RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameMississippi Society for Disabilities
AddressP.O. Box 4958
Address Line 2
CityJackson MS 39216
Zip Code39296
Website Address
TTY 601-362-2585
Toll-free Phone800-962-2400
Toll-free TTY800-962-2400

Operating Agency (if different from Designated Agency)

NameMississippi Society for Disabilities
AddressP.O. Box 4958
Address Line 2
CityJackson MS 39216
Zip Code39296
Website Address
Toll-free Phone800-962-2400
Toll-free TTY800-962-2400

Additional Information

Name of CAP Director/CoordinatorJohn McGinn
Person to contact regarding reportJohn McGinn
Contact Person Phone601-362-2585

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program271
2. Information regarding independent living programs61
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA0
5. Other information provided0
6. Information regarding CAP8
7. Total I&R services provided (Lines A1 through A6)340

B. Training Activities

Topics talked about was CAP at all events covered. To educate and go over what all CAP does in Mississippi. CAP attended state monthly and quarterly meetings. CAP also went to some schools, hospitals and other places when asked to come and speak.

1. Number of training sessions presented to community groups and public agencies.23
2. Number of individuals who attended these training sessions.647
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

CAP goes throughout the state with other non—profits and state agencies to help educate people about what they do. CAP then is able to talk or discuss what CAP does for clients of Mississippi. CAP service on a wide arrangement of panels to assist clients from transportation to finding a job or becoming more independent in Mississippi. CAP was the director for the World Series of Wheelchair Softball on the coast of Mississippi. There were 12 teams in the tournament and one all the way from Japan. CAP also directed the Rock N’ Roll wheelchair tennis tournament. That helps open doors to a wide arrange of potential clients.

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV0
2. Articles about CAP Featured in Newspaper/Magazine/Journals0
3. PSAs/Videos Aired about the CAP Agency0
4. Publications/Booklets/Brochures Disseminated by the Agency3945
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.12
6. Other (specify below)

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

CAP goes though Mississippi Society for Disabilities a non—profit that does speech therapy, special needs and even was able to assist with 2 parks becoming ADA compliant.

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)2
2. Additional individuals who were served during the year21
3. Total individuals served (Lines A1+A2)23
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)0
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)2

B. Problem areas

Multiple responses permitted.

1. Individual requests information23
2. Communication problems between individual and VR counselor17
3. Conflict about VR services to be provided9
4. Related to VR application/eligibility process3
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services3
8. Other Rehabilitation Act-related problems6
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA1

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance4
2. Investigation/Monitoring2
3. Negotiation23
4. Mediation and other methods of Alternative Dispute Resolution5
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total34

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor8
2. Some issues resolved in individual's favor (when there are multiple issues)15
3. CAP determines VR agency position/decision was appropriate for the individual0
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual withdrew complaint0
7. Issue not resolved in clients favor0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP0
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

1. Controlling law/policy explained to individual0
2. Application for services completed15
3. Eligibility determination expedited2
4. Individual participated in evaluation5
5. IPE developed/implemented/Services Provided1
6. Communication re-established between individual and other party0
7. Individual assigned to new counselor/office6
8. Alternative resources identified for individual0
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 180
2. 19 - 241
3. 25 - 407
4. 41 - 6414
5. 65 and over1
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)23

B. Gender

Multiple responses not permitted.

1. Females19
2. Males4
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)23

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)2
2. American Indian or Alaskan Native0
3. Asian1
4. Black or African American8
5. Native Hawaiian or Other Pacific Islander0
6. White12
7. Two or more races0
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury1
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism3
6. Anxiety Disorder0
7. Autism Spectrum Disorder0
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)0
10. Other Visual Impairments (Not Blind)2
11. Cancer1
12. Cerebral Palsy0
13. Deafness0
14. Hard of Hearing/Hearing Impaired (Not Deaf)0
15. Deaf-Blind0
16. Diabetes1
17. Digestive Disorders0
18. Epilepsy0
19. Heart & Other Circulatory Conditions1
20. Intellectual Disability0
21. Mental Illness2
22. Multiple Sclerosis0
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment1
25. Neurological Disorders/Impairment5
26. Orthopedic Impairments2
27. Personality Disorders0
28. Respiratory Disorders/Impairment0
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)0
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)0
34. Other Disability4
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)23

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR23
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list23
4. Applicant or individual eligible for Independent Living0
5. Transition student/High school student0
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act0

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.0
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.0
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).2
c. Number of cases resolved through litigation during fiscal year.0
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-other nonprofit agency
2. Name of designate agencyMississippi Society for Disabilities
3. Is the designated agency contracting CAP services?Yes
4. If yes, name of contracting agency:John McGinn

B. Staff Employed

Provide a description of all CAP positions (see instructions)

Mississippi Client Assistance Program Director

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

Miss Hollingsworth needs a higher level education for the career path she wants. MDRS tells her they will not pay for a higher education because she can do the career she wants with the education she has been given.

Miss Hollingsworth contacted CAP and explained her situation. CAP got a verbal release and mailed one out that same day. Miss Hollingsworth would like a job in administration at the college level. In order to obtain that level of work Miss. Hollingsworth told CAP she would need her doctorial & specialist degree. Miss Hollingsworth has already looked up everything and William Carey College has both programs and she will be able to finish in two (2) years.

CAP was on the phone for many days trying to see about the career path Miss Hollingsworth wanted and if indeed you needed the level of education she told CAP. Miss Hollingsworth was telling the truth about the job she wanted. MDRS was asking CAP if she would be interested in another job at William Carey College so she would be eligible to attend school free. CAP explained to MDRS that she didn’t want to go that pathway and has the right to choose her on IPE and receive a higher education.

Miss Hollingsworth can’t wear soft contacts because of her Keratocouns. Therefore, if Miss Hollingsworth wore her contacts she wouldn’t be eligible for MDRS services because of her vision. Mr. Upshaw (Miss Hollingsworth’s counselor) also told CAP that Miss Hollingsworth has really bad allergies and dry eyes so she can’t wear hard contact certain times of the year. Mr. Upshaw told CAP that right now Miss Hollingsworth is seeing her doctor about length of time she can wear hard contacts trying to improve the duration to benefit Miss Hollingsworth.

Bryce Upshaw told CAP that with hard contacts Miss Hollingsworth has 20/20 in one eye and 20/30 in other. Miss Hollingsworth told CAP she isn’t anywhere close to those numbers. Plus she also can’t wear contacts but about 20 minutes at a time.

Miss Hollingsworth emailed CAP her files and CAP went up to MDRS main office and spoke with Dorothy Young Executive Director for VRB. After much discussion Dorothy Young agreed with Miss Hollingsworth and CAP about assisting with higher education.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialMississippi Society for Disabilities
Title of Designated Agency OfficialLisa Crumpler
Date Signed12/11/2015