RSA-227 - Annual Client Assistance Program (CAP) Report

Kentucky (KENTUCKY CLIENT ASSISTANCE PROGRAM) - H161A110018 - FY2011

General Information

Designated Agency Identification

NameKentucky Client Assistance Program
Address275 E. Main Street
Address Line 22nd Floor
CityFrankfort
StateKentucky
Zip Code40621
E-mail Addressvanessa.denham@ky.gov
Website Addresshttp://kycap.ky.gov
Phone502-564-8035
TTY
Toll-free Phone800-633-6283
Toll-free TTY
Fax502-564-1566

Operating Agency (if different from Designated Agency)

NameKentucky Client Assistance Program
Address275 E. Main Street
Address Line 22nd Floor
CityFrankfort
Zip Code40621
E-mail Addressvanessa.denham@ky.gov
Website Addresshttp://kycap.ky.gov
Phone502-564-8035
TTY
Toll-free Phone800-633-6283
Toll-free TTY
Fax502-564-1566

Additional Information

Name of CAP Director/CoordinatorGeraldine Gordon-Brown
Person to contact regarding reportVanessa Denham
Contact Person Phone502-564-8035

Part I. Agency Workload Data

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the Rehabilitation Act0
2. Information regarding Title I of the ADA7
3. Other information provided93
4. Total I&R services provided (Lines A1+A2+A3)100
5. Individuals attending trainings by CAP staff (approximate)80

B. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines B1-B3.

1. Individuals who are still being served as of October 1 (carryover from prior year)12
2. Additional individuals who were served during the year50
3. Total individuals served (Lines B1+B2)62
4. Individuals (from Line B3) who had multiple case files opened/closed this year. (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line B3 above.)0

C. Individual still being served as of September 30

Carryover to next year. This total may not exceed Line I.B3. 12

D. Reasons for closing individuals' case files

Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served to account for those unusual situations, referred to in Line I.B4, when an individual had multiple case files closed during the year.

1. All issues resolved in individual's favor17
2. Some issues resolved in individual's favor (when there are multiple issues)5
3. CAP determines VR agency position/decision was appropriate for the individual7
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)7
5. Individual chose alternative representation0
6. Individual decided not to pursue resolution3
7. Appeals were unsuccessful0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual refused to cooperate with CAP11
10. CAP unable to take case due to lack of resources0
11. Other (please explain)

E. Results achieved for individuals

1. Controlling law/policy explained to individual22
2. Application for services completed.0
3. Eligibility determination expedited1
4. Individual participated in evaluation0
5. IPE developed/implemented20
6. Communication re-established between individual and other party3
7. Individual assigned to new counselor/office0
8. Alternative resources identified for individual4
9. ADA/504/EEO/OCR/ complaint made0
10. Other0
11. Other (please explain)

Part II. Program Data

A. Age

As of the beginning of the fiscal year. Multiple responses are not permitted.

1. 21 and under8
2. 22 - 4024
3. 41 - 6429
4. 65 and over1
5. Total (Sum of Lines A1 through A4. Total must equal Line I.B3.)62

B. Gender

Multiple responses not permitted.

1. Female29
2. Male33
3. Total (Sum of Lines B1 and B2. Total must equal Line I.B3.)62

C. Race/ethnicity

1. Hispanic/Latino of any race0
For individuals who are non-Hispanic/Latino only
2. American Indian or Alaskan Native1
3. Asian0
4. Black or African American13
5. Native Hawaiian or Other Pacific Islander0
6. White48
7. Two or more races0
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Blindness (both eyes)1
2. Other visual impairments7
3. Deafness3
4. Hard of hearing6
5. Deaf-blind0
6. Orthopedic impairments15
7. Absense of extremities0
8. Mental illness15
9. Substance abuse (alcohol or drugs)2
10. Mental retardation1
11. Specific learning disabilities (SLD)4
12. Neurological disorders3
13. Respiratory disorders2
14. Heart and other circulatory conditions1
15. Digestive disorders0
16. Genitourinary conditions0
17. Speech Impairments0
18. AIDS/HIV positive0
19. Traumatic brain injury (TBI)2
20. All other disabilities0
21. Disabilities not known0
22. Total (Sum of Lines D1 through D21. Total must equal Line I. B3.)62

E. Types of individuals served

Multiple responses permitted.

1. Applicants of VR Program14
2. Clients of VR Program48
3. Applicants or clients of IL Program0
4. Applicants or clients of other programs and projects funded under the Act0

F. Source of individual's concern

Multiple responses permitted.

1. VR agency only62
2. Other Rehabilitation Act sources only0
3. Both VR agency and other Rehabilitation Act sources0
4. Employer0

G. Problem areas

Multiple responses permitted.

1. Individual requests information2
2. Communication problems between individual and counselor23
3. Conflict about services to be provided43
4. Related to application/eligibility process13
5. Related to IPE development/implementation3
6. Other Rehabilitation Act-related problems0
7. Non-Rehabilitation Act related0
8. Related to Title I of the ADA0

H. Types of CAP services provided

Choose one primary CAP service provided for each case file/service record.

1. Information/referral13
2. Advisory/interpretational27
3. Negotiation8
4. Administrative/informal review2
5. Alternative dispute resolution0
6. Formal appeal/fair hearing0
7. Legal remedy0
8. Transportation0

Part III. Narrative

Narrative

a. Type of agency used to administer CAP:

KyCAP operates as an independent state agency external to programs providing services under the Rehabilitation Act. KyCAP is currently attached to the Office of Legal Services under the Education Cabinet’s Office of the Secretary. Therefore, KyCAP is identified as an external - other public agency.

b. Sources of funds expected: The chart below demonstrates our source of funding:

Source of funding Total expenditures spent on individuals

Federal funds $118,387

State funds 0

All other funds 0

Total from all sources $118,387

c. Budget for current and following fiscal years: The following chart represents expenditures for federal fiscal year October 1, 2010 through September 30, 2011 of $118,387.

Category Current Fiscal Year Next Fiscal Year Wages & Salaries 75,655 83,220 Fringe Benefits (FICA, unemployment, etc.) 32,266 35,492 Materials/Supplies 1,703 3,000 Postage 214 2,350 Telephone 735 2,455 Rent 3,194 3,500 Travel 1,902 10,000 Copying 0 0 Bonding/Insurance 0 0 Equipment Rental/Purchase 1,900 0 Legal Services 0 2,000 Indirect Costs 0 2,500 Miscellaneous 818 1,102 Total Budget 118,387 145,619

Due to needed CAP trainings, traveling expenses, mandatory yearly increments for staff, continuously-rising health care expenses, high gas prices, and federal funding cuts, KyCAP has very few carryover dollars for FY2013. More federal funds are needed to keep KyCAP from eliminating essential training and travel, including travel to meet with clients.

d. Number of person-years: KyCAP services were provided by two (2) full-time staff. These were Director and Program Coordinator.

Type of position Full-time equivalent % of year position filled Person-years

Professional Full-time 1 1 100% 100% 1 1

Part-time

Vacant

Clerical

Full-time

Part-time

Vacant Part III Narrative

e. Summary of presentations

During this fiscal year, the KY CAP Program staff was invited to make presentations to approximately 80 individuals. The Director of the KY CAP was a presenter for our April Fair Housing Month and approximately 50 people were in attendance. Our Program Coordinator, Vanessa Denham presented information on the KY CAP Program to 14 new counselors for the Office for Vocational Rehabilitation on October 28, 2010. She also presented KY CAP information to 15 new counselors for the Office for the Blind on November 16, 2010.

f. Involvement with Advisory Boards

Our Program Coordinator, Vanessa Denham continues to represent our KY CAP Program on both of the KY Office of Vocational Rehabilitation‘s Statewide Council and their Interagency Coordinating Committee (ICC). She also participates on two committees: Public Awareness, and the Advocacy Committee.

The KY CAP Director continues to participate on the KY Advisory committee for Mental Health services for the Deaf and Hard of Hearing throughout this fiscal year. The major event this year was the completion of the 2011 Biennial Report regarding the needs of mental health services for our deaf and hard of hearing throughout 120 counties of the Commonwealth of Kentucky. This report dealt with four major Mandates which are: Mandate One: Describe the Accommodations & the Mental Health and Substance Abuse Services made Accessible to Deaf and Hard of Hearing Individuals Mandate Two: Report the Number of Deaf and Hard of hearing Individuals Served Mandate Three: Identify Additional Service Needs for the Deaf and Hard of Hearing Mandate Four: Identify a Plan to address Unmet Service Needs.

As of September 19, 2011, the CAP Director has completed her final and second three year term as a member of the National Disability Rights Network (NDRN) CAP Advisory Committee. Her along with Karen Stanfill of the Texas P & A/CAP and Geoff Peterson of the Colorado P & A/CAP has completed their second three year terms and were replaced with three new members. The new members of the CAP Advisory Committee are Don Parrish of the Vermont CAP, David Gallegos of the Louisiana P & A/CAP and Thomas Thornburgh of the Northern Marianas P & A/CAP. The CAP Advisory Committee under the direction of Attorney Amy Scherer of NDRN provides training and technical support to the Client Assistance Programs under a renewed five year grant starting in October 2010 from the Rehabilitation Services Administration (RSA). The Director was unable to attend the required grant face-to-face meeting of the CAP Advisory Committee, but she did participate by teleconference to Baltimore, MD.

The KY CAP Director continues to be an active board member for the National Disability Rights network (NDRN) representing Region IV. I participated in one board teleconference in January and two face-to-face meetings, one in Washington, DC in March and one in Chicago, IL in July. Some of the concerns discussed were major budget matters and the effects of the influences of the upcoming presidential election.

The KY CAP director continues to participate in the Kentucky Licensing Board for Specialists in Hearing Instruments. As board member I represent our consumers’ interests, concern, issues, and problems in areas of audiometric testing, sales of equipment and various hearing devices.

The Carl Braden Memorial Center Board of Directors met three times this year and the KY CAP director continues to participate. A major event of this year was the People Not Poisons Environmental Justice Fair Event which drew major attention to the continuing poisoning of a local area called Rubbertown. Previously there was a massive factory explosion and two employees were burned to death. This event also highlighted the racism inherent in the targeting of poor and people of color communities by toxic industries. Member of the Braden Board did a great job of educating and mobilizing the public. There was also media coverage to further assist in our efforts to draw in a very diverse crowd and continue to build together community awareness.

The CAP director continues to represent KY CAP on the Office for the Blind’s Statewide Rehabilitation Council, and I am the chair of the Special Projects Committee. This year was a very exciting year for our committee and we took the leading role with outstanding support from OFB staff member, Cora McNabb to compose a very detailed Resource Directory for persons with visual impairments and their families. This directory has a wealth of information that can also be used by any agency representative. g. Outreach to the Unserved/Underserved Population On October 13-15, 2010 the KY CAP director attended the KY Commission on Human Rights annual conference and one of the session was titled “Disability-KY‘s Overlooked Majority” and the lead panel presenter was Ms. Marsha Hockensmith, Executive Director of the KY Protection and Advocacy Division. Some of the other sessions to name a few were a Town Hall focus Group “50 Years later, Where Do We Go From Here”, Education and Outreach Networking Summit, Native Americans in KY, Economic Development, and Developing a Human Rights Agenda.

Also October 16-19 the KY CAP staff did attend the 40th. Southeast Regional Institute on Deafness and their theme was “Rising to the Challenge-Raising the Bar”. The purpose of the SERID is to hold an annual conference by State Coordinators for the Deaf in the Southeastern United States and to further the knowledge concerning issues for individuals who are deaf, hard of hearing, deaf-blind, and/or persons who are late deafened. An overview of the Independent Living Program for the Deaf on the local level, issues of education on domestic violence as it affects the Deaf community, Congenital Rubella Syndrome and it’s later manifestation, exploration of the labyrinth as a therapeutic tool, “speed mentoring” as an innovative way to examine ethical dilemmas presented when providing services with an ASL interpreter and finally creating a statewide system for mental health services.

On November 4 & 5, KY CAP staff attended the 2010 KY Advancing Employment Connecting People (APSE) Conference. Theme of the conference was “Supported Employment Works!” Some of the sessions to name a few were 1.Working with Autism (Not Against It) the main emphasis was the issue of keeping employment could be a challenge due to social and communication differences; 2.Transitioning from School to Adult Services, we received information regarding transition services and the IEP, and options for students after graduation being transition to adult services; 3. Evidence Based Supported Employment for people with serious Mental Illness and Substance Use, this session discussed how work is part of the recovery process. The exciting part of this session was the presentation by a consumer advocate sharing his process of recovery experiences and his very powerful return as a responsible member of the labor force; 4. You Make the Difference this was a concerned with supporting persons with traumatic brain injury in Kentucky and exploring strategies for job development and 5. Dispelling Your Fears of Working with the Blind and Visually Impaired this session focused on interacting with individuals who are blind or visually impaired, exploring common myths and working with the KY Office for the Blind.

On February 16, Vanessa Denham represented the KY CAP at the PARTNERS’ one day celebration of employment work accomplished on behalf of person with disabilities in the Eastern part of the KY Commonwealth and discussed how to make plans for the future. Our KY Protection and Advocacy worked with the KY work Incentive Planning & Assistance (WIPA) and the Office of Vocational Rehabilitation hosted a series of employment fairs for people with disabilities in 2010.

On February 24, KY CAP staff together with representatives from OVR, OFB and P & A attended the United 874 Coalition, annual Advocacy event named for the over 874,000 of Kentuckians who self—identified as having at least one disability. This advocacy event gave individuals with disabilities the opportunity to meet and speak out about their needs and concerns. Appropriately 1,169 individuals attended this 2010 event. The question and answer issues included barriers to full participation in all aspects of community living, Medicaid, support for services and funding issues.

On February 28, KY CAP staff along with other agency representatives of the Office of Vocational Rehabilitation met with Joey Trapani, Director of Business Development for the National Deaf Academy (NDA) in Mt. Dora, Florida to learn more about their services. NDC provides innovative psychiatric treatment programs for the Deaf and Hard of hearing children, adolescents and adults. The Academy also provides services to persons diagnosed with in the Autism Spectrum. NDC embraces a “total communication model” with American Sign Language (ASL) as the primary language used on campus.

On March 25, KY CAP staff participated in the Northern Kentucky 5th. Annual Traumatic Brain Injury Conference and their theme was “Three Roads of Care”. Conference objectives were first describing the 3 roads or levels of care 1. Acute, 2. Sub-Acute, and 3. Post- Acute. Second to explain the health care needs and provide appropriate community resources to address them and the third and final objective was to evaluate the effectiveness of support groups, community agencies, rehabilitation agencies and other major brain injury focus organizations.

On March 29-31, KY CAP staff was invited to join the Office for the Blind staff for training on individual plans, transferable skills and writing vocational goals. This training addressed how we could use this information in our assessment process to determine employment outcomes. Our trainer was Dr. Karen Wolffe, Director of Professional Development and Career Connect at the American Foundation for the Blind in Austin, Texas.

On April 14, the CAP Director was a presenter for the month of April’s Fair Housing Month and her title was “Housing: Facing the Giant Need-Going From Good to Great”. Her presentation centered on housing needs of persons with disabilities, the revised regulations implementing the ADA regarding accessibility and places of accommodation. I was the former housing specialist at the first Independent Living Center to be established in Kentucky specifically in the city of Louisville. KY was the first State below the Mason/Dixon Line to adopt a Fair Housing Act. We know that people with disabilities of all ages continue to need affordable as well as accessible housing.

On May 25, KY CAP staff joined the Office of Vocational Rehabilitation and others to hear a presentation by Ron Couch of the KY Office of Employment and Training. The title of his presentation was “Changing Demographics and Workforce Trends”. This presentation discussed demographic, educational, workforce and economics issues that are impacting vocational rehabilitation consumers in their efforts to enter the job market. This presentation was part of the celebration of the May, 2011 job Placement month.

On June 16-19, KY CAP staff participated in the 43rd. Biennial Kentucky Association of the Deaf (KAD) Conference and the theme of this conference was “Building Leadership Communication and Collaboration”. Vanessa Denham, Program Coordinator for KY CAP participated on a group panel discussion to show case agency services along with representatives from Office of Vocational Rehabilitation, Office for the Blind, KY Commission on the Deaf and Hard of Hearing, and from Mental Health Services for the Deaf and Hard of Hearing. A few of the sessions were Managing Stress for Deaf Families, How will KY help You in an Emergency, Sprint Relay Store with Sprint Mobile VRS, Successful Advocacy, and What are my Rights in the Job application Interview Process and hiring process in the Workplace.

On July 25, KY CAP staff attended the 2011 celebration of the 14th. Annual ADA Rally sponsored by Independence Place, one of seven independent living centers in the Commonwealth of KY. The 21st anniversary celebration was held at the KY Capital Rotunda in Frankfort.

On August 3, the KY CAP director and others traveled to the KY School for the Deaf to attend a graduation ceremony that was 60 years late for 75 African American former deaf students identified as having completed graduation requirements between 1930 and 1955, but due to segregation were denied their diplomas. Prior to the 1960’s, at the Kentucky School for the Deaf, African American students were taught in a one room school house, separated from White students. When the African Americans students completed the required lessons for graduation they were asked to leave the school without the recognition of completing their education. The White students were participating in graduation ceremonies and various other celebrations, while the African American students were simply packing up their clothes to return home. The Kentucky Department of Education and the Board of Education took the steps to right the wrong. The Kentucky Association for the Deaf, Kentucky Department of Education and the Kentucky Commission on the Deaf and Hard of Hearing continue to mark this monumental moment by encouraging other states to look into their past and right the wrong. The Kentucky Commission on the Deaf and Hard of Hearing is in dialogue with the National Association of the Deaf, who plans to also encourage other states schools to follow Kentucky‘s lead and if necessary grant diplomas to former minority students. Only 9 students out of the 75 former students were able to attend in person the 60 years late graduation ceremony. Ms. Sharon White, the Office of Vocational Rehabilitation’s Administrative Assistant, was one of the six Kentucky State employees to receive one of the 2011 Governor’s Ambassador Awards on October 6. As a direct result of her efforts, 75 deaf African American students were identified as eligible for diplomas from the Kentucky School for the Deaf.

h. Alternative Dispute Resolutions

KY CAP Program has had a very successful year with two informal Administrative Reviews and many negotiations on behalf of our many clients. We had no mediations or formal hearings requests during this fiscal year. 1. Client is 18 years of age with a disability of specific learning disability, scoliosis, congenital heart disease, and severe migraines. Client graduated from high school and requested financial assistance from the Office of Vocational Rehabilitation to attend a local community vocational college. At first due to the Order of Selection, and being placed on the waiting list for Priority Categories 3 and 4, client was not eligible for OVR services. Client had been placed on the waiting list prior to May 2, 2011; she was removed from the waiting list and placed in active status 10 for accepted for services by the Office of Vocational Rehabilitation. She successfully qualified for financial assistance from the Office of Vocational Rehabilitation and she is enrolled in a local community college and living on campus. 2. Client is 63 years of age with an orthopedic impairment and is quadriplegic. Client is currently employed and has been with the same employer for over 20 years; however, in order for him to maintain his employment; he requested assistance with a bathroom modification, including a roll in shower, from the Office of Vocational Rehabilitation. At first, they were very resistant and did not want to provide the roll in shower and told him that he would have to go with an alternate device that they suggested instead of a roll in shower. Client was not in agreement, so we requested an Administrative Review. KY CAP staff did research and prepared for the review. The reviewer made his decision; however, in the meantime, client did his own self advocacy and it was decided by the Executive Director to provide the bathroom modifications as client had requested from the beginning in order to help him maintain his employment and be independent. We were also successful in advocating for client to have a ramp installed at his residence and between these two services being provided, client is still successfully employed and now has more independence.

i.Systemic Advocacy

On June 30, KY CAP Director along with the OVR Certified Drivers Rehab Program Administrator, and other OVR drivers’ office staff met with members of KY Medical Review Board. Our purpose was to protest major changes in KY driver’s regulations for persons with disabilities. The KY Medical Review Board is composed of 3 medical doctors, one commissioner and one other person that may be needed. In the past a rehab tech specialist from the Office of Vocational Rehabilitation Drivers program was a part of the board as a non-voting member. The main purpose of the rehab tech specialist is to provide information regarding the disability of the consumer applying for a KY driver license. Unfortunately this new Board of doctors did not feel that a rehab driver’s specialist was necessary. I shared this important concern with Vanessa Denham, Program Coordinator for the KY CAP program and she in turn has shared this information with the Office of Vocational Rehabilitation Statewide Council. The Council’s plans are to have a detailed discussion of the issues and then hopefully find solutions at their next quarterly meeting that will be held on December 12, 2011.

On November 17, 2010 our Program Coordinator, Vanessa Denham completed the required number of professionally hours of the Advocacy Training and Education Program and she received her National Passport to Advocacy Learning Certificate from the National Disability Rights Network (NDRN).

j. Interesting Cases

The following are representations of our KY CAP cases:

Case 1. Client is 21 years of age with a disability of deafness. When KY CAP first received this client was attending a community college and majoring in computer technology. He also had future plans to marry and his fiancĂ©e was also attending the same community college. Shortly there after, client went to the local Kelly Services in attempts to find a better paying job to support his future plans to marry. After many strong efforts on his part, client was successful in passing the physical and drug testing and he was hired on at Toyota. KY CAP was successful in efforts to encourage the KY Office of Vocational Rehabilitation to provide interpreters for his three weeks of training eight hours per day for his new job at Toyota. Client got married two weeks before starting at Toyota. — a very happy ending for this client and his new wife. Case 2. Client is 36 years of age with a disability of Cerebral Palsy and other disabilities. He was having major problems with his job at a local nursing home and client wanted a change in employment. KY CAP worked with the client, Office of Vocational Rehabilitation, Supported Employment staff, and his parents to resolve his concerns. A job in janitorial services was located and client completed his training successfully.

Case 3. Client is 41 years of age with a disability of limited vision in his right eye and a total loss of all vision in his right eye. Client had experienced significant facial trauma and he had undergone extensive reconstruction. Also he had more than one nasal surgery. KY CAP worked with both the KY Office for the Blind and our KY Protection and Advocacy Division for legal services. Client was a farmer and his farm included 133 acres of land and 30 heard of cattle and he needed a device for his tractor and/or a new tractor in order to continue farming. Client was supported by the John Hancock Program for Agribility. His business plan by John Hancock was designed not only to save money on his farm, but also was created to generate additional monies outside the farm. His doctor strongly recommended an enclosed cab for his tractor to protect his nose from any additional trauma or noxious stimuli. After much discussion, negotiation, and legal backup provided by our KY P & A, the Office for the Blind was open to settlement and both parties had a very positive outcome. Our client was provided with the much needed new tractor (with a trade in of his old tractor) and the necessary modifications of an enclosed cab for his tractor. The client is now earning a living wage and a Kentucky farm is providing a decent quality of life for this family. (Portions of this information were taken from the KY P & A’s newsletter: “Rights Reporter”-supporting the rights of Kentuckians with disabilities).

Case 4. Client is 44 years of age with a disability of a closed head injury, no sense of smell or taste, a history of attention deficit disorder and obesity. He requested financial support for college. KY CAP assisted him in obtaining financial support for college and referred him to the KY ADA coordinator for his issues of possible discrimination.

Case 5. Client is 52 years of age with a disability of mental illness - bi-polar disorder. He was a former counselor, but out of work. Client requested job placement services from the Office of Vocational Rehabilitation. At first he was unsure as to whether he wanted to work in the Commonwealth of Kentucky, and he somewhat wanted to work in South Carolina, but after much discussion client determined that he really wanted to work in the Commonwealth of Kentucky. He was accepted for services with the Office of Vocational Rehabilitation and was referred for job placement. Client was successful in obtaining a teaching position as a hearing impaired teacher with one of the local school systems for the 2011-2012 school year.

Case 6. Client is 56 years of age with a disability of orthopedic impairment and uses prosthesis for her right arm. She was currently working as respiratory therapist in a local hospital and in order for her to retain her job she needed her prosthetic hand to be replaced because it was malfunctioning, so she contacted VR for assistance. KY CAP worked with the client, the counselor and the rehab tech in order to purchase this much needed prosthetic hand for client. Client received the prosthesis and is still successfully in employed.

Case 7. Client is 42 years of age with a disability of blindness and hard of hearing. Client was first being served by the Office for the Blind; however, it came to our attention that she had a hearing impairment, so it was decided that the Office of Vocational Rehabilitation would become involved and provided services as well, so a dual case between the agencies was opened and a personal futures planning (PFP) team was developed. After several meetings and client relocating, she is now successfully employed full time with benefits.

k. On-line Information /Outreach

1. KY CAP Brochures mailed- 396 2. Info on Diskette or Audio- 0 3. Other-Braille — 1 Large Print- 7

Certification

Approved

This Report is Complete and Correct.Yes
Date Signed:16-Dec-11
Name of Designated Agency Official:Geraldine Gordon-Brown
Title of Designated Agency Official:Director