|Name||Disability Rights New Mexico|
|Address||1720 Louisiana Blvd. NE Suite 204|
|Address Line 2||Suite 204|
|Address Line 2|
|Name of CAP Director/Coordinator||Bernadine Chavez|
|Person to contact regarding report||Bernadine Chavez|
|Contact Person Phone||505-256-3100|
Multiple responses are not permitted.
|1. Information regarding the vocational rehabilitation (VR) program||53|
|2. Information regarding independent living programs||0|
|3. Information regarding American Indian VR Service projects||0|
|4. Information regarding Title I of the ADA||6|
|5. Other information provided||2|
|6. Information regarding CAP||0|
|7. Total I&R services provided (Lines A1 through A6)||61|
|1. Number of training sessions presented to community groups and public agencies.||12|
|2. Number of individuals who attended these training sessions.||275|
|3. Describe training presented by the staff. Include the following information:|
Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.
The majority of New Mexicans are unserved/underserved. CAP conducted considerable outreach to persons in rural areas and on Native American pueblos. As shown above, many of the trainings and outreach activities conducted by DRNM were focused on minority communities and areas. CAP staff at DRNM conducted a total of 10 trainings with a total of 280 participants. DRNM/CAP also participated in 14 informational fairs in which we distributed CAP brochures and provided information to partipants. Of the 14 fairs, 6 were targeted outreach to minorities and underserved populations outside the state’s major urban areas.
DRNM provided training to Native American families at the EPICS (Educating Parents of Indian Children) conference in Albuquerque. The topics covered were the Rehabilitation Act, VR services, and transition services under the Section 121 programs and state vocational programs including DVR and the New Mexico Commission for the Blind. There were 28 participants in the session. We provided the same training to a group of 26 Native American school counselors/social workers from various Pueblos, and also discussed disability awareness, physical access, program access, and community services. This was an event sponsored by the Native American program at UNM.
CAP staff provided training to the staff and faculty of Southwestern Indian Polytechnic Institute at their annual Colloquium. There were 75 staff and faculty at this event. The topics covered were vocational rehabilitation and higher education, and Section 504 of the Rehabilitation Act.
Staff provided training on CAP and employment rights to clients of the quarterly job club at the Belen office of DVR (in central New Mexico); the club is sponsored by Desert Bloom Rehabilitation. There are 8 to 10 participants each quarter.
For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.
|1. Agency Staff Interviewed or Featured on Radio and TV||3|
|2. Articles about CAP Featured in Newspaper/Magazine/Journals||0|
|3. PSAs/Videos Aired about the CAP Agency||0|
|4. Publications/Booklets/Brochures Disseminated by the Agency||620|
|5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.||14|
|6. Other (specify below)|
Describe the various sources and information disseminated about your agency by an external source.
An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.
|1. Individuals who are still being served as of October 1 (carryover from prior year)||10|
|2. Additional individuals who were served during the year||17|
|3. Total individuals served (Lines A1+A2)||27|
|4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)||0|
|5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)||6|
Multiple responses permitted.
|1. Individual requests information||1|
|2. Communication problems between individual and VR counselor||9|
|3. Conflict about VR services to be provided||13|
|4. Related to VR application/eligibility process||0|
|5. Related to assignment to order of selection priority category||0|
|6. Related to IPE development/implementation||7|
|7. Related to independent living services||0|
|8. Other Rehabilitation Act-related problems||1|
|9. Non-Rehabilitation Act related||1|
|10. Related to Title I of the ADA||0|
(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)
|1. Short Term Technical Assistance||3|
|4. Mediation and other methods of Alternative Dispute Resolution||2|
|5. Administrative / Informal Review||6|
|6. Formal appeal / Fair Hearing||3|
|7. Legal remedy / Litigation||1|
(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)
|1. All issues resolved in individual's favor||12|
|2. Some issues resolved in individual's favor (when there are multiple issues)||5|
|3. CAP determines VR agency position/decision was appropriate for the individual||1|
|4. Individual's case lacks legal merit; (inappropriate for CAP intervention)||0|
|5. Individual chose alternative representation||1|
|6. Individual withdrew complaint||3|
|7. Issue not resolved in clients favor||1|
|8. CAP services not needed due to individual's death, relocation, etc.||0|
|9. Individual not responsive/cooperative with CAP||0|
|10. CAP unable to take case due to lack of resources||0|
|11. Conflict of interest||0|
|12. Other (Please explain below)|
(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)
|1. Controlling law/policy explained to individual||3|
|2. Application for services completed||4|
|3. Eligibility determination expedited||0|
|4. Individual participated in evaluation||0|
|5. IPE developed/implemented/Services Provided||4|
|6. Communication re-established between individual and other party||5|
|7. Individual assigned to new counselor/office||4|
|8. Alternative resources identified for individual||0|
|9. ADA/504/EEO/OCR complaint made||0|
|10. Other (Please explain below)|
Multiple responses not permitted.
|1. Up to 18||1|
|2. 19 - 24||1|
|3. 25 - 40||6|
|4. 41 - 64||17|
|5. 65 and over||2|
|6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)||27|
Multiple responses not permitted.
|3. Total (Lines B1+B2. Total must equal Part II, Line A3.)||27|
|1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)||8|
|2. American Indian or Alaskan Native||2|
|4. Black or African American||1|
|5. Native Hawaiian or Other Pacific Islander||0|
|7. Two or more races||0|
|8. Race/ethnicity unknown||0|
Multiple responses not permitted.
|1. Acquired Brain Injury||5|
|4. Amputations or Absence of Extremities||0|
|5. Arthritis or Rheumatism||0|
|6. Anxiety Disorder||0|
|7. Autism Spectrum Disorder||0|
|8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)||0|
|9. Blindness (Both Eyes)||1|
|10. Other Visual Impairments (Not Blind)||2|
|12. Cerebral Palsy||0|
|14. Hard of Hearing/Hearing Impaired (Not Deaf)||1|
|17. Digestive Disorders||0|
|19. Heart & Other Circulatory Conditions||0|
|20. Intellectual Disability||0|
|21. Mental Illness||7|
|22. Multiple Sclerosis||0|
|23. Muscular Dystrophy||0|
|24. Muscular/Skeletal Impairment||0|
|25. Neurological Disorders/Impairment||2|
|26. Orthopedic Impairments||1|
|27. Personality Disorders||0|
|28. Respiratory Disorders/Impairment||1|
|29. Skin Conditions||0|
|30. Specific Learning Disabilities (SLD)||0|
|31. Speech Impairments||0|
|32. Spina Bifida||0|
|33. Substance Abuse (Alcohol or Drugs)||1|
|34. Other Disability||2|
|35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)||27|
Multiple responses permitted.
|1. Applicant of VR||23|
|2. Individual eligible for VR services currently on a wait list||0|
|3. Individual eligible for VR services not currently on a wait list||3|
|4. Applicant or individual eligible for Independent Living||1|
|5. Transition student/High school student||0|
|6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act||0|
|1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.||0|
|2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.|
|1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.|
|a. Number of cases requiring litigation involving individual representation filed during fiscal year.||4|
|b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).||0|
|c. Number of cases resolved through litigation during fiscal year.||3|
|2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.|
|1. Agency Type (select only one option)||External-Protection and Advocacy agency|
|2. Name of designate agency||Disability Rights New Mexico|
|3. Is the designated agency contracting CAP services?||No|
|4. If yes, name of contracting agency:||N/A|
Provide a description of all CAP positions (see instructions)
Advocate positions 0.91 FTE
Attorney positions 0.32 FTE
Support staff 0.27 FTE
Supervisory staff 0.27 FTE
TOTAL CAP staff 1.77 FTE
Provide some examples of some interesting cases during the past fiscal year.
Client is a 69 year old man who is deaf. He resides in Santa Fe and is homeless. Client’s primary language is ASL. He understands a few words in English but does not read or write fluently. Communication is difficult. He has a VP app. on his iPad but is not able to use it unless he is near a Wi—Fi signal. Because he does not have stable housing, internet is not easily accessed. He has provided his email address, but he does not usually understand what is sent to him. Phone is the best way to contact him.
Client came to DRNM because DVR refused to authorize necessary dental treatment despite sending him for three different evaluations and for x—rays. Client explained to DRNM that he was in chronic pain. He had several teeth missing but also 8 broken teeth. His teeth were severely decayed. He wanted his teeth pulled and for DVR to pay for dentures. Client’s counselor felt he did not need teeth to find work. DRNM believes that the client needs to be healthy in order to work. CAP wrote to the dentists who had previously evaluated client. CAP requested that they write letters of support and provide dental plans. Both dentists provided supporting letters and treatment plans. CAP and client met with his counselor and later with the program manager for a Supervisory Review to advocate for client’s need for dental treatment. The Supervisory Review decision took 2 ½ months instead of 10 days, but DVR ultimately agreed to pay for extractions and a top denture. The dental work was written into client’s plan and all of the appointments were arranged by DVR. Client agreed to the dental work and pre—arranged appointment times. DVR hired interpreters for all appointments. It was explained that it was important for him to keep the appointments and that if he needed to reschedule, that he let them know as soon as possible, as DVR was still responsible for interpreter fees. He was informed that he would be responsible for late fees or no—show fees.
Client has an updated IPE that includes dental services, job development and case management through a local service provider, an eye exam, and new lenses. having achieved the goal in our service agreement with the client, the CAP case has been closed and it is now up to the client to follow through with his dental plan.
Client is a 56 year old woman who lives in Albuquerque. Client is a participant of the NM Commission for the Blind. Client contacted DRNM in June 2015, because she was having trouble working with her Vocational Rehabilitation Counselor (VRC) at the Commission. Client reports that her VRC accused her of lying about her disability even though she is legally blind and on SSI and also refused to help with funding to fix her laptop. Due to the accusation about lying about her disability the client and the VRC were delayed in developing an IPE. Client requested assistance from DRNM to change counselors and to advocate for the computer repair. DRNM followed up with the VRC to get an update on the computer repair. The VRC said if the accidental damage insurance covered the repair, there would not be an issue. Less than a week later, the Commission for the Blind let us know that the laptop would be repaired under warranty. DRNM also made a request for a counselor change through the Executive Director of NMCB. Two weeks after our request was made, client was assigned a different VRC. Our client has met with the new counselor and discussed her needs for school and associated services. They have developed the IPE with all of the requested services. Client is very happy with her new VRC. All issues have been resolved.
Client is a 39 year old man with multiple mental health diagnoses. He came to DRNM/CAP because his DVR counselor and supervising counselor denied his informed choice of an employment goal of nursing. DVR also denied client’s request to attend Brookline College. He was told that he had transferable skills and had to use his previous degree in education. DRNM advocated at a supervisory review meeting and two additional meetings with client and the Program Manager. During these meetings, we explained that client had a right to informed choice. We provided information about the BSN program and explained that it is an accelerated program. He’ll earn a BSN by next December (2015) and Brookline will pay for his Master’s degree. Client and CAP explained the reasons why he felt nursing was an appropriate field for him and how education was not a viable option. He also told DVR that he feels he is exactly the type of person DVR is supposed to support. He is a category 1— MSD, and feels he can be rehabilitated with DVR’s help to be a productive member of society and to become gainfully employed. He is excited, highly motivated and has been successful in school, as well as being highly praised by instructors. The supervisor requested some additional documentation and after reviewing it, approved client’s request to attend Brookline. During one of these meetings, the client also requested rental assistance as he is going to school full time and his SSDI has not come in yet. The supervisor approved three months of rental assistance, Dec—Feb. If client’s SSDI has not come in by February, the supervisor agreed to consider additional assistance. When DRNM followed up with client a couple of weeks later, he said he recently learned that he will need to take an online class next semester. He discussed it with his VRC and funding for a computer was added to his plan. Client has a current IPE that was developed with his input and includes all of the services he requested. All issues were resolved in client’s favor.
Client is a 40 year old woman with severe anxiety. She is a DVR client and contacted DRNM/CAP for assistance with obtaining services that had been denied. Client reported that she became eligible for services in July 2014 but an IPE had not been developed for her until May 2015. Client also wanted assistance with physician prescribed massage therapy, a gym membership, and sessions with a personal trainer to address her weight, blood pressure, and wrist and shoulder pain due to an impingement syndrome. The client reported that because her primary disability is anxiety, her VRC and program manager refused to acknowledge her physical limitations or the affect that massage therapy and a gym membership could have on her stress and anxiety levels. DVR refused to even acknowledge the recommendations and justification provided by the physician. The client requested a transfer to another DVR office since she was not happy with the current office. The client was transferred to another office and assigned a new counselor.CAP accompanied the client to the meeting and met her new VRC. During this meeting, the new VRC reviewed the medical documentation and amended client’s IPE to include 8 massages, a gym membership, and 8 sessions with a personal trainer. Because DVR was at the end of their fiscal year, we were informed that authorizations could not go out until after July 1. However, the VRC would send out the authorizations for the client’s tuition and books (which were already in her IPE but had not yet been authorized). We discussed the possibility of an ergonomic assessment. The VRC said she could schedule one if the client felt it would be helpful. We also got DVR to include internet assistance. All issues have been resolved in the client’s favor.
Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.
|Name of Designated Agency Official||James Jackson|
|Title of Designated Agency Official||Executive Director|