RSA-227 - Annual Client Assistance Program (CAP) Report

Indiana (INDIANA P and A SERVICES) - H161A180015 - FY2018

General Information

Designated Agency Identification

NameIndiana Protection and Advocacy Services
Address4701 N. Keystone Ave.
Address Line 2Suite 222
Zip Code46205
Website Address
TTY 317-722-5563
Toll-free Phone1-800-622-4845
Toll-free TTY1-800-838-1131

Operating Agency (if different from Designated Agency)

NameIndiana Protection and Advocacy Services
Address4701 N. Keystone Ave.
Address Line 2Suite 222
Zip Code46205
Website Address
Toll-free Phone1-800-622-4845
Toll-free TTY1-800-838-1131

Additional Information

Name of CAP Director/CoordinatorDawn Adams
Person to contact regarding reportDawn Adams
Contact Person Phone3177223455

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program22
2. Information regarding independent living programs1
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA0
5. Other information provided2
6. Information regarding CAP21
7. Total I&R services provided (Lines A1 through A6)46

B. Training Activities

The CAP delivers informational sessions to groups about what the Client Assistance Program is, who qualifies for services, and how to contact the CAP to request services. The purposes is to make people aware of the CAP and ensure they have the information to contact CAP. The attendees consist of people with disabilities and providers.

1. Number of training sessions presented to community groups and public agencies.4
2. Number of individuals who attended these training sessions.100
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

The agency has begun to translate materials into Spanish to serve this formerly unserved population. Videos are also being edited to include the use of ASL to reach the underserved Deaf population. The impact is that people in the Deaf community and the Hispanic communities are beginning to understand what we do and how we can support their need for services.

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV0
2. Articles about CAP Featured in Newspaper/Magazine/Journals0
3. PSAs/Videos Aired about the CAP Agency0
4. Publications/Booklets/Brochures Disseminated by the Agency1000
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.3
6. Other (specify below)0

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.


Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)10
2. Additional individuals who were served during the year30
3. Total individuals served (Lines A1+A2)40
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)2
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)14

B. Problem areas

Multiple responses permitted.

1. Individual requests information1
2. Communication problems between individual and VR counselor3
3. Conflict about VR services to be provided19
4. Related to VR application/eligibility process3
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services0
8. Other Rehabilitation Act-related problems2
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA0

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance10
2. Investigation/Monitoring5
3. Negotiation5
4. Mediation and other methods of Alternative Dispute Resolution0
5. Administrative / Informal Review3
6. Formal appeal / Fair Hearing1
7. Legal remedy / Litigation2
8. Total26

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor5
2. Some issues resolved in individual's favor (when there are multiple issues)6
3. CAP determines VR agency position/decision was appropriate for the individual2
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)9
5. Individual chose alternative representation0
6. Individual withdrew complaint0
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP4
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)0

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

1. Controlling law/policy explained to individual9
2. Application for services completed0
3. Eligibility determination expedited0
4. Individual participated in evaluation1
5. IPE developed/implemented/Services Provided7
6. Communication re-established between individual and other party3
7. Individual assigned to new counselor/office0
8. Alternative resources identified for individual1
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)5

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 180
2. 19 - 2410
3. 25 - 4011
4. 41 - 6419
5. 65 and over0
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)40

B. Gender

Multiple responses not permitted.

1. Females24
2. Males16
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)40

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)0
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American5
5. Native Hawaiian or Other Pacific Islander0
6. White33
7. Two or more races0
8. Race/ethnicity unknown2

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury0
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism0
6. Anxiety Disorder1
7. Autism Spectrum Disorder2
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)4
10. Other Visual Impairments (Not Blind)1
11. Cancer0
12. Cerebral Palsy1
13. Deafness11
14. Hard of Hearing/Hearing Impaired (Not Deaf)3
15. Deaf-Blind0
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions1
20. Intellectual Disability0
21. Mental Illness10
22. Multiple Sclerosis0
23. Muscular Dystrophy1
24. Muscular/Skeletal Impairment0
25. Neurological Disorders/Impairment1
26. Orthopedic Impairments2
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)1
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability1
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)40

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR2
2. Individual eligible for VR services currently on a wait list1
3. Individual eligible for VR services not currently on a wait list35
4. Applicant or individual eligible for Independent Living0
5. Transition student/High school student0
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act2

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

There were no non-litigation systemic activities conducted during FFY 2018.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.0
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

There were no litigation activities conducted during FFY 2018.

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-Protection and Advocacy agency
2. Name of designate agencyIndiana Protection & Advocacy Services Commission / Indiana Disability Rights
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:not applicable

B. Staff Employed

Provide a description of all CAP positions (see instructions)

1.) CAP Lead Staff Attorney: Direct all case management within the Employment team to include the Client Assistance Program. Represent clients with disabilities who have experienced civil rights violations through administrative and litigation processes Provide legal direction to advocates. Design and perform community training to educate community members regarding legal rights and obligations. 2.) CAP Program Coordinator (fulfilled by Executive Director) - Ensure timely federal grant reporting. Serve as an advisory representative on the Indiana Commission on Rehabilitation Services. Remain current with all issues impacting CAP. Ensure CAP program guidelines are followed. Assist with report assignments.Participate in weekly case review committee meetings. Coordinate with the other program area staff attorneys to develop a yearly strategic plan for the area including: proposed individual advocacy cases and case selection criteria, systemic projects or potential litigation issues, and policy initiatives for presentation to the Executive Director and Legal Director. 3.) CAP Advocate II Team Leader: Specific duties of this regionally positioned Advocate is to work with individuals with disabilities to redress individual disability rights concerns and promote system change to protect and promote the rights of individuals with disabilities. Essential Duties and Responsibilities: Serve as a subject?matter expert to the IPAS Employment Team. Provide technical assistance to other team members on advocacy tactics relating to employment. Perform individual case advocacy as directed by staff attorney. Assist or manages systemic projects as assigned. Perform in public speaking for education and training purposes. Monitor facilities as assigned. Serve as an advisory member on the Indiana Council on Independent Living as a representative of CAP. Assist or manages reports from the subject matter group as assigned. Coordinate with the assigned areas attorney(s) as necessary for advocacy. 4.) CAP Advocate III: Specific duties of this regionally positioned Advocate is to work with individuals with disabilities to redress individual disability rights concerns and promote system change to protect and promote the rights of individuals with disabilities. Essential Duties/Responsibilities: Investigate alleged civil rights violations against persons with disabilities, in reference issues related to their disabilities Implement advocacy plans to alleviate rights violations involving persons with disabilities.Provide information and referral services regarding regional resources. Conduct agency outreach activities specifically regarding disability rights. During the 2016 federal fiscal year, Indiana Protection and Advocacy Services (IPAS) employed 25 staff members. IPAS administers eight federally funded advocacy programs: Client Assistance Program (CAP), Protection & Advocacy: Assistive Technology (PAAT), Protection & Advocacy for Beneficiaries of Social Security (PABSS), Protection & Advocacy: Developmental Disabilities (PADD), Protection & Advocacy for Individuals with Mental Illness (PAIMI), Protection & Advocacy of Individual Rights (PAIR), Protection & Advocacy: Traumatic Brain Injury (PATBI), Protection & Advocacy: Voting Access (PAVA). The CAP program staff is comprised of the Employment Team to include the CAP program coordinator, one attorney and two advocates. These staff members also work under the other seven programs as needed. The time reporting system utilized by IPAS requires staff to closely track and report their work activities under each program. Biweekly, each staff member accounts for the amount of time worked in each program. This accounting is used to determine the portion of each staff member’s salary and benefits paid by each of the federal programs for that biweekly period. This cost allocation approach ensures that each funding source supports only those activities and expenses which are authorized under that source’s legislation and regulations. The number and type of positions are listed here: 1 Executive Director; 1 Chief Financial Officer; 1 Legal Services Director; 1 Director of Communication & Outreach; 1 Managing Attorney; 4 Staff Attorneys; 1 Advocate Supervisor; 1 Investigation Coordinator; 2 Intake Advocates; 6 Advocacy Specialists; 1 Communications Specialist; 1 Technology Clerk; 1 Administrative Assistant; 2 Accountants; 1 part-time Project Specialist.

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

"Abigail" requested advocacy for VR services to support obtaining a Ph.D. in psychology. VR denied support as Abigail had already earned a Master's degree in the field. Team Attorney drafted a memo to VR staff explaining that Abigail legally requires a Ph.D. to achieve her employment goal of becoming a Licensed Psychologist. Lead Advocate helped Abigail and VR counselor amend the IPE to include the additional postsecondary services needed to obtain her Ph.D.

"Gloria" had a great idea for a small business and requested advocacy to obtain small business supports from VR. Although VR had authorized some goods for Gloria's business, she believed VR was not authorizing services in a timely manner. Team Advocate met with Gloria and VR counselor and assisted amending the IPE. Amendments included the addition of legal services, help with business registration and trademakr issues. Gloria is now one step closer to achieving her entrepreneurial goal.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialDawn Adams
Title of Designated Agency OfficialExecutive Director
Date Signed12/10/2018