RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameUnited Cerebral Palsy of Delaware, Inc.
Address700A River Road
Address Line 2
Zip Code19809
Website Address
TTY 302-764-2400
Toll-free Phone1-800-640-9336
Toll-free TTY1-800-640-9336

Operating Agency (if different from Designated Agency)

NameUnited Cerebral Palsy of Delaware, Inc.
Address700A River Road
Address Line 2
Zip Code19809
Website Address
Toll-free Phone1-800-640-9336
Toll-free TTY1-800-640-9336

Additional Information

Name of CAP Director/CoordinatorMonica Edgar
Person to contact regarding reportMonica Edgar
Contact Person Phone302-764-6216

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program20
2. Information regarding independent living programs23
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA16
5. Other information provided38
6. Information regarding CAP17
7. Total I&R services provided (Lines A1 through A6)114

B. Training Activities

Presentations by Delaware CAP Employees: Life Conference and Transition Conference: Are two major outreach events for Delaware CAP. Although no presentation was given, information and literature about CAP was provided to Transition students, State Agency, Venders, and consumers.

Division of Vocational Rehabilitation (DVR): Both the CAP Director and CAP Advocate (CAP A.) were invited to attend DVR staff meetings. At the meeting, CAP A. was asked to give a brief talk. CAP A. stated that CAP’s goal is to be of assistance. While CAP and DVR are not always in agreement, CAP strives to resolve client issues in a professional manner. CAP Director is now Vice Chair of SRC. State Independence Living Council: CAP Director scheduled and planned two Public meetings for the SPIL. Both Director and Advocate of CAP participated in addressing the public. CAP Advocate attended a Public Meeting were he addressed his distress and concerns for Delawarean’s transportations system and the increasing raising fee. SCPD Luncheon: CAP Director attended to receive information about the upcoming years agency activities for the State. Disability Ball: CAP Director attended Disability Ball to community outreach/network with the Disability community. Diamond Dinner: CAP Director and CAP Advocate support UCP of De. in honoring Adults/Youth in Sports achievements. SRC Luncheon: CAP Director supported DVR in honoring Vendors, Staff, and Consumers. NILC: CAP Director and CAP Advocate attended 2016 NILC Conference and networked to help Delaware consumer receive service to their fullest.

1. Number of training sessions presented to community groups and public agencies.13
2. Number of individuals who attended these training sessions.3,000
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

CAP Director continues to be involved with Disability Awareness Groups to promote CAP services available in the state. CAP Director accepted SILC Chair and SRC Vice Chair - Goal for term - increase membership in Delaware’s Disability Boards and committees

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

4 Public Meeting: 2 - SILC 1 - Transportation 1 - SCPD

1. Agency Staff Interviewed or Featured on Radio and TV1
2. Articles about CAP Featured in Newspaper/Magazine/Journals1
3. PSAs/Videos Aired about the CAP Agency1
4. Publications/Booklets/Brochures Disseminated by the Agency5000
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.12
6. Other (specify below)

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

25th ADA Anniversary Video— CAP Director arranged for a Delaware 25th ADA Anniversary video which shares the events, vendors, and special interviews: including people with Disabilities, Professional Disability staff, and Disability Advocates. Women Caucus Video — CAP Director participated in the Women Caucus video that was shown during the NCIL conference this year for the 25th ADA Anniversary.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)5
2. Additional individuals who were served during the year9
3. Total individuals served (Lines A1+A2)14
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)2
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)3

B. Problem areas

Multiple responses permitted.

1. Individual requests information1
2. Communication problems between individual and VR counselor5
3. Conflict about VR services to be provided5
4. Related to VR application/eligibility process1
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services0
8. Other Rehabilitation Act-related problems1
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA1

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance5
2. Investigation/Monitoring4
3. Negotiation4
4. Mediation and other methods of Alternative Dispute Resolution0
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total13

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor4
2. Some issues resolved in individual's favor (when there are multiple issues)1
3. CAP determines VR agency position/decision was appropriate for the individual2
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual withdrew complaint2
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.2
9. Individual not responsive/cooperative with CAP2
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

1. Controlling law/policy explained to individual2
2. Application for services completed0
3. Eligibility determination expedited0
4. Individual participated in evaluation0
5. IPE developed/implemented/Services Provided3
6. Communication re-established between individual and other party4
7. Individual assigned to new counselor/office1
8. Alternative resources identified for individual3
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 180
2. 19 - 242
3. 25 - 403
4. 41 - 647
5. 65 and over2
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)14

B. Gender

Multiple responses not permitted.

1. Females10
2. Males4
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)14

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)0
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American5
5. Native Hawaiian or Other Pacific Islander0
6. White9
7. Two or more races0
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury2
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism0
6. Anxiety Disorder3
7. Autism Spectrum Disorder0
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)1
9. Blindness (Both Eyes)2
10. Other Visual Impairments (Not Blind)0
11. Cancer0
12. Cerebral Palsy0
13. Deafness0
14. Hard of Hearing/Hearing Impaired (Not Deaf)0
15. Deaf-Blind0
16. Diabetes0
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions0
20. Intellectual Disability0
21. Mental Illness2
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment0
25. Neurological Disorders/Impairment0
26. Orthopedic Impairments0
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)2
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability1
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)14

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR13
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list1
4. Applicant or individual eligible for Independent Living3
5. Transition student/High school student2
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act1

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

CAP Director refers client to PAIR for assistance in receiving her Drivers License. To be determined

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.0
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

CAP Director assists the DVR Policy Committee to ensure positive change.

CAP Director had the privilege of working on 2017-2019 State Plan for Independent Living.

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).0
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-other nonprofit agency
2. Name of designate agencyUnited Cerebral Palsy of De.
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:United Cerebral Palsy of De.

B. Staff Employed

Provide a description of all CAP positions (see instructions)

Director— Full—Time 37.5 hrs./wk.. (July 2013—Now) Administrative Assistant— Full Time 37.5 hrs./wk. (July 2012-Now) Advocate —Part—Time 20 hrs./wk. (Volunteer April 2007—08 —Employed April 2008—Now)

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

Interesting CAP Case 1: A client contacted CAP because she was experiencing communication difficulty with a VR counselor. CAP met with client and the counselor to open communication. Client needed assistance filling out paper work for school. Counselor explained, she not saying she wouldn’t help, she was encouraging the client to receive services from the school first. Client told counselor she did not know who to contact the school. Both Client and Counselor called the school and Client filled out paper work. Interesting CAP Case 2: A Client contacted CAP because he needed assistance receiving funds to get to work. Client contacted DVR for transportation reimbursement. DVR had already been giving Client transportation bus tickets and didn’t understand why client needed more. Client explained the Bus Fare increased and the extra buses he needed to take now, and he was promoted. Client received his tickets and I gave him a few ideas to budget for Bus Fare increase. Interesting CAP Case 3: A Client came from another state, with no trust in the DVR system. Client and Counselor were stuck in the EIP process. Client didn’t trust what “Delaware DVR” said, would happen. CAP Director invited DVR Deputy Director along with Client and DVR Counselor to create a plan together with everyone understanding of the plan and signature. Client accepted a job 3 weeks later.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialWilliam J. McCool III
Title of Designated Agency OfficialExecutive Director
Date Signed12/30/2016