RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameMichigan Protection & Advocacy Service Inc.
Address4095 Legacy Parkway
Address Line 2Suite 500
Zip Code48911
Website Address
Phone(517) 487-1755
TTY (517) 487-1755
Toll-free Phone(800) 288-5923
Toll-free TTY(800) 288-5923
Fax(517) 487-0827

Operating Agency (if different from Designated Agency)

Address Line 2
Zip Code
E-mail Address
Website Address
Toll-free Phone
Toll-free TTY

Additional Information

Name of CAP Director/CoordinatorBrian Sabourin
Person to contact regarding reportBrian Sabourin
Contact Person Phone(517) 487-1755

Part I. Non-case Services

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the vocational rehabilitation (VR) program111
2. Information regarding independent living programs2
3. Information regarding American Indian VR Service projects0
4. Information regarding Title I of the ADA2
5. Other information provided57
6. Information regarding CAP52
7. Total I&R services provided (Lines A1 through A6)224

B. Training Activities

Training 1 (a) Social Security benefits (b) To assist in their understanding of Social Security benefits and how to better plan for employment though using work incentives. (c) To both professional’s of social service agencies and social security beneficiaries.

Training 2 (a) Michigan Protection and Advocacy Service and the Client Assistance Program. (b) To assist staff of Michigan Rehabilitation Services have a better understanding of the work of MPAS and the relationship between vocational rehabilitation and the Client Assistance Program. (c) New staff members of Michigan Rehabilitation Services.

1. Number of training sessions presented to community groups and public agencies.2
2. Number of individuals who attended these training sessions.35
3. Describe training presented by the staff. Include the following information:
  1. topics covered
  2. purpose of the training
  3. description of the attendees

C. Agency Outreach

Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.

Ms. Elham Jahshan CAP Advocate, who is proficient in English, Arabic, and Hebrew, is a member of the Bureau of Services for Blind Persons Diversity Committee. Ms. Jahshan continues to serve as a member of the committee to consult with bureau staff members on how to better engage their Arab American customers.

D. Information Disseminated To The Public By Your Agency

For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.

1. Agency Staff Interviewed or Featured on Radio and TV1
2. Articles about CAP Featured in Newspaper/Magazine/Journals4
3. PSAs/Videos Aired about the CAP Agency0
4. Publications/Booklets/Brochures Disseminated by the Agency11104
5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.0
6. Other (specify below)

E. Information Disseminated About Your Agency By External Media Coverage

Describe the various sources and information disseminated about your agency by an external source.

Elmer Cerano, MPAS Executive Director, appeared on CW50’s Street Beat to discuss unfair employment issues facing people with disabilities and the use of restraint and seclusion in schools. Newspaper/Magazine/Journal articles prepared by staff:

"Give Michigan’s disabled a chance to work" Published in the Detroit News "htttp:// disabled—workers—chance/18553557/11/06/2014

"Below Minimum Wage Debate Brewing" Published on Interlochen Public Radio—minimum—wage—debate—brewing 5/20/2015

"Gov. Snyder Issues Executive Directive Focusing on Employment for People with Disabilities" Published on MPAS website—snyder—issues—executive—directive—focusing—employment—people—disabilities 10/28/2014

"Elmer L. Cerano, MPAS Executive Director, Speaks to Karen Carter From CW50 on Two Big Issues Facing the Disability Community" Published on MPAS website—l—cerano—mpas—executive—director—speaks—karen—carter—cw50—two—big—issues—facing

Part II. Individual Case Services

A. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.

1. Individuals who are still being served as of October 1 (carryover from prior year)25
2. Additional individuals who were served during the year97
3. Total individuals served (Lines A1+A2)122
4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)10
5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)51

B. Problem areas

Multiple responses permitted.

1. Individual requests information2
2. Communication problems between individual and VR counselor52
3. Conflict about VR services to be provided50
4. Related to VR application/eligibility process21
5. Related to assignment to order of selection priority category0
6. Related to IPE development/implementation
  1. Selection of vendors for provision of VR services
  2. Selection of training, post-secondary education
  3. Selection of employment outcome
  4. Transition services
7. Related to independent living services0
8. Other Rehabilitation Act-related problems3
9. Non-Rehabilitation Act related
  1. TANF
  3. Housing
  4. Other:
10. Related to Title I of the ADA0

C. Intervention Strategies for closed cases

(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)

1. Short Term Technical Assistance8
2. Investigation/Monitoring36
3. Negotiation35
4. Mediation and other methods of Alternative Dispute Resolution1
5. Administrative / Informal Review0
6. Formal appeal / Fair Hearing0
7. Legal remedy / Litigation0
8. Total80

D. Reasons for closing individuals' case files

(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)

1. All issues resolved in individual's favor43
2. Some issues resolved in individual's favor (when there are multiple issues)3
3. CAP determines VR agency position/decision was appropriate for the individual17
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual withdrew complaint4
7. Issue not resolved in clients favor4
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual not responsive/cooperative with CAP9
10. CAP unable to take case due to lack of resources0
11. Conflict of interest0
12. Other (Please explain below)

E. Results achieved for individuals

(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)

*Client continued working with job developer.

*Policy implemented to resolve issue in not being able to obtain an ASL interpreter.

1. Controlling law/policy explained to individual27
2. Application for services completed2
3. Eligibility determination expedited3
4. Individual participated in evaluation2
5. IPE developed/implemented/Services Provided14
6. Communication re-established between individual and other party19
7. Individual assigned to new counselor/office9
8. Alternative resources identified for individual2
9. ADA/504/EEO/OCR complaint made0
10. Other (Please explain below)

Part III. Program Data

A. Age

Multiple responses not permitted.

1. Up to 182
2. 19 - 2414
3. 25 - 4026
4. 41 - 6474
5. 65 and over6
6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)122

B. Gender

Multiple responses not permitted.

1. Females61
2. Males61
3. Total (Lines B1+B2. Total must equal Part II, Line A3.)122

C. Race/ethnicity of Individuals Served

1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)0
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American49
5. Native Hawaiian or Other Pacific Islander0
6. White64
7. Two or more races1
8. Race/ethnicity unknown8

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Acquired Brain Injury1
4. Amputations or Absence of Extremities0
5. Arthritis or Rheumatism0
6. Anxiety Disorder1
7. Autism Spectrum Disorder4
8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)0
9. Blindness (Both Eyes)8
10. Other Visual Impairments (Not Blind)7
11. Cancer1
12. Cerebral Palsy2
13. Deafness6
14. Hard of Hearing/Hearing Impaired (Not Deaf)3
15. Deaf-Blind0
16. Diabetes1
17. Digestive Disorders0
18. Epilepsy1
19. Heart & Other Circulatory Conditions2
20. Intellectual Disability11
21. Mental Illness44
22. Multiple Sclerosis1
23. Muscular Dystrophy0
24. Muscular/Skeletal Impairment0
25. Neurological Disorders/Impairment3
26. Orthopedic Impairments14
27. Personality Disorders0
28. Respiratory Disorders/Impairment1
29. Skin Conditions0
30. Specific Learning Disabilities (SLD)7
31. Speech Impairments0
32. Spina Bifida0
33. Substance Abuse (Alcohol or Drugs)2
34. Other Disability0
35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)122

E. Types of Individual Served

Multiple responses permitted.

1. Applicant of VR16
2. Individual eligible for VR services currently on a wait list0
3. Individual eligible for VR services not currently on a wait list100
4. Applicant or individual eligible for Independent Living2
5. Transition student/High school student4
6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act0

Part IV. Systemic Activities and Litigation

A. Non-Litigation Systemic Activities

MPAS provided public comments regarding the promulgation of the Michigan Rehabilitation Services Administrative Rules. Many of the suggestions MPAS provided were taken into consideration and appropriate changes in the rules were made.

1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.1
2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.

B. Litigation

MPAS attorneys’ filed litigation on a client’s behalf regarding tuition cost that were wrongfully withheld by Michigan Rehabilitation Services (MRS). Decision was to reimburse for tuition and exclude client contribution for any future tuition assistance.

1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.
a. Number of cases requiring litigation involving individual representation filed during fiscal year.2
b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).2
c. Number of cases resolved through litigation during fiscal year.1
2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.

Part V. Agency Information

A. Designated Agency

1. Agency Type (select only one option) External-Protection and Advocacy agency
2. Name of designate agencyMichigan Protection and Advocacy Service, Inc.
3. Is the designated agency contracting CAP services?No
4. If yes, name of contracting agency:n/a

B. Staff Employed

Provide a description of all CAP positions (see instructions)

Support Staff 20.4% 0.8 Advocate 48.6% 1.8 Attorney 8.1% 0.3 Director 20.3% 0.8 Executive 2.6% 0.1

Part VI. Case Examples

Provide some examples of some interesting cases during the past fiscal year.

Client contacted the CAP to investigate why Michigan Rehabilitation Services (MRS) would not purchase a new wheelchair lift for her van. Client was told by MRS that since they purchased a wheelchair and lift for her 13 years ago, policy stated they could not purchase another lift, even though parts were no longer available to repair the old lift. As part of the investigation the advocate made several contacts with the clients MRS counselor to discuss the clients concerns. As a result MRS agreed to contribute $1921.00 towards the new lift. Whereas the client is working full time, she was able to financial participate toward the purchase of the lift and work out a payment plan with the manufacturing company that provided the lift.

Client asked for CAP assistance to investigate why the Bureau of Services for Blind Persons (BSBP) would not allow her to re—take the Business Enterprise test in large print. Client explained that she had previously taken the Business Enterprise without any accommodations and needed to take the test again with an accommodation for the test to be provided to in large print. BSBP agreed to allow the client to re—take the test.

Client contacted the CAP to investigate why MRS would not provide clothing for job interviews, gas money and new tires for her car. Client had requested new interview clothing due to weight lose. Client also requested money to purchase gas and new tires for her car to continue her job search. As part of the investigation, CAP advocate scheduled and attended a meeting with client and the MRS counselor to discuss the client’s requests. At the conclusion of the meeting it was agreed to that MRS would provide gas money and authorize $200.00 for interview clothing and shoes. MRS also requested that the client provide three different estimates for tires so they could then purchase four new tires.


Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.

Name of Designated Agency OfficialElmer L. Cerano
Title of Designated Agency OfficialExcutive Director
Date Signed12/10/2015