RSA-227 - Annual Client Assistance Program (CAP) Report

Iowa (IOWA DEPT OF HUMAN RIGHTS - Office with Person with Disabilities) - H161A130016 - FY2013

General Information

Designated Agency Identification

NameIowa Client Assistance Program
AddressDHR, Office of Persons with Disabilities
Address Line 2Lucas State Office Bldg.
CityDes Moines
Zip Code50319
Website Address
TTY (800)652-4298
Toll-free Phone(800)652-4298
Toll-free TTY(800)652-4298

Operating Agency (if different from Designated Agency)

NameIowa Client Assistance Program
AddressDHR, Office of Persons with Disabilities
Address Line 2Lucas State Office Bldg.
CityDes Moines
Zip Code50319
Website Address
Toll-free Phone(800)652-4298
Toll-free TTY(800)652-4298

Additional Information

Name of CAP Director/CoordinatorMike Williams
Person to contact regarding reportMike Williams
Contact Person Phone515-281-3656

Part I. Agency Workload Data

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the Rehabilitation Act152
2. Information regarding Title I of the ADA30
3. Other information provided128
4. Total I&R services provided (Lines A1+A2+A3)310
5. Individuals attending trainings by CAP staff (approximate)250

B. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines B1-B3.

1. Individuals who are still being served as of October 1 (carryover from prior year)5
2. Additional individuals who were served during the year9
3. Total individuals served (Lines B1+B2)14
4. Individuals (from Line B3) who had multiple case files opened/closed this year. (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line B3 above.)0

C. Individual still being served as of September 30

Carryover to next year. This total may not exceed Line I.B3. 3

D. Reasons for closing individuals' case files

Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served to account for those unusual situations, referred to in Line I.B4, when an individual had multiple case files closed during the year.

1. All issues resolved in individual's favor4
2. Some issues resolved in individual's favor (when there are multiple issues)4
3. CAP determines VR agency position/decision was appropriate for the individual2
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual decided not to pursue resolution1
7. Appeals were unsuccessful0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual refused to cooperate with CAP0
10. CAP unable to take case due to lack of resources0
11. Other (please explain)

There is no "other", 11 resolved with 3 currently working on.

E. Results achieved for individuals

1. Controlling law/policy explained to individual2
2. Application for services completed.0
3. Eligibility determination expedited0
4. Individual participated in evaluation1
5. IPE developed/implemented5
6. Communication re-established between individual and other party1
7. Individual assigned to new counselor/office1
8. Alternative resources identified for individual1
9. ADA/504/EEO/OCR/ complaint made0
10. Other0
11. Other (please explain)

Part II. Program Data

A. Age

As of the beginning of the fiscal year. Multiple responses are not permitted.

1. 21 and under1
2. 22 - 402
3. 41 - 6411
4. 65 and over0
5. Total (Sum of Lines A1 through A4. Total must equal Line I.B3.)14

B. Gender

Multiple responses not permitted.

1. Female5
2. Male9
3. Total (Sum of Lines B1 and B2. Total must equal Line I.B3.)14

C. Race/ethnicity

1. Hispanic/Latino of any race0
For individuals who are non-Hispanic/Latino only
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American0
5. Native Hawaiian or Other Pacific Islander0
6. White12
7. Two or more races0
8. Race/ethnicity unknown2

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Blindness (both eyes)1
2. Other visual impairments0
3. Deafness3
4. Hard of hearing0
5. Deaf-blind0
6. Orthopedic impairments2
7. Absense of extremities0
8. Mental illness5
9. Substance abuse (alcohol or drugs)0
10. Mental retardation0
11. Specific learning disabilities (SLD)1
12. Neurological disorders0
13. Respiratory disorders0
14. Heart and other circulatory conditions0
15. Digestive disorders1
16. Genitourinary conditions0
17. Speech Impairments0
18. AIDS/HIV positive0
19. Traumatic brain injury (TBI)1
20. All other disabilities0
21. Disabilities not known0
22. Total (Sum of Lines D1 through D21. Total must equal Line I. B3.)14

E. Types of individuals served

Multiple responses permitted.

1. Applicants of VR Program13
2. Clients of VR Program0
3. Applicants or clients of IL Program0
4. Applicants or clients of other programs and projects funded under the Act1

F. Source of individual's concern

Multiple responses permitted.

1. VR agency only13
2. Other Rehabilitation Act sources only0
3. Both VR agency and other Rehabilitation Act sources0
4. Employer1

G. Problem areas

Multiple responses permitted.

1. Individual requests information14
2. Communication problems between individual and counselor13
3. Conflict about services to be provided12
4. Related to application/eligibility process1
5. Related to IPE development/implementation7
6. Other Rehabilitation Act-related problems0
7. Non-Rehabilitation Act related0
8. Related to Title I of the ADA1

H. Types of CAP services provided

Choose one primary CAP service provided for each case file/service record.

1. Information/referral0
2. Advisory/interpretational2
3. Negotiation2
4. Administrative/informal review7
5. Alternative dispute resolution0
6. Formal appeal/fair hearing0
7. Legal remedy0
8. Transportation0

Part III. Narrative


a. Type of agency used to administer CAP: Iowa’s Client Assistance Program is operated by an external public agency, the Office of Persons with Disabilities, Division of Community Advocacy and Services within the Iowa Department of Human Rights. b. Sources of funds expended: Source of funding Total expenditures spent on individuals Federal funds $124,204 State funds 0 All other funds 0

FFY12 was a final report. The total expenditures for FFY12 were $86,496, unspent funds were $37,708.

FFY13 had no expenditures to report as of 9-30-13. c. Budget for current and following fiscal years: Item Actual Expenditures FFY 2013 Projected Budget FFY 2014 Salaries and Benefits $91,334 In State Travel 1,038 1,079 Out of state travel 440.00 500.00 Supplies 2,249 2,250.00 Printing and Binding 1,816 1,815 Postage 237.00 250.00 Communication 742.00 750.00 Advertising & Publicity 2,124 2,125 ITD Reimbursement 85.00 90.00 Equipment — Non Inv 268.00 300.00 Indirect 12,t257 17,171.00 Total 86,496.00 117,709 d. Number of person-years: Type Full-time equiv % of year position filled Person-years Professional Full-time 1 100% 1 Part-time 0 Vacant 0 Clerical Full-time 0 Part-time 0.4 100% 1 Vacant 0 e. Summary of presentations made: The CAP Director/Advocate presented to approximately 250 individuals in fiscal 2013. Presentation made to the Iowa Federation for the Blind annual training session. The CAP Director/Advocate spoke at the Iowa Youth Leadership Forum’s opening session. The presentation focused on the history of disability advocacy, Americans with Disabilities Act as amended and delegate’s place in the continuing effort for equal rights for individuals with disabilities. CAP also had a booth at the Vendor Expo held at the closing session of the Youth Leadership Forum, providing information and referral services along with information about the direct services provided by CAP to the delegates and their parents. CAP also participated in the two training conferences sponsored by the Iowa Rehabilitation Association. Information regarding CAP services was provided to those attending the conferences along with copies of various publications. f. Involvement with advisory boards: CAP continues to be extremely involved with the State Rehabilitation Counsel for Iowa Vocational Rehabilitation Services (IVRS). The Director/Advocate serves on the SRC and was Vice-Chair this past fiscal year and was the Chair of the SRC Outreach Committee. This committee organizes and facilitates the Legislative reception and assists in keeping the members of the state’s legislature update on the activities and accomplishments of the general VR agency. The Director/Advocate also assisted with the Statewide Comprehensive Needs Assessment for the general agency’s State Plan. The SRC assists and approves the State Plan submitted each year by IVRS. The SRC continues to review and approve any policy changes for the general agency and does outreach and public education on behalf of the agency. CAP reviewed and provided input on the State Plan and the Statewide Comprehensive Needs Assessment of the Iowa Department for the Blind along with all policies and minutes from their Commission meetings. The Director/Advocate attends all meetings of the three-member Commission of the Iowa Department for the Blind and has been invited to comment on issues that arise during the meetings regarding agency policy and procedures. CAP also reviewed and commented on the Statewide Independent Living Plan and receives periodic updates from the Director of the Statewide Independent Living Council on their activities and priorities. This year the Director/Advocate was invited to begin attending the Independent Living Advisory Council for the Iowa Department of the Blind. The Director/Advocate is a member of the Drake University Rehabilitation Counseling Program Advisory Board. This board meets quarterly to provide input on academic changes in the program and the CAP representative serves as a member of Admissions Interviewing Committee determining admission into the graduate level Rehabilitation Counseling and Administration programs. CAP also served as a member of the Des Moines Area Community College Human Services Program Advisory Board providing information and input regarding the area of disability services and yearly reviewing all aspects of the program to assure graduates of the program are prepared to meet the needs of employers and clients of Iowa’s human services agencies. This was the last year for CAP to serve on this board. g. Outreach to unserved/underserved populations: The CAP Director/Advocate was on the SRC team that conducted ongoing information review for the Comprehensive Statewide Needs Assessment required every three years as part of the State Plan. CAP continues to work closely with the disability consultants from the Office of Deaf Services, which is also housed within the Iowa Department of Human Rights. The CAP Director/Advocate works with the two Deaf Services consultants to increase awareness of CAP and the services available to the hard of hearing and deaf populations in Iowa. CAP services as a consultant to Deaf Services staff when questions arise regarding services from the general rehabilitation agency and employment related issues. CAP also uses the staff of Deaf Services as consultants when with working with CAP clients who are deaf or hard of hearing to ensure clear and appropriate communication is occurring. Requests for CAP assistance from this population remain low, but knowledge of the program has grown and the two programs continue to work together to increase services. CAP continues to work closely with the other offices of the Department of Human Rights who provide advocacy and information and referral services to Latinos, African Americans, Native Americans, and Asian and Pacific Islanders to increase the awareness of CAP within these populations. The CAP Director/Advocate is available to consultant with the staff from these offices on disability services and employment related issues when requested. Also the staff from these offices is available to provide information to CAP on cultural competency issues. h. Alternative dispute resolutions: CAP was not involved in any Alternative Dispute Resolutions this past fiscal year. Both the general agency and the blind agency have clear policy regarding alternative dispute resolutions and this information is provide any time a client appeals a decision made by staff members from either agency. CAP and the two state agencies work diligently to resolve any issues or concerns which arise at the lowest possible level and in a timely manner so the client can continue to work towards their vocational goal of employment. i. Systemic advocacy: CAP continues to work with the blind agency regarding a new tour policy for all new VR clients along with written policy regarding clients of the blind, for the informed choice process, but that it cannot be required. CAP reviewed and approved the amendment to the State Independent Living Plan which was submitted to RSA following the closure of one of Iowa’s Independent Living Centers and the lack of an appropriate applicant to take over the Center. Reviewed and provided input on the updated Independent Living Manual for the general agency. Work was continuing on this at the end of this fiscal year, but it was not completed. j. Interesting cases: Again in fiscal year 2013 the Iowa Client Assistance Program faced some staffing challenges with the Director/Advocate being gone on medical leave for several months along with a new CAP director being put in place in August of 2013. The program continued to service clients during this time with the Supervisor from the Office of Persons with Disabilities filling in for the Advocate. Cases for 2013 were new for this Advocate, and were typically cases that involved communication issues between the counselor and the client. k. On-line information/outreach: Iowa CAP has a webpage which includes access to all CAP publications. The website is located within the Department of Human Rights, Office of Persons with Disabilities website and is maintained by an employee of that public agency. The State of Iowa is still attempting to develop governmental rules for the use of social media by state employees and agencies, so at this time CAP does not have a presence on Facebook. CAP provides publications electronically and in hard copy to agencies, organizations and individuals who request. CAP publishes and maintains the Iowa Disability Rights Guide, The Employee/Employer Right Responsibilities Guide for ADA Title I, and also Client Assistance Program informational brochures. CAP provides all brochures to both the general and blind agencies for their applicants and clients and to all of the Independent Living Centers serving Iowa. The past fiscal year CAP has provided 400 hard copy publications and 15,000 CAP brochures.



This Report is Complete and Correct.Yes
Date Signed:26-Dec-13
Name of Designated Agency Official:Mike Williams
Title of Designated Agency Official:CAP Director