|Name||Arizona Center for Disability Law|
|Address||5025 East Washington Street|
|Address Line 2||Suite 202|
|Name||Arizona Center for Disability Law|
|Address||5025 East Washington Street|
|Address Line 2||Suite 202|
|Name of CAP Director/Coordinator||John Gutierrez|
|Person to contact regarding report||John Gutierrez|
|Contact Person Phone||602-274-6287|
Multiple responses are not permitted.
|1. Information regarding the vocational rehabilitation (VR) program||67|
|2. Information regarding independent living programs||10|
|3. Information regarding American Indian VR Service projects||6|
|4. Information regarding Title I of the ADA||41|
|5. Other information provided||15|
|6. Information regarding CAP||61|
|7. Total I&R services provided (Lines A1 through A6)||200|
|1. Number of training sessions presented to community groups and public agencies.||7|
|2. Number of individuals who attended these training sessions.||138|
|3. Describe training presented by the staff. Include the following information:|
Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities.
This year, CAP attended and provided information at a vendor table at the 4th Annual African American Symposium on Disabilities. Also, a CAP Advocate provided a presentation on VR rights to the AZ Spinal Cord Association, in conjunction with a VR Counselor who specializes in working with clients with spinal cord injuries. CAP Advocate, working with the VR counselor, was able to inform clients with spinal cord injuries of the vast array of services available to clients with this disability.
Short—Team Assistance Team
The Center utilizes a centralized intake system known as Short—Term Assistance Team (STAT). STAT staff initially receives all requests for assistance, including CAP issues. Our STAT is staffed by trained advocates under the direction and supervision of the Information and Referral (I&R) Supervisor and an attorney supervisor. CAP advocates have provided training to STAT staff so they can provide callers with information and referral assistance, a brief service, or short—term technical assistance at the time of their initial call to the Center. Annually, CAP staff conducts training sessions for the STAT to acquaint them with new issues relating to the CAP program which will, in turn, assist them in conducting initial interviews. Once STAT staff has conducted these initial interviews, cases are assigned to CAP staff for further advocacy services.
Center Self—Advocacy Guides
The Center disseminates 19 Self—Advocacy Guides on topics related to vocational rehabilitation rights and Title I of the Americans with Disabilities Act. CAP callers can view or download the guides from the Center’s website. The guides are available on the Center’s website 24 hours a day, seven days a week, thus facilitating outreach to our clients not only in the Phoenix metropolitan area but also in outlying areas. The majority of our callers indicated that they have access to our website and prefer obtaining copies of our materials via the internet rather than through the mail.
The following guides relating to the CAP are available from the Center: — An Overview of the Employment Protections of the Americans with Disabilities Act — How to Enforce Employment Rights under the Americans with Disabilities Act — The ADA and the Job Applicant: Recruitment, Applications and Interviews — The ADA and the Reasonable Accommodations — Drug and Alcohol Testing under the Americans with Disabilities Act — The ADA and Medical Examinations — The ADA and Confidentiality of Medical Information — The ADA and Disability—Related Harassment — Summary of Vocational Rehabilitation Rights: Eligibility for Services — Summary of Vocational Rehabilitation Rights: Evaluations — Summary of Vocational Rehabilitation Rights: Individual Plan for Employment (IPE) — Summary of Vocational Rehabilitation Rights: Vocational Rehabilitation Services — Your Appeal Rights for Disputes about Vocational Rehabilitation Services — A Summary of Your Vocational Rehabilitation Rights: Assistive Technology and Services
The Center provides guides in alternate formats such as plain language to accommodate our clients who may have cognitive disabilities, have a seventh grade or lower reading level or difficulty with English. The Center has a total of 17 self—advocacy guides written in plain language. The following guides relating to the CAP are listed below:
— How to File a Charge When You’ve Been Treated Unfairly — Making Your Job Work for You — Have You Been Treated Unfairly at Work? — Getting a Job When You Have a Disability — How the ADA Protects Your Medical Information at Work
The Center also has 16 of our guides translated into Spanish. All of our guides are available on our website and in additional alternative formats by request. All of our intake information materials have been translated into Spanish and are available at our conferences, trainings, and on our website. We have also translated surveys, training materials, and grievance procedures into Spanish.
For each method of dissemination, enter the total number of each method used by your agency during the reporting period to distribute information to the public. For publications/booklets/brochures (item 4), enter the total number of documents produced. Agencies should not include website hits. See instructions for details.
|1. Agency Staff Interviewed or Featured on Radio and TV||0|
|2. Articles about CAP Featured in Newspaper/Magazine/Journals||0|
|3. PSAs/Videos Aired about the CAP Agency||0|
|4. Publications/Booklets/Brochures Disseminated by the Agency||2369|
|5. Number of Times CAP Exhibited at Conferences, Community Fairs, etc.||13|
|6. Other (specify below)|
Describe the various sources and information disseminated about your agency by an external source.
An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines A1-A3.
|1. Individuals who are still being served as of October 1 (carryover from prior year)||50|
|2. Additional individuals who were served during the year||74|
|3. Total individuals served (Lines A1+A2)||124|
|4. Individuals (from Line A3) who had multiple case files opened/closed this year (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line A3 above.)||7|
|5. Individual still being served as of September 30 (Carryover to next year. This total may not exceed Line A3.)||39|
Multiple responses permitted.
|1. Individual requests information||0|
|2. Communication problems between individual and VR counselor||26|
|3. Conflict about VR services to be provided||85|
|4. Related to VR application/eligibility process||11|
|5. Related to assignment to order of selection priority category||3|
|6. Related to IPE development/implementation||5|
|7. Related to independent living services||0|
|8. Other Rehabilitation Act-related problems||1|
|9. Non-Rehabilitation Act related||0|
|10. Related to Title I of the ADA||0|
(Choose one primary service the CAP provided for each closed case file. There may be more case files than actual individuals served.)
|1. Short Term Technical Assistance||47|
|4. Mediation and other methods of Alternative Dispute Resolution||1|
|5. Administrative / Informal Review||0|
|6. Formal appeal / Fair Hearing||4|
|7. Legal remedy / Litigation||0|
(Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served.)
|1. All issues resolved in individual's favor||56|
|2. Some issues resolved in individual's favor (when there are multiple issues)||19|
|3. CAP determines VR agency position/decision was appropriate for the individual||0|
|4. Individual's case lacks legal merit; (inappropriate for CAP intervention)||5|
|5. Individual chose alternative representation||0|
|6. Individual withdrew complaint||7|
|7. Issue not resolved in clients favor||0|
|8. CAP services not needed due to individual's death, relocation, etc.||1|
|9. Individual not responsive/cooperative with CAP||2|
|10. CAP unable to take case due to lack of resources||2|
|11. Conflict of interest||0|
|12. Other (Please explain below)|
(Choose one primary outcome for each closed case file. There may be more case files than the total number of individuals served.)
|1. Controlling law/policy explained to individual||48|
|2. Application for services completed||0|
|3. Eligibility determination expedited||1|
|4. Individual participated in evaluation||4|
|5. IPE developed/implemented/Services Provided||18|
|6. Communication re-established between individual and other party||17|
|7. Individual assigned to new counselor/office||2|
|8. Alternative resources identified for individual||2|
|9. ADA/504/EEO/OCR complaint made||0|
|10. Other (Please explain below)|
Multiple responses not permitted.
|1. Up to 18||2|
|2. 19 - 24||25|
|3. 25 - 40||36|
|4. 41 - 64||31|
|5. 65 and over||30|
|6. Total (Sum of Lines A1 through A5. Total must equal Part II, Line A3.)||124|
Multiple responses not permitted.
|3. Total (Lines B1+B2. Total must equal Part II, Line A3.)||124|
|1. Hispanic/Latino of any race (for individuals who are non-Hispanic/Latino only)||20|
|2. American Indian or Alaskan Native||5|
|4. Black or African American||23|
|5. Native Hawaiian or Other Pacific Islander||0|
|7. Two or more races||2|
|8. Race/ethnicity unknown||0|
Multiple responses not permitted.
|1. Acquired Brain Injury||2|
|4. Amputations or Absence of Extremities||1|
|5. Arthritis or Rheumatism||0|
|6. Anxiety Disorder||2|
|7. Autism Spectrum Disorder||4|
|8. Autoimmune or Immune Deficiencies (excluding AIDS/HIV)||1|
|9. Blindness (Both Eyes)||3|
|10. Other Visual Impairments (Not Blind)||7|
|12. Cerebral Palsy||5|
|14. Hard of Hearing/Hearing Impaired (Not Deaf)||5|
|17. Digestive Disorders||0|
|19. Heart & Other Circulatory Conditions||0|
|20. Intellectual Disability||0|
|21. Mental Illness||46|
|22. Multiple Sclerosis||0|
|23. Muscular Dystrophy||1|
|24. Muscular/Skeletal Impairment||6|
|25. Neurological Disorders/Impairment||11|
|26. Orthopedic Impairments||8|
|27. Personality Disorders||0|
|28. Respiratory Disorders/Impairment||0|
|29. Skin Conditions||0|
|30. Specific Learning Disabilities (SLD)||8|
|31. Speech Impairments||1|
|32. Spina Bifida||1|
|33. Substance Abuse (Alcohol or Drugs)||1|
|34. Other Disability||0|
|35. Total (Sum of Lines D1through D34. Total must equal Part II, Line A3.)||124|
Multiple responses permitted.
|1. Applicant of VR||12|
|2. Individual eligible for VR services currently on a wait list||7|
|3. Individual eligible for VR services not currently on a wait list||106|
|4. Applicant or individual eligible for Independent Living||1|
|5. Transition student/High school student||1|
|6. All other applicants or individuals eligible for other programs or projects funded unther Rehabilitation Act||1|
|1. Number of non-litigation systemic activities not involving individual representation that resulted in the change of one or more policy or practice of an agency.||4|
|2. Describe the systemic activities conducted by CAP during the fiscal year and its impact on other agency's policies or practices.|
|1. Total number of CAP cases requiring litigation involving individual representation resulting in, or with the potential for, systemic change.|
|a. Number of cases requiring litigation involving individual representation filed during fiscal year.||0|
|b. Number of on-going cases pending at start of fiscal year (carryover from prior fiscal year).||0|
|c. Number of cases resolved through litigation during fiscal year.||0|
|2. Describe the agency's on-going and completed systemic litigation activities involving individual representation.|
|1. Agency Type (select only one option)||External-Protection and Advocacy agency|
|2. Name of designate agency||Arizona Center for Disability Law|
|3. Is the designated agency contracting CAP services?||No|
|4. If yes, name of contracting agency:||N/A|
Provide a description of all CAP positions (see instructions)
Type of Position FTE % of year filled Person Years Professional
Full—time 2.108 100% 2.108
Total Professional 2.108 100% 2.108
Full—time 0.392 100% 0.392
Total Clerical 0.392 100% 0.392 Total — Professional & Clerical 2.5 100% 2.5
Provide some examples of some interesting cases during the past fiscal year.
The Case of A.R.
A.R. is a person with mental illness. A.R. contacted our office because she is a client of VR. VR assisted A.R. to obtain a degree from a School of Cosmetology. However, once A.R. completed her degree, she realized that she only learned to cut female’s hair. A.R. felt that in order to be well rounded and have a better chance of full employment, she would also need to know how to cut men’s hair. A.R. asked VR to assist her to receive additional training to cut men’s hair so she could be fully employable. VR denied her request. A.R. filed for a Fair Hearing. At that time, A.R. met with the CAP Advocate. The CAP Advocate assisted her with preparing her arguments as to why VR should provide her with additional training to cut men’s hair. The CAP advocate learned that A.R.’s husband, who is an undocumented person, was deported to Mexico. This left A.R. alone with a young child. The CAP advocate believed that not only was the issue with being able to cut men’s hair important to this client, but her personal situation provided additional evidence to make this case more compelling on her behalf. A.R. went to her Pre—Hearing Conference and with the assistance of the CAP advocate, was able to have the judge agree with her justification on why she needed to cut men’s hair. A.R. has reported to the advocate that VR was informed by the judge that VR had to provide her with additional training. A.R. is currently attending a Barber School to learn to cut men’s hair; therefore, she will be fully employable.
The Case of J.B.
CAP Advocate assisted JB, who is an 18 year old man who is a person with Autism and Fetal Alcohol Syndrome. JB wanted to live in the dorm while attending college in his home town. JB is a client of VR and asked his VR Counselor to pay the room and board costs of the dorm. VR denied this request relying completely on their policy that states VR will not pay for a client to live in a dorm if the school he/she is attending is within commuting distance. An exception to their policy is if the client needs to live in the dorm because of disability—related reasons. VR decided JB had no disability—related reason to live in the dorm. VR did agree to assist JB with tuition, books and supplies, and a bus pass. JB and his parents believed living in the dorm would help JB with interpersonal skills, isolation issues, and study habits. The dorm also provided extended tutoring hours and has a student staff available 24 hours to assist students with issues and problems they may be having. CAP Advocate presented the VR Assistant District Program Manager research on the benefits of dorm—living for students with disabilities, such as those that JB has. JB’s mother also obtained letters from autism/fetal alcohol syndrome experts and high school staff, all of which confirmed that he would benefit from living in the dorm. After the CAP Advocate spoke with the VR Assistant District Program Manager and he reviewed the documentation, he approved room and board for JB. JB is currently mid—way through his first semester of college and is doing well.
The Case of S.N.
S.N. is a female client who was seeking to have VR assist her to become a Registered Nurse (RN). S.N. is a person with mental illness and a severe learning disability. S.N. contacted the CAP because she was having trouble having VR agree to her vocational goal. The CAP Advocate assisted S.N. by attending a meeting on her behalf to discuss with VR what assistance she needed to obtain a degree as a RN. The CAP Advocate assisted S.N. to have VR agree to the vocational goal of nursing and paid for S.N. to attend a private nursing school. The CAP Advocate also assisted S.N. by having VR pay for tutoring to assist her with passing her classes due to the severity of her learning disability. VR paid for a tutor that specialized in assisting nurses to obtain their degree. S.N. was also having problems with her VR Counselor, so the advocate assisted S.N. to have her case transferred to a different VR Counselor. This new VR Counselor assisted S.N. with the services stated above. Also, with the help of the CAP Advocate, this new VR Counselor provided S.N. with a Social Worker to work with her on personal issues. VR also paid for S.N.’s medication for ADHD and paid for an Organizer to help client organize her school and personal information. Finally, VR paid for S.N.’s mileage to all her meetings and doctor’s appointments. S.N. has finished her classes and is currently getting ready to start an internship at a local hospital. S.N. received all the services she was requesting and the CAP Advocate has closed this case successfully.
The case of M.P.
M.P. filed an appeal regarding Vocational Rehabilitation’s (VR) denial of an amendment to her Individual Plan for Employment (IPE) to provide support for a Master’s Degree in Social Work (MSW). M.P. had been provided with a Bachelor’s Degree in Social Work (BSW). After being in school, M.P. realized that she could go even further and learned that she could achieve her goal of becoming a Medical Social Worker. VR denied this request, so M.P. appealed the denial through Mediation. This Mediation did not result in a resolution; therefore, M.P.’s only choice was to request an Administrative Fair Hearing. The CAP advocate negotiated with staff from RSA Administration and explained the justifications why this client should be provided a Master’s Degree. CAP Advocate explained to VR Administration that when M.P. initially started school M.P. was unsure whether she could succeed in a Social Work Bachelor’s Program. Once M.P. attended school, she was able to maintain a 4.0 GPA. M.P. did so well in fact that she was accepted into ASU’s Advanced Direct Practice Master’s Program. Because of M.P.’s success, she had requested that her IPE be amended to obtain her Master’s Degree. Her VR Counselor supported M.P. and wrote a new IPE, but the Supervisor would not approve it. The new IPE was consistent with M.P.’s strengths, abilities, interests, and informed choice, plus there is a new federal policy that encourages qualified individuals to pursue advanced degrees in the medical field. Evidence showed that M.P. would require an MSW for a Medical Social Work position and that with an MSW and the Spanish/English proficiency she possessed, MP would be a stronger, more desirable candidate to obtain employment in this field. CAP Advocate impressed upon VR that M.P. possesses a passion for helping people with disabilities as a Medical Social Worker because of childhood experiences. Between the ages of five and ten, M.P. underwent seven surgeries for her disabilities of Polio and Osteoarthritis. M.P. grew up in Mexico, but all these surgeries were performed in the United States. For financial reasons, M.P. could not be accompanied by a parent or family member when she was hospitalized for these surgeries. The only person who offered M.P. support during these difficult and frightening times was a hospital social worker. M.P. wanted to go into the Medical Social Work field because she wants to offer that same support to others. CAP Advocate advocated with staff from RSA Administration and they agreed to reverse the Supervisor’s denial and MP was provided with support to obtain her Master’s Degree in Social Work. With the CAP Advocate’s assistance, M.P. will be able to work in this field as a Medical Social Worker, make a higher financial amount which she requires because her disabilities are progressive and she will be assisting others who will be enduring the type of hospitalizations she had to deal with for many years.
Reports are to be submitted to RSA within 90 days after the end of the fiscal year covered by this report. Please be reminded that you can enter data directly into RSA's website via the internet. Information on transmittal of the form is found on pages 19 and 20 of the reporting instructions.
|Name of Designated Agency Official||Arizona Center for Disability Law|
|Title of Designated Agency Official||Executive Director|