|Name||Client Assistance Program|
|Address||2531 Rainier Avenue South|
|Address Line 2|
|Toll-free Phone||(800) 544-2121|
|Toll-free TTY||(888) 721-6072|
|Address Line 2|
|Name of CAP Director/Coordinator||Jerry Johnsen|
|Person to contact regarding report||Jerry Johnsen|
|Contact Person Phone||(206) 721-5996|
Multiple responses are not permitted.
|1. Information regarding the vocational rehabilitation (VR) program||975|
|2. Information regarding independent living programs||28|
|3. Information regarding American Indian VR Service projects||25|
|4. Information regarding Title I of the ADA||50|
|5. Other information provided||0|
|6. Information regarding CAP||850|
|7. Total I&R services provided (Lines A1 through A6)||1,928|
|1. Number of training sessions presented to community groups and public agencies.||17|
|2. Number of individuals who attended these training sessions.||367|
|3. Describe training presented by the staff. Include the following information:|
Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.
CAP staff have become involved in many requests for more information on the Pre—Employment Transition Services and general transitional VR services to students and youth with disabilities. We have worked with schools, skills centers, and Educational Service Districts to provide information and referral services and describe CAP’s role in advocacy and working with the Vocational Rehabilitation Agencies.
The Client Assistance Program is located, as a tenant, in a large WorkSource. The staff of this WorkSource collaborates with CAP for information, referral and advocacy for WorkSource Clients, the number of which exceed any other WorkSource in minority communities.
For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.
|1. Agency Staff Interviewed or Featured on Radio and TV||0|
|2. Articles about CAP Featured in Newspaper/Magazine/Journals||0|
|3. PSAs/Videos Aired about the CAP Agency||0|
|4. Publications/Booklets/Brochures Disseminated by the Agency||0|
|5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.||5|
|6. Other (specify below)|
Describe the various sources and information disseminated about your agency by an external source.
An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.
|1. Individuals who are still being served as of October 1 (carryover from prior year)||41|
|2. Additional individuals who were served during the year||130|
|3. Total individuals served (Lines A1+A2)||171|
|4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)||0|
|5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)||48|
Multiple responses permitted.
|1. Individual requests information||61|
|2. Communication problems between individual and VR counselor||81|
|3. Conflict about VR services to be provided||99|
|4. Related to VR application/eligibility process||38|
|5. Related to assignment to order of selection priority category||0|
|6. Related to IPE development/implementation||76|
|7. Related to independent living services||0|
|8. Other Rehabilitation Act-related problems||0|
|9. Non-Rehabilitation Act related||3|
|10. Related to Title I of the ADA||2|
(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)
|1. Short Term Technical Assistance||9|
|4. Mediation and other methods of Alternative Dispute Resolution||0|
|5. Administrative / Informal Review||15|
|6. Formal appeal / Fair Hearing||0|
|7. Legal remedy / Litigation||0|
(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)
|1. All issues resolved in individual's favor||87|
|2. Some issues resolved in individual's favor (when there are multiple issues)||39|
|3. CAP determines VR agency position/decision was appropriate for the individual||21|
|4. Individual's case lacks legal merit; (inappropriate for CAP intervention)||3|
|5. Individual chose alternative representation||0|
|6. Individual withdrew complaint||4|
|7. Issue not resolved in clients favor||5|
|8. CAP services not needed due to individual's death, relocation, etc.||0|
|9. Individual not responsive/cooperative with CAP||12|
|10. CAP unable to take case due to lack of resources||0|
|11. Conflict of interest||0|
|12. Other (Please explain below)|
(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)
|1. Controlling law/policy explained to individual||43|
|2. Application for services completed||15|
|3. Eligibility determination expedited||22|
|4. Individual participated in evaluation||6|
|5. IPE developed/implemented/Services Provided||35|
|6. Communication re-established between individual and other party||35|
|7. Individual assigned to new counselor/office||11|
|8. Alternative resources identified for individual||4|
|9. ADA/504/EEO/OCR complaint made||0|
|10. Other (Please explain below)|
Multiple responses not permitted.
|1. Up to 18||7|
|2. 19 - 24||20|
|3. 25 - 40||47|
|4. 41 - 64||86|
|5. 65 and over||11|
|6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)||171|
Multiple responses not permitted.
|3. Total (Lines B1+B2. Total must equal Part II, Line A3.)||171|
|1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)||28|
|2. American Indian or Alaskan Native||8|
|4. Black or African American||19|
|5. Native Hawaiian or Other Pacific Islander||1|
|7. Two or more races||9|
|8. Race/ethnicity unknown||0|
Multiple responses not permitted.
|1. Acquired Brain Injury||9|
|4. Amputations or Absence of Extremities||2|
|5. Arthritis or Rheumatism||8|
|6. Anxiety Disorder||10|
|7. Autism Spectrum Disorder||8|
|8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)||11|
|9. Blindness (Both Eyes)||7|
|10. Other Visual Impairments (Not Blind)||5|
|12. Cerebral Palsy||4|
|14. Hard of Hearing/Hearing Impaired (Not Deaf)||5|
|17. Digestive Disorders||3|
|19. Heart & Other Circulatory Conditions||2|
|20. Intellectual Disability||5|
|21. Mental Illness||27|
|22. Multiple Sclerosis||6|
|23. Muscular Dystrophy||0|
|24. Muscular/Skeletal Impairment||4|
|25. Neurological Disorders/Impairment||4|
|26. Orthopedic Impairments||14|
|27. Personality Disorders||10|
|28. Respiratory Disorders/Impairment||0|
|29. Skin Conditions||1|
|30. Specific Learning Disabilities (SLD)||4|
|31. Speech Impairments||0|
|32. Spina Bifida||0|
|33. Substance Abuse (Alcohol or Drugs)||2|
|34. Other Disability||0|
|35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)||171|
Multiple responses permitted.
|1. Applicant of VR||47|
|2. Individual eligible for VR services currently on a wait list||0|
|3. Individual eligible for VR services not currently on a wait list||151|
|4. Applicant or individual eligible for Independent Living||17|
|5. Transition student/High school student||17|
|6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act||0|
|1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.||4|
|2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.|
|1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.|
|a. Number of cases requiring litigation involving individual representation filed during fiscal year.||0|
|b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).||0|
|c. Number of cases resolved through litigation during fiscal year.||0|
|2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.|
|1. Agency Type (select only one option)||External-other nonprofit agency|
|2. Name of designate agency||Client Assistance Program|
|3. Is the designated agency contracting CAP services?||No|
|4. If yes, name of contracting agency:||N/A|
Provide a description of all CAP positions (see instructions)
1.0 FTE full person year, director 1.0 FTE full person year, rehabilitation coordinator
Provide some examples of some interesting cases during the past fiscal year.
JOHN is a 51 year old male with a disability due to bi—polar and ADHD. John contacted the Client Assistance Program because his DVR case had been closed and he disagreed with the case closure. CAP staff spoke with John’s VR counselor and reviewed his VR case file. VR’s rational for closure was based on John not having stable mental health and not being able to focus on choosing a vocational goal. VR recommended that he get counseling, take medication, that he find a volunteer position, and that he apply for SSDI.VR held that when John had completed these requirements he could reapply in 4—6 months.
After reviewing this case closure CAP came to the conclusion that VR was essentially closing his case as too severe and that VR has the obligation to help John address these concerns or to proceed to Trial Work Experiences, (TWE) to clarify with clear and convincing evidence that John is too severe to benefit from VR services. CAP addressed these concerns with the unit supervisor, explaining the law and the case was reopened.
This case involved 2 systemic issues that CAP has advocated for general clarification from the general agency to its staff; First, Closure as too Severe to Benefit: many VR staff do not show an understanding that when they close a VR case as too severe to benefit either prior to eligibility or during case services, they have an obligation to initiate the TWE process.
The second issue is that VR and it’s vendors must more fully understand the requirements of doing proper TWE — Trial Work Experiences. (A participant cannot be required to take medication, apply for other benefits and do rehabilitation—related activities before re—application.) VR was not addressing the client’s barriers but instead was sending him away to “improve” before receiving appropriate rehabilitation services, as should be done with an open VR case file.
COLLETTE has an open case with WA Division of Vocational Rehabilitation (DVR). As a service item on her Individual Plan for Employment (IPE) DVR purchased a modified van for her use in a self—employment venture. While developing her business Collette was approached by a company to possibly become a sales representative. DVR staff moved to recover her van as she had changed her employment goal. DVR staff maintained that she no longer was making use of her van in her self—employment and needed to develop a new IPE. Collette lives in a rural area, too far from public transportation. CAP staff argued successfully that she needed her own transportation to participate in VR services and develop a new IPE. CAP staff developed an advocacy plan with Collette wherein she would work with her vocational rehabilitation counselor to achieve employment. Collette remained in possession of her vehicle; as it happened, she did not pursue the sales representative position and continues developing her own business. Collette is on the road, developing further business contacts and continues working with her VRC to grow her business.
Systemically, CAP had previously, and successfully, advocated with administration about repossessing equipment and/or a vehicle, while a participant was still involved in VR services.
We reviewed the vehicle purchase and modification policy and worked with the area assistive technology specialist to clarify policy and review the need for appropriate transportation to participate in VR services and achieve a realistic employment goal.
Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.
|Name of Designated Agency Official||Jerry Johnsen|
|Title of Designated Agency Official||Director, Client Assistance Program|