ED/OSERS/RSA
Rehabilitation Services Administration
U.S. Department of Education

Published September 4, 2014.   Print   Print preview   Export to MS Word   Export to Excel  

State Plan for the State Vocational Rehabilitation Services Program and
State Plan Supplement for the State Supported Employment Services Program
Indiana Bureau of Rehabilitation Services State Plan for Fiscal Year 2014 (submitted FY 2013)

Preprint - Section 1: State Certifications

1.1 The Division of Disability and Rehabilitative Services (DDRS) is authorized to submit this State Plan under Title I of the Rehabilitation Act of 1973, as amended [1] and its supplement under Title VI, Part B, of the Rehabilitation Act [2].

1.2 As a condition for the receipt of federal funds under Title I, Part B, of the Rehabilitation Act for the provision of vocational rehabilitation services, the Division of Disability and Rehabilitative Services (DDRS) [3] agrees to operate and administer the State Vocational Rehabilitation Services Program in accordance with the provisions of this State Plan [4], the Rehabilitation Act, and all applicable regulations [5], policies and procedures established by the secretary. Funds made available under Section 111 of the Rehabilitation Act are used solely for the provision of vocational rehabilitation services under Title I of the Rehabilitation Act and the administration of the State Plan for the vocational rehabilitation services program.

1.3 As a condition for the receipt of federal funds under Title VI, Part B, of the Rehabilitation Act for supported employment services, the designated state agency agrees to operate and administer the State Supported Employment Services Program in accordance with the provisions of the supplement to this State Plan [6], the Rehabilitation Act and all applicable regulations [7], policies and procedures established by the secretary. Funds made available under Title VI, Part B, are used solely for the provision of supported employment services and the administration of the supplement to the Title I State Plan. Yes

1.4 The designated state agency and/or the designated state unit has the authority under state law to perform the functions of the state regarding this State Plan and its supplement. Yes

1.5 The state legally may carry out each provision of the State Plan and its supplement. Yes

1.6 All provisions of the State Plan and its supplement are consistent with state law. Yes

1.7 The (enter title of state officer below) Yes

Director, Division of Disability and Rehabilitative Services

... has the authority under state law to receive, hold and disburse federal funds made available under this State Plan and its supplement.

1.8 The (enter title of state officer below)... Yes

Director, Division of Disability and Rehabilitative Services

... has the authority to submit this State Plan for vocational rehabilitation services and the State Plan supplement for supported employment services.

1.9 The agency that submits this State Plan and its supplement has adopted or otherwise formally approved the plan and its supplement. Yes

State Plan Certified By

As the authorized signatory identified above, I hereby certify that I will sign, date and retain in the files of the designated state agency/designated state unit Section 1 of the Preprint, and separate Certification of Lobbying forms (Form ED-80-0013; available at http://www.ed.gov/fund/grant/apply/appforms/ed80-013.pdf) for both the vocational rehabilitation and supported employment programs.

Signed?Yes

Name of SignatoryNicole Norvell

Title of SignatoryDirector, Division of Disability and Rehabilitative Services

Date Signed (mm/dd/yyyy)06/28/2013

Assurances Certified By

At the request of RSA, the designated state agency and/or the designated state unit provide the following assurance(s), in addition to those contained within Section 2 through 8 below, in connection with the approval of the State Plan for FY 2014Yes

Comments:

Signed?Yes

Name of SignatoryNicole Norvell

Title of SignatoryDirector, Division of Disability and Rehabilitative Services

Date Signed (mm/dd/yyyy)06/28/2013

* The signatory of the assurance with the authority to execute and submit the State Plan will maintain a signed copy of the assurance(s) with the signed State Plan.

Section 1 Footnotes

[1] Public Law 93 112, as amended by Public Laws 93 516, 95 602, 98 221, 99 506, 100-630, 102-569, 103-073, and 105-220.

[2] Unless otherwise stated, "Rehabilitation Act" means the Rehabilitation Act of 1973, as amended.

[3] All references in this plan to "designated state agency" or to "the state agency" relate to the agency identified in this paragraph.

[4] No funds under Title I of the Rehabilitation Act may be awarded without an approved State Plan in accordance with Section 101(a) of the Rehabilitation Act and 34 CFR part 361.

[5] Applicable regulations include the Education Department General Administrative Regulations (EDGAR) in 34 CFR Parts 74, 76, 77, 79, 80, 81, 82, 85 and 86 and the State Vocational Rehabilitation Services Program regulations in 34 CFR Part 361.

[6] No funds under Title VI, Part B, of the Rehabilitation Act may be awarded without an approved supplement to the Title I State Plan in accordance with Section 625(a) of the Rehabilitation Act.

[7] Applicable regulations include the EDGAR citations in footnote 5, 34 CFR Part 361, and 34 CFR Part 363.

Preprint - Section 2: Public Comment on State Plan Policies and Proceduress

2.1 Public participation requirements. (Section 101(a)(16)(A) of the Rehabilitation Act; 34 CFR 361.10(d), .20(a), (b), (d); and 363.11(g)(9))

(a) Conduct of public meetings.

The designated state agency, prior to the adoption of any substantive policies or procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan, including making any substantive amendments to the policies and procedures, conducts public meetings throughout the state to provide the public, including individuals with disabilities, an opportunity to comment on the policies or procedures.

(b) Notice requirements.

The designated state agency, prior to conducting the public meetings, provides appropriate and sufficient notice throughout the state of the meetings in accordance with state law governing public meetings or, in the absence of state law governing public meetings, procedures developed by the state agency in consultation with the State Rehabilitation Council, if the agency has a council.

(c) Special consultation requirements.

The state agency actively consults with the director of the Client Assistance Program, the State Rehabilitation Council, if the agency has a council and, as appropriate, Indian tribes, tribal organizations and native Hawaiian organizations on its policies and procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan.

Preprint - Section 3: Submission of the State Plan and its Supplement

3.1 Submission and revisions of the State Plan and its supplement. (Sections 101(a)(1), (23) and 625(a)(1) of the Rehabilitation Act; Section 501 of the Workforce Investment Act; 34 CFR 76.140; 361.10(e), (f), and (g); and 363.10)

(a) The state submits to the commissioner of the Rehabilitation Services Administration the State Plan and its supplement on the same date that the state submits either a State Plan under Section 112 of the Workforce Investment Act of 1998 or a state unified plan under Section 501 of that Rehabilitation Act.

(b) The state submits only those policies, procedures or descriptions required under this State Plan and its supplement that have not been previously submitted to and approved by the commissioner.

(c) The state submits to the commissioner, at such time and in such manner as the commissioner determines to be appropriate, reports containing annual updates of the information relating to the:

  1. comprehensive system of personnel development;
  2. assessments, estimates, goals and priorities, and reports of progress;
  3. innovation and expansion activities; and
  4. other updates of information required under Title I, Part B, or Title VI, Part B, of the Rehabilitation Act that are requested by the commissioner.

(d) The State Plan and its supplement are in effect subject to the submission of modifications the state determines to be necessary or the commissioner requires based on a change in state policy, a change in federal law, including regulations, an interpretation of the Rehabilitation Act by a federal court or the highest court of the state, or a finding by the commissioner of state noncompliance with the requirements of the Rehabilitation Act, 34 CFR 361 or 34 CFR 363.

3.2 Supported Employment State Plan supplement. (Sections 101(a)(22) and 625(a) of the Rehabilitation Act; 34 CFR 361.34 and 363.10)

(a) The state has an acceptable plan for carrying out Part B, of Title VI of the Rehabilitation Act that provides for the use of funds under that part to supplement funds made available under Part B, of Title I of the Rehabilitation Act for the cost of services leading to supported employment.

(b) The Supported Employment State Plan, including any needed annual revisions, is submitted as a supplement to the State Plan.

Preprint - Section 4: Administration of the State Plan

4.1 Designated state agency and designated state unit. (Section 101(a)(2) of the Rehabilitation Act; 34 CFR 361.13(a) and (b))

(a) Designated state agency.

  1. There is a state agency designated as the sole state agency to administer the State Plan or to supervise its administration in a political subdivision of the state by a sole local agency.

  1. The designated state agency is a state agency that is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and includes a vocational rehabilitation unit as provided in paragraph (b) of this section (Option B was selected/Option A was not selected)

  1. In American Samoa, the designated state agency is the governor.

(b) Designated state unit.

  1. If the designated state agency is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities, in accordance with subparagraph 4.1(a)(2)(B) of this section, the state agency includes a vocational rehabilitation bureau, division or unit that:

  1. is primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and is responsible for the administration of the designated state agency's vocational rehabilitation program under the State Plan;
  2. has a full-time director;
  3. has a staff, at least 90 percent of whom are employed full-time on the rehabilitation work of the organizational unit; and
  4. is located at an organizational level and has an organizational status within the designated state agency comparable to that of other major organizational units of the designated state agency.

  1. The name of the designated state vocational rehabilitation unit is
Bureau of Rehabilitation Services (BRS)

4.2 State independent commission or State Rehabilitation Council. (Sections 101(a)(21) and 105 of the Rehabilitation Act; 34 CFR 361.16 and .17)

The State Plan must contain one of the following assurances.

(a) The designated state agency is an independent state commission that

  1. is responsible under state law for operating or overseeing the operation of the vocational rehabilitation program in the state and is primarily concerned with the vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities in accordance with subparagraph 4.1(a)(2)(A) of this section.
  1. is consumer controlled by persons who:
    1. are individuals with physical or mental impairments that substantially limit major life activities; and
    2. represent individuals with a broad range of disabilities, unless the designated state unit under the direction of the commission is the state agency for individuals who are blind;
  1. includes family members, advocates or other representatives of individuals with mental impairments; and
  1. undertakes the functions set forth in Section 105(c)(4) of the Rehabilitation Act and 34 CFR 361.17(h)(4).

(b) The state has established a State Rehabilitation Council that meets the criteria set forth in Section 105 of the Rehabilitation Act, 34 CFR 361.17

(c) If the designated state unit has a State Rehabilitation Council, Attachment 4.2(c) provides a summary of the input provided by the council consistent with the provisions identified in subparagraph (b)(3) of this section; the response of the designated state unit to the input and recommendations; and, explanations for the rejection of any input or any recommendation.

(Option B was selected)

4.3 Consultations regarding the administration of the State Plan. (Section 101(a)(16)(B) of the Rehabilitation Act; 34 CFR 361.21)

The designated state agency takes into account, in connection with matters of general policy arising in the administration of the plan and its supplement, the views of:

(a) individuals and groups of individuals who are recipients of vocational rehabilitation services or, as appropriate, the individuals' representatives;
(b) personnel working in programs that provide vocational rehabilitation services to individuals with disabilities;
(c) providers of vocational rehabilitation services to individuals with disabilities;
(d) the director of the Client Assistance Program; and
(e) the State Rehabilitation Council, if the state has a council.

4.4 Nonfederal share. (Sections 7(14) and 101(a)(3) of the Rehabilitation Act; 34 CFR 80.24 and 361.60)

The nonfederal share of the cost of carrying out this State Plan is 21.3 percent and is provided through the financial participation by the state or, if the state elects, by the state and local agencies.

4.5 Local administration. (Sections 7(24) and 101(a)(2)(A) of the Rehabilitation Act; 34 CFR 361.5(b)(47) and .15)

The State Plan provides for the administration of the plan by a local agency. No

If "Yes", the designated state agency:

(a) ensures that each local agency is under the supervision of the designated state unit with the sole local agency, as that term is defined in Section 7(24) of the Rehabilitation Act and 34 CFR 361.5(b)(47), responsible for the administration of the vocational rehabilitation program within the political subdivision that it serves; and
(b) develops methods that each local agency will use to administer the vocational rehabilitation program in accordance with the State Plan.

4.6 Shared funding and administration of joint programs. (Section 101(a)(2)(A)(ii) of the Rehabilitation Act; 34 CFR 361.27)

The State Plan provides for the state agency to share funding and administrative responsibility with another state agency or local public agency to carry out a joint program to provide services to individuals with disabilities. No

If "Yes", the designated state agency submits to the commissioner for approval a plan that describes its shared funding and administrative arrangement. The plan must include:

(a) a description of the nature and scope of the joint program;
(b) the services to be provided under the joint program;
(c) the respective roles of each participating agency in the administration and provision of services; and
(d) the share of the costs to be assumed by each agency.

4.7 Statewideness and waivers of statewideness. (Section 101(a)(4) of the Rehabilitation Act; 34 CFR 361.25, .26, and .60(b)(3)(i) and (ii))

This agency is not requesting a waiver of statewideness.

(a) Services provided under the State Plan are available in all political subdivisions of the state.
(b) The state unit may provide services in one or more political subdivisions of the state that increase services or expand the scope of services that are available statewide under this State Plan if the:

  1. nonfederal share of the cost of these services is met from funds provided by a local public agency, including funds contributed to a local public agency by a private agency, organization or individual;

  1. services are likely to promote the vocational rehabilitation of substantially larger numbers of individuals with disabilities or of individuals with disabilities with particular types of impairments; and

  1. state, for purposes other than the establishment of a community rehabilitation program or the construction of a particular facility for community rehabilitation program purposes, requests in Attachment 4.7(b)(3) a waiver of the statewideness requirement in accordance with the following requirements:

  1. identification of the types of services to be provided;

  1. written assurance from the local public agency that it will make available to the state unit the nonfederal share of funds;

  1. written assurance that state unit approval will be obtained for each proposed service before it is put into effect; and

  1. written assurance that all other State Plan requirements, including a state's order of selection, will apply to all services approved under the waiver.

(c) Contributions, consistent with the requirements of 34 CFR 361.60(b)(3)(ii), by private entities of earmarked funds for particular geographic areas within the state may be used as part of the nonfederal share without the state requesting a waiver of the statewideness requirement provided that the state notifies the commissioner that it cannot provide the full nonfederal share without using the earmarked funds.

4.8 Cooperation, collaboration and coordination. (Sections 101(a)(11), (24)(B), and 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 361.22, .23, .24, and .31, and 363.11(e))

(a) Cooperative agreements with other components of statewide work force investment system.

The designated state agency or the designated state unit has cooperative agreements with other entities that are components of the statewide work force investment system and replicates those agreements at the local level between individual offices of the designated state unit and local entities carrying out the One-Stop service delivery system or other activities through the statewide work force investment system.

(b) Cooperation and coordination with other agencies and entities.

Attachment 4.8(b) (1)-(4) describes the designated state agency's:

  1. cooperation with and use of the services and facilities of the federal, state, and local agencies and programs, including programs carried out by the undersecretary for Rural Development of the United States Department of Agriculture and state use contracting programs, to the extent that those agencies and programs are not carrying out activities through the statewide work force investment system;

  1. coordination, in accordance with the requirements of paragraph 4.8(c) of this section, with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services;

  1. establishment of cooperative agreements with private nonprofit vocational rehabilitation service providers, in accordance with the requirements of paragraph 5.10(b) of the State Plan; and,

  1. efforts to identify and make arrangements, including entering into cooperative agreements, with other state agencies and entities with respect to the provision of supported employment and extended services for individuals with the most significant disabilities, in accordance with the requirements of subsection 6.5 of the supplement to this State Plan.

(c) Coordination with education officials.

  1. Attachment 4.8(b)(2) describes the plans, policies and procedures for coordination between the designated state agency and education officials responsible for the public education of students with disabilities that are designed to facilitate the transition of the students who are individuals with disabilities from the receipt of educational services in school to the receipt of vocational rehabilitation services under the responsibility of the designated state agency.

  1. The State Plan description must:

  1. provide for the development and approval of an individualized plan for employment in accordance with 34 CFR 361.45 as early as possible during the transition planning process but, at the latest, before each student determined to be eligible for vocational rehabilitation services leaves the school setting or if the designated state unit is operating on an order of selection before each eligible student able to be served under the order leaves the school setting; and

  1. include information on a formal interagency agreement with the state educational agency that, at a minimum, provides for:

  1. consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to postschool activities, including vocational rehabilitation services;

  1. transition planning by personnel of the designated state agency and the educational agency for students with disabilities that facilitates the development and completion of their individualized education programs under Section 614(d) of the Individuals with Disabilities Education Act;

  1. roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services; and

  1. procedures for outreach to students with disabilities as early as possible during the transition planning process and identification of students with disabilities who need transition services.

(d) Coordination with statewide independent living council and independent living centers.

The designated state unit, the Statewide Independent Living Council established under Section 705 of the Rehabilitation Act and 34 CFR 364, and the independent living centers described in Part C of Title VII of the Rehabilitation Act and 34 CFR 366 have developed working relationships and coordinate their activities.

(e) Cooperative agreement with recipients of grants for services to American Indians.

  1. There is in the state a recipient(s) of a grant under Part C of Title I of the Rehabilitation Act for the provision of vocational rehabilitation services for American Indians who are individuals with disabilities residing on or near federal and state reservations. No

  1. If "Yes", the designated state agency has entered into a formal cooperative agreement that meets the following requirements with each grant recipient in the state that receives funds under Part C of Title I of the Rehabilitation Act:

  1. strategies for interagency referral and information sharing that will assist in eligibility determinations and the development of individualized plans for employment;

  1. procedures for ensuring that American Indians who are individuals with disabilities and are living near a reservation or tribal service area are provided vocational rehabilitation services; and

  1. provisions for sharing resources in cooperative studies and assessments, joint training activities, and other collaborative activities designed to improve the provision of services to American Indians who are individuals with disabilities.

4.9 Methods of administration. (Section 101(a)(6) of the Rehabilitation Act; 34 CFR 361.12, .19 and .51(a) and (b))

(a) In general.

The state agency employs methods of administration, including procedures to ensure accurate data collection and financial accountability, found by the commissioner to be necessary for the proper and efficient administration of the plan and for carrying out all the functions for which the state is responsible under the plan and 34 CFR 361.

(b) Employment of individuals with disabilities.

The designated state agency and entities carrying out community rehabilitation programs in the state, who are in receipt of assistance under Part B, of Title I of the Rehabilitation Act and this State Plan, take affirmative action to employ and advance in employment qualified individuals with disabilities covered under and on the same terms and conditions as set forth in Section 503 of the Rehabilitation Act.

(c) Facilities.

Any facility used in connection with the delivery of services assisted under this State Plan meets program accessibility requirements consistent with the provisions, as applicable, of the Architectural Barriers Rehabilitation Act of 1968, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act of 1990 and the regulations implementing these laws.

4.10 Comprehensive system of personnel development. (Section 101(a)(7) of the Rehabilitation Act; 34 CFR 361.18)

Attachment 4.10 describes the designated state agency's procedures and activities to establish and maintain a comprehensive system of personnel development designed to ensure an adequate supply of qualified state rehabilitation professional and paraprofessional personnel for the designated state unit. The description includes the following:

(a) Data system on personnel and personnel development.

Development and maintenance of a system for collecting and analyzing on an annual basis data on qualified personnel needs and personnel development with respect to:

  1. Qualified personnel needs.

  1. The number of personnel who are employed by the state agency in the provision of vocational rehabilitation services in relation to the number of individuals served, broken down by personnel category;

  1. The number of personnel currently needed by the state agency to provide vocational rehabilitation services, broken down by personnel category; and

  1. Projections of the number of personnel, broken down by personnel category, who will be needed by the state agency to provide vocational rehabilitation services in the state in five years based on projections of the number of individuals to be served, including individuals with significant disabilities, the number of personnel expected to retire or leave the field, and other relevant factors.

  1. Personnel development.

  1. A list of the institutions of higher education in the state that are preparing vocational rehabilitation professionals, by type of program;

  1. The number of students enrolled at each of those institutions, broken down by type of program; and

  1. The number of students who graduated during the prior year from each of those institutions with certification or licensure, or with the credentials for certification or licensure, broken down by the personnel category for which they have received, or have the credentials to receive, certification or licensure.

(b) Plan for recruitment, preparation and retention of qualified personnel.

Development, updating on an annual basis, and implementation of a plan to address the current and projected needs for qualified personnel based on the data collection and analysis system described in paragraph (a) of this subsection and that provides for the coordination and facilitation of efforts between the designated state unit and institutions of higher education and professional associations to recruit, prepare and retain personnel who are qualified in accordance with paragraph (c) of this subsection, including personnel from minority backgrounds and personnel who are individuals with disabilities.

(c) Personnel standards.

Policies and procedures for the establishment and maintenance of personnel standards to ensure that designated state unit professional and paraprofessional personnel are appropriately and adequately prepared and trained, including:

  1. standards that are consistent with any national- or state-approved or recognized certification, licensing, registration, or, in the absence of these requirements, other comparable requirements (including state personnel requirements) that apply to the profession or discipline in which such personnel are providing vocational rehabilitation services.

  1. To the extent that existing standards are not based on the highest requirements in the state applicable to a particular profession or discipline, the steps the state is currently taking and the steps the state plans to take in accordance with the written plan to retrain or hire personnel within the designated state unit to meet standards that are based on the highest requirements in the state, including measures to notify designated state unit personnel, the institutions of higher education identified in subparagraph (a)(2), and other public agencies of these steps and the time lines for taking each step.

  1. The written plan required by subparagraph (c)(2) describes the following:

  1. specific strategies for retraining, recruiting and hiring personnel;

  1. the specific time period by which all state unit personnel will meet the standards required by subparagraph (c)(1);

  1. procedures for evaluating the designated state unit's progress in hiring or retraining personnel to meet applicable personnel standards within the established time period; and

  1. the identification of initial minimum qualifications that the designated state unit will require of newly hired personnel when the state unit is unable to hire new personnel who meet the established personnel standards and the identification of a plan for training such individuals to meet the applicable standards within the time period established for all state unit personnel to meet the established personnel standards.

(d) Staff development.

Policies, procedures and activities to ensure that all personnel employed by the designated state unit receive appropriate and adequate training. The narrative describes the following:

  1. A system of staff development for professionals and paraprofessionals within the designated state unit, particularly with respect to assessment, vocational counseling, job placement and rehabilitation technology.

  1. Procedures for the acquisition and dissemination to designated state unit professionals and paraprofessionals significant knowledge from research and other sources.

(e) Personnel to address individual communication needs.

Availability of personnel within the designated state unit or obtaining the services of other individuals who are able to communicate in the native language of applicants or eligible individuals who have limited English speaking ability or in appropriate modes of communication with applicants or eligible individuals.

(f) Coordination of personnel development under the Individuals with Disabilities Education Act.

Procedures and activities to coordinate the designated state unit's comprehensive system of personnel development with personnel development under the Individuals with Disabilities Education Act.

4.11. Statewide assessment; annual estimates; annual state goals and priorities; strategies; and progress reports.

(Sections 101(a)(15), 105(c)(2) and 625(b)(2) of the Rehabilitation Act; 34 CFR 361.17(h)(2), .29, and 363.11(b))

(a) Comprehensive statewide assessment.

  1. Attachment 4.11(a) documents the results of a comprehensive, statewide assessment, jointly conducted every three years by the designated state unit and the State Rehabilitation Council (if the state has such a council). The assessment describes:

  1. the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  1. individuals with the most significant disabilities, including their need for supported employment services;

  1. individuals with disabilities who are minorities and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program carried out under this State Plan; and

  1. individuals with disabilities served through other components of the statewide work force investment system.

  1. The need to establish, develop or improve community rehabilitation programs within the state.

  1. For any year in which the state updates the assessments, the designated state unit submits to the commissioner a report containing information regarding updates to the assessments.

(b) Annual estimates.

Attachment 4.11(b) identifies on an annual basis state estimates of the:

  1. number of individuals in the state who are eligible for services under the plan;

  1. number of eligible individuals who will receive services provided with funds provided under Part B of Title I of the Rehabilitation Act and under Part B of Title VI of the Rehabilitation Act, including, if the designated state agency uses an order of selection in accordance with subparagraph 5.3(b)(2) of this State Plan, estimates of the number of individuals to be served under each priority category within the order; and

  1. costs of the services described in subparagraph (b)(1), including, if the designated state agency uses an order of selection, the service costs for each priority category within the order.

(c) Goals and priorities.

  1. Attachment 4.11(c)(1) identifies the goals and priorities of the state that are jointly developed or revised, as applicable, with and agreed to by the State Rehabilitation Council, if the agency has a council, in carrying out the vocational rehabilitation and supported employment programs.

  1. The designated state agency submits to the commissioner a report containing information regarding any revisions in the goals and priorities for any year the state revises the goals and priorities.

  1. Order of selection.
    If the state agency implements an order of selection, consistent with subparagraph 5.3(b)(2) of the State Plan, Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order; and

  1. identifies the service and outcome goals, and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Goals and plans for distribution of Title VI, Part B, funds.
    Attachment 4.11(c)(4) specifies, consistent with subsection 6.4 of the State Plan supplement, the state's goals and priorities with respect to the distribution of funds received under Section 622 of the Rehabilitation Act for the provision of supported employment services.

(d) Strategies.

  1. Attachment 4.11(d) describes the strategies, including:

  1. the methods to be used to expand and improve services to individuals with disabilities, including how a broad range of assistive technology services and assistive technology devices will be provided to those individuals at each stage of the rehabilitation process and how those services and devices will be provided to individuals with disabilities on a statewide basis;

  1. outreach procedures to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities in accordance with subsection 6.6 of the State Plan supplement, and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program;

  1. as applicable, the plan of the state for establishing, developing or improving community rehabilitation programs;

  1. strategies to improve the performance of the state with respect to the evaluation standards and performance indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. strategies for assisting other components of the statewide work force investment system in assisting individuals with disabilities.

  1. Attachment 4.11 (d) describes how the designated state agency uses these strategies to:

  1. address the needs identified in the assessment conducted under paragraph 4.11(a) and achieve the goals and priorities identified in the State Plan attachments under paragraph 4.11(c);

  1. support the innovation and expansion activities identified in subparagraph 4.12(a)(1) and (2) of the plan; and

  1. overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the State Vocational Rehabilitation Services Program and State Supported Employment Services Program.

(e) Evaluation and reports of progress.

  1. The designated state unit and the State Rehabilitation Council, if the state unit has a council, jointly submits to the commissioner an annual report on the results of an evaluation of the effectiveness of the vocational rehabilitation program and the progress made in improving the effectiveness of the program from the previous year.

  1. Attachment 4.11(e)(2):

  1. provides an evaluation of the extent to which the goals identified in Attachment 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3) were achieved;

  1. identifies the strategies that contributed to the achievement of the goals and priorities;

  1. describes the factors that impeded their achievement, to the extent they were not achieved;

  1. assesses the performance of the state on the standards and indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. provides a report consistent with paragraph 4.12(c) of the plan on how the funds reserved for innovation and expansion activities were utilized in the preceding year.

4.12 Innovation and expansion. (Section 101(a)(18) of the Rehabilitation Act; 34 CFR 361.35)

(a) The designated state agency reserves and uses a portion of the funds allotted to the state under Section 110 of the Rehabilitation Act for the:

  1. development and implementation of innovative approaches to expand and improve the provision of vocational rehabilitation services to individuals with disabilities under this State Plan, particularly individuals with the most significant disabilities, consistent with the findings of the statewide assessment identified in Attachment 4.11(a) and goals and priorities of the state identified in Attachments 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3); and

  1. support of the funding for the State Rehabilitation Council, if the state has such a council, consistent with the resource plan prepared under Section 105(d)(1) of the Rehabilitation Act and 34 CFR 361.17(i), and the funding of the Statewide Independent Living Council, consistent with the resource plan prepared under Section 705(e)(1) of the Rehabilitation Act and 34 CFR 364.21(i).

(b) Attachment 4.11 (d) describes how the reserved funds identified in subparagraph 4.12(a)(1) and (2) will be utilized.
(c) Attachment 4.11(e)(2) describes how the reserved funds were utilized in the preceding year.

4.13 Reports. (Section 101(a)(10) of the Rehabilitation Act; 34 CFR 361.40)

(a) The designated state unit submits reports in the form and level of detail and at the time required by the commissioner regarding applicants for and eligible individuals receiving services under the State Plan.
(b) Information submitted in the reports provides a complete count, unless sampling techniques are used, of the applicants and eligible individuals in a manner that permits the greatest possible cross-classification of data and protects the confidentiality of the identity of each individual.

Preprint - Section 5: Administration of the Provision of Vocational Rehabilitation Services

5.1 Information and referral services. (Sections 101(a)(5)(D) and (20) of the Rehabilitation Act; 34 CFR 361.37)

The designated state agency has implemented an information and referral system that is adequate to ensure that individuals with disabilities, including individuals who do not meet the agency's order of selection criteria for receiving vocational rehabilitation services if the agency is operating on an order of selection, are provided accurate vocational rehabilitation information and guidance, including counseling and referral for job placement, using appropriate modes of communication, to assist such individuals in preparing for, securing, retaining or regaining employment, and are referred to other appropriate federal and state programs, including other components of the statewide work force investment system in the state.

5.2 Residency. (Section 101(a)(12) of the Rehabilitation Act; 34 CFR 361.42(c)(1))

The designated state unit imposes no duration of residence requirement as part of determining an individual's eligibility for vocational rehabilitation services or that excludes from services under the plan any individual who is present in the state.

5.3 Ability to serve all eligible individuals; order of selection for services. (Sections 12(d) and 101(a)(5) of the Rehabilitation Act; 34 CFR 361.36)

(a) The designated state unit is able to provide the full range of services listed in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, as appropriate, to all eligible individuals with disabilities in the state who apply for services. Yes

(b) If No:

  1. Individuals with the most significant disabilities, in accordance with criteria established by the state, are selected first for vocational rehabilitation services before other individuals with disabilities.

  1. Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order of selection; and

  1. identifies the state's service and outcome goals and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Eligible individuals who do not meet the order of selection criteria have access to the services provided through the designated state unit's information and referral system established under Section 101(a)(20) of the Rehabilitation Act, 34 CFR 361.37, and subsection 5.1 of this State Plan.

5.4 Availability of comparable services and benefits. (Sections 101(a)(8) and 103(a) of the Rehabilitation Act; 34 CFR 361.53)

(a) Prior to providing any vocational rehabilitation services, except those services identified in paragraph (b), to an eligible individual or to members of the individual's family, the state unit determines whether comparable services and benefits exist under any other program and whether those services and benefits are available to the individual.
(b) The following services are exempt from a determination of the availability of comparable services and benefits:

  1. assessment for determining eligibility and vocational rehabilitation needs by qualified personnel, including, if appropriate, an assessment by personnel skilled in rehabilitation technology;

  1. counseling and guidance, including information and support services to assist an individual in exercising informed choice consistent with the provisions of Section 102(d) of the Rehabilitation Act;

  1. referral and other services to secure needed services from other agencies, including other components of the statewide work force investment system, through agreements developed under Section 101(a)(11) of the Rehabilitation Act, if such services are not available under this State Plan;

  1. job-related services, including job search and placement assistance, job retention services, follow-up services, and follow-along services;

  1. rehabilitation technology, including telecommunications, sensory and other technological aids and devices; and

  1. post-employment services consisting of the services listed under subparagraphs (1) through (5) of this paragraph.

(c) The requirements of paragraph (a) of this section do not apply if the determination of the availability of comparable services and benefits under any other program would interrupt or delay:

  1. progress of the individual toward achieving the employment outcome identified in the individualized plan for employment;

  1. an immediate job placement; or

  1. provision of vocational rehabilitation services to any individual who is determined to be at extreme medical risk, based on medical evidence provided by an appropriate qualified medical professional.

(d) The governor in consultation with the designated state vocational rehabilitation agency and other appropriate agencies ensures that an interagency agreement or other mechanism for interagency coordination that meets the requirements of Section 101(a)(8)(B)(i)-(iv) of the Rehabilitation Act takes effect between the designated state unit and any appropriate public entity, including the state Medicaid program, a public institution of higher education, and a component of the statewide work force investment system to ensure the provision of the vocational rehabilitation services identified in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, other than the services identified in paragraph (b) of this section, that are included in the individualized plan for employment of an eligible individual, including the provision of those vocational rehabilitation services during the pendency of any dispute that may arise in the implementation of the interagency agreement or other mechanism for interagency coordination.

5.5 Individualized plan for employment. (Section 101(a)(9) of the Rehabilitation Act; 34 CFR 361.45 and .46)

(a) An individualized plan for employment meeting the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and implemented in a timely manner for each individual determined to be eligible for vocational rehabilitation services, except if the state has implemented an order of selection, and is developed and implemented for each individual to whom the designated state unit is able to provide vocational rehabilitation services.
(b) Services to an eligible individual are provided in accordance with the provisions of the individualized plan for employment.

5.6 Opportunity to make informed choices regarding the selection of services and providers. (Sections 101(a)(19) and 102(d) of the Rehabilitation Act; 34 CFR 361.52)

Applicants and eligible individuals or, as appropriate, their representatives are provided information and support services to assist in exercising informed choice throughout the rehabilitation process, consistent with the provisions of Section 102(d) of the Rehabilitation Act and 34 CFR 361.52.

5.7 Services to American Indians. (Section 101(a)(13) of the Rehabilitation Act; 34 CFR 361.30)

The designated state unit provides vocational rehabilitation services to American Indians who are individuals with disabilities residing in the state to the same extent as the designated state agency provides such services to other significant populations of individuals with disabilities residing in the state.

5.8 Annual review of individuals in extended employment or other employment under special certificate provisions of the fair labor standards act of 1938. (Section 101(a)(14) of the Rehabilitation Act; 34 CFR 361.55)

(a) The designated state unit conducts an annual review and reevaluation of the status of each individual with a disability served under this State Plan:

  1. who has achieved an employment outcome in which the individual is compensated in accordance with Section 14(c) of the Fair Labor Standards Act (29 U.S.C. 214(c)); or

  1. whose record of services is closed while the individual is in extended employment on the basis that the individual is unable to achieve an employment outcome in an integrated setting or that the individual made an informed choice to remain in extended employment.

(b) The designated state unit carries out the annual review and reevaluation for two years after the individual's record of services is closed (and thereafter if requested by the individual or, if appropriate, the individual's representative) to determine the interests, priorities and needs of the individual with respect to competitive employment or training for competitive employment.
(c) The designated state unit makes maximum efforts, including the identification and provision of vocational rehabilitation services, reasonable accommodations and other necessary support services, to assist the individuals described in paragraph (a) in engaging in competitive employment.
(d) The individual with a disability or, if appropriate, the individual's representative has input into the review and reevaluation and, through signed acknowledgement, attests that the review and reevaluation have been conducted.

5.9 Use of Title I funds for construction of facilities. (Sections 101(a)(17) and 103(b)(2)(A) of the Rehabilitation Act; 34 CFR 361.49(a)(1), .61 and .62(b))

If the state elects to construct, under special circumstances, facilities for community rehabilitation programs, the following requirements are met:

(a) The federal share of the cost of construction for facilities for a fiscal year does not exceed an amount equal to 10 percent of the state's allotment under Section 110 of the Rehabilitation Act for that fiscal year.
(b) The provisions of Section 306 of the Rehabilitation Act that were in effect prior to the enactment of the Rehabilitation Act Amendments of 1998 apply to such construction.
(c) There is compliance with the requirements in 34 CFR 361.62(b) that ensure the use of the construction authority will not reduce the efforts of the designated state agency in providing other vocational rehabilitation services other than the establishment of facilities for community rehabilitation programs.

5.10 Contracts and cooperative agreements. (Section 101(a)(24) of the Rehabilitation Act; 34 CFR 361.31 and .32)

(a) Contracts with for-profit organizations.

The designated state agency has the authority to enter into contracts with for-profit organizations for the purpose of providing, as vocational rehabilitation services, on-the-job training and related programs for individuals with disabilities under Part A of Title VI of the Rehabilitation Act, upon the determination by the designated state agency that for-profit organizations are better qualified to provide vocational rehabilitation services than nonprofit agencies and organizations.

(b) Cooperative agreements with private nonprofit organizations.

Attachment 4.8(b)(3) describes the manner in which the designated state agency establishes cooperative agreements with private nonprofit vocational rehabilitation service providers.

Preprint - Section 6: Program Administration

Section 6: Program Administration

6.1 Designated state agency. (Section 625(b)(1) of the Rehabilitation Act; 34 CFR 363.11(a))

The designated state agency for vocational rehabilitation services identified in paragraph 1.2 of the Title I State Plan is the state agency designated to administer the State Supported Employment Services Program authorized under Title VI, Part B, of the Rehabilitation Act.

6.2 Statewide assessment of supported employment services needs. (Section 625(b)(2) of the Rehabilitation Act; 34 CFR 363.11(b))

Attachment 4.11(a) describes the results of the comprehensive, statewide needs assessment conducted under Section 101(a)(15)(a)(1) of the Rehabilitation Act and subparagraph 4.11(a)(1) of the Title I State Plan with respect to the rehabilitation needs of individuals with most significant disabilities and their need for supported employment services, including needs related to coordination.

6.3 Quality, scope and extent of supported employment services. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(c) and .50(b)(2))

Attachment 6.3 describes the quality, scope and extent of supported employment services to be provided to individuals with the most significant disabilities who are eligible to receive supported employment services. The description also addresses the timing of the transition to extended services to be provided by relevant state agencies, private nonprofit organizations or other sources following the cessation of supported employment service provided by the designated state agency.

6.4 Goals and plans for distribution of Title VI, Part B, funds. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(d) and .20)

Attachment 4.11(c)(4) identifies the state's goals and plans with respect to the distribution of funds received under Section 622 of the Rehabilitation Act.

6.5 Evidence of collaboration with respect to supported employment services and extended services. (Sections 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 363.11(e))

Attachment 4.8(b)(4) describes the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities to assist in the provision of supported employment services and other public or nonprofit agencies or organizations within the state, employers, natural supports, and other entities with respect to the provision of extended services.

6.6 Minority outreach. (34 CFR 363.11(f))

Attachment 4.11(d) includes a description of the designated state agency's outreach procedures for identifying and serving individuals with the most significant disabilities who are minorities.

6.7 Reports. (Sections 625(b)(8) and 626 of the Rehabilitation Act; 34 CFR 363.11(h) and .52)

The designated state agency submits reports in such form and in accordance with such procedures as the commissioner may require and collects the information required by Section 101(a)(10) of the Rehabilitation Act separately for individuals receiving supported employment services under Part B, of Title VI and individuals receiving supported employment services under Title I of the Rehabilitation Act.

Preprint - Section 7: Financial Administration

7.1 Five percent limitation on administrative costs. (Section 625(b)(7) of the Rehabilitation Act; 34 CFR 363.11(g)(8))

The designated state agency expends no more than five percent of the state's allotment under Section 622 of the Rehabilitation Act for administrative costs in carrying out the State Supported Employment Services Program.

7.2 Use of funds in providing services. (Sections 623 and 625(b)(6)(A) and (D) of the Rehabilitation Act; 34 CFR 363.6(c)(2)(iv), .11(g)(1) and (4))

(a) Funds made available under Title VI, Part B, of the Rehabilitation Act are used by the designated state agency only to provide supported employment services to individuals with the most significant disabilities who are eligible to receive such services.
(b) Funds provided under Title VI, Part B, are used only to supplement and not supplant the funds provided under Title I, Part B, of the Rehabilitation Act, in providing supported employment services specified in the individualized plan for employment.
(c) Funds provided under Part B of Title VI or Title I of the Rehabilitation Act are not used to provide extended services to individuals who are eligible under Part B of Title VI or Title I of the Rehabilitation Act.

Preprint - Section 8: Provision of Supported Employment Services

8.1 Scope of supported employment services. (Sections 7(36) and 625(b)(6)(F) and (G) of the Rehabilitation Act; 34 CFR 361.5(b)(54), 363.11(g)(6) and (7))

(a) Supported employment services are those services as defined in Section 7(36) of the Rehabilitation Act and 34 CFR 361.5(b)(54).
(b) To the extent job skills training is provided, the training is provided on-site.
(c) Supported employment services include placement in an integrated setting for the maximum number of hours possible based on the unique strengths, resources, priorities, concerns, abilities, capabilities, interests and informed choice of individuals with the most significant disabilities.

8.2 Comprehensive assessments of individuals with significant disabilities. (Sections 7(2)(B) and 625(b)(6)(B); 34 CFR 361.5(b)(6)(ii) and 363.11(g)(2))

The comprehensive assessment of individuals with significant disabilities conducted under Section 102(b)(1) of the Rehabilitation Act and funded under Title I of the Rehabilitation Act includes consideration of supported employment as an appropriate employment outcome.

8.3 Individualized plan for employment. (Sections 102(b)(3)(F) and 625(b)(6)(C) and (E) of the Rehabilitation Act; 34 CFR 361.46(b) and 363.11(g)(3) and (5))

(a) An individualized plan for employment that meets the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and updated using funds under Title I.
(b) The individualized plan for employment:

  1. specifies the supported employment services to be provided;

  1. describes the expected extended services needed; and

  1. identifies the source of extended services, including natural supports, or, to the extent that it is not possible to identify the source of extended services at the time the individualized plan for employment plan is developed, a statement describing the basis for concluding that there is a reasonable expectation that sources will become available.

(c) Services provided under an individualized plan for employment are coordinated with services provided under other individualized plans established under other federal or state programs.

Attachment 4.2(c) Input of State Rehabilitation Council

Required annually by all agencies except those agencies that are independent consumer-controlled commissions.

Identify the Input provided by the state rehabilitation council, including recommendations from the council's annual report, the review and analysis of consumer satisfaction, and other council reports. Be sure to also include:

  • the Designated state unit's response to the input and recommendations; and
  • explanations for the designated state unit's rejection of any input or recommendation of the council.

Performance Indicator 1.1

Change in Employment Outcomes (+1)

The difference between the number of individuals exiting the VR program who achieved an employment outcome during the current performance period and the number of individuals exiting the VR program who achieved an employment outcome during the previous performance period.

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

COMMENT: Numbers are going up and that is good, especially considering all the staff vacancies there have been. This is not a job that is learned overnight; it takes 18 months or so to become a well trained counselor. BRS staff are commended for this increase because it reflects excellent work done by BRS staff.

[BRS Response: We concur and applaud our field staff for the job they are doing.]

Performance Indicator 1.2

Percent of Employment Outcomes (55.8%)

The percentage of individuals exiting the program during the performance period who have achieved an employment outcome after receiving services.

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

NO COMMENT

Performance Indicator 1.3 (Primary Indicator) Competitive Employment Outcomes (72.6%)

The percentage who exit the VR program in employment in integrated settings with or without ongoing support services, self-employment, or BEP (Business Enterprise Program) employment with hourly rate of earnings equivalent to at least the federal or state minimum wage rate, whichever is higher, based on all the individuals exiting the program who have achieved an employment outcome after receiving services.

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

COMMENT: Outcomes are to be applauded; with the economy the way it is, this is a very good thing.

[BRS Response: We concur.]

Performance Indicator 1.4 (Primary Indicator)

Significance of Disability (62.4%)

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

COMMENT: This is great. Three years ago, BRS had a program called Work Experience. The program offered opportunity for individuals to get short term work experience to see how they could perform on a job. As a provider, it was successful. For whatever reason, the program was stopped. The program was valuable for people with significant disabilities. BRS should include Work Experience in the state plan to get comments from the public. It is thought that this indicator would increase significantly if this program was included back into BRS programs. It’s been tried in other states and been very successful. It encourages VR Counselors and Employment Consultants to work together and it was beneficial for the employer as well. A lot of job opportunities were created through this program because it allowed the employer to see the success. On the Job Training (OJT) services are only offered to Tier 2 consumers, not Tier 1. Work Experiences were offered for both Tiers. If the Work Experience program is reinstated, maybe W.E. could be targeted to Tier 1 since OJT isn’t.

VR is encouraged to work with the Department of Workforce Development (DWD) to develop relationships. Having a number of employment people making multiple contacts to the same employers becomes overwhelming. BRS needs to look at collaborations and approach the different aspects; i.e., Work Experience, On the Job Training (OJT), etc.

VR and Employment providers need to have collaborative training. Possible resources could be available through INARF, DWD, etc.

VR is commended on the state training that has been done to ensure uniformity of severity determinations of disabilities in every office.

[BRS Response: Work Experience – Further study on the efficacy of this program is necessary in order to determine whether the program will be reestablished. This includes actual data on outcomes, including the return on investment.

BRS to work with DWD – Agreed. At the writing of this state plan an outline has been developed to strengthen the relationships across the state.

Collaborative training – Agreed, if there is a training that impacts various stakeholders, all stakeholders should be at the table.]

Performance Indicator 1.5 (Primary Indicator)

Earnings Ratio (.52)

The ratio of the average hourly earnings of all individuals in competitive employment to the average hourly earnings of all employed individuals in the state.

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

NO COMMENT

Performance Indicator 1.6

Self-Support (53.0)

For those identified in Performance Indicator 1.3, the difference in the percentage of individuals who at program entry reported their income as the largest single source of support, and the percentage that reported their personal income as the largest single source of support at program exit.

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

COMMENT: It is hoped that VR continues to encourage the BIN program. This is an educational process for the consumer to understand their benefits, what incentives are available to them, etc. This conversation needs to begin early in the VR case so that the thought process develops along the way, rather than just when it’s time to go to work. The purpose and benefits of the benefit planning services needs to be explained to applicants just like every other service so that the client has choice.

VR should really be commended for this; a 20% increase from FFY 10-12. This is a huge increase over 2 years and isn’t easy to do. It has to be a lot of money for individuals to earn to have such an increased percentage over the time span.

[BRS Response: Agreed. BRS will continue to support the Benefits Information Network and concurs that it is a very important service.]

Performance Indicator 2.1

Minority Background Service Rate (.80 Ratio)

The ratio of the percent of individuals with a minority background to the percent of individuals without a minority background exiting the program who received VR services.

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

COMMENT: This is great.

[BRS Response: Agreed.]

Overall Performance

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

COMMENT: Kudos for a job well done. These are excellent results that reflect the very hard work done by all staff, especially considering staff vacancies, economy, number of new staff in training, etc. This is by far the best performance BRS has ever had and all BRS staff should be commended. In the past, the agency might have only met 3 indicators. All changes that the agency has made recently have been very positive. This shows the strong leadership provided by Nancy Zemaitis, BRS Director. She leads well and the Commission appreciates her hard work and diligence.

[BRS Response: We appreciate the support the commission offers to the program. We agree that the outcomes of FFY2012 have exceeded outcomes of recent years.]

AGENCY GOAL: TO INCREASE THE NUMBER OF PEOPLE WITH DISABILITIES IN INTEGRATED, COMPETITIVE EMPLOYMENT

COMMISSION COMMENT [BRS RESPONSE, AS APPROPRIATE, IN BRACKETS]

PROVIDED TO THE COMMISSION

*VR Program Mission, VR Program Purpose, VR Program Values

NO COMMENT

*Transition (Needs Assessment Topic)

COMMENT: Is there a way VR can collect data on the contacts being made, progress being made, etc. with the schools from VR Counselors? Some school corporations are not getting information about VR as the students are transitioning from school to adult life. It is understood that the lack of staff has had something to do with it, but is there a way to track that communication is happening with the schools? The problems lie with the rural areas which are smaller corporations. Can BRS enhance transition in the marketing materials (i.e., website, brochures, etc.)?

There is a need to encourage better coordination with providers because transition is a task bigger than just the VR Counselor. There also needs to be accountability on behalf of the schools. Communication and case conference invitations vary among schools within the same school corporation and throughout the state. VR staff actively try to hold transition conferences, but it is difficult to get people to attend; despite having a good relationship with the school staff. It is very effective to go in to the school early in the year and start talking to the teacher of record about who might need assistance.

The Centers for Independent Living (CILs) need to be utilized more because they can be more involved; since it’s not possible for every VR Counselor to attend every case conference and often other support agencies are not at the meetings. CILs are knowledgeable about a variety of programs, agencies, and resources, thus they could be providing some initial guidance. They can be used for information/referral, peer support, etc. and help fill in the gap for those that can’t always attend.

[BRS Response: BRS recognizes the need to increase outreach and service provision to those students who are transitioning out of high school. This is one of the BRS primary focus areas. BRS thanks the commission for the suggestions on improvements.]

*Employer/Job Market Match (Needs Assessment Topic)

COMMENT: Most counties have an economic development team. Can VR try and collaborate with the Economic Development Commissions? DWD is frequently tied in to these meetings, so it would make sense to involve VR because VR has potential candidates.

[BRS Response: As part of the enhanced collaboration with DWD this recommendation will be evaluated.]

Improvement in this area over the next three years will hopefully include a continued focus on client choice and making sure that VRCs are not making the decision for the consumer that their employment goal is too lofty.

[BRS Response: BRS has a focus this year on ‘getting back to basics’ as the Rehabilitation Act, as amended is 40 years old in 2013. The foundation of basic counseling and guidance will be highlighted throughout the year.]

*Unserved/Underserved Populations (Needs Assessment Topic)

COMMENT: Need to look at the Hispanic population. There are cultural/language barriers, so how can BRS work with this population better? The Amish community is prevalent in rural counties, how can they be reached?

[BRS Response: BRS thanks the commission for these suggestions. These will be explored as the overall outreach plan is developed.]

Indiana does not have statewide coverage of Centers for Independent Living Centers. Need to look at expansion of centers so that all counties are covered. IL consumers from the covered main counties are served well, but even rural counties that are in service areas need more assistance. Limited funding prevents Centers from hiring staff to fully cover their service areas.

[BRS Response: BRS will work closely with the Indiana Council On Independent Living on this suggestion.]

Nationally there is a push to end the incentive employers have to employ individuals in sheltered workshops. How is VR preparing to address this need?

[BRS Response: BRS works closely with the developmental disability agency in the state. Indiana has had an Employment First initiative which has proven to be successful as VR employment outcomes for individuals with cognitive disabilities have increased 40% from FY2010 – FY2012. BRS will continue the collaboration building upon the success of recent years.]

There is expected to be an increase Veterans. Need to look primarily at the needs of Veterans in the rural counties. There is some overlap with VAVR and State VR, but where can improved collaboration occur? Walmart has announced an initiative to hire veterans (100,000 jobs) and it would be great to see VR collaborate. Does VAVR reimburse State VR for services?

[BRS Response: BRS has representation on various committees that have a focus on serving veterans and veterans with disabilities, i.e. Crane. There is a memorandum of understanding with the Veteran’s Administration/VR program. This MOU does not include any reimbursement arrangement.]

Farmers need to be looked at more closely. They have a good success rate in employment, but nationally it’s not so good. It’s one of the least served populations in VR.

The Autism Spectrum is so wide and it’s not very easily understood how to get this population into the employment spectrum. How can VR help this population better?

[BRS Response: BRS thanks the commission for these suggestions. These will be explored as the overall outreach plan is developed.]

This screen was last updated on Jun 28 2013 2:58PM by Joshua Potter

Attachment 4.7(b)(3) Request for Waiver of Statewideness

This agency has not requested a waiver of statewideness.

This screen was last updated on Aug 31 2009 8:05AM by Patrik Madaras

Attachment 4.8(b)(1) Cooperative Agreements with Agencies Not Carrying Out Activities Under the Statewide Workforce Investment System

Describe interagency cooperation with and utilization of the services and facilities of agencies and programs that are not carrying out activities through the statewide workforce investment system with respect to

  • Federal, state, and local agencies and programs;
  • if applicable, Programs carried out by the Under Secretary for Rural Development of the United States Department of Agriculture; and
  • if applicable, state use contracting programs.

The Division of Disability and Rehabilitative Services (DDRS)/Bureau of Rehabilitation Services (BRS)/ Vocational Rehabilitation Services (VRS) seeks interagency cooperation with a number of agencies and entities that are not partners required by the Workforce Investment Act of 1998. These include:

Business Partners: Through Employment Innovation Efforts, BRS has established several partnerships with Indiana businesses/associations on a local and statewide level, including Lowes, Walgreens, and Best Buy. In addition to specific businesses, BRS is working with providers of employment services to collaborate in order to provide a streamlined approach to meet both consumer and business needs (Dual customer approach). BRS has designated a staff member to mentor local VR office staff in their local business outreach efforts.

Project SEARCH: Indiana has implemented this national training and employment model for youth and young adults with significant disabilities that is resulting in quality employment outcomes. Key partners for Project SEARCH include youth and their families, BRS, schools, businesses and providers.

Centers for Independent Living (CIL) and Independent Living Programs: BRS makes a concerted effort to maintain an open working relationship with the CILs that are located in Indiana. Counselors and other staff make referrals to centers and programs. The center staff refer individuals to BRS. BRS supports the continuing goal of providing opportunities and assistance to the CILs that will enable them to become independent from State funding. The BRS Director of Policy and Planning meets bi-monthly with CIL Directors to provide updates; as well as, conducts quarterly meetings with CIL Directors, BDDS Director, BRS Directors, Older Blind Program Coordinator, and Money Follows the Person staff.

Community Rehabilitation Programs (CRPs): BRS has a close working relationship with CRPs which include Community Mental Health Centers (CMHCs). There are currently Purchase of Service Agreements (POSAs) with 84 programs. Agency and program staff interact daily, and are involved in local planning activities for the benefit of individuals with disabilities. The CRPs provide individualized placement services through a results based funding system.

The Bureau of Developmental Disabilities Services (BDDS): BRS works very closely with BDDS in ensuring seamless transition to Supported Employment Follow Along (SEFA) services. At time of job placement, counselors submit transfer to SEFA documentation to ensure follow along services are in place prior to BRS case closure. VRS partners with BDDS on the ‘Employment First’ demonstration project as well as a statewide employment initiative which has the goal of moving people with developmental disabilities from segregated to integrated employment settings.

Division of Mental Health and Addiction (DMHA): BRS staff work closely at a local level with the DMHA funded Centers for Mental Health. BRS has a training contract which provides training and consultation to all employment services providers, including mental health centers and BRS staff regarding employment for people with disabilities, including a focus on mental illness. There are approximately 25 CMHCs across the state that have BRS POSAs for placement services. DMHA continues to promote employment for persons with mental illness by including employment and career planning as measures in consumer services reviews.

Department of Workforce Development (DWD): Counselors continue to have a presence in local DWD offices. During FFY 2012 the Regional Workforce Boards (WIB) started operating under a new protocol that calls for VRS as a mandatory partner. As a result, VRS staff have been appointed as WIB representatives and written agreements have been developed with each WIB. Furthermore, BRS provided support to DWD in applying for a Disability Employment Initiative (DEI) grant, which was awarded to Indiana at the beginning of FFY13. BRS is engaged in ongoing communication with DWD. BRS has also entered into a MOU with DWD to implement enhancements to the Indiana Career Connect (ICC) job bank. These enhancements went live in FFY13 and will be helpful in helping VRS to match qualified VRS job candidates with job openings.

Department of Education (DOE): BRS collaborates with DOE on providing seamless transition services. VR Counselors continue to have a presence in local schools, are invited to case conferences, work with students and families to determine transition needs and take applications from students while they are in high school. The goal for all transition aged students is to have a VR IPE in place prior to exit from high school. BRS continues to collaborate with the Seven Cadres of Transition Leaders, established in 2011, to ensure transition age youth have access to VR services that lead to employment outcomes. The Cadres were established to build statewide capacity through the work of the Indiana Secondary Transition Resource Center funded by the Indiana Department of Education; BRS has the opportunity to provide input and feedback to the Cadres.

Social Security Administration (SSA): BRS collaborates with SSA on Ticket-To-Work. BRS continues to collaborate with Indiana’s Benefits Information Network (BIN) to ensure that beneficiaries receive appropriate benefits planning and education on utilizing work incentives to work toward self sufficiency.

Veterans Administration (VA): Employment can play a major role in the recovery of wounded and injured service members. To support these brave men and women in their return to civilian life, BRS works with various local, state and federal entities concerning statewide veterans services. For example, a strong relationship exists with the Crane Learning and Employment Center that provides education and on the job training for veterans with disabilities along with the federal Veterans Benefit Administration – Vocational Rehabilitation and Employment, under the U.S. Department of Veterans Affairs. BRS has a collaborative working agreement that will assist veterans in receiving seamless information and referral services from both the state and federal VRS service agencies. This agreement includes staff cross training which will take place in late FFY13 or early FFY14.

BRS maintains a collaborative working relationship with several advocacy and consumer support groups and organizations. These include IN-APSE: The Network on Employment; The Indiana Council on Independent Living; Indiana’s Parent Training and Information Center (formerly IPIN), Indiana Resource Center for Families with Special Needs (IN*SOURCE); the Association of Rehabilitation Facilities in Indiana (INARF); and the Arc of Indiana. Input from these groups is sought prior to any major changes in BRS policies and procedures. In addition, BRS is also partnering with the Brain Injury Association of Indiana (BIA) on carrying out activities developed through the Traumatic Brain Injury (TBI) State Demonstration Grant.

Client Assistance Program (CAP): BRS and the Protection and Advocacy Services/Client Assistance Program (CAP) work together by discussing pertinent issues, identifying training needs, and collaborating on training opportunities. CAP is represented on the BRS Commission.

Department of Agriculture: Consumers utilize the Breaking New Ground program located at Purdue University. This program assists farmers with disabilities as well as providing outreach to rural communities (e.g., accessibility of churches).

Small Business Administration (SBA): As consumers explore small business ventures, BRS utilizes the resources available through local SBA facilities. SBA has specialized staff that frequently work with BRS consumers on developing business plans. Consumers also participate in classes through SBA.

Assistive Technology Project: BRS works closely with Easter Seals Crossroads Assistive Technology Center to ensure that the Assistive Technology Act federal priorities are addressed. In addition, VR Counselors may participate in ongoing assistive technology training. BRS staff and BRS consumers can access the equipment loan program to test various types of equipment or borrow equipment to be used when repairs are necessary to previously purchased items.

This screen was last updated on Jun 28 2013 11:06AM by Joshua Potter

Attachment 4.8(b)(2) Coordination with Education Officials

  • Describe the designated state unit's plans, policies, and procedures for coordination with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services, including provisions for the development and approval of an individualized plan for employment before each student determined to be eligible for vocational rehabilitation services leaves the school setting or, if the designated state unit is operating on an order of selection, before each eligible student able to be served under the order leaves the school setting.
  • Provide information on the formal interagency agreement with the state educational agency with respect to
    • consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to post-school activities, including VR services;
    • transition planning by personnel of the designated state agency and educational agency that facilitates the development and completion of their individualized education programs;
    • roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services;
    • procedures for outreach to and identification of students with disabilities who need transition services.

Transition services are for the purpose of providing a planned, efficient movement of students with disabilities from high school to work and/or further education or technical training. Efforts continue to expand the Transition Policy Workgroup (formally known as the ‘290 Group’) to identify and address the barriers that continue to exist impacting the transition from school to work success of youth with disabilities. This group will eventually include representation from a wide range of partners including BRS, Education, Mental Health, Developmental Disabilities, Indiana AHEAD, Workforce Development, Corrections, Social Security as well as family advocacy groups, vendors, and the Indiana Institute on Disability and Community. BRS will also collaborate with the Transition Advisory Committee, which includes representation from the various school districts across the state.

Upon obtaining written consent, the school corporation and VR staff confer at least one time per year to review transition age students. If a student may be eligible for and benefit from BRS services, the VR Counselor will be invited to the case conference meeting that will take place during the school year before the students projected final year of school, or earlier, if appropriate. During that, or other meetings, as appropriate, the student/parent are advised of the array of BRS services that may be available and the process to access those services. The case conference committee (whether BRS is at the meeting or not) must develop a transition individualized education plan (IEP) that will be in effect when the student enters into grade nine, or becomes 14 years of age, whichever occurs first.

The IEP must include, among other information, the following, which will assist the VR counselor in supporting the student once the transition is complete:

-Information from age appropriate transition assessments of strengths, preferences, and interests.

-Appropriate measurable postsecondary goals, based upon age appropriate transition assessments that are related to training, education, employment, and, where appropriate, independent living skills.

-Documentation regarding whether the student will pursue a high school diploma or a certificate of completion.

-The transition services needed to assist the student in reaching the postsecondary goals, including the individuals and agencies identified for implementing the transition services.

A) Consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to post-school activities, including VR services

BRS has a contract with an entity that will provide training and technical assistance to local BRS staff regarding the provision of transition services. Included in the contract will be an expectation to maintain and revise, as necessary, various transition related products, including a training module on ‘transition from school to work’ that can be accessed via ‘e-learning’. Other products include, for example, ‘Vocational Rehabilitation Services: Building Effective Transition Partnerships,’ and ‘The Roadmap to Choosing an Employment Provider.’

Evaluation and follow-up on students receiving transition services is the responsibility of DOE by means of the Indiana Transition Initiative Graduate Follow-up System which is a computer resource tool designed to facilitate the collection of information about former students and their post-school experiences. The summary reports generated by the system can be used to improve local interagency planning and transition services. BRS continues to track numbers of transition consumers served, and their outcomes. During the next year the VRS Policy and Procedure Manual will be reviewed and updated.

Indiana has a state law (Senate Enrolled Act 606) related to transition services which identifies the various responsibilities of schools and adult service providers.

(B) Transition planning by personnel of the designated State agency and the educational agency for students with disabilities that facilitates the development and completion of their individualized education programs under section 614(d) of the Individuals with Disabilities Education Act. In addition to the special education legislation described above, Indiana has passed legislation (Senate Enrolled Act 606) that mandates that local schools and BRS staff coordinate certain activities related to transition:

1. With adequate notice, the VR counselor will attempt to attend the case conferences during the last two school years of students who may be eligible for services.

2. Adult services providers, to include BRS, DWD, the Department of Health, BDDS, and the Bureau of Aging and In-Home Services, provide information to local schools regarding how to access their services. Schools are to present this material to students and families during case conferences when transition is discussed.

3. BRS is to meet with local school staff at least once a year to assist in determining students who may be eligible for services.

4. The VR counselor will perform the duties of advocate and consultant to students and, where appropriate, to their families.

5. The VR counselor will promote communication with students and families by attending appropriate student activities including case conferences, career days, transition fairs, family and student forums, and other consultative services on behalf of students.

6. Applications for VRS may be taken during the second to last year of high school (junior year), or earlier, if appropriate.

7. The Individualized Plan for Employment (IPE) shall be developed prior to the students exit from school. In the event that Indiana implements an Order of Selection, BRS will serve and develop an IPE for each eligible student, able to be served under the order, prior to exiting the school setting.

(C) The roles and responsibilities, including financial responsibilities of each agency, including provisions for determining State lead agencies and qualified personnel responsible for transition services:

Transition services are a cooperative effort. VR counselors are invited to assist with the planning related to transition services. The local school corporation takes the lead while the individual is a student, and when the student exits the school program, BRS becomes the lead agency. The VR counselor is then the responsible party for the provision of transition services to eligible students. There is a formal interagency cooperative agreement between the Family and Social Services Administration and the Department of Education. This agreement was updated and is in the process of obtaining signatures as of June 2013. The MOU will be reviewed and revised as needed. The cooperative agreement states that: The roles and responsibilities, including financial responsibilities, of each agency, including provision for determining State lead agencies and qualified personnel responsible for transition services:

a) The student’s IEP will define the services and responsible payer for each of the services. (34 CFR §300.301 (a)) If BRS is responsible for payment of a service, this will be defined on the Individualized Plan for Employment (IPE). Services will be provided in accordance with the student’s IEP, the requirements of 511 IAC Article 7, and the Vocational Rehabilitation Services Policy and Procedures Manual.

b) Each agency will maximize coordination in the use of public funds.

The VRS Policy and Procedure Manual states that for each student identified as an individual who may be eligible for BRS, the school will invite the VR counselor to attend the student’s annual case conferences for both of the two years prior to the projected exit from school. When the application for BRS program participation is desired and appropriate, the application must be taken as early as appropriate, but not later than the beginning of the last semester of the student’s projected exit year. Once the student has applied, placement and related services may be authorized, as appropriate, at any time following completion of the students next-to-last year of school (e.g., following completion of the junior year), or earlier, if identified in the students IPE as appropriate to meet the students individualized vocational needs. Vocational rehabilitation services provided prior to the students exit year from school cannot supplant or duplicate any services for which the school bears primary responsibility.

(D) Procedures for outreach to and identification of students with disabilities who need transition services.

In addition to those activities described in the above sections, BRS is responsible for providing written information to students and their families regarding adult services. This written information is available in both English and Spanish.

A brochure and cover letter is sent out annually to all guidance counselors in the local high schools informing them of BRS and requesting them to inform all students in regular education who might be eligible for the BRS program.

VR counselors and/or area supervisors are involved in local transition councils if they exist in the community. Councils are made up of local stakeholders who are involved in the transition from school to work and adult life. Councils could include students/family, school personnel, service providers, etc.

Upon obtaining written consent, the school corporation and BRS confer at least one time per year to review transition age students. If a student may be eligible for and benefit from BRS, the VR Counselor will be invited to the case conference meeting.

This screen was last updated on Jun 28 2013 3:03PM by Joshua Potter

Attachment 4.8(b)(3) Cooperative Agreements with Private Nonprofit Organizations

Describe the manner in which the designated state agency establishes cooperative agreements with private non-profit vocational rehabilitation service providers.

The manner in which the designated State agency establishes cooperative agreements with private non-profit BRS providers is consistent with the requirements of the State plan. BRS currently purchases an array of services from a variety of vendors, including vocational evaluation, placement, and supported employment services. BRS promotes consumer choice in the provision of services. There are a total of 84 agencies with POSAs for providing employment services (Results Based Funding) in Indiana. These 84 vendors consist of Community Rehabilitation Programs and Community Mental Health Centers.

This screen was last updated on Jun 28 2013 11:09AM by Joshua Potter

Attachment 4.8(b)(4) Arrangements and Cooperative Agreements for the Provision of Supported Employment Services

Describe the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities in order to provide the following services to individuals with the most significant disabilities:

  • supported employment services; and
  • extended services.

Indiana receives approximately $500,000/year of Title VI B funds to provide supported employment (SE) services. The agency has made a commitment to serve people with the most significant disabilities and also utilizes Title I dollars to serve this population. BRS spent $9,579,067.85 on SE services, and served 3147 consumers with most significant disabilities (MSD) in FFY12. In FFY12, 1,076 individuals who received SE services were successfully placed in competitive employment.

BRS works collaboratively with the Bureau of Developmental Disabilities Services (BDDS) to provide SE and seamless transition to extended services (i.e. supported employment follow along (SEFA) services). VR counselors initiate transfer to follow along at the time of job placement. This ensures that BDDS eligible consumers move directly into follow along services after case closure without a gap in services. Training on job stabilization and transfer to extended services was conducted in June 2013 in preparation for implementing changes to the process for determining stabilization on the job. This procedural change will take place July 1 and will help to ensure more accountability from both VR and employment services providers in determining that individuals are stable in their jobs prior to VR closure and transfer to extended services.

This screen was last updated on Jun 28 2013 11:10AM by Joshua Potter

Attachment 4.10 Comprehensive System of Personnel Development

Data System on Personnel and Personnel Development

BRS makes projections for the coming year on the types and numbers of employees needed based on current caseload sizes, demographic information regarding the population of Hoosiers with disabilities, the projected number of individuals exiting high school with disabilities, and trends regarding number of clients served in recent years. The budget and state allocation available also drive the determination for the number of staff that can be sustained within BRS. Reports that outline ratios of VR Counselors to consumers on a statewide, region, area, and counselor basis, are readily available and are regularly reviewed by management. In the last federal fiscal year, the Counselor to consumer ratio was 1:110, although considering current staff vacancies a more accurate ratio is 1:115 for all filled VR Counselor positions. In addition, BRS management analyzes staffing needs based on projections of the number of people expected to retire as well as turnover due to other reasons (i.e. promotions, resignations, etc). BRS has consistently hired 20-25 new counselors per year due to retirements and turnover until recently when that number has increased to approximately 35 in FFY12. This increase is largely due to promoting counselors to management positions within BRS. Subsequently, the VR counselor/consumer ratio has decreased as new VR counselors are being hired and mentored. Over the next five years we will need to fill additional vacancies due to an increased number of employees reaching retirement age. The projected number of consumers to be served is among the data reviewed in consideration of staffing levels.

The following are projections of the anticipated number of applicants and eligible individuals coming into the system annually for each of the next five years.

Baseline Estimate

• FFY12 (Applicants: 13,797; Eligible: 10,931)

• FFY13 (Applicants: 13,500; Eligible: 10,500)

• FFY14 (Applicants: 15,036; Eligible: 12,029)

• FFY15 (Applicants: 15,183; Eligible: 12,147)

• FFY16 (Applicants: 15,331; Eligible: 12,265)

• FFY17 (Applicants: 15,478; Eligible: 12,382)

The figures above are estimates of applicants and people who are eligible for VR for the next five Federal Fiscal Years (FFYs) based on recent trends. FFY12 actuals are provided for comparison. It is expected that VR will see an increase in applicants and eligible consumers in FFY14. This increase is anticipated as a result of BRS outreach activities to schools, businesses and other stakeholder organizations. Additionally, the increased numbers are expected due to BRS’ ability to more quickly replace VR staff vacancies than experienced in recent years. BRS administration believes that a counselor-consumer ratio of no more than 1:110 is best practice to maintain efficient caseload management. As the number of applicants and people who are eligible are anticipated to increase, the number of staff needed to meet consumer needs may increase as well. For at least the next year, staffing levels will remain the same. Current estimates indicate that approximately 27 of the 155 VR Counselors (filled positions as of this submission), 15 support staff, 5 area supervisors, and 1 region manager staff are currently eligible for retirement.

 

Row Job Title Total positions Current vacancies Projected vacancies over the next 5 years
1 Vocational Rehabilitation Counselors 161 6 120
2 VR Area Supervisors 25 2 12
3 Special Supervisors 2 0 0
4 VR Region Managers 5 1 1
5 BRS Management/Leadership Staff 5 1 2
6 VR Support Staff 52 1 25
7 Blind/VI/Deaf programs 9 0 3
8 BRS Support Staff 14 1 6
9 0 0 0
10 0 0 0

 

Indiana has a CORE-accredited masters program to prepare counselors to work in the state agency. Ball State University has a long-standing Master’s of Rehabilitation Counseling Program that has graduated 82 students since their masters program started in 1995, which includes 7 new graduates in 2012. The program currently has 10 students enrolled.

Though Indiana has other university institutions that offer degrees in related fields that might meet its hiring qualifications (including some that offer Rehabilitation Counseling degrees that are not currently recognized by CRCC), these programs do not have the required certification or licensure to prepare graduates for VR counselor positions. Once personnel are hired via a related field, the Indiana Leadership Academy offers the necessary training to prepare them for the position as a VR counselor.

We encourage students to participate in internships in the BRS agency and believe this to be a valuable VR Counselor recruiting practice. BRS works closely with Indiana University through the Indiana Institute on Disability and Community in the provision of the Leadership Academy and other training initiatives.

 

Row Institutions Students enrolled Employees sponsored by agency and/or RSA Graduates sponsored by agency and/or RSA Graduates from the previous year
1 Ball State University 10 0 0 7
2 0 0 0 0
3 0 0 0 0
4 0 0 0 0
5 0 0 0 0

 

Equal Opportunity Employment

The State of Indiana has an Equal Employment Opportunity policy that states that the State will be fair and equitable in its relations with employees and applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, or disability. A significant number of BRS employees are people with disabilities. In addition to posting on the state job bank, BRS works with the State Personnel Department to reach a wider applicant pool, e.g. information sent to list serves or posting in alternate publications.

Staff Development

The procedures and activities that are undertaken to ensure that all personnel are appropriately and adequately trained and prepared are outlined below. The training initiatives identified are directed toward all levels of staff. Needs assessment information is used to develop a plan to meet both individualized and statewide training needs. In addition, staff is encouraged to participate in locally offered training as well as national level training. CRC credits are given for all agency sponsored training that meets CRC criteria. This is done to assist VR counselors in maintaining professional accreditation. State Personnel has been apprised of the federal laws and regulations in reference to the CSPD. The minimum qualifications for counselors in Indiana reflect the need to hire professionals who have a master’s degree in rehabilitation counseling or closely related area, or have a CRC. Job postings for counselors reflect these minimum qualifications.

Recruitment and Retention

Major initiatives within the BRS program have occurred to address areas of personnel dissatisfaction. This includes filling long term vacancies, i.e. a year ago 12% of the VR counselor positions were vacant; actively responding to the recommendations from a survey conducted in regard to VR counselors working virtually, i.e. constantly improving technology such as piloting IPADs; and improved communication across all levels of the agency, i.e. regularly scheduled leadership, management, supervisor, regional and local office meetings, BRS Director monthly field visits and quarterly updates, and holding a statewide symposium.

The BRS agency continues to offer counselors and support staff opportunities to participate in special agency projects outside of their regular work routines; this includes offering counselors interested in being promoted to supervisors the opportunity to gain leadership experience through workgroups designed to work on policy revision. In the coming year, BRS will work to establish a more targeted focus on reaching out to local universities more aggressively, as a recruitment source for people with master’s degrees in rehabilitation counseling or closely related areas.

 

Standards that are consistent with any National or State-Approved or -recognized certification, licensing, registration, or, in the absence of these requirements, other comparable requirements (including state personnel requirements) that apply to the profession or discipline in which such personnel are providing Vocational Rehabilitation Services:

The State of Indiana has chosen to pursue the national standards established for pursuit and implementation of the CSPD due to the absence of a state licensure for VR counselors. Indiana has chosen the national standard of a Master’s Degree in Rehabilitation Counseling or closely related area as its educational standard. Counselors who have previously met the CRC standard with less than the Master’s Degree and have maintained their certification through the necessary hours of continuing education will be considered to have met the required standard.

To the extent that existing standards are not based on the highest requirements in the state applicable to a particular profession or discipline, The VR Training Coordinator will facilitate a plan/process to retrain or hire personnel within the Designated State Unit to meet standards that are based on the highest requirements in the state. The plan will include measures to notify designated state unit personnel, Institutions of Higher Education, and other public agencies of these steps and the timelines for taking each step.

In situations where BRS cannot fill a Counselor position with a suitable candidate who has a MA/MS in Rehabilitation Counseling, a CRC, or a MA/MS degree in a related field, BRS will hire a Bachelor level candidate. A training plan will be implemented wherein the candidate will be required to obtain a MA/MS degree in Rehabilitation Counseling within 5 years of the hire date without financial assistance coming from BRS. BRS will do everything in its power to assist the candidate in finding funding for school. During this time, and as long as the candidate maintains acceptable progress on the training plan, the candidate will be eligible to conduct the non-delegable functions.

Additional information is provided below:

-Specific Strategies for Retraining, Recruiting, And Hiring Personnel

Please see previous section ‘Plan for Recruitment, Preparation and Retention of Qualified Personnel’

-The Specific Time Period By Which All State Unit Personnel Will Meet The Standards

Indiana BRS successfully petitioned for an extension to the current CSPD requirements until 12/31/2017 to meet all of the requirements.

-Procedures For Evaluating The Designated State Unit’s Progress In Hiring Or Retraining Personnel To Meet Applicable Personnel Standards Within The Established Time Period:

BRS will maintain a list of the VR counselors who do not meet the applicable Personnel Standards. The appropriate Area Supervisor for each of these VR counselors will monitor the training plan and mentor the counselor to ensure completion within the designated time. Progress has been noted in the total percentage of staff meeting the CSPD requirements. In the prior year 95% of VR staff met the requirements. In the reporting year 97% of VR staff met the requirements.

-The Identification Of Initial Minimum Qualifications That The Designated State Unit Will Require Of Newly Hired Personnel When The State Unit Is Unable To Hire New Personnel Who Meet The Established Personnel Standards:

The State of Indiana has chosen to pursue the national standards established for pursuit and implementation of the CSPD due to the absence of a state licensure for VR counselors. Indiana has chosen the national standard of a Master’s Degree in rehabilitation counseling or closely related area, or CRC, as its educational standard.

-The Identification Of A Plan For Training Newly Hired Personnel Who Do Not Meet The Established Standards To Meet The Applicable Standards Within The Time Period Established For All State Unit Personnel To Meet The Established Personnel Standards:

Currently, 150 of the 155 counselors currently employed by Indiana BRS meet the CSPD requirements in Indiana by having a master’s degree in rehabilitation or closely related area, or CRC accreditation. All new hires meet the current CSPD requirements. The 5 staff not meeting the CSPD requirement have been made aware of the 12/31/2017 deadline and are on training plans intending to acquire the degree required.

Indiana has a total of 29 staff, including counselors, area supervisors, region managers, and management who have CRC certification (as of this submission). Counselors who sat for the CRC or for re-certification in 2012 had access to reimbursement for examination fees. This reimbursement will continue. For all individuals who have master’s degrees but do not have all of the core courses necessary to sit for the CRC exam, the agency will pay for the necessary core courses, with budget approval on a course-by-course basis depending on availability of funds, to assist them in qualifying for the CRC exam.

 

-A System Of Staff Development For Professionals And Paraprofessionals Within The Designated State Unit, Particularly With Respect To Assessment, Vocational Counseling, Job Placement, And Rehabilitation Technology:

Indiana BRS is taking advantage of the ‘40th birthday’ of the Rehabilitation Act, as amended to create a theme of ‘getting back to basics’. In this getting back to basics, the focus is on the comprehensive assessment, counseling and guidance, job placement and rehabilitation technology. Indiana’s human resource system includes performance appraisals completed for each staff member, and a plan to provide training, education, and staff development to ensure that staff are knowledgeable and skilled in the ever-changing field of rehabilitation. Counselor training needs are assessed through survey, dialogue, supervisor recommendations, and agency directives. Trainings for the coming year are planned in response to the training director’s assessment of these needs and through the use of periodic training needs surveys.

-Procedures For The Acquisition And Dissemination To Designated State Unit Professionals And Paraprofessionals Significant Knowledge From Research And Other Sources:

Several mechanisms are in place for training purposes, including the In-Service Training Grant from RSA, a training contract with IIDC which includes the web-based Leadership Academy, staff participation in national, state and local training opportunities, Biennial symposium for BRS staff, and webinars that are offered on a national, state and local basis, including monthly Assistive technology webinars.

To support the training of all VR staff, the RSA funded In-Service Training Grant will be utilized in several ways, with training needs prioritized based on available funding. Quarterly trainings, technical assistance meetings, and various annual conferences have continued to help improve the professional development of BRS staff. In-Service Training Grant funds assist all VR employees in attending professional development conferences to increase skills. Funding allows employees to attend annual conferences such as the Indiana Association of Rehabilitation Facilities (INARF) and the Indiana Association of Persons in Supported Employment (INAPSE).

Introductory training for new VRCs consisting of a one-month self-study continues to be part of new staff orientation. The program consists of modules covering the foundations of Vocational Rehabilitation, including the history of disability and awareness of disability types to step-by-step instructions through the Indiana VR process. In addition, VRCs are directed to shadow other staff, have dialogue with supervisors, and interact online with training developers. Introductory training is evaluated through training evaluations and feedback from supervisors regarding individuals’ ability to assume caseload responsibilities after completion of the training. In addition to this orientation, a 1-year CORE level coursework has been developed that models the standards in line with the CRC accreditation and provides evidence of further knowledge and understanding of the rehabilitation system. After the CORE level coursework is completed, Specialized and Advanced coursework (which is continually enhanced with new training topics being added) provides ongoing education to all existing counselors in specific areas. These are the core components that make up the Vocational Rehabilitation Leadership Academy (VRLA).

The competencies being covered include the following:

Supported Employment Evidence-Based Practices

Social Security Work Incentives

Job Development

Person-Centered Planning

Creative Problem Solving

Employment Support Strategies for Persons with a Serious Mental Illness

Employment Support Specialist Basic Training

Job Retention

Ticket to Work and Work Incentives Improvement Act

Career Development

Strengths-Based Case Management

Team Building

Supported Education

Orientation

BRS Systems

Case Management

Benefits Counseling/SSA Work Incentives

VR Guidance

Job Development

Foundations of Rehabilitation

Assistive Technology

Counseling

Ethics

Neurological Brain Disorders

Independent Living Service/Centers

Assistive technology is an ever-changing area requiring ongoing updates to assist counselors in providing the most up-to-date information to consumers. With the assistance of IN-DATA (Indiana Assistive Technology Act) and other state-of-the art technology providers, ongoing training continues annually for VR counselors, supervisors, and other direct service providers through traditional training means as well as podcasts, blogs and internet radio broadcasts. In FFY13, IN-DATA began conducting ‘First Friday’ webinars, which includes a focus on a different assistive technology topic area each month, and is a training designed specifically for VR Counselors.

BRS has a Statewide VR Training Coordinator who ensures appropriate acquisition and dissemination of training to BRS staff. This individual is responsible for addressing all training needs, including new staff training, design of training programs, ensuring evaluation of each training program, ensuring that CRC credit is provided for all qualifying programs to assist counselors in maintaining accreditation, and, providing logistical assistance for all agency-sponsored trainings.

All BRS supervisors and region managers play an important role in the day to day and systemic training initiatives. For instance supervisors mentor the VR counselor on adapting the concepts learned through VRLA to real life situations. The supervisor provides ongoing troubleshooting and problems solving. Each Region Manager is responsible for specific topical priority areas, i.e. vehicle modifications, ex-offender placement, and traumatic brain injury and work with the training coordinator to develop and implement training opportunities on those topics.

Training is held in a manner and format appropriate to provide easy access for employees in accordance with ADA. Training materials are made available in alternative formats such as large print, Braille, on computer disk, or audio-recorded. Interpreters for the deaf are provided whenever needed. Other reasonable accommodations are provided whenever needed. All prospective trainees are surveyed prior to each training program to determine individualized accessibility needs, and training announcements are sent to all appropriate staff and made available in accessible formats if needed.

All training programs will have an evaluation component to them. This will consist of written evaluations completed by the participants and a review of the intended impact of each program to see if the goals have been met. Other methods of evaluation will include quality assurance measures conducted at the local and statewide level, consumer satisfaction surveys/focus groups, and IRIS (case management system) reports indicating desired outcomes such as increases in competitive placements.

Resources

Indiana BRS uses the resources of TACE, colleges and universities, and information gathered from other states to keep staff up to date on research in rehabilitation. This information is discussed and disseminated through various training programs conducted by the state agency. BRS was successful in obtaining a competitive grant through the Boston RTAC for training on supervisor competencies in a virtual environment. These competencies continue to be implemented.

Emergent Priorities

BRS has identified some training priorities, which include:

• Medical aspects training on disabilities such as autism, traumatic brain injury, and mental illness

• Transition from school to work

• Ticket to Work

• Quality of employment outcomes

• Business Outreach

• Training for unserved/underserved populations

• Use of independent Living centers as a resource

• Back to basics of counseling and guidance and comprehensive assessment.

BRS staff will continue to do joint training with community rehabilitation program staff. The focus of this training has been person-centered planning in the strategic planning process, performance-based placement, or other topics depending on local need. The emphasis for all training programs will be employment outcomes for people with significant disabilities. Increasing the skill levels of counselors and employment training specialists will result from this continuing training relationship. This results in greater collaboration among these organizations to ensure this need is met through both existing training programs and the sponsorship/development of additional training programs.

 

Every attempt is made to hire staff that is trained to communicate in the native language or mode of communication of consumers who access BRS services. Specific VR counselors across the state are designated as rehabilitation counselors for the deaf and hard of hearing (RCD). There are also Counselors who work specifically with individuals who are blind or who are visually impaired. BRS attempts to fill these positions with staff that have proficiency in American Sign Language or expertise in working with individuals who are blind or visually impaired. BRS has provided tablets to the RCDs to access video remote interpreting services. Area offices have access to resources to provide materials in alternative formats for individuals who are blind or visually impaired. Foreign language interpreters are provided on an as needed basis for VR applicants and consumers. VRS also employs counseling and supervisory staff who are bi-lingual in Spanish and English. BRS is committed to making reasonable accommodations for all staff that have disabilities.

 

Coordination with DWD staff, DOE staff, and high school transition programs will continue as efforts are made in transitioning students with disabilities into the workforce statewide. IIDC serves as a transition resource to BRS. Training and technical assistance will be offered statewide and the targeted audience is parents, students, school officials, BRS professionals, CRP staff, and DWD professionals.

Joint training of DWD staff and BRS staff on the resources each entity has to offer and methods for increasing coordination of services has occurred in the past and will continue. DWD and BRS training staff will share training resources in introductory training of our respective employees, as well as in the provision of training on labor market information.

This screen was last updated on Jun 28 2013 3:10PM by Joshua Potter

Attachment 4.11(a) Statewide Assessment

Provide an assessment of the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  • individuals with most significant disabilities, including their need for supported employment services;
  • individuals with disabilities who are minorities;
  • individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program; and
  • individuals with disabilities served through other components of the statewide workforce investment system.

Identify the need to establish, develop, or improve community rehabilitation programs within the state.

The State Plan shall:

(i) include the results of a comprehensive, statewide assessment, describing the needs of individuals with disabilities residing within the State, particularly the vocational rehabilitation services needs of

(I) Individuals with the most significant disabilities, including their need for supported employment services;

(II) Individuals with disabilities who are minorities and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program carried out under this title; and

(III) Individuals with disabilities served through other components of the statewide workforce investment system (other than the vocational rehabilitation program), as identified by such individuals and personnel assisting such individuals

(ii) include an assessment of the need to establish, develop, or improve community rehabilitation programs within the State; and

(iii) provide that the State shall submit to the Commissioner a report containing

information regarding updates to the assessments.

(iv) Results of a comprehensive, statewide assessment.

Data Collection

While Indiana’s formal comprehensive statewide needs assessment is conducted every three years, data is gathered on a continuous basis. It is a joint effort of the Bureau of Rehabilitation Services (BRS) and the Commission on Rehabilitation Services (CRS). The Commission provides ongoing input, especially in the acquisition of satisfaction data. It also provides input into the development and content of the final report. Commission members have an opportunity to review and offer comments prior to the release of the triennial needs assessment. Indiana’s 2013 comprehensive statewide needs assessment reflects a synthesis of quantitative and qualitative data addressing the state’s overall vocational rehabilitation needs. Although Indiana has a well-developed service delivery system that largely meets the needs of its consumers, there are selected areas where needs are not yet fully met.

This report reflects the input of consumers, providers, independent living center consumers, and Vocational Rehabilitation Services (VRS) staff, as well as an analysis of demographic and economic data. The data collection techniques varied as well. They included focus groups of consumers of VRS and Centers for Independent Living (CIL), facilitated discussion with all VRS staff, feedback from the Commission on Rehabilitation Services, input from providers through a structured discussion at an Indiana APSE (Association of People Supporting Employment First) meeting, and analysis of partner publications and published data. As an addendum to the State annual plan, this assessment focuses on item (i) above.

Commission on Rehabilitation Services Input

BRS staff received the following comments from the members of the Commission on Rehabilitation Services:

Standards and Indicators

Number of Placements

• “Numbers are going up and that is good, especially considering all the staff vacancies there have been. This is not a job that is learned overnight; it takes 18 months or so to become a well-trained counselor. BRS staff are commended for this increase because it reflects excellent work done by BRS staff.”

• “Outcomes are to be applauded; with the economy the way it is, this is a very good thing.”

Services to Individuals Who Are Significantly Disabled

• “Work Experience program offered opportunity for individuals to get short-term work experience to see how they could perform on a job. As a provider, it was successful. For whatever reason, the program was stopped. The program was valuable for people with significant disabilities. BRS should include Work Experience in the state plan to get comments from the public. It is thought that this indicator would increase significantly if this program was included back into BRS programs. It’s been tried in other states and been very successful. It encourages VRS Counselors and Employment Consultants to work together and it was beneficial for the employer as well. A lot of job opportunities were created through this program because it allowed the employer to see the success. On the Job Training (OJT) services are only offered to Tier 2 consumers, not Tier 1. Work Experiences were offered for both Tiers. If the Work Experience program is reinstated, maybe W.E. could be targeted to Tier 1 since OJT isn’t.”

• “VRS is encouraged to work with the Department of Workforce Development (DWD) to develop relationships. Having a number of employment people making multiple contacts to the same employers becomes overwhelming. BRS needs to look at collaborations and approach the different aspects; i.e., Work Experience, On the Job Training (OJT), etc.”

• “VRS and employment providers need to have collaboration training. Possible resources could be available through INARF (the principal membership organization in Indiana representing providers of services to people with disabilities), DWD, etc.”

• “VRS is commended on the state training that has been done to ensure uniformity of severity determinations of disabilities in every office.”

Self-Support Indicator

• “VRS needs to continue to encourage the Benefits Information Network (BIN) program. This is an educational process for the consumer to understand their benefits, what incentives are available to them, etc. This conversation needs to begin early in the VRS case so that the thought process develops along the way, rather than just when it’s time to go to work. The purpose and benefits of the benefit planning services needs to be explained to applicants just like every other service so that the client has choice.”

• “VRS should really be commended for this; a 20% increase from FFY 10-12. This is a huge increase over 2 years and isn’t easy to do. It has to be a lot of money for individuals to earn to have such an increased percentage over the time span.”

Overall Performance

• “Kudos for a job well done. These are excellent results that reflect the very hard work done by all staff, especially considering staff vacancies, economy, number of new staff in training, etc. This is by far the best performance BRS has ever had and all BRS staff should be commended. In the past, the agency might have only met 3 indicators. All changes that the agency has made recently have been very positive. This shows the strong leadership provided by Nancy Zemaitis, BRS Director. She leads well and the Commission appreciates her hard work and diligence.”

Transition (Needs Assessment Topic)

• “Is there a way VRS can collect data on the contacts being made, progress being made, etc. with the schools from VRS Counselors? Some school corporations are not getting transition service information. It is understood that the lack of staff has had something to do with it, but is there a way to track that communication is happening with the schools? The problems lie with the rural areas which are smaller corporations.”

• “Can BRS enhance transition in the marketing materials (i.e., website, brochures, etc.)?”

• “There is a need to encourage better coordination with providers because transition is a task bigger than just the VRS Counselor. “

• “There also needs to be accountability on behalf of the schools. Communication and case conference invitations vary among schools within the same school corporation and throughout the state. VRS staff actively try to hold transition conferences, but it is difficult to get people to attend; despite having a good relationship with the school staff. It is very effective to go in to the school early in the year and start talking to the teacher of record about who might need assistance.”

• “The Centers for Independent Living (CILs) need to be utilized more because they can be more involved; since it’s not possible for every VRC to attend every case conference and often other support agencies are not at the meetings. CILs are knowledgeable about a variety of programs, agencies, and resources, thus they could be providing some initial guidance. They can be used for information/referral, peer support, etc. and help fill in the gap for those that can’t always attend.”

Employer/Job Market Match (Needs Assessment Topic)

• “Can VRS try and collaborate with the Economic Development Commissions? DWD is frequently tied in to these meetings, so it would make sense to involve VRS because VRS has potential candidates.”

• “Improvement in this area over the next three year will hopefully include a continued focus on client choice and making sure that VRCs are not making the decision for the consumer that their employment goal is too lofty.”

Underserved Populations (Needs Assessment Topic)

• Need to look at the Hispanic population. There are cultural/language barriers, so how can BRS work with this population better?

• The Amish community is prevalent in rural counties, how can they be reached?

• Indiana does not have statewide coverage of Centers for Independent Living. Need to look at expansion of centers so that all counties are covered. IL consumers from the covered main counties are served well, but even rural counties that are in service areas need more assistance. Limited funding prevents Centers from hiring staff to full cover their service areas.

• Nationally there is a push to end the incentive employ individuals in sheltered workshops. How is VRS preparing to address this need?

• There is expected to be an increase in demand from veterans. Need to look primarily at the needs of veterans in the rural counties. There is some overlap with Veterans Administration Vocational Rehabilitation ( VAVR) and State VRS, but where can improved collaboration occur? Walmart has announced an initiative to hire veterans (100,000 jobs) and it would be great to see VRS collaborate. Does VAVR reimburse State VRS for services?

• Farmers need to be looked at more closely. They have a good success rate in employment, but nationally it’s not so good. It’s one of the least served populations in VRS.

• The autism spectrum is so wide and it’s not very easily understood how to get this population into the employment [process]. How can VRS help this population better?

Consumer Input

Eight forums were held at the Centers for Independent Living (CILS) across the state. Each CIL invited consumers, and local VRS staff invited VRS consumers to participate in a discussion to provide input into the Comprehensive Needs Assessment. Seventy-three individuals with disabilities provided information.

While consumers felt that VRS exhibited many strengths, they also identified areas for improvement in services. Areas in which consumers felt positive toward VRS included:

• Ability to link people with needed resources

• Knowledge of assistive technology and how to obtain

• Provision of needed home modifications

• Provision of needed vehicle modifications

• Assistance with maintaining self-employment, such as farming

• Vending program

Areas for improvement were identified as:

• Individuals feel they are “categorized” and then pushed in one of two directions – immediate training or job placement

• Services vary among areas and regions – some have great counselors and others not very good

• Consumers seem not to know or remember about appeal rights

• Counselors are difficult to contact – not at office/too much turnover

• Informed choice does not always occur.

o Pushed toward training without understanding of cost

o Not provided with information as to the effectiveness of the Community Rehabilitation Program (CRP)

• If sent for job placement services, no contact with VRC

• BIN not provided early enough in the process

o BIN assessment not completed until job is found or after college graduation

An overall theme was that VRS needs to market itself better to consumers, the community, the business community, and VRS staff. Other themes included:

Unserved or Underserved Populations

• Mental illness

• Deaf

• Visual impaired

• Intellectual Disabilities

• “Elderly” – those over 50 - need skills refreshers or to learn new skills

Transition

• Earlier services needed

• Youth need to have work experience to put on job applications and to assist in learning soft skills

• Need to have assistive technology needs met prior to start of college program

• Some were not told of VRS services by school

• Colleges need info as to what worked and didn’t work in high school for the person

• Told not to apply for VRS until graduated

• Students need mentors to encourage them

• Need outreach to 504 students and those with physical disabilities

• Services and process for transition vary across the state

Community Rehabilitation Programs

• Limited job search strategies used – just given job leads from newspaper or internet

• Job coaches do not provide enough coaching – don’t teach the job

• Job coaches/Employment specialists need to inform employers of tax incentives

• Job coaches need to be better informed as to how to work with people with felony history

• Consumer told that the job coach could not work with person with an Intellectual Disability-Developmental Disability (ID-DD) – concern of not enough job coaching hours available and/or not enough job coaches

• Job placement takes too long

Consumers Need:

• To understand policy – i.e., why they are told “no” for certain services

• To understand and remember rights and responsibilities

• To know about Client Assistance Programs

• To understand what VRS does

o Consumers not aware of VRS activities with transition (in certain areas), with corporate development, or with other initiatives

o If not aware, feel that VRS does not care or understand

Employers Need:

• Support to overcome the feeling that it’s too much of a risk to hire individuals with disabilities

• Assurance—need to see success stories

• Education about accommodations, tax credits

• Information on how to make businesses physically accessible

• Local services—VRS needs to market where the employers are – through connections with chambers of commerce and other local employer organizations.

• Assistance supporting injured employees who are already on the job; this will open the door for others

• VRS outreach to specific industries, e.g., the “gaming” industry in southern Indiana.

Centers for Independent Living:

• Need to know more about VRS and VRS needs to know more about CIL services

• Are not available in all parts of the state

• Can help consumers understand how to advocate for themselves, how to disclose their disability and receive assistance through support groups

• Provide mentors for younger people

• Need to encourage people to work more

Over a period of 14 months, from January 1, 2012, to February 20, 2013, BRS received 1,868 responses to consumer satisfaction surveys that were sent to individuals whose case had been closed with VRS.

The survey consisted of a set of 15 questions and addressed matters related to the types of services consumers received, the way they were treated, and their employment results. Each question was rated on a five-point scale, where five means “very good,” and one means ”very bad.”

Without exception, consumers rated their experiences as above average. The scores were remarkably consistent over time, and in every instance, the more recent responses were slightly higher when compared with the previous survey period. VRS consumers consistently rated their experiences with their counselors and service providers as good or very good. They rated fringe benefits associated with their jobs lowest, although still above average.

Over 84 percent of the comments were positive, with the largest single category being positive comments about the counselors and agency staff.

Those consumers whose cases were closed as successful were significantly more likely to offer positive comments than those whose cases were closed as unsuccessful. Ninety percent of the comments provided by those who had a successful closure were positive, while less than half (46%) of the comments provided by those who had an unsuccessful closure were positive.

Provider/Partner Input

The Government Accountability Office, in an assessment of programs serving individuals with disabilities, has found a lack of coordination in Federal disability employment programs. (http://www.gao.gov/assets/600/592074.pdf). Indiana BRS continues to explore ways to work in a more efficient manner with all Federal and State employment agencies as well as with other appropriate private partners.

During a 2012 Indiana APSE conference forum, those in attendance were asked several questions. The responses are as follows:

• What strategies can be used to support individuals in earning above the Substantial Gainful Activity (SGA) level?

o Need benefits counseling and general counseling to see reason to earn SGA.

o Need for CRPs to find jobs where earnings are above SGA.

o Better transportation

• How can transition services be improved?

o Better relationships with schools – educate school personnel and families about VRS

o More work experiences – to develop skills and soft skills

o Setting realistic expectations

o Earlier linkage with VRS – no later than 1st semester of exit year

• What training topics should be presented?

o VRS changes with Trial Work Experience and Community Based Evaluations (CBE)

o Working with individuals with mental illness

o Working with ex-offenders

o Career counseling/job development/how to work with businesses

o Different ways to do training

- On line

- Communicating with other staff on cases

• How can self-advocates assist?

o Provide encouragement and training to develop self-advocacy skills

o Use success stories

o Mentor others

Vocational Rehabilitation Staff Input

The state Vocational Rehabilitation Counselors (VRC) are the direct link to the Indiana consumer population. Through their daily involvement in rendering or accessing services on behalf of the consumer population, they constitute one of the most important input sources for the needs assessment. In December 2012, all VRS staff participated in a facilitated discussion to provide input into the Comprehensive Needs Assessment.

In addition to the facilitated discussions with VRS staff, input from staff also occurs on a continuous basis, as the BRS director meets regularly with field staff. During 2012, meetings were held in each of the VRS regions. A summary of those discussions follows:

Topic: How do we ensure that services to individuals with significant and most significant disabilities result in competitive employment?

• Develop business relationships:

o Obtain more knowledge about businesses

o Provide businesses with information on job coaching

o Participate in local Chamber of Commerce

o Ensure that there is a local VRS employment specialist and that the specialist is reaching out to area businesses

• Address follow-along issues—how to extend past the 18 months

• Provide outreach to local community organizations

• Use Trial Work Experiences and Extended Evaluation with measurable outcomes

• Provide training for employment consultants

• Develop more Project SEARCH sites

• Focus more on vocational counseling and guidance

• Develop strategies on how to make better job matches

• Increase cultural sensitivity

• Provide transportation options

• Adjust college funding formula so more people can participate in training

• Provide outreach to disability groups

o HIV/AIDS

o Post-Polio

o Veterans

o Deaf/Hard of Hearing

o Blind and Visually Impaired

Topic: Transition Services. What has worked?

• Good relations and communication with transition coordinator

• Transition fairs/College day/VRS nights

• Early referrals to VRS

• Going to schools to provide VRS info/materials/do intakes/do plans

• Parent involvement

• Work experiences

• Project SEARCH

Suggested Improvements

For transition services:

• Develop better relationships with schools/help school personnel understand VRS (transition coordinators/teachers/guidance counselors)

• Get Bureau of Developmental Disability Services (BDDS) involved/inform students and parents early on

• Support schools providing transition services: better internships/work experiences/job readiness classes/career assessments/vocational planning

• Encourage schools/parents to be more realistic with students and families

• Involve students in planning and, where possible, allow them to explore work interests and preferences

• Address case conference issues:

o VRCs can’t attend all they are invited to

o Schedule VRC day for conferences, application.

o Talk with students/families prior to application.

o VRC to have standard hours at the schools.

o Meet with 9th grade life skills classes to inform of VRS and to start preparation for work.

• Provide opportunities for retesting/vocational better assessments

• Collaborate with other school staff (nurses, guidance counselors, school counselors)

• Encourage schools to share info with VRS

• Collect information for effective postsecondary accommodations—need to know what has worked/not worked for student; specifically, need more coordination on assistive technology needs, so student is prepared for first semester of college.

For CRPs:

• Provide training/education (how to establish business relations, get more hires)

• Provide better job search assistance: job carving/be creative/develop business relationships/better use of work experiences and trial work experiences

• Provide better Plan for Employment Services development

• Focus more on client’s needs

• Provide interpreters/more training to support specialty populations (visually impairments, deaf/hard of hearing, traumatic brain injury, autism, multiple disability)

• Collaborate/communicate more effectively with VRC

• Develop better relationship with WorkOne

For WorkOne Centers:

• Develop better relationship with VRS and CRPs/raise referrals to VRS

• Provide joint training of VRS on WorkOne services and WorkOne staff on VRS

• Provide more skills testing/ accommodations for work key testing/career assessments

• Work with VRS clients to help get jobs

• Utilize the variety of workshops available at WorkOnes

For Centers for Independent Living :

• Develop more cooperation/collaboration to increase employment opportunities

• Make resources more available/continue using what’s currently available (i.e. lending library)

• Educate families, individuals and others about services and self-advocacy

• Work more with VRS clients/counselors

• Address more types of disabilities (i.e. multiple disabilities)

• Establish additional CILS around the state

General Recommendations:

• Develop better communication/sharing info through agencies

• Provide more transportation/contracted driver

• Join business groups in local community/get involved with business leadership networks

• Provide more in-depth assessments/use of work experiences

• Develop VRC lead groups/“in house” activities/ skills training

• Provide training for/hiring of job developers or employment specialist

• Increase literacy (financial, food, reading)

• Provide more information on Workforce Opportunity Tax Credits and On-the-Job Training

Topic: What services could assist in meeting needs of both individuals with disabilities and businesses?

• Use/inform about On-the-Job Training, Workforce Opportunity Tax Credit, Impairment-Related Work Expenses

• Educate employers about hiring people with disabilities/market to employers

• Train staff on businesses/support businesses more/inform about accommodations/ have a “go to person” in each area for businesses

• Support and advocate for employees/consumers

• Get involved and share information with business groups: Business Leadership Networks (BLNs)/Society for Human Resource Management ( SHRM)/Rotarians/ Kiwanis/community organizations

• Do worksite assessments/evaluations and provide information about the Job Accommodation Network (JAN)

• Create more work experiences

• Use job shadowing/coaching

• Encourage CRPs to create relationships with businesses not just look for open jobs

• Ensure better job placements

• Facilitate Americans with Disabilities ACT (ADA) understanding

• Provide access to driver/transportation

Topic: What groups are unserved or underserved?

• People who lack transportation

• Rural populations

• Minorities

• Criminal offenders

• Homeless

• People without diplomas of all ages (drop outs)

• Farmers

• Transition students

• Veterans

• Older individuals (over 50)

Input from VRS Field Office Visits

Barriers to Supported Employment

• Consumers may not be getting the extended supports that they need

• High turnover of job coaches/not always replacing vacant job coach positions, which impacts services to consumers

• Support systems of consumers (i.e. group homes, front line staff, families, case managers) aren’t always supportive of employment opportunities

• Expectation of employment is not established at an early age

• Not enough or not effective use of Community Based Assessments and Trial Work Experiences

CRP Issues:

• Need more training for employment specialists in working with special populations such as Blind/Visually Impaired, Deaf/Hard of Hearing, traumatic brain injury

• High turnover of job coaches

• CRPs need the skills to do Trial Work Experience evaluations

• CRPs need to work with consumers looking for professional positions

• Transition

• Inconsistency in how transition services are applied

• Counselors need to know what is expected with transition

• Helpful when schools have transition coordinator to work with VRS in determining which students need services

• VRCs cannot attend all case conferences – need alternate way to disseminate information and encourage timely referrals and applications

• Need to build better relationships with schools

• Process is more effective if school understands the process

• Expectation for students and families needs to be employment

• Need VRCs in the schools

• Need transition booklets for the schools

• Need to work with 504 students and students with disabilities not covered under Individualized Education Plan (IEP)

Underserved/Unserved:

College-bound students with disabilities, due to change in postsecondary funding

Businesses:

• Concerns that businesses do not want to hire people with significant disabilities

• Need to know the type of jobs available in each community, especially ‘hot jobs’ that will be available on ongoing basis

• Need ability to match candidates with jobs

• Need to know the businesses that are successfully hiring people with disabilities

• Linkages with Business Leadership Networks, Chamber of Commerce, Workforce Investment Boards, WorkOnes.

• VRCs need to know how to assist consumers in disclosing about disabilities

• Use Indiana Career Connect and/or The Career Index to aid in the employment placement process

• Need coordinator of business contacts to assist local offices/regional contact for businesses

• Need Public Service Announcements and marketing of what VRS can offer to businesses

• Develop payment structure for VRS’s corporate development business initiatives—providers struggling to figure out how to work with Business Account Manager and share information

Demographic/Economic Data

The current population in Indiana, based on 2011 U.S. Census Bureau estimates, is more than 6.5 million. Approximately 56 percent of the population is of working age (18 through 64). Of the working-age population, an estimated 435,239 (10.9%) adults have self-reported as diagnosed with a disability. A total of 32.2 percent (140,296) of this population is employed (Rehabilitation Research and Training Center on Disability Demographics and Statistics: “2011 Annual Disability Statistics Compendium,” University of New Hampshire).

According to the “2011 Annual Disability Statistics Compendium,” 6.3 percent (274,230) of the resident Indiana population aged 18-64 are disabled beneficiaries of Social Security Disability Insurance, Supplemental Security Income or both. Furthermore, Indiana Medicaid eligibility data indicates that over 136,559 are eligible for Medicaid on the basis of disability, which is 12.1 percent of Indiana’s total Medicaid population.

In August 2012, Indiana’s unemployment rate of the general population was reported at 8.3 percent, closely mirroring the national average of 8.1 percent (“Local Area Unemployment Statistics (LAUS)—Not Seasonally Adjusted, Hoosiers by the Numbers,” Indiana Department of Workforce Development, downloaded 09/24/12 from: http://www.hoosierdata.in.gov ). The percentage of unemployment for working-age individuals with disabilities hovers around 68 percent (Butterworth Report, 2011).

In Indiana, an estimated 15.3 percent of the general population lived in poverty, and the median household income was $44,616 in 2010. (“Indiana IN Depth Profile” downloaded 09/24/12 from: http://www.stats.indiana.edu/profiles/pr18000.html .) According to the “2011 Annual Disability Compendium,” approximately 20 percent of those with disabilities lived in poverty while approximately 8 percent of those without disabilities lived in poverty.

Adults aged 21 to 64 with disabilities typically earned less than those without disabilities. The median monthly earnings for people with any kind of disability was $1,961 compared with $2,724 for those with no disability. People with severe disabilities had median monthly earnings of $1,577, while those with non-severe disabilities had median monthly earnings of $2,402.

The Current Population Survey (a survey of 60,000 households across the nation) broke down the usual weekly earnings for people with disabilities as opposed to those without disabilities. In 2011, 2,758 people with a disability were employed full time, while 97,698 people without a disability were employed full time. In other words, 3 percent of the individuals working full time had a disability, while 97 percent did not have a disability. Within both groups, the majority of individuals earn on average less than $1,000 a week. This is true for approximately 70 percent of individuals with disabilities, and approximately 65 percent of individuals without disabilities.

The Association of People Supporting EmploymentFirst (APSE) provided more information on the nation’s economic environment and the job outlook for people with disabilities. They state that investing in people with disabilities would be greatly beneficial to employers since “one in five Americans has a disability, making people with disabilities the largest single minority group in the country.” In addition, they state, “29 percent of all families have at least one member with a disability” and these families, as well as other families, respond more positively to companies who hire people with disabilities. To assist in capitalizing on this resource, President Obama has called upon the federal government to hire an additional 100,000 persons with disabilities by 2015, and the U.S. Chamber of Commerce challenged private employers to follow suit by hiring an additional one million persons with disabilities by 2015 as well.

Indiana has been severely affected by the national recession. The state has experienced losses exceeding 207,000 jobs between December 2007 and August 2012 (“Hoosiers by the Numbers: Current Employment Statistics (CES)—Seasonally Adjusted,” downloaded 09/24/12 from: http://www.hoosierdata.in.gov ). Nevertheless, job openings continue to occur. It is anticipated that more than 1,100 openings will exist annually in Indiana over the next decade for each of the following job positions (from most to least): registered nurses; truck drivers (heavy and tractor-trailer); sales representatives (wholesale and manufacturing); and bookkeeping, accounting and auditing clerks (“Hoosier Hot 50 Jobs,” data downloaded 03/03/10 from: http://www.in.gov/dwd/2383.htm ).

Working-age people with disabilities are among the most unemployed and underemployed members of our society. The U.S. Bureau of Labor Statistics (BLS) reported that in February 2012, the percentage of people with disabilities in the labor force was approximately 20 percent, compared with about 70 percent for people with no disability. The reasons for this problem are complex, often tied to limited exposure to the workforce, reduced expectations, and lack of access to jobs (2012 Disability Policy Seminar Fact Sheet).

In 2011, the employment rate of working-age people with disabilities in Indiana was 34.5 percent. In 2011, the employment rate of working-age people without disabilities in Indiana was 77 percent. The gap between the employment rates of working-age people with and without disabilities was 42.5 percentage points. Among the six types of disabilities identified in the American Community Survey (ACS), the highest employment rate was for people with a "Hearing Disability," 51.8 percent. The lowest employment rate was for people with an "Independent Living Disability," 14.6 percent. In 2011 in Indiana, the percentage of working-age people with disabilities who were not working but actively looking for work was 12.4 percent. In contrast, the percentage of working-age people without disabilities who were not working but actively looking for work was 29.7 percent. The difference in the percentage of “not working, but actively looking for work” between working-age people with and without disabilities was 17.3 percentage points. Among the six types of disabilities identified in the ACS, the highest percentage of not working but actively looking for work was for people with a "Visual Disability," 13.3 percent. The lowest percentage was for people with an "Independent Living Disability," 6.6 percent. (www.disabilitystatistics.org)

In summary, the above statistics have a common theme that individuals with disabilities who are of working age, are 33 percent less likely to be employed than individuals without disabilities. Working-aged individuals with disabilities remain the most unemployed and underemployed individuals in society and when working, earn less on average than individuals without disabilities.

Current Service Levels

A large number of individuals with disabilities pursue entry into the workforce system through the assistance of Indiana’s BRS. In Federal Fiscal Year 2012, BRS achieved 4,714 successful closures and a rehabilitation rate of 57.06 percent. Competitive employment outcomes were 97.35 percent, and the percentage of people with significant disabilities that were competitively employed was 76.07 percent. The ratio of average hourly wage of people who were competitively employed rehabilitants compared to all employed Hoosiers was .60 ($11.52/$19.17). The ratio of own income being the largest source of support at closure compared to when services were started was 51.12. Finally, the service rate for minorities was .81. All of these indicators were higher than the national standard, except for having own income as the largest source of support at 51.12, which was under the federal bar of 53.0.

VRS spent over $46 million in federal fiscal year 2012 on client services costs (this does not include any administrative costs such as personnel). The majority of these funds went to placement services (39%). 23 percent of the funds went to training services, 22 percent went to “other” services, 13 percent went to assistive technology (includes accommodations), and 3 percent went to diagnostic services.

In 2012, 13,553 individuals applied for VRS services with 7,573 consumers completing Individualized Plans for Employment with VRS. A total of 4,714 consumers were successfully closed with VRS after being successfully employed for 90 days, which is a rehabilitation rate of 57.06 percent. VRS served 33,003 consumers in federal fiscal year 2012.

The current distribution of Indiana consumers by primary impairment group appears in the list below. (IRIS data extract: 2/22/13) Mental illness, physical disabilities, and developmental disabilities/autism are the three most frequent primary impairments faced by Indiana VRS consumers.

Populations Served by Primary Impairment Group

Disability Group Count of Cases

DD - Developmental Disability 4,941

MI - Mental Illness 9,053

OT - Other Disabilities 3,905

PH - Physical Disability 7,352

SC - Sensory Category 4,861

TB - Traumatic Brain Injury 652

Specific groups as requested by the BRS:

Individuals with Developmental Disabilities

There is wide agreement that people with intellectual and developmental disabilities are underrepresented in the general workforce (American Association on Intellectual and Developmental Disabilities & the Arc of the United States, 2008; Migliore, Mank, Grossi, & Rogan, 2007).

The National Governors Association (2012) also announced an initiative to increase the employment of people with disabilities, including people with intellectual and developmental disabilities, by supporting state policy leaders in assessing and developing more employment effective policies.

RSA 911 data indicates that VRS had 1, 057 successful closures of individuals with cognitive impairments in 2010 which was a rehabilitation rate of 56.16 as compared to the national average of 50.86. The number of successful closures increased to 1,268 in 2011, but the rehabilitation percentage dropped to 51.73. It should be noted that Indiana’s VRS overall rehabilitation rate was lower in 2011, but increased in 2012.

Data from the Institute for Community Inclusion National Survey of Day and Employment Services for 2010 shows that Indiana ranked 17 of all states with 23 percent of the 10,641 surveyed being employed. The American Community Survey in 2010 showed a 22.4 percent employment rate for individuals with intellectual disabilities, which is a state ranking of 35 (Policy 2: Research Brief: Research and Training Center on Community Living, University of Minnesota 2012).

According to the Indiana Institute on Disability and Community in 2012, of the 10,676 individuals with disabilities receiving day and employment services through the Bureau of Developmental Disability Services (BDDS) (representing 54 of Indiana’s 65 community rehabilitation programs which does not include community mental health centers), 58 percent had a primary disability label of intellectual disability-developmental disability. The majority of individuals (42%) reported that they spend their day with nine or more individuals with disabilities in their immediate environment. Thirteen percent of individuals reported that they spend part of their day in a secondary environment (10.7 hours per week on average). Significantly, from 2006, there has been an increase in the number of individuals spending part of their day in non-employment day programs (21% to 34%) (DESOS 2012).

Respondents to this assessment indicated the need for individuals who support consumers, including group home staff, case managers, and families, to provide assistance in the employment process.

Individuals with Traumatic Brain Injuries

The Generations Project, which was completed in 2012, identified the following as major concerns throughout the state regarding services to individuals with traumatic brain injury (“What’s Working, What’s Not?” Brain Injury Listening Tour, The Generations Project: October 2012):

• A lack of early information and consistent referral systems for survivors and family members.

• Inadequate awareness and understanding regarding brain injury among professionals, families and the general public.

• Delays in the provision of time sensitive services and therapies that slow or harm the recovery of brain injury survivors.

• No organized system or continuum of services exists beyond the acute phases of recovery and rehabilitation. The services that do exist are fragmented, short in duration and/or hard to find.

• A pervasive need for services to help survivors reconnect to their communities through pre-vocational, vocational, educational, recreational and social opportunities.

• The need for transportation systems that provide viable access to the community.

Extrapolating from national data as reported by the Brain Injury Association of America and the Centers for Disease Control, one can estimate the annual incidence for traumatic brain injury (TBI) in Indiana to be around 35,700 and for other acquired brain injuries (ABI) to be over 19,000. Over 111,000 Hoosiers may be living with a long-term disability as a result of a TBI. By comparison, the incidence in Indiana of all types of cancer is about 30,500 annually. These figures do not account for veterans, of whom nearly 20 percent are returning home from the Middle East with brain injuries.

Brain injury survivors and families have identified a pervasive need for the development of a continuum of lifelong services and supports. These services and supports must be provided in a timely manner and continued long enough to achieve maximum progress toward recovery. Caregivers frequently noted the need for ongoing or intermittent services throughout the lifetime of survivors to help them maintain the skills they acquired in acute and post-acute rehabilitation.

In 2012, VRS served 652 individuals who identified with traumatic brain injury as the primary disability. It appears from the number of annual occurrences of TBI (35,700) that VRS may be underserving this population. However, it is noted that VRS may be serving additional individuals with a secondary disability of TBI.

Individuals Who Are Transition-Aged

According to the 2012 Disability Statistics Compendium, over 10,000 Indiana students age 18-21 were served under IDEA in the Fall 2010. Of 7,910 Indiana students age 14-21 on an Individualized Education Program (IEP) in the 2010-2011 school year, 5,995 graduated with a diploma (75.79%), 995 received a certificate, 851 dropped out, and 69 reached maximum age.

Indiana VRS serves a large number of young adults, ages 14 to 24. In FFY 2012, 4,061 transition-aged youth applied for VR services. Individualized Plans for Employment (IPE) were completed for 2,266 youth, and 1,332 transition aged youth were closed successfully with VRS. A total of 11,166 transition-aged youth were served during the year. While VRS continues to serve a large number of transition aged youth, applications to VRS have dropped for this population over the last couple of years. Total transition aged applicants to VRS in Federal Fiscal year 2010 was 5,170 which represented 33% of all VRS applicants. Total transition applicants in FFY12 was 4,061, representing 30% of all VRS applicants. This indicates a greater need to conduct outreach to transition aged youth.

In addition, IDOE data from FFY 2010 (SY 10-11) demonstrates that the percent of youth aged 16 and above with an IEP that meets the requirements for indicator 13 has increased to 84.05 percent compared to the 80.22 percent in FFY 2009. Of the population served by IDOE, the greatest numbers of students were identified under Specific Learning Disability, Speech or Language Impairment, and Intellectual Disability-Developmental Disability (ID-DD). Indiana continues to place emphasis on transition services.

Individuals with Disabilities Who Are Minorities

During the forums and discussions with VRS staff, it was recommended that VRS participate in more outreach to community organizations that serve minority populations. It was expressed that individuals of minority status would be more likely to seek services if they were informed of services from trusted sources.

The American Community Survey (www.disabilitystatistics.org) completed in 2011, indicated that the prevalence of disability in Indiana was 6.3 percent for persons ages 16 to 20 and 11.9 percent for person ages 21 to 64. The prevalence of disability for working-age people (ages 21-64) was 11.9 percent among Whites and 14.1 percent among Black/African Americans.

Indiana is paying close attention to its performance on federal performance indicator 2.1 (the ratio of minority service rate to non-minority service rate). The federal goal is to achieve a minimum rate of .80; Indiana was at .81 in FFY 12 after falling to .77 in FFY11.

Individuals with Disabilities Who Are Unserved or Underserved by the VRS program

The following lists the groups that were identified by staff, consumers, and partners as being underserved in the order of most identified.

• People who lack transportation

• Rural populations

• Mental illness

• Older individuals (over 50)

• Intellectual disabilities

• Veterans

• Transition students

• Minorities

• Criminal offenders

• Homeless

• People without diplomas of all ages (drop outs)

• Farmers

• Deaf

• Visually impaired

As was identified in the last needs assessment, transportation continues to be identified by both consumers and VRS staff as a barrier to employment for many individuals with disabilities.

Individuals with Disabilities Served Through Other Components of the Statewide Workforce Investment System

VRS staff and consumers identified that there is a need for additional communication between VRS and WorkOne staff to assist staff in being more aware of the variety of services offered by both agencies. The Indiana Department of Workforce Development (DWD) received a three-year grant to benefit individuals with disabilities across state agencies. The purpose of the Disability Employment Initiative (DEI) grant is to provide effective and meaningful participation of persons with disabilities in the workforce. This will offer BRS the opportunity to further develop collaborative relationships with the statewide workforce investment system. In addition, the Chairperson of the VRS Commission on Rehabilitation Services is a DWD executive.

BRS has invested in connecting with the business community. The Bureau has dedicated staff to work with businesses and are continuing to explore how to do this in the most efficient and effective manner. Staff and consumers both expressed that VRS staff need to be involved in activities with local businesses through groups such as the Chamber of Commerce, local civic groups, and Business Leadership Networks.

Indiana has developed strong collaborative relationships with other components of the statewide workforce investment system. Select VRS local offices are co-located with WorkOne centers and other human service programs throughout the state, including the Indiana Bureau of Developmental Disability Services (BDDS). This has resulted in improved BDDS/VRS relationships at the local level and more seamless access for individuals receiving services from both programs.

(ii) Include an assessment of the need to establish, develop, or improve community rehabilitation programs within the State:

Indiana currently has a Purchase of Service Agreement with 84 CRPs (includes Community Mental Health Centers (CMHCs)) across the state. There does not appear to be a need to establish additional providers. However, concerns with providers have been expressed during the needs assessment.

It was felt that CRPs need to do better at developing job placement strategies, including developing relationships with businesses. It was also identified that CRPs should enhance skills in placement services for individuals with significant disabilities, including job coaching and the use of natural supports. The high turnover with employment specialists was listed as a barrier to the provision of services. Training needs in the areas of completing measurable trial work experiences, working with individuals who are blind and visually impaired, placement services for college graduates, and working with ex-offenders were identified. Consumers noted that at times they were felt directed to a pre-set path and that they would like to see more individualized services.

(iii) Provide that the State shall submit to the Commissioner a report containing information regarding updates to the assessments, for any year in which the State updates the assessments:

With the annual state plan submission, Indiana will submit a report containing information on any assessments that have been updated. Indiana will conduct the next comprehensive, statewide assessment from FFYs 2014-2016.

Indiana Employment Outcomes and Federal Indicators

Employment outcomes are a key issue for all parties in the VRS system. It is a key measure by which the service delivery system is evaluated. In FFY 2012, Indiana reported 4,714 successful rehabilitations, which were 309 higher than FFY 2011. The rehabilitation rate rose to 57.06 percent in FFY 2012 from 53.43 percent the prior year, with 97.35 percent being competitively employed. The percentage of people with significant disabilities who were competitively employed rose to 76.07 percent from 73.77 percent. The ratio of average wage of individuals employed as compared to all employed Hoosiers was .60 in FFY 2012 (well above the Federal indicator of .50). Individuals placed by VRS earned an average wage of $11.52 an hour compared to all Hoosiers at $19.17. Indiana did not meet the Federal Indicator of income being the largest source of support as compared to when starting the program. This indicator has a required ratio of .53. Indiana did raise the ratio to 51.12 in FFY 12 from 48.42 in FFY 11.

BRS has committed staff and resources to develop relationships with the business community. Yet, staff and consumers both related that VRS should be more known within the community, in that businesses are not aware of the qualified potential employees and services available from VRS. It was highly recommended that VRS market itself, including being involved in local business organizations such as the Chamber of Commerce and the Society of Human Resource Managers (SHRM).

Conclusions

The Indiana BRS is a well-developed service delivery system that largely meets the needs of its consumer community. Through the discussions with consumers and VRS staff, areas were identified that could be enhanced. Overall themes included better marketing/public relations with consumers, the community, businesses/employers, and VRS staff, as well as enhancing relationships with partners (CILs, WorkOnes, Local Education Agencies ( LEAs), BLNs, BDDS, etc.). VRS staff, VRS and IL consumers, and the CRS agreed that addressing these issues would improve the services received by transition aged youth and adults with disabilities in Indiana.

VRS serves a large number of individuals who are most significantly disabled and provides supported employment services through Title I dollars in addition to Title VI-B dollars. Sufficient job coaching, as well as concerns for high job coach turnover, was expressed by participants as a potential barrier to supported employment. In addition, it was indicated that more support from families, case managers, and direct support staff would be beneficial. Further, participants stated that benefits information and the impact of wages on benefits needed to be provided earlier to consumers. Assisting farmers in maintaining employment was seen as strength within VRS by the consumers. It was suggested that VRS should assist injured employees in other industries/businesses to maintain employment.

VRS has seen a decrease in the number of applications of transition aged youth. In addition to the need for further outreach, it was indicated that the process for providing transition services needs to be revised and more uniformly applied statewide. Participants believed that VRS needs to be involved sooner in the transition process and that communication between schools and VRS should be enhanced. Specifically, the use of mentors, VRC days, and work experiences to gain employment skills were mentioned as possible options for enhancing transition services.

VRS is currently meeting the federal indicator for serving minorities. It was stated that more outreach could be done to these communities through the use of agencies/organizations with which minorities have regular contact and trust established. There were a number of populations that were perceived to be unserved or underserved, including persons with disabilities over 50, individuals with mental illness, and individuals who are deaf, hard of hearing, or visually impaired. VRS counselors stated that they would like to have training on how to better serve ex-offenders. Further, transportation statewide, and especially in rural communities, was seen as a barrier to providing the most effective services.

Training needs were identified for VRS staff and community rehabilitation program staff. The use of trial work experiences and how to establish measurable objectives was a primary issue with staff. VRS staff also stated that they and CRP staff were in need of additional information on how to work better with individuals who are blind and visually impaired, individuals with mental illness, and ex-offenders. Assistance in how to assist in placement services for college graduates and in helping consumers self-identify their disabilities would be of benefit. Lastly, but importantly, was the request for further information on career counseling, job development, and how to connect with businesses. VRCs indicated that they would benefit from being able to communicate with staff across the state on difficult situations via a “bulletin board” type of mechanism. It was also suggested that training be offered in various formats, such as on-line and webinars. It is noted that BRS has access to training through the Leadership Academy maintained by the Indiana Institute on Disability and Community (IIDC) at Indiana University.

Finally, it was stated that consumers need to know more about the outcomes from the various providers in the state in order to make an informed choice when selecting an employment services provider. CRPs need to do more relationship building with employers and provide information as to why hiring individuals with disabilities is beneficial to businesses (i.e. WOTC and other tax incentives). Better job placement strategies are needed to ensure an appropriate fit between the individual and the tasks/responsibilities of the job. Additionally, the frequent turnover of CRP staff was expressed as a concern of consumers.

In each of the past three Congresses, bills to reauthorize the Workforce Investment Act (WIA) and the Rehabilitation Act have been introduced or discussed. A number of proposed revisions were included in these bills, namely strengthening transition services for special education students, expanding supported employment services, and improving physical and programmatic access to the WIA One-Stop system (Arc fact sheet). The result of this needs assessment mirrors the needs as expressed in the provisions of the reauthorization of WIA.

References

American Association on Intellectual and Developmental Disabilities & the Arc of the United States, 2008

Association of People Supporting EmploymentFirst (2012). General end of the year campaign letter. Retrieved from www.apse.org.

Butterworth, J., Smith, F., A., Hall, A.C., Migliore, A., Winsor, J., Domin, D., Timmons, J.C. (2010). State Data: The national report on employment services and outcomes. Boston, MA: University of Massachusetts Boston, Institute for Community Inclusion.

Center for Disease Control and Prevention (2008). Prevalence and Trends Data: Indiana 2011 Disability. Behavioral Risk Factor Surveillance System. Retrieved from http://apps.nccd.cdc.gov/brfss/display.asp?cat=DL&yr=2011&qkey=8301&state=IN

Cornell University (2011). Disability Statistics: Online resource for U.S. disability statistics. Retrieved from www.disabilitystatistics.org.

ED.gov (2011). Annual Review Report FY 2010. Indiana Division of Disability and Rehabilitative Services. Retrieved from http://rsa.ed.gov/about-your-state.cfm

Grossi, T., Mank, D., and Myers, S. (2012). Indiana day and employment services outcomes system report. Center on Community Living and Careers: Indiana Institute on Disability and Community, 1-20.

Indiana Department of Education (2010). Part B State Annual Performance Report FFY 2010 (SY 10-11). 98-102. Retrieved from http://www.doe.in.gov/sites/default/files/individualized-learning/indicator-13-ffy-2010-apr.pdf

Indiana Department of Education (2012). Indiana Part B Annual Performance Report. Retrieved from http://www.doe.in.gov/sites/default/files/individualized-learning/indiana-part-b-apr-ffy-2010.pdf

Indiana Department of Workforce Services (2012). Hoosiers by the numbers: Current employment statistics (CES) - Seasonally Adjusted. Retrieved from http://www.hoosierdata.in.gov

Indiana IRIS data

IN.gov (2010). Hoosier hot 50 jobs. Retrieved from http://www.in.gov/dwd/2383.htm

IN.gov (2011). Annual Report: Federal Fiscal Year 2011. Indiana Commission on Rehabilitation Services. Retrieved from http://www.in.gov/fssa/files/Commission_on_Rehabilitation_Services_Annual_Report_FFY_2011.pdf

IN. gov (2011). DDRS Quarterly Provider Meeting. Bureau of Developmental Disability Services. Retrieved from http://www.in.gov/fssa/files/DDRS_Quarterly_Provider_Meeting_-_10_18_final.pdf

IN.gov (2011). Draft State Plan: Attachments March, 2011. Indiana Division of Disability and Rehabilitative Services State Plan for Fiscal Year 2012. Retrieved from http://www.in.gov/fssa/files/2012_BRS_State_Plan_Update_-_Used_for_April_2011_Public_Hearings.pdf

IN.gov (2011). RSA-227 – Annual Client Assistance Program (CAP) Report. Indiana Protection and Advocacy Services. Retrieved from http://www.in.gov/ipas/files/CAP_An_Rep_2011_Fnl.pdf

Migliore, A., Mank, D., Grossi, T., and Rogan, P. (2007). Integrated employment or sheltered workshops: Preferences of adults with intellectual disabilities, their families, and staff. Journal of Vocational Rehabilitation, 26, 5-19.

Policy 2: Research Brief: Research and Training Center on Community Living, University of Minnesota 2012

Rehabilitation Research and Training Center on Disability Statistics and Demographics (2011). 2011 Annual Disability Statistics Compendium. Retrieved from http://www.disabilitycompendium.org/

Spradlin, T., Hiller, H., and Robinson, A. (2011). Results of the 2011 post-high school follow-up survey. Center for Evaluation & Education Policy, Indiana University. Retrieved from http://www.doe.in.gov/sites/default/files/individualized-learning/post-graduation-report-ffy-2010-sy-2010-11.pdf

STATS Indiana (2011). Indiana INdepth profile. Retrieved from http://www.stats.indiana.edu/profiles/pr18000.html

The Generations Project (2012). What’s working, what’s not: Brain injury listening tour in Indiana. Retrieved from http://www.generationsproject.org/braininjury/Brain_Injury_Listening_Tour_Report.pdf

U.S. Census Bureau (2012). American Fact Finder. Retrieved from http://factfinder2.census.gov/faces/nav/jsf/pages/index.xhtml

U.S. Department of Commerce (2012). Current Population Survey. United States Census Bureau. Retrieved from http://www.census.gov/cps.

United States Government Accountability Office (2012). Employment for People with Disabilities: Little is known about the effectiveness of fragmented and overlapping programs. Retrieved from http://www.gao.gov/assets/600/592074.pdf.

This screen was last updated on Jun 28 2013 3:14PM by Joshua Potter

Attachment 4.11(b) Annual Estimates

The estimated number of individuals in the state of who are eligible for services is 437,399. This is based on the percentage of working-age people in Indiana with a disability from the 2009 Indiana population estimate from the U.S. Census Bureau. The U.S. Census Bureau disability data is self-reported. Based on the definition of disability by the American Community Survey (ACS) it is possible that the number of individuals reporting disabilities may be higher than the actual number of individuals who would qualify for assistance from BRS. The ACS questions were modified in 2007-2008.

The 2013 ACS questions are listed below. These questions are the basis of the ACS definition of disability:

1) Is this person deaf or does he/she have serious difficulty hearing?

2) Is this person blind or does he/she have serious difficulty seeing even when wearing glasses?

3) Because of a physical, mental, or emotional condition, does this person have serious difficulty concentrating, remembering, or making decisions?

4) Does this person have serious difficulty walking or climbing stairs?

5) Because of a physical, mental, or emotional condition, does this person have difficulty doing errands alone such as visiting a doctor’s office or shopping?

BRS anticipates serving 22,716 individuals with available funds.

Projected FFY14 Expenditures equal $75,495,200 ($74,480,000 Title I including Federal grant and non-federal match), $515,200 Title VIB, $500,000 SSA/VR Program Income). Of the projected total expenditures, $52,300,000 is the projected cost for case services, leaving $23,195,200 projected for administrative costs).

Title I - State: $15,864,240 – Federal: $ 58,615,760 Total Title I: $74,480,000

Title VIB - $515,200 (estimate)

SSA/VR reimbursement $500,000 (estimate after CIL contracts are funded)

Identify the cost of services for the number of individuals estimated to be eligible for services. If under an order of selection, identify the cost of services for each priority category.

Indiana is not anticipating having to invoke an Order of Selection. Total Cost of services is anticipated to be $52,300,000 (Title I 51,284,800 + Title VI 515,200 + SSA/VR 500,000).

Category Title I or Title VI Estimated Funds Estimated Number to be Served Average Cost of Services
Part B of Title I (federal & state match combined) Title I $51,284,800 22,326 $2,297
Part B of Title VI Title VI $515,200 172 $2,995
SSA/VR $500,000 218 $2,293
Totals   $52,300,000 22,716 $2,302

This screen was last updated on Jun 28 2013 1:27PM by Joshua Potter

Attachment 4.11(c)(1) State Goals and Priorities

The goals and priorities are based on the comprehensive statewide assessment, on requirements related to the performance standards and indicators, and on other information about the state agency. (See section 101(a)(15)(C) of the Act.) This attachment should be updated when there are material changes in the information that require the description to be amended.

  • Identify if the goals and priorities were jointly developed and agreed to by the state VR agency and the State Rehabilitation Council, if the state has a council.
  • Identify if the state VR agency and the State Rehabilitation Council, if the state has such a council, jointly reviewed the goals and priorities and jointly agreed to any revisions.
  • Identify the goals and priorities in carrying out the vocational rehabilitation and supported employment programs.
  • Ensure that the goals and priorities are based on an analysis of the following areas:
    • the most recent comprehensive statewide assessment, including any updates;
    • the performance of the state on standards and indicators; and
    • other available information on the operation and effectiveness of the VR program, including any reports received from the State Rehabilitation Council and findings and recommendations from monitoring activities conducted under section 107.

The goals and priorities as outlined below were developed in concert with the State Rehabilitation Council (SRC) (Indiana’s Commission on Rehabilitation Services). To enable the SRC to provide meaningful feedback and suggestions, each Commission meeting includes a BRS Director’s Update to ensure that they remain informed throughout the year.

Identify if the state VR agency and the State Rehabilitation Council, if the state has such a council, jointly reviewed the goals and priorities and jointly agreed to any revisions.

The SRC participates in a state plan development meeting at the beginning of each year to work with key BRS staff who are developing specific state plan documents. This meeting includes review of the Goals and Priorities state plan attachment. As the state plan undergoes various stages of revision, it continues to be shared with the SRC as well as BRS staff. Prior to public hearings, each Commission member receives the draft state plan and is asked to provide feedback. A representative from the Client Assistance Program (CAP) is represented on the SRC.

Ensure that the goals and priorities are based on an analysis of the following areas:

the most recent comprehensive statewide assessment, including any updates; the performance of the state on standards and indicators; and other available information on the operation and effectiveness of the VR program,

including any reports received from the State Rehabilitation Council and findings and recommendations from monitoring activities conducted under section 107.

Input from CRPs, and other key stakeholders is also considered in development of goals and priorities. Additionally, all information from assessments, appeals, and public input guides BRS in developing the Goals and Priorities.

Identify the goals and priorities in carrying out the vocational rehabilitation and supported employment programs.

AGENCY GOAL: TO INCREASE THE NUMBER OF PEOPLE WITH DISABILITIES IN INTEGRATED, COMPETITIVE EMPLOYMENT

OBJECTIVE A: Indiana BRS will increase the quantity and quality of job placements.

Priority 1.BRS will continue to move forward with innovative strategies to increase employment outcomes, i.e., Project SEARCH, local business outreach and collaboration, joint collaboration with DDRS employment initiatives. BRS will continue to partner with the National Vocational Rehabilitation Business Network (CSAVR-NET).

Measure: BRS will have more individuals placed in competitive employment than the previous fiscal year.

Priority 2. BRS will develop state and local strategies to improve services provided to transition aged youth.

Measure: VR supervisors and counselors will participate in local transition activities, i.e., councils, fairs, cadres. BRS will participate in the Statewide Policy Group for transition as well at the Bi-annual transition forum. Review and revise as necessary the BRS transition policy.

Priority 3. BRS will continue to work closely with the Blind and Visually Impaired Services through the Business Enterprise Program (BEP) to expand employment opportunities.

Measure: The employment rate for BEP trainees will at a minimum meet the federal indicator of 55.8%

Priority 4. BRS will work with stakeholders to increase Ticket to Work activity in Indiana.

Measure: BRS will receive more accepted social security cost reimbursement claims than the prior FFY (FFY12: 126 claims allowed).

OBJECTIVE B: BRS will collaborate with state and local partner agencies that also serve individuals with disabilities in order to provide a seamless delivery system.

Priority 1. BRS, in cooperation with the Bureau of Developmental Disabilities Services (BDDS), will continue to provide and enhance a seamless service delivery system for consumers transitioning into BRS services, then from BRS Services to Supported Employment Follow-Along (SEFA) services.

Measure: BRS will see an increase in employment outcomes for individuals with cognitive disabilities from the prior FFY. (FFY12: 1364)

Priority 2: BRS in collaboration with the Manager of Deaf and Hard of Hearing Services (DHHS) will provide necessary training and technical assistance to VR counselors who have a specialized caseload serving individuals who are deaf or hard of hearing.

Measure: Conduct at least two statewide annual meetings in FFY 2014 to address training needs and provide ongoing technical assistance to staff as needed.

Priority 3: BRS will develop a plan with the Department of Workforce Development (DWD) to further increase collaboration to provide and enhance services to individuals whom are accessing both BRS and DWD services.

Measure: BRS will be represented on the local Workforce Investment Boards. A survey of the local current relationships and identification of best practices will be completed. BRS and DWD state and local staff will meet throughout the year to generate additional strategies on collaboration efforts.

Priority 4: BRS will develop a plan with the Centers for Independent Living (CIL) to further increase collaboration to provide and enhance services to individuals whom are accessing both BRS and CIL services.

Measure: BRS will investigate developing a tracking system to identify individuals whom are being served by both BRS and CILs. BRS and CIL state and local staff will meet throughout the year to generate additional strategies on collaboration efforts.

Priority 5: BRS will review the Triennial Needs Assessment results to determine the unserved and underserved populations in Indiana. Strategies will be developed with the appropriate state partners, e.g., Division of Mental Health and Department of Education, to enhance outreach and services to those identified populations.

Measure: Identification of the unserved/underserved populations in Indiana by the end of FFY14.

OBJECTIVE C: The BRS program administration will function effectively and efficiently, supporting all aspects of the program.

Priority 1. BRS will make the necessary electronic case management system re-writes in preparation for the required changes to the RSA-911. Additional IRIS re-writes will continue to support the virtual office working environment and will include moving to a web based platform.

Measure: Case management system re-writes will be completed in accordance with RSA required timeline.

Priority 2. The Leadership Academy, and BRS training efforts will address training needs identified through the Triennial Needs Assessment.

Measure: By the end of 2014, BRS will have training modules developed and/or updated for specialty and advanced courses which have previously identified as a need, e.g., deaf/hearing impaired, blind/visually impaired, and individuals who have sustained a traumatic brain injury.

Priority 3. BRS will ensure all field staff are adequately trained and oriented to streamlined/standardized case management processes. BRS will ensure that staff have the tools to do their jobs as efficiently as possible.

Measure: Ongoing investigation/implementation of technology to maximize efficiency will occur. Appropriate training will be offered on streamlined processes and new equipment/software when acquired.

Priority 4. BRS will, through improved communication between leadership and field staff, continue to become better aligned to the BRS mission.

Measure: Conduct quarterly Statewide Supervisor meetings, bi-weekly leadership team meetings, distribute quarterly directors update, monthly director visits to the field, and a 2-day Statewide VR Counselor event and ensure that field staff are involved in all workgroups.

Priority 5: BRS will identify system barriers that are preventing the VR counselor in fully engaging in meaningful counseling and guidance and developing/implementing a plan to address those barriers.

Measure: The plan will be developed and will include strategies to address the barriers, i.e. role of support staff, maximizing use of technology, streamlining, etc. by the end of FFY2014.

This screen was last updated on Jun 28 2013 1:32PM by Joshua Potter

Attachment 4.11(c)(3) Order of Selection

  • Identify the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services.
  • Identify the justification for the order.
  • Identify the service and outcome goals.
  • Identify the time within which these goals may be achieved for individuals in each priority category within the order.
  • Describe how individuals with the most significant disabilities are selected for services before all other individuals with disabilities.

This agency is not implementing an Order of Selection.

This screen was last updated on Jul 29 2011 1:29PM by Joshua Potter

Attachment 4.11(c)(4) Goals and Plans for Distribution of Title VI, Part B Funds

Specify the state's goals and priorities with respect to the distribution of funds received under section 622 of the Act for the provision of supported employment services.

For FFY14 it is possible that Title VI-B will be merged into the Title I funds, and require a match. Unless additional state match funds become available, BRS will not be able to draw down these funds. However, BRS will continue to provide supported employment services (using Title I funds) in the following manner:

BRS will purchase Supported Employment (SE) services for consumers with most significant disabilities (MSD), with the funds received under section 622 of the Rehabilitation Act Amendments of 1998 based upon the plan previously submitted. Consumers will be able to access SE services through Community Rehabilitation Programs (CRPs), which include Community Mental Health Centers (CMHCs) across the state. It should be noted that SE services, if appropriate for the individual’s plan for employment, are provided through Title I funds as well as Title VI B funds if available.

Supported employment services include:

1. Any specialized assessment to supplement a comprehensive assessment of rehabilitation needs.

2. The provision of skilled job trainers who accompany the individual for intensive job skill training at the work site;

3. Job development and placement;

4. Social skills training;

5. Regular observation or supervision of the consumer;

6. Follow-up services including regular contact with consumer, employer, the parents, family members, guardians, advocates or authorized representatives of the consumer, and other suitable professional and informed advisors, in order to reinforce and stabilize the job placement;

7. Facilitation of natural supports at the worksite;

8. Any other service identified in the scope of VR services for consumers; or,

9. Any service similar to the foregoing services. Indiana has established two goals for its SE program.

Those goals and their attendant performance criteria are:

Corresponding BRS Objective-OBJECTIVE A: Indiana BRS will increase the quantity and quality of job placements.

1. Increase the quality of employment outcomes for SE consumers.

Measure: The average hourly wages for SE consumers who achieve competitive employment will be maintained at the FFY12 amount ($8.28/hour) which was a two percent increase from the prior year.

Priority 2. SE consumers with the most significant disabilities will participate in Project SEARCH.

Measure: At least 80% of consumers participating in Project SEARCH will be consumers who are MSD and who qualify for long-term employment supports. In FFY12, 92% of the consumers participating in Project Search were MSD.

This screen was last updated on Jun 28 2013 1:34PM by Joshua Potter

Attachment 4.11(d) State's Strategies

This attachment should include required strategies and how the agency will use these strategies to achieve its goals and priorities, support innovation and expansion activities, and overcome any barriers to accessing the vocational rehabilitation and the supported employment programs. (See sections 101(a)(15)(D) and (18)(B) of the Act and Section 427 of the General Education Provisions Act (GEPA)).

Describe the methods to be used to expand and improve services to individuals with disabilities.

STRATEGY A: Methods to Improve Services. BRS will continue to move forward with innovative strategies to increase employment outcomes, i.e., Project SEARCH, local business outreach and collaboration, joint collaboration with DDRS employment initiatives. BRS will continue to partner with the National Vocational Rehabilitation Business Network (CSAVR-NET). BRS has hired an Employer Outreach Consultant to focus efforts on mentoring VR staff on business outreach at a local level to increase development of direct hiring relationships with local employers. The eleven current Project SEARCH sites will continue to be supported by BRS.

BRS has hired a Statewide VR Training Coordinator to identify and implement staff training needs. BRS has a dedicated emphasis on the central role of counseling and guidance during the rehabilitation process. All trainings delivered to staff, regardless of topic, will include a counseling and guidance component. Ongoing utilization and enrichment of the VR Leadership Academy will continue to support staff in providing high quality services to consumers.

 

Identify how a broad range of assistive technology services and assistive technology devices will be provided to individuals with disabilities at each stage of the rehabilitation process; and describe how assistive technology services and devices will be provided to individuals with disabilities on a statewide basis.

STRATEGY B: Assistive Technology During Rehab Process. Pursuant to the Indiana VRS Policy Manual, the counselor reviews each individual consumer’s need for Assistive Technology (AT) devices and services at each stage of the rehabilitation process (i.e. eligibility determination, plan development and implementation, and placement). This is done through personal interviews with the consumer, observations, and professional AT assessments. Appropriate training is also provided as necessary, to ensure that consumers are able to independently utilize their adaptive equipment. A statewide vendor exposition is planned as one of the quarterly statewide training sessions offered by our AT Act Program.

STRATEGY C: Assistive Technology Statewide. AT is a high priority area for both BRS and DDRS. BRS is currently subcontracting the federally mandated Assistive Technology Act Program through a contract with a statewide 501(c)(3) assistive technology program, Easter Seals Crossroads Rehabilitation Center. Contract deliverables include: coordination and collaboration with BRS on AT services, public awareness, transition, training and technical assistance, device demonstrations, device loan program, device reutilization program and state financing. BRS will release a Request for Proposals (RFP) to let vendors compete for a new contract beginning in the fall of 2013.

 

Identify what outreach procedures will be used to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities; and what outreach procedures will be used to identify and serve individuals with disabilities who have been unserved or underserved by the VR program.

STRATEGY D: Outreach to Minorities. BRS currently exceeds the federal indicator for services to minorities and will maintain this performance through outreach in local communities, and through partnering with the Centers for Independent Living on their outreach efforts.

BRS will evaluate the agency’s current practice of serving transition aged youth, making necessary revisions to assure that students exiting high school, whom are identified in a minority group, have access to VR services.

STRATEGY E: Outreach to Unserved/Underserved. BRS staff, whether located in the field or central office, will make presentations to local community organizations that serve unserved or underserved populations. Staff will present and exhibit at conferences and workshops throughout the year.

BRS will designate a staff member to facilitate knowledge acquisition for the VR staff that serve the blind/vision impaired population. Partnership with BDDS will continue to refine procedures and protocols related to dual eligibility of shared consumers; the stabilization and transfer to extended services process will be reviewed and enhanced. BRS will sustain the provision of resource facilitation services to individuals with traumatic brain injury as developed through a HRSA grant. Additionally, outreach will be conducted with Indiana’s First Steps program (IDEA) to work with parents to instill the concept that people with disabilities can fully participate in their community, which includes obtaining competitive employment.

 

If applicable, identify plans for establishing, developing, or improving community rehabilitation programs within the state.

 

Describe strategies to improve the performance of the state with respect to the evaluation standards and performance indicators.

STRATEGY F: Standards and Indicators. BRS will maintain a strong partnership with the Indiana Institute on Disability and Community (IIDC) at Indiana University (IU) to enhance community based competitive employment opportunities for consumers. This contract supports the enhancement of community based services focusing on results based outcomes, collaboration, statewide coordination of corporate job development, technical assistance, which includes transition from school to work, and the expansion of Project SEARCH. Specific services include technical assistance, training, data collection, collaboration efforts, policy development and evaluation.

Other strategies include:

- Implement local level job development statewide, including VR local staff involvement, to increase employment outcomes in terms of higher wages and hours.

-Continue Project SEARCH to allow increased opportunity for transition aged youth to gain valuable work experience and training.

- Continue to support the Indiana Business Enterprise/Randolph Sheppard Program under the Services to Groups Authority, in an effort to increase self-sufficiency for current vendors, and to train new vendors to become successful business operators.

- Continue to implement the TTW Partnership Plus Model and encourage consumers to assign their tickets to ENs after closure.

- Continue to partner with many other agencies to improve school to work transition activities for students exiting high school.

- Create an incentive to CRPs for increasing the quality of outcomes; such as, higher hourly wages and weekly hours worked.

 

Describe strategies for assisting other components of the statewide workforce investment system in assisting individuals with disabilities.

STRATEGY G: Workforce Investment System. BRS will be represented on the local Workforce Investment Boards. A survey of the local current relationships and identification of best practices will be completed. BRS and the Department of Workforce Development (DWD), state and local staff, will meet throughout the year to generate additional strategies on collaboration efforts. Additional partnership with DWD includes BRS participation on the Advisory Council for the Disability Employment Initiative (DEI) grant. DWD’s Indiana Career Connect Job Bank will be implemented with full enhancements to address the BRS need to match qualified job seekers to employment opportunities with BRS business partners.

 

Describe how the agency's strategies will be used to:

  • achieve goals and priorities identified in Attachment 4.11(c)(1);
  • support innovation and expansion activities; and
  • overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the state Vocational Rehabilitation Services Program and the state Supported Employment Services Program.

All of the strategies delineated above collectively support the three broad objectives and corresponding priorities of Indiana Vocational Rehabilitation Services (see attachment 4.11(c)(1)).

INNOVATION AND EXPANSION:

Indiana’s innovation and expansion activities are included in a number of the above strategies. The I and E authority is utilized to support the Indiana Council on Independent Living, including a support staff member, and, business outreach efforts.

Overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the state Vocational Rehabilitation Services Program and the state Supported Employment Services Program:

The Triennial Needs Assessment identified the following barriers:

• Support systems of consumers (i.e. group homes, front line staff, families, case managers) aren’t always supportive of employment opportunities.

• Expectation of employment is not established at an early age.

Strategies (A), (D), (E), (F), (G) will assist BRS in overcoming identified barriers relating to equitable access to and participation of individuals with disabilities in the VR program, including supported employment.

 

This screen was last updated on Jun 28 2013 1:41PM by Joshua Potter

Attachment 4.11(e)(2) Evaluation and Reports of Progress

Vocational Rehabilitation (VR) and Supported Employment (SE) Goals

The goals and priorities as outlined below were developed in concert with the State Rehabilitation Council (SRC) (Indiana’s Commission on Rehabilitation Services). To enable the SRC to provide meaningful feedback and suggestions, each Commission meeting includes a BRS Director’s Update to ensure that they remain informed throughout the year.

The SRC participates in a state plan development meeting at the beginning of each year to work with the key BRS staff that is developing specific state plan documents. This meeting includes review of the Goals and Priorities state plan attachment. As the state plan undergoes various stages of revision, it continues to be shared with the SRC as well as BRS staff. Prior to public hearings, each Commission member receives the draft state plan and is asked to provide feedback. A representative from the Client Assistance Program (CAP) is represented on the SRC.

Identify the goals and priorities in carrying out the vocational rehabilitation and supported employment programs.

AGENCY GOAL: TO INCREASE THE NUMBER OF PEOPLE WITH DISABILITIES IN INTEGRATED, COMPETITIVE EMPLOYMENT

OBJECTIVE A: Indiana BRS will increase the quantity and quality of job placements.

Priority 1. BRS will continue with Corporate Job Development initiatives. BRS will continue with CDU initiatives, ensuring that all stakeholders are updated and informed about job openings. BRS will also partner with the National Vocational Rehabilitation Business Network (CSAVR-NET).

Measure: Indiana will add 50 new business partnerships resulting in 100 employment outcomes occurring as a result of Corporate Development Efforts.

2012 OUTCOME: Not Achieved. The Corporate Development Unit took on a new profile in August 2012. It is now called Employment Services & Innovations. Due to the collaborative effort between the Bureau of Rehabilitation Services (BRS) and the Division of Disability and Rehabilitative Services (DDRS) new business partners have been established and current business relationships have been maintained. To date, nine new business relationships have been developed and there have been 61 hiring outcomes for the unit statewide. The nine new business relationships are with: Cintas, Enterprise Holdings, Republic Services of Indiana, Sheraton Hotel, United Healthcare Group, United Hospital Services, TJ Maxx, Securitas Security, and Old Castle Building Envelope.

Priority 2. BRS will continue expansion of Project SEARCH. The Employment Advisory group will continue to provide a focal point for communications, effectiveness and economy of resources. This includes partnering with the National Vocational Rehabilitation Business Network (CSAVR-NET).

Measure: In 2012, Indiana will maintain at least 9 fully implemented Project SEARCH sites statewide. At least 75 students will obtain work experience through Project SEARCH.

2012 OUTCOME: Achieved. Indiana maintains 10 fully implemented Project SEARCH sites and 1 Project SEARCH Adult Model site. In 2012, 98 students completed the program and 43 were hired (44%) into competitive employment as of 9/30/12 (4 months post-graduation). Additional SEARCH graduates are continuing to seek employment and it is expected that the placement rate for the 2012 graduating class will reach a placement rate similar to that achieved by the 2011 class (66%).

Priority 3. BRS will identify collaborative opportunities with high schools to enhance services to transition aged youth.

Measure: BRS will formalize partnerships with high schools through third party cooperative arrangements or other cooperative agreements, to increase collaboration around serving youth. Formalized partnerships with at least 2 schools will be established by September 2012. VR counselors participate in local transition councils if they exist in the community. BRS will participate in the Statewide Policy Group for transition as well at the Semi-annual transition forum.

2012 OUTCOME: Achieved. Seven Cadres of Transition Leaders were established in 2011 to build statewide capacity through the work of the Indiana Secondary Transition Resource Center funded by the Indiana Department of Education. Two of the seven Cadres are focusing on developing procedures to enhance the collaboration between schools and VRS. The goal is to ensure transition age youth have access to VRS that lead to employment outcomes. Once the Cadres’ (with the input and feedback from VRS) is complete in 2013 it is the intention for statewide implementation.

Priority 4. BRS will continue to work closely with the Blind and Visually Impaired Services through the Business Enterprise Program (BEP) to expand employment opportunities.

Measure: 50% of consumers who successfully complete BEP training will secure employment as a licensed vendor by January 2013.

2012 OUTCOME: Not Achieved. The Business Enterprise Program (BEP) has employed 3 out of 8 consumers (38%) whom successfully completed the newly developed BEP training course, as of October 2012. However, the BEP also has one additional consumer that is being placed currently, which ensures, by January 2013, the goal of 50% will be met.

Priority 5. BRS will partner with Community Rehabilitation Programs with the Ticket to Work.

Measure: At least 75%, or 69 of 92 CRPs will be local Employment Networks (ENs) by the end of FFY 2012 [Note: 37 CRPs were ENs at the conclusion of FFY10]

2012 OUTCOME: Not Achieved. At the conclusion of FFY 2012, 23 CRPs were ENs, which is a decrease from last year. BRS continues to encourage CRPs to be active ENs and has encouraged the Independent Living Centers to pursue becoming an EN as well. One center has pursued this to date.

Priority 6. BRS will continue implementation of the Performance Improvement Plan designed to improve performance indicators 1.1., 1.2, 1.6: number of rehabilitants, rehabilitation rate, and difference in primary source of income between application and closure.

Measure: BRS will meet or exceed standards 1.1 and 1.2 by the end of FFY 2012.

2012 OUTCOME: Partially Achieved. BRS exceeded standard 1.1 (FFY2011: 4,404/FFY2012: 4,714) and standard 1.2 (Federal Target: 55.80%/FFY2012: 57.06%). Standard 1.6 was not met, but improved from FFY2011 (FFY2011: 48.42%/ FFY2012: 51.12%). In May 2012, BRS was notified that all requirements indicated on the Performance Improvement Plan had been successfully met and the PIP is closed.

OBJECTIVE B: BRS will collaborate with state and local partner agencies that also serve individuals with disabilities in order to provide a seamless delivery system.

Priority 1. BRS, in cooperation with the Bureau of Developmental Disabilities Services (BDDS) through the Employment First demonstration sites, will establish a seamless service delivery system for consumers transitioning into BRS services, then from BRS Services to Supported Employment Follow-Along (SEFA) services.

Measure: By the end of FFY 2012, BRS and BDDS will establish the process by which individuals will effectively transition from one program to another, including informing providers and case managers.

2012 OUTCOME: Achieved. BRS and BDDS continued to collaborate through the five Employment First demonstration sites throughout the state of Indiana. One site recommended new stabilization forms to help transition from VR to BDDS and SEFA services. BRS has approved the proposed forms and plan to implement them in 2013.

The BRS and BDDS Directors communicate on a regular basis to discuss program updates; as well as, the VR Director of Field Operations and BDDS Field Operation Management meet regularly to troubleshoot issues with individuals’ cases and promote systems change. The result of the collaboration effort reflects that people with cognitive impairments in Indiana had the largest increase in employment outcomes (compared to individuals with other types of disabilities, i.e. physical, sensory, mental illness, etc) from FFY2010 to FFY2012 (40%).

Priority 2: BRS in collaboration with the Manager of Deaf and Hard of Hearing Services (DHHS) will provide necessary training and technical assistance to VR counselors who have a specialized caseload serving individuals who are deaf or hard of hearing.

Measure: Conduct at least two statewide annual meetings in FFY 2012 to address training needs and provide ongoing technical assistance to staff as needed.

2012 OUTCOME: Achieved. Two trainings were held in 2012. Training was conducted for counselors with specialty caseloads that serve individuals whom are blind/visually impaired and/or deaf/hard of hearing. A second training event was held for the counselors with specialty caseloads that serve individuals whom are deaf and/or hard of hearing and the five approved hearing aid manufacturers through DHHS.

Priority 3: BRS will investigate approaches to job placement and identify areas of improvement, e.g. improved collaboration with post secondary entities in placing college graduates.

Measure: Indiana Federal Indicators will improve.

2012 OUTCOME: Achieved. In FFY 2012, BRS improved in all 7 Federal Indicators, and exceeded in 6 Indicators (1.1, 1.2, 1.3, 1.4, 1.5, 2.1). Indicator 1.6 was not met.

OBJECTIVE C: The BRS program administration will function effectively and efficiently, supporting all aspects of the program.

Priority 1. BRS will continue the refinement of the automated case management system by evolving to a fully paperless system.

Measure: By the end of FFY2012 the electronic case management system will be revised to streamline case management, i.e. Individualized plan development, improved response time, and adding new functionality that will add efficiencies.

2012 OUTCOME: Achieved. BRS implemented several programmatic enhancements to its case management system known as IRIS. These involved revising software to improve ease of use by counselors, implementing new reports for management, building the tools for an order of selection environment (a large separate project), and amending our tracking systems to recognize no-cost services. A few of the major projects are listed and described below:

CC-Descriptor (Service Categories) Rewrite – Per a VR workgroup recommendations, changes were made to reduce the number of service categories. This simplification supported the IPE Rewrite project, which will require counselors to provide more detailed information regarding plan services. This effort required coordination with the FSSA Claims Management department.

Individualized Plan for Employment (IPE) Rewrite – This project incorporated a VR workgroup redesign of the case management systems IPE process to carry forward data from prior plans to new amendments and to collect more detailed information regarding plan services (in preparation for implementation of the IPE Easy Authorizations project). These changes improved the IPE process for counselors and area supervisors, and laid the foundation for future projects that targeted easier creation of service authorizations and subsequent updates to those authorizations.

IPE Easy Authorizations – These modifications were driven by VR workgroup design and included new functionality to allow authorized IRIS users to select services on a plan and easily generate multiple authorizations without separate data entry into an authorization process. This reduced/eliminated a large portion of data entry burden from the clerical staff and directly linked plan services to service authorizations.

Security Enhancements – This project incorporated management-requested changes to the Security functions to increase flexibility, thus allowing for counselors, secretaries, and supervisors to have access to caseloads outside of their normal area or region when needed. This allows for cross-area or cross regional caseload support when open positions require staff reassignments. Changes were also made to allow staff to access prior cases of new referrals to facilitate referral and application processing.

Multi-Line Claims – This project required a collaborative effort with the FSSA Claims Management department to modify the Contract Management System (CMS) in conjunction with VR modifications to the VR case management system to allow for multiple authorization line items to be processed on one claim voucher (previously only 1 service line item was allowed for each claim voucher). This substantially reduced the volume of claims data entry for VR clerical staff, and streamlined claims processing for all vendor invoices containing multiple services.

Centralized Printing and Mailing (CPM) – This project allowed a mechanism for field staff to redirect printing and mailing functions to a third party centralized printing and mailing center, rather than performing all such functions locally. Establishment of the CPM center required collaboration with a third party vendor. This project reduced printing and mailing functions performed by field staff and also reduced associated printing and mailing costs.

Centralized Scanning and Indexing (CSI) – This project included the establishment of a CSI center via collaboration with a third party vendor. Scanning and indexing processes (to scan hardcopy documents as image files and index the files into the appropriate case/document type as an e-file for use in the case management system) that are performed in the field can now be redirected to the CSI center when feasible/as needed. This project reduces scanning and indexing work processes performed by field staff.

Priority 2. Through the Leadership Academy, BRS will provide training to staff to enable them to provide superior services to their consumers. This will include specialized training to serve individuals who are deaf/hearing impaired, blind/visually impaired and individuals who have sustained a traumatic brain injury.

Measure: By the end of FFY2012, BRS will have training modules developed and/or updated for specialty and advanced courses including deaf/hearing impaired, blind/visually impaired, and individuals who have sustained a traumatic brain injury.

2012 OUTCOME: Partially Achieved. Training courses for deaf/hearing impaired and blind/visually impaired were reviewed and updated. The traumatic brain injury course was not developed due to higher priority needs, but will be developed at a later date.

Priority 3. BRS will ensure all field staff are adequately trained and oriented to streamlined/standardized case management processes. BRS will ensure that staff has the tools to do their jobs. This includes resource allocation and maintenance of equitable caseload size among VR Counselors.

Measure: By the end of FFY 2012, enhanced management reports from the electronic case management system will be developed to measure the impact of the implementation of the streamlined practices.

2012 OUTCOME: Achieved. In addition to the many electronic case management system enhancements (described in Priority 1 of this section), the BRS Leadership Team meets bi-weekly, and includes the Region Managers monthly. Four Statewide BRS Supervisor meetings were conducted in FFY 2012, along with several webinars, and in-person trainings to discuss new practices and/or agency changes for other BRS personnel. BRS began to plan for a BRS Symposium which will bring all BRS staff together for a day and a half to discuss relevant topics to the field of rehabilitation. The symposium will occur in FFY 2013 [update- the Symposium took place December 2012].

Priority 4. BRS will establish and implement innovative, stratified, state-local coordinated systems of support for individuals with Traumatic Brain Injuries (TBI). Activities supported through the TBI grant will seek to establish an infrastructure, involving relevant state agencies, through which Resource Facilitation services will be utilized to increase employment outcomes for individuals with TBI. This project is for individuals aged 15 through 19, living in rural areas, and with lower socioeconomic status.

Measure: In 2012 BRS will continue to work toward the grant goal of 60% of 300 people with TBI returning to work or school within one year after their discharge from acute inpatient rehabilitation.

2012 OUTCOME: Partially Achieved. In FFY 2012, there were 87 individuals with TBI who achieved successful VR closure, compared to 69 individuals in the prior year. The rehabilitation rate also increased from 42% in FFY 2011 to 44% in FFY 2012. Complete grant data will not be fully available until the end of the grant. This is due to the pilot being a “Blind Study” with a Control Group. The grant provides Resource Facilitation to eligible individuals in the Research Group who have goals of Return-to-Work and/or Return-to-School. BRS anticipates that the grant goals will be met.

Priority 5. BRS will work to increase fiscal resources by maximizing reimbursement through SSA/VR.

Measure: BRS seeks to improve reimbursement levels by 25% ($1,147,303.30) from FFY 2010 ($917,842.61).

2012 OUTCOME: Achieved. In FFY 2011, BRS received a total reimbursement amount of $1,918,623.00 which is more than a 100% increase from the prior year. In FFY 2012, BRS received a total reimbursement amount of $3,075,391.29 of which $980,910.47 were Ticket to Work milestone outcome payments.

Priority 6. BRS will continue to improve program and fiscal accountability and federal reporting. BRS will require technical assistance from RSA and TACE.

Measure: BRS will continue to conduct bi-weekly budget meetings to address fiscal issues. Additionally, the BRS Director will review and approve all federal reports prior to submission.

2012 OUTCOME: Achieved. BRS conducts bi-weekly budget meetings with fiscal staff. The BRS Director reviews/approves federal reports prior to submission. The Corrective Action Plan resulting from the 2009 RSA Program review was completed by BRS and no further action is requested by RSA at this time.

Priority 7. BRS will exhaust all cost saving measures to avoid the implementation of OOS.

Measure: BRS will not close categories or implement a waitlist.

2012 OUTCOME: Achieved. BRS continues to utilize cost saving measures and has not needed to implement Order of Selection (OOS).

 

1. Increase the quality of employment outcomes for SE consumers.

Measure: The average wages for SE consumers who achieve competitive employment will be maintained or increased at the FFY11 amount ($8.14/hour).

2012 OUTCOME: Achieved. Average wages were $8.28/hour.

Priority 2. SE consumers with the most significant disabilities will participate in Project SEARCH.

Measure: At least 80% of consumers participating in Project SEARCH will be consumers who are MSD and who qualify for long-term employment supports.

2012 OUTCOME: Achieved. 92% of SEARCH consumers were MSD.

 

Indiana BRS improved performance in 7 of the 7 federal indicators over the prior year, however did not meet the federal bar in 1 indicator (1.6). BRS completed a Performance Improvement Plan throughout FFY2012.

Indicators (10/1/11-9/30/2012)

1.1: Total Rehabilitations Equal to/Greater Than Previous Year

4,714

1.2: Rehabilitation Rate (55.8%)

57.06%

1.3: Competitive Employment Outcomes (72.6%)

97.35%

1.4: Percentage of People (Competitively Placed) With Significant Disability (62.4%)

76.07%

1.5: Ratio of Ave. Hourly Wage (Competitive Rehabilitants) to Ave. Hourly Wage (All Employed Hoosiers) (.52)

.60 = $11.52/$19.17

1.6: Own Income Largest Source of Support at Close Compared to When Started Services (53.0)

51.12

2.1: Service Rate for Minorities (.80)

.81

 

FFY12 Report of Innovation and Expansion: VR Funds were utilized under this authority for the support of the Indiana Council on Independent Living, and by having designated BRS staff assist with building relationships with local businesses to increase employment opportunities for VR job seekers.

This screen was last updated on Jun 28 2013 1:46PM by Joshua Potter

Attachment 6.3 Quality, Scope, and Extent of Supported Employment Services

  • Describe quality, scope, and extent of supported employment services to be provided to individuals with the most significant disabilities
  • Describe the timing of the transition to extended services

Consumers obtain Supported Employment (SE) services through many Community Rehabilitation Programs across the state, based on the following:

A. Certification of Accreditation of Rehabilitation Facilities (CARF) principles (though the provider may be certified by CARF or another accrediting body, including: the Council on Quality and Leadership in Supports for People with Disabilities, the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the National Commission on Quality Assurance, or another independent national accreditation organization approved by the Secretary of the Indiana Family and Social Services Administration (FSSA), including ISO).

1. The organization promotes the basic human rights, dignity, health, and safety of the persons served;

2. The organization demonstrates that the persons served are involved in individual planning, decision making, and implementation of the services they will receive;

3. The organization provides services that are designed to enhance the independence, self-sufficiency, and productivity of the persons served; and,

4. Based on the informed choice of the persons served, the organization, using a team approach, provides coordinated, individualized, and goal oriented services leading to the desired outcome.

B. The scope of SE services will include:

1. Preparation for employment, job development and placement services.

2. Gathering information regarding the persons referred.

3. Analyzing the information to determine opportunities for employment in the labor market geographically accessible to them.

4. Providing counseling or training to obtain and maintain the desired employment.

5. Identifying and/or developing job opportunities.

6. Providing on-site job analysis, consultation, and re-commendations for worksite and job modifications when appropriate.

7. Maintaining an organized system of recording job openings and contacts.

8. Providing feedback to persons seeking employment.

C. Follow-along resources (extended services) will be identified as early as possible with the VR counselor and provider staff working together to secure necessary resources. VR counselors are facilitating a seamless transition to follow along services prior to VR case closure.

It was the intent, as rates were developed for the provision of SE services, to provide reimbursement for professional staff at CRPs in order to provide quality services. CRPs are reimbursed on a Results Based Funding (RBF) system based on a two tiered approach. Tier 1 is for consumers with the most significant disabilities who are in need of ongoing support and Tier 2 is for consumers who are not in need of ongoing support.

The reimbursement milestones for Tier 1 are:

1. Assessment and Individual Plan for Employment Supports

2. 5th Day on job

3. 30 Day on job

4. Stabilization on job and Eligible for Closure

The reimbursement milestones for Tier 2 are:

1. Assessment and Individual Plan for Employment Supports

2. 5th Day

3. 30th Day

4. Eligible for Closure

This screen was last updated on Jun 28 2013 1:49PM by Joshua Potter

System Information

System information

The following information is captured by the MIS.

Last updated on:06/28/2013 3:14 PM

Last updated by:inpotterj

Completed on: 06/28/2013 4:35 PM

Completed by: sainmadarasp

Approved on: 08/08/2013 3:11 PM

Approved by: rscopopec