|Address||321 East 12th Street|
|Address Line 2||Lucas State Office Building|
|Name||Iowa Client Assistance Program|
|Address||DHR, Office of Persons with Disabilities|
|Address Line 2||Lucas State Office Bldg.|
|Name of CAP Director/Coordinator||Lisa Schneider|
|Person to contact regarding report||Lisa Schneider|
|Contact Person Phone||515-281-8088|
Multiple responses are not permitted.
|1. Information regarding the vocational rehabilitation (VR) program||13|
|2. Information regarding independent living programs||4|
|3. Information regarding American Indian VR Service projects||0|
|4. Information regarding Title I of the ADA||24|
|5. Other information provided||198|
|6. Information regarding CAP||9|
|7. Total I&R services provided (Lines A1 through A6)||248|
|1. Number of training sessions presented to community groups and public agencies.||19|
|2. Number of individuals who attended these training sessions.||495|
|3. Describe training presented by the staff. Include the following information:|
Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.
CAP has collaborated with the Office on Native American Affairs, Office of Deaf Services,Office of Persons with Disabilities, Office of Asian and Pacific Islander Affairs, Office of Latino Affairs, Office on the Status of Women, and the Office on the Status of African-Americans to educate their diverse populations on the VR system and CAP's role, CAP's role and advocacy efforts in the disability community, including mental illness, and employment issues; 14(c) certificates and WIOA Section 511; referral and resources for these populations; and providing publications and documents in Spanish, including CAP's new publication, "The Great Debate: The Shift From Sheltered Workshops to Competitive Integrated Employment". CAP has participated in the Criminal and Juvenile Justice Planning's Juvenile Re-entry Task Force meetings to discuss the transition of youth into the workforce.
For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.
|1. Agency Staff Interviewed or Featured on Radio and TV||1|
|2. Articles about CAP Featured in Newspaper/Magazine/Journals||1|
|3. PSAs/Videos Aired about the CAP Agency||2|
|4. Publications/Booklets/Brochures Disseminated by the Agency||9100|
|5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.||12|
|6. Other (specify below)|
Describe the various sources and information disseminated about your agency by an external source.
CAP information on the Bottom Dollars tour was shared by various current Iowa state legislators in their newsletters. Many various websites in the disability community shared CAP information regarding the Bottom Dollars tour; as did various Chambers of Commerce and Welcome Centers via their event calendars.
There were several press releases regarding CAP information on the Bottom Dollars tour.
Drake University's Counselor Education Program professors continually provide CAP information to graduate students in their programs (Clinical Mental Health Counseling, Clinical Vocational Rehabilitation Counseling, and School Counseling) and to their classes.
An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.
|1. Individuals who are still being served as of October 1 (carryover from prior year)||5|
|2. Additional individuals who were served during the year||19|
|3. Total individuals served (Lines A1+A2)||24|
|4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)||2|
|5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)||2|
Multiple responses permitted.
|1. Individual requests information||7|
|2. Communication problems between individual and VR counselor||7|
|3. Conflict about VR services to be provided||7|
|4. Related to VR application/eligibility process||4|
|5. Related to assignment to order of selection priority category||1|
|6. Related to IPE development/implementation||4|
|7. Related to independent living services||4|
|8. Other Rehabilitation Act-related problems||0|
|9. Non-Rehabilitation Act related||1|
|10. Related to Title I of the ADA||5|
(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)
|1. Short Term Technical Assistance||7|
|4. Mediation and other methods of Alternative Dispute Resolution||3|
|5. Administrative / Informal Review||1|
|6. Formal appeal / Fair Hearing||0|
|7. Legal remedy / Litigation||0|
(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)
|1. All issues resolved in individual's favor||19|
|2. Some issues resolved in individual's favor (when there are multiple issues)||2|
|3. CAP determines VR agency position/decision was appropriate for the individual||0|
|4. Individual's case lacks legal merit; (inappropriate for CAP intervention)||0|
|5. Individual chose alternative representation||0|
|6. Individual withdrew complaint||0|
|7. Issue not resolved in clients favor||0|
|8. CAP services not needed due to individual's death, relocation, etc.||0|
|9. Individual not responsive/cooperative with CAP||0|
|10. CAP unable to take case due to lack of resources||0|
|11. Conflict of interest||0|
|12. Other (Please explain below)||1|
(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)
|1. Controlling law/policy explained to individual||3|
|2. Application for services completed||1|
|3. Eligibility determination expedited||2|
|4. Individual participated in evaluation||0|
|5. IPE developed/implemented/Services Provided||4|
|6. Communication re-established between individual and other party||1|
|7. Individual assigned to new counselor/office||3|
|8. Alternative resources identified for individual||5|
|9. ADA/504/EEO/OCR complaint made||3|
|10. Other (Please explain below)||0|
Multiple responses not permitted.
|1. Up to 18||1|
|2. 19 - 24||2|
|3. 25 - 40||8|
|4. 41 - 64||12|
|5. 65 and over||1|
|6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)||24|
Multiple responses not permitted.
|3. Total (Lines B1+B2. Total must equal Part II, Line A3.)||24|
|1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)||1|
|2. American Indian or Alaskan Native||0|
|4. Black or African American||1|
|5. Native Hawaiian or Other Pacific Islander||0|
|7. Two or more races||1|
|8. Race/ethnicity unknown||4|
Multiple responses not permitted.
|1. Acquired Brain Injury||4|
|4. Amputations or Absence of Extremities||0|
|5. Arthritis or Rheumatism||1|
|6. Anxiety Disorder||1|
|7. Autism Spectrum Disorder||0|
|8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)||1|
|9. Blindness (Both Eyes)||3|
|10. Other Visual Impairments (Not Blind)||1|
|12. Cerebral Palsy||0|
|14. Hard of Hearing/Hearing Impaired (Not Deaf)||0|
|17. Digestive Disorders||0|
|19. Heart & Other Circulatory Conditions||0|
|20. Intellectual Disability||2|
|21. Mental Illness||8|
|22. Multiple Sclerosis||0|
|23. Muscular Dystrophy||0|
|24. Muscular/Skeletal Impairment||0|
|25. Neurological Disorders/Impairment||1|
|26. Orthopedic Impairments||0|
|27. Personality Disorders||0|
|28. Respiratory Disorders/Impairment||0|
|29. Skin Conditions||0|
|30. Specific Learning Disabilities (SLD)||0|
|31. Speech Impairments||0|
|32. Spina Bifida||1|
|33. Substance Abuse (Alcohol or Drugs)||0|
|34. Other Disability||0|
|35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)||24|
Multiple responses permitted.
|1. Applicant of VR||2|
|2. Individual eligible for VR services currently on a wait list||1|
|3. Individual eligible for VR services not currently on a wait list||21|
|4. Applicant or individual eligible for Independent Living||0|
|5. Transition student/High school student||0|
|6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act||0|
|1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.||2|
|2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.|
|1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.|
|a. Number of cases requiring litigation involving individual representation filed during fiscal year.||0|
|b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).||0|
|c. Number of cases resolved through litigation during fiscal year.||0|
|2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.|
|1. Agency Type (select only one option)||External-other public agency|
|2. Name of designate agency||Iowa Department of Human Rights Office of Persons with Disabilities|
|3. Is the designated agency contracting CAP services?||No|
|4. If yes, name of contracting agency:||N/A|
Provide a description of all CAP positions (see instructions)
CAP Director: 1.0 Supporting Staff Executive Officer 3: .04 Secretary: .07 Administrative Intern 1: .16 Administrative Intern 2: .08. There is one full time equivalent employee (CAP Director) and 3 supporting staff positions, none of which are full-time. The Administrative Interns are not employed at the same time.
Provide some examples of some interesting cases during the past fiscal year.
J.S is an aspiring writer pursuing her career as an author. J.S. wrote a book that was accepted for publishing by a reputable publisher; however, in order to cover the cost of having her book published through this publisher, she needed $3,500. Iowa Vocational Rehabilitation Services (IVRS) denied J.S's request for financial assistance, citing their ISE policy that doesn't include authorship as a self-employment option. J.S. was informed of her right to appeal this decision, with the suggestion of requesting IVRS provide the financial assistance under Other Goods and Services and to cite that per federal regulations, a VR agency may not arbitrarily or absolutely place limits on VR services. J.S. was also given information regarding obtaining a microloan through the Iowa Able Foundation, with support services continuing to be provided via IVRS. Other information CAP researched that J.S. can cite supporting her request for financial assistance to support her employment goal of self-employment as a writer includes information via Turbo Tax/Intuit, Inc.'s "Tax Tips for Freelance Writers and Self-Published Authors" (2018), that states, "If you earn money selling your words to websites and other publishers, the Internal Revenue Service will likely say you're a small business owner. Freelance income is self-employment income, and so are any royalties you receive for that book you published or self-published" (https://turbotax.intuit.com/tax-tips/self-employment-taxes/tax-tips-for-freelance-writers-and-self-published-authors/L1v0lGVru).
Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.
|Name of Designated Agency Official||Lisa Schneider|
|Title of Designated Agency Official||CAP Director|