RSA-227 - Annual Client Assistance Program (CAP) Report

Arkansas (Disability Rights Arkansas, Inc) - H161A110003 - FY2011

General Information

Designated Agency Identification

NameDisability Rights Center
Address1100 N. University Suite 201
Address Line 2
CityLittle Rock
Zip Code72207
Website Address
Phone501 296-1775
TTY 501 296-1775
Toll-free Phone800 482-1174
Toll-free TTY800 482-1174
Fax501 296-1779

Operating Agency (if different from Designated Agency)

NameDisability Rights Center
Address1100 N. University Suite 201
Address Line 2
CityLittle Rock
Zip Code72207
Website Address
Phone501 296-1775
TTY501 296-1775
Toll-free Phone800 482-1174
Toll-free TTY800 482-1174
Fax501 296-1779

Additional Information

Name of CAP Director/Coordinator
Person to contact regarding report
Contact Person Phone

Part I. Agency Workload Data

A. Information and Referral Services (I&R)

Multiple responses are not permitted.

1. Information regarding the Rehabilitation Act34
2. Information regarding Title I of the ADA0
3. Other information provided24
4. Total I&R services provided (Lines A1+A2+A3)58
5. Individuals attending trainings by CAP staff (approximate)6,828

B. Individuals served

An individual is counted only once during a fiscal year. Multiple counts are not permitted for Lines B1-B3.

1. Individuals who are still being served as of October 1 (carryover from prior year)11
2. Additional individuals who were served during the year26
3. Total individuals served (Lines B1+B2)37
4. Individuals (from Line B3) who had multiple case files opened/closed this year. (In unusual situations, an individual may have more than one case file opened/closed during a fiscal year. This number is not added to the total in Line B3 above.)1

C. Individual still being served as of September 30

Carryover to next year. This total may not exceed Line I.B3. 4

D. Reasons for closing individuals' case files

Choose one primary reason for closing each case file. There may be more case files than the total number of individuals served to account for those unusual situations, referred to in Line I.B4, when an individual had multiple case files closed during the year.

1. All issues resolved in individual's favor30
2. Some issues resolved in individual's favor (when there are multiple issues)4
3. CAP determines VR agency position/decision was appropriate for the individual0
4. Individual's case lacks legal merit; (inappropriate for CAP intervention)0
5. Individual chose alternative representation0
6. Individual decided not to pursue resolution0
7. Appeals were unsuccessful0
8. CAP services not needed due to individual's death, relocation, etc.0
9. Individual refused to cooperate with CAP0
10. CAP unable to take case due to lack of resources0
11. Other (please explain)

E. Results achieved for individuals

1. Controlling law/policy explained to individual27
2. Application for services completed.0
3. Eligibility determination expedited0
4. Individual participated in evaluation0
5. IPE developed/implemented1
6. Communication re-established between individual and other party4
7. Individual assigned to new counselor/office2
8. Alternative resources identified for individual0
9. ADA/504/EEO/OCR/ complaint made0
10. Other0
11. Other (please explain)

Part II. Program Data

A. Age

As of the beginning of the fiscal year. Multiple responses are not permitted.

1. 21 and under12
2. 22 - 4011
3. 41 - 6414
4. 65 and over0
5. Total (Sum of Lines A1 through A4. Total must equal Line I.B3.)37

B. Gender

Multiple responses not permitted.

1. Female17
2. Male20
3. Total (Sum of Lines B1 and B2. Total must equal Line I.B3.)37

C. Race/ethnicity

1. Hispanic/Latino of any race0
For individuals who are non-Hispanic/Latino only
2. American Indian or Alaskan Native0
3. Asian0
4. Black or African American15
5. Native Hawaiian or Other Pacific Islander0
6. White20
7. Two or more races2
8. Race/ethnicity unknown0

D. Primary disabling condition of individuals served

Multiple responses not permitted.

1. Blindness (both eyes)0
2. Other visual impairments2
3. Deafness0
4. Hard of hearing0
5. Deaf-blind0
6. Orthopedic impairments5
7. Absense of extremities1
8. Mental illness7
9. Substance abuse (alcohol or drugs)1
10. Mental retardation2
11. Specific learning disabilities (SLD)7
12. Neurological disorders3
13. Respiratory disorders1
14. Heart and other circulatory conditions1
15. Digestive disorders0
16. Genitourinary conditions1
17. Speech Impairments0
18. AIDS/HIV positive0
19. Traumatic brain injury (TBI)1
20. All other disabilities5
21. Disabilities not known0
22. Total (Sum of Lines D1 through D21. Total must equal Line I. B3.)37

E. Types of individuals served

Multiple responses permitted.

1. Applicants of VR Program8
2. Clients of VR Program29
3. Applicants or clients of IL Program0
4. Applicants or clients of other programs and projects funded under the Act0

F. Source of individual's concern

Multiple responses permitted.

1. VR agency only31
2. Other Rehabilitation Act sources only3
3. Both VR agency and other Rehabilitation Act sources3
4. Employer0

G. Problem areas

Multiple responses permitted.

1. Individual requests information0
2. Communication problems between individual and counselor3
3. Conflict about services to be provided29
4. Related to application/eligibility process2
5. Related to IPE development/implementation0
6. Other Rehabilitation Act-related problems4
7. Non-Rehabilitation Act related0
8. Related to Title I of the ADA0

H. Types of CAP services provided

Choose one primary CAP service provided for each case file/service record.

1. Information/referral0
2. Advisory/interpretational1
3. Negotiation30
4. Administrative/informal review2
5. Alternative dispute resolution0
6. Formal appeal/fair hearing0
7. Legal remedy0
8. Transportation0

Part III. Narrative


4. PART III. NARRATIVE (Attach separate sheets.)

According to Education Department General Administrative Regulations (EDGAR) at 34 CFR Part 80, each CAP agency shall submit a written performance report that includes, but is not limited to, the following information. Be sure to include any other information, not otherwise collected on this reporting form that would be helpful in describing the extent of CAP activities this fiscal year. Please limit the narrative report, including attachments, to 20 pages or less.

a. Type of agency used to administer CAP: Identify the type of agency used to administer the CAP and type of agency operating the CAP, if different. Types of agencies used to administer the CAP include, but are not limited to:

1) external -- P&A; 2) external -- other public agency; 3) external -- nonprofit agency; 4) internal to State VR agency (not sub-contracted); and 5) internal to State VR agency (sub-contracted).

Disability Rights Center of Arkansas is an external nonprofit agency that administers CAP.

b. Sources of funds expended: Specify the total expenditure of funds used in providing services to CAP-eligible individuals according to the source of funding. Provide this information even if the agency’s only source of funding is the Federal formula grant. The following chart is recommended:

Source of funding Total expenditures spent on individuals Federal funds $ 124,439.00 State funds $ 0 All other funds - FY 2010 Carry over $ 28,308.00 Total from all sources $ 152,747.00

The "all other" category is broad and includes funds from local governments, earned income (e.g., legal fees), charitable contributions, and other grants or contracts. This category does not include in-kind donations. However, it is hoped that CAP agencies will collect this information separately if appropriate.

c. Budget for current and following fiscal years: Be sure to outline the budget for the current and subsequent fiscal years. This item should include a breakdown of dollars expended/allotted for administrative costs (e.g., salaries for personnel, equipment, etc.); and services to individuals and other expenses (e.g., training of staff, travel, etc.). The following chart is recommended: CATEGORY Current Fiscal Year ACTUAL FY2011 Next Fiscal Year FY2012 GROSS WAGES $ 73,155.69 $ 76,523.60 AGENCY FICA/MED MATCH $ 5,258.00 $ 4,323.58 HEALTH INSURANCE $ 10,125.60 $ 8,905.60 HEALTH INSURANCE REIMBURSEMENT $ - $ 113.44 DENTAL INSURANCE $ 547.11 $ 552.56 LIFE, ADD, LTD AND STD $ 1,598.84 $ 1,692.56 EAP $ 170.00 $ 160.00 UNEMPLOYMENT INSURANCE $ 407.59 $ 364.00 AGENCY CONTRIBUTION TO 403B $ 4,405.97 $ 5,295.61 WORKER’S COMP INSURANCE $ 174.73 $ 176.00 TOTAL FRINGE: $ 22,687.84 $ 21,583.35 OFFICE SUPPLIES $ 696.03 $ 810.58 OFFICE POSTAGE $ 414.32 $ 480.00 GENERAL PHONE CHARGES $ 544.67 $ 600.00 NEW PHONE SYSTEM LEASE $ 599.50 $ 288.96 TOTAL PHONE: $ 1,144.17 $ 888.96 OFFICE RENT $ 6,383.46 $ 5,709.04 STAFF PROF. DEV. REGISTRATION $ (192.24) $ 280.00 STAFF PROF. DEV. TRAVEL $ 278.66 $ 440.00 STAFF PROF. DEV. LODGING $ 268.27 $ 544.00 STAFF PROF. DEV. MEALS $ 49.25 $ 129.60 BOARD REGISTRATION $ 128.80 $ 132.00 BOARD TRAVEL $ 411.37 $ 400.00 BOARD LODGING $ 510.56 $ 512.00 BOARD GENERAL EXPENSES $ 149.03 $ 117.60 BOARD MEALS $ 226.01 $ 216.00 GENERAL TRAVEL AND LODGING $ 2,477.78 $ 2,600.00 TOTAL TRAVEL: $ 4,307.49 $ 5,371.20 PRINTING EXPENSE $ 690.73 $ 1,104.00 PROF LIABILITY INS $ 756.37 $ 760.00 PROPERTY INSURANCE $ 139.50 $ 124.00 TOTAL INSURANCE: $ 895.87 $ 884.00 EQUIPMENT MAINT/SERV COSTS $ 706.83 $ 640.00 COMPUTER PURCHASES $ 711.78 $ 784.00 FURNITURE/EQUIPMENT COSTS $ 248.36 $ 80.00 COMPUTER SOFTWARE PURCHASES $ 221.06 $ 208.00 TOTAL EQUIPMENT: $ 1,888.03 $ 1,712.00 ANNUAL AUDIT FEE $ 483.79 $ 430.08 MISC LEGAL EXPENSES $ - $ - TOTAL LEGAL SERVICES: $ 483.79 $ 430.08 PUBLICATIONS/MEMBERSHIPS/DUES $ 2,258.13 $ 2,280.00 EXHIBIT/OUTREACH $ 179.54 $ 282.16 BOARD MATERIALS $ 1.11 $ - CONTRACT LABOR $ 2,030.32 $ 2,528.08 GENERAL SERVICES $ 2,240.66 $ 1,600.00 HIRING EXPENSE $ - $ 72.00 CLIENT ACCOMMODATIONS $ - $ 16.00 ONLINE/WEB HOSTING SERVICES $ 108.74 $ 96.00 DRC SPONSORED EVENTS $ - $ 415.00 TOTAL MISCELLANEOUS: $ 6,818.50 $ 7,289.24 NO INDIRECT COST 0 0 TOTAL EXPENSES: $ 119,565.92 $ 122,786.05

d. Number of person-years: "Person-years" refer to the actual time that positions (both professional and clerical) were filled during the period covered by this annual report. If a position was filled throughout the year, it counts as one person-year. Positions filled for any fraction of the fiscal year should be expressed in "full-time equivalents.” Person-years should be reported for all CAP personnel whose salaries are paid totally or partially by Section 112 funds. Identify the number of person-years staffing CAP this fiscal year. Be sure to include an explanation of the number of full-time, part-time, and vacant positions. Enter the full-time equivalent for all part-time positions. The following chart is recommended: Number of person-years: no vacancies Type of Position Full-time equivalent % OF YEAR POSITION FILLED Person-years Professional Full-time 10 100% 12.00% Part-time 0 0% 0.00% Administrative Full-time 5 100% 8.00% Part-time 0 0% 0.00% Totals 15 20.00%

e. Summary of presentations made: Summarize the types of presentations made about CAP and other rehabilitation programs and projects. Include in the summary an estimate of the number of persons attending the presentations. 1. Arkansas Career Training Institute (ACTI): A) CAP Orientation for new students during the year (22 sessions/ 184 students) provides basic information about CAP, PABSS and other programs at Disability Rights Center of Arkansas. Each student is given business cards with the advocate’s name and telephone number and program that they coordinate at DRC. Brochures are given to each student explaining each program that make up the employment team. The employment team consists of CAP, PABSS, PATBI and the Help America Vote Act (HAVA) programs. During orientation students are given time to ask questions make comments and express concerns that they might have about training at ACTI. B) The CAP HSRC Mentoring Group (10 sessions/52 students) provides a small group format (average size: six students per session) for freer exchange of information between the CAP Advocate and the student participants. The mentoring group is very important to the growth in advocacy skills of the students. In my observation, I have found that the students who attend the mentoring group need less intervention from CAP. The students who attend the mentoring groups mostly need technical assistance and guidance. The mentoring group will continue to be a part of the CAP assistance for the students who attend ACTI. As new students come to ACTI, It is vital that the mentoring group be available to teach advocacy skills and give the students a place and time to have open dialogue with each other and have someone who can teach them how to address concerns in a positive manner. We are training the current students how to work with their counselors and other staff members at the institute. We re-emphasized the role of CAP and reminded students that CAP is available for assistance. Additionally, CAP is training the students about how to become self-advocates.

2. Community Rehabilitation Providers (CRPs): 8 visits were made to CRPs across the state for training. Two hundred five (205) Vocational Rehabilitation (VR) clients attended these trainings. During the trainings students were presented information about CAP, PABSS, PATBI, HAVA and other programs at DRC. After the trainings a question and answer (Q & A) session was held to give clients the opportunity to inquire and make comments about the services they are receiving. This Q & A session also allowed the clients the opportunity to request to meet in private to discuss their relationship with CRP staff and Arkansas Rehabilitation Services. I emphasized to the clients that they have choices about their training and job placement. I explained to the clients that DRC has an employment team and they can call DRC for any issue dealing with employment. I made very clear to the clients that they can call DRC at any time during the rehabilitation process.

CAP information was also included as part of larger presentations about the P&A and its services, which were delivered to various groups throughout the year. More detailed data is listed below:

Governor’s Employment First Task Force A CAP representative was a member of the Governor’s Employment First Task Force (GEFTF). The concept of Employment First is that employment is the first and preferred outcome in the provision of publicly funded services for all working age citizens with disabilities. Here are a few reasons this task for was formed. 1. Arkansas has one of the highest rates of working —aged individuals receiving disability benefits in the nation and the rate is rising rapidly. 2. Roughly half of Arkansas disability beneficiaries have poverty-level incomes. 3. For those who are able to work, employment offers an opportunity to increase their incomes, without losing vital benefits. 4. Social Security, SSI, Medicare, and Medicaid work incentives are underutilized by Arkansas. The Governor of Arkansas signed the proclamation establishing the Governor’s Employment First Task Force on October 21, 2010. The Task Force met monthly for one year. The first meeting was held December 6, 2010. The duties of the Task Force were: • Develop a staff-training curriculum on disability employment for use by state agencies and provider agencies, in order to raise awareness of Social Security work incentives, the Ticket to Work program, and employment and navigation services for individuals with disabilities who want to work. • Identify state-agency policies and procedures that create barriers and disincentives for employment of the disabled, and develop recommendations to reduce or eliminate those barriers and disincentives to better meet the needs of individuals who desire employment. • Identify baseline data for measuring employment of Arkansans with disabilities and create a mechanism for reporting such data to the Governor on an annual basis; and submit a final report of recommendations to the Governor by October 31, 2011.

State agencies, whose missions include service to individuals with disabilities, shall develop and implement Employment First policies and procedures that prioritize employment as the preferred service option for individuals with disabilities by reviewing and, if necessary, revising forms and procedures to ensure that employment is discussed as a preferred option in service-planning meetings with youth and working-age adults.

• Developing and implementing procedures to ensure that individuals who express an interest in employment are referred for counseling about disability work incentives and other employment services.

• Increasing the availability and use of supported employment through interagency collaboration and reallocation of existing funds to better meet the needs of individuals with the most significant disabilities, such as developmental disabilities, chronic mental illnesses, and traumatic brain injuries; and submitting timelines for implementing changes and goals for increasing employment of Arkansans with disabilities.

Other Outreach

CAP PPR Non-Case Related Services Outreach &Education - 2011

October 6, 2010 10:30 AM Employer Conference/Can Do Lecture Training Topic: Sensitivity Awareness Audience: Employers & HR Staff Total Trained: 16 Staff: SeRonna Rodgers and Odette Woods

October 6, 2010 1:30 AM Employer Conference/Can Do Lecture Training Topic: Sensitivity Awareness Audience: Employers & HR Staff Total Trained: 12 Staff: SeRonna Rodgers and Odette Woods

October 7, 2010 Department of Workforce Services, Magnolia Lecture/Q&A/Handouts Training Topic: PABSS/CAP/DRC Services Audience: HS Students w/Disabilities, Family Members, Teachers and Counselors Total Trained: 173 Staff: Latisha McClendon

October 18, 2010 Lion’s World Lecture/Q&A/Handouts Training Topic: DRC Overview Audience: People who are Blind, Staff Total Trained: 8 Staff: SeRonna Rodgers

October 22, 2010 VA Hospital-LR Lecture/Q&A/Handouts Training Topic: DRC Overview Audience: Veterans Total Trained: 30 Staff: SeRonna Rodgers

October 26, 2010 Ask the Advocate, Benton Lecture/Q&A/Handouts Training Topic: DRC Overview Audience: PWD, Parents and Family Members Total Trained: 18 Staff: SeRonna Rodgers, Rodney Farley and Brandy Marks

November 18, 2010 3rd Annual Partners in Brain Injury Conference Training Topic: Vocational Rehabilitation Audience: People w/TBI, Professionals and Service Providers Total Trained: 40 Staff: Eddie Miller

January 11, 2011 Ask the Advocate, Arkansas Support Network-Springdale Training Topic: DRC Overview Audience: People w/Disabilities and Family Members Total Trained: 17 Staff: SeRonna Rodgers and Brandy Marks, Advocate Collaboration: The DRC Board O&E Committee developed these forums to take intake out.

February 22, 2011 ARS Office of Deaf & Hard of Hearing Impaired Advisory Council Training Topic: Disability Rights Center of AR Audience: Persons with hearing loss and professionals Total Trained: 11 Staff: Nan Ellen East

February 23, 2011 McClellan Magnet High School Transition Conference Training Topic: DRC Transition/Overview Audience: HS Students w/Disabilities, Family Members, and Teachers Total Trained: 172 Staff: Latisha McClendon and Barry Vuletich

March 2, 2011 West Memphis Transition Fair Training Topic: DRC Transition/Overview Audience: HS Students w/Disabilities, Family Members, and Teachers Total Trained: 120 Staff: Latisha McClendon

March 12, 2011 Pine Bluff Transition Fair Training Topic: DRC Transition/Overview Audience: HS Students w/Disabilities, Family Members, and Teachers Total Trained: 130 Staff: Latisha McClendon & Darla Freeman

March 25, 2011 DDC Family Leadership Training Training Topic: DRC Overview Audience: People w/Disabilities and Family Members Total Trained: 45 Staff: Barry Vuletich & Vincent McKinney

April 19, 2011 ACTI, Hot Springs, Arkansas Training Topic: CAP, PABSS, TBI and HAVA Audience: ACTI Staff Total Trained: 6 Staff: Eddie Miller

May 3, 2011 ACTI, Hot Springs, Arkansas Training Topic: CAP, PABSS, TBI and HAVA Audience: ACTI Staff Total Trained: 9 Staff: Eddie Miller

June 6, 2011 UCA OT Department Training Topic: DRC Overview Audience: UCA OT Students and Professors Total Trained: 52 Staff: Elizabeth Eskew

June 7, 2011 ACTI, Hot Springs, Arkansas Training Topic: CAP, PABSS, TBI and HAVA Audience: ACTI Staff Total Trained: 8 Staff: Eddie Miller

June 9, 2011 Albert Pike Hotel Training Topic: DRC Overview Audience: People w/Disabilities Total Trained: 17 Staff: Vincent McKinney

July 7, 2011 Arkansas Association of the Deaf/AR Registry of Interpreters for the Deaf Training Topic: DRC Overview Audience: Interpreters and People who are Deaf Total Trained: 100 Staff: SeRonna Rodgers

July 15, 2011 Family to Family Health Care Centers Training Topic: DRC Overview Audience: F2F Coordinators Total Trained: 8 Staff: Darla Freeman

August 3, 2011 Life Enrichment And Development (L.E.A.D.) Training Topic: DRC Overview/Self Advocacy Audience: Elderly PWD/Service Providers/Family Members Total Trained: 275 Staff: Latisha McClendon

August 18, 2011 Arkansas Spinal Cord Commission Training Topic: DRC Overview/ADA-Accessible Parking Audience: PWD/Service Providers Total Trained: 15 Staff: Barry Vuletich September 27, 2011 ACTI Training Topic: Client Rights Audience: Students w/Disabilities Total Trained: 15 Staff: Eddie Miller

Exhibits Total Exhibits: 23 Total Attendance: 5,283

October 7, 2010 Transition Fair Attendance: 173 Participants: HS Students with Disabilities Staff: Latisha McClendon Funding Source: CAP/PABSS

October 11-13, 2010 2010 Transition Summit Attendance: 256 Participants: Teachers and Counselors Staff: Latisha McClendon

October 20, 2010 AR Disability Policy Summit (ADPC) Attendance: 65 Participants: Politicians, Candidates, PWD, Disability Related Groups Staff: SeRonna Rodgers and Vincent McKinney

October 21, 2010 Disability Awareness Day Attendance: 125 Participants: Disability Related Groups and PWD Staff: SeRonna Rodgers and Vincent McKinney

October 22, 2010 VA Hospital-LR Disability Awareness Day Attendance: 30 Participants: Veterans & VA Staff Staff: SeRonna Rodgers

October 26, 2010 Ask the Advocate, Benton Attendance: 18 Participants: Veterans & VA Staff Staff: SeRonna Rodgers

November 18-19, 2010 3rd Annual TBI Conference Attendance: 100 Participants: People w/TBI, family members, care givers, service providers Staff: SeRonna Rodgers

December 1-3, 2010 Welcome the Children Conference Attendance: 181 Participants: Culturally Diverse People, Service Providers Staff: SeRonna Rodgers & Vincent McKinney

January 13, 2011 Ask the Advocate, Arkansas Support Network-Springdale Attendance: 17 Participants: People w/Disabilities and Family Members Staff: SeRonna Rodgers & Brandy Marks

February 23, 2011 McClellan Magnet High School Transition Conference Attendance: 172 Participants: HS Students w/Disabilities, Family Members, and Teachers Staff: Latisha McClendon and Barry Vuletich

March 2, 2011 West Memphis Transition Fair Attendance: 120 Participants: HS Students w/Disabilities, Family Members, and Teachers Staff: Latisha McClendon

March 4, 2011 Mental Health Public Forum Attendance: 34 Participants: HS Students w/Disabilities, Family Members, and Teachers Staff: SeRonna Rodgers

March 10, 2011 West Memphis Welcome to Parent Awareness Fair Attendance: 7 Participants: Parents of Students w/Disabilities Staff: Latisha McClendon

March 12, 2011 Pine Bluff Transition Fair Attendance: 130 Participants: HS Students w/Disabilities Staff: Latisha McClendon

March 15, 2011 5th Annual LRSD Career Day Attendance: 2500 Participants: HS Students w/Disabilities Staff: Latisha McClendon

April 4, 2011 Students w/Disabilities Workforce & Higher Education Transition Fair Attendance: 12 Participants: College Students w/Disabilities Staff: Latisha McClendon

April 30, 2011 Hola’ AR Health & Safety Fair Attendance: 150 Participants: Unserved/Underserved Families of Latino Decent Staff: SeRonna Rodgers

May 20, 2011 Spinal Cord Commission Conference Attendance: 218 Participants: College Students w/Disabilities Staff: SeRonna Rodgers

June 16, 2011 ARA Conference Attendance: 100 Participants: People w/Disabilities, ARS Staff, Service Providers Staff: SeRonna Rodgers

July 7-8, 2011 AAD/ARID Conference Attendance: 200 Participants: Interpreters and People who are Deaf Staff: SeRonna Rodgers

August 3, 2011 9th Annual Senior Citizens’ Day Attendance: 275 Participants: PWD/Service Providers/Family Members Staff: Latisha McClendon

September 10, 2011 2011 Resource Day & Camp at ACH Attendance: 100 Participants: Children w/Disabilities/Service Providers/Family Members/Aides and Caregivers/Home Nurses Staff: Elizabeth Eskew and Barry Vuletich

September 27, 2011 Transition Fair at University of Hope Community College Attendance: 200 Participants: Students w/Disabilities/Faculty Staff: Vincent McKinney

Arkansas Democrat-Gazette-Total Articles: Daily Subscribers-192,564 Sunday Subscribers-270,635 Audience: Arkansans September 19, AR Democrat-Gazette, Governor’s appointments (mentions board member, Fred Reinhart, and DRC staff, Eddie Miller and Latisha McClendon),

Periodicals 2

May 1, 2011, TASC Update, Why I’m My Own Best Advocate, Elizabeth Eskew and Barry Vuletich

Arkansas Legislative Digest: Subscribers: 155 total August 26, The Interim Digest, Arkansas Children’s Hospital/Walmart Pro Bono Medical Legal Partnership, 300 total viewership

Publications/Booklets/Brochures: DRC Produced

P&A Brief- December 2010, Mock 2010 Legislative session for PWDs, FYAN, DD Network, and TBI Conferences, Juvenile Justice Reform update Hard copies: 3,018 sent; Email: 983; Published on DRC website; handed out 150+ at conferences and sent out to callers contacting DRC for assistance

PAAT Brochures-500/CAP Brhochures-500/PABSS Brochures-500/PATBI Brochures-500 DRC General Brochures-500, GEOP P&A Brief, 1250 emailed, 200 printed for distribution, and published on DRC website

f. Involvement with advisory boards: Identify in what ways CAP is involved with advisory boards (e.g., State Rehabilitation Council, Arkansas Independent Living Council, etc.) Specific CAP activities associated with the State Rehabilitation Council, Services for the Blind and the State Independent Living Council are as follows:

Rehabilitation Council (RC)

The RC met twice this year because there was a problem with appointments. As a result of DRC’s continuous communication with the ARS Commissioner, a representative of CAP was appointed to the RC. Listed below are concerns that CAP is challenging the Rehabilitation Council (RC) to address:

1. Put an emphasis on clients being given choice when creating an IPE. Making sure clients are being told about the Client Assistance Program. Ways to better serve Rehab clients and become a more client friendly agency.

2. Offer other training areas for clients who don’t make it at Arkansas Career Training Institute. Far too many students are being sent home with no option of job training presented to them. 3. Discuss the new policies that were put in effect during the time that the RC was non-functioning. Some policies need to be looked at from an advocate view point.

Arkansas Independent Living Council (AILC) The CAP Coordinator attended 2 AILC meetings this year.

Listed below are highlights of Council’s activities: 1. AILC Is working with University of Arkansas of Little Rock Disabilities Services on accessibility of the campus with respect to the new construction

2. AILC staff continues to support the work of the Homeless Commission with respect to the veterans with disabilities. AILC staff is working now with the Harmony Health clinic in regards to the needs for individuals with disabilities.

3. AILC was awarded a grant from DAAS which are four sub-grants to hold conferences across the state to introduce technical assistance programs and devices to persons with disabilities and their providers. The grant started October 2011 and will conclude May 2012.

4. AILC participated in a survey for prostheses users regarding quality of care and accessibility for a particular provider.

5. AILC completed a report with NCIL on the percentage of persons with a disability working for each of the centers. The report shows that all of the centers employees over 50% of people with disabilities except for one. Board of the Division of Services for the Blind (BDSB)

The CAP Coordinator attended 3 out of 4 meetings this year.

Listed below are highlights of the DSB board meetings:

1. During a DSB board meeting, it was reported that DSB will still collaborate with Lions World Services for the Blind for direct services for the Older Blind program. The DSB board is concerned about the Budget Control Act and the effect that it will have on consumers. A board member stated that the act does state that the most significantly disabled will be served first.

2. The board stated that one of DSB main focus during the upcoming year will be supportive employment. One obstacle for the supportive employment program is finding vendors to provide the jobs needed for DSB clients. DSB will focus on training for job placement personnel and the needs of the employer.

3. DSB is concerned about the un-served/underserved population of blind/visually impaired people throughout the entire state of Arkansas. DSB continues looking at ways open a field office in the Delta. This office will provide services to a number of people who are blind/visually impaired who otherwise would not receive services due to lack of funding, transportation and resources. 4. DSB continues to collaborate with CAP in ways to better serve individuals who are blind/visually impaired. CAP is on the agenda at every DSB board meeting which gives those present to learn more about the services CAP provides for the entire state of Arkansas. CAP gives updates at the DSB Board meeting about upcoming DRC events.

Additional Information:

• A DRC Board member serves on the Governor’s Developmental Disabilities Council (DDC) and serves on its Goals and Objectives Committee.

• A DRC advocate served on the University Center for Excellence in Developmental Disabilities (named “Partners for Inclusive Communities”), Consumer Committee.

• A DRC Advocate was elected member of the Brain Injury Association of Arkansas

• The DRC /CAP outreach and education coordinator serves on the CAN DO Committee, providing positive public awareness activities to increase the value of individuals with disabilities.

g. Outreach to unserved/underserved populations: Identify the strategies used to conduct outreach to and to serve individuals previously unserved or underserved and/or individuals who are members of minority groups. CAP provided training at a state Church of God in Christ conference in Hot Springs AR. in July 2011. The training consisted of information about the Client Assistance Program, Arkansas Rehabilitation Services and Services for the Blind. About 3,000 people attended the 3 day conference. This denomination is predominantly African American.

DRC/CAP held a statewide conference, the 3rd Annual Partners on Brain Injury that included individuals who had sustained a brain injury and their family members, care givers and health care professionals in the state of Arkansas that had very little traumatic brain injury resources available. Collaboration made the conference possible between DRC, the Brain Injury Association of Arkansas and Dept. of Health Injury Prevention Branch.

Describe the impact of your outreach efforts, especially in terms of how your outreach efforts have benefited individuals who traditionally have been unserved or underserved.

The impact of the Church of God in Christ training was great. Those in attendance expressed how delighted they were to receive the information. Many stated that they had family members and other people who needed this information. Several of the people lived in rural areas in Arkansas. They stated that they have never heard of the services available to them. They thanked DRC/CAP for providing the training. Brochures and business cards were given to attendees.

The Partners in Brain Injury conference increased the numbers of TBI clients at DRC in relation to the numbers in the state interested in employment and training, assistive technology, special education, health care and supported housing among other rehabilitation issues.

CAP participated in the Welcome the Children Conference that was geared toward reaching out to the many diverse cultures in the state that have more difficulties than others accessing services. h. Alternative dispute resolution: The Act clearly mandates CAP to engage in mediation (or other forms of alternative dispute resolutions) prior to seeking a formal or legal remedy on behalf of the individual served. Part II-H5 of the Form RSA-227 asks you to identify the number of times your CAP agency engaged in ADR. In addition to that numerical data, be sure to describe, in the Narrative portion of your report, your efforts at engaging in ADR procedures, including how successful (or not successful) your attempts have been and an explanation of why CAP did not engage in ADR prior to seeking a formal or legal remedy.

CAP was successful in representing four individuals through the use of negotiations and administrative reviews in FY10. Resolving conflicts at the lowest level serves the best interests of all parties. Resolution at higher levels involves greater investment of time and resources on the part of the CAP, the VR agency, and the client. As a result of CAP involvement, no cases made it to a hearing level this year.

h. Systemic advocacy: Describe the systemic advocacy undertaken. Indicate the problems that have been identified in the delivery of VR and independent living services. To the extent possible, detail evidence/documentation that substantiates the problems. Summarize the activities CAP has undertaken to remedy the problems. Outline the State VR agency’s responses to those activities and explain the status of the problems at the close of the fiscal year. As appropriate, provide CAP’s plans for continuing to address the problems during the next fiscal year. CAP received a call from a student at ACTI and this student explained that he is very concerned about his identity being stolen. He explained that when grades are posted outside the doors of classrooms, the student’s social security number is being posted. The student explained that this issue needs to be corrected. I spoke to Administrator at ACTI and explained the dangers of having social security numbers posted where everyone can have access to them and how this action is putting the students at risk. The Administrator agreed to look at another way to post grades. CAP will monitor how grades are posted the next fiscal year. i. Interesting cases: Describe a few of the more interesting or unique cases that CAP worked on during the fiscal year. Summarize the facts of the case and the activities that CAP undertook or is undertaking to resolve the issues raised by the individual served. Explain whether the case raised systemic or policy-making issues and CAP’s plan to address those issues.

Mr. L was a client of ARS. Mr. L wanted to go to Arkansas Career Training Institute and receive job training in environmental duties. Mr. L was at ACTI for six months and was told that he is not making any progress so he would have to leave and go back home. Mr. L and his parents were very unhappy with this decision. Mr. L., his parents and CAP met with ARS staff and decided how ARS could serve Mr. L. CAP stated that supportive employment might be an alternative for Mr. L. to receive job training. All parties agreed that we would work on supportive employment for Mr. L. and a placement was found at one of the state colleges. ARS provided a job coach and Mr. L. received job training. I’m happy to report that Mr. L. is employed at the college where he received his job training. Ms. K is a client of Division of Services for the Blind. Ms. K called CAP and reported that she has been attending college in the past but this year DSB is refusing to help pay for college. CAP called the DSB counselor and scheduled an administrative review for Ms. K. During the meeting the client stated that calls and emails were unanswered. Ms. K stated that once she spoke to her counselor, she was denied services. The DSB counselor explained that more information was needed from Ms. K before she could authorize assistance. Ms. K explained that she had not been told this before. Ms. K provided her counselor that information that she needed. The DSB counselor authorized the assistance needed and now Ms. K is in college and looking to graduate in the near future.

k. On-line information/outreach: Describe efforts CAP may have put forth to create a web page or some other on-line means of providing information to the public. Include information about the number of "hits" your on-line site received.

CAP information is provided on a program page in the Disability Rights Center of Arkansas website ( This site remains accessible for visitors with vision impairments using screen-reader software through the universally accepted “Bobby” standard for website accessibility. The CAP page contains program information, as well as links to OSERS and to rights protection, advocacy, services, and support resources for persons with disabilities.

The DRC/CAP website received 51,144 visitors and 99,116 visitor’s hits in FY 2010. We were able to continually upload helpful information for our clients and callers. We promoted the website in our newsletters and flyers. DRC also developed a weblog and is on Facebook.

5. End of form:

Transmittal: The RSA-227 reports should be sent within 90 days of the end of the fiscal year covered. Please submit one form each to RSA Central Office and the appropriate regional office using one of the options listed below. If you have questions regarding the completion of this form, contact RoseAnn Ashby in the RSA Central Office at: 202 245-7258.

A. Electronic Mail addresses via INTERNET--

Specific instructions and the URL for key entry/on-line editing of data directly into the RSA MIS will be provided when available.

The RSA Central Office Internet E-mail address for the RSA-227 is:

For information about completion of the RSA-227, please use the same Internet E-mail address.

Regional Office E-mail addresses are:

Region I Region II Region III Region IV Region V Region VI Region VII Region VIII Region IX Region X

B. US Mail and Facsimile--

The Central Office fax is (new CO FAX number); and the US postal address is: Rehabilitation Services Administration 550 12th Street, S.W. Washington, D.C. 20202-2703



This Report is Complete and Correct.Yes
Date Signed:27-Dec-11
Name of Designated Agency Official:Nan Ellen East
Title of Designated Agency Official:Executive Director