RSA-227 - Annual Client Assistance Program (CAP) Report

California (CALIFORNIA DEPT OF REHABILITATION - CLIENT ASSISTANCE PROGRAM) - H161A110004 - FY2011

General Information

Designated Agency Identification

NameSheila Conlon Mentkowski
Address721 Capitol Mall
Address Line 2
CitySacramento
StateCalifornia
Zip Code95814
E-mail Addresssheila.conlon-mentkowski@dor.ca.gov
Website Addresshttp://www.dor.ca.gov
Phone916-558-5395
TTY 916-604-4970
Toll-free Phone1-800-952-5544
Toll-free TTY1-800-712-1085
Fax916-558-5391

Operating Agency (if different from Designated Agency)

NameSheila Conlon Mentkowski
Address721 Capitol Mall
Address Line 2
CitySacramento
Zip Code95814
E-mail Addresssheila.conlon-mentkowski@dor.ca.gov
Website Addresshttp://www.dor.ca.gov
Phone916-558-5395
TTY916-604-4970
Toll-free Phone1-800-952-5544
Toll-free TTY1-800-712-1085
Fax916-558-5391

Additional Information

Name of CAP Director/CoordinatorSheila Conlon Mentkowski
Person to contact regarding reportSheila Conlon Mentkowski
Contact Person Phone916-558-5395

Part I. Agency Workload Data

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the Rehabilitation Act7,517
2. Information regarding Title I of the ADA1,406
3. Other information provided5,877
4. Total I&R services provided (Lines A1+A2+A3)14,800
5. Individuals attending trainings by CAP staff (approximate)1,365

B. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines B1-B3.

1. Individuals who are still being served as of October 1 (carryover from prior year)202
2. Additional individuals who were served during the year708
3. Total individuals served (Lines B1+B2)910
4. Individuals (from Line B3) who had multiple case files opened/closed this year. (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line B3 above.)0

C. Individual still being served as of September 30

Carryover to next year. This total may not exceed Line I.B3. 180

D. Reasons for closing individuals' case files

Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served to account for those unusual situations, referred to in Line I.B4, when an individual had multiple case files closed during the year.

1. All issues resolved in individual's favor274
2. Some issues resolved in individual's favor (when there are multiple issues)84
3. CAP determines VR agency position/decision was appropriate for the individual33
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)7
5. Individual chose alternative representation13
6. Individual decided not to pursue resolution56
7. Appeals were unsuccessful3
8. CAP services not needed due to individual's death, relocation, etc.13
9. Individual refused to cooperate with CAP45
10. CAP unable to take case due to lack of resources1
11. Other (please explain)

E. Results achieved for individuals

1. Controlling law/policy explained to individual179
2. Application for services completed.85
3. Eligibility determination expedited8
4. Individual participated in evaluation16
5. IPE developed/implemented77
6. Communication re-established between individual and other party90
7. Individual assigned to new counselor/office26
8. Alternative resources identified for individual47
9. ADA/504/EEO/OCR/ complaint made0
10. Other0
11. Other (please explain)

Part II. Program Data

A. Age

As of the beginning of the fiscal year. Multiple responses are not permitted.

1. 21 and under20
2. 22 - 40241
3. 41 - 64632
4. 65 and over17
5. Total (Sum of Lines A1 through A4. Total must equal Line I.B3.)910

B. Gender

Multiple responses not permitted.

1. Female458
2. Male452
3. Total (Sum of Lines B1 and B2. Total must equal Line I.B3.)910

C. Race/ethnicity

1. Hispanic/Latino of any race115
For individuals who are non-Hispanic/Latino only
2. American Indian or Alaskan Native15
3. Asian27
4. Black or African American205
5. Native Hawaiian or Other Pacific Islander43
6. White462
7. Two or more races26
8. Race/ethnicity unknown15

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Blindness (both eyes)45
2. Other visual impairments35
3. Deafness21
4. Hard of hearing23
5. Deaf-blind1
6. Orthopedic impairments175
7. Absense of extremities3
8. Mental illness333
9. Substance abuse (alcohol or drugs)21
10. Mental retardation2
11. Specific learning disabilities (SLD)91
12. Neurological disorders41
13. Respiratory disorders7
14. Heart and other circulatory conditions20
15. Digestive disorders2
16. Genitourinary conditions0
17. Speech Impairments0
18. AIDS/HIV positive15
19. Traumatic brain injury (TBI)31
20. All other disabilities44
21. Disabilities not known0
22. Total (Sum of Lines D1 through D21. Total must equal Line I. B3.)910

E. Types of individuals served

Multiple responses permitted.

1. Applicants of VR Program227
2. Clients of VR Program703
3. Applicants or clients of IL Program1
4. Applicants or clients of other programs and projects funded under the Act6

F. Source of individual's concern

Multiple responses permitted.

1. VR agency only862
2. Other Rehabilitation Act sources only23
3. Both VR agency and other Rehabilitation Act sources6
4. Employer1

G. Problem areas

Multiple responses permitted.

1. Individual requests information182
2. Communication problems between individual and counselor236
3. Conflict about services to be provided513
4. Related to application/eligibility process147
5. Related to IPE development/implementation118
6. Other Rehabilitation Act-related problems8
7. Non-Rehabilitation Act related0
8. Related to Title I of the ADA0

H. Types of CAP services provided

Choose one primary CAP service provided for each case file/service record.

1. Information/referral99
2. Advisory/interpretational232
3. Negotiation165
4. Administrative/informal review27
5. Alternative dispute resolution4
6. Formal appeal/fair hearing0
7. Legal remedy0
8. Transportation1

Part III. Narrative

Narrative

Part III. Narrative

Client Assistance Program Annual Report October 1, 2010, to September 30, 2011

A. Type of Agency Administering Program:

The Client Assistance Program (CAP) is mandated by Section 112 of the Federal Rehabilitation Act of 1973, as amended (29 USC 701 et. seq.). The Act requires the Governor of each State to designate a specific agency to receive Client Assistance Program funds. In California, the designated agency is the State of California, Department of Rehabilitation (DOR). The Client Assistance Program is internal to the DOR. The California CAP continues to utilize the state public contracting process to award contracts to community-based non-profit organizations for the provision of CAP services statewide. This is in accordance with the California Public Contract Code, in which every three years, a competitive application process must be implemented by DOR to solicit and select contractors who will serve as community based CAP providers. The DOR issued a Request for Proposals for CAP service organizations in the spring of 2011. In July 2011, DOR posted a “Notice of Intent to Award” to Disability Rights California for all ten CAP service areas in California. The other incumbent CAP contractors utilized the state procedure to protest the award. DOR extended the contracts with existing CAP providers until an administrative law judge ruled in the matter.

In October 2010, DOR convened a one-day meeting of all California CAP Advocates in Sacramento. The CAP Advocates received training and updates on: the State Rehabilitation Council (SRC) from the CA CAP SRC representative; DOR’s TBI program; the CA Model Employer Initiative; the Orientation Center for the Blind; the Business Enterprise Program; and the DOR Consumer Orientation Video. A CAP roundtable discussion was also very helpful to the advocates.

In June 2011, DOR convened a teleconference to provide CAP Advocates statewide a timely information from the NDRN Annual Conference. The three advocates who attended that meeting shared their learning with those not able to attend.

These meetings provide the California CAP Advocates the opportunity to network with each other several times during the year, obtain updates on DOR and its related programs, and identify systemic issues, whether they are unique to a particular district or if the issues presented are statewide.

B. Sources of Funds:

Funds expended in the reporting period for the provision of services to persons eligible for CAP were authorized under the Rehabilitation Act, Title 1, Section 112. No state general funds or other moneys were used.

1. Federal funds:FY 11 $1,245,112 FY 12 $67,021 (other federal)

2. State funds: FY 11 $0 FY 12 $0

3. All other funds: FY 11 $0 FY 12 $0

C. Budget:

See attached Appendix 1 for the specific budgets for FYs 2011 and 2012 showing expenses by line item. Note that the CAP Advocate contracts are administered on a federal fiscal year basis while Appendix 1 displays expenditures on the state fiscal year basis, from July 1 through June 30.

D. Number of Person Years:

DOR dedicates one Full Time Equivalent (FTE) staff to administer the CAP program, as well as .8 FTE support staff budgeted as temporary assistance in the personnel budget. The CAP Chief monitors and tracks monthly and quarterly statistics from the CAP Advocate contractors; reviews, approves, and processes CAP Contractor monthly invoices, reviews and inputs monthly data reports from the Advocates, and conducts other administrative tasks related to the statewide CAP program operation. The CAP is housed in the DOR’s Independent Living and External Affairs Division , and receives in-kind clerical assistance by two Office Technician positions in the division as needed.

There were an additional 19.85 FTE positions housed in nine community based organizations under contract to the DOR. See the attached budget sheets for an exact listing of positions by contractor location and funding.

E. Summary of Presentations Made:

CAP Advocate staff provided presentations to numerous individuals at local community agencies, student disabled services at local community colleges, state and private universities,, rehabilitation programs, and independent living centers. Each CAP Advocate also contacts agencies and organizations providing services to persons with disabilities in his or her own catchment area to explain the services available through the Client Assistance Program. Some of the California CAP Advocates submit Public Service Announcements (PSAs) to radio stations in their service area to disseminate information about the availability of CAP services. Disability Rights California (DRC):

Aim Higher Adult Disability Services, Goodwill Industries in Sacramento County, 6 attendees Patient’s Rights Advocacy Training, Sacramento, 25 attendees People First of California, Roseville, 15 students attended 161 brochures disseminated to clients and applicants, including One Stop Centers, DOR offices, and ILCs in Placer, Sacramento, Butte, and Yolo counties, 40 brochures were in Spanish. Self Advocacy Regional Training Program, Sacramento, 105 attendees. Northern Valley Social Services, Chico, 30 Spanish attendees. MLK Jr. 365 Day Community Service Fair, 100 attendees. 211CAP brochures with 64 brochures in Spanish, distributed to legal clinics, DOR offices and service providers. CAP Advocates gave a presentation on the Ticket To Work program, Protection and Advocacy for Beneficiaries of Social Security (PABBS), and the Work Incentive Planning and Assistance (WIPA) to 21 individuals. CAP training to Galt People First, 20 attendees Northern Valley Social Services (NVCSS) Chico, to 15 monolingual Spanish speaking attendees. Abriendos Caminos Northern California Latino Conference in Chico, 15 Spanish speaking attendees Southern Placer Homeless Health and Education Fair Sacramento Pride Festival 248 CAP brochures distributed, 75 in Spanish at legal clinics, in DOR offices, and to service providers. Work Incentives Seminar Event (WISE) at WIPA, Crossroads employment services Sacramento Advocacy and Family Employment 80 individuals, with 10 parents whose first language is Spanish, provided both English and Spanish brochures Community Advisory Council (CAC) regional meeting, 70 attendees DRC had resource booths at the following events: Youth Leadership Forum (YLF) 30 youth in Sacramento 4th Annual Sienna on the Greens Festival Fiesta Educativa Conference about 175 attendees Distributed 434 brochures, 215 in Spanish Disability Services and Legal Center (DSLC):

DSLC’s Annual Tech Expo, Sonoma County Fairgrounds 200 people attended. DOR units in their service area, 25 CAP brochures per location. One Stop, CA Indian Manpower Consortium, Mental Health, and Lake Tribal Health, 15 brochures in each location. Legal Aid, North Bay Regional Center, Napa Department of Rehabilitation, 25 brochures at each location Napa Valley College, Disability Awareness Week Celebration, 20 students and staff. Presentation to staff at the Napa County Mental Health Department. Community Action Napa Valley’s Adult Shelter Staff, presentation to 75 attendees Napa County IHSS/Comprehensive Services for Older Adults, 75 attendees Sonoma State University, Disability Awareness Week, 10 participants

Westside Center for Independent Living (WCIL):

Presentations to underserved minority populations, 62 individuals 2 DOR related self advocacy trainings 2 Newsletter articles in the ‘WCIL Options’ newsletter Annual Redondo Beach Health Fair, 100 CAP fliers distributed. CAP presentations made to 17 Spanish speaking consumers with mental health disabilities. CAP presentations to 35 family members of consumers as part of the local South Bay Chapter of the National Alliance of the Mentally Ill. Santa Monica College Disabled Student Services Office CAP presentation to 22 students and consumers Didi Hirsh Wellness Center, LA, 25 consumers receiving mental health services. El Camino College workshop on CAP to 30 staff and students. El Camino College, presentation to 12 members of the Disabled Student’s Club. Edelman Mental Health Services, presentation to 13 consumers. East Los Angeles Worksource Center, presentation to 13 consumers and a separate workshop to 5 staff members at that location. Hollywood Worksource Center presentation to 8 staff. Los Angeles City College, Disabled Student Center. East LA Central Mara Villa ILC presentation on CAP to 15 consumers. LA Cares Inglewood Resource Center, ADA Title I presentation. Santa Monica College 50 attendees. Airport Marina Counseling Center, Westchester, 25 consumers. Compton College, met with Disability Student Services staff to present on CAP. West LA College, met with Disabled Student Services staff. Loyola Marymount University, met with Disabled Student Services (DSS) staff. Distributed a 30 second radio PSA to five local media outlets to be placed on their regular rotation. Cerritos College, presentation to 15 students and DSS. Chrysalis Employment services presentation in Los Angeles.

Resources for Independence, Central Valley (RICV) San Joaquin:

CAP presentations were made at the following locations:

Resources for Independence, Central Valley Peer Support Group in Merced Consumers and staff of Merced College Disabled Student Services Disability Resource Agency for Independent Living in their Sonora and Stockton offices Disability Navigators from Madera County Workforce Investment Board WISE event in Fresno Kaleidoscope Disability Awareness Fair at Reedley College Attended the Western Regional Disability Conference and the Mayors Committee Luncheon in Fresno Veterans’ Affairs Dual Dependency Groups, Fresno Community Leadership Academies in Fresno and Merced BRIDGES summer program, transition aged youth Stone Soup, Fresno Parole Action Community Team meetings (6 of these meetings) in Fresno and Visalia, to 600 participants SOAR Parent Group, Fresno Merced College, Disabled Student Services Centro La Familiar Advocacy Services Health Fair, Fresno EOC Community Day Resource Fair, Fresno 2011 Asian Resource Fair, Fresno Veterans Stand Down (2 days), Fresno Community Action Agency, Merced Selma Senior Resource Fair, Selma Westlake Senior Health and Resource Fair, Fresno, San Joaquin Valley College of Law, Senior Law Day, Clovis Visalia Disability Day, Visalia Merced Homeless Connect, Merced UC Merced Community Involvement Fair, Merced Central California Legal Services, Fresno The Aging Network, Fresno Bringing Broken Neighborhoods Back to Life, Fresno Merced College Multicultural Festival, 30 English brochures RICV Peer Support Saving Grace Homeless Project Central Valley Training Resource Center, Merced

Outreach to :

DOR offices in the following areas: Modesto, Merced, Stockton, Ridgecrest, Fresno Other outreach: Fresno City College Disabled Student Services, Family Wellness Council in Fresno, Disability Rights California in Fresno, Catholic Charities Merced/Fresno, Exceptional Parents Unlimited Fresno, Worknet and EDD in Merced. Fresno City College Abilities Club, Disabled Student Services, Fresno State College, Independent Living Center of Kern County, Veterans’ Administration Central California Health Care System; and the Talking Book Library in Fresno. Presentations were provided in Fresno at three Work Incentives Seminar events, Merced Community Action Agency, Center of Vision Enhancement, Mental Health Wellness Center, Job Resource Fair at Heald College, Blue Sky Wellness Center, Fresno State University Disability Awareness Day, Deaf and Hard of Hearing Service Center in Fresno and Merced, Disabled Student Services, Fresno City College, Independent Living Center of Kern County, Disability Resources Agency for Independent Living, VA Central California Hospital, Castle Medical Center, Valley Deaf Festival, San Joaquin Valley Veterans Center, Reedley College, and Atwater Cherish in Merced County.

2450 CAP brochures and 35 CAP posters were distributed throughout the San Joaquin area.

Access to Independence of San Diego (A2i): Mid City Community College presentation. Mesa Community College presentation. Community Research Foundation, 50 brochures each in English and Spanish. Casa Del Sol, 25 CAP posters each in English and Spanish. Mesa Community College, 15 CAP posters in English and Spanish. Mid City Community College, 10 CAP posters in English and Spanish. Morena Activity Center, 25 CAP posters in English and Spanish. Metro and Encinitas DOR offices, 50 brochures in English and 50 in Spanish at each office. Meeting Place in San Diego, mental health program 25 brochures each in English and Spanish. Friend To Friend presentation and 25 brochures in English and Spanish. Corner Clubhouse in San Diego, 25 brochures in English and Spanish. Neighbor House Association southeast San Diego, mental health program, 25 brochures each in English and Spanish. Two presentations in San Diego County to two mental health clubhouses, one of which is near Tijuana and serves a predominantly Hispanic community and to two community college Opportunity classes. Presentation to seventeen Calexico city leaders. DOR Metro San Diego Office Orientation weekly, distributed approximately 160 CAP brochures at the orientations. Sycuan Inter-Tribal Vocational Rehabilitation 50 CAP brochures.

A2i Inland Empire: Community Access Center, Indio, 25 CAP brochures in English and Spanish. Victorville and Riverside DOR offices, 25 CAP brochures in English and Spanish at each location. 115 brochures were disseminated in English and 110 in Spanish, during the month of February. Participated in Farm Workers’ Services Coalition of Imperial County and the Imperial Valley Employer Advisory Council meeting. Rolling Start in Victorville, 25 English and 25 Spanish brochures. Rolling Start in San Bernardino, 25 CAP brochures each in English and Spanish. EDD in Corona and El Centro, 25 brochures in English and Spanish at both locations with a total of 538 brochures in this service area. Rolling Start, San Bernardino, presented on CAP and DOR to 21 attendees Imperial County ARC Support Group presentation, El Centro 11 participants. El Centro One Stop Center, presentation to 25 attendees. El Centro ARC Support Group, 7 participants. Victorville DOR office, 25 English and 10 Spanish CAP brochures. Temecula DOR office, 25 English and 25 Spanish CAP brochures. Needles Public Library, 25 English and 25 Spanish CAP brochures. San Bernardino Rolling Start, Inc, 25 English and 25 Spanish CAP brochures. Imperial County ARC, El Centro, 25 English and 25 Spanish CAP brochures. El Centro One Stop Center 25 English and 25 Spanish CAP brochures.

Center for Independent Living, Berkeley:

Oakland DOR 100 CAP flyers CIL Berkeley lobby 150 flyers CIL Berkeley lobby in Oakland 150 flyers Fremont DOR lobby 100 flyers Vallejo EDD lobby, DOR site 50 flyers Hayward One Stop site, 50 flyers Richmond DOR lobby 50 flyers Concord DOR lobby 100 flyers Fairfield DOR lobby 100 CRIL, Hayward 50 brochures Antioch DOR lobby 100 brochures Berkeley DOR lobby 100 brochures Fairfield ILR 50 brochures Antioch ILR 50 brochures Contra Costa Community College DSPS 50 brochures BORP, Berkeley Disability Rights and Education Fund, 50 brochures Workforce Investment Board, Richmond EDD 50 brochures Computer Technology Program, Berkeley 50 brochures Through the Looking Glass, Berkeley, 50 brochures Berkeley CIL lobby, 50 brochures Oakland CIL lobby, 50 brochures Oakland Gay/Lesbian/TG Pride Event 50 brochures Albany/Berkeley Solano Stroll Community Event 50 brochures

CIL Berkeley second PSA was sent out to 250 locations, list on file at DOR CAP Central Office.

Dayle McIntosh Center for the Disabled (DMC):

Community Alliance Forum had 250 attendees and 300 CAP handouts were disseminated. Empowering Orange County Resource Fair, 125 CAP handouts. ADRC Snack and Learn Session, 25 CAP handouts. American Red Cross VIP Tour, 10 CAP handouts. Braille Institute, CAP presentation, 9 handouts. CAP/DMC community event, Community Alliances Forum, Delhi Community Center, Santa Ana, 55 handouts. Laguna Hills DOR office 35 CAP brochures. Santa Ana DOR office 25 CAP brochures. Anaheim DOR office 25 CAP brochures. Whittier 16th Annual Senior Information and Referral Fair, 100 CAP handouts. Orange County Wrap Around Resource Fair, Santa Ana 300 CAP handouts. DMC CAP attended a Community Education Event United Domestic Workers Resource Fair, 158 attendees and 100 CAP handouts. Quarterly Community Alliances Forum at Cal State University, Fullerton with 350 attendees and 100 CAP handouts.

Independent Living Center of Southern California (ILCSC): A minimum of 25 brochures (15 English/10 Spanish) was sent to each DOR office in the Van Nuys/Foothill and Santa Barbara Districts (10 Offices) each month from 9/2010-10/2011. LADWP event Los Angeles, 50 English and 7 Spanish brochures. ILCSC Resource Fair, LA Valley College Valley Glen 75 English and 15 Spanish brochures. San Fernando Valley Resource Fair, San Fernando 55 English and 20 Spanish brochures. Mission Valley Hospital, Panorama City, 25 English and 10 Spanish brochures. Family Source Center, Canoga Park, 35 English and 35 Spanish brochures. Center for the Partially Sighted, Burbank, 25 English and 10 Spanish brochures. DOR Resource Fair, San Fernando Valley, 55 English and 35 Spanish brochures. Northridge Hospital, TBI Center, Northridge, 25 English and 5 Spanish brochures. LA Valley College Fair, Valley Glen, 75 English and 15 Spanish brochures. Valley Dept of Probation Fair, San Fernando, 45 English and 30 Spanish brochures. Foothill Vocational Center, Pasadena, 25 English and 10 Spanish brochures. WISE ( Social Security Admin), Los Angeles, 45 English brochures. Worksource , Van Nuys, 20 English and 5 Spanish brochures. Family Source, Van Nuys, 35 English and 20 Spanish brochures. Cal State Northridge, Northridge, 30 English brochures and 5 Spanish brochures. Pierce Community College, 30 English and 10 Spanish brochures. ILCSC Training House 8 attendees. Children of the Night 20 English and 20 Spanish brochures. Therapeutic Center of the Blind 5 English and 5 Spanish brochures.

In Santa Barbara:

Council on Alcohol and Drugs, 5 English brochures and 5 Spanish brochures. University of California, Santa Barbara 30 English and 20 Spanish brochures. Independent Living Resource Center 20 English and 20 Spanish brochures.

Center for Independence of the Disabled (CID): 200 CAP brochures in English and Spanish were sent to DOR offices in the service area, San Jose, San Francisco, and San Mateo each quarter. Presentations at Silicon Valley Independent Living Center, San Jose and Hope Services.

California is fortunate to have an expanding network of Independent Living Centers and other agencies that provide local services and support to consumers with disabilities. CAP provides technical assistance and outreach to local agencies regarding existing services and the development of new services with the primary objective of providing and enhancing employment training and opportunities for persons with disabilities.

CAP Advocates are provided on an ongoing basis with the DOR’s various grant and funding notices and program information to enhance and enable the DOR’s consumers’ and potential applicants’ training opportunities and employability. The CAP Advocates also perform ongoing outreach with these DOR funded programs so that these partners continue to be aware of the availability of CAP services for their consumers.

F. Involvement with Advisory Boards:

CAP Advocate contractor staff routinely and in a timely manner receive DOR regulations packages, updated and new directives, and policy memos for comment and input prior to final implementation by electronic means. CAP Advocates participate in advising the DOR’s State Rehabilitation Council (SRC) on its proposed state plan through ongoing CAP representation on the SRC through the Governor’s appointment of Steve Klemin, CAP Advocate from the Westside Center for Independent Living (WCIL) as California’s CAP representative. The DOR held several State Plan hearings in 2011 and solicited input from various constituents including CAP Advocate contractors. The CAP Chief was also provided with the opportunity to review the DOR’s draft State Plan and submit input as well.

CAP Advocates also continue to work with their local One Stops to network with these programs and inform them as to the availability of CAP services in their service areas as well as monitoring their physical and program accessibility for people with disabilities.

Informal “Roundtable Meetings” continue to be held in some DOR districts with supervisory DOR staff inviting local CAP Advocate staff to discuss issues common to both service providers. CAP Advocates are invited to attend trainings in DOR districts when available.

G. Outreach to Unserved/Underserved Populations:

A majority of the CAP Advocates were able to attend and represent CAP at employment expositions in their areas which is an effective means to reach out to their respective communities by being on hand to disseminate information and answer questions.

CAP Advocates continue to identify the unserved and underserved populations in their service area and provide information about CAP to these populations. CAP outreach is designed to encourage and support community services that enable individuals to achieve their Rehabilitation Act funded service goal. The presentations educate people with disabilities and the community at large about the Client Assistance Program. CAP Advocates also educate the community about its rights under the federal Rehabilitation Act and the Americans with Disabilities Act.

Approximately 7,000 posters, flyers, and brochures in English and 400 in Spanish were disseminated throughout the CAP service areas in ongoing outreach during the contract year. Some of the CAP Contractors have in-house newsletters reaching a total of approximately 15,000 subscribers in their areas.

CAPs with Native American populations in their service areas continue to perform outreach with these populations on their reservations and rancherias.

The Access to Independence (A2i) CAP in southern California has an ongoing interaction with the Sycuan Intertribal V.R. in Alpine and participate in the Sycuan Tribe’s “Talking Circle”.

The DOR Consumer Information Handbooks are available online at the DOR website, http://www.dor.ca.gov/public/forms.htm in English, Spanish, Armenian, Cambodian, Cantonese, Tagalog, Vietnamese and Korean in PDF, DOC, and RTF formats. The English and Spanish version of the handbooks are provided on a continuous basis to the CAP Advocate contractors as part of their CAP outreach effort from the Central Office CAP Chief on as on need basis. The section in the DOR handbook related to CAP has a space for insertion of labels or business cards containing contact information for the local CAP Advocate contractor along with the Central Office CAP contact information. These materials are also available in alternative format upon request by the consumer or applicant.

H. Alternative Dispute Resolutions:

The California CAP Advocates handled 910 cases during the reporting year. Of these, 84 cases had decisions reversed or compromises reached. Four cases used Alternative Dispute Resolution.

I. Systemic Advocacy:

CAP did not file class actions during the reporting period. CAP advocates are polled several times per year for issues that are both local and systemic. These issues are presented to the DOR’s senior management for analysis and resolution or clarification. Several systemic issues were identified throughout the reporting year.

DOR Administrators work closely with CAP Advocates when issues or concerns are brought up by the CAP Advocates. CAP contractor staff have the opportunity to provide feedback and participate in policy and program development through DOR state public hearings and other similar forums.

Van Issue

In the San Joaquin Valley, van purchase and/or modification cases, have been noted and are being monitored. These two van cases are still experiencing about a year of waiting for decisions from the DOR. Both consumers had contacted the CAP to move the process along. CAP staff met with the Rehabilitation Counselor and the Supervisor regarding one of the cases and received the Mobility Evaluations and Vehicle Modification Procedural Guidance effective August 1, 2011. The Procedural Guide helped the CAP Advocates and affected consumers understand the complex process better. The consumers and Advocates are waiting for the bid process to conclude on one van and the other consumer has requested an Administrative Review.

Annual DOR State Plan Hearings

In April 2011, CAP Advocates attended the DOR State Plan Hearings which were held in different California locations and testified on eliminating barriers to rehabilitation services and achieving more successful employment outcomes. The Advocates addressed issues such as counselors not returning consumers’ telephone calls or emails timely or not at all. The CAP Advocates have also indicated their own calls on behalf of their CAP Consumers to the counselors are not being returned despite having sent the counselors signed consumer Releases of Information forms. At least two CAP Advocate contractors reported delays in DOR counselors returning their phone calls or emails on behalf of DOR consumers

Monitoring DOR forms provided to DOR applicants and consumers

CAP Advocates also continue to monitor DOR forms to ensure the information related to CAP is correct. DOR staff also share on an ongoing basis, form revisions or drafts with the Central Office CAP Chief to ensure accuracy in the information pertaining to CAP on the DOR drafts or revisions.

Orientation Center for the Blind (OCB)

CAP Advocates are working with personnel at the DOR Orientation Center for the Blind (OCB) in reviewing and revising the OCB Policy and Procedures Manual. OCB consumers in the past felt they had not been treated fairly either during the application process to OCB or while attending OCB. CAP worked with them and attended at least one Mediation with the consumer and OCB staff to address issues the consumer was facing with OCB staff.

J. Interesting Cases:

Through CAP assistance and/or intervention, consumers were able to: Learn how to be their own advocate

A consumer had been attending UC Berkeley to obtain his bachelor’s degree in Legal Studies. He lived in a very rural area of the San Joaquin Valley served by a DOR office staffed by one DOR counselor. He wanted to become an attorney so he worked with the CAP Advocate on how to present his case and have his goal as an Attorney written into his IPE. His case was transferred to Berkeley due to attending the university in that location and he is now working with the CAP Advocates in that area to attain his goal of Attorney.

Paralegal

CAP assisted a 42 year old male with a learning disability whose goal was to become a paralegal. He found a private training program he felt would allow him to learn at his own pace and obtain the skills he needed to succeed in this vocational goal. The DOR initially opposed the plan, stating that the private school was too expensive and alleging that the individual’s lack of math skills would make this an inappropriate vocational choice for someone with his disability. Due to CAP intervention, his appeal was won. He was given a second opportunity to demonstrate that his math skills were sufficient to complete the training.

Funding for clinical doctorate of psychology (PsyD) program

A consumer had issues with DOR indicating they would only fund the consumer’s private PsyD program at the state Master’s rate and not the state university Doctoral rate. CAP was able to work with the consumer and DOR to develop a mutually satisfactory IPE where the DOR would cover the state University Doctoral rate for the entire PysD program and books.

K. On-line Information/Outreach:

The DOR has a web page which can be found at www.dor.ca.gov and is monitored and updated monthly as necessary. When this DOR web page is accessed, viewers can scroll through this home page to see its various categories. The CAP information is found under the heading of “Assistance to Current Consumers.” A fact sheet outlining the CAP services is available with the Central Office CAP contact information, the nine local CAP contractor listings with addresses, telephone numbers, and email addresses or web page addresses, if applicable. These are updated when changes are needed.

The local CAP contractors can be found by clicking on the consumer or applicant’s home county. This CAP Fact sheet is reviewed on a regular basis by the Central Office CAP Chief to ensure accuracy in area codes, contact information, and other changes that may be required. The DOR does not currently have a formal system of tracking ‘hits’ to its web pages.

The DOR website also enables individuals who access the CAP website to send email directly to the DOR Central Office CAP. Approximately 250 email messages were received in the past fiscal year from individuals seeking information related to the nearest DOR office or CAP location.

All of the CAP Contractors have their own agency web pages where CAP information may be found. The CAP Contractors are encouraged to check their agency’s CAP web pages routinely to ensure up to date information is listed and if possible, to track the number of ‘hits’ from the public. Some of the CAP Advocates reported they are only able to track hits to the main agency contractor web page while a few were able to track hits to their CAP page which ranged from not known due to not having the ability to track their web page hits to 18 to 6400 hits during the reporting year.

Additional information on the CAP in California may be found at the California Foundation for Independent Living Internet web site, www.cfilc.org, where 29 of the current Independent Living Centers (ILC) and their branch offices have listings. Since eight of the nine California CAP Contractors happen to be Centers for Independent Living, most of the CAP service information can also be found at this statewide ILC Directory listing. The CAP Contractor that is not an ILC, Disability Rights California (DRC), headquartered in Sacramento, also has an agency Internet web page, www.disabilityrightsca.org , available in English and Spanish.

CALIFORNIA DEPARTMENT OF REHABILITATION CLIENT ASSISTANCE PROGRAM 2011 FFY Actual and 2012 FFY Estimated Expenditures DESCRIPTION 2011 FFY 2012 FFY PERSONAL SERVICES: Permanent Positions 1.0 1.0 Wages and Salaries $93,182 $118,808 Benefits $43,119 $48,937 Total, Personal Services $136,301 $167,745 OPERATING EXPENSES: General $574 $1,107 Communications $2,573 $2,780 Postage and Printing $- $650 Travel $- $5,203 Training $- $600 Facility Operations $16,681 $14,240 Equipment $- $- Overhead $106,004 $87,150 Consultant Contracts $- $- Sub-total, Operating Expense $125,832 $111,730 GRANT CONTRACTS: Area 1 $87,798 $87,798 Area 2 $84,124 $84,124 Area 3 $120,319 $120,319 Area 4 $99,527 $99,527 Area 5 $92,165 $92,165 Area 6 $119,606 $119,606 Area 7 $142,187 $142,187 Area 8 $106,215 $106,215 Area 9 $100,112 $100,112 Area 10 $97,947 $97,947 Sub-total, Grant Contracts $1,050,000 $1,050,000 Totals, All Categories $1,312,133 $1,329,475

2010-2011 Fiscal Year

Contractor 1 Region: Northern Sierra

Personnel: Senior Advocate 50% FTE 31902 Advocate 20% FTE 9029 Advocate 20% FTE 12632 Admin Asst 10% FTE 3789 Acct.& other staff 3388 Benefits/Taxes 20958 Personnel subtotal: 81698

Operating: Occupancy 2300 Telecom/Translation 1200 Travel/Training 1200 Printing 50 Office supplies 650 Staff Accommodations 700 Operation subtotal: 6100 TOTAL: 87798

Contractor 2 Region: Redwood Empire

Personnel: Legal Director/ED 10% FTE 10568 Advocate 75% FTE 36333 ED 4% FTE 6352 Finance Director 4% FTE 2809 Personnel subtotal: 56062

Operating: Travel/mileage 3032 Books, videos 293 Printing 2112 Office supplies 922 Interpreters 100 Consulting 1350 Postage 218 Insurance 863 Telephone 1952 Rent/Utilities 16285 Janitorial 450 Equipment Maint. 385

Contractor 2 continued:

Recruitment/Outreach 100 Operating subtotal: 28062 TOTAL: 84124

Contractor 3 Region: San Francisco & San Jose

Personnel: Advocate 100% FTE 41000 Assistant Advocate 63% FTE 25600 Ex. Director 14% 7000 Fringe Benefits 10% 20000 Personnel subtotal: 93600

Operating: Rent 13500 Insurance 1464 Telephone 1300 Postage 500 Printing 750 Office Supplies + publications 800 Travel 900 Audit/Payroll 1000 Equipment maint. 300 Equipment lease 500 Consulting 5205 Operating subtotal: 26719 TOTAL: 120319

Contractor 4 Region: Greater East Bay

Personnel: CAP Advocate 100% FTE 35000 CAP Advocate 53% FTE 16000 Program Manager 10% FTE 400 Fringe Benefits 43% 23206 Personnel subtotal: 78206

Operating: Supplies + Subscriptions 1049 Postage 467 Telephone 2061 Reproduction 243 Utilities & Maint 270 Rent 11705 Insurance 641 Consultants IT 2035 Reasonable Accomm 2500 Staff Training 200 Travel 150 Operating subtotal 21321 TOTAL: 99527

Contractor 5 Region: San Joaquin Valley

Personnel: CAP Advocate 100% FTE 43818 CAP Advocate 75% FTE 29374 Dir Program Svcs 10% FTE 4948 Asst. Bookkeeper 3% FTE 1058 Receptionist 3% FTE 730 Ex Dir 1% FTE 1166 Personnel subtotal: 81094

Operating: Communication 1500 Accounting 600 Consulting 50 Postage 300 Office Rental 5763 Travel 1200 Insurance 408 Office Supplies 625 Printing 125 Training 150 Reasonable Accomm 50 Equipment 300 Operating subtotal 11071 TOTAL: 92165

Contractor 6 Region: Van Nuys/Foothill & Santa Barbara

Personnel: CAP Coordinator 100% FTE 33300 CAP Coordinator 100% FTE 33300 Progrm Eval. 75% FTE 15500 Controller 10% FTE 4700 Ex Director 5% FTE 3300 Personnel subtotal: 90100

Operating: Building maint. 600 Computer supplies 500 Consultants 500 Data Processing 200 Dues, fees, subscriptions 100 Equipment 200 Fees/licenses 200 Insurance 3100 Office Supplies 3000 Postage 600 Printing 2000 Reasonable Accomm 100 Rent 12106 Telephone 2500 Training 400 Transportation 900 Utilities 2500 Operating subtotal : 29506 TOTAL: 119606

Contractor 7 Region: Greater Los Angeles & South Bay

Personnel: Staff Advocate II 90% FTE 42228 Staff Advocate 50% FTE 37237 Staff Advocate 50% FTE 14541 CAP AdminAsst. 37.5%FTE 10358 CAP AdminAsst. 25% FTE 7307 Program Mgr 15% FTE 8281 Comptroller 7.5%FTE 3860 Fiscal Asst 2.5% FTE 1206 Billing Clerk 4% FTE 598 Ex. Director 3% FTE 3140 Personnel subtotal: 128756

Operating: Payroll processing 473 Audit fees 1714 Contracted Services 1375 Contracted Services- temp help 124 Copier lease 658 Copier maint. 208 Equip. maint 543 Liability Ins 917 Office supplies 1292 Postage 533 Printing Options 513 Reasonable Accomm 50 Rent 739 Repairs + maint. 1089 Rent- financial offices 27 Telephone 986 Travel local 250 Travel non-local 800 Utilities 1140 Operating subtotal 13431 TOTAL: 142187

Contractor 8 Region: Orange/San Gabriel

Personnel: Program Mgr 25% FTE 17000 CAP Advocate 100% FTE 34000 CAP Advocate 50 % FTE 22600 Personnel subtotal: 83108

Operating: Rent 15000 Insurance 1200 Utilities 2500 Equipment maint 800 Printing 1800 Supplies 2500 Telephone 1800 Postage 265 Travel/mileage 1950 Accounting/Audit 2700 Program Access 500 Staff Development 1600 Operating subtotal 32615 TOTAL: 106215

Contractor 9 Region: Inland Empire

Personnel: IL Manager 15% FTE 7500 CAP Advocate 100% FTE 39200 Ex Director 15% FTE 15200 Human Res. Mgr 5% FTE 3600 Bookkeeper 5% FTE 2800 Assist. Bookkeeper 5% FTE 2600 Receptionist 5% FTE 1100 Admin Assistant 5% FTE 1900 Personnel subtotal: 73900

Operating: Rent 7300 Consulting 1000 Travel 5000 Telephone 1800 Supplies + equip 2800 Utilities 600 Professional fees 1000 Insurance 1500 Staff Development 800 Printing 2500 Maintenance 900 Postage 512 Contractual 500 Operating subtotal: 26212 TOTAL: 100112

Contractor 10 Region: San Diego

Personnel: IL Manager 15% FTE 7500 CAP Advocate 100% FTE 42000 Ex Director 15% FTE 15200 Human Resources Mgr 5% FTE 3600 Bookkeeper 5% FTE 2800 Assist. Bookkeeper 5% FTE 2600 Receptionist 5% FTE 1100 Admin Assistant II 5% FTE 1900 Personnel subtotal: 76700

Operating: Rent 10000 Consulting 500 Travel 2200 Telephone 2200 Supplies 500 Utilities 1200 Professional fees 1000 Insurance 1500 Staff Development 500 Printing 500 Maintenance 247 Postage 400 Contractual work 500 Operating subtotal: 21247 TOTAL: 97947

2011-2012 Fiscal Year 6 month contracts on a month to month basis, Pending the outcome of the Administrative Law Judge’s decision

Contractor 1 Region: Northern Sierra

Personnel: Senior Advocate 50% FTE 15954 Advocate 40% FTE 12763 Admin Asst 1227 Payroll Spec. 1385 Benefits/Taxes 11958 Total: 43287

Contractor 2 Region: Redwood Empire

Personnel: Legal Director/ED 10% FTE 5639 Advocate 75% FTE 24322 Program Director 5% FTE 6352 Finance Director 4% FTE 1912 Personnel subtotal: 33422

Operating: Travel/mileage 282 Books, videos 200 Printing 75 Office supplies 150 Prof. Services/Audit/cons. 550 Postage 135 Insurance 204 Telephone 1222 Rent/Utilities 5242 Janitorial 255 Equipment Maint. 275 Recruitment/Outreach 50 Operating subtotal: 8640 TOTAL: 42062

Contractor 3 Region: San Francisco & San Jose

Personnel: Advocate 100% FTE 20000 Assist. Advocate 55% FTE 11139 Ex. Director 5% FTE 2300 Program Mgr 15% FTE 3450 Fiscal Mgr 15% FTE 3000 Fringe Benefits 20% 6911.50 Personnel subtotal: 46800.50

Operating: Rent 6750 Insurance 732 Telephone 700 Postage 250 Printing 50 Office Supplies + publications 400 Travel 1300 Audit/Payroll 500 Equipment maint. 150 Equipment lease 250 Consulting 2027 Operating subtotal: 13359 TOTAL: 60159.50

Contractor 4 Region: Greater East Bay

Personnel: CAP Advocate 100% FTE 17500 CAP Advocate 53% FTE 8533 Program Manager 20% FTE 3750 Fringe Benefits 29% 8553 Personnel subtotal: 38336

Operating: Supplies + Subscriptions 1049 Postage, telephone, copy 813 Supplies & Subscriptions 567 Rent & Insurance 7120 Consultants IT 1569 Reasonable Accomm 1042 Staff Training 239 Travel 77 Operating subtotal 11427 TOTAL: 49763

Contractor 5 Region: San Joaquin Valley

Personnel: CAP Advocate 100% FTE 21909 CAP Advocate 75% FTE 13937 Prog. Specialist 10% FTE 2074 Asst. Bookkeeper 3% FTE 529 Receptionist 3% FTE 365 Ex Dir 1% FTE 583 Personnel subtotal: 39397

Operating: Communication 750 Accounting 350 Consulting 25 Postage 200 Office Rental 3832 Travel 350 Insurance 204 Office Supplies 574 Printing 50 Training 75 Reasonable Accomm 25 Equipment Maint. 250 Operating subtotal 6685 TOTAL: 46082

Contractor 6 Region: Van Nuys/Foothill & Santa Barbara

Personnel: CAP Coordinator 100% FTE 17589 CAP Coordinator 100% FTE 17014 Progrm Eval. 75% FTE 7790 Controller 10% FTE 1333 Ex Director 5% FTE 1851 Personnel subtotal: 45577

Operating: Building maint. 300 Computer supplies 250 Consultants 250 Data Processing 100 Dues, fees, subscriptions 100 Equipment 200 Fees/licenses 200 Insurance 1500 Office Supplies 1500 Postage 300 Printing 1000 Reasonable Accomm 100 Rent 5226 Telephone 1250 Training 200 Transportation 500 Utilities 1250 Operating subtotal : 14226 TOTAL: 59803

Contractor 7 Region: Greater Los Angeles & South Bay

Personnel: Staff Advocate II 100% FTE 14437 Staff Advocate 50% FTE 6500 Staff Advocate 90% FTE 15804 CAP AdminAsst. 37.5%FTE 4574 CAP AdminAsst. 18.75% FTE 2768 Program Mgr 15% FTE 3303 Comptroller 7.5%FTE 822.50 Billing Clerk 40% FTE 200.50 Ex. Director 3% FTE 1339 Personnel subtotal: 64218

Operating: Payroll processing 236.50 Audit fees 540.50 Contracted Services 687.50 Contracted Services- temp help 62 Copier lease 329 Copier maint. 104 Equip. maint 271.50 Liability Ins 458.50 Office supplies 726.50 Postage 266.50 Printing Options 256.50 Reasonable Accomm 25 Rent 605 Repairs + maint. 544.50 Resource Materials 25 Telephone 493 Training 50 Travel 625 Utilities 569 Operating subtotal 6875.50 TOTAL: 71093.50

Contractor 8 Region: Orange/San Gabriel

Personnel: Program Mgr 35% FTE 13140 CAP Advocate 100% FTE 24730 Personnel subtotal: 37870

Operating: Rent 4610 Insurance 500 Utilities 500 Equipment maint 500 Printing/Outreach materials 1500 Supplies 1425 Telephone 500 Postage 200 Travel/mileage 1500 Accounting/Audit 1000 Reasonable Accomm 1500 Staff Development 1500 Operating subtotal 15235 TOTAL: 53105

Contractor 9 Region: Inland Empire

Personnel: IL Manager 15% FTE 3845 CAP Advocate 100% FTE 20095 Ex Director 15% FTE 7830 Human Res. Mgr 5% FTE 1850 Bookkeeper 5% FTE 1430 Assist. Bookkeeper 5% FTE 1335 Receptionist 5% FTE 565 Admin Assistant 5% FTE 975 Personnel subtotal: 37925

Operating: Rent 1935 Consulting 750 Travel 2510 Telephone 510 Supplies + equip 1025 Utilities 240 Professional fees 1000 Insurance 675 Staff Development 150 Printing 2010 Maintenance 315 Postage 206 Contractual 805 Operating subtotal: 12131 TOTAL: 50056

Contractor 10 Region: San Diego

Personnel: IL Manager 15% FTE 3820 CAP Advocate 100% FTE 21390 Ex Director 15% FTE 7760 Human Resources Mgr 5% FTE 1835 Bookkeeper 5% FTE 1425 Assist. Bookkeeper 5% FTE 1327.50 Receptionist 5% FTE 560 Admin Assistant II 5% FTE 965 Personnel subtotal: 39082.50

Operating: Rent 5005 Consulting 400 Travel 600 Telephone 760 Supplies 310 Utilities 612.50 Professional fees 500 Insurance 675 Staff Development 25 Printing 250 Maintenance 191 Postage 130 Contractual work 432.50 Operating subtotal: 9891 TOTAL: 48973.50

Certification

Approved

This Report is Complete and Correct.Yes
Date Signed:22-Dec-11
Name of Designated Agency Official:Sheila Conlon Mentkowski
Title of Designated Agency Official:Chief, Client Assistance Program