RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameAlabama Department of Rehabilitation Services
Address602 S. Lawrence Street
Address Line 2
CityMontgomery AL
Zip Code36104
Website Address
TTY 334-293-7500
Toll-free Phone1-800-441-7607
Toll-free TTY1-800-441-7607

Operating Agency (if different from Designated Agency)

NameAlabama Department of Rehabilitation Services
Address602 S. Lawrence Street
Address Line 2
CityMontgomery AL
Zip Code36104
Website Address
Toll-free Phone1-800-441-7607
Toll-free TTY1-800-441-7607

Additional Information

Name of CAP Director/CoordinatorRachel L. Hughes
Person to contact regarding reportRachel L. Hughes
Contact Person Phone(334) 263-2749

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program150
2. Information regarding independent living programs10
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA10
5. Other information provided30
6. Information regarding CAP2,250
7. Total I&R services provided (Lines A1 through A6)2,450

B. Training Activities

CAP delivers a 3 day training 3 times a years with participate who attend a Full Life Ahead Retreat. Participants are families and teens/young adults who need to know about VR services. Some individuals are stuck in the system and needs help in moving forward or even getting a VR counselor. There are usually 175-200 participants at each retreat.

CAP speaks with consumers that participate in a Community Rehab Center that has been referred by ADRS. There are approximately 13 centers that have anywhere from 5 to 20 participants involved in a job search or development.

1. Number of training sessions presented to community groups and public agencies.21
2. Number of individuals who attended these training sessions.2,250
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

Each of the following groups of people either have a conference or a retreat that CAP participants in attendance. The outreach is usually by having a display and taking the time to speak with people about who we are. Outreach is spent mainly in the areas of supported employment and participants with severe disabilities. These individuals are reached through AL Assoc. for Persons in Supported Employment (AL-APSE) conference and being a Board Member of Full Life Ahead. Also, working with the State of AL Independent Living Council (SILC). Also, organize a Disability Expo for a tri-county community in AL - This provides a lot of information regarding services with Vocational Rehabilitation.

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.


1. Agency Staff Interviewed or Featured on Radio and TV4
2. Articles about CAP Featured in Newspaper/Magazine/Journals0
3. PSAs/Videos Aired about the CAP Agency0
4. Publications/Booklets/Brochures Disseminated by the Agency3000
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.21
6. Other (specify below)

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

Conferences - Displays, Disability Expo, Full Life Ahead Family Camps, etc.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)13
2. Additional individuals who were served during the year30
3. Total individuals served (Lines A1+A2)43
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)0
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)6

B. Problem areas

Multiple responses permitted.

1. Individual requests information1
2. Communication problems between individual and VR counselor31
3. Conflict about VR services to be provided21
4. Related to VR application/eligibility process0
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services0
8. Other Rehabilitation Act-related problems2
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA0

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance11
2. Investigation/Monitoring14
3. Negotiation14
4. Mediation and other methods of Alternative Dispute Resolution1
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total40

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor14
2. Some issues resolved in individual's favor (when there are multiple issues)12
3. CAP determines VR agency position/decision was appropriate for the individual6
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)2
5. Individual chose alternative representation0
6. Individual withdrew complaint2
7. Issue not resolved in clients favor2
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP3
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)0

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)


1. Controlling law/policy explained to individual8
2. Application for services completed0
3. Eligibility determination expedited0
4. Individual participated in evaluation2
5. IPE developed/implemented/Services Provided0
6. Communication re-established between individual and other party3
7. Individual assigned to new counselor/office12
8. Alternative resources identified for individual8
9. ADA/504/EEO/OCR complaint made6
10. Other (Please explain below)0

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 183
2. 19 - 2410
3. 25 - 4012
4. 41 - 6418
5. 65 and over0
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)43

B. Gender

Multiple responses not permitted.

1. Females23
2. Males20
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)43

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)1
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American16
5. Native Hawaiian or Other Pacific Islander0
6. White26
7. Two or more races0
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury1
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism2
6. Anxiety Disorder0
7. Autism Spectrum Disorder1
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)2
10. Other Visual Impairments (Not Blind)0
11. Cancer0
12. Cerebral Palsy2
13. Deafness9
14. Hard of Hearing/Hearing Impaired (Not Deaf)0
15. Deaf-Blind0
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy1
19. Heart & Other Circulatory Conditions0
20. Intellectual Disability1
21. Mental Illness10
22. Multiple Sclerosis0
23. Muscular Dystrophy1
24. Muscular/Skeletal Impairment0
25. Neurological Disorders/Impairment3
26. Orthopedic Impairments1
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)0
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability6
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)43

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR42
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list10
4. Applicant or individual eligible for Independent Living1
5. Transition student/High school student2
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act1

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

I do feel CAP has an impact on VR consumers when VR changes it mind about a service that will be provided to a consumer that may have been denied previously. Getting VR to change their mind when a rule has been put into place because changing the situation for that consumer is what's best for that consumer. I am happy to say at this point they are looking at the consumer on an individual bases and what will help him/her succeed.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.0
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation


1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) Internal to the State VR agency
2. Name of designate agencyAL Dept.Rehabilitation Services
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:Not contracting

B. Staff Employed

Provide a description of all CAP positions (see instructions)

Director/Advocate- Full-time Assistant - Part-time (20-25 hrs./week)

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

A. I think it's important to talk about those cases that aren't always as successful as you would like for them to be with Vocational Rehabilitation. I've had several cases that were extremely difficult and time consuming in that consumers were requesting services from the AL Department of Rehabilitation. In the cases that I had this year, I can honestly say that VR worked hard along side CAP to provide a particular service to a consumer. Unfortunately, after extensive time and energy, several consumers just were not mentally able to move forward in the VR process. Fortunately, in all these cases a window was left open for the person to return should their situation change.

B. This next case involves a young person attending college. In Alabama VR, all consumers are expected to participate in their community college for the first two years unless they do not have one available or their degree is so specific that they have to attend a 4 year degree. Then attend a college close by so that they can continue living at home. If that local 4 year college has their major. This individual had been attending their community college for their introductory classes and degreed course work. She was then going to transfer to the local (state) 4 year program in driving distance to her home town. Unfortunately, she did not get accepted into the program. Her grades were exceptional and she had been successful in her classes. Unfortunately, the competition to get into the field at that school was fierce. Because of her disability, the student, the parents, and the VR counselor felt it would be best for her to live as close to home as possible. A private school was located. It was in driving distance and the student was accepted into the program. Because VR would only pay the state rate and not private rate, it was leaving the student responsible for much debt. With some negotiation from CAP, the consumer qualified for 90% of her tuition to be paid. It was then paid on the private school rate. This allowed the student to have continued support of living with her parents, allowed the student to complete the chosen major, and not be overwhelmed by the additional cost of getting her degree.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialRachel L. Hughes
Title of Designated Agency OfficialDirector/Advocate
Date Signed12/13/2018