH DISABILITIES BY SERVING AS A PARTNER IN RIGHTS ISSUES, PROVIDING RESOURCES FOR SELF-ADVOCACY AND BY BRINGING AWARENESS TO SOCIETY TO ELIMINATE DISCRIMINATION. PRIORITIES TO ADDRESS: 1. Promote the self-advocacy movement in Indiana through strategic collaboration and inclusion of self-advocates when opportunities arise. 2. Educate legislators regarding the impact of policies on people with disabilities. 3. Develop a coalition of disability leaders to improve collaborative opportunities between organizations. 4. Build a database of resources to enhance information and referral services. 5. Development of a public policy agenda by the IPAS Commission.

B. Priorities and Objectives for the Current Fiscal Year

Please include a statement of priorities and objectives for the current fiscal year (the fiscal year succeeding that covered by this report), which should contain the following information:

  1. a statement of each prioirty;
  2. the need addressed by each priority; and;
  3. a description of the activities to be carried out under each priority.

FINAL GOALS & PRIORITIES FOR 2018-2019 GOAL 1: MAINTAIN AN INCLUSIVE, HEALTHY, SAFE, POSITIVE AGENCY ENVIRONMENT. PRIORITIES TO ADDRESS: 1. Integrate cultural and linguistic competency practices at all levels of the agency. 2. Implement the use of a strengths-based model to maximize employee engagement. 3. Develop safety committee, review operational processes and implement needed improvements. 4. Create and monitor agency budgets, maximize the use of Federal funding, maintain accurate financial records and follow accounting policies and procedures to prevent fraud. 5. Begin the process for development of a comprehensive strategic plan for the agency. GOAL 2: PREVENTING, FINDING, AND STOPPING ABUSE AND NEGLECT OF PERSONS WITH DISABILITIES IN FACILITIES. PRIORITIES TO ADDRESS: 1. Conduct systemic investigations at private secured facilities and psychiatric rehabilitation treatment facilities. 2. Investigate suspected abuse and neglect in facilities or by a service provider. 3. Use monitoring authority to ensure appropriate treatment of residents in: children’s nursing homes, mental health facilities, nursing facilities, private psychiatric facilities, sheltered workshops, educational settings, waiver settings, and juvenile detention centers. GOAL 3: BREAKING DOWN BARRIERS AND ENSURING SUPPORTS ARE AVAILABLE FOR PERSONS WITH DISABILITIES TO ENSURE EQUALITY AND INCLUSION IN SOCIETY. PRIORITIES TO ADDRESS: 1. Provide individual legal advocacy to ensure the protection of rights for individuals with disabilities in the areas of abuse and neglect, accessibility, community integration, education, employment, justice and voting. 2. Develop a plan to conduct systemic investigations into the education received by students with disabilities in facilities and/or students with disabilities who are wards of the state. 3. Develop a plan for a systemic approach to prevent unnecessary guardianships by increasing the use of supported decision making. . 4. Outreach to VR Offices and Centers for Independent Living (CIL) to educate them on their legal responsibilities under CAP. GOAL 4: EMPOWERING PERSONS WITH DISABILITIES BY SERVING AS A PARTNER IN RIGHTS ISSUES, PROVIDING RESOURCES FOR SELF-ADVOCACY AND BY BRINGING AWARENESS THROUGH OUTREACH TO SOCIETY TO ELIMINATE DISCRIMINATION. PRIORITIES TO ADDRESS: 1. Provide easily accessible pathways to the public for the purpose of contacting IDR for advocacy needs, and distribution of information, referrals, and resources to individuals. 2. Expand the professional image, credibility, and distribution of resources through the strategic use of social media, development of relevant video resources, and implementation of an inclusive outreach program. 3. Support the self-advocacy movement in Indiana through continued collaboration with self-advocates on voting initiatives. 4. Create a plan for participation in the State policy process including the monitoring of emerging trends in the area of disability rights, the use of developing strategic collaborations with other disability organizations and educating legislators and policymakers regarding the impact of policies on people with disabilities.

Part VI. Narrative

At a minimum, you must include all of the information requested. You may include any other information, not otherwise collected on this reporting form that would be helpful in describing the extent of PAIR activities during the prior fiscal year. Please limit the narrative portion of this report, including attachments, to 20 pages or less.

The narrative should contain the following information. The instructions for this form outline the information that should be contained in each section.

  1. Sources of funds received and expended
  2. Budget for the fiscal year covered by this report
  3. Description of PAIR staff (duties and person-years)
  4. Involvement with advisory boards (if any)
  5. Grievances filed under the grievance procedure
  6. Coordination with the Client Assistance Program (CAP) and the State long-term care program, if these programs are not part of the P&A agency

A. Source of Funding Amount Received Amount Spent Federal (section 509) 301,374.00 135,591.72 State Program income 57,417.00 57,417.00 Private All other funds (2016 Carryover) 59,429.19 59,429.19 Total (from all sources) 418,220.19 252,437.91 B. Category Prior Fiscal Year Current Fiscal Year FY16 FY17 FY18 Wages/salaries 146,293.31 197,000.00 49557.33 83536.98 13199 Fringe benefits (FICA, unemployment, etc.) 70,984.13 101,000.00 23204.52 41700.69 6078.92 Materials/supplies 752.00 2,500.00 Postage 275.00 1,100.00 115 160 Telephone 1,592.70 2,500.00 467.89 1124.81 Telecommunications Rent 12,431.48 16,500.00 3088.07 9042.66 300.75 Travel $3,254 8,500.00 951.72 2301.97 Copying & Printing 250.00 1,000.00 45.75 175 29.25 Bonding/insurance 757.59 1,200.00 2.29 755.3 Equipment (rental/purchase 0.00 0.00 Legal services 0.00 0.00 Miscellaneous $15,848 31,000.00 Total Budget 252,437.91 362,300.00 C. Staff work in subject matter teams rather than by funding source. Duties include providing advocacy and serving as attorneys when that level is necessary. 6 full-time attorneys and 10 full-time advocates were employed throughout the year. D. We participate in the UCEDDS advisory board which meets twice a year. E. There was 1 grievances filed under the agency grievance procedure. F. The P&A serves as the CAP for Indiana. The P&A provides referrals to the State long-term care program and keeps in regular contact with the ombudsman.


Signed ByDawn Adams
TitleExecutive Director
Signed Date12/10/2018