RSA-227 - Annual Client Assistance Program (CAP) Report


General Information

Designated Agency Identification

NameMichigan Protection and Advocacy Service Inc.
Address4095 Legacy Parkway
Address Line 2Suite 500
Zip Code48911
Website Address
Phone(517) 487-1755
TTY (517) 487-1755
Toll-free Phone(800) 288-5923
Toll-free TTY(800) 288-5923
Fax(517) 487-0827

Operating Agency (if different from Designated Agency)

NameMichigan Protection and Advocacy Service Inc.
Address4095 Legacy Parkway
Address Line 2Suite 500
Zip Code48911
Website Address
Phone(517) 487-1755
TTY(517) 487-1755
Toll-free Phone(800) 288-5923
Toll-free TTY(800) 288-5923
Fax(517) 487-0827

Additional Information

Name of CAP Director/CoordinatorBrian Sabourin
Person to contact regarding reportBrian Sabourin
Contact Person Phone517-487-1755

Part I. Agency Workload Data

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the Rehabilitation Act213
2. Information regarding Title I of the ADA3
3. Other information provided33
4. Total I&R services provided (Lines A1+A2+A3)249
5. Individuals attending trainings by CAP staff (approximate)140

B. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines B1-B3.

1. Individuals who are still being served as of October 1 (carryover from prior year)25
2. Additional individuals who were served during the year62
3. Total individuals served (Lines B1+B2)87
4. Individuals (from Line B3) who had multiple case files opened/closed this year. (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line B3 above.)6

C. Individual still being served as of September 30

Carryover to next year. This total may not exceed Line I.B3. 32

D. Reasons for closing individuals' case files

Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served to account for those unusual situations, referred to in Line I.B4, when an individual had multiple case files closed during the year.

1. All issues resolved in individual's favor23
2. Some issues resolved in individual's favor (when there are multiple issues)10
3. CAP determines VR agency position/decision was appropriate for the individual14
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)3
5. Individual chose alternative representation0
6. Individual decided not to pursue resolution13
7. Appeals were unsuccessful0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual refused to cooperate with CAP0
10. CAP unable to take case due to lack of resources0
11. Other (please explain)


E. Results achieved for individuals

1. Controlling law/policy explained to individual26
2. Application for services completed.3
3. Eligibility determination expedited0
4. Individual participated in evaluation4
5. IPE developed/implemented12
6. Communication re-established between individual and other party15
7. Individual assigned to new counselor/office1
8. Alternative resources identified for individual2
9. ADA/504/EEO/OCR/ complaint made0
10. Other0
11. Other (please explain)


Part II. Program Data

A. Age

As of the beginning of the fiscal year. Multiple responses are not permitted.

1. 21 and under3
2. 22 - 4026
3. 41 - 6453
4. 65 and over5
5. Total (Sum of Lines A1 through A4. Total must equal Line I.B3.)87

B. Gender

Multiple responses not permitted.

1. Female38
2. Male49
3. Total (Sum of Lines B1 and B2. Total must equal Line I.B3.)87

C. Race/ethnicity

1. Hispanic/Latino of any race1
For individuals who are non-Hispanic/Latino only
2. American Indian or Alaskan Native1
3. Asian0
4. Black or African American48
5. Native Hawaiian or Other Pacific Islander0
6. White33
7. Two or more races0
8. Race/ethnicity unknown4

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Blindness (both eyes)6
2. Other visual impairments4
3. Deafness0
4. Hard of hearing1
5. Deaf-blind0
6. Orthopedic impairments20
7. Absense of extremities0
8. Mental illness36
9. Substance abuse (alcohol or drugs)3
10. Mental retardation0
11. Specific learning disabilities (SLD)9
12. Neurological disorders5
13. Respiratory disorders1
14. Heart and other circulatory conditions1
15. Digestive disorders0
16. Genitourinary conditions0
17. Speech Impairments1
18. AIDS/HIV positive0
19. Traumatic brain injury (TBI)0
20. All other disabilities0
21. Disabilities not known0
22. Total (Sum of Lines D1 through D21. Total must equal Line I. B3.)87

E. Types of individuals served

Multiple responses permitted.

1. Applicants of VR Program11
2. Clients of VR Program74
3. Applicants or clients of IL Program1
4. Applicants or clients of other programs and projects funded under the Act1

F. Source of individual's concern

Multiple responses permitted.

1. VR agency only77
2. Other Rehabilitation Act sources only1
3. Both VR agency and other Rehabilitation Act sources9
4. Employer0

G. Problem areas

Multiple responses permitted.

1. Individual requests information0
2. Communication problems between individual and counselor33
3. Conflict about services to be provided39
4. Related to application/eligibility process17
5. Related to IPE development/implementation6
6. Other Rehabilitation Act-related problems0
7. Non-Rehabilitation Act related0
8. Related to Title I of the ADA0

H. Types of CAP services provided

Choose one primary CAP service provided for each case file/service record.

1. Information/referral4
2. Advisory/interpretational28
3. Negotiation27
4. Administrative/informal review2
5. Alternative dispute resolution2
6. Formal appeal/fair hearing0
7. Legal remedy0
8. Transportation0

Part III. Narrative


PART III. NARRATIVE (Attach separate sheets.) a. Type of agency used to administer CAP: 1) external -- P&A

b. Sources of funds expended: Source of funding Total expenditures spent on individuals Federal funds 319151.00 State funds 0.00 All other funds (carryover) 71796.00 Total from all sources 390947.00

c. Budget for current and following fiscal years: Category Current Fiscal Year Next Fiscal Year Wages & Salaries 170922.00 153079.00

Fringe Benefits (FICA, unemployment, etc.) 67173.00 65058.00 Materials/Supplies 6570.00 9180.00 Postage 2250.00 1400.00 Telephone 2250.00 1451.00 Rent 24003.00 21480.00 Travel 7155.00 8968.00 Printing 2250.00 1400.00 Bonding/ Insurance 6030.00 6545.00 Equipment Rental /Purchase 12150.00 8075.00 Legal Services 500.00 2500.00 Indirect Costs 31863.00 29321.00 Miscellaneous 9720.00 48330.00

Total Budget 347335.00 316587.00

Number of person-years:

Type of position Full-time % of year position filled Person yrs.

Prof.Full-time 2.84 100 6 Part-time Vacant Clerical Full-time .30 100 1 Part-time Vacant

e. Summary of presentations made:

The Client Assistance Program (CAP) had the potential of reaching over 9,805 individuals this reporting period by writing an article for the Exchange (MPAS Newsletter) Summer 2014 edition. This newsletter is distributed to consumers, professionals and other agencies throughout Michigan. It is also available via the MPAS website.

This edition of the Exchange included articles on: • Working with Vocational Rehabilitation Services • Employment First Report Forthcoming • MPAS Celebrates Website Anniversary • From the Executive Director • WIOA Reauthorization • Restraint and Seclusion room in Marquette • Update on Special education Reports.

MPAS conducted a Special Education Transition Rights Presentation to the St. Joseph ISD Parent Advisory committee. The presentation included training on transition laws and the responsibility of the state VR agencies, along with the availability of CAP services.

MPAS continues to provide all Michigan Rehabilitation Services (MRS) and the Bureau of Services for Blind Persons (BSBP) offices, as well as the Centers for Independent Living (CIL) with CAP brochures to give to individuals they serve. The agency brochure, which mentions CAP, is also provided upon request. MPAS provided 13,953 brochures to the agencies listed above, and to anyone requesting CAP and other agency brochures.

f. Involvement with advisory boards: Employment Team Director, Brian Sabourin, represents CAP on the Michigan Council for Rehabilitation Services (MCRS) and currently holds the position of Vice Chair. The MCRS is a consumer driven, governor appointed, statewide organization as mandated in the Rehabilitation Act of 1973. The general mission of the council is to be the voice for people with all types of disabilities in Michigan seeking or being provided services by Michigan Rehabilitation Services or the Bureau of Services for Blind Persons. The Council provides advocacy and advice on how effective MRS and BSBP policies, programs, and services are in meeting the needs and desires of persons with disabilities.

CAP continues to attend the Statewide Independent Living Council meetings. The council promotes a philosophy of independent living and the integration and full inclusion of people with disabilities into their communities. The Council is composed of members who represent a broad range of individuals with disabilities from diverse backgrounds and are knowledgeable about independent living services. Although CAP does not hold a seat on the council, we are able to provide advocacy and advisory information concerning the services the council and the CIL network provide.

The Director of the Employment Team was involved in the development of the Michigan Rehabilitation Services (MRS) and the Bureau of Services of Blind Persons (BSBP) State Plans. Each year, both BSBS and MRS prepare their State Plan that describe how each agency will provide rehabilitation services that comply with the Federal Rehabilitation Act.

The State Plan has two parts. Part I lists the basic legal requirements about how states should operate VR programs. Part II is the individual state’s attachments that provide more details about the administration of the State Plan.

g. Outreach to unserved/underserved populations:

In conjunction with other funding streams, MPAS staff members conducted nine outreach presentations that included information about the CAP program. Attendees at these presentations included both professionals who work with persons with disabilities and individual’s with disabilities. CACIL ADA Celebration, Lansing, MI Flint ADA Celebration, Flint, MI Lansing Community Homeless Connect, Lansing, MI ADA Action Day Northern Michigan University, Marquette, MI Flint MRS Outreach Presentation, Flint, MI CIL Presentation, Traverse City, MI MRS Presentation, Traverse City, MI WIPA Presentation, Lansing, MI CIL Presentation, Lansing MI

Elham Jahshan, CAP advocate, who is proficient in English, Arabic, and Hebrew, is a member of the Bureau of Services for Blind Persons Diversity committee. This advisory committee provides consultation with bureau staff members on how to better engage unserved or underserved populations including their Arab American customers.

h. Alternative dispute resolutions:

There were two cases that went to alternative dispute resolution. In both cases all issues were resolved in the individual’s favor. In the first case the VR agency involved agreed to assist in the development of and the purchase of equipment for the individual’s small business. In the second case the VR agency agreed to support and provide for a neuropsychology evaluation which would be used to support job coaching and an employment outcome.

i. Systemic advocacy:

Supported in part with CAP funds, a press conference was held and attended by 75 people in September 2014 to announce the release of the ’Employment First’ report. The report outlines the dismal employment circumstances in Michigan for individuals with disabilities and was a collaborative effort between MPAS, the Developmental Disabilities Institute at Wayne State University and the Developmental Disabilities Council. Nationally, and in Michigan, individuals with disabilities consistently have significantly higher under- and unemployment rates compared to those without disabilities. Further, an alarming number of individuals with disabilities in Michigan who are deemed to be "working" are doing so in non-integrated settings (commonly known as "sheltered workshops") and being compensated a fraction of the federal minimum wage. While these practices are legal, they have sparked a significant amount of attention across the country and have motivated several states to establish executive orders and pass legislation geared toward increasing opportunities for competitive, integrated employment for people with disabilities. 163 copies of the report were provided directly to individuals and it was also made available on the MPAS website. The report was posted on the MPAS Facebook page reaching 4,626 people, receiving 176 "likes" and 45 "shares".

j. Interesting cases:

SR 1328603 In a combined effort, both the legal team and the employment team provided advocacy assistance and representation through mediation against Michigan Rehabilitation Services (MRS) to secure support for a client’s bakery business. MRS had significant concerns regarding the client’s business but worked to obtain a new business plan and evaluation from Central Michigan University. The CMU plan guided the client and MRS in developing the new business plan and drafting the new Individual Plan for Employment (IPE). MRS agreed to provide material support in the form of appliances and other business items pursuant to the IPE. The client was able to purchase a new oven, freezer, racks, tent, iPad, and other baking materials with funds provided by MRS.

SR 1438503 Client contacted the Client Assistance Program (CAP) asking for assistance in obtaining Michigan Rehabilitation Services (MRS) assistance to pay for college tuition. As a result of CAP’s investigation and consulting with the individual’s MRS counselor, MRS agreed to complete the client’s Individual Plan of Employment (IPE) for spring semester 2014 including the client’s requested services upon the receipt of required college documentations. The advocate also educated the client on the Rehabilitation Act provision stating that as a Social Security recipient, the client could not be required by VR to contribute to the costs of her IPE service. As a result the client did not have to contribute.

SR 1416794 Individual contacted CAP to investigate barriers in obtaining assistance through Michigan Rehabilitation Services (MRS) to pay for the cost to complete her bachelor’s degree. As a result of the investigation and meeting with the individual’s MRS counselor, MRS agreed to update her Individual Plan of Employment (IPE) to include providing assistance to complete her bachelor’s degree. In the agreement MRS agreed to:

• Provide funding to purchase college text books; • Assist with the cost of tutoring as needed; • Pay for any cost related to the application process to attend the University; and • To help locate summer employment to pay back existing student loans.

k. On-line information/outreach:

Although CAP does not have its own website, information regarding CAP is included on the agency’s website. Since launching the new website in July of 2013, there have been 24,033 visitors. In 2014, MPAS accumulated 282 new Facebook friends/likes. Since launching the MPAS Facebook page in August 2009, MPAS has accumulated 1,076 Facebook friends/likes.



This Report is Complete and Correct.Yes
Date Signed:11-Dec-14
Name of Designated Agency Official:Elmer L. Cerano
Title of Designated Agency Official:Executive Director