RSA-227 - Annual Client Assistance Program (CAP) Report

Arkansas (Disability Rights Arkansas, Inc) - H161A120003 - FY2012

General Information

Designated Agency Identification

NameDisability Rights Center of Arkansas
Address1100 N. University Suite 201
Address Line 2
CityLittle Rock
StateArkansas
Zip Code72207
E-mail Addresspanda@arkdisabilityrights.org
Website Addresshttp://arkdisabilityrights.org
Phone501 296-1775
TTY 501 296-1775
Toll-free Phone800 482-1174
Toll-free TTY800 482-1174
Fax501 296-1779

Operating Agency (if different from Designated Agency)

NameDisability Rights Center of Arkansas
Address1100 N. University Suite 201
Address Line 2
CityLittle Rock
Zip Code72207
E-mail AddressPanda@arkdisabilityrights.org
Website Addresshttp://www.arkdisabilityrights.org
Phone501 296-1775
TTY501 296-1775
Toll-free Phone800 482-1174
Toll-free TTY800 482-1174
Fax501 296-1779

Additional Information

Name of CAP Director/CoordinatorEddie Miller
Person to contact regarding reportEddie Miller
Contact Person Phone501-296-1779

Part I. Agency Workload Data

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the Rehabilitation Act53
2. Information regarding Title I of the ADA3
3. Other information provided71
4. Total I&R services provided (Lines A1+A2+A3)127
5. Individuals attending trainings by CAP staff (approximate)6,480

B. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines B1-B3.

1. Individuals who are still being served as of October 1 (carryover from prior year)4
2. Additional individuals who were served during the year29
3. Total individuals served (Lines B1+B2)33
4. Individuals (from Line B3) who had multiple case files opened/closed this year. (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line B3 above.)1

C. Individual still being served as of September 30

Carryover to next year. This total may not exceed Line I.B3. 8

D. Reasons for closing individuals' case files

Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served to account for those unusual situations, referred to in Line I.B4, when an individual had multiple case files closed during the year.

1. All issues resolved in individual's favor22
2. Some issues resolved in individual's favor (when there are multiple issues)1
3. CAP determines VR agency position/decision was appropriate for the individual1
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual decided not to pursue resolution2
7. Appeals were unsuccessful0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual refused to cooperate with CAP0
10. CAP unable to take case due to lack of resources0
11. Other (please explain)

E. Results achieved for individuals

1. Controlling law/policy explained to individual21
2. Application for services completed.2
3. Eligibility determination expedited2
4. Individual participated in evaluation0
5. IPE developed/implemented0
6. Communication re-established between individual and other party1
7. Individual assigned to new counselor/office0
8. Alternative resources identified for individual0
9. ADA/504/EEO/OCR/ complaint made0
10. Other0
11. Other (please explain)

Part II. Program Data

A. Age

As of the beginning of the fiscal year. Multiple responses are not permitted.

1. 21 and under5
2. 22 - 4011
3. 41 - 6417
4. 65 and over0
5. Total (Sum of Lines A1 through A4. Total must equal Line I.B3.)33

B. Gender

Multiple responses not permitted.

1. Female16
2. Male17
3. Total (Sum of Lines B1 and B2. Total must equal Line I.B3.)33

C. Race/ethnicity

1. Hispanic/Latino of any race1
For individuals who are non-Hispanic/Latino only
2. American Indian or Alaskan Native1
3. Asian0
4. Black or African American21
5. Native Hawaiian or Other Pacific Islander0
6. White9
7. Two or more races1
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Blindness (both eyes)0
2. Other visual impairments4
3. Deafness0
4. Hard of hearing0
5. Deaf-blind0
6. Orthopedic impairments9
7. Absense of extremities0
8. Mental illness6
9. Substance abuse (alcohol or drugs)0
10. Mental retardation0
11. Specific learning disabilities (SLD)4
12. Neurological disorders3
13. Respiratory disorders1
14. Heart and other circulatory conditions0
15. Digestive disorders0
16. Genitourinary conditions3
17. Speech Impairments0
18. AIDS/HIV positive1
19. Traumatic brain injury (TBI)1
20. All other disabilities1
21. Disabilities not known0
22. Total (Sum of Lines D1 through D21. Total must equal Line I. B3.)33

E. Types of individuals served

Multiple responses permitted.

1. Applicants of VR Program8
2. Clients of VR Program26
3. Applicants or clients of IL Program0
4. Applicants or clients of other programs and projects funded under the Act0

F. Source of individual's concern

Multiple responses permitted.

1. VR agency only31
2. Other Rehabilitation Act sources only0
3. Both VR agency and other Rehabilitation Act sources2
4. Employer0

G. Problem areas

Multiple responses permitted.

1. Individual requests information0
2. Communication problems between individual and counselor0
3. Conflict about services to be provided24
4. Related to application/eligibility process4
5. Related to IPE development/implementation0
6. Other Rehabilitation Act-related problems0
7. Non-Rehabilitation Act related0
8. Related to Title I of the ADA0

H. Types of CAP services provided

Choose one primary CAP service provided for each case file/service record.

1. Information/referral0
2. Advisory/interpretational0
3. Negotiation20
4. Administrative/informal review6
5. Alternative dispute resolution0
6. Formal appeal/fair hearing0
7. Legal remedy0
8. Transportation0

Part III. Narrative

Narrative

4. PART III. NARRATIVE

According to Education Department General Administrative Regulations (EDGAR) at 34 CFR Part 80, each CAP agency shall submit a written performance report that includes, but is not limited to, the following information. Be sure to include any other information, not otherwise collected on this reporting form that would be helpful in describing the extent of CAP activities this fiscal year. Please limit the narrative report, including attachments, to 20 pages or less.

a. Type of agency used to administer CAP: Identify the type of agency used to administer the CAP and type of agency operating the CAP, if different. Types of agencies used to administer the CAP include, but are not limited to: 1) external — P&A; 2) external — other public agency; 3) external — nonprofit agency; 4) internal to State VR agency (not sub-contracted); and 5) internal to State VR agency (sub-contracted).

Disability Rights Center of Arkansas is an external nonprofit agency that administers CAP.

b. Sources of funds expended: Specify the total expenditure of funds used in providing services to CAP-eligible individuals according to the source of funding. Provide this information even if the agency’s only source of funding is the Federal formula grant. The following chart is recommended: Expenditures CAP Federal funds $124,204.00 Program Income $- Other-specify $- State funds $- All other funds (carry over from 2011) $32,766.00 Total from all sources $156,970.00 c. Budget for current and following fiscal years: Be sure to outline the budget for the current and subsequent fiscal years. This item should include a breakdown of dollars expended/allotted for administrative costs (e.g., salaries for personnel, equipment, etc.); and services to individuals and other expenses e.g., training of staff, travel, etc.). The following chart is recommended:

DESCRIPTION ACTUAL FY12 BUDGETED FY13 WAGES/SALARIES GROSS WAGES $78,276.52 $90,357.87 FRINGE BENEFITS AGENCY FICA/MED MATCH $6,027.07 $6,912.38 HEALTH INSURANCE $10,151.75 $9,278.10 DENTAL INSURANCE $510.02 $521.21 LIFE, ADD, LTD AND STD $1,927.54 $2,132.82 EMPLOYEE ASSIST PROG $160.00 $180.00 UNEMPLOYMENT INSUR $398.54 $448.20 AGENCY RETIREMENT CONTRIBUTION (403B) $3,845.86 $3,023.64 WORKER’S COMP INSUR $187.83 $187.83 TOTAL FRINGE: $23,208.61 $22,684.18

MATERIALS/SUPPLIES OFFICE SUPPLIES $525.23 $720.00

POSTAGE OFFICE POSTAGE $686.22 $900.00

TELEPHONE GENERAL PHONE CHARGE $388.27 $540.00 PHONE SYSTEM LEASE $235.71 $270.00 TOTAL PHONE: $623.98 $810.00

RENT OFFICE RENT $5,812.89 $6,453.60

TRAVEL STAFF PROF. DEV. REG $146.93 $450.00 STAFF PROF. DEV. TRAVEL $133.79 $585.00 STAFF PROF. DEV. LODGING $1,155.54 $1,080.00 STAFF PROF. DEV. MEALS $166.86 $180.00 BOARD REGISTRATIO $74.40 $90.00 BOARD TRAVEL $377.70 $462.00 BOARD LODGING $278.48 $300.00 BOARD GENERAL EXPENS $179.26 $210.00 BOARD MEALS $240.61 $250.00 GENERAL TRAVEL AND LODGING $2,924.56 $2,040.00 TOTAL TRAVEL: $5,678.13 $5,647.00

COPYING PRINTING EXPENSE $587.70 $750.00

BONDING/INSURANCE PROF LIABILITY INS $780.11 $880.68 PROPERTY INSURANCE $261.66 $143.10 TOTAL INSURANCE: $1,041.77 $1,023.78

EQUIPMENT (RENTAL.PURCHASE) EQUIPMENT MAINT/SERV COSTS $238.25 $279.00 EQUIPMENT LEASE $529.86 $684.00 COMPUTER PURCHASES $34.63 $450.00 FURNITURE/EQUIPMENT $70.97 $90.00 COMPUTER SOFTWARE PURCHASES $380.23 $234.00 TOTAL EQUIPMENT: $1,253.94 $1,737.00

LEGAL SERVICES $- $- ANNUAL AUDIT FEE $440.32 $495.18 MISC LEGAL EXPENSES $- $- TOTAL LEGAL SERVICES: $440.32 $495.18

MISCELLANEOUS PUBLICATIONS/MEMBER- SHIPS/DUES $1,609.62 $2,700.00 EXHIBIT/OUTREACH $356.98 $270.00 CONTRACT LABOR $2,472.08 $2,160.00 GENERAL SERVICES $1,089.35 $1,350.00 HIRING EXPENSE $160.92 $75.69 CLIENT ACCOMMODATIONS $- $20.00 ONLINE/WEB HOSTING SERV $92.75 $108.00 DRC SPONSORED EVENTS $- $- TOTAL MISCELLANEOUS: $5,781.70 $6,683.69 TOTAL EXPENSES: $123,917.01 $138,262.30 d. Number of person-years: "Person-years" refer to the actual time that positions (both professional and clerical) were filled during the period covered by this annual report. If a position was filled throughout the year, it counts as one person-year. Positions filled for any fraction of the fiscal year should be expressed in "full-time equivalents." Person-years should be reported for all CAP personnel whose salaries are paid totally or partially by Section 112 funds. Identify the number of person-years staffing CAP this fiscal year. Be sure to include an explanation of the number of full-time, part-time, and vacant positions. Enter the full-time equivalent for all part-time positions. The following chart is recommended:

Number of person-years: no vacancies

Type/Position Number/persons % of year position filled of FTEs Professional Full-time 11 85% 12.00% Part-time 0 0% 0.00% Administrative Full-time 5 100% 8.00% Part-time 0 0% 0.00% Totals 16 93% 20.00%

e. Summary of presentations made: Summarize the types of presentations made about CAP and other rehabilitation programs and projects. Include in the summary an estimate of the number of persons attending the presentations. 1. Arkansas Career Training Institute (ACTI): ACTI is the comprehensive rehabilitation center located in Hot Springs AR. This FY, a CAP Advocate conducted training at ACTI regularly. Classes at the ACTI were larger than in past years. A) CAP Orientation for new students during the year (34 sessions/ 340 students) provided basic information about CAP, PABSS and other programs at Disability Rights Center of Arkansas. Each student was given business cards with the advocate’s contact information as well as the program that they coordinate at DRC. Brochures were given to each student explaining each program that make up the employment team. The employment team consists of CAP, PABSS, PATBI and the Help America Vote Act (HAVA) programs. During orientation students were given time to ask questions, make comments and express concerns that they might have about training at ACTI. B) The CAP HSRC Mentoring Group (14 sessions/71 students) provides a small group format (average size: six students per session) for freer exchange of information between the CAP Advocate and the student participants. The mentoring group is very important to the growth in advocacy skills of the students. In my observation, I have found that the students who attend the mentoring group needed less intervention from CAP. The students who attended the mentoring groups mostly need technical assistance and guidance. The CAP Advocate can see how the mentoring group has improved the ability of the students to advocate for them and other students. The mentoring group will continue to be a part of the CAP assistance for the students who attend ACTI. As new students come to ACTI, it is vital that the mentoring group be available to teach advocacy skills and give the students a place and time to have open dialogue with each other and have someone who can teach them how to address concerns in a positive manner. We are training the current students how to work with their counselors and other staff members at the institute. We re-emphasized the role of CAP and reminded students that CAP is available for assistance. Additionally, CAP is training the students about how to become self-advocates.

2. Community Rehabilitation Providers (CRPs): 8 visits were made to CRPs across the state for training. Two hundred forty eight (248) Vocational Rehabilitation (VR) clients attended these trainings. During the trainings students were presented information about CAP, PABSS, PATBI, HAVA and other programs at DRC. After the trainings a question and answer (Q & A) session was held to give clients the opportunity to inquire and make comments about the services they are receiving. This Q & A session also allowed the clients the opportunity to request to meet in private to discuss their relationship with CRP staff and Arkansas Rehabilitation Services. I emphasized to the clients that they have choices about their training and job placement. I explained to the clients that DRC has an employment team and they can call DRC for any issue dealing with employment. I made it very clear to the clients that they can call DRC at any time during the rehabilitation process.

CAP information was also included as part of larger presentations about the P&A and its services, which were delivered to various groups throughout the year. More detailed data is listed below:

Governor’s Employment First Task Force • A CAP representative was a member of the Governor’s Employment First Task Force (GEFTF). The concept of Employment First is that employment is the first and preferred outcome in the provision of publicly funded services for all working age citizens with disabilities. A final report of recommendations was due to the Governor by October 31, 2011.

Here are the recommendations from the taskforce.

• Develop online training modules on disability employment, to efficiently train large numbers of State and provider agency staff who work with individuals with disabilities to be developed in-house by the Employability Project in collaboration with other agencies.

• Launch a joint outreach and marketing campaign to raise awareness of opportunities to work. This effort will be launched with federal grant funds, and hopefully sustained by participating agencies.

• Identify funds to continue the Employment Hotline, which helps about 1,500 individuals with disabilities who want to work each year by providing a single phone number for information and referrals. The Hotline has been funded with federal grants, but alternate funding is needed to sustain it.

• Increase emphasis on employment in Medicaid home and community services programs to enable more individuals with disabilities to get jobs.

• Continue interagency collaboration to increase employment, including outreach and marketing, training, coordination of services, and reporting outcomes.

• Explore strategies for sustaining the EmployAbility Project, which provides policy analysis, coordination, training and technical assistance. The project’s federal funding will run out next year.

• Determine the employment rate of Arkansas disability beneficiaries to establish a baseline and measure yearly progress. The Department of Workforce Services will analyze earnings data from unemployment insurance with a list of SSDI and SSI beneficiaries.

Other Outreach

CAP PPR Non-Case Related Services Outreach &Education - 2011

October 6, 2010 10:30 AM Employer Conference/Can Do Lecture Training Topic: Sensitivity Awareness Audience: Employers & HR Staff Total Trained: 16 Staff: SeRonna Rodgers and Odette Woods

October 6, 2010 1:30 AM Employer Conference/Can Do Lecture Training Topic: Sensitivity Awareness Audience: Employers & HR Staff Total Trained: 12 Staff: SeRonna Rodgers and Odette Woods

October 7, 2010 Department of Workforce Services, Magnolia Lecture/Q&A/Handouts Training Topic: PABSS/CAP/DRC Services Audience: HS Students w/Disabilities, Family Members, Teachers and Counselors Total Trained: 173 Staff: Latisha McClendon

October 18, 2010 Lion’s World Lecture/Q&A/Handouts Training Topic: DRC Overview Audience: People who are Blind, Staff Total Trained: 8 Staff: SeRonna Rodgers

October 22, 2010 VA Hospital-LR Lecture/Q&A/Handouts Training Topic: DRC Overview Audience: Veterans Total Trained: 30 Staff: SeRonna Rodgers

October 26, 2010 Ask the Advocate, Benton Lecture/Q&A/Handouts Training Topic: DRC Overview Audience: PWD, Parents and Family Members Total Trained: 18 Staff: SeRonna Rodgers, Rodney Farley and Brandy Marks

November 18, 2010 3rd Annual Partners in Brain Injury Conference Training Topic: Vocational Rehabilitation Audience: People w/TBI, Professionals and Service Providers Total Trained: 40 Staff: Eddie Miller

January 11, 2011 Ask the Advocate, Arkansas Support Network-Springdale Training Topic: DRC Overview Audience: People w/Disabilities and Family Members Total Trained: 17 Staff: SeRonna Rodgers and Brandy Marks, Advocate Collaboration: The DRC Board O&E Committee developed these forums to take intake out.

February 22, 2011 ARS Office of Deaf & Hard of Hearing Impaired Advisory Council Training Topic: Disability Rights Center of AR Audience: Persons with hearing loss and professionals Total Trained: 11 Staff: Nan Ellen East

February 23, 2011 McClellan Magnet High School Transition Conference Training Topic: DRC Transition/Overview Audience: HS Students w/Disabilities, Family Members, and Teachers Total Trained: 172 Staff: Latisha McClendon and Barry Vuletich

March 2, 2011 West Memphis Transition Fair Training Topic: DRC Transition/Overview Audience: HS Students w/Disabilities, Family Members, and Teachers Total Trained: 120 Staff: Latisha McClendon

March 12, 2011 Pine Bluff Transition Fair Training Topic: DRC Transition/Overview Audience: HS Students w/Disabilities, Family Members, and Teachers Total Trained: 130 Staff: Latisha McClendon & Darla Freeman

March 25, 2011 DDC Family Leadership Training Training Topic: DRC Overview Audience: People w/Disabilities and Family Members Total Trained: 45 Staff: Barry Vuletich & Vincent McKinney

April 19, 2011 ACTI, Hot Springs, Arkansas Training Topic: CAP, PABSS, TBI and HAVA Audience: ACTI Staff Total Trained: 6 Staff: Eddie Miller

May 3, 2011 ACTI, Hot Springs, Arkansas Training Topic: CAP, PABSS, TBI and HAVA Audience: ACTI Staff Total Trained: 9 Staff: Eddie Miller

June 6, 2011 UCA OT Department Training Topic: DRC Overview Audience: UCA OT Students and Professors Total Trained: 52 Staff: Elizabeth Eskew

June 7, 2011 ACTI, Hot Springs, Arkansas Training Topic: CAP, PABSS, TBI and HAVA Audience: ACTI Staff Total Trained: 8 Staff: Eddie Miller

June 9, 2011 Albert Pike Hotel Training Topic: DRC Overview Audience: People w/Disabilities Total Trained: 17 Staff: Vincent McKinney

July 7, 2011 Arkansas Association of the Deaf/AR Registry of Interpreters for the Deaf Training Topic: DRC Overview Audience: Interpreters and People who are Deaf Total Trained: 100 Staff: SeRonna Rodgers

July 15, 2011 Family to Family Health Care Centers Training Topic: DRC Overview Audience: F2F Coordinators Total Trained: 8 Staff: Darla Freeman

August 3, 2011 Life Enrichment and Development (L.E.A.D.) Training Topic: DRC Overview/Self Advocacy Audience: Elderly PWD/Service Providers/Family Members Total Trained: 275 Staff: Latisha McClendon

August 18, 2011 Arkansas Spinal Cord Commission Training Topic: DRC Overview/ADA-Accessible Parking Audience: PWD/Service Providers Total Trained: 15 Staff: Barry Vuletich September 27, 2011 ACTI Training Topic: Client Rights Audience: Students w/Disabilities Total Trained: 15 Staff: Eddie Miller

Exhibits Total Exhibits: 23 Total Attendance: 5,283

October 7, 2010 Transition Fair Attendance: 173 Participants: HS Students with Disabilities Staff: Latisha McClendon Funding Source: CAP/PABSS

October 11-13, 2010 2010 Transition Summit Attendance: 256 Participants: Teachers and Counselors Staff: Latisha McClendon

October 20, 2010 AR Disability Policy Summit (ADPC) Attendance: 65 Participants: Politicians, Candidates, PWD, Disability Related Groups Staff: SeRonna Rodgers and Vincent McKinney

October 21, 2010 Disability Awareness Day Attendance: 125 Participants: Disability Related Groups and PWD Staff: SeRonna Rodgers and Vincent McKinney

October 22, 2010 VA Hospital-LR Disability Awareness Day Attendance: 30 Participants: Veterans & VA Staff Staff: SeRonna Rodgers

October 26, 2010 Ask the Advocate, Benton Attendance: 18 Participants: Veterans & VA Staff Staff: SeRonna Rodgers

November 18-19, 2010 3rd Annual TBI Conference Attendance: 100 Participants: People w/TBI, family members, care givers, service providers Staff: SeRonna Rodgers

December 1-3, 2010 Welcome the Children Conference Attendance: 181 Participants: Culturally Diverse People, Service Providers Staff: SeRonna Rodgers & Vincent McKinney

January 13, 2011 Ask the Advocate, Arkansas Support Network-Springdale Attendance: 17 Participants: People w/Disabilities and Family Members Staff: SeRonna Rodgers & Brandy Marks

February 23, 2011 McClellan Magnet High School Transition Conference Attendance: 172 Participants: HS Students w/Disabilities, Family Members, and Teachers Staff: Latisha McClendon and Barry Vuletich

March 2, 2011 West Memphis Transition Fair Attendance: 120 Participants: HS Students w/Disabilities, Family Members, and Teachers Staff: Latisha McClendon

March 4, 2011 Mental Health Public Forum Attendance: 34 Participants: HS Students w/Disabilities, Family Members, and Teachers Staff: SeRonna Rodgers

March 10, 2011 West Memphis Welcome to Parent Awareness Fair Attendance: 7 Participants: Parents of Students w/Disabilities Staff: Latisha McClendon

March 12, 2011 Pine Bluff Transition Fair Attendance: 130 Participants: HS Students w/Disabilities Staff: Latisha McClendon

March 15, 2011 5th Annual LRSD Career Day Attendance: 2500 Participants: HS Students w/Disabilities Staff: Latisha McClendon

April 4, 2011 Students w/Disabilities Workforce & Higher Education Transition Fair Attendance: 12 Participants: College Students w/Disabilities Staff: Latisha McClendon

April 30, 2011 Hola’ AR Health & Safety Fair Attendance: 150 Participants: Unserved/Underserved Families of Latino Decent Staff: SeRonna Rodgers

May 20, 2011 Spinal Cord Commission Conference Attendance: 218 Participants: College Students w/Disabilities Staff: SeRonna Rodgers

June 16, 2011 ARA Conference Attendance: 100 Participants: People w/Disabilities, ARS Staff, Service Providers Staff: SeRonna Rodgers

July 7-8, 2011 AAD/ARID Conference Attendance: 200 Participants: Interpreters and People who are Deaf Staff: SeRonna Rodgers

August 3, 2011 9th Annual Senior Citizens’ Day Attendance: 275 Participants: PWD/Service Providers/Family Members Staff: Latisha McClendon

September 10, 2011 2011 Resource Day & Camp at ACH Attendance: 100 Participants: Children w/Disabilities/Service Providers/Family Members/Aides and Caregivers/Home Nurses Staff: Elizabeth Eskew and Barry Vuletich

September 27, 2011 Transition Fair at University of Hope Community College Attendance: 200 Participants: Students w/Disabilities/Faculty Staff: Vincent McKinney

Arkansas Democrat-Gazette-Total Articles: Daily Subscribers-192,564 Sunday Subscribers-270,635 Audience: Arkansans September 19, AR Democrat-Gazette, Governor’s appointments (mentions board member, Fred Reinhart, and DRC staff, Eddie Miller and Latisha McClendon)

Periodicals 2

May 1, 2011, TASC Update, Why I’m My Own Best Advocate, Elizabeth Eskew and Barry Vuletich

Arkansas Legislative Digest: Subscribers: 155 total August 26, The Interim Digest, Arkansas Children’s Hospital/Walmart Pro Bono Medical Legal Partnership, 300 total viewership

Publications/Booklets/Brochures: DRC Produced

P&A Brief- December 2010, Mock 2010 Legislative session for PWDs, FYAN, DD Network, and TBI Conferences, Juvenile Justice Reform update Hard copies: 3,018 sent; Email: 983; Published on DRC website; handed out 150+ at conferences and sent out to callers contacting DRC for assistance

PAAT Brochures-500/CAP Brhochures-500/PABSS Brochures-500/PATBI Brochures-500 DRC General Brochures-500, GEOP P&A Brief, 1250 emailed, 200 printed for distribution, and published on DRC website

Additional Information:

• A DRC Board member serves on the Governor’s Developmental Disabilities Council (DDC) and serves on its Goals and Objectives Committee.

• A DRC advocate served on the University Center for Excellence in Developmental Disabilities (named “Partners for Inclusive Communities”), Consumer Committee.

• A DRC Advocate was elected member of the Brain Injury Association of Arkansas

• The DRC /CAP outreach and education coordinator serves on the CAN DO Committee, providing positive public awareness activities to increase the value of individuals with disabilities.

• The Partners in Brain Injury conference increased the numbers of TBI clients at DRC in relation to the numbers in the state interested in employment and training, assistive technology, special education, health care and supported housing among other rehabilitation issues.

• CAP participated in the Welcome the Children Conference that was geared toward reaching out to the many diverse cultures in the state that have more difficulties than others accessing f. Involvement with advisory boards: Identify in what ways CAP is involved with advisory boards (e.g., State Rehabilitation Council, Arkansas Independent Living Council, etc.) Specific CAP activities associated with the State Rehabilitation Council, Services for the Blind and the State Independent Living Council are as follows:

Rehabilitation Council (RC): The RC was not very stable this year, due to people not being appointed. CAP was appointed in April 2012. Meetings were scheduled and then canceled. Some people didn’t get the notice. CAP attended 3 meetings this year. Listed below are concerns that CAP is challenging the Rehabilitation Council (RC) to address:

1. An Arkansas Rehabilitation Staff gave a report of ARS activities. He reported that Arkansas Career and Technical Institute (ACTI), formerly Arkansas Rehabilitation Services in Hot Springs continues to make changes toward outsourcing more of the acute care to facilities in their clients’ communities. They will still have a clinic model open similar to that offered on most college campuses. The funds saved from this transition will go back into field services. Staff also reported that the Ticket to Work program may not be renewed. These services have been very beneficial to consumers and ARS feels that losing this program will have a negative impact on consumers.

2. ARS staff reported that ARS had an on-site monitoring from RSA and they are waiting on the final report. He said the Jonesboro Project has been put on hold until appropriate office space can be located. He said that ARS is considering a second I/R project in the southern part of the state. Offer other training areas for clients who don’t make it at Arkansas Career Training Institute. Far too many students are being sent home with no option of job training presented to them. 3. Clients are being denied enrollment in job training at Arkansas Training Institute in Hot Springs. Some students have been told that their mental health is not stable enough to attend ACTI. Students are being put on a waiting list before enrolling in job training at ACTI

Arkansas Independent Living Council (AILC): The CAP Coordinator attended 4 AILC meetings this year.

Listed below are highlights of Council’s activities: 1. The Executive Director for the AILC resigned in December 2011. The AILC is searching to hire a new Director. During this process, the AILC office is relocating to a new office. The secretary reported that she has started attending various meetings in the community such as CAN DO and ADPC to start re-establishing the AILC presence with other agencies that serve the disability community.

2. AILC Staff is attending CAN DO meetings where they are on a fundraising committee. A cookbook is being developed that will include recipes from people with disabilities. The book will use people first language and have recipes and tips for people with disabilities to use. She also is attending ADPC meetings and working on the upcoming Summit. She has been doing accessibility surveys with Partner’s for Inclusive Communities at the breast care centers visited in a recent program. She did this as part of outreach for the council. AILC staff continues to support the work of the Homeless Commission with respect to the veterans with disabilities. AILC staff is working now with the Harmony Health clinic in regards to the needs for individuals with disabilities.

3. A new Executive Director was hired in August 2012. The AILC is working to make contacts and renew the relationship with other agencies that they can collaborate with to serve people with disabilities. The new director is busy looking for ways to provide the best services for people with disabilities. The Director spoke at the Rotary of Midtown, she also is working on Affordable Housing and the communities that are affected by budget cuts.

4. A meeting was held with Jonathan Bibbs, the director for the Arkansas Career Training Institute (ACTI). The meeting was very positive and ideas were presented on how the AILC could collaborate with the staff at the ACTI when students graduate by being a resource. Future meetings will be planned to work out details.

Board of the Division of Services for the Blind (BDSB): The CAP Coordinator attended 3 out of 4 meetings this year.

Listed below are highlights of the DSB board meetings:

1. The DSB Director reported that they are still working on the Supported Employment Program, including an Employment First conference. DSB continues to work with Voc. Rehab on a Small Business Initiative. DSB is hosting training in Harrison where one of the focuses will be on developing a business plan.

2. During the DSB board meeting, it was reported that DSB also had a monitoring review and they have their final report. DSB is setting up a correction plan that is due on September 29, 2011. DSB will still collaborate with Lions World for direct services for the Older Blind program due to the continued decline of federal grant funds. There are still eleven teachers re-contracted until 6/30/12 with Lions World. DSB expects that they will be affected by the Budget Control Act, but felt that the consumers will be protected since the act does state that the most significantly disabled will be served first.

3. The Director of DSB reported they are working with Voc Rehab to find appropriate jobs for people who are blind and visually impaired. They are still working with Lions World for the Older Blind program to provide services and their latest evaluation from their federal funding was favorable; Lions World is covering the entire state. DSB has just completed their Jump Start program where students work on employment skills in a three week program that also includes daily living activities and socialization skills. DSB is also working on moving toward parent summits where they would be able to be advocates for their students in their areas. 4. DSB continues to collaborate with CAP in ways to better serve individuals who are blind/visually impaired. CAP will visit the DSB offices around the state and provide CAP training to new staff and agree on better ways to serve people who are blind/visually impaired. CAP can report that the Director of DSB has an open door policy with the CAP staff.

Additional Information:

• A DRC Board member serves on the Governor’s Developmental Disabilities Council (DDC) and serves on its Goals and Objectives Committee.

• A DRC advocate served on the University Center for Excellence in Developmental Disabilities (named “Partners for Inclusive Communities”), Consumer Committee.

• A DRC Advocate continues to serve as member of the Brain Injury Association of Arkansas.

• The DRC /CAP outreach and education coordinator serves on the CAN DO Committee, providing positive public awareness activities to increase the value of individuals with disabilities.

g. Outreach to unserved/underserved populations: Identify the strategies used to conduct outreach to and to serve individuals previously unserved or underserved and/or individuals who are members of minority groups. • Church of God in Christ requested DRC/CAP training during the conference in Hot Springs AR in July 2012. The training consisted of information about the Client Assistance Program, Arkansas Rehabilitation Services and Services for the Blind, and programs at DRC. About 3,500 people attended the 3 day conference. This denomination is predominantly African American.

• Disability Rights Center of AR (DRC) collaborated with the Arkansas Rehabilitation Trauma Advisory Sub-committee, Baptist Health Rehabilitation Institute, Arkansas Spinal Cord Commission, the Brain Injury Alliance of Arkansas, and Neuro-Restorative Timber Ridge to have the 1st Annual Arkansas Trauma Rehabilitation 2012 Conference. It was the first trauma rehabilitation educational program. This one and a half day conference was held June 14 -15, 2012, at the J.A. Gilbreath Conference Center on the campus of Baptist Health Medical Center-Little Rock

• One hundred fifty (150) people attended the Trauma Rehabilitation Conference which included individuals with traumatic brain injury, their families, caregivers, case managers, medical rehabilitation professionals, physicians, nurses, social workers, attorneys, educators, policy makers, therapists, state agency personnel and other public and private service providers. Everyone enjoyed a full day of training and networking. • Rehabilitation is an important link in the return of traumatically injured Arkansas to home, work and a full life. Experts in the trauma and rehabilitation fields addressed the continuum of services, as well as provided specific information about several of the most traumatic injuries, including spinal cord injuries, traumatic brain injuries and amputations. The target audience was healthcare professionals involved in the continuum of care, as well as those decision makers who assure Arkansans receive needed services. This includes, Traumatic Brain Injury Coordinators, Hospital Trauma Coordinators, Certified Health, Education Specialists, Case Managers, Rehabilitation Professionals, Registered Nurses, Social Workers, Licensed Practical Nurses, and Legislators. Describe the impact of your outreach efforts, especially in terms of how your outreach efforts have benefited individuals who traditionally have been unserved or underserved.

• The impact of the Church of God in Christ training is great. Those in attendance expressed how they are able to advocate for themselves and also help others advocate. I was able to listen to stories about how some were able to secure services that they needed because of the training they received at the conference. Some of the attendees stated that they are receiving job training as well as children being provided the accommodations needed in school. These training have given people the tools needed to advocate for themselves. They thanked DRC/CAP for providing the training. Brochures and business cards were given to attendees. • CAP participated in the Welcome the Children Conference that was geared toward reaching out to the many diverse cultures in the state that have more difficulties than others accessing services. h. Alternative dispute resolution: The Act clearly mandates CAP to engage in mediation (or other forms of alternative dispute resolutions) prior to seeking a formal or legal remedy on behalf of the individual served. Part II-H5 of the Form RSA-227 asks you to identify the number of times your CAP agency engaged in ADR. In addition to that numerical data, be sure to describe, in the Narrative portion of your report, your efforts at engaging in ADR procedures, including how successful (or not successful) your attempts have been and an explanation of why CAP did not engage in ADR prior to seeking a formal or legal remedy.

• CAP was successful in representing six individuals through the use of negotiations and administrative reviews in FY12. Resolving conflicts at the lowest level serves the best interests of all parties. Resolution at higher levels involves greater investment of time and resources on the part of the CAP, the VR agency, and the client. As a result of CAP involvement, no cases made it to a hearing level this year.

i. Systemic advocacy: Describe the systemic advocacy undertaken. Indicate the problems that have been identified in the delivery of VR and independent living services. To the extent possible, detail evidence/documentation that substantiates the problems. Summarize the activities CAP has undertaken to remedy the problems. Outline the State VR agency’s responses to those activities and explain the status of the problems at the close of the fiscal year. As appropriate, provide CAP’s plans for continuing to address the problems during the next fiscal year. • A staff member from Arkansas Career Training Institute called and stated that some students were being discharged from ACTI without being told about the CAP. This staff member was concerned that students were not represented fairly during discharge meetings. I called the Director and explained my concerns. We agreed to meet and discuss this issue. During the meeting I explained that a client of ARS should be reminded and given information about the CAP during the entire ARS process. The Director invited other members of his staff to the meeting. A decision was made that CAP would be emailed when a student is discharged from ACTI. I’m happy to report that CAP has received some emails. Students can have access to CAP representation if they need it. Some students were being sent home because they didn’t remember to call CAP. j. Interesting cases: Describe a few of the more interesting or unique cases that CAP worked on during the fiscal year. Summarize the facts of the case and the activities that CAP undertook or is undertaking to resolve the issues raised by the individual served. Explain whether the case raised systemic or policy-making issues and CAP’s plan to address those issues.

• Mr. D was a client of DSB. Mr. D wanted his case reopened. Mr. D had been a client of DSB in the past and he had problems finding a job. Mr. D planned to move to another state and requested that DSB close his case. Mr. D’s plans changed and he went back to DSB to get his case reopened but he was denied. CAP staff called the DSB counselor and discussed the change in Mr. D’s plan and that he needed his case reopened. After talking to the counselor, Mr. D’s case was still not opened. I called the Director of DSB and explained the problem that Mr. D was facing and his need to get his case reopened. I explained that Mr. D. wanted to work, he needed his case reopened, and he needed job placement services. The Director agreed that DSB would reopen Mr. D’s case and provide job placement services to Mr. D. This case did raise systemic issues. We discussed why clients who asked for their case to be closed would have to go back through the whole application process. We will discuss this issue in FY 2013. If we can change this practice, other clients won’t have to advocate this issue. • Ms. P. is a client of Arkansas Rehabilitation Services. Ms. P called CAP and reported that she had been attending college and ARS was paying for her visits to the psychiatrist. Ms. P. withdrew from college because of personal problems. When Ms. P. withdrew college, ARS refused to pay for visits to her psychiatrist. Ms. P. explained that she was looking for a job and needed to continue to see her doctor. ARS denied this service to Ms. P. I spoke to Ms. P. and told her that ARS could provide job placement services and she agreed that she need this service. I called the ARS counselor and explained that Ms. P. withdrew from college but she still needed ARS services. The ARS stated that Ms. P. was no longer in college. I asked ARS staff to amend the IPE and provided job placement and continue to pay for Ms. P. to visits to her psychiatrist. The staff at ARS agreed to amend the IPE and provide the services that Ms. P needed. There were no systemic issues in this case.

k. On-line information/outreach: Describe efforts CAP may have put forth to create a web page or some other on-line means of providing information to the public. Include information about the number of "hits" your on-line site received.

• CAP information is provided on a program page in the Disability Rights Center of Arkansas website (http://www.arkdisabilityrights.org). This site remains accessible for visitors with vision impairments using screen-reader software through the universally accepted “Bobby” standard for website accessibility. The CAP page contains program information, as well as links to OSERS and to rights protection, advocacy, services, and support resources for persons with disabilities.

• The DRC/CAP website received 46,428 visitors and 110,824 visitor’s hits in FY 2012. We were able to continually upload helpful information for our clients and callers. We promoted the website in our newsletters and flyers. DRC also developed a weblog and is on Facebook.

5. End of form:

Transmittal: The RSA-227 reports should be sent within 90 days of the end of the fiscal year covered. Please submit one form each to RSA Central Office and the appropriate regional office using one of the options listed below. If you have questions regarding the completion of this form, contact RoseAnn Ashby in the RSA Central Office at: 202 245-7258.

A. Electronic Mail addresses via INTERNET--

Specific instructions and the URL for key entry/on-line editing of data directly into the RSA MIS will be provided when available.

The RSA Central Office Internet E-mail address for the RSA-227 is: roseann.ashby@ed.gov

For information about completion of the RSA-227, please use the same Internet E-mail address.

Regional Office E-mail addresses are:

Region I Allen.Kropp@ed.gov Region II Allen.Kropp@ed.gov Region III Ralph.Pacinelli@ed.gov Region IV Ralph.Pacinelli@ed.gov Region V Joe.Cordova@ed.gov Region VI Loerance.Deaver@ed.gov Region VII Joe.Cordova@ed.gov Region VIII Loerance.Deaver@ed.gov Region IX Noel.Nightingale@ed.gov Region X Noel.Nightingale@ed.gov

B. US Mail and Facsimile--

The Central Office fax is (new CO FAX number); and the US postal address is: Rehabilitation Services Administration 550 12th Street, S.W. Washington

Certification

Approved

This Report is Complete and Correct.Yes
Date Signed:27-Dec-12
Name of Designated Agency Official:Nan Ellen East
Title of Designated Agency Official:Executive Director