RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameNebraska VR (Vocational Rehabilitation)
Address301 Centennial Mall South-6th Floor
Address Line 2Box 94987
Zip Code68509
Website Address
TTY 402.471.3644
Toll-free Phone877.637.3422
Toll-free TTY877.637.3422

Operating Agency (if different from Designated Agency)

NameNebraska VR (Vocational Rehabilitation)
Address301 Centennial Mall South-6th Floor
Address Line 2Box 94987
Zip Code68509
Website Address
Toll-free Phone877.637.3422
Toll-free TTY877.637.3422

Additional Information

Name of CAP Director/CoordinatorShari Bahensky
Person to contact regarding reportShari Bahensky
Contact Person Phone402.471.3656

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program51
2. Information regarding independent living programs0
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA6
5. Other information provided797
6. Information regarding CAP49
7. Total I&R services provided (Lines A1 through A6)903

B. Training Activities

Nebraska VR offices across the state; CAP/Hotline process/purpose, VR’s responsibility; VR Staff

League of Human Dignity/Independence Rising; CAP process/purpose, League/IL responsibility; League/IL staff

Nebraska Commission for the Blind and Visually Impaired (NCBVI); CAP/Hotline process/purpose, Commission responsibility; Commission Staff

Nebraska Center for the Education of Children who are Blind or Visually Impaired; CAP/Hotline process/purpose; Staff and students

Disability Support Services-Metro Community College; CAP/Hotline process/purpose; Staff

Omaha Tribe; CAP process/purpose; Staff

Brain Injury Resource Faciitators; CAP/Hotline process/purpose; Brain Injury Facilitators

Hastings Sertoma Group; CAP/Hotline process/purpose; Community Leaders

Coordinated Funding Committee; CAP/Hotline process/purpose; Various Community agencies

United Way-Omaha; CAP/Hotline process/purpose; Staff

Career Pathway Recruiters; CAP/Hotline process/purpose; Director and recruiters

Heartland Family Services-Papillion; CAP/Hotline process/purpose; Staff

1. Number of training sessions presented to community groups and public agencies.26
2. Number of individuals who attended these training sessions.281
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

Every year CAP obtains a copy of Nebraska VR and NCBVI’s Outreach Plans and from there will do a mailing about CAP/Hotline to new agencies they have been in contact with. This year’s Minority Outreach involved 64 letters mailed.

For unserved/underserved: Letters/Emails to over 100 agencies

CAP continues to work with the Traumatic Brain Injury Council, and a member of a Latino Committee and Deaf and Hard of Hearing Committee identified as underserved by Nebraska VR and facilitated by Nebraska VR.

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV0
2. Articles about CAP Featured in Newspaper/Magazine/Journals5
3. PSAs/Videos Aired about the CAP Agency2
4. Publications/Booklets/Brochures Disseminated by the Agency1500
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.4
6. Other (specify below)

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)3
2. Additional individuals who were served during the year24
3. Total individuals served (Lines A1+A2)27
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)1
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)1

B. Problem areas

Multiple responses permitted.

1. Individual requests information1
2. Communication problems between individual and VR counselor2
3. Conflict about VR services to be provided15
4. Related to VR application/eligibility process8
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services0
8. Other Rehabilitation Act-related problems0
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA0

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance5
2. Investigation/Monitoring14
3. Negotiation8
4. Mediation and other methods of Alternative Dispute Resolution0
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total27

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor19
2. Some issues resolved in individual's favor (when there are multiple issues)0
3. CAP determines VR agency position/decision was appropriate for the individual8
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual withdrew complaint0
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP0
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

1. Controlling law/policy explained to individual11
2. Application for services completed4
3. Eligibility determination expedited0
4. Individual participated in evaluation0
5. IPE developed/implemented/Services Provided5
6. Communication re-established between individual and other party6
7. Individual assigned to new counselor/office1
8. Alternative resources identified for individual0
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 182
2. 19 - 243
3. 25 - 4011
4. 41 - 6411
5. 65 and over0
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)27

B. Gender

Multiple responses not permitted.

1. Females13
2. Males14
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)27

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)4
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American5
5. Native Hawaiian or Other Pacific Islander0
6. White19
7. Two or more races0
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury0
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism0
6. Anxiety Disorder0
7. Autism Spectrum Disorder1
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)2
10. Other Visual Impairments (Not Blind)0
11. Cancer0
12. Cerebral Palsy0
13. Deafness0
14. Hard of Hearing/Hearing Impaired (Not Deaf)0
15. Deaf-Blind0
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy2
19. Heart & Other Circulatory Conditions0
20. Intellectual Disability2
21. Mental Illness11
22. Multiple Sclerosis0
23. Muscular Dystrophy1
24. Muscular/Skeletal Impairment0
25. Neurological Disorders/Impairment0
26. Orthopedic Impairments7
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)0
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)1
34. Other Disability0
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)27

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR9
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list19
4. Applicant or individual eligible for Independent Living0
5. Transition student/High school student0
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act0

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

A couple of cases had occurred that involved the client wanting to receive a copy of their casefile with Nebraska VR. When looking at Policy and Process for Records, Confidentiality and Information Release it was difficult to distinguish the difference in how an individual could receive this information versus an agency or organization. Asked Nebraska VR to make this clarification and they then updated this Policy for better understanding of the process to follow.

Several individuals stated they were not being helped by Nebraska VR because they were attending school. Discovered that one Nebraska VR office was giving out incorrect information to clients regarding this issue of VR’s ability to work with individuals who are in post-secondary school. Discussed with Office Directors and at the Development and Implementation Group this information was not accurate and to discuss with staff.

Discovered the Nebraska Commission for the Blind and Visually Impaired (NCBVI) did not have a policy in place for verbal authorizations, only written authorizations. Federal Rule requires that a policy must be established on written as well as verbal authorizations. Authorizations are required in advance of service provision. Asked NCBVI to establish this policy and policy was written.

Discussion involving Mediation Centers and the NCBVI appeal process. NCBVI had an appeal process in place, but to fulfill the requirements, they also needed to maintain a current list of Mediation Centers. Asked NCBVI to include this in their process. This was completed and available for clients.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.4
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) Internal to the State VR agency
2. Name of designate agencyNebraska VR
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:There is no contracting agency

B. Staff Employed

Provide a description of all CAP positions (see instructions)

Nebraska’s CAP consists of a .75 FTE Program Director. The position is 100% of year position filled at .75 FTE.

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

The Uncle of a Nebraska VR client called CAP with questions regarding services for his nephew. He felt VR was not giving his nephew a chance to work an OJE (On the Job Evaluation) over the summer even with a letter from his therapist stating his support. VR was concerned with clients’ bullying and aggressive behaviors that he exhibited at school and was not comfortable placing him in an employment situation at this time. In talking further with VR I discovered that they had not investigated the situation any further than what was happening in his school environment and were making the assumption that the same behaviors would occur in a work environment.

CAP encouraged them to gather more information including visiting with the client’s therapist, the store manager where he had worked some community hours in the past and the potential employer identified for the summer position. After receiving this additional information, VR agreed and decided to proceed with the employment for the summer.

I followed up and found that the OJE had been completed successfully.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialMark Schultz
Title of Designated Agency OfficialDeputy Commissioner/VR Director
Date Signed12/07/2016