|Name||Indiana Protection and Advocacy Services|
|Address||4701 N. Keystone Ave.|
|Address Line 2||Suite 222|
|Name||Indiana Protection and Advocacy Services|
|Address||4701 N. Keystone Ave.|
|Address Line 2||Suite 222|
|Name of CAP Director/Coordinator||Catharine M.Wingard|
|Person to contact regarding report||Catharine M.Wingard|
|Contact Person Phone||812-343-4765|
Multiple responses are not permitted.
|1. Information regarding the vocational rehabilitation (VR) program||59|
|2. Information regarding independent living programs||0|
|3. Information regarding American Indian VR Service projects||0|
|4. Information regarding Title I of the ADA||0|
|5. Other information provided||30|
|6. Information regarding CAP||0|
|7. Total I&R services provided (Lines A1 through A6)||89|
|1. Number of training sessions presented to community groups and public agencies.||3|
|2. Number of individuals who attended these training sessions.||182|
|3. Describe training presented by the staff. Include the following information:|
Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.
Indiana Protection and Advocacy Services reached an audience of more than 9500 individuals through outreach efforts across the state. Twenty—nine events were attended by advocates, many of which were held in smaller rural communities. Other unserved/underserved populations included in these outreach activities included individuals residing in state operated facilities, veterans, rural school cooperatives, employees at facility—based work settings, long term care facility residents, and large state conferences attended by individuals from multiple minority communities.
For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.
|1. Agency Staff Interviewed or Featured on Radio and TV||2|
|2. Articles about CAP Featured in Newspaper/Magazine/Journals||0|
|3. PSAs/Videos Aired about the CAP Agency||0|
|4. Publications/Booklets/Brochures Disseminated by the Agency||10592|
|5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.||12|
|6. Other (specify below)|
Describe the various sources and information disseminated about your agency by an external source.
External media coverage: Sources and information provided as follows:
Information about Indiana Protection and Advocacy Services (IPAS) was disseminated in a variety of ways this year with the assistance of the newly—formed Communications and Outreach Director and Communications Specialist positions. An IPAS staff attorney was featured in a press release as the recipient of the "Up & Coming Lawyer Award" press release. In June, an Amtrak press release was issued about IPAS surveys of Indiana train stations. Another press release included information about the IPAS Executive Director and Communication Director being on The Arc of Indiana Podcast. In October IPAS announced activities related to the agency’s Election Day monitoring via a press release newsletter. A new publication called "IPAS UPDATE" was forwarded to multiple entities throughout the year with information about IPAS’ new website and new goals for the year. Additional information was disseminated as follows: — IPAS UPDATE asking for help with 2016 Goals and Objectives Survey and Department of Justice (DOJ) press release that featured IPAS —Arc of Indiana newsletter welcomed new Communications Department staff — IPAS Executive Director interviewed by WFYI/Indiana Public Media regarding DOJ Letter of findings. DOJ Letter of Findings press release ran by WFYI.org / WBAA.org / WBOI.org / Mass Transit Infrastructure News / WFIU / WTIU (Indiana Public Media.org) —IPAS Executive Director and Communication Director were interviewed by Michelle Fischer on A View from My Window podcast. — IPAS Staff Attorney interviewed for an Assistive Technology article in the August issue of Indy’s Child. — Indianapolis Star newspaper reporter interviewed IPAS Executive Director and Director of Legal Services for an upcoming article. — IPAS was consulted for a story regarding post—partum depression in African American women for the Indianapolis Recorder. —Easter Seals Crossroads sent out on its e—blog with Michelle Fischer, host of A View From My Window podcast and wrote on her blog about IPAS.
An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.
|1. Individuals who are still being served as of October 1 (carryover from prior year)||4|
|2. Additional individuals who were served during the year||19|
|3. Total individuals served (Lines A1+A2)||23|
|4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)||1|
|5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)||8|
Multiple responses permitted.
|1. Individual requests information||0|
|2. Communication problems between individual and VR counselor||12|
|3. Conflict about VR services to be provided||0|
|4. Related to VR application/eligibility process||6|
|5. Related to assignment to order of selection priority category||0|
|6. Related to IPE development/implementation||5|
|7. Related to independent living services||0|
|8. Other Rehabilitation Act-related problems||1|
|9. Non-Rehabilitation Act related||0|
|10. Related to Title I of the ADA||0|
(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)
|1. Short Term Technical Assistance||8|
|4. Mediation and other methods of Alternative Dispute Resolution||1|
|5. Administrative / Informal Review||0|
|6. Formal appeal / Fair Hearing||2|
|7. Legal remedy / Litigation||6|
(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)
|1. All issues resolved in individual's favor||8|
|2. Some issues resolved in individual's favor (when there are multiple issues)||2|
|3. CAP determines VR agency position/decision was appropriate for the individual||1|
|4. Individual's case lacks legal merit; (inappropriate for CAP intervention)||1|
|5. Individual chose alternative representation||0|
|6. Individual withdrew complaint||0|
|7. Issue not resolved in clients favor||0|
|8. CAP services not needed due to individual's death, relocation, etc.||2|
|9. Individual not responsive/cooperative with CAP||1|
|10. CAP unable to take case due to lack of resources||0|
|11. Conflict of interest||0|
|12. Other (Please explain below)|
(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)
|1. Controlling law/policy explained to individual||2|
|2. Application for services completed||3|
|3. Eligibility determination expedited||0|
|4. Individual participated in evaluation||0|
|5. IPE developed/implemented/Services Provided||3|
|6. Communication re-established between individual and other party||5|
|7. Individual assigned to new counselor/office||1|
|8. Alternative resources identified for individual||0|
|9. ADA/504/EEO/OCR complaint made||1|
|10. Other (Please explain below)|
Multiple responses not permitted.
|1. Up to 18||1|
|2. 19 - 24||0|
|3. 25 - 40||6|
|4. 41 - 64||9|
|5. 65 and over||7|
|6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)||23|
Multiple responses not permitted.
|3. Total (Lines B1+B2. Total must equal Part II, Line A3.)||23|
|1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)||1|
|2. American Indian or Alaskan Native||0|
|4. Black or African American||3|
|5. Native Hawaiian or Other Pacific Islander||0|
|7. Two or more races||0|
|8. Race/ethnicity unknown||0|
Multiple responses not permitted.
|1. Acquired Brain Injury||1|
|4. Amputations or Absence of Extremities||0|
|5. Arthritis or Rheumatism||0|
|6. Anxiety Disorder||0|
|7. Autism Spectrum Disorder||1|
|8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)||0|
|9. Blindness (Both Eyes)||0|
|10. Other Visual Impairments (Not Blind)||0|
|12. Cerebral Palsy||0|
|14. Hard of Hearing/Hearing Impaired (Not Deaf)||4|
|17. Digestive Disorders||1|
|19. Heart & Other Circulatory Conditions||0|
|20. Intellectual Disability||1|
|21. Mental Illness||6|
|22. Multiple Sclerosis||0|
|23. Muscular Dystrophy||0|
|24. Muscular/Skeletal Impairment||0|
|25. Neurological Disorders/Impairment||2|
|26. Orthopedic Impairments||3|
|27. Personality Disorders||0|
|28. Respiratory Disorders/Impairment||1|
|29. Skin Conditions||0|
|30. Specific Learning Disabilities (SLD)||0|
|31. Speech Impairments||0|
|32. Spina Bifida||0|
|33. Substance Abuse (Alcohol or Drugs)||0|
|34. Other Disability||0|
|35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)||23|
Multiple responses permitted.
|1. Applicant of VR||7|
|2. Individual eligible for VR services currently on a wait list||0|
|3. Individual eligible for VR services not currently on a wait list||13|
|4. Applicant or individual eligible for Independent Living||0|
|5. Transition student/High school student||1|
|6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act||2|
|1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.||1|
|2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.|
|1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.|
|a. Number of cases requiring litigation involving individual representation filed during fiscal year.||3|
|b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).||0|
|c. Number of cases resolved through litigation during fiscal year.||0|
|2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.|
|1. Agency Type (select only one option)||External-Protection and Advocacy agency|
|2. Name of designate agency||Indiana Protection and Advocacy Services|
|3. Is the designated agency contracting CAP services?||No|
|4. If yes, name of contracting agency:||N/A|
Provide a description of all CAP positions (see instructions)
1.) CAP Lead Staff Attorney: —Direct all case management within the Employment team to include the Client Assistance Program. —Represent clients with disabilities who have experienced civil rights violations through administrative and litigation processes —Provide legal direction to advocates. —Design and perform community training to educate community members regarding legal rights and obligations.
2.) CAP Program Coordinator: — Ensure timely federal grant reporting. —Serve as an advisory representative on the Indiana Commission on Rehabilitation Services. —Remain current with all issues impacting CAP. — —Ensure CAP program guidelines are followed. —Assist with report assignments. —Participate in weekly case review committee meetings. — Coordinate with the other program area staff attorneys to develop a yearly strategic plan for the area including: proposed individual advocacy cases and case selection criteria, systemic projects or potential litigation issues, and policy initiatives for presentation to the Executive Director and Legal Director.
3.) CAP Advocate II —Team Leader: Specific duties of this regionally positioned Advocate is to work with individuals with disabilities to redress individual disability rights concerns and promote system change to protect and promote the rights of individuals with disabilities. Essential Duties and Responsibilities: — Serve as a subject—matter expert to the IPAS Employment Team. ——— Provide technical assistance to other team members on advocacy tactics relating to employment. — Perform individual case advocacy as directed by staff attorney. — Assist or manages systemic projects as assigned. — Perform in public speaking for education and training purposes. — Monitor facilities as assigned. — Serve as an advisory member on the Indiana Council on Independent Living as a representative of CAP. — Assist or manages reports from the subject matter group as assigned. — Coordinate with the assigned areas attorney(s) as necessary for advocacy.
4.) CAP Advocate III: Specific duties of this regionally positioned Advocate is to work with individuals with disabilities to redress individual disability rights concerns and promote system change to protect and promote the rights of individuals with disabilities. Essential Duties/Responsibilities: —Investigate alleged civil rights violations against persons with disabilities, in reference issues related to their disabilities —Implement advocacy plans to alleviate rights violations involving persons with disabilities. —Provide information and referral services regarding regional resources. —Serve as an advisory member on the Indiana Brain Injury Association Leadership Board. —Conduct agency outreach activities specifically regarding disability rights.
During the 2015 federal fiscal year, Indiana Protection and Advocacy Services (IPAS) employed 29 staff members. IPAS administers eight federally—funded advocacy programs: Client Assistance Program (CAP), Protection & Advocacy: Assistive Technology (PAAT), Protection & Advocacy for Beneficiaries of Social Security (PABSS), Protection & Advocacy: Developmental Disabilities (PADD), Protection & Advocacy for Individuals with Mental Illness (PAIMI), Protection & Advocacy of Individual Rights (PAIR), Protection & Advocacy: Traumatic Brain Injury (PATBI), Protection & Advocacy: Voting Access (PAVA).
The CAP program staff is comprised of the IPAS Employment Team to include the CAP program coordinator, one attorney and two advocates. These staff members also work under the other seven programs as needed. The time reporting system utilized by IPAS requires staff to closely track and report their work activities under each program. Bi—weekly, each staff member accounts for the amount of time worked in each program. This accounting is used to determine the portion of each staff member’s salary and benefits paid by each of the federal programs for that bi—weekly period. This cost allocation approach ensures that each funding source supports only those activities and expenses which are authorized under that source’s legislation and regulations. The number and type of positions are listed here and the “person—years” are summarized below. 1 Executive Director 1 Chief Operating & Information Officer 1 Chief Financial Officer 1 Legal Services Director 1 Director of Communication & Outreach 1 Managing Attorney 4 Staff Attorneys 2 Advocate Supervisors 2 Intake Advocates 10 Advocacy Specialists 1 Communications Specialist 1 Technology Clerk 1 Administrative Assistant 2 Accountants Type of Position FTE % of year filled Person—years Professional Full—time 27 82.09% 22.17 Part—time Vacant Clerical Full—time 2 100% 2 Part—time Vacant
Provide some examples of some interesting cases during the past fiscal year.
1.) “Elvis” called and requested that the Client Assistance Program (CAP) review a decision made by Indiana Vocational Rehabilitation (VR) Services that he was not eligible for their services. CAP agreed to review the ineligibility decision in order to determine if it was made in keeping with the Federal Rehabilitation Act. A review of the facts of the case revealed that Elvis was referred to VR and was a first time applicant. He was seeking financial assistance from VR to obtain bilateral hearing aids. He was employed as a delivery driver and reported that he was experiencing problems on the job with not being able to hear when people were talking and in noisy environments. He reported that phone conversations were also difficult. Elvis had been diagnosed with a hearing impairment fifteen years earlier and had purchased his own hearing aids three years ago. The VR counselor determined that, in comparison to a 2011 audiology evaluation, Elvis had experienced an additional four decibel loss in his hearing. The VR counselor concluded that her client did not meet the criteria for replacement hearing aids in that his hearing had not changed more than 10 decibels (per Indiana VR policy and procedure this amount of loss is required before VR will consider replacement), his job duties had not changed and his employer documented that while Elvis was having difficulties hearing, his job was not in jeopardy. VR also stated in the ineligibility determination that Elvis was requesting VR to “replace” his existing hearing aids which was also prohibited by policy. The CAP advocate reviewed all pertinent policy and determined that VR’s decision was not in keeping with the Rehabilitation Act. IPAS offered to represent Elvis at hearing. The hearing officer agreed with IPAS that the client should have been found eligible based on his hearing impairment and while his job may not have been in jeopardy, his employer verified that his hearing loss did cause problems with performing essential job functions. The client had purchased the hearing aids that were no longer working, therefore he was not asking for “replacement” hearing aids. The hearing officer agreed and ordered VR to reassess the eligibility decision. VR later found Elvis eligible for services, determined that he did need new aids, and developed a plan that allowed Elvis to retain employment in his chosen field. As a result of CAP involvement, VR retrained all Rehabilitation Counselor’s for the Deaf (RCD) to address the systemic problem in eligibility determinations for people who are deaf or hard of hearing.
2.) “Jean” contacted CAP when VR informed her that they would not proceed with a planned home modification due to her mortgage payment being past due. After a thorough fact finding, the advocate concluded that per policy, VR was not allowed to deny services on this basis. CAP agreed to represent Jean through the mediation process. An agreement was reached at a mediation conference which included Jean’s commitment to pay down late fees and her detailed account of her ability to access emergency funds for mortgage payments in the future if needed. This outcome allowed Jean to move forward in her search for employment and to leave and return to her home safely thanks to the necessary physical home modifications and assistive technology that VR agreed to provide.
3.) CAP was contacted by “Howard” who reported that he wanted to work, needed help getting a job, sought and received services from VR but that recently, VR had closed his case. He asked CAP for assistance through the appeal process. The advocate contacted Howard’s VR counselor and learned that VR had not actually closed his case in the database. The counselor explained that he had been on sick leave for an extended amount of time, had not heard from Howard recently, but had not closed the case. The advocate orchestrated a meeting between the counselor and the client to review the client’s employment plan and any problems that had been identified with past services. VR then agreed to keep his current case open. The line of communication was reestablished between the client and his counselor. Howard now has a revised plan that includes services that best meet his needs in order for him to achieve his employment goal. CAP involvement on the VR Commission has provided an opportunity to discuss counselor caseloads and the VR operations staff’s efforts to fill many vacant counselor positions.
4.) “Libby” called CAP after she was told by a VR secretary that she was not eligible for VR services. CAP discovered that she had not been afforded the opportunity to complete an application for services. This was brought to the VR Supervisor’s attention. The advocate reviewed the situation and advocated on Libby’s behalf by assisting her through the VR application process. She now awaits an eligibility determination and she has been informed of the availability of CAP services if needed in the future.
Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.
|Name of Designated Agency Official||Dawn M. Adams|
|Title of Designated Agency Official||Executive Director|