RSA-227 - Annual Client Assistance Program (CAP) Report

Oklahoma (Office of Disability Concerns) - H161A180037 - FY2018

General Information

Designated Agency Identification

NameOklahoma Office of Disability Concerns
Address1111 N. Lee, suite 500
Address Line 2
CityOklahoma City
Zip Code73103
Website Address
Toll-free Phone800-522-8224
Toll-free TTY

Operating Agency (if different from Designated Agency)

NameOklahoma Office of Disability Concerns
Address1111 N. Lee, suite 500
Address Line 2
CityOklahoma City
Zip Code73103
Website Address
Toll-free Phone800-522-8224
Toll-free TTY

Additional Information

Name of CAP Director/CoordinatorWilliam Ginn
Person to contact regarding reportWilliam Ginn
Contact Person Phone405-522-6702

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program22
2. Information regarding independent living programs0
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA5
5. Other information provided3
6. Information regarding CAP1
7. Total I&R services provided (Lines A1 through A6)31

B. Training Activities

1. transition for youth, provide information, special ed. teachers (This was a one-day regional training to an audience of special education teachers about the importance of services to transition-age youth.) 2. CAP, provide information, information and referral workers (This was a one-day training to representatives of agencies which provide information and referral services throughout Oklahoma. Information was provided about the CAP program.) 3. employment information, provide employment info., job seekers (The CAP provided employment information to job seekers with discussion of demand occupations to assist job seekers in choosing an employment outcome.) 4. employment information, provide information, people with mental disabilities (This was a training encouraging the choice of employment to people attending a day-treatment center for people with mental health disabilities. This is an ongoing monthly training on the second Tuesday of each month begun in 2018.) 5. disability awareness, provide information, state employees (The agency in which CAP is located does a one-day disability awareness training to state employees. A portion of that training covers the CAP program.) 6. CAP, provide information, new VR employees (Each year CAP is called upon to address new VR employees with a presentation on the CAP program, usually twice in the year.) 7. policy and legislation, planning, ORC attendees (CAP is a committee chair of our SRC and in that capacity must report to the entire SRC on activities of the committee. Nineteen attendees were present) 8. disability information, provide information, state legislators (CAP participates in Disability Day at the Capitol in the spring and in that capacity meets with Oklahoma legislators about people with disabilities who want to work with specific information about successful job seekers in their district.) 9. CAP, provide information, new VR employees (second time, mentioned earlier in 6) 10.CAP, provide information, tribal VR employees (CAP was the featured speaker at a quarterly meeting of Tribal VR with a discussion of the CAP program. Twenty-five representatives of the nine tribes in Oklahoma with a VR program were present) 11.employment, provide information, parents of special ed. students (The CAP spoke to a group of parents of children in special education in a panel of people providing other social services. CAP encouraged employment as an outcome for students with disabilities. Forty attendees were present) 12.policy and legislation, planning, ORC attendees (second time, mentioned earlier in 7)

1. Number of training sessions presented to community groups and public agencies.13
2. Number of individuals who attended these training sessions.373
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

October 5, 2017 staffed a booth at the Oklahoma Transition Institute, the largest transition gathering about transition-age youth in the state This transition two-day workshop is attended overwhelmingly by special education teachers around the state with a smattering of parents and students with disabilities. CAP encourages employment as an outcome and encourages early application for VR services by age 15 1/2 in Oklahoma. CAP distributes written information about CAP and employment of people with disabilities. October 31, 2017 visited Lottie House in Oklahoma City, a day treatment center for people with mental illness Many people attending this facility do not believe they can work because of their disability. CAP encourages consideration of employment not only to provide financial stability but also as a component of therapy. August 22, 2018 featured speaker about CAP to 41 people at a Tribal VR meeting (CAP intends to inform tribal members about the CAP program and to promote good communication.) September 11, 2018 encouraged the option of employment to clients at a day-treatment center for people with mental illness at Lottie House (second training of the year mentioned earlier)

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

In August, 2017 our office (Office of Disability Concerns did a CAP video with someone representing a CAP client, the CAP director, and someone representing a VR counselor to educate the public on the types of cases that CAP represents. The video was posted on our website. (The case was fictitious and actors represented the characters.)

1. Agency Staff Interviewed or Featured on Radio and TV0
2. Articles about CAP Featured in Newspaper/Magazine/Journals4
3. PSAs/Videos Aired about the CAP Agency2
4. Publications/Booklets/Brochures Disseminated by the Agency523
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.2
6. Other (specify below)1

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

The Oklahoma Rehabilitation Council links to CAP on the ORC website. The Oklahoma Department of Rehabilitation Services links to CAP on their website.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)7
2. Additional individuals who were served during the year45
3. Total individuals served (Lines A1+A2)52
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)2
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)13

B. Problem areas

Multiple responses permitted.

1. Individual requests information1
2. Communication problems between individual and VR counselor26
3. Conflict about VR services to be provided38
4. Related to VR application/eligibility process4
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services0
8. Other Rehabilitation Act-related problems0
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA0

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance20
2. Investigation/Monitoring1
3. Negotiation27
4. Mediation and other methods of Alternative Dispute Resolution2
5. Administrative / Informal Review2
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total52

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor25
2. Some issues resolved in individual's favor (when there are multiple issues)9
3. CAP determines VR agency position/decision was appropriate for the individual9
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation1
6. Individual withdrew complaint4
7. Issue not resolved in clients favor2
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP0
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)0

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

CAP, client and DRS had a meeting to discuss client concerns. Client was asked to provide some information. Client did not want to spend more time on gathering the information.

1. Controlling law/policy explained to individual13
2. Application for services completed3
3. Eligibility determination expedited2
4. Individual participated in evaluation0
5. IPE developed/implemented/Services Provided21
6. Communication re-established between individual and other party7
7. Individual assigned to new counselor/office0
8. Alternative resources identified for individual4
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)1

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 180
2. 19 - 2412
3. 25 - 4010
4. 41 - 6425
5. 65 and over5
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)52

B. Gender

Multiple responses not permitted.

1. Females24
2. Males28
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)52

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)1
2. American Indian or Alaskan Native2
3. Asian0
4. Black or African American16
5. Native Hawaiian or Other Pacific Islander0
6. White29
7. Two or more races4
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury4
4. Amputations or Absence of Extremities1
5. Arthritis or Rheumatism2
6. Anxiety Disorder4
7. Autism Spectrum Disorder3
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)1
9. Blindness (Both Eyes)6
10. Other Visual Impairments (Not Blind)2
11. Cancer0
12. Cerebral Palsy3
13. Deafness1
14. Hard of Hearing/Hearing Impaired (Not Deaf)3
15. Deaf-Blind0
16. Diabetes2
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions1
20. Intellectual Disability1
21. Mental Illness4
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment1
25. Neurological Disorders/Impairment3
26. Orthopedic Impairments9
27. Personality Disorders0
28. Respiratory Disorders/Impairment1
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)0
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability0
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)52

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR8
2. Individual eligible for VR services currently on a wait list1
3. Individual eligible for VR services not currently on a wait list32
4. Applicant or individual eligible for Independent Living0
5. Transition student/High school student11
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act0

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

The CAP has requested VR counselors: 1. provide counselor email address to the VR client at the time of the initial interview 2. provide the counselor cell phone number to the VR client at the time of the initial interview 3. provide the name of the tech working for the counselor to the VR client at the time of the initial interview with information on how that person can be of service to the client in the absence of the VR counselor 4. provide the telephone number and email address of the tech working with the VR counselor to the VR client at the time of the initial interview The CAP has proposed this to the newly-appointed Director of VR with information that communication with the agency is a major concern of CAP clients . The practice has been altered to include the additional contact information in some supervisory groups. The practice of providing alternate ways to contact and alternate people to contact expands communication possibilities between the VR client and the agency.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.1
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

The CAP has not litigated systemic changes in 2018.

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-other public agency
2. Name of designate agencyOklahoma Office of Disability Concerns
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:N/A

B. Staff Employed

Provide a description of all CAP positions (see instructions)

CAP in Oklahoma employs one full-time employee and a second employee 17 hours per week.

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

I had a client who lived in a nursing home with severe disabilities resulting from a spinal cord injury. He wants to go to work full time problem solving computer solutions to people over the phone. Living in a nursing home is a problem because making a certain amount of money would affect that residential cost. The client considered living with his elderly mother, but during the time we are coming up with solutions, the client's mother died. The computer training that the client wanted was from a school that DRS did not contract with. We are faced with finding a school that is 100% online, and this has been difficult as well. (Some schools advertise 100% online, but actually require the student to be present several times during a semester at the school itself.) This case has been a challenge , but it does illustrate a person with severe disabilities who has a definite employment outcome. His perseverance will lead to success.

The second case I would like to showcase is a 65 year old DRS client who wants very much to have his own carpet-cleaning business. This client did have some health challenges, but he has a much-younger wife and grown children who could assist. We advocated that DRS assist this client in two meetings. One point the client had in their favor was the fact they were asking for a relatively small amount of money. This client's business was finally approved after the meetings with the Field Coordinator who was two positions above the DRS counselor.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialOklahoma Office of Disability Concerns
Title of Designated Agency OfficialClient Assistance Program Director
Date Signed02/28/2019