RSA-227 - Annual Client Assistance Program (CAP) Report

Georgia (GEORGIA CLIENT ASSISTANCE PROGRAM (CAP)) - H161A170060 - FY2017

General Information

Designated Agency Identification

NameMartin & Jones
Address123 N. McDonough St.
Address Line 2
CityDecatur
StateGeorgia
Zip Code30030
E-mail Addressssappeals@gmail.com
Website Addresshttp://www.georgiacap.com
Phone404-373-2040
TTY 404-373-2040
Toll-free Phone800-822-9727
Toll-free TTY800-822-9727
Fax404-373-4110

Operating Agency (if different from Designated Agency)

NameMartin & Jones
Address123 N. McDonough St.
Address Line 2
CityDecatur
Zip Code30030
E-mail Addressssappeals@gmail.com
Website Addresshttp://www.georgiacap.com
Phone404-373-2040
TTY404-373-2040
Toll-free Phone800-822-9727
Toll-free TTY800-822-9727
Fax404-373-4110

Additional Information

Name of CAP Director/CoordinatorCharles L. Martin
Person to contact regarding reportCharles L. Martin
Contact Person Phone404-373-3116

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program826
2. Information regarding independent living programs0
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA7
5. Other information provided36
6. Information regarding CAP0
7. Total I&R services provided (Lines A1 through A6)869

B. Training Activities

  1. topics covered- The topics at the first fiscal SRC meeting allows CAP to discuss why the agency exists, the clients we assist, the guidelines followed under the federal regulations, and CAP staff duties
  2. purpose of the training- The purpose of this training is to give SRC members a chance to understand how VR consumers are served not just by VR, but the other agency created to assist clients and to refer consumers they encounter in the disability community to CAP

c.description of the attendees- SRC members appointed by the Governor of GA

Each presentation was to describe CAP's role in the VR process, and ways that CAP can improve chances of success with VR.

GVRA Project Horizon Training December 13-14, 2016 - VR provided training on this new program for transition students in accordance with the WIOA law

NCSRC/CSAVR Conference in Bethesda, MD March 30-April 5, 2017- National annual training provided to SRC members for continuing education on VR and legislative changes

GRA Annual Conference September 6-8, 2017 in Pine Mountain, Georgia- Annual training for those who work in the rehabilitation field with educational sessions on VR and presentations on new services and service providers available to assist VR clients

1. Number of training sessions presented to community groups and public agencies.3
2. Number of individuals who attended these training sessions.12
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

Meeting with Georgia Statewide Coalition on Blindness VaShaun Jones February 8, 2017 to hear concerns from the blind community and how VR and the SRC can better serve these clients

Public Hearing for GVRA Blind and Deaf Services May 2, 2017 to allow clients to state issues and possible solutions with this new department under VR

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV0
2. Articles about CAP Featured in Newspaper/Magazine/Journals0
3. PSAs/Videos Aired about the CAP Agency0
4. Publications/Booklets/Brochures Disseminated by the Agency0
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.1
6. Other (specify below)0

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)54
2. Additional individuals who were served during the year33
3. Total individuals served (Lines A1+A2)87
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)2
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)60

B. Problem areas

Multiple responses permitted.

1. Individual requests information15
2. Communication problems between individual and VR counselor15
3. Conflict about VR services to be provided68
4. Related to VR application/eligibility process3
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
26
7. Related to independent living services0
8. Other Rehabilitation Act-related problems0
9. Non-Rehabilitation Act related
  1. TANF
  2. SSI/SSDI
  3. Housing
  4. Other:
0
10. Related to Title I of the ADA2

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance12
2. Investigation/Monitoring2
3. Negotiation14
4. Mediation and other methods of Alternative Dispute Resolution0
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total28

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor23
2. Some issues resolved in individual's favor (when there are multiple issues)2
3. CAP determines VR agency position/decision was appropriate for the individual0
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)1
5. Individual chose alternative representation0
6. Individual withdrew complaint2
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP0
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)0

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

1. Controlling law/policy explained to individual14
2. Application for services completed0
3. Eligibility determination expedited0
4. Individual participated in evaluation0
5. IPE developed/implemented/Services Provided8
6. Communication re-established between individual and other party3
7. Individual assigned to new counselor/office2
8. Alternative resources identified for individual1
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)0

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 182
2. 19 - 2421
3. 25 - 4030
4. 41 - 6428
5. 65 and over6
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)87

B. Gender

Multiple responses not permitted.

1. Females42
2. Males45
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)87

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)2
2. American Indian or Alaskan Native1
3. Asian3
4. Black or African American38
5. Native Hawaiian or Other Pacific Islander0
6. White41
7. Two or more races0
8. Race/ethnicity unknown2

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury0
2. ADD/ADHD3
3. AIDS/HIV1
4. Amputations or Absence of Extremities1
5. Arthritis or Rheumatism0
6. Anxiety Disorder2
7. Autism Spectrum Disorder3
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)12
10. Other Visual Impairments (Not Blind)3
11. Cancer0
12. Cerebral Palsy1
13. Deafness5
14. Hard of Hearing/Hearing Impaired (Not Deaf)1
15. Deaf-Blind1
16. Diabetes1
17. Digestive Disorders2
18. Epilepsy0
19. Heart & Other Circulatory Conditions3
20. Intellectual Disability7
21. Mental Illness12
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment0
25. Neurological Disorders/Impairment10
26. Orthopedic Impairments5
27. Personality Disorders0
28. Respiratory Disorders/Impairment1
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)8
31. Speech Impairments1
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability4
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)87

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR9
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list81
4. Applicant or individual eligible for Independent Living0
5. Transition student/High school student0
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act1

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.0
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-all other private agencies
2. Name of designate agencyMartin and Jones
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:None.

B. Staff Employed

Provide a description of all CAP positions (see instructions)

The Georgia CAP staff consists of the Director, Assistant Director, a Counselor/Advocate, and a part-time administrative assistant. The Georgia CAP has available legal representation. Charles Martin, previously the CAP attorney, has served as the CAP Director since 1997. The Assistant Director, Ashley Carraway, was previously an attorney and litiGation manager. The Counselor/Advocate, Jennifer Page was a vocational rehabilitation counselor before becoming a CAP counselor.

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

Certification

Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialCharles L. Martin
Title of Designated Agency OfficialCAP Director
Date Signed12/25/2017