RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameUnited Cerebral Palsy of Delaware, Inc.
Address700A River Road
Address Line 2
Zip Code19809
Website Address
TTY 302-764-2400
Toll-free Phone1-800-640-9336
Toll-free TTY1-800-640-9336

Operating Agency (if different from Designated Agency)

NameUnited Cerebral Palsy of Delaware, Inc.
Address700A River Road
Address Line 2
Zip Code19809
Website Address
Toll-free Phone1-800-640-9336
Toll-free TTY1-800-640-9336

Additional Information

Name of CAP Director/CoordinatorMonica Edgar
Person to contact regarding reportMonica Edgar
Contact Person Phone302-764-6216

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program20
2. Information regarding independent living programs23
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA16
5. Other information provided38
6. Information regarding CAP17
7. Total I&R services provided (Lines A1 through A6)114

B. Training Activities

Presentations by Delaware CAP Employees: Life Conference and Transition Conference: Are two major outreach events for Delaware CAP. Although no presentation was given, information and literature about CAP was provided to Transition students, State Agency, Venders, and consumers. CAP Director attended the Pathways to Employment Conference: CAP Director talked with Employment Venders and Transitional Youth to assess their programs and skills of the program they are currently attending and the new Programs. State Rehabilitation Council, Division for the Visually Impaired: CAP A is Vice Chair and duties are to conduct some of the meetings for 2017 in absences of Chair. Division of Vocational Rehabilitation (DVR): Both the CAP Director and CAP Advocate (CAP A.) were invited to attend DVR staff meetings. At the meeting, CAP A. was asked to give a brief talk. CAP A. stated that CAP’s goal is to be of assistance. While CAP and DVR are not always in agreement, CAP strives to resolve client issues in a professional manner. State Rehabilitation Council (SRC) CAP Director is Vice Chair of SRC. CAP Director’s duties are to create the SRC Calendar and New Members Binders. SRC SubCommittee: CAP Director attended Needs Assessment Meeting to insure the quality of DVR Services. SRC Luncheon: CAP Director supported DVR in honoring Vendors, Staff, and Consumers. State Council for Person with Disabilities (SCPD): CAP Director attended State Meeting and Luncheon to receive information about the upcoming year’s state and Agency activities and disperse this information to the General Public. Disability Ball: CAP Director attended Disability Ball to community outreach/network with the Disability Community. National Independent Living Council (NILC): CAP Director attended 2016 NILC Conference and networked to help Delaware consumers receive service to their fullest. State Independence Living Council(SILC): CAP Director is the Chair of the SILC. CAP Director’s duties are to schedule the meetings and creates agenda. The CAP Director is also working on updating the Website and working on a new State Wide event calendar. State Independence Living Council (SILC): CAP A is now the Secretary of the SILC. CAP A duties are to disseminate the Agenda, take the minutes, and post the Minutes on SILC Website. SILC: As SILC members, CAP D. and the CAP A are working on reuniting Delaware’s State and Private agencies to work together and talk about services. CAP Advocate attended an Elderly and Disabled Transit Advisory Committee. CAP A is member as Paratransit rider. CAP A duties are to contribute to discussions pertaining to Paratransit services and addressed his distress and concerns for Delawarean’s transportations system and the increasing fee. Independent Living Advisory Committee, Delaware Division for Visional Impaired: CAP A is a member and provides relevant feedback to discussions.

Diamond Dinner: CAP Director and CAP Advocate support UCP of De. in honoring Adults/Youth in Sports achievements.

1. Number of training sessions presented to community groups and public agencies.13
2. Number of individuals who attended these training sessions.3,000
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

CAP Director continues to be involved with Disability Awareness Groups to promote CAP services available in the state.

CAP Director accepted SILC Chair and SRC Vice Chair - Goal for term - increase membership in Delaware’s Disability Boards and committees

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV1
2. Articles about CAP Featured in Newspaper/Magazine/Journals1
3. PSAs/Videos Aired about the CAP Agency1
4. Publications/Booklets/Brochures Disseminated by the Agency5000
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.13
6. Other (specify below)

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

25th ADA Anniversary Video— CAP Director arranged for a Delaware 25th ADA Anniversary video which shares the events, vendors, and special interviews: including people with Disabilities, Professional Disability staff, and Disability Advocates. Women Caucus Video — CAP Director participated in the Women Caucus video that was shown during the NCIL conference this year for the 25th ADA Anniversary.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)6
2. Additional individuals who were served during the year13
3. Total individuals served (Lines A1+A2)19
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)2
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)9

B. Problem areas

Multiple responses permitted.

1. Individual requests information3
2. Communication problems between individual and VR counselor5
3. Conflict about VR services to be provided4
4. Related to VR application/eligibility process3
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services0
8. Other Rehabilitation Act-related problems1
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA2

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance3
2. Investigation/Monitoring5
3. Negotiation4
4. Mediation and other methods of Alternative Dispute Resolution0
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total12

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor5
2. Some issues resolved in individual's favor (when there are multiple issues)2
3. CAP determines VR agency position/decision was appropriate for the individual1
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual withdrew complaint1
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.2
9. Individual not responsive/cooperative with CAP1
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

Case was closed due to client passing away.

1. Controlling law/policy explained to individual1
2. Application for services completed0
3. Eligibility determination expedited0
4. Individual participated in evaluation1
5. IPE developed/implemented/Services Provided3
6. Communication re-established between individual and other party2
7. Individual assigned to new counselor/office0
8. Alternative resources identified for individual2
9. ADA/504/EEO/OCR complaint made2
10. Other (Please explain below)1

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 180
2. 19 - 241
3. 25 - 404
4. 41 - 6412
5. 65 and over2
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)19

B. Gender

Multiple responses not permitted.

1. Females13
2. Males6
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)19

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)0
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American7
5. Native Hawaiian or Other Pacific Islander0
6. White10
7. Two or more races0
8. Race/ethnicity unknown2

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury1
4. Amputations or Absence of Extremities1
5. Arthritis or Rheumatism0
6. Anxiety Disorder2
7. Autism Spectrum Disorder0
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)1
10. Other Visual Impairments (Not Blind)1
11. Cancer0
12. Cerebral Palsy0
13. Deafness0
14. Hard of Hearing/Hearing Impaired (Not Deaf)3
15. Deaf-Blind0
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions0
20. Intellectual Disability0
21. Mental Illness3
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment1
25. Neurological Disorders/Impairment0
26. Orthopedic Impairments0
27. Personality Disorders2
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)0
31. Speech Impairments1
32. Spina Bifida1
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability1
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)19

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR16
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list0
4. Applicant or individual eligible for Independent Living2
5. Transition student/High school student1
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act0

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

CAP Director assisting in protocol for contracting trainers. To be determined.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.0
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

Both the CAP Director and CAP A assist the DVR Policy Committee to ensure positive change. CAP Director had the privilege of working on and attending the Pathway conference. This Conference will insure the Programming, Planning, and Education to Transitional Youth Students.

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-other nonprofit agency
2. Name of designate agencyUnited Cerebral Palsy of De.
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:United Cerebral Palsy of De.

B. Staff Employed

Provide a description of all CAP positions (see instructions)

Director— Full—Time 37.5 hrs./wk.. (July 2013—Now) Administrative Assistant— Full Time 37.5 hrs./wk. (July 2012-Now) Advocate —Part—Time 20 hrs./wk. (Volunteer April 2007—08 —Employed April 2008—Now)

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

Interesting Case 1: Client contacted CAP due to communication difficulty with the Vocational Rehabilitation (VR) agency and her decision to change career fields. A meeting between client, VR and CAP resolved the issues. Prior to client contacting CAP, the VR agency had misunderstood clients choose employment goal. Client did not want to pursue a customer service career any longer for a reason related to her disability. During the meeting, the VR agency supported client’s decision to work as a hairdresser instead and receive relevant training in that career field. Client was concerned, she would have to open a new VR case, because she was going to choose a different career. CAP and the VR agency informed client that it was not necessary for her to open a new VR case. Client didn’t tell her VR counsel she wanted to change her career, due to the fact she thought her case would be closed and she would have to start all over. CAP also advised client about the importance of informing VR prior to making changes pertaining to VR services. Client agreed with VR’s decision to keep in monthly contact with her. During a second meeting with VR, a new Individualized Plan for Employment (IPE) was developed, for her new career choose. The IPE documents client’s employment goal change and agreed-upon VR services. The CAP case had a positive outcome. Interesting Case 2: Client contacted CAP due to some medical issues delaying his Job Training, through (DVI). Client was taking a 12 Week job training and needed an instructor, which DVI paid for the first time. Client fell ill and couldn’t work for 2 weeks, but continued training after his aliment, but did not complete all 12 steps. Client needed to retake the whole training. DVI trainers were not available due to scheduling restraints. DVI would not rehire contracting trainer from previous training, due to that not being DVI Protocol. DVI was only going to pay for the 2 weeks, but Client had to take the whole training over. DVI reconsidered and hired the contracting trainer.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialWilliam J. McCool III
Title of Designated Agency OfficialExecutive Director
Date Signed12/27/2017