RSA-227 - Annual Client Assistance Program (CAP) Report

Idaho (DisAbility Rights Idaho, Inc.) - H161A180059 - FY2018

General Information

Designated Agency Identification

NameDisAbility Rights Idaho, Inc.
Address4477 Emerald Street
Address Line 2Suite B-100
CityBoise
StateIdaho
Zip Code83706-2066
E-mail Addressdina@disabilityrightsidaho.org
Website Addresshttp://disabilityrightsidaho.org
Phone208-336-5353
TTY
Toll-free Phone866-262-3462
Toll-free TTY
Fax208-336-5396

Operating Agency (if different from Designated Agency)

NameDisAbility Rights Idaho, Inc.
Address4477 Emerald Street
Address Line 2Suite B-100
CityBoise
Zip Code83706
E-mail Addressdina@disabilityrightsidaho.org
Website Addresshttp://disabilityrightsidaho.org
Phone208-336-5353
TTY
Toll-free Phone866-262-3462
Toll-free TTY
Fax208-336-5396

Additional Information

Name of CAP Director/CoordinatorDina M. Flores-Brewer
Person to contact regarding reportDina M. Flores-Brewer
Contact Person Phone208-336-5353

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program1
2. Information regarding independent living programs1
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA0
5. Other information provided0
6. Information regarding CAP1
7. Total I&R services provided (Lines A1 through A6)3

B. Training Activities

Tools for Life Transition Conference:

Hot Topics in Employment Law: Training covered most recent issues and changes to the law regarding employment, including Title I of the Americans with Disabilities Act, Section 504, Workforce Innovation and Opportunity Act, as well as various state and federal labor laws. Attendees were primarily high school students/transition age youth, parents, providers and teachers. Approximately 4 Native, Latinx and Asian attendees; the rest were Caucasian.

Supported Decision Making: Training was provided to 8 parents and teachers, and 3 students (2 attendees were Native American). Topics included rights in guardianship proceedings, description of the supported decisionmaking process as an alternative to guardianship, and recent changes to guardianship laws. Valuable discussion that more training is needed, as guardianship is the only option given to transition teachers to give to parents.

Transition Planning - It's a Team Sport: Information was provided to 3 students and 5 parents/providers regarding transition planning in Individuallized Education Plans, its importance, the student's role, and the role of others on the IEP team. Focus was put on the importance of students advocating for their own transition plan development.

Self-Advocacy - Making Your Dreams Come True!: Training on self advocacy, explaining what it means to be a self-advocate, providing information on self-advocacy skills and skill development, and providing examples for decision making opportunities to increase independence. Opportunity was provided for students to practice their new self advocacy skills. 20 students and 4 parents/staff attended.

Turning 18! - Rights and Choices: Information was provided on the rights and responsbilities for transition age youth when they turn 18. Legal information such as rights as an adult, voting, adult planning, and other topics were discussed with 4 parents and staff.

Training for Challenger Little League Moms: Information on transition planning and alternatives to guardianship was provided to 6 mothers from a local little league team for transition age youth with disabilities, ages 16-25. Attendees were mothers of youth on the same team as the CAP Director's son, and asked for information on what options for education and employment existed for their children, what were their options to assist/protect their children transitioning to adulthood, and alternatives to guardianship.

Cultural Competency and Service Disparities to the Idaho Council on Developmental Disabilities and 10 guests: CAP Director provided training on cultural competency and disparities in services to Spanish speakers in Idaho at the April meeting of the Idaho Council on Developmental Disabilities. In attendance were approximately 20 DD Council members, and 10 guests from different agencies and the Idaho Legislature. Information was provided on basic cultural competency, why it is important, the barriers that exist for Spanish speakers seeking services, and how providing services in a culturally and linguistically competent manner can result in improved outcomes in education, health and employment.

Presentation to JAVA on DRI/CAP Services: Presentation on CAP/P&A services was provided to approximately 12 people from various organizations and service providers (members) of JAVA (Justice Alliance for Vulnerable Adults). Information on who CAP/P&A serve, how to access services, and review of new Goals and Priorities for upcoming fiscal year.

High School Transition Fairs: Presentations and outreach were provided at 11 transition fairs/workshops at Highland High School, Renaissance High School, Rocky Mouintain High School, Boise State University, Job Corps and the Idaho State Independent Living Council Youth Leadership Forum. Topics on transitioning from school to work, higher education and training, voting, and the services available from the P&A/CAP were discussed with students. Students had an opportunity to ask questions of CAP advocates, and practice voting. Attendees were primarily youth ages 16-26, with some teachers and other staff in attendance.

Presentations on P&A/CAP services were also provided to staff at the 3 Centers for Independent Living, as well as the Idaho Commission for the Blind and Visually Impaired.

1. Number of training sessions presented to community groups and public agencies.22
2. Number of individuals who attended these training sessions.254
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

CAP increased outreach to underserved and un-served communities in Fiscal Year 2018:

- Outreach to Native American communities: CAP conducted 5 outreach activities with Idaho's Native American Tribes - 3 visits to the Tribal Vocational Rehabilitation Programs at the Nez Perce, Coeur d'Alene, and Shoshone-Bannock Reservations, and providing information about the P&A and CAP at the Compassionate Communities Conference in November of 2017 at Boise State University. Over 200 attendees attended the conference, and over half were people from Refugee, Native American, Latinx, African-American and LGBTQ communities.

- Outreach to Latinx communities: In additional to the Compassionate Communities Conference, the P&A and CAP provided outreach at the We Choose All of Us quarterly convenings. In attendance were leaders in the Latinx community, with some family members of people with disabilities and transition age youth. The CAP Director also participated in a Diversity Project by Georgetown University National Center for Cultural Competence as part of its Leadership Institute for Cultural Diversity and Cultural and Linguistic Competence. As part of this project, the CAP Director met with members of the Latinx community, providing information about CAP and the P&A, and ultimately developed 4 videos (in English and Spanish) about the importance of addressing disparities in services to the Spanish speaking community in Idaho.

-Transition Age Youth: The P&A/CAP conducted several presentations and outreach at the 2018 Tools for Life Transition Fair in Pocatello, ID in March 2018. Approximately 270 high school and college students, parents, professionals, and others attended the event. In addition to Tools for Life, the P&A/CAP also provided outreach to high school and college students (the majority were students of color, Native American and low income students from rural Idaho) during multiple Love the Law! events sponsored by the Diversity Section of the State Bar. This program encourages disenfranchised students to consider entering the legal field as a career option, and provides opportunities for scholarship, mentoring and assistance with test preparation. Additional outreach was conducted at 7 transiton fairs at high schools in the Treasure Valley, Pocatello and Blackfoot areas.

-Outreach to sheltered workshops: The P&A/CAP provided outreach to several 14c/sheltered workshops in northern Idaho. CAP advocates visited Tri-Co and Opportunities Unlimited, providing information to 15 consumers and multiple staff on employment supports available to consumers through Vocational Rehabilitation. Information was also provided regarding the P&A and CAP services.

- General outreach activities: CAP participated in several outreach events, including Disability Advocacy Day at the Capitol in Boise (January 2018), Idaho Fair Housing Council Summit (April 2018), State Rehabilitation Council incoming members, Service Dog/Mental Illness Awareness Day (October 2017), and DisAbility Rights Idaho's Open House (October 2017). The P&A also conducted outreach to RSA authorized agency staff at Vocational Rehabilitation Inservice, the Idaho Commission for the Blind and Visually Impaired, and the Centers for Independent Living (Disability Action Center Northwest in Moscow, Living Independent Network Corporation in Boise, and Living Independently for Everyone in Pocatello.)

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

6. Other: There were 21,667 Blog and Facebook hits on the P&A/CAP website, and followers on Twitter.

1. Agency Staff Interviewed or Featured on Radio and TV0
2. Articles about CAP Featured in Newspaper/Magazine/Journals5
3. PSAs/Videos Aired about the CAP Agency0
4. Publications/Booklets/Brochures Disseminated by the Agency4559
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.22
6. Other (specify below)0

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

N/A

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)4
2. Additional individuals who were served during the year32
3. Total individuals served (Lines A1+A2)36
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)3
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)7

B. Problem areas

Multiple responses permitted.

1. Individual requests information3
2. Communication problems between individual and VR counselor6
3. Conflict about VR services to be provided10
4. Related to VR application/eligibility process9
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7
7. Related to independent living services0
8. Other Rehabilitation Act-related problems2
9. Non-Rehabilitation Act related
  1. TANF
  2. SSI/SSDI
  3. Housing
  4. Other:
0
10. Related to Title I of the ADA2

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance27
2. Investigation/Monitoring0
3. Negotiation2
4. Mediation and other methods of Alternative Dispute Resolution2
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing1
7. Legal remedy / Litigation0
8. Total32

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor15
2. Some issues resolved in individual's favor (when there are multiple issues)3
3. CAP determines VR agency position/decision was appropriate for the individual1
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)2
5. Individual chose alternative representation0
6. Individual withdrew complaint9
7. Issue not resolved in clients favor1
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP1
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)0

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

No response from client (3)

Complaint filed with IDOL/Wage & Hour Division (1)

Client put VR services on hold due to emerging medical condition (1)

1. Controlling law/policy explained to individual4
2. Application for services completed3
3. Eligibility determination expedited1
4. Individual participated in evaluation0
5. IPE developed/implemented/Services Provided6
6. Communication re-established between individual and other party5
7. Individual assigned to new counselor/office2
8. Alternative resources identified for individual5
9. ADA/504/EEO/OCR complaint made1
10. Other (Please explain below)5

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 180
2. 19 - 241
3. 25 - 407
4. 41 - 6424
5. 65 and over4
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)36

B. Gender

Multiple responses not permitted.

1. Females19
2. Males17
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)36

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)3
2. American Indian or Alaskan Native0
3. Asian1
4. Black or African American0
5. Native Hawaiian or Other Pacific Islander0
6. White30
7. Two or more races3
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury2
2. ADD/ADHD1
3. AIDS/HIV0
4. Amputations or Absence of Extremities1
5. Arthritis or Rheumatism1
6. Anxiety Disorder0
7. Autism Spectrum Disorder2
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)0
10. Other Visual Impairments (Not Blind)1
11. Cancer0
12. Cerebral Palsy1
13. Deafness2
14. Hard of Hearing/Hearing Impaired (Not Deaf)1
15. Deaf-Blind0
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions1
20. Intellectual Disability1
21. Mental Illness9
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment0
25. Neurological Disorders/Impairment1
26. Orthopedic Impairments10
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)1
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability1
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)36

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR30
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list0
4. Applicant or individual eligible for Independent Living6
5. Transition student/High school student0
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act0

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

Idaho State Rehabilitation Council: CAP attended the Vocational Rehabilitation inservice program as a member of the State Rehabilitation Council (SRC). As a member and vice-chair of the SRC, the CAP Director was able to attend the Council for State Administrators of Vocational Rehabilitation and National Council of State Rehabilitation Councils meetings in Washington, DC in April. The CAP Director was able to bring information back to the SRC regarding new training and orientation materials, information about the evolving role of SRCs, and how to ensure the SRC voice is heard and is an equal partner to Vocational Rehabilitation in WIOA required activities. As a result of the information obtained by CAP, the SRC made plans to have a strategic planning/advanced orientation meeting with a professional facilitator from the Technical Assistance Center, Paul Dziedzack, scheduled for the October 2018 meeting. In addition, CAP as a member of the SRC, was able to provide input regarding proposed changes to Voc Rehab rules regarding extended employment supports, order of selection and others. The SRC also provides input on agency goals, the state plan, work plan and strategic plans for the agency.

Idaho Interagency Council on Secondary Transition: The Idaho Interagency Council on Secondary Transition is made up of multiple agencies involved in the education and employment of transition age youth. The Council is currently revising the Moving On Binder, which provides transition information and training curriculum to transition age youth, to be used hopefully in conjunction with transition goals and acitivities provided by the student's school. The Council also helps organize the annual Tools for Life Transition Fair in partnership with the Idaho Assistive Technology Project, providing workshops and information to transition age students, their parents, school staff and service providers. The group reviews data regarding transition services and post school outcomes for youth, providing input to the State Department of Education, and sharing information from the member agencies on programs, projects, and services for transition age youth.

Tribal 121 Programs: With the renewed focus on cultural and linguistic competency, the P&A and CAP have made significant progress in re-building relationships with the Tribal Vocational Rehabilitation/121 Programs in Idaho. Idaho has 4 Tribes with their own vocational programs, and CAP has successfully provided information and training to 3 of the programs on the Coeur d'Alene, Nez Perce, and Shoshone-Bannock reservations. The 4th Tribal reservation is Duck Valley, home of the Shoshone-Paiute people, which straddles the Idaho-Nevada border. Services and housing are primarily located on the Nevada side, so conversations continue as to which agency is most appropriate to assist. CAP was able to facilitate talks between the Coeur d'Alene and Nez Perce programs, to review policies and update policy manuals.

Community NOW! - The CAP Director and the P&A Executive Director are members of the Community NOW! workgroup, developing recommendations to the Idaho Department of Health & Welfare Division of Medicaid regarding services for people accessing the Home and Community Based Services Waiver for people with Developmental Disabilities. The focus of the group is person centered planning, which includes incorporating supports and services needed for the individual to successfully include employment goals in their person centered plan. Also participating in the workgroup is the Assistant Administration of Vocational Rehabilitation, multiple employment services providers, and, most importantly, many individuals with developmental disabilities and family members. Consumers and their family members are the primary sources of input for this group, on the cutting edge of a project allowing for true self advocacy, making sure employment is a focus for people with disabiities, and ensuring vocational services are part of the person centered planning process.

Long Term Support Services Workgroup: CAP attended 3 workgroup meetings reviewing the Extended Employment Supports program through Vocational Rehabilitation, and Community Supported Employment Services through Medicaid (collectively Long Term Support Services). Initial participating agencies included the State Independent Living Council, the Idaho Council on Developmental Disabilities, Vocational Rehabilitation, and the Idaho Department of Health & Welfare. Service providers were later invited to join. CAP is strongly advocating for the addition of consumers to the group. The group brainstormed major issues with the programs, how to align the services and reimbursement rates, provider qualifications, and expansion of services available under the programs to include benefits planning, and more job services. The goal is to have draft rules presented in the 2020 Legislative session.

Idaho Medicaid for Workers Workgroup: Set up as a subcommittee under the Consortium for Idahoans with Disabilities, this workgroup (representatives from Health & Welfare, Vocational Rehabilitation, State Independent Living Council, Centers for Independent Living, CAP and other agencies) meets quarterly to address issues that still exist within the Idaho Medicaid Buy In program known as Idaho Medicaid for Workers with Disabilities (MWD), creating barriers to employment for people with disabilities, and creating problems in accessing comparable services for consumers of Vocational Rehabilitation. The workgroup successfully addressed Idaho Medicaid's erroneous practice that participants in the MWD program must also meet separate income eligibility requirements for other Medicaid programs, specifically home and community based services waivers. Medicaid staff practice manuals have been updated, and the workgroup is assisting Medicaid in identifying individuals who may have been wrongly denied services or turned away based on this error.

Quarterly meetings with IDVR Administration: The CAP Director meets with the administration of vocational rehabilitation several times per year to discuss systemic issues observed by CAP and by VR. Recent topics of discussion included providing culturally competent information and services to Spanish speakers in the state, systemic complaints from consumers about community rehabilitation partners' lack of understanding of job development activities, cost cap barriers to consumers' access to long term supports through the Aged and Disabled Medicaid waiver, and other topics. The quarterly meetings for FY2019 have already been scheduled, with proposed topics to include the customized employment pilot project, benefits planning, and changes to the VR policy manual regarding self employment.

Customized Employment Pilot Project: Idaho is starting a customized employment pilot project in 3 areas around the state for transition age youth ages 16-21. Currently, voc rehab is working with local school districts to complete training for staff, and when complete, the State Department of Education and Voc Rehab will launch the program, obtaining the first authorizations for students with the most significant disabilities. Voc Rehab has obtained consultation from Griffin-Hammis on customized employment, with more revisions to the program as it rolls out. CAP is expected to have a roll in providing information to students and parents, and providing advocacy services on their behalf as the program expands.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.8
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

No litigation this fiscal year. All cases were resolved through lower levels of advocacy. One case was set for hearing, resulting in settlement on the eve of hearing.

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-Protection and Advocacy agency
2. Name of designate agencyDisAbility Rights Idaho, Inc.
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:N/A

B. Staff Employed

Provide a description of all CAP positions (see instructions)

CAP Director/Attorney, Legal Director, Advocacy Supervisor, Senior Advocate (2), Staff Attorney (2), Advocate (3). Type of Position Professional: FTE = 1.27, % of year filled = 99.62%, Person-Years = 1.26 Full-time: FTE = N/A, % of year filled = N/A, Person-Years = N/A Part-time: FTE = 1.27, % of year filled = 99.62%, Person-Years = 1.26 Vacant: FTE = .04, % of year filled = .35%, Person-Years = 0.00 Clerical: FTE = .40, % of year filled = 87.50%, Person-Years = 1.77 Full-time: FTE = N/A, % of year filled = N/A, Person-Years = N/A Part-time: FTE = .40, % of year filled = 87.50%, Person-Years = 1.77 Vacant: FTE = 3.29, % of year filled = 27.43%, Person-Years = .90

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

1. CAP was contacted by 48 year old woman of Asian descent, with multiple disabilities including mental illness, and physical/orthopedic issues. She was receiving services from the Idaho Division of Vocational Rehabilitation (IDVR), had an individualized plan for employment (IPE) in place, and was to take classes to support her goal of becoming a peer support specialist at IDVR's suggestion. Required classes were identified and approved. IDVR waited for location before putting the reimbursement services on IPE. The vocational rehabilitation specialist agreed the classes and associated travel costs were necessary for the client and assured client they would be added to IPE. Nonetheless, when opportunity to attend class in Boise 400 miles from client's home, IDVR refused reimbursement based on the fact that the IPE did not have the services added prior to client's attendance. Client was placed in a difficult financial position, as she had put off mortgage payment to attend classes, assuming reimbursement would be forthcoming based on her IDVR specialist's communications with her. CAP unsuccessfully attempted to negotiate with the Regional Manager and Chief of Field Services, who paid for the classes, but continued to deny travel reimbursement for over $1300. CAP agreed to provide legal representation and requested a Fair Hearing, seeking full reimbursement based on IDVR documentation that the VR specialist intended to include payment for the classes and reimbursement for travel expenses in the IPE, but neglected to do so prior to the actual start date of the class. On the eve of hearing, CAP was able to negotiate settlement for nearly full amount (less $100 for child care reimbursement). Client was able to get payment and catch up on her bills. She is now employed in her preferred job as a peer support specialistt, helping other people with disabilities in her community.

2. CAP was contacted by a 40 year old white male with deafness who was seeking assistance with obtaining job development from the Idaho Division of Vocational Rehabilitation, among several other issues. Client was able to obtain an advanced degree and other assistance through IDVR; however, he was having difficulty locating jobs in his community commensurate with his skills and education level. The local community rehabilitation partner contracted by IDVR for job development was unwilling or unable to pursue employment opportunities beyond entry level employment at minimum wage. The client had already requested a fair hearing prior to contacting CAP, and participated in the hearing pro se. CAP reviewed his IDVR records and agreed there was a gap in services in that the Workforce Innovation Opportunity Act required IDVR to help consumers with career attainment, not just basic entry level employment. IDVR had provided the services to the client to obtain his advanced degree and credentials, but failed to ensure its contractees were complying with WIOA required activities. Unfortunately, the client switched his employment goal to self employment, rendering the systemic issue moot. CAP closed the case, and will pursue the issue of ensuring opportunities exist for advanced employment with IDVR working with community rehabiltiation partners to make sure they are aware of their obligations under WIOA.

3. CAP was contacted by a 50 year old white male with physical/orthopedic impairments, seeking assistance with a recent change in policy by the Idaho Division of Vocational Rehabilitation. Client was informed by IDVR staff that their policy regarding fuel vouchers for transportation had changed to a reimbursement system, therefore he would have to bring in gas station receipts before IDVR would pay him for gas to go to school. Client's Individualized Plan for Employment included gasoline vouchers as a service to be provided by IDVR, with no mention of reimbursement. CAP opened a case, and obtained client's records from IDVR. CAP advocate reviewed IDVR's policy manual, which was incorporated into state rules per the Idaho Administratiive Procedures Act, and any changes to the manual would require public comment prior to Legislative approval. The policy did not reflect any change, so the CAP contacted the IDVR Counselor assigned to the case. She admitted it was not a change in the actual policy, but that IDVR had always required consumers to provide receipts before being reimbursed for gasoline by a mailed check, so IDVR could "verify where the money is being spent." Client confirmed he had always been paid via check by mail for his gasoline since 2013, but that he had never had to provide receipts before. CAP was able to confirm with the VR counselor that the client's IPE listed gasoline vouchers under transportation, which did not require receipts, rather than as maintenance, which did require receipts. The VR counselor apologized for the error, and the client was able to get his vouchers, avoiding an interruption in his education.

Certification

Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialDina M. Flores-Brewer
Title of Designated Agency OfficialCAP Director
Date Signed12/10/2018