RSA-227 - Annual Client Assistance Program (CAP) Report

Mississippi (MISSISSIPPI SOCIETY FOR DISABILITIES - CLIENT ASSISTANCE PROGRAM) - H161A180025 - FY2018

General Information

Designated Agency Identification

NameMississippi Society for Disabilities
AddressP.O. Box 4958
Address Line 2
CityJackson
StateMississippi
Zip Code39296
E-mail AddressJohnMcginn@MSDisabilities.org
Website Addresshttp://www.msdisabilities.com
Phone601-362-2585
TTY 601-362-2585
Toll-free Phone800-962-2400
Toll-free TTY800-962-2400
Fax

Operating Agency (if different from Designated Agency)

NameMississippi Society for Disabilities
AddressP.O. Box 4958
Address Line 2
CityJackson
Zip Code39296
E-mail AddressJohnMcginn@MSDisabilities.org
Website Addresshttp://www.msdisabilities.com
Phone601-362-2585
TTY601-362-2585
Toll-free Phone800-962-2400
Toll-free TTY800-962-2400
Fax

Additional Information

Name of CAP Director/CoordinatorJohnny McGinn
Person to contact regarding reportJohnny McGinn
Contact Person Phone601-362-2585

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program278
2. Information regarding independent living programs41
3. Information regarding American Indian VR Service projects2
4. Information regarding Title I of the ADA0
5. Other information provided0
6. Information regarding CAP20
7. Total I&R services provided (Lines A1 through A6)341

B. Training Activities

MS-CAP Staff has worked hard this year to connect, educate and inform clients state wide. A.) We have covered basic guidance and information to assist individuals through the VR, VR for the Blind, & Independent Living programs associated to MDRS. We also have help topic conversation regarding how eligibility is decided, services available for clients, and the roll of CAP throughout their process in VR, VR for the Blind, and Independent Living. We also assist individuals in obtaining employment and job training to enhance their skillsets and confidence in their abilities.

B.) The purpose of our training with the individuals we serve is to ensure their understanding, their requirements, and expectations throughout the VR process. We aim to help people to utilize the tools to advocate for their needs, and to understand and utilize the help and resources provided to them through CAP services and other government affiliations.

C.) Our attendees range in forms of disabilities and backgrounds. Some individuals have mental illness related issues, or other ailments that may not be visible to the eyes. We also work with students who are faced with learning impairments or physical limitations. The majority of our clients are individuals between the ages of 18 - 65 who are either veterans, citizens who face physical limitation, or in isolated cases - face moderate to severe mental illness. Our client base ranges through all ethnic backgrounds, orientations, and sex.

1. Number of training sessions presented to community groups and public agencies.31
2. Number of individuals who attended these training sessions.600
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

MS-CAP is dedicated to all of our citizens in the State of Mississippi. We are proud to have the opportunity to build necessary relationships with our minority groups and regularly speak, educate, and assist our African American community and our Native American community. We regularly witness these communities struggling to find the resources that are imperative to their success in achieving a place in the workforce and a higher quality of life.

MSCAP has been involved with wheelchair sporting events as a method for outreach. Sport brings together all types of people in a positive way. MSCAP also goes by the Choctaw reservation for different events and activities. MSCAP along with Metro Area Community Empowerment (MACE) holds an awareness day with wheelchair basketball at the Choctaw’s gym. We get all involved to play wheelchair users and not by having them get in sport wheelchairs to play. We play a basketball game and teach show how this can bring us all together. Plus help shows to the able body world how wheelchair users can still have fun and get involved with the local community.

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV0
2. Articles about CAP Featured in Newspaper/Magazine/Journals0
3. PSAs/Videos Aired about the CAP Agency0
4. Publications/Booklets/Brochures Disseminated by the Agency9259
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.9
6. Other (specify below)0

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

We believe it is of upmost importance that MS-CAP have a presence in our state so people know our services are available to them. This is why, through our designated society, MS-CAP maintains a presence through Facebook and Instagram by receiving and handling messages and help requests - ensuring we reach every individual that needs our assistance. We also have brochures, audio, and online resource tools provided to all Department of Rehab Services offices and their clients in the state. These helpful items are provided in English and Spanish.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)2
2. Additional individuals who were served during the year14
3. Total individuals served (Lines A1+A2)16
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)0
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)2

B. Problem areas

Multiple responses permitted.

1. Individual requests information16
2. Communication problems between individual and VR counselor5
3. Conflict about VR services to be provided11
4. Related to VR application/eligibility process4
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
0
7. Related to independent living services0
8. Other Rehabilitation Act-related problems0
9. Non-Rehabilitation Act related
  1. TANF
  2. SSI/SSDI
  3. Housing
  4. Other:
0
10. Related to Title I of the ADA0

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance2
2. Investigation/Monitoring0
3. Negotiation21
4. Mediation and other methods of Alternative Dispute Resolution1
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total24

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor12
2. Some issues resolved in individual's favor (when there are multiple issues)4
3. CAP determines VR agency position/decision was appropriate for the individual0
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual withdrew complaint0
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP0
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)0

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

1. Controlling law/policy explained to individual0
2. Application for services completed10
3. Eligibility determination expedited2
4. Individual participated in evaluation0
5. IPE developed/implemented/Services Provided0
6. Communication re-established between individual and other party3
7. Individual assigned to new counselor/office1
8. Alternative resources identified for individual0
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)0

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 181
2. 19 - 242
3. 25 - 406
4. 41 - 647
5. 65 and over0
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)16

B. Gender

Multiple responses not permitted.

1. Females10
2. Males6
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)16

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)0
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American7
5. Native Hawaiian or Other Pacific Islander0
6. White9
7. Two or more races0
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury0
2. ADD/ADHD0
3. AIDS/HIV0
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism0
6. Anxiety Disorder2
7. Autism Spectrum Disorder1
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)0
10. Other Visual Impairments (Not Blind)1
11. Cancer0
12. Cerebral Palsy0
13. Deafness1
14. Hard of Hearing/Hearing Impaired (Not Deaf)2
15. Deaf-Blind1
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions0
20. Intellectual Disability0
21. Mental Illness2
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment3
25. Neurological Disorders/Impairment0
26. Orthopedic Impairments0
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)0
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability3
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)16

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR2
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list13
4. Applicant or individual eligible for Independent Living3
5. Transition student/High school student1
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act0

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

No non-litigation systemic activities were conducted during FFY 2018.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.0
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

No litigation activities were conducted during FFY 2018.

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).2
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-other nonprofit agency
2. Name of designate agencyMississippi Society for Disabilities
3. Is the designated agency contracting CAP services?Yes
4. If yes, name of contracting agency:Mississippi Society for Disabilities

B. Staff Employed

Provide a description of all CAP positions (see instructions)

MS-CAP employs two full time employees.

CAP Director, Johnny McGinn CAP Assistant/ Advocate, Zachary Halstead

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

MS CAP stepped in to help a gentleman in Meridian, MS who was discriminated against due to sexual preferences and personal lifestyle. The client moved to Mississippi from Minnesota and is a sleep pathologist tech. He worked only 2 months before being fired from Anderson Regional Medical Center in Meridian, Mississippi. As stated above, the client believed he was fired because he lives a "homosexual" lifestyle. Johnny spoke with the client 3 months after the firing initially occured and asked the client if he had applied for services through MDRS? The client said he didn't believe they would help due to his lifestyle. Johnny explained that MDRS’ job is to help any person with a disability to find and maintain a job regardless of background or lifestyle. The client applied for services and Johnny went over how the state has 60 days to determine your eligibility. MDRS Vocation Rehabilitation branch ended up denying the client. CAP found out through VR that the client filled out the application BUT would not let MDRS have any of his medical records. CAP called the client and explained that VR must be aware of medical records to identify the primary disability that is impediment to employment. CAP finally was able to have the client get reevaluated in Mississippi. He didn't believe a doctor in Mississippi would be bias and do the proper diagnosis because he of his lifestyle. CAP told Thomas he can choose the doctor he wants his evaluation to come from. CAP listed out Anxiety, HIV and Sleep Apnea as 3 disabilities. HIV was under control with medication. VR needed proof and finally got the evaluation stating that the client had some emotional issues and along with physical health disabilities (HIV) and could be served by Rehabilitation Services. CAP also found out that the client was fired because he was late for work many times and took about twice as long to hook a patient up for their evaluations. CAP was able to have VR pay for the client to travel up to 150 miles to apply for a job in his field because Anderson Regional was the only medical center in his area that provided employment for his experience. CAP was also able to have VR pay for better interview clothes. The client ended up getting a job in his field in a neighboring state. CAP told the client to let that states VR know he was moving there and might need help. MDRS ended up with a successful closer because the client got a job with MDRS and CAP’s assistance.

Certification

Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialMichael A. Grantham
Title of Designated Agency OfficialExecutive Director
Date Signed11/21/2018