ED/OSERS/RSA
Rehabilitation Services Administration
U.S. Department of Education

Published September 4, 2014.   Print   Print preview   Export to MS Word   Export to Excel  

State Plan for the State Vocational Rehabilitation Services Program and
State Plan Supplement for the State Supported Employment Services Program
Wisconsin Division of Vocational Rehabilitation State Plan for Fiscal Year 2014 (submitted FY 2013)

Preprint - Section 1: State Certifications

1.1 The Division of Vocational Rehabilitation is authorized to submit this State Plan under Title I of the Rehabilitation Act of 1973, as amended [1] and its supplement under Title VI, Part B, of the Rehabilitation Act [2].

1.2 As a condition for the receipt of federal funds under Title I, Part B, of the Rehabilitation Act for the provision of vocational rehabilitation services, the Department of Workforce Development [3] agrees to operate and administer the State Vocational Rehabilitation Services Program in accordance with the provisions of this State Plan [4], the Rehabilitation Act, and all applicable regulations [5], policies and procedures established by the secretary. Funds made available under Section 111 of the Rehabilitation Act are used solely for the provision of vocational rehabilitation services under Title I of the Rehabilitation Act and the administration of the State Plan for the vocational rehabilitation services program.

1.3 As a condition for the receipt of federal funds under Title VI, Part B, of the Rehabilitation Act for supported employment services, the designated state agency agrees to operate and administer the State Supported Employment Services Program in accordance with the provisions of the supplement to this State Plan [6], the Rehabilitation Act and all applicable regulations [7], policies and procedures established by the secretary. Funds made available under Title VI, Part B, are used solely for the provision of supported employment services and the administration of the supplement to the Title I State Plan. Yes

1.4 The designated state agency and/or the designated state unit has the authority under state law to perform the functions of the state regarding this State Plan and its supplement. Yes

1.5 The state legally may carry out each provision of the State Plan and its supplement. Yes

1.6 All provisions of the State Plan and its supplement are consistent with state law. Yes

1.7 The (enter title of state officer below) Yes

Administrator - Division of Vocational Rehabilitation

... has the authority under state law to receive, hold and disburse federal funds made available under this State Plan and its supplement.

1.8 The (enter title of state officer below)... Yes

Administrator - Division of Vocational Rehabilitation

... has the authority to submit this State Plan for vocational rehabilitation services and the State Plan supplement for supported employment services.

1.9 The agency that submits this State Plan and its supplement has adopted or otherwise formally approved the plan and its supplement. Yes

State Plan Certified By

As the authorized signatory identified above, I hereby certify that I will sign, date and retain in the files of the designated state agency/designated state unit Section 1 of the Preprint, and separate Certification of Lobbying forms (Form ED-80-0013; available at http://www.ed.gov/fund/grant/apply/appforms/ed80-013.pdf) for both the vocational rehabilitation and supported employment programs.

Signed?Yes

Name of SignatoryMichael A. Greco

Title of SignatoryAdministrator, Wisconsin Division of Vocational Rehabilitation

Date Signed (mm/dd/yyyy)06/27/2013

Assurances Certified By

At the request of RSA, the designated state agency and/or the designated state unit provide the following assurance(s), in addition to those contained within Section 2 through 8 below, in connection with the approval of the State Plan for FY 2014Yes

Comments:

Signed?Yes

Name of SignatoryMichael A. Greco

Title of SignatoryAdministrator, Wisconsin Division of Vocational Rehabilitation

Date Signed (mm/dd/yyyy)06/27/2013

* The signatory of the assurance with the authority to execute and submit the State Plan will maintain a signed copy of the assurance(s) with the signed State Plan.

Section 1 Footnotes

[1] Public Law 93 112, as amended by Public Laws 93 516, 95 602, 98 221, 99 506, 100-630, 102-569, 103-073, and 105-220.

[2] Unless otherwise stated, "Rehabilitation Act" means the Rehabilitation Act of 1973, as amended.

[3] All references in this plan to "designated state agency" or to "the state agency" relate to the agency identified in this paragraph.

[4] No funds under Title I of the Rehabilitation Act may be awarded without an approved State Plan in accordance with Section 101(a) of the Rehabilitation Act and 34 CFR part 361.

[5] Applicable regulations include the Education Department General Administrative Regulations (EDGAR) in 34 CFR Parts 74, 76, 77, 79, 80, 81, 82, 85 and 86 and the State Vocational Rehabilitation Services Program regulations in 34 CFR Part 361.

[6] No funds under Title VI, Part B, of the Rehabilitation Act may be awarded without an approved supplement to the Title I State Plan in accordance with Section 625(a) of the Rehabilitation Act.

[7] Applicable regulations include the EDGAR citations in footnote 5, 34 CFR Part 361, and 34 CFR Part 363.

Preprint - Section 2: Public Comment on State Plan Policies and Proceduress

2.1 Public participation requirements. (Section 101(a)(16)(A) of the Rehabilitation Act; 34 CFR 361.10(d), .20(a), (b), (d); and 363.11(g)(9))

(a) Conduct of public meetings.

The designated state agency, prior to the adoption of any substantive policies or procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan, including making any substantive amendments to the policies and procedures, conducts public meetings throughout the state to provide the public, including individuals with disabilities, an opportunity to comment on the policies or procedures.

(b) Notice requirements.

The designated state agency, prior to conducting the public meetings, provides appropriate and sufficient notice throughout the state of the meetings in accordance with state law governing public meetings or, in the absence of state law governing public meetings, procedures developed by the state agency in consultation with the State Rehabilitation Council, if the agency has a council.

(c) Special consultation requirements.

The state agency actively consults with the director of the Client Assistance Program, the State Rehabilitation Council, if the agency has a council and, as appropriate, Indian tribes, tribal organizations and native Hawaiian organizations on its policies and procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan.

Preprint - Section 3: Submission of the State Plan and its Supplement

3.1 Submission and revisions of the State Plan and its supplement. (Sections 101(a)(1), (23) and 625(a)(1) of the Rehabilitation Act; Section 501 of the Workforce Investment Act; 34 CFR 76.140; 361.10(e), (f), and (g); and 363.10)

(a) The state submits to the commissioner of the Rehabilitation Services Administration the State Plan and its supplement on the same date that the state submits either a State Plan under Section 112 of the Workforce Investment Act of 1998 or a state unified plan under Section 501 of that Rehabilitation Act.

(b) The state submits only those policies, procedures or descriptions required under this State Plan and its supplement that have not been previously submitted to and approved by the commissioner.

(c) The state submits to the commissioner, at such time and in such manner as the commissioner determines to be appropriate, reports containing annual updates of the information relating to the:

  1. comprehensive system of personnel development;
  2. assessments, estimates, goals and priorities, and reports of progress;
  3. innovation and expansion activities; and
  4. other updates of information required under Title I, Part B, or Title VI, Part B, of the Rehabilitation Act that are requested by the commissioner.

(d) The State Plan and its supplement are in effect subject to the submission of modifications the state determines to be necessary or the commissioner requires based on a change in state policy, a change in federal law, including regulations, an interpretation of the Rehabilitation Act by a federal court or the highest court of the state, or a finding by the commissioner of state noncompliance with the requirements of the Rehabilitation Act, 34 CFR 361 or 34 CFR 363.

3.2 Supported Employment State Plan supplement. (Sections 101(a)(22) and 625(a) of the Rehabilitation Act; 34 CFR 361.34 and 363.10)

(a) The state has an acceptable plan for carrying out Part B, of Title VI of the Rehabilitation Act that provides for the use of funds under that part to supplement funds made available under Part B, of Title I of the Rehabilitation Act for the cost of services leading to supported employment.

(b) The Supported Employment State Plan, including any needed annual revisions, is submitted as a supplement to the State Plan.

Preprint - Section 4: Administration of the State Plan

4.1 Designated state agency and designated state unit. (Section 101(a)(2) of the Rehabilitation Act; 34 CFR 361.13(a) and (b))

(a) Designated state agency.

  1. There is a state agency designated as the sole state agency to administer the State Plan or to supervise its administration in a political subdivision of the state by a sole local agency.

  1. The designated state agency is a state agency that is primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities (Option A was selected/Option B was not selected).

  1. In American Samoa, the designated state agency is the governor.

(b) Designated state unit.

  1. If the designated state agency is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities, in accordance with subparagraph 4.1(a)(2)(B) of this section, the state agency includes a vocational rehabilitation bureau, division or unit that:

  1. is primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and is responsible for the administration of the designated state agency's vocational rehabilitation program under the State Plan;
  2. has a full-time director;
  3. has a staff, at least 90 percent of whom are employed full-time on the rehabilitation work of the organizational unit; and
  4. is located at an organizational level and has an organizational status within the designated state agency comparable to that of other major organizational units of the designated state agency.

  1. The name of the designated state vocational rehabilitation unit is
Division of Vocational Rehabilitation

4.2 State independent commission or State Rehabilitation Council. (Sections 101(a)(21) and 105 of the Rehabilitation Act; 34 CFR 361.16 and .17)

The State Plan must contain one of the following assurances.

(a) The designated state agency is an independent state commission that

  1. is responsible under state law for operating or overseeing the operation of the vocational rehabilitation program in the state and is primarily concerned with the vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities in accordance with subparagraph 4.1(a)(2)(A) of this section.
  1. is consumer controlled by persons who:
    1. are individuals with physical or mental impairments that substantially limit major life activities; and
    2. represent individuals with a broad range of disabilities, unless the designated state unit under the direction of the commission is the state agency for individuals who are blind;
  1. includes family members, advocates or other representatives of individuals with mental impairments; and
  1. undertakes the functions set forth in Section 105(c)(4) of the Rehabilitation Act and 34 CFR 361.17(h)(4).

(b) The state has established a State Rehabilitation Council that meets the criteria set forth in Section 105 of the Rehabilitation Act, 34 CFR 361.17

(c) If the designated state unit has a State Rehabilitation Council, Attachment 4.2(c) provides a summary of the input provided by the council consistent with the provisions identified in subparagraph (b)(3) of this section; the response of the designated state unit to the input and recommendations; and, explanations for the rejection of any input or any recommendation.

(Option B was selected)

4.3 Consultations regarding the administration of the State Plan. (Section 101(a)(16)(B) of the Rehabilitation Act; 34 CFR 361.21)

The designated state agency takes into account, in connection with matters of general policy arising in the administration of the plan and its supplement, the views of:

(a) individuals and groups of individuals who are recipients of vocational rehabilitation services or, as appropriate, the individuals' representatives;
(b) personnel working in programs that provide vocational rehabilitation services to individuals with disabilities;
(c) providers of vocational rehabilitation services to individuals with disabilities;
(d) the director of the Client Assistance Program; and
(e) the State Rehabilitation Council, if the state has a council.

4.4 Nonfederal share. (Sections 7(14) and 101(a)(3) of the Rehabilitation Act; 34 CFR 80.24 and 361.60)

The nonfederal share of the cost of carrying out this State Plan is 21.3 percent and is provided through the financial participation by the state or, if the state elects, by the state and local agencies.

4.5 Local administration. (Sections 7(24) and 101(a)(2)(A) of the Rehabilitation Act; 34 CFR 361.5(b)(47) and .15)

The State Plan provides for the administration of the plan by a local agency. No

If "Yes", the designated state agency:

(a) ensures that each local agency is under the supervision of the designated state unit with the sole local agency, as that term is defined in Section 7(24) of the Rehabilitation Act and 34 CFR 361.5(b)(47), responsible for the administration of the vocational rehabilitation program within the political subdivision that it serves; and
(b) develops methods that each local agency will use to administer the vocational rehabilitation program in accordance with the State Plan.

4.6 Shared funding and administration of joint programs. (Section 101(a)(2)(A)(ii) of the Rehabilitation Act; 34 CFR 361.27)

The State Plan provides for the state agency to share funding and administrative responsibility with another state agency or local public agency to carry out a joint program to provide services to individuals with disabilities. No

If "Yes", the designated state agency submits to the commissioner for approval a plan that describes its shared funding and administrative arrangement. The plan must include:

(a) a description of the nature and scope of the joint program;
(b) the services to be provided under the joint program;
(c) the respective roles of each participating agency in the administration and provision of services; and
(d) the share of the costs to be assumed by each agency.

4.7 Statewideness and waivers of statewideness. (Section 101(a)(4) of the Rehabilitation Act; 34 CFR 361.25, .26, and .60(b)(3)(i) and (ii))

This agency is not requesting a waiver of statewideness.

(a) Services provided under the State Plan are available in all political subdivisions of the state.
(b) The state unit may provide services in one or more political subdivisions of the state that increase services or expand the scope of services that are available statewide under this State Plan if the:

  1. nonfederal share of the cost of these services is met from funds provided by a local public agency, including funds contributed to a local public agency by a private agency, organization or individual;

  1. services are likely to promote the vocational rehabilitation of substantially larger numbers of individuals with disabilities or of individuals with disabilities with particular types of impairments; and

  1. state, for purposes other than the establishment of a community rehabilitation program or the construction of a particular facility for community rehabilitation program purposes, requests in Attachment 4.7(b)(3) a waiver of the statewideness requirement in accordance with the following requirements:

  1. identification of the types of services to be provided;

  1. written assurance from the local public agency that it will make available to the state unit the nonfederal share of funds;

  1. written assurance that state unit approval will be obtained for each proposed service before it is put into effect; and

  1. written assurance that all other State Plan requirements, including a state's order of selection, will apply to all services approved under the waiver.

(c) Contributions, consistent with the requirements of 34 CFR 361.60(b)(3)(ii), by private entities of earmarked funds for particular geographic areas within the state may be used as part of the nonfederal share without the state requesting a waiver of the statewideness requirement provided that the state notifies the commissioner that it cannot provide the full nonfederal share without using the earmarked funds.

4.8 Cooperation, collaboration and coordination. (Sections 101(a)(11), (24)(B), and 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 361.22, .23, .24, and .31, and 363.11(e))

(a) Cooperative agreements with other components of statewide work force investment system.

The designated state agency or the designated state unit has cooperative agreements with other entities that are components of the statewide work force investment system and replicates those agreements at the local level between individual offices of the designated state unit and local entities carrying out the One-Stop service delivery system or other activities through the statewide work force investment system.

(b) Cooperation and coordination with other agencies and entities.

Attachment 4.8(b) (1)-(4) describes the designated state agency's:

  1. cooperation with and use of the services and facilities of the federal, state, and local agencies and programs, including programs carried out by the undersecretary for Rural Development of the United States Department of Agriculture and state use contracting programs, to the extent that those agencies and programs are not carrying out activities through the statewide work force investment system;

  1. coordination, in accordance with the requirements of paragraph 4.8(c) of this section, with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services;

  1. establishment of cooperative agreements with private nonprofit vocational rehabilitation service providers, in accordance with the requirements of paragraph 5.10(b) of the State Plan; and,

  1. efforts to identify and make arrangements, including entering into cooperative agreements, with other state agencies and entities with respect to the provision of supported employment and extended services for individuals with the most significant disabilities, in accordance with the requirements of subsection 6.5 of the supplement to this State Plan.

(c) Coordination with education officials.

  1. Attachment 4.8(b)(2) describes the plans, policies and procedures for coordination between the designated state agency and education officials responsible for the public education of students with disabilities that are designed to facilitate the transition of the students who are individuals with disabilities from the receipt of educational services in school to the receipt of vocational rehabilitation services under the responsibility of the designated state agency.

  1. The State Plan description must:

  1. provide for the development and approval of an individualized plan for employment in accordance with 34 CFR 361.45 as early as possible during the transition planning process but, at the latest, before each student determined to be eligible for vocational rehabilitation services leaves the school setting or if the designated state unit is operating on an order of selection before each eligible student able to be served under the order leaves the school setting; and

  1. include information on a formal interagency agreement with the state educational agency that, at a minimum, provides for:

  1. consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to postschool activities, including vocational rehabilitation services;

  1. transition planning by personnel of the designated state agency and the educational agency for students with disabilities that facilitates the development and completion of their individualized education programs under Section 614(d) of the Individuals with Disabilities Education Act;

  1. roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services; and

  1. procedures for outreach to students with disabilities as early as possible during the transition planning process and identification of students with disabilities who need transition services.

(d) Coordination with statewide independent living council and independent living centers.

The designated state unit, the Statewide Independent Living Council established under Section 705 of the Rehabilitation Act and 34 CFR 364, and the independent living centers described in Part C of Title VII of the Rehabilitation Act and 34 CFR 366 have developed working relationships and coordinate their activities.

(e) Cooperative agreement with recipients of grants for services to American Indians.

  1. There is in the state a recipient(s) of a grant under Part C of Title I of the Rehabilitation Act for the provision of vocational rehabilitation services for American Indians who are individuals with disabilities residing on or near federal and state reservations. Yes

  1. If "Yes", the designated state agency has entered into a formal cooperative agreement that meets the following requirements with each grant recipient in the state that receives funds under Part C of Title I of the Rehabilitation Act:

  1. strategies for interagency referral and information sharing that will assist in eligibility determinations and the development of individualized plans for employment;

  1. procedures for ensuring that American Indians who are individuals with disabilities and are living near a reservation or tribal service area are provided vocational rehabilitation services; and

  1. provisions for sharing resources in cooperative studies and assessments, joint training activities, and other collaborative activities designed to improve the provision of services to American Indians who are individuals with disabilities.

4.9 Methods of administration. (Section 101(a)(6) of the Rehabilitation Act; 34 CFR 361.12, .19 and .51(a) and (b))

(a) In general.

The state agency employs methods of administration, including procedures to ensure accurate data collection and financial accountability, found by the commissioner to be necessary for the proper and efficient administration of the plan and for carrying out all the functions for which the state is responsible under the plan and 34 CFR 361.

(b) Employment of individuals with disabilities.

The designated state agency and entities carrying out community rehabilitation programs in the state, who are in receipt of assistance under Part B, of Title I of the Rehabilitation Act and this State Plan, take affirmative action to employ and advance in employment qualified individuals with disabilities covered under and on the same terms and conditions as set forth in Section 503 of the Rehabilitation Act.

(c) Facilities.

Any facility used in connection with the delivery of services assisted under this State Plan meets program accessibility requirements consistent with the provisions, as applicable, of the Architectural Barriers Rehabilitation Act of 1968, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act of 1990 and the regulations implementing these laws.

4.10 Comprehensive system of personnel development. (Section 101(a)(7) of the Rehabilitation Act; 34 CFR 361.18)

Attachment 4.10 describes the designated state agency's procedures and activities to establish and maintain a comprehensive system of personnel development designed to ensure an adequate supply of qualified state rehabilitation professional and paraprofessional personnel for the designated state unit. The description includes the following:

(a) Data system on personnel and personnel development.

Development and maintenance of a system for collecting and analyzing on an annual basis data on qualified personnel needs and personnel development with respect to:

  1. Qualified personnel needs.

  1. The number of personnel who are employed by the state agency in the provision of vocational rehabilitation services in relation to the number of individuals served, broken down by personnel category;

  1. The number of personnel currently needed by the state agency to provide vocational rehabilitation services, broken down by personnel category; and

  1. Projections of the number of personnel, broken down by personnel category, who will be needed by the state agency to provide vocational rehabilitation services in the state in five years based on projections of the number of individuals to be served, including individuals with significant disabilities, the number of personnel expected to retire or leave the field, and other relevant factors.

  1. Personnel development.

  1. A list of the institutions of higher education in the state that are preparing vocational rehabilitation professionals, by type of program;

  1. The number of students enrolled at each of those institutions, broken down by type of program; and

  1. The number of students who graduated during the prior year from each of those institutions with certification or licensure, or with the credentials for certification or licensure, broken down by the personnel category for which they have received, or have the credentials to receive, certification or licensure.

(b) Plan for recruitment, preparation and retention of qualified personnel.

Development, updating on an annual basis, and implementation of a plan to address the current and projected needs for qualified personnel based on the data collection and analysis system described in paragraph (a) of this subsection and that provides for the coordination and facilitation of efforts between the designated state unit and institutions of higher education and professional associations to recruit, prepare and retain personnel who are qualified in accordance with paragraph (c) of this subsection, including personnel from minority backgrounds and personnel who are individuals with disabilities.

(c) Personnel standards.

Policies and procedures for the establishment and maintenance of personnel standards to ensure that designated state unit professional and paraprofessional personnel are appropriately and adequately prepared and trained, including:

  1. standards that are consistent with any national- or state-approved or recognized certification, licensing, registration, or, in the absence of these requirements, other comparable requirements (including state personnel requirements) that apply to the profession or discipline in which such personnel are providing vocational rehabilitation services.

  1. To the extent that existing standards are not based on the highest requirements in the state applicable to a particular profession or discipline, the steps the state is currently taking and the steps the state plans to take in accordance with the written plan to retrain or hire personnel within the designated state unit to meet standards that are based on the highest requirements in the state, including measures to notify designated state unit personnel, the institutions of higher education identified in subparagraph (a)(2), and other public agencies of these steps and the time lines for taking each step.

  1. The written plan required by subparagraph (c)(2) describes the following:

  1. specific strategies for retraining, recruiting and hiring personnel;

  1. the specific time period by which all state unit personnel will meet the standards required by subparagraph (c)(1);

  1. procedures for evaluating the designated state unit's progress in hiring or retraining personnel to meet applicable personnel standards within the established time period; and

  1. the identification of initial minimum qualifications that the designated state unit will require of newly hired personnel when the state unit is unable to hire new personnel who meet the established personnel standards and the identification of a plan for training such individuals to meet the applicable standards within the time period established for all state unit personnel to meet the established personnel standards.

(d) Staff development.

Policies, procedures and activities to ensure that all personnel employed by the designated state unit receive appropriate and adequate training. The narrative describes the following:

  1. A system of staff development for professionals and paraprofessionals within the designated state unit, particularly with respect to assessment, vocational counseling, job placement and rehabilitation technology.

  1. Procedures for the acquisition and dissemination to designated state unit professionals and paraprofessionals significant knowledge from research and other sources.

(e) Personnel to address individual communication needs.

Availability of personnel within the designated state unit or obtaining the services of other individuals who are able to communicate in the native language of applicants or eligible individuals who have limited English speaking ability or in appropriate modes of communication with applicants or eligible individuals.

(f) Coordination of personnel development under the Individuals with Disabilities Education Act.

Procedures and activities to coordinate the designated state unit's comprehensive system of personnel development with personnel development under the Individuals with Disabilities Education Act.

4.11. Statewide assessment; annual estimates; annual state goals and priorities; strategies; and progress reports.

(Sections 101(a)(15), 105(c)(2) and 625(b)(2) of the Rehabilitation Act; 34 CFR 361.17(h)(2), .29, and 363.11(b))

(a) Comprehensive statewide assessment.

  1. Attachment 4.11(a) documents the results of a comprehensive, statewide assessment, jointly conducted every three years by the designated state unit and the State Rehabilitation Council (if the state has such a council). The assessment describes:

  1. the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  1. individuals with the most significant disabilities, including their need for supported employment services;

  1. individuals with disabilities who are minorities and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program carried out under this State Plan; and

  1. individuals with disabilities served through other components of the statewide work force investment system.

  1. The need to establish, develop or improve community rehabilitation programs within the state.

  1. For any year in which the state updates the assessments, the designated state unit submits to the commissioner a report containing information regarding updates to the assessments.

(b) Annual estimates.

Attachment 4.11(b) identifies on an annual basis state estimates of the:

  1. number of individuals in the state who are eligible for services under the plan;

  1. number of eligible individuals who will receive services provided with funds provided under Part B of Title I of the Rehabilitation Act and under Part B of Title VI of the Rehabilitation Act, including, if the designated state agency uses an order of selection in accordance with subparagraph 5.3(b)(2) of this State Plan, estimates of the number of individuals to be served under each priority category within the order; and

  1. costs of the services described in subparagraph (b)(1), including, if the designated state agency uses an order of selection, the service costs for each priority category within the order.

(c) Goals and priorities.

  1. Attachment 4.11(c)(1) identifies the goals and priorities of the state that are jointly developed or revised, as applicable, with and agreed to by the State Rehabilitation Council, if the agency has a council, in carrying out the vocational rehabilitation and supported employment programs.

  1. The designated state agency submits to the commissioner a report containing information regarding any revisions in the goals and priorities for any year the state revises the goals and priorities.

  1. Order of selection.
    If the state agency implements an order of selection, consistent with subparagraph 5.3(b)(2) of the State Plan, Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order; and

  1. identifies the service and outcome goals, and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Goals and plans for distribution of Title VI, Part B, funds.
    Attachment 4.11(c)(4) specifies, consistent with subsection 6.4 of the State Plan supplement, the state's goals and priorities with respect to the distribution of funds received under Section 622 of the Rehabilitation Act for the provision of supported employment services.

(d) Strategies.

  1. Attachment 4.11(d) describes the strategies, including:

  1. the methods to be used to expand and improve services to individuals with disabilities, including how a broad range of assistive technology services and assistive technology devices will be provided to those individuals at each stage of the rehabilitation process and how those services and devices will be provided to individuals with disabilities on a statewide basis;

  1. outreach procedures to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities in accordance with subsection 6.6 of the State Plan supplement, and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program;

  1. as applicable, the plan of the state for establishing, developing or improving community rehabilitation programs;

  1. strategies to improve the performance of the state with respect to the evaluation standards and performance indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. strategies for assisting other components of the statewide work force investment system in assisting individuals with disabilities.

  1. Attachment 4.11 (d) describes how the designated state agency uses these strategies to:

  1. address the needs identified in the assessment conducted under paragraph 4.11(a) and achieve the goals and priorities identified in the State Plan attachments under paragraph 4.11(c);

  1. support the innovation and expansion activities identified in subparagraph 4.12(a)(1) and (2) of the plan; and

  1. overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the State Vocational Rehabilitation Services Program and State Supported Employment Services Program.

(e) Evaluation and reports of progress.

  1. The designated state unit and the State Rehabilitation Council, if the state unit has a council, jointly submits to the commissioner an annual report on the results of an evaluation of the effectiveness of the vocational rehabilitation program and the progress made in improving the effectiveness of the program from the previous year.

  1. Attachment 4.11(e)(2):

  1. provides an evaluation of the extent to which the goals identified in Attachment 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3) were achieved;

  1. identifies the strategies that contributed to the achievement of the goals and priorities;

  1. describes the factors that impeded their achievement, to the extent they were not achieved;

  1. assesses the performance of the state on the standards and indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. provides a report consistent with paragraph 4.12(c) of the plan on how the funds reserved for innovation and expansion activities were utilized in the preceding year.

4.12 Innovation and expansion. (Section 101(a)(18) of the Rehabilitation Act; 34 CFR 361.35)

(a) The designated state agency reserves and uses a portion of the funds allotted to the state under Section 110 of the Rehabilitation Act for the:

  1. development and implementation of innovative approaches to expand and improve the provision of vocational rehabilitation services to individuals with disabilities under this State Plan, particularly individuals with the most significant disabilities, consistent with the findings of the statewide assessment identified in Attachment 4.11(a) and goals and priorities of the state identified in Attachments 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3); and

  1. support of the funding for the State Rehabilitation Council, if the state has such a council, consistent with the resource plan prepared under Section 105(d)(1) of the Rehabilitation Act and 34 CFR 361.17(i), and the funding of the Statewide Independent Living Council, consistent with the resource plan prepared under Section 705(e)(1) of the Rehabilitation Act and 34 CFR 364.21(i).

(b) Attachment 4.11 (d) describes how the reserved funds identified in subparagraph 4.12(a)(1) and (2) will be utilized.
(c) Attachment 4.11(e)(2) describes how the reserved funds were utilized in the preceding year.

4.13 Reports. (Section 101(a)(10) of the Rehabilitation Act; 34 CFR 361.40)

(a) The designated state unit submits reports in the form and level of detail and at the time required by the commissioner regarding applicants for and eligible individuals receiving services under the State Plan.
(b) Information submitted in the reports provides a complete count, unless sampling techniques are used, of the applicants and eligible individuals in a manner that permits the greatest possible cross-classification of data and protects the confidentiality of the identity of each individual.

Preprint - Section 5: Administration of the Provision of Vocational Rehabilitation Services

5.1 Information and referral services. (Sections 101(a)(5)(D) and (20) of the Rehabilitation Act; 34 CFR 361.37)

The designated state agency has implemented an information and referral system that is adequate to ensure that individuals with disabilities, including individuals who do not meet the agency's order of selection criteria for receiving vocational rehabilitation services if the agency is operating on an order of selection, are provided accurate vocational rehabilitation information and guidance, including counseling and referral for job placement, using appropriate modes of communication, to assist such individuals in preparing for, securing, retaining or regaining employment, and are referred to other appropriate federal and state programs, including other components of the statewide work force investment system in the state.

5.2 Residency. (Section 101(a)(12) of the Rehabilitation Act; 34 CFR 361.42(c)(1))

The designated state unit imposes no duration of residence requirement as part of determining an individual's eligibility for vocational rehabilitation services or that excludes from services under the plan any individual who is present in the state.

5.3 Ability to serve all eligible individuals; order of selection for services. (Sections 12(d) and 101(a)(5) of the Rehabilitation Act; 34 CFR 361.36)

(a) The designated state unit is able to provide the full range of services listed in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, as appropriate, to all eligible individuals with disabilities in the state who apply for services. No

(b) If No:

  1. Individuals with the most significant disabilities, in accordance with criteria established by the state, are selected first for vocational rehabilitation services before other individuals with disabilities.

  1. Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order of selection; and

  1. identifies the state's service and outcome goals and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Eligible individuals who do not meet the order of selection criteria have access to the services provided through the designated state unit's information and referral system established under Section 101(a)(20) of the Rehabilitation Act, 34 CFR 361.37, and subsection 5.1 of this State Plan.

5.4 Availability of comparable services and benefits. (Sections 101(a)(8) and 103(a) of the Rehabilitation Act; 34 CFR 361.53)

(a) Prior to providing any vocational rehabilitation services, except those services identified in paragraph (b), to an eligible individual or to members of the individual's family, the state unit determines whether comparable services and benefits exist under any other program and whether those services and benefits are available to the individual.
(b) The following services are exempt from a determination of the availability of comparable services and benefits:

  1. assessment for determining eligibility and vocational rehabilitation needs by qualified personnel, including, if appropriate, an assessment by personnel skilled in rehabilitation technology;

  1. counseling and guidance, including information and support services to assist an individual in exercising informed choice consistent with the provisions of Section 102(d) of the Rehabilitation Act;

  1. referral and other services to secure needed services from other agencies, including other components of the statewide work force investment system, through agreements developed under Section 101(a)(11) of the Rehabilitation Act, if such services are not available under this State Plan;

  1. job-related services, including job search and placement assistance, job retention services, follow-up services, and follow-along services;

  1. rehabilitation technology, including telecommunications, sensory and other technological aids and devices; and

  1. post-employment services consisting of the services listed under subparagraphs (1) through (5) of this paragraph.

(c) The requirements of paragraph (a) of this section do not apply if the determination of the availability of comparable services and benefits under any other program would interrupt or delay:

  1. progress of the individual toward achieving the employment outcome identified in the individualized plan for employment;

  1. an immediate job placement; or

  1. provision of vocational rehabilitation services to any individual who is determined to be at extreme medical risk, based on medical evidence provided by an appropriate qualified medical professional.

(d) The governor in consultation with the designated state vocational rehabilitation agency and other appropriate agencies ensures that an interagency agreement or other mechanism for interagency coordination that meets the requirements of Section 101(a)(8)(B)(i)-(iv) of the Rehabilitation Act takes effect between the designated state unit and any appropriate public entity, including the state Medicaid program, a public institution of higher education, and a component of the statewide work force investment system to ensure the provision of the vocational rehabilitation services identified in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, other than the services identified in paragraph (b) of this section, that are included in the individualized plan for employment of an eligible individual, including the provision of those vocational rehabilitation services during the pendency of any dispute that may arise in the implementation of the interagency agreement or other mechanism for interagency coordination.

5.5 Individualized plan for employment. (Section 101(a)(9) of the Rehabilitation Act; 34 CFR 361.45 and .46)

(a) An individualized plan for employment meeting the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and implemented in a timely manner for each individual determined to be eligible for vocational rehabilitation services, except if the state has implemented an order of selection, and is developed and implemented for each individual to whom the designated state unit is able to provide vocational rehabilitation services.
(b) Services to an eligible individual are provided in accordance with the provisions of the individualized plan for employment.

5.6 Opportunity to make informed choices regarding the selection of services and providers. (Sections 101(a)(19) and 102(d) of the Rehabilitation Act; 34 CFR 361.52)

Applicants and eligible individuals or, as appropriate, their representatives are provided information and support services to assist in exercising informed choice throughout the rehabilitation process, consistent with the provisions of Section 102(d) of the Rehabilitation Act and 34 CFR 361.52.

5.7 Services to American Indians. (Section 101(a)(13) of the Rehabilitation Act; 34 CFR 361.30)

The designated state unit provides vocational rehabilitation services to American Indians who are individuals with disabilities residing in the state to the same extent as the designated state agency provides such services to other significant populations of individuals with disabilities residing in the state.

5.8 Annual review of individuals in extended employment or other employment under special certificate provisions of the fair labor standards act of 1938. (Section 101(a)(14) of the Rehabilitation Act; 34 CFR 361.55)

(a) The designated state unit conducts an annual review and reevaluation of the status of each individual with a disability served under this State Plan:

  1. who has achieved an employment outcome in which the individual is compensated in accordance with Section 14(c) of the Fair Labor Standards Act (29 U.S.C. 214(c)); or

  1. whose record of services is closed while the individual is in extended employment on the basis that the individual is unable to achieve an employment outcome in an integrated setting or that the individual made an informed choice to remain in extended employment.

(b) The designated state unit carries out the annual review and reevaluation for two years after the individual's record of services is closed (and thereafter if requested by the individual or, if appropriate, the individual's representative) to determine the interests, priorities and needs of the individual with respect to competitive employment or training for competitive employment.
(c) The designated state unit makes maximum efforts, including the identification and provision of vocational rehabilitation services, reasonable accommodations and other necessary support services, to assist the individuals described in paragraph (a) in engaging in competitive employment.
(d) The individual with a disability or, if appropriate, the individual's representative has input into the review and reevaluation and, through signed acknowledgement, attests that the review and reevaluation have been conducted.

5.9 Use of Title I funds for construction of facilities. (Sections 101(a)(17) and 103(b)(2)(A) of the Rehabilitation Act; 34 CFR 361.49(a)(1), .61 and .62(b))

If the state elects to construct, under special circumstances, facilities for community rehabilitation programs, the following requirements are met:

(a) The federal share of the cost of construction for facilities for a fiscal year does not exceed an amount equal to 10 percent of the state's allotment under Section 110 of the Rehabilitation Act for that fiscal year.
(b) The provisions of Section 306 of the Rehabilitation Act that were in effect prior to the enactment of the Rehabilitation Act Amendments of 1998 apply to such construction.
(c) There is compliance with the requirements in 34 CFR 361.62(b) that ensure the use of the construction authority will not reduce the efforts of the designated state agency in providing other vocational rehabilitation services other than the establishment of facilities for community rehabilitation programs.

5.10 Contracts and cooperative agreements. (Section 101(a)(24) of the Rehabilitation Act; 34 CFR 361.31 and .32)

(a) Contracts with for-profit organizations.

The designated state agency has the authority to enter into contracts with for-profit organizations for the purpose of providing, as vocational rehabilitation services, on-the-job training and related programs for individuals with disabilities under Part A of Title VI of the Rehabilitation Act, upon the determination by the designated state agency that for-profit organizations are better qualified to provide vocational rehabilitation services than nonprofit agencies and organizations.

(b) Cooperative agreements with private nonprofit organizations.

Attachment 4.8(b)(3) describes the manner in which the designated state agency establishes cooperative agreements with private nonprofit vocational rehabilitation service providers.

Preprint - Section 6: Program Administration

Section 6: Program Administration

6.1 Designated state agency. (Section 625(b)(1) of the Rehabilitation Act; 34 CFR 363.11(a))

The designated state agency for vocational rehabilitation services identified in paragraph 1.2 of the Title I State Plan is the state agency designated to administer the State Supported Employment Services Program authorized under Title VI, Part B, of the Rehabilitation Act.

6.2 Statewide assessment of supported employment services needs. (Section 625(b)(2) of the Rehabilitation Act; 34 CFR 363.11(b))

Attachment 4.11(a) describes the results of the comprehensive, statewide needs assessment conducted under Section 101(a)(15)(a)(1) of the Rehabilitation Act and subparagraph 4.11(a)(1) of the Title I State Plan with respect to the rehabilitation needs of individuals with most significant disabilities and their need for supported employment services, including needs related to coordination.

6.3 Quality, scope and extent of supported employment services. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(c) and .50(b)(2))

Attachment 6.3 describes the quality, scope and extent of supported employment services to be provided to individuals with the most significant disabilities who are eligible to receive supported employment services. The description also addresses the timing of the transition to extended services to be provided by relevant state agencies, private nonprofit organizations or other sources following the cessation of supported employment service provided by the designated state agency.

6.4 Goals and plans for distribution of Title VI, Part B, funds. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(d) and .20)

Attachment 4.11(c)(4) identifies the state's goals and plans with respect to the distribution of funds received under Section 622 of the Rehabilitation Act.

6.5 Evidence of collaboration with respect to supported employment services and extended services. (Sections 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 363.11(e))

Attachment 4.8(b)(4) describes the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities to assist in the provision of supported employment services and other public or nonprofit agencies or organizations within the state, employers, natural supports, and other entities with respect to the provision of extended services.

6.6 Minority outreach. (34 CFR 363.11(f))

Attachment 4.11(d) includes a description of the designated state agency's outreach procedures for identifying and serving individuals with the most significant disabilities who are minorities.

6.7 Reports. (Sections 625(b)(8) and 626 of the Rehabilitation Act; 34 CFR 363.11(h) and .52)

The designated state agency submits reports in such form and in accordance with such procedures as the commissioner may require and collects the information required by Section 101(a)(10) of the Rehabilitation Act separately for individuals receiving supported employment services under Part B, of Title VI and individuals receiving supported employment services under Title I of the Rehabilitation Act.

Preprint - Section 7: Financial Administration

7.1 Five percent limitation on administrative costs. (Section 625(b)(7) of the Rehabilitation Act; 34 CFR 363.11(g)(8))

The designated state agency expends no more than five percent of the state's allotment under Section 622 of the Rehabilitation Act for administrative costs in carrying out the State Supported Employment Services Program.

7.2 Use of funds in providing services. (Sections 623 and 625(b)(6)(A) and (D) of the Rehabilitation Act; 34 CFR 363.6(c)(2)(iv), .11(g)(1) and (4))

(a) Funds made available under Title VI, Part B, of the Rehabilitation Act are used by the designated state agency only to provide supported employment services to individuals with the most significant disabilities who are eligible to receive such services.
(b) Funds provided under Title VI, Part B, are used only to supplement and not supplant the funds provided under Title I, Part B, of the Rehabilitation Act, in providing supported employment services specified in the individualized plan for employment.
(c) Funds provided under Part B of Title VI or Title I of the Rehabilitation Act are not used to provide extended services to individuals who are eligible under Part B of Title VI or Title I of the Rehabilitation Act.

Preprint - Section 8: Provision of Supported Employment Services

8.1 Scope of supported employment services. (Sections 7(36) and 625(b)(6)(F) and (G) of the Rehabilitation Act; 34 CFR 361.5(b)(54), 363.11(g)(6) and (7))

(a) Supported employment services are those services as defined in Section 7(36) of the Rehabilitation Act and 34 CFR 361.5(b)(54).
(b) To the extent job skills training is provided, the training is provided on-site.
(c) Supported employment services include placement in an integrated setting for the maximum number of hours possible based on the unique strengths, resources, priorities, concerns, abilities, capabilities, interests and informed choice of individuals with the most significant disabilities.

8.2 Comprehensive assessments of individuals with significant disabilities. (Sections 7(2)(B) and 625(b)(6)(B); 34 CFR 361.5(b)(6)(ii) and 363.11(g)(2))

The comprehensive assessment of individuals with significant disabilities conducted under Section 102(b)(1) of the Rehabilitation Act and funded under Title I of the Rehabilitation Act includes consideration of supported employment as an appropriate employment outcome.

8.3 Individualized plan for employment. (Sections 102(b)(3)(F) and 625(b)(6)(C) and (E) of the Rehabilitation Act; 34 CFR 361.46(b) and 363.11(g)(3) and (5))

(a) An individualized plan for employment that meets the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and updated using funds under Title I.
(b) The individualized plan for employment:

  1. specifies the supported employment services to be provided;

  1. describes the expected extended services needed; and

  1. identifies the source of extended services, including natural supports, or, to the extent that it is not possible to identify the source of extended services at the time the individualized plan for employment plan is developed, a statement describing the basis for concluding that there is a reasonable expectation that sources will become available.

(c) Services provided under an individualized plan for employment are coordinated with services provided under other individualized plans established under other federal or state programs.

Attachment 4.2(c) Input of State Rehabilitation Council

Required annually by all agencies except those agencies that are independent consumer-controlled commissions.

Identify the Input provided by the state rehabilitation council, including recommendations from the council's annual report, the review and analysis of consumer satisfaction, and other council reports. Be sure to also include:

  • the Designated state unit's response to the input and recommendations; and
  • explanations for the designated state unit's rejection of any input or recommendation of the council.

WRC Recommendation 1:

We recommend that the DVR Administrator provide updates to our council and the state independent living council on the status of its Maintenance of Effort (MOE) commitment and other budget items that affect DVR funding.

DSU Response:

The DVR Administrator will continue to provide quarterly updates to the Council and, through its DVR liaison, will continue to provide updates to the state independent living council on the status of the MOE commitment and other budget items that affect DVR funding, including any third party proposals.

WRC Recommendation 2:

We recommend that the DVR Administrator provide our council with quarterly updates on the wait list numbers and staff vacancy numbers. We recognize that staffing and funding control the amount of time individuals need to wait for VR services.

The council also recommends that DVR provide quarterly updates about the impact of the new Order of Selection process.

DSU Response:

The DVR Administrator will continue to provide the Council with quarterly updates on the wait list numbers, staff vacancy numbers and the continued operation of the FFY 13 Order of Selection procedure. The resources of the vocational rehabilitation directly impact the quality and effectiveness of the program and believe these updates help to improve VR services.

WRC Recommendation 3:

We recommend that DVR provide quarterly updates to the WRC about the outcomes related to the addition of 20 new Employment Specialists, as well as their observations regarding the job readiness of DVR job seekers.

DSU Response:

Employment outcomes are the top priority and WDVR appreciates the WRC’s partnership in seeking improvements and solutions. DVR agrees to keep the Council updated on strategies used to positively impact employment outcomes, including the progress of the new 20 project positions who will serve as Employment Specialist. Along with the sharing of their progress and success, WDVR will share their observations and any labor market or business trends.

WRC Recommendation 4:

We recommend that DVR staff receive training or informational tools on the types of job development techniques that may be more effective for individuals with multiple barriers to employment, such as job carving, customized employment, and supported employment. We believe the VR Counselor and client should select the type of job development assistance that will be most useful.

DSU Response:

WDVR agrees with this staff training recommendation and will continue to work with our state agency partners to expand supportive employment and customized employment options as well as to train WDVR on those options. WDVR has developed technical specifications for customized employment services and added this service to its fee-for-service schedule. WDVR has also established strong service coordination protocols with the Department of Public Instruction (DPI) and the Department of Health Services (DHS) to improve services to job seekers who are adults as well as youth in transition from high schools in need of short or long-term supported employment services. In addition to the customized employment option with in supported employment, WDVR will provide training to staff on the interagency service coordination and planning protocols. Quarterly updates on staff training activities will be provided to the WRC.

DVR will also make supportive employment, especially for transition students, a priority over the upcoming year, building on the successful practices begun under the “Let’s Get to Work” pilot lead by the Board for People with Developmental Disabilities and in partnership with DPI and DHS. DVR will also look for grant funding that provide opportunities to expand partnerships among the state agencies.

WRC Recommendation 5:

We appreciate receiving reports on the tools and strategies that are improving communication, collaboration, and outcomes.

We are particularly interested in the vendor report card implementation and online application utilization.

In addition, WRC would like to receive information on proposed changes to policies and procedures with enough time for members to review it prior to meetings and provide input prior to implementation.

DSU Response:

WDVR will continue to provide quarterly reports on the service provider performance, report card implementation and timeline, improvements for serving consumers from underserved groups, employer service strategies identified by the Business Service Team and the continued use of the on-line application and associated use trends.

WRC Recommendation 6:

The WRC recommends that DVR pursue options to secure confidential office space for vocational rehabilitation counselors. The WRC believes that confidential office space is a critical component in developing the consumer/counselor relationship and offers DVR consumers the necessary privacy to discuss disability and health issues with their DVR counselor openly and honestly. Confidential office space is also critical for DVR counselors who have ethical obligations to maintain the confidentiality of DVR consumer information.

As a part of this process, the WRC also recommends that DVR continue to pursue ergonomic and facility upgrades for DVR staff and offices.

DSU Response:

WDVR will implement a facilities transition plan to identify all opportunities to place counselors in confidential space as lease or renewal options become available. DVR will report on its progress on a quarterly basis to the Council.

DVR will work to develop better communication tools for our consumers, the service providers and the general public. WDVR is currently working with the Department of Workforce Development (DWD) to highlight business service tools on the DWD website and improve communications to disseminate those tools.

WDVR will continue to establish rehabilitation tech experts in each WDA to better assist consumer when requiring such assistance. WDVR will also work with the Independent Living Centers to encourage their expansion of services in this area.

Provider performance data will also be included that will assist consumers as part of informed choice in provider selection.

WRC Recommendation 7

The WRC recommends that DVR provide quarterly updates to the council regarding its efforts to improve the minority service rate.

DSU Response

DVR agrees that equal opportunity is a cornerstone of our program and must ensure that all DVR services are equally accessible to all our potential customers. DVR will work closely with the WRC and our stakeholders on cultural competency techniques and outreach efforts to ensure that DVR staff best meets the needs of all our consumers, regardless of race.

WRC Recommendation 8

The WRC recommends that DVR provide quarterly updates to the council about pilots and projects related to connecting students with disabilities with competitive, paid employment in the community, including the outcomes of those pilots and projects.

DSU Response

DVR very much looks forward to sharing with the council the progress of all pilots and projects and steps taken by DVR to improve our services and outcomes.

This screen was last updated on Jun 26 2013 1:50PM by Kristin Rolling

Attachment 4.7(b)(3) Request for Waiver of Statewideness

This agency has not requested a waiver of statewideness.

This screen has never been updated.

Attachment 4.8(b)(1) Cooperative Agreements with Agencies Not Carrying Out Activities Under the Statewide Workforce Investment System

Describe interagency cooperation with and utilization of the services and facilities of agencies and programs that are not carrying out activities through the statewide workforce investment system with respect to

  • Federal, state, and local agencies and programs;
  • if applicable, Programs carried out by the Under Secretary for Rural Development of the United States Department of Agriculture; and
  • if applicable, state use contracting programs.

General Introduction

Wisconsin DVR is required to establish agreements with a variety of public and private agencies in order to meet its State Plan obligations. All service agreements described in these attachments meet the statewideness requirements specified in 34 CFR, Part 361.25 unless a waiver of statewideness has been authorized.

This introduction applies to the following required State Plan attachments as well as other sections of the State Plan:

• 4.8(b)(1) - Interagency cooperation with agencies and entities that are not carrying out activities through the statewide workforce investment system;

• 4.8(b)(2) - Coordination with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services;

• 4.8(b)(3) - Cooperative agreements with private non-profit vocational rehabilitation service providers; and

• 4.8(b)(4) – Arrangements and Cooperative Agreements for the Provision of supported employment services and extended services for individuals with the most significant disabilities.

1. Guiding Principles and Mechanisms for Cooperation and Coordination with Other Agencies and Other Entities

All of these agreements, in addition to all other services and activities of the Wisconsin DVR, are to be guided by:

Our Mission: The Wisconsin Division of Vocational Rehabilitation (DVR) is a federal/state program designed to obtain, maintain, and improve employment for people with disabilities by working with VR consumers, employers, and other partners.

Results of a comprehensive assessment of the rehabilitation needs of individuals with disabilities and the need to establish develop or improve community rehabilitation programs [attachment 4.11(a)].

Established annual state goals and priorities [attachment 4.11(c) (1)].

(i) Mechanisms Implementing Cooperative Agreements

The primary mechanism for interagency coordination and cooperative agreements including the cooperative arrangement funding portion of those agreements is the State Plan interagency coordination parameters as described in 1(i), (ii), (iii);(iv) of this attachment.

The primary mechanism for interagency coordination parameters as defined in this attachment does not require a written agreement between cooperating agencies or entities.

A secondary mechanism for interagency coordination and cooperative agreements includes a written agreement. A secondary mechanism in the form of a written agreement must comply with the following:

As the Division deems appropriate, and with approval from the Wisconsin Rehabilitation Council, secondary interagency agreement mechanisms that expand the availability, or improve the coordination of services and which also comply with the interagency coordination parameters of the State Plan may be employed.

Secondary interagency mechanisms require a signed agreement between the Division of Vocational Rehabilitation and the respective officials of the cooperating entities that clearly identifies the responsibilities of each entity for the provision and coordination of services.

As a complement to the primary interagency coordination parameters of the State Plan, such agreements may take the form of a memorandum of understanding or agreement, a letter of agreement, or a contractual arrangement.

Secondary cooperative interagency mechanisms include interagency service agreements between the DVR and state agencies, the University of Wisconsin System; the Wisconsin Technical College System and a Wisconsin American Indian Vocational Rehabilitation Program. These agreements are described in this and in other attachments.

These cooperative agreements may or may not involve funding contributions from the Division of Vocational Rehabilitation. As a secondary mechanism, a cooperative agreement may, within the parameters of the financial responsibilities outlined in ii of this section, include a third party cooperative arrangement involving funds from another public agency.

As deemed appropriate by the Division, and when approved by the Wisconsin Rehabilitation Council, short-term waivers from the State Plan primary interagency coordination parameters may be granted. Such waivers will be granted for the purpose of facilitating the transition of secondary cooperative interagency mechanisms and funding to full compliance with the interagency coordination parameters of the State Plan, should such a transition be determined necessary to provide continuous and timely services to DVR consumers.

(ii). Agency financial responsibility

The DVR is primarily responsible for assuring that services within the Scope of Vocational Rehabilitation Services (34 CFR 361.48) are available to assist eligible individuals with an individualized plan for employment (IPE) in achieving their employment goals.

As needed to assure the timely and continuous provision of IPE services, the agency’s financial priority is to expend Title I-B operational and discretionary case aid funds to assure the timely and continuous availability and delivery of services to these individuals over the anticipated term of their service plans... The DVR will maintain an IPE obligation reserve to secure the continuous and timely provision of employment plan services. The FFY 2013 case aids budget will be dedicated to the continuous and timely support of IPE services and to develop and activate employment plans for eligible individuals with most significant and significant disabilities in a timely manner from the DVR wait list.

After the Division is assured that eligible individuals are adequately supported in their IPE costs, and Title I-B funds have been used to activate individuals with the most significant and significant disabilities from the OOS wait list in a timely manner, up to 2% of Title I-B discretionary case aids funds may be used for other allowable purposes, including innovation and expansion services, as outlined in attachment 4.8 (b) (1).

The DVR annually utilizes a portion of funds for the development and implementation of innovative approaches to expand and improve the provision of vocational rehabilitation services. Innovation and expansion services funded under an interagency mechanism must be consistent with the findings of the comprehensive statewide needs assessment and be funded in accordance with the minimum financial responsibilities of a cooperating partner specified in this section.

Developing appropriate long term employment supports necessary for individuals with the most significant disabilities to obtain and maintain employment is identified as a priority in the comprehensive needs assessment. The WRC has also recommended that the DVR increase the availability of qualified and successful job development and placement providers. In 2010-11, the DVR entered into an agreement with the Department of Health to pilot a new comprehensive approach for the provision of supported employment called customized employment. As part of the pilot, DVR counselors and job development and placement vendors were trained in the new methodology. DVR also issued new guidance on resource ownership, allowing consumers to develop carve out employment opportunities.

Most importantly, DVR is partnering with the Board for People with Developmental Disabilities, the Department of Health Services, and the Department of Public Instruction on a pilot grant program designed to improve transition services by offering career and work experience while in high school. The “Lets Get to Work” grant will allow for a best practice to be developed between special education, DVR and long term care providers to offer employment focused transition plans for developmental disabled students.

Increasing the partnership with Centers for Independent Living (CIL) and their capacity to provide employment services is the focus of 8 unique I & E projects deployed in FFY11. These innovation and expansion projects will be conducted in coordination with the State Independent Living Council. An agreed upon commitment of $120,000 per year for up to 3 years has been made for I & E CIL-based projects to provide statewide mentoring services delivered to a minimum of 100 DVR consumers annually, to mitigate with measurable positive impacts, employment barriers identified in the comprehensive needs assessment which include: transportation, housing, long term care, AT and/or assisting VR consumers with other areas managing work and disability.

For both public and private entities:

Funding of I & E and other allowable vocational rehabilitation service projects, including co-funding with another public or private entity, requires the following coordination guarantees, conditions, terms and procedures for reimbursement:

A guarantee that the Division funds will not be used to supplant funding for existing services.

A guarantee that Division funds will not be used to cover the costs of otherwise comparable services and benefits as described in 34 CFR 361.53.

A guarantee that the Division’s funding is limited to the timeframe of the project which is not to exceed 36 months, unless the project is funded in part or whole under a federal appropriation supporting a longer timeframe, in which case, the project timeframe is not to exceed 60 months.

For I & E project services funded with DVR funds, the financial agreement must include a predetermined strategy for project service sustainability and a project funding conversion schedule, as determined by the Division that may include the conversion of time limited project expenditures to DVR fee-for-service payments.

(iii) Conditions, terms, and procedures of reimbursement

If any entity other than the Wisconsin Division of Vocational Rehabilitation is obligated under federal or state law, or assigned responsibility under state policy or under this paragraph, to provide or pay for any services that are also considered to be vocational rehabilitation services (other than those specified in paragraph (5)(D) and in paragraphs (1) through (4) and (14) of section 103(a) of the Rehabilitation Act), such entity shall fulfill that obligation or responsibility, either directly or by contract or other arrangement.

If an entity other than the Division of Vocational Rehabilitation fails to provide or pay for comparable benefits or services for an eligible individual, the Division of Vocational Rehabilitation shall provide or pay for such services to the individual.

The Division of Vocational Rehabilitation will claim reimbursement for the services from the entity that failed to provide or pay for such services. Such entity shall reimburse the DVR pursuant to the terms of the interagency agreement or other mechanism described in this paragraph according to the procedures established in such agreement or mechanism.

Agency partners involved in the interagency agreements specifying the coordination of service procedures are described in this attachment. A DVR services coordination agreement may involve coordinated use of interagency funds.

(iv) Coordination of services procedures

The service delivery timeframes within the Act and those referenced in the Division of Vocational Rehabilitation Policy Manual shall establish the minimum standard for the timely delivery of vocational rehabilitation services. At its discretion, the Division may create additional requirements for the coordination and timely delivery of services when establishing mechanisms for interagency coordination that impact the delivery of services.

The Division shall maintain primary responsibility for assuring the coordination and timely delivery of services. The Division will meet this responsibility through its service agreements and in all other mechanisms used for establishing interagency coordination for the delivery of services.

Interagency Agreements

All Wisconsin State Agency Departments

DVR will continue to consider collaborative agreements with State Agency Departments to target and increase paid on-the-job training (OJT) internship opportunities for DVR job-seekers in state positions. This initiative is designed to access state limited term employment (LTE) positions to expand the number of state employment opportunities that contribute to the skills and work experience of persons with disabilities served by DVR. The goal of the OJT LTE paid internship is that upon successful completion, the DVR sponsored intern will have valuable experience and references for their resume and will be prepared to compete for available LTE or permanent state agency positions.

Department of Children and Family Services/Division of Family Supports

The Department of Children and Families (DCF) operates Wisconsin’s Temporary Assistance for Needy Families (TANF), child support and child care subsidy programs for low-income individuals and families. The purpose of the MOU is for the DVR and the Department of Children and Families/Division of Family Supports to establish communication and a common understanding regarding the roles, policies and procedures to improve serves to common customers. The intent is to maximize the employability of DVR/TANF participants by increasing service collaboration and reducing duplicative efforts. By combining areas of expertise and coordinating funding, DVR staff can assist in the development of employment goals and DCF staff can provide supportive resources. Cross training of staff from both agencies has increased communication and service planning and improved cost-sharing. This agreement is in place during FY 2013.

Department of Corrections

DVR developed a collaborative agreement with the Department of Corrections (DOC) to pilot a project at the Racine Correctional Facility to coordinate service activities for individuals with disabilities who are scheduled for community release. This memorandum of understanding allowed for the identification of incarcerated individuals that could access DVR services upon release. The agreement allowed for facilitation of referral to DVR including assisting inmates in securing documentation of disability. Joint training of DVR and DOC staff provided programmatic information to assist in the referral and successful transition of common customers. The formal agreement has ended. DVR staff in the area continue to work with Ellsworth Correctional Center (Racine County) in assisting inmates with disabilities with determining if they are eligible for DVR services, and if so, helping them prepare for a successful employment transition as a component of their community transition.

The Wisconsin DOC has awarded a Benefits Specialist Program to Legal Action of Wisconsin (LAW). The project, Disable Offenders; Economic Security (DOES), will work with the 13 DOC institutions identified as having the highest number of inmates with serious mental illness and DD, to ensure that disabled offenders receive their benefits during the re-entry process, including employment and DVR referrals.

Department of Public Instruction and Department of Health Services/Division of Long Term Care

DVR has a multi-agency agreement that defines necessary relationships, policies and procedures between the DVR, and the Departments of Public Instruction (DPI) and Health Services (DHS). The agreement is designed to create common understanding, and establish collaborative efforts in the provision of services that ultimately improve employment outcomes for students with disabilities who may be eligible for DVR services. Efforts will continue to maintain the Interagency Agreement with the Department of Public Instruction (DPI) and the Medicaid agency, the Department of Health Services (DHS). DVR utilizes this agreement as the official document to guide its coordination of transition activities for youth with disabilities as they move from school to post-high school vocational rehabilitation services with education officials and with long-term care and employment support providers. This agreement will be in effect during FFY14 and is described in more detail in attachment 4.8(b)(2). Updates have been recently approved by DPI and DVR and awaiting final approval from DHS. This newly updated agreement will be in effect for FFY 14. Recent updates indicate that the plan is actively being used and updated as needed.

Department of Health Services/Division of Long Term Care

DVR developed an agreement with the Department of Health Services, Division of Long Term Care with guidelines for making determinations of payment for service for common customers. The agreement is intended to provide clarification of funding responsibilities for adults seeking competitive employment who may also require short term employment supports through DVR and long term employment supports through the Family Care system. This agreement defines and guides practice and provides a structure to coordinate service planning, appropriately blend and braid funding and to resolve disputes. This agreement will be in effect during for FFY14.

Great Lakes Intertribal Council (GLITC) American Indian Vocational Rehabilitation Program (described further in attachment 4.8(b) (3)

A MOU with the Great Lakes Intertribal Council (GLITC) was implemented to assure that the following objectives of the statewide comprehensive needs assessment are addressed during FFY11 and FFY 12. The DVR funded services in the MOU will be fully compliant with federal program rules.

• Provide training to all VR staff in multicultural awareness

• Increase VRC expertise to address cross cultural needs

• Develop better methods to identify issues preventing involvement and make appropriate referrals to community resources to consider these issues to increase engagement of individuals in the VR process

• Conduct outreach to recruit potential eligible consumers

• Increase coordination of VR services between the tribal VR agency and DVR, targeting Native Americans not living on or near reservations

• Develop mentoring services related to crime/poverty to support employment efforts

• Improve the service rate for individuals with disabilities from this minority group.

Institutions of Higher Education (IHE)

DVR renewed non-financial Memorandums of Understanding (MOU) with the University of Wisconsin System (UWS) and the Wisconsin Technical College Systems Board (WTCS). The purpose of the MOU is to clarify the roles and responsibilities of DVR and the Institutions of Higher Education (IHE) in fostering a seamless delivery system supporting the DVR individualized plan for employment (IPE) and common customers engaged in training at a post secondary institution as a means to achieve their employment goal. Included in the MOU is an agreement to coordinate financial aid information so that the DVR consumers can make maximum effort to secure financial aid grants. The MOUs for both systems will be in place in FFY 14.

Each MOU described above is published on the DVR public website.

http://dwd.wisconsin.gov/dvr/pdf_files/uw_system_mou.pdf

http://dwd.wisconsin.gov/dvr/pdf_files/wtcs_mou.pdf

State Use Contracting agency and other agencies

The DVR will, when appropriate, develop agreements with other federal, state and local agencies that are not part of the statewide workforce investment system, including programs carried out by the Under Secretary for Rural Development of the Department of Agriculture and State use programs, when such agreements will benefit the vocational rehabilitation of persons with significant disabilities.

While there are no written cooperative agreements with these entities, the Division has assigned a liaison to the USDA Wisconsin State Chapter to foster a comparable benefit relationship for individuals with disabilities receiving services in rural areas of the state. In 2010, the USDA Wisconsin Chapter Executive Director presented to DVR staff on USDA services for rural families, including individuals with disabilities.

The Division also maintains a permanent seat on the Wisconsin State Use Board.

This screen was last updated on Jun 26 2013 1:59PM by Kristin Rolling

Attachment 4.8(b)(2) Coordination with Education Officials

  • Describe the designated state unit's plans, policies, and procedures for coordination with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services, including provisions for the development and approval of an individualized plan for employment before each student determined to be eligible for vocational rehabilitation services leaves the school setting or, if the designated state unit is operating on an order of selection, before each eligible student able to be served under the order leaves the school setting.
  • Provide information on the formal interagency agreement with the state educational agency with respect to
    • consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to post-school activities, including VR services;
    • transition planning by personnel of the designated state agency and educational agency that facilitates the development and completion of their individualized education programs;
    • roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services;
    • procedures for outreach to and identification of students with disabilities who need transition services.

DVR has a tri-agency Interagency Agreement that defines necessary relationships, policies and procedures between the DVR, and the Departments of Public Instruction (DPI) and Health Services (DHS). The agreement is designed to create common understanding, and establish collaborative efforts regarding services that will ultimately improve employment outcomes for students with disabilities who may be eligible for DVR services. This interagency agreement has been revised from the July 2007 interagency agreement to now focus on both students with disabilities transitioning from high school as well as adults with disabilities, who have an expectation for integrated competitive employment. The agreement has also been modified to reflect best practices associated with increasing employment opportunities for people with cognitive and/or physical disabilities who also have challenges with mental health. The agreement is published on the DVR public website. http://dwd.wisconsin.gov/dvr/pdf_files/dpi_interagency_agreement.pdf

On a statewide basis, DVR has designated high school transition staff to provide leadership, information and referral, advocacy, technical assistance, and to promote collaboration among consumers, parents, adult service providers, and other service agencies. The designated DVR transition staff consists of a Statewide Coordinator and the Statewide Transition Action and Resource Team (START). START has DVR representative from each of the eleven Workforce Development Area’s (WDAs) in the state. For their respective areas, the START members take lead responsibility for transition services delivered across their WDA. This lead responsibility includes coordination of activities and training of other DVR staff. DVR staff is also involved in various local transition council and statewide transition initiatives.

To facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services in FFY14, DVR will:

• Continue to have counselors assigned to each school district and/or, as needed, school in the State of Wisconsin. It is the role of the assigned liaison counselors to provide outreach, technical assistance, information and referral to the secondary education officials in their assigned schools and districts as well as to assure the provision of direct services to eligible youth.

• Maintain the Interagency Agreement with the Department of Public Instruction (DPI) to include the Medicaid agency, the Department of Health Services (DHS). DVR utilizes this agreement as the official document to guide its coordination of transition activities for youth with disabilities as they move from school to post-high school vocational rehabilitation services with education officials and with long-term care and employment support providers.

• Promote the Transition Technical Assistance Guide (TAG) to compliment the Interagency Agreement. The TAG details and supports the interagency coordination processes and procedures to deploy the necessary supports and activities for DVR eligible youth to successfully transition from school to post-high school employment. The TAG includes policy information, definitions, timelines, and most importantly, effective practice examples.

DVR policy to facilitate the transition of students with disabilities from school to the receipt of DVR services:

The DVR Policy Manual states “Transition: For high school students who are eligible for development of a plan for employment, the plan for employment will be completed prior to leaving high school” .

It is understood by all DVR staff working with transition age youth that their responsibility is to coordinate with the school’s efforts to engage the youth in activities that will allow development of an individualized plan for employment before the youth leaves high school.

The Transition Action Guide (TAG), which is an integral part of the Interagency Agreement, calls for referral of youth no later than two years prior to exit from school. This allows time for the necessary career exploration, job shadows, and integrated work experiences leading to the development of an individualized plan for employment prior to matriculation. DVR assures that the individualized plan for employment is also coordinated with the employment goal in the school’s individualized educational plan and, where appropriate, the individualized service plans of the long term care service providers.

Information on the formal interagency agreement with the state educational agency:

Commitments will continue in FFY 14. DVR’s role in transition at both the systemic and service delivery levels is identified in the Interagency Agreement with the state’s Department of Public Instruction (DPI) and Department of Health Services (DHS). The agreement facilitates the development of a coordinated service plan in support of the student’s long-term employment and independent living. The agreement specifies outreach provisions, lead agency responsibilities, and how students with disabilities who are not in special education programs can access vocational rehabilitation services. The agreement describes the roles and responsibilities of DPI, DVR, and DHS with respect to transition services.

The updated agreement complies with the 2004 IDEA amendment changes and includes a new and important partner. DHS partnership in this agreement is especially timely given Wisconsin’s move to a statewide managed care system (i.e., Family Care) for the provision of long-term community living and employment supports.

This agreement between DPI, DVR and DHS has four overall priorities supporting integrated employment:

1. To comply with federal legal mandates under the Rehabilitation Act of 1973 and the individuals with Disabilities Education Act of 2004 (IDEA).

2. To provide practical guidance, technical assistance, and training to internal and external stakeholders and staff regarding employment-related services and supports.

3. To provide information on employment services to individuals with disabilities and their family members or guardians so they will be able to participate fully in employment.

4. To provide clarification of roles of stakeholders within each respective department regarding individuals with disabilities who have identified support needs associated with employment and independent living, so that individuals and their families may regard such efforts to be as seamless, non-duplicative, and as transparent as possible.

The Interagency Agreement and the Transition Technical Assistance Guide, developed to compliment the Interagency Agreement, describe the role of DVR including the responsibility to provide consultation and technical assistance, referred to as Employment Planning Consultation. The agreement addresses the need for DVR liaisons and staff to provide school districts that have transition students who have not yet applied for vocational rehabilitation services with assistance, strategies and creative ideas for identifying the students’ post-school employment goals, needs for services, and concerns to be addressed in achieving those goals.

DVR staff attends Individual Education Plan (IEP) meetings, with consent from the student and family. DVR is also available to provide information and technical assistance on transition services to teachers, parents, and other organizations and councils.

The Interagency Agreement commits DVR to the development of the plan for employment prior to the eligible and interested student leaving school. Consistent with agency-wide policy and procedures, the plan for employment includes the development of intermediate goals and long-term objectives. DVR staff and educators are encouraged to coordinate the provision of services and transition activities for students who are eligible for both IEP and an IPE services to assist them in transitioning from school to work.

The DVR Statewide Transition Action and Resource Team (START), supported by the interagency agreement, have the role to improve consistency and engagement in the transition process. The DVR START team and DPI Wisconsin Statewide Transition Initiative (WSTI) also collaborate to improve consistency in the provision of service to youth with disabilities as they transition from school to post high school activities that include VR services. WSTI provides technical assistance to school districts, Cooperative Educational School Districts (CESA) and county Transition Advisory Councils, including, information dissemination and participation in staff development activities. The Interagency Agreement also supports WSTI. DVR START and DPI WSTI also collaborate to provide training regarding the Interagency Agreement.

DVR staff engages in student outreach by presenting at local conferences, schools, council meetings, and at various other organization meetings. The agreement calls for DPI, DVR, and DHS to share outcome data to determine the impact on outreach efforts.

DVR actively participates with the National and Wisconsin Community of Practice on Transition including collaborating with DPI on the establishment and facilitation of a practice group called Interagency Collaboration for Employment.

The Wisconsin Rehabilitation Council (WRC) has recommended that the respective state agencies supporting the Interagency Agreement provide ongoing training to staff and teachers. DVR agrees that on-going training is a vital component to the success of collaboration at the local level.

Financial responsibilities between DVR and the DPI:

When there is overlap of educational and rehabilitation goals and services, a cost sharing arrangement may be negotiated between DVR, the school district, and the Managed Care Organization (MCO). To determine who will pay for a service, the school district, the DVR counselor, and the MCO must be consulted.

The following are general guidelines outlined in the Technical Assistance Guide that supports the inter-agency MOU to help understand how financial responsibility decisions can be made under the DVR/DPI/DHS interagency agreement.

• Test 1 - Will the service help to achieve the educational goal of the IEP? If yes, the school is primarily responsible for the service.

• Test 2 - Will the service help to achieve the employment goal of the IPE? If yes, DVR is primarily responsible for the service.

• Test 3 - If the same service appears on both the IEP and IPE, the school and DVR are responsible for negotiating a cost sharing arrangement (conflicts between schools and DVR are to be resolved utilizing the process outlined in the DPI/DVR/DHS Interagency Agreement).

• Test 4 - if the student is over 18 and eligible for Medicaid long-term care services and supports, and chooses to enroll in the managed care program, the three agencies coordinate cost sharing for each individual’s situation.

Staff of all three potential funding sources (i.e., DVR, DPI and MCO) are trained in the use of this decision making process.

This screen was last updated on Jun 26 2013 2:10PM by Kristin Rolling

Attachment 4.8(b)(3) Cooperative Agreements with Private Nonprofit Organizations

Describe the manner in which the designated state agency establishes cooperative agreements with private non-profit vocational rehabilitation service providers.

DVR employs an outcome based statewide fee structure with technical specifications for commonly used and available services. Statewide rates and technical specifications established for the services most commonly purchased from non-profit vocational rehabilitation service providers include: vocational evaluation, supported employment, on-site job coaching and job development and benefits analysis. Agencies wishing to provide these services sign a fee-for-service agreement with DVR. The statewide rates, technical specifications for services, service provider agreement and the providers which have a signed agreement with DVR are posted on the DVR public website. Other service agreements may be developed as required and appropriate.

http://dwd.wisconsin.gov/dvr/service_providers/tech_specs/default.htm

http://dwd.wisconsin.gov/dvr/service_providers/default.htm

During FFY14, the DVR will continue to have service agreements in place with private non-profit vocational rehabilitation service providers. The annually renewable agreements will be effective July 2014.

Throughout the year, training and input meetings were held statewide with agencies and individuals providing services to DVR consumers. The DVR service provider meetings provided an opportunity for feedback and to review the content of the service agreements for the next contact period. The statewide non-profit VR service provider training and input meetings will be conducted again during FFY13, including the use of “study hall” with expert DVR staff available to answer questions from service providers via video and teleconference equipment.

The DVR external website has been enhanced to allow for service provider access to documents, guidance and policy. A frequently asked question (FAQ) section has also been added to the website to facilitate understanding of common issues and questions.

During FFY14 DVR will continue to collect and review consumer satisfaction with services. In FY 12, to date, 11720 consumers offered consumer satisfaction for 38643 service items. In FFY 13, DVR will continue with its efforts to produce a “report card” for consumers to use, assessing the performance and satisfaction of service providers.

This enhanced consumer satisfaction rating reports will be used to share service provider satisfaction and effectiveness information with DVR consumers. Standardized service provider information is provided to consumers to support their informed consumer choice in the selection of a service provider. The information provided to consumers will include lists of DVR service providers with performance and satisfaction information. This information will be also be available to referral resources, consumer groups, disability advisory councils, and other individuals and entities who support the informed choice process with DVR consumers.

To assist with increasing employment outcomes, the Wisconsin Rehabilitation Council has recommended training for DVR staff and vendors on new trends in assessment and job development. DVR staff continues to participate with VR service providers in specialized employment assessment and placement technique trainings during FY14. In addition, the DVR will continue to access assistance from the Technical Assistance and Continuing Education (TACE) Center for identifying and providing information and training to staff and service provider partners on promising practices that support consumers in their successful job search and in establishing natural employer supports. FFY14 training activities will continue to focus on increasing the number of supported employment service providers in targeted areas of the state who provide integrated community based employment services and supports in lieu of facility-based extended employment.

Efforts to clarify the service provision and reporting components of statewide services will be pursued in FFY14. Input has been collected from service providers, DVR staff and stakeholder groups to assist in this effort. In addition, information gathered from service providers and staff in the FAQ section of the external website has informed efforts to clarify common issues and concerns with the DVR’s service delivery technical specifications.

Public testimony indicated that DVR should improve the quality and availability of its service providers. DVR will add this assignment to the Quality Assurance Team and will give it top priority.

This screen was last updated on Jun 26 2013 2:12PM by Kristin Rolling

Attachment 4.8(b)(4) Arrangements and Cooperative Agreements for the Provision of Supported Employment Services

Describe the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities in order to provide the following services to individuals with the most significant disabilities:

  • supported employment services; and
  • extended services.

DVR direct services staff and managers conducted a Long Term Support Summit four years ago in cooperation with the Wisconsin Association for Persons in Supported Employment (APSE) conference. Following this conference, the state Medicaid agency, through its Medicaid Infrastructure Grant (MIG), sponsored a Managed Care Employment Taskforce whose charge is to keep integrated employment for persons with disabilities as a high priority as Wisconsin’s long term care system converts from a county based extended employment approach to regional managed care organizations (MCO’s).

The various committees of the Taskforce obtained information from other states on conversion from extended employment to integrated supported employment, effective methods of purchasing long-term support services, use of work incentives to support integrated employment and other topics to prepare recommendations for statewide systems change. DVR leadership was actively involved on the Taskforce and supports the Taskforce recommendations as a viable blueprint to expand integrated supported employment opportunities and services in Wisconsin.

DVR anticipates that the current environment for supported employment and extended employment services will improve over the next five years as the Department of Health Services (DHS), the Wisconsin Medicaid agency, deploys the Medicaid waiver infrastructure funding of long-term community living and employment supports. The infrastructure is called “Family Care”. Family Care is designed to provide funding for long term community living as well as employment supports and also to eliminate wait lists for such supports.

Long term care services for people with serious and persistent mental illness continue to be provided by the county in which they live. Each county has a different cadre of services and supports available. The DVR staff work collaboratively within their county to promote and interface VR services with long term care and employment support services.

A statewide interagency agreement has been development as Family Care implementation and expansion across Wisconsin continues. The local agreements currently in place were compiled and analyzed in FFY10 to determine common elements and practice. Information gathered in this effort has guided best practice content in the statewide Memorandum of Understanding (MOU) with DHS and with new Managed Care Organization agreements.

In FY14 DVR continues to develop and publish just in time policy, technical specifications, outcome based fee schedule, and guidance for the delivery of supported employment and extended employment services (e.g., long term employment supports) on its intranet website for staff use and on the external website for service provider and others to reference.

WI DVR worked collaboratively to develop and implement a pilot in use of customized employment strategies in 5 WDA’s in the state. Information gathered from this pilot was used to inform other supported employment efforts. A local project has led to new strategies and replication efforts. In Dane County, DVR collaborated with the Development Disabilities Services program to develop supported “self employment” option. The provider agency is now providing training statewide to replicate the project in other areas of the state. Representatives from this project consulted with DVR policy staff that created a supported self employment guide for DVR staff. In FFY12 DVR provided fee-for-service funding to support customized employment services in an employment plan.

DVR continues its collaborative agreement with the Program for Assertive Community Treatment (PACT). PACT is a unit of the state Mendota Mental Health Institute. DVR provides funding for licensed VR counselors at PACT who work as mental health supported employment specialists with DVR consumers. The PACT VR counselors have access to DVR’s case management system and work under the direction of a DVR counselor. This cost-effective partnership will continue in FFY13.

In partnership with the Department of Health Services, Division of Long Term Care, Mental Health and Substance Abuse, in FFY10 DVR applied for and secured a grant through Dartmouth College to implement an Evidence Based Practice individual placement and support model (IPS) for consumers with a mental health diagnoses. The Department of Health Services and DVR anticipate establishing this model statewide with the financial and technical assistance provided by Dartmouth and the Robert Wood Johnson Foundation. Consumers with a mental health diagnosis continue to be the largest disability category of DVR consumers in Wisconsin. Three sites were selected and l began use of the evidence based practice of individualized placement and support (IPS) over the calendar year 2011 and will continue as part of DVR’s strategic FFY 14 service plan.

For youth-in-transition from high school in need of supported employment services, DVR has a new multi-agency Interagency Agreement that defines necessary relationships, policies and procedures, between the DVR, the Departments of Public Instruction (DPI) and Health Services (DHS), and county-based managed care organizations The MOU creates common understanding, and provides clarification of roles and responsibilities for DVR and school district staff and staff of entities contracting with DHS to support students with disabilities, including students with mental health and substance abuse issues. These students also have identified long term needs in employment and independent living. Another primary goal of the Interagency Agreement and its Transition Action Guide (TAG) is to increase interagency communication and coordinated and collaborative efforts in delivering services that improve employment outcomes for students with disabilities who are eligible for and/or enrolled in an existing home and community-based waiver program, Family Care, or Mental Health/Substance Abuse services. The TAG is designed to be a practice manual useful for all persons and agencies involved in the process of transition of students from school to employment. The agreement is published on the DVR public website. http://dwd.wisconsin.gov/dvr/pdf_files/dpi_interagency_agreement.pdf

An expansion of the youth-in-transition interagency agreement was instituted in FFY11 to include the providers of adult long term care services funded under the Medicaid Waiver Family Care program by contracted Managed Care Organizations and the I-respect-I-select (IRIS) services self selection component of Family Care. The adult services Technical Assistance Guide (TAG) is intended to improve communication, coordination, and services for DVR adult participants seeking integrated employment who also participate in either the Family Care, Family Care Partnership, PACE or IRIS long term care programs. The TAG is designed to be a practice manual for all persons and agencies involved in the process of vocational placement and providing long term support for integrated employment.

Provision of Extended Services

Wisconsin DVR has, through its local offices, working relationships supporting extended services for supported employment with most counties in the state. Most Wisconsin counties have processes in place to assure extended employment services for individuals in need of on-going employment supports. The coordination of DVR supported employment services resources with county extended employment support resources has been formulated locally and is unique to each county and local VR office. The local activities and working relationships have significantly increased the number of common DVR and county long term support customers successfully engaged in supported employment during the last decade.

The increased demand for supported employment services coupled with significant budget reductions across public sectors and agencies has forced some counties to reduce and/or limit the number of individuals for which they agree to provide extended services while in supported employment.

To address this challenge, Wisconsin DVR provides policy and guidance to staff to help them identify alternative, appropriate extended support resources. The guidance includes a decision tree to be used by DVR counselors and their local partners to assure that individuals have adequate opportunities for integrated community work experiences to assess extended support needs and to explore all possible sources of extended support.

DVR will continue to collaborate with the Department of Health Services in a “rebalancing initiative”. This DHS initiative provides funding and technical assistance to community rehabilitation programs wishing to rebalance the focus of their programs towards integrated community employment for an existing system of extended employment setting in accordance with section (14) c of the Fair Labor Standards Act. It is anticipated that this initiative will expand the use of supported employment in Wisconsin during FFY14.

In 2010, the Wisconsin Rehabilitation Council (WRC) expressed a concern regarding the state’s transition to a managed care long term care system and the possibility of reduced access to supported employment long term support. The WRC was also concerned that DVR’s response to supported employment needs varied in different areas of the state. The WRC recommended that DVR provide training to staff on supported employment/customized employment options when coordinating services with Family Care entities. The WRC recommended that the training also address supported employment and extended support options when Family Care services are not available to DVR participants. As a response the DVR, expanded the statewide interagency agreement to include Family Care services, developed a fiscal coordination component to the MOU, and created an adult services Technical Assistance Guide. DVR delivered staff training and guidance materials on the new MOU and TAG in FFY11. DVR is aware that Family Care eligibility standards may exclude some individuals served by DVR who are in need of extended employment supports.

DVR worked collaboratively with the Department of Health Services and Medicaid Infrastructure Grant programs to increase statewide supported employment resources. Efforts will focused on increasing access to Supported Employment Services (SES) as well as Long Term Employment Supports (LTES), and financial coordination of these services among funding sources such as Wisconsin’s county-based Family Care services.

The expanded Interagency Agreement and Technical Assistance Guide that translates the agreements principals to practice will serve as a statewide training and service coordination basis for both youth-in-transition and adults in FFY14.

DVR staff will continue to participate with service provider partners in MIG-sponsored trainings. In addition, DVR will utilize the Technical Assistance and Continuing Education (TACE) resources to identify and provide information and training to staff and service provider partners on promising practices to support successful supported employment attachment with on-going natural supports provided by an employer. Training activities will also aim to increase the number of supported employment fee-for-service providers in targeted areas of the State who provide integrated community-based SES and LTES in lieu of facility-based extended employment.

As a supplemental or alternative funding source for LTES, the DVR will continue to utilize the “Partnership Plus” opportunities in the revised Ticket to Work (TTW) regulations to promote funding opportunities to consumers utilizing ENs for on-going employment supports following their successful VR case closure.

This screen was last updated on Jun 27 2013 10:09AM by Kristin Rolling

Attachment 4.10 Comprehensive System of Personnel Development

Data System on Personnel and Personnel Development

The DVR tracks and maintains staffing information by classification, vacancy rate and information to determine the statewide deployment of positions based on census population data. This information is updated regularly and reviewed at least quarterly.

The DVR has taken action to ensure sufficient staff to serve the FFY 2014 caseload based on the projected number of consumers with active individualized employment plans (IPEs). During FFY 2014, the statewide average active IPEs will not be more than 100 per counselor, recognizing that the average case work activity includes an additional 20-25% of consumers in applicant and plan development status.

Using funding carryover authority to manage employment plan expenditures during FFY 12 and FFY13, the DVR has incrementally increased the plan caseload each month from a baseline of 13,000 in October 2010 to a projected employment plan caseload of 16,500 in October 2012. During FFY13, at the maintenance of effort funding level, the IPE caseload level is projected to stabilize around 16,500. During the 5 year caseload projection period, the counselor caseload ratio should continue to comply with the DVR’s goal of not more than 100 consumers with active IPEs per counselor per month, recognizing that another 20-25% are individuals in applicant or plan development status.

The data in Table 1 shows the number of permanent authorized FTEs by personnel category and the current vacancies in each category as of March 2012. However, we anticipate a vacancy rate of 5% during the 5 year projection period, (combination of past and current budget instructions). DVR anticipates maintaining adequate resources both in fiscal and staff resources to ensure a sustainable caseload.

 

Row Job Title Total positions Current vacancies Projected vacancies over the next 5 years
1 VR Counselor 188 4 9
2 Consumer Case Coordinator 69 3 3
3 Field Managers/Supervisors 25 2 1
4 Central Office Senior Leadership/Managers 7 0 1
5 Central Office Staff Support 22 3 3
6 0 0 0
7 0 0 0
8 0 0 0
9 0 0 0
10 0 0 0

 

Institutions of Higher Education (IHE)

The Wisconsin Department of Regulation and Licensing (WDRL) issues licenses for professional counselors, including vocational rehabilitation counselors. There are currently two Institutions of Higher Education (IHE) in Wisconsin that maintain Council on Rehabilitation Education (CORE) accreditation and are recognized by the WDRL. These are the University of Wisconsin - Madison and the University of Wisconsin – Stout, which offers campus-based and distance learning master’s level programs.

There are two state university counselor preparation programs accredited by the Council for Accreditation of Counseling and Related Educational Programs (CACREP) that are also recognized by the WDRL and that matriculate graduate level students in general counseling and related areas. The University of Wisconsin campuses at Oshkosh and Whitewater have CACREP accredited programs.

The WDRL also recognizes and posts on its website other pre-approved graduate degree programs that meet General Counseling equivalency standards for licensure in Wisconsin. Licensed Professional Counselors (LPC) in Wisconsin must complete a minimum of thirty hours of continuing education hours every two years out of which four hours must be in the area of Boundaries and Ethics. The WDRL website is: http://drl.wi.gov/profdetail.asp?pdetailid=2226&profid=43&locid=0.

DVR has also collaborated with the federal Region V Technical Assistance and Continuing Education (TACE) to develop additional on-line continuing education opportunities, including training relating to counselor ethics.

Number of Students

The University of Wisconsin - Madison Rehabilitation Psychology Graduate Program reported 38 students currently enrolled in their master’s degree program and expects to maintain that approximate level during academic year 2014-2015. The University of Wisconsin- Stout indicated a total of 70 students currently enrolled in the master’s degree program in Vocational Rehabilitation Counseling for the 2011-12 academic year (24 campus-based and 46 distance-learning education students).

The University of Wisconsin - Oshkosh reported a total of 87 students currently enrolled in the three tracks of Community Counseling, School Counseling and Student Affairs. Projected enrollment for 2012-2013 is expected to be at approximately the same level. The University of Wisconsin- Whitewater’s enrollment for the current school year is 148 students enrolled in Community Counseling, School Counseling and Higher Education areas of emphasis.

Number of Graduates

The DVR maintains information on universities from which new counselor hires graduate. During FFY12, the DVR hired 32 new counselors from eight different universities.

Graduates of the two CORE campuses (Madison and Stout) are eligible for or will have earned CRC certification and eligibility for the Licensed Professional Counselor (LPC) in the State of Wisconsin.

The University of Wisconsin-Madison graduated 14 Rehabilitation Psychology students in the masters program in August 2012 and had a total of 13 graduates the prior year. The University of Wisconsin-Stout reported 27 students graduated in the school year ending May 2012 from the MS VR program, including 13 from the online distance education program. All graduates were eligible to apply for the CRC and or LPC training certificate. 27 students are projected to graduate from the UW Stout MS VR program in academic year 2012-2013.

The University of Wisconsin-Oshkosh reported 43 graduates for the school year (2011-12) that will be eligible to receive CRC or professional counselor-in-training certification, with 9 of those graduating from the Community Counseling program. UW Whitewater reported a total of 30 students will graduate in academic year 2011 12 of which 14 will be from Community Counseling and eligible to seek LPC in-training credentials, and 14 graduates will be in School Counseling and seek licensure as school counselors.

Students who graduate from counseling programs that are not pre-approved by the Department of Regulation and Licensing must have their educational course work reviewed individually by the Department of Regulation and Licensing prior to issuance of a license or in training certificate.

Summary data for the four university counselor preparation programs is in Table 2 by number of graduates for 2011-12 school year and enrollments for the 2012-2013 school year.

 

Row Institutions Students enrolled Employees sponsored by agency and/or RSA Graduates sponsored by agency and/or RSA Graduates from the previous year
1 University of Wisconsin-Madison 38 0 0 17
2 University of Wisconsin-Stout 70 24 20 27
3 University of Wisconsin-Oshkosh 107 0 0 18
4 University of Wisconsin-Whitewater 148 0 0 30
5 0 0 0 0

 

The DVR uses various methods to regularly monitor and plan for the recruitment, preparation, and retention of qualified personnel to meet caseload obligations.

Examples of these tools are:

• Caseload Projection Table (Monthly)

• Division of Vocational Rehabilitation (DVR) Staff Resources Analysis with current census data (updated as vacancies occur)

• DVR Staff Vacancy Report (updated as vacancies occur)

• Bureau of Consumer Services (BCS) staff resources allocation goals by county (updated quarterly)

In addition, Human Resource staff track annual hiring data based on the number of professional counselor hires by their school of graduation.

Allocation of staff by classification is done in a manner proportionate to the demographic area they cover. Each geographic area or Workforce Development Area (WDA) is allocated the same percentage of staff assigned to cover it as is represented by the population base in that area compared to the statewide population. For the past several years, as positions are filled, the DVR has realigned the staff complement of an area to meet the staffing plan requirements for Counselor and Case Coordinator positions. The plan includes a minimum level of administrative staffing in the Central Office to maximize ability to meet resource needs in the field. Following a multi-year 40% reduction in central administration and supervisory staff, the central administration staffing allocation is 10% and field supervision staffing is 7% for a combined 17.2% allocation for non-direct services.

In its recruitment materials and practices, DVR requires that applicants for vocational rehabilitation counselor positions meet the standards for employment as specified in the Wisconsin State licensure statues. Only applicants who meet the hiring standards are interviewed and hired. During FFY14, the DVR will continue to develop and use recruitment material focused on opportunities in Wisconsin for licensed Professional Counselors. Entry level VR Counselors must have a valid "Licensed Professional Counselor” or “Licensed Professional Counselor in Training" credential from the Wisconsin Department of Regulation and Licensing before they start employment with the agency. This is a State requirement for those who practice as Professional Counselors.

The DVR holds a seat on the Wisconsin State License Review Board and the DVR review board member clarifies and promotes the interests and needs of the DVR for recruitment, preparation and retention of qualified staff.

The DVR’s hiring plan includes coordination of job announcement postings with diverse entities in the state, including partners in the One-stop system, professional organizations and accredited university programs. DVR actively recruits rehabilitation counselor graduate school students for internships with the agency throughout the school year, and provides student practicum sites. Several of the VR Counselor In-Training hires have been past interns or practicum students. The DVR seeks to attract candidates from other states as part of its hiring strategies. For internships, the DVR will continue to target University programs that attract a high complement of diverse students, including individuals with disabilities.

Job announcements are posted with various media serving minority groups and advertised across partners in the One-stop system, some of whom specialize in services to target groups. The DVR has had success in outreach recruitment efforts resulting in an increase in the number of qualified minority applicants.

The DVR regularly evaluates and modifies its recruitment efforts and in-service training plan to ensure that all personnel, in particular vocational rehabilitation counselors, meet the highest requirements of the State applicable to their job classification. Retention of staff is a key element of succession planning, and DVR management regularly reviews and updates its succession plan.

In FFY 14, DVR will forward for approval a new VRC classification, temporarily labeled VRC-lead. This classification is anticipated to address senior VRCs who offer mentoring, clinical supervision but do not wish to join management ranks.

 

(1) The personnel standards for vocational rehabilitation counselors in Wisconsin are established upon the highest requirement in the State, Chapter 457 of the Wisconsin State statutes licensure requirements for the title of "Professional Counselor". Under these rules, individuals who practice professional counseling must have a state license or hold a temporary license or training certificate. Counselors must have a master’s degree in rehabilitation counseling or closely related fields, 3,000 hours of post master’s degree clinical supervision, pass the National Board for Certified Counselors (NBCC) exam or the Commission on Rehabilitation Counselor Certification (CRCC) exam, and pass the Wisconsin licensure examination. This is the state personnel standard which exceeds the national standard.

(2) All VR Counselors employed by DVR since May 1992 meet the State required standards for licensure as a condition of employment, including continuing education requirements which all licensed Professional Counselors must maintain, including requirements for courses in professional counselor ethics and boundaries. Opportunity for continuing education is open to all professional rehabilitation counselor staff.

(3) Personnel standards for paraprofessional staff are established by the DVR, the State of Wisconsin and the applicable bargaining contract. Paraprofessional staffs are required to take and pass an online exam consistent with classification requirements. Opportunity for continuing education courses is open to all paraprofessional staff in addition to the professional rehabilitation counselor staff.

(4) The DVR provides and requires that all newly hired staff participate in a comprehensive orientation and training program that occurs early in his/her employment.

 

Description of staff development for professional and paraprofessional staff:

The educational needs for DVR personnel are determined based on input from several different sources. These sources include but are not limited to:

• RSA regulatory language (34CFR Part 361)

• Wisconsin Statutes and Administrative Code (Wisconsin Department of Regulation and Licensing)

• Comprehensive Training Needs Assessment

• Professional State Councils, (e.g., Wisconsin Rehabilitation Council), and

• Individual Performance Reviews

The DVR conducts a comprehensive training needs assessment every three years using a survey instrument administered by WDVR with technical support provided by TACE5. An updated survey was administered during FY2012 following a review of the needs assessment tool. The survey results will be taken into account in staff development activities carried out in FFY 2012. The Department of Workforce Development (the DSA) also conducts staff training needs assessment and offers training based on this evaluation. The DVR obtains input on training needs from various State Councils and organizations, primarily the state rehabilitation council (WRC) and Rehabilitation for Wisconsin (RFW). Computerized training records are kept for each employee. Annual employee “goals and accomplishment reviews” (GARS) are conducted by management with each employee. The individual reviews help the DVR identify where additional training is needed, and for which staff.

Wisconsin statutes and administrative code outline specific training needs based upon licensure requirements for vocational rehabilitation counselors, in order to practice in the State of Wisconsin. The Division maintains a membership with the Commission on Rehabilitation Counselor Certification (CRCC), which allows the awarding of continuing education hours to staff at no cost to the staff member. Continuing education hours are essential to the counselors to maintain State licensure. DVR may direct the employee to attend training, providing all expenses are paid.

To minimize staff turnover and promote leadership development, all staff are encouraged, and as appropriate, funded to participate in capacity building training activities. In addition, DVR provides training to statewide management staff at bi-monthly meetings. Through a paid annual application to Commission on Rehabilitation Counselor Certification (CRCC), the Division is granted the ability to pre-approve continuing education hours for participants in training programs it conducts or coordinates.

During FY 2011, the DVR re-designed the Training Academy. The Training Academy is an advisory group composed of DVR staff, to assist in identification and development of DVR training needs, training curriculum review and development of short and long term training plans for the DVR. The Training Academy includes representatives from the major staff classifications, including the training officer and DVR senior management. The Training Academy which originally identified (5) major priority areas for staff training, which received support of DVR Senior Management. The five priorities include focus on training to increase rehabilitation outcomes and rehabilitation rate, as well as cultural competence. These areas were derived from analysis and review of input from numerous internal and external stakeholder groups. The Training Academy’s work plan for FY 2012 -14 still incorporates strategies to assure implementation of training priorities across the statewide organization. Training Academy activities will continue during FY2014.

The DVR has consolidated New Employee Orientation and Comprehensive Staff Training into one multi-day training event entitled Comprehensive New Staff Training. This training program examines the DVR process from point of referral and application through closure/follow-along. The program also incorporates material on rehabilitation technology resources, effective counseling and assessment practices, and other key components for successful rehabilitation outcomes. Members of the Training Academy participate in designing and updating the training curriculum and content presentations, and are involved in delivering the training. The comprehensive staff training program brings a mix of staff classifications together in one group upon hire or soon thereafter, as a means to increase the consistency in how VR services are delivered throughout the DVR.

Paraprofessional staffs are jointly and individually mentored on case management and related VR services in accordance with their job descriptions and performance expectations. The DVR continues to assure all professional staff understand and are trained to meet job description performance standards.

Specific attention will continue to be paid during FFY 2014 to updating and incorporating vocational counseling, job placement; rehabilitation technology and assessment tools and practices into the training curriculum. The DVR collaborates with UW-Stout and Independent Living Centers to offer Assistive Technology training to DVR consumers and staff at venues across the state. Collaborative training efforts will continue to be implemented in FFY 2014. The DVR will continue to emphasize use of rehabilitation technology services and resources in presentations to professional and paraprofessional staff. Efforts will continue in FFY 2012 to identify and access training material (including online formats) available from a variety of Wisconsin resources as well as other VR agencies. The DVR also develops and accesses training resources and technical assistance through the regional TACE center.

DVR participated in a research study, which looked at Motivational Interviewing skills and how those skills impact the relationship between consumers and the VR counselor. This study was sponsored by TACE5 and supported by University of Wisconsin Madison and several private consultants. In FFY 2013 over 75 counselors, all of DVR supervisors and several Central Office Staff were training. In FFY 2014 we are planning to move this training forward to include everyone in DVR. So far the results of this research have shown to be very promising and warrant continuation.

The DVR funds current and projected personnel training activities using HRD in-service grant funds, TACE resources, VR Title I funds and resources from the DSA. In addition, new supervisors are required to attend supervisory trainings offered by the Wisconsin Office of State Employment Relations. DVR has implemented training targeted at staff which has demonstrated supervisory skills which may play an important role when future manager positions open. Staff members are selectively sponsored for advanced management and leadership training through WI Enterprise Management Development Academy. In addition, the DVR provides on-going training for all managers at supervisory administrative meetings.

Procedures for the acquisition and dissemination of significant knowledge from research and other sources to designated state unit staff:

The DVR developed a system, called the Knowledgebase that provides access to VR regulatory and program policy information on key issues and topics of relevance to program staff, consumers, and the general public. This online resource promotes consumer informed choice and ready access to key VR information for staff in the remotest of locations. The Knowledgebase includes VR federal and state requirements and rules, policy interpretations, procedures, guidance information and informational items in user-friendly Question & Answer formats. A web search feature is available. The Knowledgebase cross-references and indexes all the policies, directives and related guidance affecting the vocational rehabilitation program. There are two versions of the web-based program, one specifically designed and tested for users of alternate technologies and one for other users. Before posting to the DVR website and the Knowledgebase, DVR policy and written guidance pieces are reviewed and approved by the DVR’s Policy Academy and the DVR Senior leadership Team. The Policy Academy is composed of a cross section of professional and paraprofessional staff, as well as management staff. VR policy analyst staff review and revise the material to keep it up-to-date and correct. The Knowledgebase link is: http://dwd.wisconsin.gov/dvr/knowledgebase/default.htm

There are two full-time VR policy analysts who provide ongoing technical assistance, consultation and training to statewide staff on issues of service delivery as mandated by the Rehabilitation Act. The policy analysts also develop guidance and best practices for staff by researching other state practices, conducting literature reviews, and researching state and federal laws.

The policy analysts also participate in the DVR’s Policy Academy comprised of field representatives from each Workforce Development Area (WDAs) and DVR senior leadership. The purpose of the Policy Academy is to address and develop policy and guidance pieces and background information on topics pertinent to the practice of vocational rehabilitation in Wisconsin. Members of the Policy Academy take the information from these meetings back to their respective Workforce Development Areas (WDA) to disseminate to staff.

As a critical component of training, meetings are periodically scheduled for DVR WDA Directors and Supervisors during which various training topics are addressed. In a “train the trainer” model, WDA Directors and Supervisors are then responsible for training local field staff and recording the training event in the minutes of their WDA meetings.

A link to the National Clearinghouse of Rehabilitation Training Materials (NCRTM) website hosted by Utah State University is available from the DVR’s Training Opportunities web page. The NCRTM site includes a digital library with research and resource material as well as opportunities for continuing education credits online, etc. Information from the Clearinghouse is periodically brought to the attention of staff statewide. Staff can also access research information disseminated through teleconferences and webinars sponsored by the federal Rehabilitation Services Administration as well as the national network of disability research and training entities.

Research findings and promising techniques are shared with staff through the DVR’s Rehabilitation Resource newsletter, and introduced in staff trainings with an emphasis on translation to VR service delivery practice. The VR policy analysts contribute to research development and translation of research into program and policy changes. The comprehensive training program for new staff incorporates and translates research findings into effective VR practice.

Research findings are also utilized in project and grant development activities initiated by the DVR. One example is the use of data from research and other sources in the development of technical specifications for service provider agreements, transition, assistive technology and supported employment special projects. The DVR uses research findings to strengthen service quality efforts. The quality assurance team shares these results with the Training Academy, Policy Academy and other staff to inform agency changes and improvements. The DVR’s website contains links to pertinent research information and scheduled training opportunities from internal and external sources. Web training resources are updated and disseminated to staff through the DVR Rehabilitation Resource newsletter as well as via e-mailed communications.

In particular, continuing education opportunities relative to research findings are made available through the dissemination of published materials, and access to webinars and on-site training sponsored by leading Rehabilitation Research and Training Centers (RRTCs) such as the Virginia Commonwealth University RRTC on workplace supports and job retention, Mississippi RRTC on Blindness and Low Vision; The Institute for Community Inclusion VR RRTC, The Cornell RRTC on Disability demographics and statistics, and the Hunter College RRTC on Improving Employment Outcomes. In addition, the research and practice-based publications from the Institute on Rehabilitation Issues (IRI monographs) are shared with VR staff and management. DVR staffs also participate in training seminars and webinars sponsored by the Rehabilitation Services Administration.

In FFY 2014, the DVR will continue to emphasize the need to use and apply research when developing guidance, best practices, and staff trainings. When guidance and best practices are developed, they will continue to be vetted through the Policy Academy and disseminated to staff through various means including emails, staff and management meetings, inclusion on the DVR’s internal web site and in the Knowledgebase. As needed, specific staff training will also be developed and provided.

 

The DVR maintains the ability to communicate with customers in their preferred mode using a variety of resources. Designated staffs maintain and coordinate foreign language translation and interpreter lists, including remote and on site CART services.

The DVR affirmatively recruits staff fluent in Spanish and American Sign Language. The DVR maintains relationships with providers for both oral and written translations in over 60 languages. Oral translations are available, on demand, via a telephone connection. Translations in Spanish and Hmong of the DVR’s most frequently used publications and forms are available as print-on-demand from the public website. Audio-taped materials are available via a contracted provider. The DVR maintains in-house technology to prepare Brailed and large print materials.

 

The DVR updated the interagency agreement with the state’s Department of Public Instruction (DPI) in December of 2013. The agreement also includes the Department of Health Services (DHS), Division of Long Term Care, Division of Mental Health and Substance Abuse Services, and Division of Public Health. This agreement describes the roles and responsibilities of the tri-agency state partnership which includes the DVR, DPI, and DHS with respect to supports and services to youth-in-transition from high school and adults with disabilities who have an expectation for integrated competitive employment.

A Transition Action Guide (TAG) was updated in May 2013 to guide all stakeholders involved in the delivery of transition services and to outline the inter-agency team member roles, and responsibilities in the transition process. The TAG also includes effective practices, resources, and service information. As this document is used in practice, stakeholder feedback and suggestions are collected and updates are made.

To further support the interagency agreement and the TAG, the tri-agency partners have committed to participating in quarterly meetings to review information, provide updates and discuss and resolve issues. In addition, the interagency team will provide trainings to our respective staff throughout the state. The agreement and supporting documents continue to be shared by DVR staff at conferences for education professionals, vocational rehabilitation professionals, and long term support professionals. A DVR staff person will be a member of the planning committee of the annual statewide Transition Conference as part of the continued effort to educate stakeholders of the interagency agreement.

In FFY 2014, DVR, DPI, and DHS will continue joint sponsorship of training events focused on improving transition and vocational rehabilitation services. In addition to the agreement-specific training, DVR staffs are encouraged to attend other transition-focused trainings to increase their knowledge of transition issues and processes. The HRD In-Service grant supports attendance of staff at the annual Wisconsin Transition Conference and the annual Rehabilitation and Transition Conference, as a means to increase coordination of services and transition service delivery skills.

The DVR’s Statewide Transition Action and Resource Team (START), consisting of one primary and one alternate representative from each of the 11 VR workforce development service areas, act as local transition experts and technical assistance resource. START members will continue to provide training, technical assistance and consultation to staff in their respective service areas. The team’s goals also include improving individualized engagement of students with disabilities and their parents in the transition/ VR process as well as increasing engagement of schools in transition services. The focus of FFY14 for the START team is to identify specific needs of DVR staff related to the provision of services to transition-aged youth and develop strategies and tools to address those needs.

The DVR will continue to designate a liaison counselor to each school identified by Wisconsin’s Department of Public Instruction (DPI) as a referral source for DVR applicants. DVR liaison staff work with educators and parents in providing information related to the interagency agreement as well as information on DVR services. The DVR will also continue to work with DPI on the Wisconsin Statewide Transition Project, which involves 18 other states.

This screen was last updated on Jun 26 2013 3:16PM by Kristin Rolling

Attachment 4.11(a) Statewide Assessment

Provide an assessment of the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  • individuals with most significant disabilities, including their need for supported employment services;
  • individuals with disabilities who are minorities;
  • individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program; and
  • individuals with disabilities served through other components of the statewide workforce investment system.

Identify the need to establish, develop, or improve community rehabilitation programs within the state.

The Wisconsin Division of Vocational Rehabilitation (DVR) conducts an annual update to the statewide assessment of the rehabilitation (and other) needs of individuals with disabilities residing in the state. The comprehensive statewide assessment process also includes an annual review of Wisconsin disability statistics, DVR customer and service federal report data, and public comment and input provided to the Wisconsin Rehabilitation Council (WRC) throughout the year.

DVR conducted a customer satisfaction survey to ascertain the response from a random sample of individuals who were closed in the previous calendar year. This feedback is still being evaluated through a subcommittee of the Wisconsin Rehabilitation Council. The feedback will be used for process improvements and quality assurance.

This attachment will also include input received during public hearings conducted by DVR and WRC during the month of May 2013 regarding FFY14 State Plan. DVR instituted a broader public hearing process, utilizing video conferencing equipment available throughout the 11 regions of Wisconsin. Residents throughout the state would be within easy travel distance to the 11 sites to provide testimony in person, via video conferencing equipment, connecting to the central site located in the Wisconsin capital city.

The DVR and the Wisconsin Rehabilitation Council will continue to work cooperatively in this process. The identified rehabilitation needs of individuals with disabilities are discussed with the full council. The DVR and WRC identify and prioritize the rehabilitation needs and develop DVR systemic and service delivery goals to address the needs.

Since FFY08 and continuing through FFY 14, individuals with a “most significant disability” received service immediately upon their eligibility and OOS determination and this group is anticipated to continue to experience no wait for services in FFY 14. Individuals with a “significant disability” had a wait of approximately 6 months in FFY 13 and with DVR’s funding at the maintenance of effort level, DVR projects maintaining these service levels through FFY14. Individuals with other disabilities have been and will remain on an indefinite wait list in FFY 14.

The lack of sufficient resources to serve all eligible applicants means that the needs assessment updating efforts are focused primarily on the rehabilitation needs of those with the most significant and significant disabilities. The major needs assessment update focus for FFY13 relates to the anticipated need for additional integrated community living and employment opportunities and supports for those with the most significant disabilities. This emphasis will continue into FFY14.

The expansion of Family Care, Wisconsin’s managed care system for individuals in the long-term care system has revolutionized the long term support system. Every individual must be provided with choices in where they wish to live and work. In the Medicaid Waiver, Wisconsin offered a definition of “prevocational services” which indicated that any individual participating in prevocational services must be working toward eventual employment in the community with services supporting that intention. Over the past few years, the Medicaid Infrastructure Grant provided grants to 18 Community Rehabilitation Programs (CRPs) to support a community employment rebalancing initiative. Through these grants CRP’s were encouraged to move their organization from the provision of self-contained prevocational employment services towards the provision of community-based pre-vocational employment services and supports. As a result of these initiatives, DVR experienced a significant increase of referrals of individuals seeking competitive employment in an integrated setting. The 18 organizations, provided with training and support, are to serve as mentors to other pre-vocational service providers in the state.

Due to the expanded availability of Medicaid-funded long term employment support services and the updated Wisconsin Medicaid Waiver policies emphasizing integrated community employment opportunities, the DVR anticipates a continued increase in demand during FFY14 for supported employment referrals, placements and services. The DVR supported employment and long term employment supports service planning and coordination efforts are described in state plan attachments describing supported employment services and funding.

Wisconsin DVR continues to address the needs identified in the previous plan and have maintained them as priorities for FFY 14. They are:

1. Rehabilitation needs of individuals with disabilities.

• Transportation continues to be identified in multiple ways, both for rural and urban consumers, within cities, across multiple jurisdictions and as an adjunct to transition, social and recreational outlets, work, and medical and dental care.

• Nutritional needs.

• Better and more consistent access to the long term support services.

• Increased accessible and affordable housing.

• Training opportunities focusing on soft skills needed for work, GED, adult enrichment opportunities, personal safety, financial planning.

• Training that focuses immediate labor market needs and that meet current or future economic demands.

• Short term, just in time training.

• Increase in use of On the Job Training (OJT).

• Effective use of labor market statistics and career pathways to allow individuals choices in career options where high growth and demand is anticipated such as the health care industry.

• Effective counseling and guidance both in terms of work, but also to address emotional needs, development of self-advocacy, and positive mentoring to meet life-long goals.

• Recognizing the state’s difficult economic situation, improved job development services including more job coaching services and employer incentives to improve the likelihood of employment of individuals with disability.

• The WRC noted a need for staff and key stakeholder partner training to be conducted in several areas including in the application of the interagency coordination agreement for the delivery of services to transition-aged students, and with community service provider partners in the areas of assessment and job development with a focus on individuals in need of supported employment and long term employment supports.

2. Needs which focus particularly on the service needs of those with significant disabilities, including supported employment.

• Long term support for people who don’t qualify for these supports based on IQ – for example, people with autism or mental health

• Improved job coaching so that coaching can fade in a reasonable and timely way.

• Development of a mentor system for work place role models

• Ability to deal with the basic services before rehabilitation e.g. food shelter, basic medical care.

• Improved use of appropriate work skills evaluation tools

• Support of business community for developing a work environment friendly to individuals with disabilities, e.g. need for part time employment, preservation of benefits, flexibility, volunteer work.

• Support of wrap around services not just on the job, e.g. transportation.

• Improved training and development of qualified social workers in the Wisconsin long term care “Family Care” system who understand vocational needs of individuals

• Need to change the long term support system to a managed care approach to retain and expand funding for long-term supported employment services

• Need to orient the long term care system toward a “money follows the person” approach

• Development of natural supports, in lieu of funded long-term extended services

• Expansion of peer support specialists for individuals with mental illness.

• Informational services regarding various options and programs for families.

• More and better targeted career information to address the attitude that there are no jobs that persons with disabilities can do

• Increased need for soft skill preparation to expand employment opportunities

• Increased education for business community re: the business benefits of hiring our consumers

• Expanded work incentives and increased access to benefits advisement

• Need for expanded work incentive demonstrations to more fully address the number of consumers experiencing disincentive to full employment (e.g., SSDI $2/$1 benefit offset and “Making Work Pay” cost-share demonstration)

• Simplification of the OOS determination and wait list processes and that the DVR Administrator continues to provide quarterly updates on the wait list numbers to the Council as recommended.

• DVR develop methods to increase consumer awareness of work incentives and Partnership Plus options and evaluate the impact on outcomes for SSI/DI recipients as the WRC recommended through their observation that employment outcomes for SSI/DI recipients appear to have lower earnings and hours than the general VR population.

• Access to supported employment being maintained as recommended by WRC through the FY 2013 State Plan public hearing process that the state’s transition to a managed care long term care system (Family Car/IRIS) will further reduce access to supported employment long term support.

• Consistent use of supported employment through enhanced staff training on as recommended by the WRC who received feedback that supported employment varied in different areas of the state. The Council additionally recommended that DVR provide training to staff on supported employment/customized employment options when working with Family Care participants and in supporting individuals in need of these services when Family Care support is not available to them.

3. Rehabilitation needs of individuals with disabilities who are minorities.

Specific needs identified include:

• Provide training to all VR staff in multicultural awareness;

• Increase VRC expertise to address cross cultural needs;

• Develop awareness in staff of socio-economic issues that are interfering with a person’s ability to stay engaged;

• Develop better methods to identify issues preventing involvement and make appropriate referrals to community resources to consider these issues to increase engagement of individuals in the VR process;

• Culturally competent mental health counseling;

• More Spanish speaking VR and employment and training staff;

• Develop common protocols for employers to address language barriers;

• Develop cooperative programming with the Welfare-to-Work (W-2) staff to address individuals with disabilities (usually in the W-2Transition program) in the W-2 system – the majority of which are individuals of African-American heritage;

• Transportation to jobs in suburbs;

• Skills training to prepare for specific occupations ;

• Increased outreach and availability of VR services in areas of the state with the largest concentrations of African-Americans;

• Conduct outreach to recruit potential eligible consumers – e.g. Hmong, Native American;

• For Hmong individuals develop closer working relationships with their clan system to educate clan leaders regarding the VR program, eligibility requirements and services (need permissions for many things: medical evaluations, type of work, etc.);

• Address learning the job through job coaching provided by a Hmong person;

• Build better understanding between employer and employee through mentoring provided by a Hmong person;

• Increase coordination of VR services between the tribal VR agency and DVR, targeting Native Americans not living on or near reservations;

• Develop mentoring services related to crime/poverty to support employment efforts e.g. African American, Native American, Hmong (with specific beliefs or different tribes), and Hmong with their clan structure; and,

• Increase the service rate for minorities as it does not meet the national standard.

4.Rehabilitation needs of individuals who are un-served or underserved.

• Individuals on OOS Waiting List - DVR has addressed the wait list so that in FFY 14 individuals with a most significant disability will continue to be immediately activated. Individuals with or a significant disability will have a wait of no more than 6 months by the end of FFY 2014, assuming that our state match levels meet the MOE level and that the cost of services change remains at 5% over FFY 2014.

• Reduce the wait list.

• Felons with disabilities.

• Transition students and their families don’t recognize the importance of early DVR involvement.

• Transient or homeless population – inability to contact if no phone or home.

• Long term support for individuals with mental illness.

• People with AODA issues.

• Study job retention – 1, 2, years out.

• Transportation – public and private.

• Caregiver reimbursement.

• People unemployed or laid-off due to recession.

• Older adult workers.

• Minority populations in general.

5. Rehabilitation needs of individuals with disabilities who have been served through other components of the statewide workforce investment system.

• Need to increase partnerships with the statewide workforce investment system to develop innovative programs to serve common customers. With the economic downturn, there has been increased funding for dislocated workers and other general workforce populations.

• Ongoing training of job center staff on disability sensitivity issues. The elimination of the Navigator program will impact DVR’s need to provide ongoing training to job center staff.

• Continued efforts to coordinate the efforts of different government agencies with very different rules and expectations for participation. An individual facing parenting responsibilities, poverty, and disability issues needs to work with agencies that can coordinate their efforts.

• Cooperation with job center network is valuable to consumers who can work on certain aspects of their job search independently.

• Need for basic computer skills by consumers to use all resources available. This need has been identified as well in the workforce system. Individuals engaged in manufacturing throughout their career and now attempt to change careers are faced with a skill deficit in use of computers.

• Job readiness classes that focus on how to communicate skills and address their disability to the employer.

• Improve work needs assessment before referring to general programs for employment search.

• Increase job openings on the system

• Continue to expand partnerships and encourage coordination of services

• Development of new ways to provide for job creation or to incentivize employers

• Work cooperatively to remove stigmas in the workplace.

• Use of Customized Employment when appropriate.

6. Need to establish, develop, and/or improve community rehabilitation programs (CRPs).

• Development of more community-based alternatives.

• Focus on integration and removing the “comfort” in sheltered employment

• DVR should be the lead in creating and being the main coordinator of community rehabilitation programs by developing expertise locally of how to best utilize a CRP.

• Enhance current programs to be more culturally sensitive before developing more programs.

• Work with CRP’s to help them change/adjust mission to improve their ability to look at new avenues of services.

• Develop community outreach to other local and neighborhood agencies, centers, clinics, union centers, schools, employers, other social service agencies

• Develop training programs for CRP staff to become more comfortable in community work settings.

• Develop new areas to address behavior or performance issues prior to supported employment or job placement.

• Tracking satisfaction and outcome of VR vendors and service providers, as recommended by WRC

• Outreach to individuals currently in sheltered employment as recommended by WRC.

This screen was last updated on Jun 26 2013 3:27PM by Kristin Rolling

Attachment 4.11(b) Annual Estimates

The 2011 U.S. Census Bureau American Community Survey determined that the population of Wisconsin was 5,711,767, which was a 0.4% increase over the 2010 estimate. In 2011, there were an estimated 4,546,567 working-age residents 16 years and older.

The 2011 U.S. Census Bureau American Community Survey estimates reported 637,141 residents (civilian, non-institutionalized) with a disability equaling 11% of the total population.

The U.S. Census Bureau estimates for 2011 also reported the following demographic profile for the residents of the state:

• 87% were White;

• 6% were Black or African American;

• 6% were Hispanic (any race);

• 2% were Asian;

• 2% were multi-racial

• 1% were American Indian and Alaska Native;

• Less than 0.1% were Native Hawaiian and Other Pacific Islander.

Among people of at least five years of age living in Wisconsin in 2011, 8.7% spoke a language at home other than English. Of this group, 38% reported speaking English less than “very well”. Of those speaking a language other than English at home, 51% spoke Spanish and 49% spoke some other language.

Additional disability and employment detail is available in the 2011 U.S. Census Bureau American Community Survey Profile. An estimated 9.2% or 327,040 of Wisconsin’s total civilian, non-institutionalized population ages 18 to 64 years reported having a disability.

According to the Wisconsin Department of Public Instruction (DPI) website for the 2012-13 school year, child count figures from DPI, there were 121,146 students with disabilities served by public schools.

At the end of January 2013, 25,950 individuals were engaged with the

DVR of which 4,632 were on the order of selection wait list for services.

While the number of persons potentially eligible for VR services is variable, our best estimate is 200,300 individuals between the ages of 16 and 64. This combined number of unemployed and those out of the labor force who are disabled and were between the ages of 18 and 64 in 2011 according to U.S. Census estimates.

Wisconsin is currently using an order of selection in accordance with section 5.3 of the State Plan. The DVR estimates that during FFY14, 43,800 individuals with disabilities will apply for and/or receive services under the Title I-B basic VR services program, and 2,431 eligible individuals will receive services under the Title VI-B supported employment program.

In FFY14 the estimated total case service expenditures – all funds including supported employment and Social Security Reimbursement Program Income funds, is currently estimated to be $48 Million. During FFY 14 the DVR’s estimated need will be $48 Million to serve the estimated 43,800 individuals that will apply for and/or receive services for one or more days of the fiscal year. The average employment plan service cost for a full year of service is projected to be $2,925.

Through FFY 14 the DVR counselor caseload ratio is projected to comply with the DVR’s goal of not more than 100 consumers with active IPEs per counselor per month, recognizing that another 20-25% are individuals in applicant or plan development status.

The DVR will continue to manage its fiscal resources using the Order of Selection to ensure that all active Individualized Plans for Employment will continue to be fully supported throughout FFY13 and FFY14.

The following table shows the DVR estimated number of individuals to apply for and/or be served under each priority category within the OOS for FFY14.

Category Title I or Title VI Estimated Funds Estimated Number to be Served Average Cost of Services
Most Significant Title I $14,373,212 7,994 $1,798
Most Significant Title VI $3,137,510 1745 $1,798
Significant Title I $29,520,680 27208 $1,085
Significant Title VI $744,310 686 $1,085
Other Eligible Title I $191,000 1916 $99
Pre-OOS, Apps on Hand and Those on OOS Wait List Title I $50,000 4251 $11
Totals   $48,016,712 43,800 $1,096

This screen was last updated on Jun 26 2013 3:58PM by Kristin Rolling

Attachment 4.11(c)(1) State Goals and Priorities

The goals and priorities are based on the comprehensive statewide assessment, on requirements related to the performance standards and indicators, and on other information about the state agency. (See section 101(a)(15)(C) of the Act.) This attachment should be updated when there are material changes in the information that require the description to be amended.

  • Identify if the goals and priorities were jointly developed and agreed to by the state VR agency and the State Rehabilitation Council, if the state has a council.
  • Identify if the state VR agency and the State Rehabilitation Council, if the state has such a council, jointly reviewed the goals and priorities and jointly agreed to any revisions.
  • Identify the goals and priorities in carrying out the vocational rehabilitation and supported employment programs.
  • Ensure that the goals and priorities are based on an analysis of the following areas:
    • the most recent comprehensive statewide assessment, including any updates;
    • the performance of the state on standards and indicators; and
    • other available information on the operation and effectiveness of the VR program, including any reports received from the State Rehabilitation Council and findings and recommendations from monitoring activities conducted under section 107.

To align with the requirements and performance expectations of the Rehabilitation Act and the implementing regulations, the DVR, in conjunction with the DSA (the Department of Workforce Development), Governor Scott Walker, and the Wisconsin Rehabilitation Council (WRC) has developed annual goals and priorities that are consistent with the provisions and requirements of section 106 of the Act and with the regulations found in 34 CFR, parts 361.80 through 361.89.

DVR believes that all individuals that apply and seek assistance have the ability and desire to work. DVR commits itself to assisting disabled individuals with achieving dignity through work. DVR, as expressed in public hearings and stakeholder feedback sessions, agrees that “employment first” reflects DVR’s core set of principles and practices that promote individualized planning and support for employment options for all disabled individuals and that it is the primary goal of our services.

The WRC assists the DVR in the preparation of the State plan and amendments to the plan, applications, reports, needs assessments and evaluations required by the Rehabilitation Act of 1998, as amended.

The WRC has committees that assume duties assigned to the Council in the Rehabilitation Act. The WRC Evaluation Committee studies VR performance in serving specific groups of disabled individuals and reviews consumer satisfaction survey responses. The WRC Reports Committee develops the WRC Annual Report and assists with the development of the State Plan. The Executive Committee oversees the work of the Council and assures that Council functions and responsibilities are carried out.

The Council, as a whole, monitors DVR goals and priorities by reviewing service and fiscal data and the waiting list, and advising on systemic issues, such as how the DVR works with Job Centers and other state agencies. Based on its monitoring activities, the WRC provides on-going advice to the DVR on performance and service priorities. The DVR’s Policy Academy, a key body of direct services and management which meets monthly to shape policies around goals and priorities, includes a WRC liaison member.

The DVR and the State Rehabilitation Council jointly agree on any revisions to the goals and priorities submitted to the state plan and submit to the Commissioner a report containing information regarding revisions in goals and priorities, for any year in which revisions occur.

The goals and priorities identified in this attachment [4.11 (c) (1)] address the issues related to the results of the DVR and WRC comprehensive needs assessment activities. Progress in achieving the goals is described in Attachment 4.11(e) (2).

The goals also address the performance of the DVR on the federal VR program standards and indicators, on the WRC recommendations and the RSA annual reviews and periodic on-site monitoring of DVR’s program.

Priority 1: The DVR shall assist eligible individuals, including individuals with a significant disability, to obtain, maintain, or regain high quality employment. The following goals and performance targets are priorities for FFY14.

Goal 1.1 Increase the total number of individuals who achieve a successful employment outcome. (Performance Indicator 1.1) Target: 3300 for FFY13.

Goal 1.2 Increase temporary work, paid internship, and on-the-job training opportunities for job ready DVR consumers and for consumers who were transition age at application. (Performance Indicator 1.1) Target: In FFY13 at least 50 individuals who were transition age at application will engage in temporary work that will evolve into a successful employment outcome and at least 200 job-ready DVR consumers will engage in paid internships or an on-the-job training hire that will evolve into a successful employment outcome.

Goal 1.3 Increase the DVR’s ability to interface successfully with private sector employers to increase employment opportunities for DVR job-ready consumers.

Targets: a) A DVR Business Service Lead Team with business experts will be established in the 11 workforce development areas; b) DVR will expand and promote its resources and services to employers through the DVR and DWD websites; c) DVR will establish a relationship with national companies like Walgreens and TJ Maxx (for example) to expand opportunities for private sector on-the-job training hire opportunities and serve as a point of contact for CSAVR’s National Employment Team; and,

d) DVR will expand its business relations capability through increased staff dedicated to working directly with employers and the NET

Goal 1.4 Increase the percent of all individuals receiving services who achieve a successful employment outcome. (RSA Performance Indicator 1.2) Target: 55.8% or more of those receiving DVR services will achieve their employment outcome at case closure

Goal 1.5 Increase the percent of consumers that are successfully rehabilitated whose income from employment is their primary source of support. (RSA Performance Indicator 1.6) Target: 53% or more of those receiving DVR services will report their own income as the largest single source of support when they exit the program in competitive, self- or BEP employment.

Priority 2: To maintain a service rate for minorities that achieves or exceeds the rate of minority incidence in the state population.

Goal 2.1 DVR data indicates that the service rate for individuals with disabilities from a minority group exceeded the state population minority rate. During FFY10 Individuals with disabilities from minority groups comprised 24.3% of the number of exiters receiving services from the DVR. This rate of service engagement exceeds their incidence in the general population. However, even with a high participation rate, individuals with disabilities from a minority group exit the DVR program before receiving a service at a higher rate than those exiting the DVR program who are not from a minority group. The DVR will continue to make this target group a priority for outreach and service delivery in FFY13. (RSA Performance Indicator 2.1) Target: In FFY12 and FFY 13, the rate of individuals with disabilities from a minority group participating in DVR services before exiting the program will increase.

Priority 3: To initiate employment plan services in a timely manner following eligibility determination for persons with the most significant disabilities and those with significant disabilities.

Goal 3.1 The DVR has developed and will continue to implement a plan to minimize and stabilize the OOS wait list time with the goal of maintaining immediate activation of employment plans for persons determined to have the most significant disabilities and maintaining the wait to begin employment plan engagement to no longer than 6 months for persons determined to have significant disabilities. This will also help the DVR achieve goals 1.1, 1.2, 1.3, 1.4 and 2.1.

Target 1: No wait for service provision to applicants with the most significant disabilities (OOS Category 1).

Target 2: No more than 6 months in OOS wait list for eligible applicants who have significant disabilities (OOS Category 2)

Target 3: at least 80% of consumers will have their employment plan developed and services initiated within 90 days of eligibility determination or activation from the OOS Wait List, whichever is latest.

Priority 4: To increase employment opportunities for consumers needing supported employment.

Goal 4.1: The DVR will continue to develop and implement activities leading to increased supported employment opportunities.

Target: Based on the Comprehensive Needs Assessment results increase the availability of Supported Employment Services (SES) and the successful interface with Long Term Employment Supports (LTES).

1. During FFY13 and FFY14 DVR will continue to engage in an interagency agreement to guide the collaborative efforts between the DVR, the Department of Health Services and the Department of Public Instruction to increase statewide supported employment resources and employment outcomes. Efforts will focus on increasing access to SES and LTES and financial coordination of these services among funding sources such as Wisconsin’s county-based Family Care services. Interagency efforts will aim to increase the number or supported employment providers in targeted areas of the State who provide integrated community-based SES and LTES in lieu of extended employment.

This screen was last updated on Jun 26 2013 5:28PM by Kristin Rolling

Attachment 4.11(c)(3) Order of Selection

  • Identify the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services.
  • Identify the justification for the order.
  • Identify the service and outcome goals.
  • Identify the time within which these goals may be achieved for individuals in each priority category within the order.
  • Describe how individuals with the most significant disabilities are selected for services before all other individuals with disabilities.

Justification for order of selection

In October 2004 (FFY05) a decision to assign all new applicants to the OOS wait list and not activate anyone from the list was made due to insufficient funding resources. As a result the number of applicants on the OOS wait list exceeded 13,000 by July, 2005 and significantly more eligible individuals were waitlisted than were being served by DVR.

In FFY06, with a significant increase in state match funds, wait list service invitations were issued and the monthly wait list numbers decreased significantly. By the beginning of FFY07, there was no wait for employment plan services for applicants with the most significant (category 1) and significant (category 2) disabilities and a short wait for applicants with non-significant disabilities.

During subsequent years, DVR has used available fiscal resources to maintain no wait for applicants with the most significant disabilities, a wait of several months for applicants with significant disabilities and an indefinite wait for those with non-significant disabilities. During FFY ’10 human resources were limited and both the number of individuals waitlisted and the wait time increased due to staffing shortages. The DVR staffing shortages were mitigated during FFY11.

For the prior 4 years, the DVR had sufficient staff and fiscal resources to maintain no wait for employment plan services for eligible applicants with the most significant disabilities, a wait period of no longer than 6 months for those with significant disabilities, and an indeterminate wait for services for applicants with non-significant disabilities. The DVR anticipates sufficient funding and staffing in FFY13 to continue this level of OOS waitlist and wait time management but does not anticipate that the state match will be maximized to allow for eliminating the waitlist.

The DVR Senior Leadership Team (SLT) manages the Order of Selection process using the following method:

• At least once a month the DVR Reports Team completes, and the DVR Senior leadership reviews, a statewide analysis of the fiscal and staff resources available to DVR and determines the number of eligible consumers that can be supported for employment plan (IPE) services.

• As resources make it possible, the Director of the Bureau of Consumer Services sends a list of eligible consumers to be contacted to start IPE development activities.

• This list contains the names of consumers who have been determined eligible for DVR services on or before the date specified on the list.

• Consumer names are listed starting with those with the most significant disabilities (OOS Category 1) and in the order that they applied for DVR services.

• If more consumers can be contacted for IPE development than the number of consumers in OOS Category 1, the IPE development contact list will include OOS Category 2 consumers, by order of application date. The same will be done with OOS Category 3 consumers, if we exhaust the names of OOS Category 2 consumers.

• The list also contains a due date by which staff are to contact and take action on each case.

• This process automatically and seamlessly moves to the next OOS Category on the DVR Waiting List depending on how many eligible applicants can be served with the resources available.

The DVR anticipates having approximately $48 million available in case service resources for FFY14. The DVR will continue to monitor actual caseload size and service expenditures and make monthly adjustments using the DVR projection table to report actual and calculate projections for the OOS wait list, active caseload, and employment plan expenditures.

 

Description of Priority categories

The Wisconsin Division of Vocational Rehabilitation implemented an Order of Selection within its VR program effective 12/5/1994. An updated process was approved by the Wisconsin Rehabilitation Council and was approved as part of Wisconsin’s FFY 13 State Plan.

Based on a functional assessment in each of the seven areas of life functioning, eligible individuals are assessed according to the significance of their disability, as defined in the Rehabilitation Act, section 7(21)(A):

...the term "individual with a significant disability" means an individual with a disability -

(i) who has a severe physical or mental impairment which seriously limits one or more functional capacities (such as mobility, communication, self-care, self-direction, interpersonal skills, work tolerance, or work skills) in terms of an employment outcome;

(ii) whose vocational rehabilitation can be expected to require multiple services over an extended period of time; and

(iii) who has one or more physical or mental disabilities resulting from [list] ... or another disability ... to cause comparable substantial functional limitations.

 

Priority of categories to receive VR services under the order

At any time that DVR resources do not permit all eligible consumers to be served, an order of selection for services shall be implemented. First priority will be given to consumers with the most significant disabilities. Second priority shall be given to consumers with significant disabilities. Third priority will be given to other eligible consumers.

In FFY 13, DVR implemented a simpler, easier Order of Selection that was approved by the Wisconsin Rehabilitation Council.

• Category 1-A consumer has a most significant disability if a mental or physical impairment exists that seriously limits four or more functional capacities in terms of an employment outcome and whose vocational rehabilitation requires multiple services over an extended period of time.

• Category 2-A consumer has a significant disability if a mental or physical impairment exists that seriously limits one to three functional capacities in terms of an employment outcome and whose vocational rehabilitation requires multiple services over an extended period of time.

• Category 3-Other eligible consumers who do not have a disability that seriously limits one or more functional capacities and do not require multiple services over an extended period of time. Also included in this category are all consumers who do not require multiple services over an extended period of time.

Those consumers currently on a waitlist will have the ability to have their current category placement reviewed and if limitations cause them to be categorized into a higher category, DVR will make the adjustment. No current consumer will be moved to a lower category.

 

Service and outcome goals and the time within which the goals will be achieved

The DVR has incrementally increased the plan caseload each month from a baseline of 13,000 in October 2009 to a projected employment plan caseload of 16,245 in October 2011. During FFY12, the monthly employment plan caseload level stabilized at that point and then began to slowly decline. DVR anticipates an average of 15,500 active plans throughout FFY 2013. The DVR began FFY ’12 with 4,006 applicants on the wait list and anticipates ending FFY13 with 4300 eligible applicants on the wait list.

When applicants and individuals developing employment plans are added to the number of individuals with funded employment plans, the average daily caseload is expected to exceed 25,000 DVR participants during FFY12.

"Category 4" in the table below represents Pre-OOS, Applicants On-Hand, and those on the OOS wait list.

Priority Category Number of individuals to be served Estimated number of individuals who will exit with employment after receiving services Estimated number of individuals who will exit without employment after receiving services Time within which goals are to be achieved Cost of services
1 9,151 1,010 863 no wait $15,800,000
2 23,809 1,965 1,496 less than 6 month wait $27,300,000
3 2,177 44 21 indefinite wait $500,000
4 3,863 1 0 indefinite wait $38,000

This screen was last updated on Jun 27 2013 12:36PM by Kristin Rolling

Attachment 4.11(c)(4) Goals and Plans for Distribution of Title VI, Part B Funds

Specify the state's goals and priorities with respect to the distribution of funds received under section 622 of the Act for the provision of supported employment services.

Plans for distributing funds received under Title VI-B include the following:

1. The entire award of Title VI-B dollars is distributed statewide to all DVR Workforce Development areas (WDA) for the provision of supported employment services.

2. DVR also provides fee-for-service outcome based payments to non-profit and profit rehabilitation entities and other service providers for the provision of time-limited supported employment services. When a DVR consumer clearly meets the requirements of the federal definition for supported employment, Title VI-B funds are used to purchase the employment support services necessary to achieve and sustain a successful integrated employment outcome.

3. A Customized Employment initiative has been developed by DVR for individuals who are considering supported employment with a recognized need for long-term support. The use of this model requires the service provider attain a certificate of customized employment training completion before services are authorized for purchase.

4. There are three pilot sites in Wisconsin that have implemented the Individualized Placement and Support (IPS) model in 3 counties. The model is a systems change approach to provide employment using evidence based practice elements in the treatment of serious and persistent mental illness.

DVR will continue supplemental funding of supported employment services to meet demand in FFY12 and FFY13. In FFY12, Title VI-B funds of $451,906 covered approximately 13.9% of the total agency investment of $$3.23 million expensed on supported employment services. The remainder of the service is funded with Title I-B funds.

During FFY13 and FFY14 DVR will continue to work collaboratively with the Department of Health o increase statewide supported employment resources. Efforts will focus on increasing access to Supported Employment Services (SES) as well as Long Term Employment Supports (LTES), and financial coordination of these services among funding sources such as Wisconsin’s county-based Family Care services (via Medicaid waiver approved funds). Interagency activities will aim to increase the number or supported employment fee-for-service providers in targeted areas of the State who provide customized employment services and integrated community-based SES and LTES in lieu of facility-based extended employment.

DVR will continue to find partnership opportunities with DHS and DPI to continue outreach to transition students who may need supportive employment. DVR will work with schools to offer work experiences to transition students while still in high school, ensuring a more hopeful employment path when reaching adulthood. DVR also developed and will continue to utilize a Youth On-the-Job (Y-OJT) agreement to assist an employer in associated costs of training a youth in a job.

DVR is a strong partner in the Board for People with Developmental Disabilities and their “Let’s Get to Work” pilot to strengthen career and job attachments for high school transition students. There are 37 participants from the first five schools in the grant. At baseline, in March 2012, 5 participants already had paid jobs in the community. By summer of 2012, 10 of 33 participants had jobs. Since July 1, 2012 approximately 100 transition aged youth (14-24) have utilized an OJT or specialized Y-OJT. DVR intends to expand its efforts to broaden outreach efforts to non-pilot sites throughout the state.

DVR will additionally work more closely with the managed care community to assist co-enrolled adults who seek work opportunities in the community. Braiding services and offering an array of funded services will help disabled individuals achieve successful outcomes, providing immense opportunities for both the long-term care and DVR consumers. DVR has begun establishing an on-going and collaborative relationship with Employment Coordinators at each Managed care organization to facilitate communication and coordination of services to mutual consumers. DVR has also implemented enhanced data collection to better track outcomes and successful closure information.

During FFY13 and FFY14 the DVR will continue to promote the “Partnership Plus” opportunities in the Ticket to Work (TTW) program. DVR will share information with eligible Ticket holders on post-VR services and supports available through assignment of their Ticket to an approved employment network provider.

This screen was last updated on Jun 26 2013 5:35PM by Kristin Rolling

Attachment 4.11(d) State's Strategies

This attachment should include required strategies and how the agency will use these strategies to achieve its goals and priorities, support innovation and expansion activities, and overcome any barriers to accessing the vocational rehabilitation and the supported employment programs. (See sections 101(a)(15)(D) and (18)(B) of the Act and Section 427 of the General Education Provisions Act (GEPA)).

Describe the methods to be used to expand and improve services to individuals with disabilities.

This is a description of the strategies intended to improve the number of employment outcomes, the percent of individuals achieving an employment outcome; the number of individuals achieving an employment outcome at or above minimum wage; the service rate to individuals with the most significant disabilities; the service rate for minority individuals; and the employment outcome rate for minority individuals.

Based on the themes of the DVR and WRC needs assessment activities and the DVR FFY13 annual goals and priorities, these strategies are intended to improve the performance of the DVR with respect to the VR program evaluation standards and performance indicators established in section 106 of the Act.

The DVR is primarily responsible for assuring that services within the Scope of Vocational Rehabilitation Services (34 CFR 361.48) are available to assist eligible individuals with an individualized plan for employment (IPE) in achieving their employment goals.

As needed to assure the timely and continuous provision of IPE services, the agency’s financial priority is to expend Title I-B operational and discretionary case aid funds to assure the timely and continuous availability and delivery of services to DVR program participants over the anticipated term of their service plans.

DVR manages its funding, resources and waitlist through a projection model that weighs each of these factors. A Reports Team then reviews the projection table on a monthly basis and determines the amount of individuals that will be invited off the waitlist. DVR’s FFY 13 and FFY 14 target employment plan goal is 16,500.

The FFY13 case aids budget is dedicated to the continuous and timely support of IPE services and to develop and activate employment plans for eligible individuals with most significant and significant disabilities in a timely manner from the DVR wait list.

Annually, the DVR utilizes a portion of funds for the development and implementation of innovative approaches to expand and improve the provision of vocational rehabilitation services.

After the Division is assured that eligible individuals are adequately supported in their employment plan costs, and that Title I-B funds have been used to activate individuals with the most significant and significant disabilities from the OOS wait list in a timely manner, up to 2% of Title I-B case aids funds may be used for other allowable purposes, including innovation and expansion services.

FFY13 and FFY14 DVR Innovation and Expansion Activities and collaborative partners include:

Wisconsin State Agency Departments – I & E service agreements:

Initiated in FFY10 and continuing through FFY 13, DVR established collaborative agreements with State Agency Departments to target and increase paid on-the-job training (OJT) internship opportunities for DVR job-seekers in state limited term employment positions. This initiative is designed to expand the number of state employment opportunities that contribute to the skills and work experience of persons with disabilities served by DVR. The goal of the OJT paid internship is that upon successful completion, the DVR sponsored intern will have valuable experience and references for their resume, and will be ready apply to state agency positions on a competitive basis. DVR funds are used to fund 6-month paid internships for DVR consumers who are employed as OJT interns. As agreed to by the intern and requested by the partner agency, funding to support new skill-building opportunities may include a renewable option up to one year.

DVR entered into an agreement with the Department of Health Services to pilot a new comprehensive approach for the provision of supported employment to individuals with chronic and persistent mental illness called individual placement and support (IPS). The Wisconsin IPS system change grant partnership with Dartmouth College Community Mental Health Program provides funds for mental health care employment service expansion and technical assistance. As part of the 3 year initiative, DVR counselors and job development and placement providers will be trained in the new methodology that incorporates employment into mental health service delivery. If successful, this new methodology will be deployed statewide, expanding as counties have the resources to serve this population

State Independent Living Center and Council I & E service collaborations

In FFY 2011 8 unique innovation and expansion projects began in coordination with the State Independent Living Council. An agreed upon commitment of $120,000 per year for up to 3 years has been made for I & E projects to provide statewide mentoring services delivered through CILS to a minimum of 100 DVR participants annually, to mitigate with measurable positive impacts, employment barriers which include: transportation, personal fiscal decision making, housing, long term care, AT and/or assisting VR consumers with other areas managing work and disability. In FFY14 DVR will continue funding the 8 CIL agreements while assessing the impacts of the services rendered on employment outcomes. Throughout the 3 year period updates will be provided to all eight independent living centers as to the nature, scope and employment outcome impacts associated with the CIL services rendered. It is anticipated that for those services proven effective in achieving and maintaining DVR participant employment outcomes, CILS may transition from project funding to fee-for-service agreements.

Next the DVR describes the strategy for how a broad range of assistive technology services and assistive technology devices will be provided on a statewide basis to individuals with disabilities at each stage of the rehabilitation process.

 

Identify how a broad range of assistive technology services and assistive technology devices will be provided to individuals with disabilities at each stage of the rehabilitation process; and describe how assistive technology services and devices will be provided to individuals with disabilities on a statewide basis.

One of the major needs in the area of assistive technology is to disseminate comprehensive information to VR consumers and staff about techniques, devices and services that have been effective in helping consumers achieve employment outcomes. In FFY10, following a statewide AT survey, a staff guidance piece was issued to clarify common assistive technology language, to reiterate the WDVR’s policy that assistive technology should be used throughout the VR process, and to review the method of proper AT purchase and access to AT resources and references.

The current policy states the need for assistive technology is assessed and provided throughout the VR process. At intake consumers routinely provide information on accommodation needs. At eligibility and order of selection determination the Functional Assessment Rating includes the impact of existing assistive technology and the need for assistive technology as a "requires services" issue. Information gathered at intake and during eligibility/OOS determination is updated and discussed in the development of the IPE. Unanticipated needs for assistive technology, particularly when the consumer obtains employment, are addressed with IPE amendments. Ensuring that assistive technology is available to VR consumers is a top priority and a vital link to successful employment outcomes.

DVR recently engaged two Independent Living Centers (ILC) with innovation and expansion projects to expand assistive technology resources to locations in the state needing a neutral resource for these assessments. The goal of the projects is to increase the availability of qualified AT assessment providers and resources, providing additional assistive technology options without having to rely on an in-house technology provider also conducting the assessment. The timeframe for the expansion of this service is anticipated to be three years, and the two projects will continue through FFY14. Information gathered from the projects will be shared with the other six independent living centers to determine whether the availability of neutral assistive technology assessments and services can be made available statewide through the ILC network.

 

Identify what outreach procedures will be used to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities; and what outreach procedures will be used to identify and serve individuals with disabilities who have been unserved or underserved by the VR program.

Efforts detailed in section 4.11(d) (1) (D) for statewide improvement of performance indicators will also be applied to DVR consumers from minority groups.

The DVR will continue to make this target group a priority for outreach and service delivery during FFY14. In addition, DVR data as calculated by RSA indicates that the success rate for this group of consumers currently lags behind the success of non-minorities. There is an acknowledged discrepancy in the numbers calculated by RSA and the numbers calculated by WIDVR. The DVR will work with RSA to make a determination about the accuracy of the currently used calculation to determine the level of minority consumers in the WI DVR system. To increase the service delivery rate and successful employment outcomes for DVR minority consumers served, the DVR will use the following strategies:

• Increased emphasis in the identification, referral and provision of effective vocational rehabilitation services to individuals with disabilities who are also a member of a minority group in the following geographic areas: Milwaukee, Madison, Wausau, and the Native American tribal communities. These areas represent significant population concentrations of individuals with disabilities who are African American, Hispanic, Hmong and Native Americans.

The DVR will maintain a focus on multicultural service and training and linguistic access to DVR information and services. The DVR has identified its vital documents and these are available in Spanish and Hmong, as well as alternate formats, including large print, audio tape and Braille. The DVR has a contract with a vendor that can provide translation of documents and program information into many languages (i.e. Russian, Albanian, Italian, etc.) The DVR continues to monitor its publications and other information to ensure that the list of vital documents remains current and that information that is needed to access services is available in other languages and in alternate formats.

During FFY14 the DVR will continue to provide revenue identified in the State budget to the Great Lakes Intertribal Council (GLITC) under a memorandum of understanding for the improvement of VR services to Native Americans with disabilities in Wisconsin. The agreement will identify the activities and services supported by the funding as well as outline the collaborative partnership parameters between WIDVR and the Section 121 programs for serving Native American tribal members who are eligible for VR services. IPE’s may be jointly developed with the input of the consumer, Native American workers and DVR staff. The DVR employs staffs who are Native American tribal members including one manager in the Northern Wisconsin counties a consumer case coordinator in Milwaukee County and a VR Program Specialist in the Central Office.

• The DVR has undertaken initiatives to serve the state’s rapidly increasing Latino/Hispanic populations. In Milwaukee, the DVR is co-located in a job center operated by United Migrant Opportunity Services (UMOS), a Latino human service organization. The DVR and UMOS staffs collaborate in areas of service provision to welfare-to-work recipients with disabilities and on disability related access issues to the unique services provided by each agency. Other DVR offices have hired bilingual counselors. These efforts are aimed at increasing and improving outreach and service delivery in three of the largest Latino/Hispanic communities in Wisconsin. When the DVR does not have access to a staff member who is fluent in the native language of the consumer, the DVR also utilizes language translation services. Key applicant and participant information brochures and frequently asked questions posting are available in Spanish through print and website publications.

• The DVR agrees that language barriers pose a challenge to the delivery of DVR services and that staff must take the time and make the effort to surmount language barriers and achieve a full understanding of the DVR process. The DVR uses the Spanish version of the Client Assistance Program DVR process chart to assist consumers in understanding the DVR processes and where their responsibilities lie.

• The DVR acknowledges the requirements of the General Education Provision (GEPA) Section 47 and the need to have equitable access and participation in the DVR program service delivery system for individuals with special needs. In addition, the DSA has a statewide work group with representation from the DVR to provide services to Limited English Speaking individuals who are often unserved or underserved due to language barriers.

• The DVR will continue in FFY14 to strengthen employment linkages for high school students in Milwaukee by continuing the local employment-focused collaboration between the Milwaukee Public School District, the local workforce investment system, private sector employers and community rehabilitation programs. This collaboration was a former innovation and expansion project that has converted to a fee-for-service arrangement. Milwaukee is the highest population center in Wisconsin and also the highest population center of minority groups a high number of minority high school students with disabilities have been served in this project.

 

If applicable, identify plans for establishing, developing, or improving community rehabilitation programs within the state.

The DVR actively works with community rehabilitation programs to identify new services, new patterns of services, and efficient methods of payment. Based on feedback from the Wisconsin Rehabilitation Council, VR counselors, service providers and consumers, the DVR has identified a need to improve the provision of effective job development services for consumers with the most significant disabilities and multiple barriers to placement. These individuals are considered “the most difficult to successfully place into employment".

The DVR continues to utilize technical specifications and fee schedules in the provision of services provided by Community Rehabilitation Programs including: job development, supported employment, job coaching, benefits analysis, and vocational evaluation. In addition, the DVR conducts regular meetings with vendors of these services for feedback, clarification and ongoing compliance and improvement of services.

DVR will continue to provide an OJT affirmative hiring initiative to assist employers with the initial cost of training a hired DVR job-seeker. DVR area managers train CRP job-placement staff on the use of the OJT initiative. CRP job placement staff is encouraged to use the OJT initiative when they speak to employers about hiring DVR job-seekers.

The DVR senior management meets with management representatives of the CRP community at least twice a year to provide updates and to discuss ways to improve the DVR/CRP service delivery relationship.

The Department of Health Services has invested in a rebalancing initiative to assist community rehabilitation programs to expand opportunities for integrated competitive work for those with the most significant disabilities. DVR continues to provide referral and service funding support for expansion of employment opportunities for this population in partnership with the community rehabilitation programs.

 

Describe strategies to improve the performance of the state with respect to the evaluation standards and performance indicators.

SECTION 106 (1) Employment outcomes

(i) Performance Indicator 1.1. The number of individuals exiting the VR program who achieved an employment outcome during the current performance period compared to the number of individuals who exit the VR program after achieving an employment outcome during the previous performance period.

FFY 13 goal is to achieve 3300 employment outcomes and to expand further in FFY 14.

DVR continues to utilize the OJT initiative whenever possible, allowing for on the job training and a “foot in the door” opportunity for our consumers to successfully engage with employers.

(ii) Performance Indicator 1.2. Of all individuals who exit the VR program after receiving services, the percentage that are determined to have achieved an employment outcome. RSA GOAL: 55.8% DVR FFY12 ACTUAL: 52.2

DVR believes that focus on employment outcomes and quality rehabilitation will ensure that the rehabilitation rate will be achieved. The Quality Assurance unit will continue to monitor this on a monthly basis.

(iii) Performance Indicator 1.3. Of all individuals determined to have achieved an employment outcome, the percentage who exit the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage.

RSA GOAL: 72.6% DVR FFY 12Actual: 99.9%

WDVR has continually met this performance standard and will continue to work to maintain this high level of success using the following strategies:

• WDVR is working on standards for IPE development and implementation with a focus on a specific employment goal and use of comprehensive assessment to refine the goal to align with consumer informed choice. Staff training will focus on helping consumers identify their income needs: ability to work towards self-sufficiency, and appropriate employment goals to attain greater self sufficiency.

• WDVR staff will continue to authorize and provide work incentives benefits analysis and counseling to individuals receiving SSI/SSDI cash benefits who are interested in earnings that will eliminate their reliance on SSA cash benefits. WDVR has an established network of work incentives benefits advisement providers and this service is readily available. For those consumers who are interested in earnings which may reduce, but not eliminate, their SSI/SSDI cash benefits, WDVR staff provides a list of no cost work incentives benefits analysis resources. Options for benefits advisement will continue to be emphasized.

(iv) Performance Indicator 1.4. Of all individuals who exit the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage, the percentage who are individuals with significant disabilities.

RSA GOAL: 62.4% DVR FFY12 ACTUAL: 99.1%

DVR in Wisconsin has consistently met this performance standard and will continue to maintain this high level of success using the following strategy:

• DVR in Wisconsin has used an order of selection system that examines, identifies and prioritizes common functional limitations of applicants for DVR services. Consumers with the most significant and significant limitations are served first. This policy allows WI DVR to focus resources on these individuals.

(v) Performance Indicator 1.5. The average hourly earnings of all individuals who exit the VR program in competitive, self-, or BEP employment with earnings levels equivalent to at least the minimum wage as a ratio to the State’s average hourly earnings for all individuals in

the State who are employed (as derived from the Bureau of Labor Statistics report ``State Average Annual Pay’’ for the most recent available year).

RSA GOAL: .52 (ratio); DVR FFY12 ACTUAL: .59

DVR in Wisconsin has consistently met this performance standard and will continue to maintain this high level of success using the following strategies:

• Corporate “Dashboard” reports that are regularly updated to allow staff and managers to easily monitor performance in data areas including wage levels by geographic area. This is information we continually monitor.

(vi) Performance Indicator 1.6. Of all individuals who exit the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage, the difference between the percentage who report their own income as the largest single source of economic support at the time they exit the VR program and the percentage who report their own income as the largest single source of support at the time they apply for VR services. RSA GOAL: 53% increase in own income reported as largest single source of economic support at time of exit from the VR program DVR FFY12 ACTUAL: 60% increase

• DVR modified its application for services by including a definition for sources of support and a request that dollar amounts be entered. DVR has requested technical assistance from the Technical Assistance and Continuing Education (TACE) staff on methods for modifying the application and collecting this applicant information. Staff will be trained to review this information for accuracy with the consumer at the time of application and discuss with the consumer his/her individual budget and expenses to assist in making the economic support determination. DVR will further train staff to discuss with the consumer their primary source of income at closure and define the options to ensure accurate data is collected at closure. DVR will seek assistance from TACE in developing this staff training. The data collected at application and closure will be entered into the IRIS case management system. The fields that contain this data will be used to produce reports to monitor compliance with indicator 1.6.

• The Bureau of Consumers Services Director issued a policy directive to all staff outlining the steps that staff must take and the information that must be obtained and verified at application and closure regarding the individual’s primary source of income.

• DVR staff continues to authorize and provide benefits analysis and counseling to individuals receiving SSI/SSDI cash benefits who are interested in earnings that will eliminate their reliance on SSA cash benefits. DVR has an established network of benefits advisement providers and this service is readily available. For those consumers who are interested in earnings which may reduce, but not eliminate, their SSI/SSDI cash benefits, DVR staff provides a list of no cost work incentives benefits analysis resources. Options for benefits advisement will continue to be emphasized.

• DVR staff was trained on the Ticket to Work Partnership Plus program work incentives. Staff was trained to assist consumers in understanding available pre and post-VR service SSA Ticket program resources and services. Staff will continue to receive training and resource information related to work incentives to assist their consumers in maximizing their wages and hours worked. Work incentives are also discussed with consumers as they are referred for work incentives benefits advisement assessments.

• The Quality Assurance Unit developed a coding manual for use as a desk reference and will provide coding training to staff to ensure that they have a good understanding of when to select the code for personal income as the primary source of support at application and at case closure.

• The Quality Assurance Unit complete a case file review to assist in monitoring compliance with indicator 1.6 and determine additional training needed.

(2) Equal access to services--(i) Performance Indicator 2.1. The service rate for all individuals with disabilities from minority backgrounds as a ratio to the service rate for all non-minority individuals with disabilities. Required Performance: .80 Actual Performance: .62

• The DVR has a Memorandum of Understanding (MOU) in effect between DVR and the W-2 program in the Milwaukee Workforce Development area. The purpose of the MOU is to establish collaborative efforts regarding services and to develop a common understanding of each agency’s roles, policies, and procedures to better serve individuals with disabilities who may benefit from services from both programs. A goal for both the DVR and the W-2 programs included in the MOU is to increase services to individuals with disabilities who are minorities.

• An MOU is in effect with the Great Lakes Inter-Tribal Council (GLITC) to establish collaborative efforts to better serve Native Americans living on or near reservations as well as in urban areas such as Milwaukee and Madison. The DVR also has hired a project consumer case coordinator to conduct out reach activities in the Milwaukee area to identify Native Americans with disabilities that may benefit from VR services. In addition, the DVR has VRC staffs who serves as liaisons with each of the Section 121 Tribal VR Programs including GLITC, Oneida, Lac Courte Oreilles, and College of Menominee Nations. The liaisons provide onsite technical assistance to tribal programs regarding the State VR program and collaborate with the tribal programs in providing services. Our liaisons and WDA staff meet regularly with the tribal programs to address issues common to each program.

• On a statewide level, DVR engages in hiring practices that promote diversity in the workforce and that are representative of the diverse groups of people we serve.

• In FFY 13, DVR developed with WDA 2 an innovative practice for wrap around services for those individuals with unstable housing and support services, ensuring that they receive the wrap-around services they need to succeed in their employment goal. WDA 2 believes that this extra effort will help to serve a more diverse population.

 

Describe strategies for assisting other components of the statewide workforce investment system in assisting individuals with disabilities.

To assure that individuals with disabilities have access to the full range of services provided by the other Workforce Investment Act partners, the DVR has identified strengthening WIA partnerships as a major goal. DVR is collocated as a partner in 19 Comprehensive One Stop Job Centers in the state. Collocation operating agreements exist with WIA partners. In addition to the 19 comprehensive One Stop Job Centers, DVR has 23 additional service locations throughout Wisconsin. The DVR provides training and technical assistance to One-Stop Job Center partners in serving individuals with disabilities and developing a greater awareness of programmatic and access needs.

The DVR has been an active partner in the launch of a Department of Workforce Development website for job seekers called the Job Center of Wisconsin. The DVR has provided expertise on the use of the website for people with disabilities including website accessibility. DVR has encouraged consumers in job ready status to register with the job-seeker website and to utilize its many job search resources. Additionally DVR has a link from the Job Center of Wisconsin website to the DVR website for job-seekers with disabilities who may also be interested in DVR services.

The DVR actively participates with the DWD Division of Employment and Training (DET) in implementing the state’s Workforce Investment Grant Wisconsin and DET has been a national leader in developing Job Center accessibility assessments and resolutions to accessibility issues.

The Department of Workforce Development (DWD) enters into a uniform Memorandum of Understanding (MOU) with the entities that are partners in the One-Stop Service Delivery System under Title 1 of the Workforce Development Act. The DWD uniform template agreement is used throughout Wisconsin in cooperation with 11 local Workforce Investment Development Boards. The DVR also enters into an MOU and One Stop Job Center Operating Agreement with each of the 11 Local Workforce Investment Boards in Wisconsin. The DVR’s MOU addresses operation of the One-Stop service delivery system including a description of services and methods for referrals. The DVR works collaboratively with One-Stop partners on common intake, interagency referrals, business development, and to facilitate job placement with employers.

Through the DWD statewide and local MOUs with the One-Stop Partners and Job Center network and the DVR Workforce Investment Board MOUs, the requirements of 34 CFR Part 361.23(b) are satisfied.

DVR also has an agreement with the Department of Labor (DOL) funded Veterans services program to coordinate services for common customers and top deliver quality services for disabled veterans.

DVR has a data sharing agreement with the DOL-Work Opportunities Tax Credit (WOTC) program administered by the DWD. The agreement allows DVR to validate DVR-served employees as WOTC program eligible so that their employer may claim the tax credit. DVR and WOTC staff will conduct joint training in FY 12 to enhance use of the tax credit with job placement service providers and employers.

As a WIA partner, DVR staff provides input for the content of the WIA State Plans and modifications. This includes review and comment from State staff as well as partners in the field. For example with the last State Plan, the DVR’s Bureau of Consumer Services Director commented on the new provisions related to on-the-job training and customized training. He supported these sections because they would likely provide additional training and employment opportunities for persons with disabilities. This also dovetailed DVR’s ARRA-funded on-the-job training program.

Local DVR directors have been working jointly with local WIA staff and Department of Corrections staff to craft local "pipeline" programs to assist correctional institution residents make the transition to the world of work. These activities, partially funded by the Annie E. Casey foundation, are intended to smooth the return to the community and reduce recidivism.

Together DVR and DET staff are working to expand the "Schedule A" hiring program. Wisconsin has had some success with the Schedule A program and feels there are additional opportunities to be developed.

Twice monthly, the local DVR managers join with the local Job Service directors to give an assessment of the local economy and how the local job centers are meeting the demand. These conference call meetings instruct DET about new hiring events, plant closures, training program wait times, success stories, case closures, progress on employment plan development and the general atmosphere of the job center. Summaries of the report outs are sent to the Governor’s Office to keep them informed of the workforce systems progress in meeting the needs of all of Wisconsin’s citizens.

Finally DVR Workforce Development Area Directors are appointed members of the Workforce Development Boards and are directly involved in Workforce Development Board program planning.

 

Describe how the agency's strategies will be used to:

  • achieve goals and priorities identified in Attachment 4.11(c)(1);
  • support innovation and expansion activities; and
  • overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the state Vocational Rehabilitation Services Program and the state Supported Employment Services Program.

4.11(d) (2) (a) For a description on how the DVR utilizes strategies to address the needs identified in the assessment see attachment 4.11 (a) and 4.11 (c).

4.11 (d) (2) (b): For a description on how the DVR utilizes strategies to support innovation and expansion activities see 4.12. (a) (1) and 4.12 (a) (2).

4.11 (d) (2) (c): Overcome identified barriers relating to the equitable access to and participation of individuals with disabilities in the state Vocational Rehabilitation Services Program and the state Supported Employment Services Program: Our policy manual contains descriptions of the requirements for providing accommodations and communication in their preferred mode of communication. For description of access to supported employment services please see attachment 6.3.

 

This screen was last updated on Jun 27 2013 9:57AM by Kristin Rolling

Attachment 4.11(e)(2) Evaluation and Reports of Progress

Vocational Rehabilitation (VR) and Supported Employment (SE) Goals

The DVR utilizes several strategies for evaluating and reporting the achievement of its goals and priorities and outcomes of Innovation and Expansion (I & E) activities.

The DVR continues to use the VR program evaluation standards found in 34 CFR 361.82 and the performance indicators found in 34 CFR 361.84. Since these evaluation standards remain constant over time, they were chosen for measurement of our goals and priorities. These two federal standards allow the DVR to track its program performance year-by-year using a consistent tracking methodology. Since the program evaluation standards found in 34 CFR 361.82, are included in the performance indicators found in 34 CFR 361.84, they will not be addressed separately. The DVR has also established other service and quality related priorities described separately.

In addition, the DVR seeks program evaluation and monitoring assistance from the Wisconsin Rehabilitation Council (WRC). The WRC regularly solicits input on VR services and priorities through public comment and hearings, and from WRC members and expert panels of consumers and stakeholders invited to WRC meetings. The WRC Evaluation Committee analyzes the performance of the DVR in serving specific groups and types of disability by requesting direct input from those consumers and reviewing VR service data, patterns and outcomes. The DVR complies with requests from the WRC for specific and intensive evaluation reports on services and outcomes for specific disability groups that the Council wishes to review as potentially unserved or underserved. The WRC further reviews consumer satisfaction with VR service delivery by interacting with consumers and studying the results of the DVR’s Consumer Satisfaction Survey. In addition to the WRC, other disability specific state councils, such as the Statutory Council on Blindness, regularly request and review DVR reports on service delivery to specific groups of persons with disabilities and provide feedback to the DVR.

The WRC/DVR partnership is intended to improve the performance of the DVR with respect to the evaluation standards and performance indicators established in the Act. The WRC issues an annual report reviewing the activities and performance of the DVR as well as offering WRC advice on goals and priorities in the State Plan. The DVR and WRC jointly submit the report to RSA. Input from the WRC is an important component of the DVR’s comprehensive Needs Assessment and annual updates to the assessment.

DVR Priority 1: The DVR shall assist eligible individuals, including individuals with a significant disability, to obtain, maintain, or regain high quality employment.

Strategies that the DVR believes contribute to the achievement of employment outcomes, including supported employment outcomes, in FFY 12 include:

1. The DVR continues to place a priority on directing its fiscal and human resources to services that support individualized plans for employment (IPEs). The American Recovery and Reinvestment Act (ARRA) funds received in FFY’09 were used to invite 3,805 individuals from the wait list and fund their employment plans during FFY11. The DVR has maintained an adequate level of carryover reserve funds to secure the continuous and timely provision of service assurance for all activated wait list invitees and the employment plans.

2. During FFY13 the DVR immediately served and developed employment plans for eligible applicants with the most significant disabilities, (Category 1). Applicants with significant disabilities (Category 2) experienced a wait of no more than 6 months. Applicants with other disabilities, (Category 3), were not served.

3. The DVR requires at least monthly staff contact with consumers unless a different timeframe for contact is specified in their employment plan. Increased consumer contact is a strategy to both improve services and employment outcomes.

4. The DVR uses a performance and outcome-based fee schedule for job placement activities that pays vendors for a consumer’s success in finding and retaining a competitive job.

5. The DVR focused increased time and attention in FFY ’13 and will continue throughout FFY 14to improve VR services in for consumers in need of supported employment and long term support services. The DVR is an active member of a multiagency effort to identify and deploy new strategies to increase employment outcomes for persons in need of long term employment supports. DVR is also developing data sharing agreements with the Department of Health Services to be identifying common customers and improve joint planning.

6. In FFY 14 DVR will use Title I-B funds to continue to provide On-the-Job Training (OJT) affirmative hiring opportunities to private sector employers who hire and provide temporary as well as permanent work opportunities to DVR consumers. The DVR will also support paid OJT internships within state agencies willing to hire and provide temporary as well as permanent employment opportunities to DVR consumers. The goal of the OJT affirmative hiring and paid internship initiatives is to increase on-the-job training hires and resume building opportunities in the private as well as public employment sectors. Another purpose is to affirmatively target and increase the number of qualified candidates with significant disabilities in the employer’s pool for permanent hires.

7. The DVR is committed to developing and implementing an eligible high school student’s Individual Plan for Employment (IPE) as early as possible during the transition from high school planning process. The DVR will develop a student’s IPE prior to graduation. In accordance with the Memorandum of Understanding between the DVR and the Wisconsin Department of Public Instruction, the DVR will maintain contact with students and education agencies, attend transition meetings to provide transition planning consultation and technical assistance. It is the mission of the DVR to provide outreach to students with disabilities as early as possible so transition service needs can be identified and addressed prior to graduation.

DVR Priority 2: To initiate employment plan services in a timely manner following eligibility determination for persons with the most significant disabilities and those with significant disabilities.

The DVR continues to implement a plan to stabilize the OOS wait list time with the FFY13 goal of maintaining immediate activation of employment plans for persons determined to have the most significant disabilities (Category 1) and maintaining the wait to begin employment plan development to no longer than 6 months for persons determined to have significant disabilities (Category 2). This will also help the DVR achieve goals 1.1, 1.2, 1.3, 1.4 and 2.1.

Target 1: No more than 6 months in OOS wait list for eligible individuals that have significant disabilities (OOS Category 2).

The DVR met this target in FFY12 and anticipates the ability to continue to meet this target in FFY13 and FFY14.

Target 2: 80% of consumers will have their IPE developed and IPE services initiated within 90 days of eligibility determination or activation from OOS Wait List, whichever is latest.

DVR Priority 3: To increase employment opportunities for consumers needing supported employment.

Strategies that support this goal include the commitment of the DVR to interface supported employment services with the Medicaid Waiver Family Care long term employment support services as these services are expanded throughout Wisconsin.

The DVR will continue to develop and implement activities leading to increased supported employment activities. The DVR continued throughout FFY13 to implement activities leading to increased supported employment opportunities as described in attachments 4.11 (c) (4) and 6.3.

1. The DVR conducted several needs assessment activities including a key informant survey, non-DVR employer, DVR employer and consumer focus groups, in addition to a service provider stakeholder session to identify service needs for the state plan.

2. Establish a baseline of available supported employment resources by type and county: DVR worked cooperatively with the Department of Health and Family Services as they implemented the statewide managed care system. DVR interfaced supported employment services with Family Care long-term support services in a successful effort to expand supported employment services. Statewide Family Care implementation was delayed in some counties due to state budget issues. DVR continues to develop local partnerships with the managed care entities, promoting closer collaboration and improved transition services.

3. Develop and implement a plan to increase available supported employment resources. The DVR plan is to increase coordination with other funding sources such as Wisconsin’s county-based Family Care long term funding and services, and increase the number of supported employment providers in targeted areas of the state. The BPDD pilot “Let’s Get to Work” for transition students also holds great promise as a template for adult braided services and further collaboration with the state’s long-term care program.

WRC Annual Report on DVR activities and progress in meeting annual goals and priorities

As required under section 101(a)(15)(E)(ii) of the Act, the Wisconsin Rehabilitation Council (WRC) and the DVR annually jointly prepare and submit to the RSA Commissioner a report on the activities and progress of the DVR in meeting its goals and priorities. This report is known as the annual Wisconsin Rehabilitation Council report.

The report is available on line and, upon request, from either the WRC or the DVR in print and alternative formats. The DVR uses funds to support the operation and activities of the Wisconsin Rehabilitation Council, and as consistent with the state plan prepared under section 705(e) (1), also uses funds to support the operation of the State Independent Living Council.

 

DVR Priority 3: To increase employment opportunities for consumers needing supported employment.

Strategies that support this goal include the commitment of the DVR to interface supported employment services with the Medicaid Waiver Family Care long term employment support services as these services are expanded throughout Wisconsin.

The DVR will continue to develop and implement activities leading to increased supported employment activities. The DVR continued throughout FFY13 to implement activities leading to increased supported employment opportunities as described in attachments 4.11 (c) (4) and 6.3.

1. The DVR conducted several needs assessment activities including a key informant survey, non-DVR employer, DVR employer and consumer focus groups, in addition to a service provider stakeholder session to identify service needs for the state plan.

2. Establish a baseline of available supported employment resources by type and county: DVR worked cooperatively with the Department of Health and Family Services as they implemented the statewide managed care system. DVR interfaced supported employment services with Family Care long-term support services in a successful effort to expand supported employment services. Statewide Family Care implementation was delayed in some counties due to state budget issues. DVR continues to develop local partnerships with the managed care entities, promoting closer collaboration and improved transition services.

3. Develop and implement a plan to increase available supported employment resources. The DVR plan is to increase coordination with other funding sources such as Wisconsin’s county-based Family Care long term funding and services, and increase the number of supported employment providers in targeted areas of the state. The BPDD pilot “Let’s Get to Work” for transition students also holds great promise as a template for adult braided services and further collaboration with the state’s long-term care program.

 

Performance Indicator 1.1 The number of individuals exiting the VR program who achieved an employment outcome during the current performance period compared to the number of individuals who exit the VR program after achieving an employment outcome during the previous performance period.

The DVR sets an annual goal each year to increase the total number of individuals who achieve a successful employment outcome. The DVR achieved the FFY 11 goal by exceeding the FFY 10 successful employment outcome level by nearly 200 individuals.

FY 2008 - 3,641

FY 2009 - 2,683

FY 2010 - 2,784

FY 2011 - 2,973

FY 2012 –3,250

The DVR has met this federal performance standard in FFY11 and has set a goal of 3000 for FFY 12. We will continue to monitor efforts to meet and exceed this indicator. For additional detail on continued efforts see section 4.11(d) of the state plan.

Performance Indicator 1.2 Of all individuals who exit the VR program after receiving services, the percentage that are determined to have achieved an employment outcome.

FY 2008 - 47%

FY 2009 - 42%

FY 2010 - 52%

FY 2011 - 58.55%

FY 2012 – 52.2%

The Federal performance standard is 55.8%. DVR FFY12 performance was 52.2%.

Despite WI DVR being in Order of Selection, DVR has continued to improve in this measure and has now been able to achieve it. DVR will continue to use its daily dashboard tracking to best inform managers of their progress for ensuring success.

Progress and plans for continued efforts towards maintaining this indicator include:

• DVR continues to provide On-the-Job Training (OJT) affirmative hiring incentives to private sector employers who hire and provide temporary as well as permanent work opportunities to DVR consumers. The DVR also supports paid OJT internships within state agencies willing to hire and provide temporary as well as permanent employment opportunities to DVR consumers. The goal of the OJT affirmative hiring and paid internship initiatives is to increase on-the-job training hires and resume building opportunities in the private as well as public employment sectors. Another purpose is to affirmatively target and increase the number of qualified candidates with significant disabilities in the employer’s pool for permanent hires.

• DVR will continue to dedicate staff to work with state government agencies to explain the benefits of hiring employees with disabilities. Dedicated staff identifies positions and distribute state government employment opportunities on a statewide basis to DVR participants.

• The DVR will continue in FFY14 to strengthen employment linkages for high school students by developing local employment-focused collaborations between the school district, the local workforce investment system, private sector employers and community rehabilitation programs. DVR has recently partnered with other state agencies and the Wisconsin Board for People with Developmental Disabilities on a federal grant for transition students entitled “Let’s Get to Work”. DVR has committed to braided funding, especially work experience services, to help transition students attach to the workforce prior to completing their high school experience. Additionally, DVR has established a Youth OJT, promoting work experience for transition student while still in high school.

• In FFY14 the DVR will continue to utilize service delivery teams for a review of all cases in job ready status (20). This review identifies strategies for reengaging consumers in the job search process. Depending on the individual additional work-related training might be supported to increase marketable skills or a modified approach to the job search process may be implemented. DVR is partnered with the state’s Wagner Peyser program to develop tools for labor attachment that are connected with their on-line job posting and job search application. DVR consumers can now upload their resume to the State’s electronic job posting board, allowing greater exposure to hiring employers.

• In FFY 13, DVR established 20 business service consultant project positions to expand business services and address business needs for hiring of people with disabilities. The 20 staff is located throughout the state and will serve as point of contacts for the CSAVR National Employment Team (NET) and will liaison with workforce partners to promote and identify DVR job seekers to meet area business talent needs.

• Continuing DVR Policy for service delivery teams to make regular, and at least monthly, contact with DVR consumers. Regular DVR contact supports progress throughout the case process. A workgroup has identified a variety of strategies that teams can utilize to increase consumer engagement towards a successful rehabilitation outcome. DVR supervisors regularly review consumer contact frequency and consumer progress. DVR recently developed a “cold case unit” to help reengage consumers and provide augmented assistance to the field for consumers who may have moved without forwarding their new information to their counselor.

Staff guidance was provided in FFY09 to encourage use of temporary work for DVR consumers. This guidance was updated in 2012 to reflect the addition of temporary work to the statewide technical specifications as a standardized statewide offered service. Use of temporary work allows consumers to gather valuable employment experience and information and gain current, marketable skills to support their search for permanent employment. Participants are able to obtain a work reference, examine various career goals, increase their work tolerance and develop good work habits. DVR has significantly increased the use of temporary work to assist consumers toward achieving their employment goals. In FF12 DVR invested $5.5 million up from the $4 million in expended in FFY 1. Sustained levels of temporary work services are anticipated in FFY 14.

DVR uses strategic interventions when a possible unsuccessful placement, especially those with a “failure to cooperate” case closure reason, has been identified. Prior to closing these cases, DVR staff is cross checking consumer information with unemployment insurance employment data to make a determination about possible unknown attachment to employment. This strategy allows focused follow-up and possible reengagement with a consumer who has failed to maintain communication with us. DVR expects this activity to increase successful closures by identifying those individuals who believe they no longer need DVR services because they are employed, but who have failed to communicate their success in employment to us. We anticipate that this strategy will positively impact our rehabilitation rate.

Performance Indicator 1.3 Of all individuals determined to have achieved an employment outcome, the percentage who exits the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage.

DVR continues to exceed the federal performance standard of 72.6%.

DVR FFY12performance was 99.9%.

Performance Indicator 1.4 Of all individuals who exit the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage, the percentage who are individuals with significant disabilities.

DVR continues to exceed the federal performance standard of 62.4%.

DVR FFY12 performance was 99.1%.

Performance Indicator 1.5 The average hourly earnings of all individuals who exit the VR program in competitive, self-, or BEP employment with earnings levels equivalent to at least the minimum wage as a ratio to the State’s average hourly earnings for all individuals in the State who are employed (as derived from the Bureau of Labor Statistics report "State Average Annual Pay’’ for the most recent available year).

DVR continues to exceed the federal performance standard of 52%.

DVR FFY12 performance was 59%.

Performance Indicator 1.6 Of all individuals who exit the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage, the difference between the percentage who report their own income as the largest single source of economic support at the time they exit the VR program and the percentage that report their own income as the largest single source of support at the time they apply for VR services.

FY 2008 - 50%

FY 2009 - 40%

FY 2010 - 37%

FY 2011 - 58%

FY 2012 - 59%

The DVR successfully completed a Performance Improvement Plan (PIP) with RSA to improve this indicator. Strategies outlined in the PIP are listed below will continue to be a high priority focus. For additional detail on continued efforts please see section 4.11(d) of the state plan.

• DVR completed additional training and assistance for IPE development and implementation with a focus on a specific employment goal and use of comprehensive assessment to refine the goal to align with consumer informed choice. Staff training focused on helping consumers identify their income needs; ability to work towards self-sufficiency, and appropriate employment goals to attain greater self sufficiency.

• DVR staff continues to authorize and provide benefits analysis and counseling to individuals receiving SSI/SSDI cash benefits who are interested in earnings that will eliminate their reliance on SSA cash benefits. DVR has an established network of benefits advisement providers and this service is readily available. For those consumers who are interested in earnings which may reduce, but not eliminate, their SSI/SSDI cash benefits, DVR staff provides a list of no cost work incentives benefits counseling resources. Options for benefits advisement will continue to be emphasized.

Performance Indicator 2.1 The service rate for all individuals with disabilities from minority backgrounds as a ratio to the service rate for all non-minorities individuals with disabilities.

FY 2009 - 60%

FY 2010 - 59%

FY 2012 – 62%

The federal performance standard is a ratio of 80%.

DVR FFY12 performance was 62%.

The DVR conducted analyses of the current calculation method for service rate impact and found that a calculation that divided a percent by a percent was affected by lower minority population numbers overall. Wisconsin has a low minority population rate (15%) as compared to many other states.

DVR will continue to make this standard a high priority focus and continues to develop ideas and strategies for improvement. Progress and plans for continued efforts towards meeting this indicator include:

• Increased emphasis in the identification, referral and provision of effective vocational rehabilitation services to individuals with disabilities who are also a member of a minority group in the following geographic areas: Milwaukee, Madison, Wausau, and the Native American tribal communities. These areas represent significant population concentrations of individuals with disabilities who are African American, Hispanic, Hmong and Native Americans.

• The DVR will maintain a focus on multicultural service and training and linguistic access to DVR information and services. The DVR has identified its vital documents and these are available in Spanish and Hmong, as well as alternate formats, including large print, audio tape and Braille. The DVR has a contract with a vendor that can provide translation of documents and program information into many languages (i.e. Russian, Albanian, Italian, etc.) The DVR continues to monitor its publications and other information to ensure that the list of vital documents remains current and that information that is needed to access services is available in other languages and in alternate formats.

• During FFY14 the DVR will continue to provide revenue identified in the State budget to the Great Lakes Intertribal Council (GLITC) under a memorandum of understanding for the improvement of VR services to Native Americans with disabilities in Wisconsin. The agreement will identify the activities and services supported by the funding as well as outline the collaborative partnership parameters between WIDVR and the Section 121 programs for serving Native American tribal members who are eligible for VR services. IPE’s may be jointly developed with the input of the consumer, Native American workers and DVR staff. The DVR employs staffs who are Native American tribal members including one manager in the Northern Wisconsin counties a consumer case coordinator in Milwaukee County and a VR Program Specialist in the Central Office.

• The DVR has undertaken initiatives to serve the state’s rapidly increasing Latino/Hispanic populations. In Milwaukee, the DVR is co-located in a job center operated by United Migrant Opportunity Services (UMOS), a Latino human service organization. The DVR and UMOS staffs collaborate in areas of service provision to welfare-to-work recipients with disabilities and on disability related access issues to the unique services provided by each agency. Other DVR offices have hired bilingual counselors. These efforts are aimed at increasing and improving outreach and service delivery in three of the largest Latino/Hispanic communities in Wisconsin. When the DVR does not have access to a staff member who is fluent in the native language of the consumer, the DVR also utilizes language translation services. Key applicant and participant information brochures and frequently asked questions posting are available in Spanish through print and website publications.

• The DVR agrees that language barriers pose a challenge to the delivery of DVR services and that staff must take the time and make the effort to surmount language barriers and achieve a full understanding of the DVR process. The DVR uses the Spanish version of the Client Assistance Program DVR process chart to assist consumers in understanding the DVR processes and where their responsibilities lie.

• The DVR acknowledges the requirements of the General Education Provision (GEPA) Section 47 and the need to have equitable access and participation in the DVR program service delivery system for individuals with special needs. In addition, the DSA has a statewide work group with representation from the DVR to provide services to Limited English Speaking individuals who are often unserved or underserved due to language barriers.

• The DVR will continue in FFY14 to strengthen employment linkages for high school students in Milwaukee by continuing the local employment-focused collaboration between the Milwaukee Public School District, the local workforce investment system, private sector employers and community rehabilitation programs. This collaboration was a former innovation and expansion project that has converted to a fee-for-service arrangement. Milwaukee is the highest population center in Wisconsin and also the highest population center of minority groups a high number of minority high school students with disabilities have been served in this project.

 

Contract / Agreement : 8 local I and E projects with CIL’s

Start/End: 7/1/2010-6/30/13

DVR funds: $15,000 each location annually

Description: Each CIL worked with the local WDA Director to develop new patterns of services to be provided to DVR Consumers. Projects include: Assistive Technology work evaluation services, peer assisted job search instruction, financial literacy training and youth job groups.

Contract / Agreement: REDI Walgreen’s

Start/End: 4/1/12-6/30/13

DVR funds: $18,600 for site creation. Case service funds for direct consumer services

Description: Intensive retail training with supports and competency based certification for potential hire with corporate partners

Contract / Agreement: Let’s Get to Work

Start/End: 2/1/12-6/30/15

DVR funds: Case Service funds via Youth OJT

Description: DVR has committed and created a youth transition OJT to attach youth with disabilities to competitive employment prior to HS completion.

Contract / Agreement: Vocational Futures Planning Services

Start/End: 10/1/12 -9/30/15

DVR funds: Case Service funds

Description: Collaborative effort with long term care and other providers to provider individualized-based services, including case management services, to people with significant physical disabilities that are in need of long term care.

Contract / Agreement: Milwaukee Wrap Around Pilot

Start/End: 6/1/20132013 –9/30/ 2015

DVR funds: $350,500 annually

Description: Mentor program to establish resources and services to assist in employment.

This screen was last updated on Jun 27 2013 10:06AM by Kristin Rolling

Attachment 6.3 Quality, Scope, and Extent of Supported Employment Services

  • Describe quality, scope, and extent of supported employment services to be provided to individuals with the most significant disabilities
  • Describe the timing of the transition to extended services

In Wisconsin, supported employment is funded by primarily three sources; DVR Title IB and VI funding and long-term funding directed by the Wisconsin Department of Health Service’s, Division of Long Term Care (DHS/DLTC) and managed locally by regional managed care organizations or a self directed support system known as (56 counties) and by county human service agencies transitioning to Family Care (16 counties). To a much lesser extent, Social Security PASS plans, the Ticket to Work (TTW), natural supports and private party payments have been used to maintain a small number of individuals in long-term supported employment. DVR is promoting the TTWO Partnership Plus to ticket holders which has the potential to increase funding for long-term supports. All of these financial resources enhance the quality, scope, and extent of services proposed under the Title VI plan.

The quality of the DVR supported employment program includes the following components:

1. Use of DVR technical assistance to provide coordination, guidance, and consultation to counselors developing and implementing supported employment individualized plans for employment. DVR training and technical assistance is provided statewide for both service providers and DVR staff on the technical specifications for supported employment service agreements. These technical specifications are posted on the DVR public website.

http://dwd.wisconsin.gov/dvr/pdf_files/dpi_interagency_agreement.pdf

2. DVR staff is also involved with the planning and provision of supported employment training in collaboration with the Wisconsin Board for People with Developmental Disabilities (BPDD), the Association for Professionals in supported Employment (APSE) as well as the joint Wisconsin Rehabilitation Association (WRA) and Rehabilitation for Wisconsin (RFW) annual Rehabilitation and Transition Conference.

3. The DVR’s technical specifications for Supported Employment include strong outcome measures and statewide fee for service payment rates for supported employment services. The supported employment fee schedule is posted on the DVR public website: http://dwd.wisconsin.gov/dvr/service_providers/statewide_service_fee_structure.pdf The fee structure is reviewed on a regular basis and will be reviewed again in FY11 in relation to the Division’s newly issued guidance related to defining the standards for competitive employment in an integrated setting.

4. DVR guidance pieces are provided to DVR staff as well as external stakeholder partners to assist in the provision of supported employment services. Guidance documents are designed to explain supported employment service and outcome policy as it relates to the Rehabilitation Act and its implementing regulations, and to provide best practice suggestions and answer common questions.

The scope and extent of supported employment is affected by the availability of extended services funding for ongoing employment supports available in integrated community settings. The expansion of support services for individuals seeking competitive employment in an integrated setting has been primarily achieved through the Department of Health Service (DHS) expansion of the Family Care system in Wisconsin. The expansion of Family Care eliminates wait lists over a 3-4 year period The plan by DHS is to have Family Care implemented statewide. DVR staff also identifies and use other extended support service and funding resources such as employer and natural supports, Plans to Achieve Self-Support (PASS), Impairment Related Work Expenditures (IRWE), and family support. .

The Individual Plan for Employment (IPE) for DVR consumers, who select competitive employment in an integrated setting but may require long term employment support, usually begins with an assessment to help determine the employment goal related to the consumer’s interests and strengths. The assessment process may include trial work to help identify the extent of supports that may be necessary. If needed, the potential source(s) of funding for the long term employment supports must also be identified. If the source of extended services cannot be identified at the time of implementation of the employment plan, the plan must at least identify the services, activities and/or progress measures designed to identify the nature, type, scope, requirements and source of extended services. The DVR identifies extended services from private nonprofit organization, employers, and other appropriate resources for an individual with a most significant disability transitioning from employment supports provided by the DVR. Supported employment services funded by Title VI are provided only to those individuals with the most significant disabilities and who, as may be required, have an identified likely source of long term support.

The timing of the transition to extended services for consumers receiving supported employment services from the DVR as part of their approved employment plan occurs as soon as the plan services are completed and the consumer has achieved the employment outcome described, or after a period of time not to exceed 18 months whichever comes first. The DVR may, under special circumstances, extend supported employment services beyond 18 months if the eligible individual and the VR counselor agree to extend the time to achieve the employment outcome identified in the plan.

DVR also developed a white paper on the standard for a competitive, integrated employment outcome when extended supports are needed. The paper was shared with DVR staff and Community Rehabilitation Program partners. DVR has used and will continue to use the recommendations made by the Managed Care and Employment Task Force, the DHS Prevocational Services guidelines and the DVR standard for a competitive, integrated employment outcome for planning and implementation of statewide services in supported employment. The interagency Memorandum of Agreement with DPI and DHS/DLTC remains in place during FFY13 and will continue to inform efforts to include high school transition students as well as adults in supported employment and extended services.

Both the DHS Task Force and DVR’s interagency MOU are focused on developing coordinated services and funding mechanisms, within the context of the Family Care Managed Care service delivery system. In the next five years it is anticipated that extended employment supports for students in transition and adult consumers will be delivered on a statewide basis through the Family Care service delivery system. A successful deployment of Family Care services throughout Wisconsin will mean that DVR consumers who desire community employment and are in need of extended employment supports will be able to access those supports without a wait for extended employment support funding.

DVR will also monitor the quality and availability of DVR supported employment service providers to reflect concern expressed by stakeholders and existing and common DVR/DHS service providers that long term care and managed care changes may impact job coaching and other SE services due to DHS changes and issued guidance relating to payments for job coaching and other related support services such as transportation or personal attendant services.

The DVR will continue to support collaborative efforts aimed at expanding integrated, competitive community employment opportunities for those in need of supported employment services. The Department of Health Services (Medicaid Agency), the Community Rehabilitation Program provider community, and the regional Managed Care Organizations are all current collaborative partners.

This screen was last updated on Jun 27 2013 10:20AM by Kristin Rolling

System Information

System information

The following information is captured by the MIS.

Last updated on:06/27/2013 12:37 PM

Last updated by:sawirollingk

Completed on: 06/27/2013 12:37 PM

Completed by: sawirollingk

Approved on: 08/28/2013 1:34 PM

Approved by: rsahoosierz