RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameUnited Cerebral Palsy of Delaware, Inc.
Address700A River Road
Address Line 2
Zip Code19809
Website Address
TTY 302-764-2400
Toll-free Phone1-800-640-9336
Toll-free TTY1-800-640-9336

Operating Agency (if different from Designated Agency)

NameUnited Cerebral Palsy of Delaware, Inc.
Address700A River Road
Address Line 2
Zip Code19809
Website Address
Toll-free Phone1-800-640-9336
Toll-free TTY1-800-640-9336

Additional Information

Name of CAP Director/CoordinatorMonica Edgar
Person to contact regarding reportMonica Edgar
Contact Person Phone302-764-6216

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program25
2. Information regarding independent living programs24
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA16
5. Other information provided39
6. Information regarding CAP19
7. Total I&R services provided (Lines A1 through A6)123

B. Training Activities

1. Developmental Disability Council: CAP Director is new member and is a member at large on the Executive Committee and Membership Committee. 2. Division of Vocational Rehabilitation (DVR): Both the CAP Director and CAP Advisor (CAP A) were invited to attend DVR staff meetings. At the meeting, CAP A was asked to give a brief talk. CAP A stated that CAP’s goal is to be of assistance. While CAP and DVR are not always in agreement, CAP strives to resolve client issues in a professional manner. 3. CAP A attended an Elderly and Disabled Transit Advisory Committee. CAP A is a member as Paratransit rider. CAP A. is now the Chair. His duties are to create and facilitate meetings and address his distress and concerns for Delawareans’ transportation systems. 4. PAIR: CAP Director is a member and provides relevant feedback to discussions. 5. Independent Living Advisory Committee, Delaware Division for Visional Impaired: CAP A is a member and provides relevant feedback to discussions. 6. State Council for Persons with Disability (SCPD): CAP Director is a member and provides relevant feedback in discussions. 7. State Independent Living Council (SILC): CAP Director is the Chair of the SILC. CAP Director’s duties are to schedule meetings and develop agenda. The CAP Director is also working on updating the Website and a new State-Wide event calendar. 8. State Independent Living Council (SILC): CAP A is now the Secretary of the SILC. CAP A duties are to disseminate the Agenda, take minutes, and post the Minutes on SILC Website. SILC: As SILC members, CAP D and the CAP A are working on reuniting Delaware’s State and Private agencies to work together to discuss services. 9. State Planning Independent Living: Both CAP Director and CAP A are working on the 2020-2022 State Plan for SILC. 10. State Rehabilitation Council (SRC) CAP Director is Chair of SRC. CAP Director’s duties are to complete SRC Report, present at SRC Luncheons, facilitate SRC meetings, work with Vice Chair on calendar and New Member Binders and be available for Community and Disability Agencies to communicate openly to better serve the public. 11. State Rehabilitation Council (SRC) Sub Committee: CAP Director attended Needs Assessment Meeting to insure quality of DVR Services 12. State Rehabilitation Council, Division for the Visually Impaired: CAP A is Vice Chair and duties are to facilitate some of the meetings for 2018 in absence of Chair. 13. Life Conference and Transition Conference - two major outreach events for Delaware CAP. Although no presentation was given, information and literature about CAP was provided to Transition Youths, State Agency, Venders, and Consumers. 14. National Disability Rights Network (NDRN): CAP Director attended conference with Delaware SRC Council members. 15. National Independent Living Council (NILC): CAP Director attended 2017 NILC Conference and networked to help Delaware consumers receive service to their fullest. 16. CAP Director attended the Pathways to Employment Conference: CAP Director talked with potential employers regarding their Transitional Youth Programs required skills, programs they are providing and any new programs. 17. State Independent Living Council Congress: CAP Director represents Delaware at SILC Congress and shares Delaware Statues and asks question about Federal Laws of Employment, for Delawareans. 18. Diamond Dinner: CAP Director is now on the Diamond Dinner Committee. CAP Director’s duties are to insure disability knowledge and acts as CAP advocate support for UCP of DE, Inc. in honoring Adults/Youth in sports achievements. 19. Disability Ball: CAP Director attended Disability Ball to communicate, outreach, and network with the Disability Community. 20. Division of Visual Impaired: CAP A presented an ADA Presentation to consumers. 21. Down Syndrome Association: CAP A presented ADA presentation to parents of children who have Down Syndrome. 22. Family Voices: CAP Director assisted hosting about 20 agencies who presented to families with children with disabilities. 23. PA CAP: CAP Director, visited PA CAP to talk discuss client concerns and share ideas. 24. PA SILC: CAP Director traveled with Delaware SILC to PA SILC to share and trade ideas for Transitional Youth Program. 25. Project Search (ADA Presentation): CAP A presented ADA Presentation to prospective employees. 26. A Better Change for our Children Adoption Agency (Music from the Heart): CAP Director participated and helped during the event. CAP also put an ad in the Brochure. 27. SRC Luncheon: CAP Director supported DVR in honoring vendors, staff, and consumers. State Council for Persons with Disabilities (SCPD): CAP Director attended State meeting and luncheon to receive information regarding the upcoming year’s State and Agency activities for disbursement to the General Public. 28. UCP Board: CAP Director presented to Board of Directors regarding procedures and Delaware CAP’s involvement in the community. 29. University of Delaware: CAP Director worked with six students to create an interview movie on Disability. 30. Wrestling Tournament: CAP Director displayed and provided information promoting UCP and CAP Program.

1. Number of training sessions presented to community groups and public agencies.30
2. Number of individuals who attended these training sessions.4,000
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

Delaware CAP is outreaching to the public by two formats, ADA Presentations and dispersing CAP ads. CAP A talked to the State ADA Coordinator and shared with him his experience presenting to DVI. As a result, the State ADA Coordinator requested CAP present to the Down Syndrome Association. CAP had the chance to connect on a personal level and shared advocating skills to parents of children with Down Syndrome. CAP has also revised our ad. The CAP Director has had the chance to reach out to local agencies and share the CAP Ad in their Brochures. CAP has shared their ads in two different local agencies; ABC Adoptions and UCP of De. Inc.

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV2
2. Articles about CAP Featured in Newspaper/Magazine/Journals4
3. PSAs/Videos Aired about the CAP Agency1
4. Publications/Booklets/Brochures Disseminated by the Agency5500
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.30
6. Other (specify below)0

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

25th ADA Anniversary Video— CAP Director arranged for a Delaware 25th ADA Anniversary video which shared events, vendors, and special interviews; including people with Disabilities, Professional Disability Staff, and Disability Advocates. Women Caucus Video — CAP Director participated in the Women Caucus Video that was shown during the NCIL conference this year for the 25th ADA Anniversary. University of Delaware Interview Video project.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)5
2. Additional individuals who were served during the year11
3. Total individuals served (Lines A1+A2)16
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)0
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)5

B. Problem areas

Multiple responses permitted.

1. Individual requests information5
2. Communication problems between individual and VR counselor8
3. Conflict about VR services to be provided3
4. Related to VR application/eligibility process3
5. Related to assignment to order of selection priority category1
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services1
8. Other Rehabilitation Act-related problems1
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA1

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance7
2. Investigation/Monitoring2
3. Negotiation1
4. Mediation and other methods of Alternative Dispute Resolution1
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total11

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor6
2. Some issues resolved in individual's favor (when there are multiple issues)0
3. CAP determines VR agency position/decision was appropriate for the individual1
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)1
5. Individual chose alternative representation1
6. Individual withdrew complaint2
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP0
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)0

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

1. Controlling law/policy explained to individual2
2. Application for services completed0
3. Eligibility determination expedited1
4. Individual participated in evaluation1
5. IPE developed/implemented/Services Provided1
6. Communication re-established between individual and other party4
7. Individual assigned to new counselor/office0
8. Alternative resources identified for individual1
9. ADA/504/EEO/OCR complaint made4
10. Other (Please explain below)0

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 182
2. 19 - 241
3. 25 - 405
4. 41 - 648
5. 65 and over0
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)16

B. Gender

Multiple responses not permitted.

1. Females8
2. Males8
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)16

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)0
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American8
5. Native Hawaiian or Other Pacific Islander0
6. White8
7. Two or more races0
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury2
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism0
6. Anxiety Disorder2
7. Autism Spectrum Disorder0
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)3
10. Other Visual Impairments (Not Blind)0
11. Cancer0
12. Cerebral Palsy1
13. Deafness1
14. Hard of Hearing/Hearing Impaired (Not Deaf)1
15. Deaf-Blind0
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions0
20. Intellectual Disability1
21. Mental Illness2
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment2
25. Neurological Disorders/Impairment0
26. Orthopedic Impairments0
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)0
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability1
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)16

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR14
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list3
4. Applicant or individual eligible for Independent Living5
5. Transition student/High school student2
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act1

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

The CAP Director participates on the DVR Policy Committee to insure positive change. One of their efforts focused on Transitional Young Policies; the CAP Director had the privilege of attending two of the Transitional Conferences. These conferences will insure the programming, planning, and education to improve systemic change in Delaware. The CAP Director also assisted in creating the protocol for contracting trainers for 2019.

In addition, the CAP Director is working with the Independent Living Council, SRC and DVR to develop the Transitional Young Awareness Program for Delaware students.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.1
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation


1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-other nonprofit agency
2. Name of designate agencyUnited Cerebral Palsy of De.
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:United Cerebral Palsy of De.

B. Staff Employed

Provide a description of all CAP positions (see instructions)

Director— Full—Time 37.5 hrs./wk.. (July 2013—Now) Administrative Assistant— Full Time 37.5 hrs./wk. (July 2012-Now) Advisor —Part—Time 20 hrs./wk. (Volunteer April 2007—08 —Employed April 2008—Now)

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

Interesting CAP Cases FY 2018

Case 1: A client contacted CAP claiming that a VR counselor advised the Program Job Coach that her dog was not recognized as a service animal. During a teleconference with the District Administrator (DA) for the VR agency and CAP, the client specified that she needed a written resolution statement from the VR agency. DA assured a resolution statement would be provided to the client and agreed to the client's request for case transfer to another VR office. The client's CAP case was eventually successfully closed in April 2018 per client request.

Case 2: A client contacted CAP regarding provisions of VR services. CAP A took the CAP case in an effort to resolve various client issues, including receiving transportation reimbursement and difficulty working with a job placement vendor. Eventually, client began having problems with his mobile home park which made it impossible for him to be an active participant in VR services. CAP waited a substantial period of time to see if this circumstance would change. Unfortunately, the client’s case was closed due to client's inability to resolve housing and transportation issues.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialWilliam J. McCool III
Title of Designated Agency OfficialExecutive Director
Date Signed12/28/2018