ED/OSERS/RSA
Rehabilitation Services Administration
U.S. Department of Education

Published September 4, 2014.   Print   Print preview   Export to MS Word   Export to Excel  

State Plan for the State Vocational Rehabilitation Services Program and
State Plan Supplement for the State Supported Employment Services Program
Delaware Division of Vocational Rehabilitation State Plan for Fiscal Year 2014 (submitted FY 2013)

Preprint - Section 1: State Certifications

1.1 The Delaware Department of Labor is authorized to submit this State Plan under Title I of the Rehabilitation Act of 1973, as amended [1] and its supplement under Title VI, Part B, of the Rehabilitation Act [2].

1.2 As a condition for the receipt of federal funds under Title I, Part B, of the Rehabilitation Act for the provision of vocational rehabilitation services, the Delaware Department of Labor [3] agrees to operate and administer the State Vocational Rehabilitation Services Program in accordance with the provisions of this State Plan [4], the Rehabilitation Act, and all applicable regulations [5], policies and procedures established by the secretary. Funds made available under Section 111 of the Rehabilitation Act are used solely for the provision of vocational rehabilitation services under Title I of the Rehabilitation Act and the administration of the State Plan for the vocational rehabilitation services program.

1.3 As a condition for the receipt of federal funds under Title VI, Part B, of the Rehabilitation Act for supported employment services, the designated state agency agrees to operate and administer the State Supported Employment Services Program in accordance with the provisions of the supplement to this State Plan [6], the Rehabilitation Act and all applicable regulations [7], policies and procedures established by the secretary. Funds made available under Title VI, Part B, are used solely for the provision of supported employment services and the administration of the supplement to the Title I State Plan. Yes

1.4 The designated state agency and/or the designated state unit has the authority under state law to perform the functions of the state regarding this State Plan and its supplement. Yes

1.5 The state legally may carry out each provision of the State Plan and its supplement. Yes

1.6 All provisions of the State Plan and its supplement are consistent with state law. Yes

1.7 The (enter title of state officer below) Yes

Director DE Division of Vocational Rehabilitation

... has the authority under state law to receive, hold and disburse federal funds made available under this State Plan and its supplement.

1.8 The (enter title of state officer below)... Yes

Director DE Division of Vocational Rehabilitation

... has the authority to submit this State Plan for vocational rehabilitation services and the State Plan supplement for supported employment services.

1.9 The agency that submits this State Plan and its supplement has adopted or otherwise formally approved the plan and its supplement. Yes

State Plan Certified By

As the authorized signatory identified above, I hereby certify that I will sign, date and retain in the files of the designated state agency/designated state unit Section 1 of the Preprint, and separate Certification of Lobbying forms (Form ED-80-0013; available at http://www.ed.gov/fund/grant/apply/appforms/ed80-013.pdf) for both the vocational rehabilitation and supported employment programs.

Signed?Yes

Name of SignatoryAndrea Guest

Title of SignatoryDirector, Delaware Division of Vocational Rehabilitation

Date Signed (mm/dd/yyyy)06/28/2013

Assurances Certified By

At the request of RSA, the designated state agency and/or the designated state unit provide the following assurance(s), in addition to those contained within Section 2 through 8 below, in connection with the approval of the State Plan for FY 2014No

Section 1 Footnotes

[1] Public Law 93 112, as amended by Public Laws 93 516, 95 602, 98 221, 99 506, 100-630, 102-569, 103-073, and 105-220.

[2] Unless otherwise stated, "Rehabilitation Act" means the Rehabilitation Act of 1973, as amended.

[3] All references in this plan to "designated state agency" or to "the state agency" relate to the agency identified in this paragraph.

[4] No funds under Title I of the Rehabilitation Act may be awarded without an approved State Plan in accordance with Section 101(a) of the Rehabilitation Act and 34 CFR part 361.

[5] Applicable regulations include the Education Department General Administrative Regulations (EDGAR) in 34 CFR Parts 74, 76, 77, 79, 80, 81, 82, 85 and 86 and the State Vocational Rehabilitation Services Program regulations in 34 CFR Part 361.

[6] No funds under Title VI, Part B, of the Rehabilitation Act may be awarded without an approved supplement to the Title I State Plan in accordance with Section 625(a) of the Rehabilitation Act.

[7] Applicable regulations include the EDGAR citations in footnote 5, 34 CFR Part 361, and 34 CFR Part 363.

Preprint - Section 2: Public Comment on State Plan Policies and Proceduress

2.1 Public participation requirements. (Section 101(a)(16)(A) of the Rehabilitation Act; 34 CFR 361.10(d), .20(a), (b), (d); and 363.11(g)(9))

(a) Conduct of public meetings.

The designated state agency, prior to the adoption of any substantive policies or procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan, including making any substantive amendments to the policies and procedures, conducts public meetings throughout the state to provide the public, including individuals with disabilities, an opportunity to comment on the policies or procedures.

(b) Notice requirements.

The designated state agency, prior to conducting the public meetings, provides appropriate and sufficient notice throughout the state of the meetings in accordance with state law governing public meetings or, in the absence of state law governing public meetings, procedures developed by the state agency in consultation with the State Rehabilitation Council, if the agency has a council.

(c) Special consultation requirements.

The state agency actively consults with the director of the Client Assistance Program, the State Rehabilitation Council, if the agency has a council and, as appropriate, Indian tribes, tribal organizations and native Hawaiian organizations on its policies and procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan.

Preprint - Section 3: Submission of the State Plan and its Supplement

3.1 Submission and revisions of the State Plan and its supplement. (Sections 101(a)(1), (23) and 625(a)(1) of the Rehabilitation Act; Section 501 of the Workforce Investment Act; 34 CFR 76.140; 361.10(e), (f), and (g); and 363.10)

(a) The state submits to the commissioner of the Rehabilitation Services Administration the State Plan and its supplement on the same date that the state submits either a State Plan under Section 112 of the Workforce Investment Act of 1998 or a state unified plan under Section 501 of that Rehabilitation Act.

(b) The state submits only those policies, procedures or descriptions required under this State Plan and its supplement that have not been previously submitted to and approved by the commissioner.

(c) The state submits to the commissioner, at such time and in such manner as the commissioner determines to be appropriate, reports containing annual updates of the information relating to the:

  1. comprehensive system of personnel development;
  2. assessments, estimates, goals and priorities, and reports of progress;
  3. innovation and expansion activities; and
  4. other updates of information required under Title I, Part B, or Title VI, Part B, of the Rehabilitation Act that are requested by the commissioner.

(d) The State Plan and its supplement are in effect subject to the submission of modifications the state determines to be necessary or the commissioner requires based on a change in state policy, a change in federal law, including regulations, an interpretation of the Rehabilitation Act by a federal court or the highest court of the state, or a finding by the commissioner of state noncompliance with the requirements of the Rehabilitation Act, 34 CFR 361 or 34 CFR 363.

3.2 Supported Employment State Plan supplement. (Sections 101(a)(22) and 625(a) of the Rehabilitation Act; 34 CFR 361.34 and 363.10)

(a) The state has an acceptable plan for carrying out Part B, of Title VI of the Rehabilitation Act that provides for the use of funds under that part to supplement funds made available under Part B, of Title I of the Rehabilitation Act for the cost of services leading to supported employment.

(b) The Supported Employment State Plan, including any needed annual revisions, is submitted as a supplement to the State Plan.

Preprint - Section 4: Administration of the State Plan

4.1 Designated state agency and designated state unit. (Section 101(a)(2) of the Rehabilitation Act; 34 CFR 361.13(a) and (b))

(a) Designated state agency.

  1. There is a state agency designated as the sole state agency to administer the State Plan or to supervise its administration in a political subdivision of the state by a sole local agency.

  1. The designated state agency is a state agency that is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and includes a vocational rehabilitation unit as provided in paragraph (b) of this section (Option B was selected/Option A was not selected)

  1. In American Samoa, the designated state agency is the governor.

(b) Designated state unit.

  1. If the designated state agency is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities, in accordance with subparagraph 4.1(a)(2)(B) of this section, the state agency includes a vocational rehabilitation bureau, division or unit that:

  1. is primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and is responsible for the administration of the designated state agency's vocational rehabilitation program under the State Plan;
  2. has a full-time director;
  3. has a staff, at least 90 percent of whom are employed full-time on the rehabilitation work of the organizational unit; and
  4. is located at an organizational level and has an organizational status within the designated state agency comparable to that of other major organizational units of the designated state agency.

  1. The name of the designated state vocational rehabilitation unit is
Delaware Division of Vocational Rehabilitation

4.2 State independent commission or State Rehabilitation Council. (Sections 101(a)(21) and 105 of the Rehabilitation Act; 34 CFR 361.16 and .17)

The State Plan must contain one of the following assurances.

(a) The designated state agency is an independent state commission that

  1. is responsible under state law for operating or overseeing the operation of the vocational rehabilitation program in the state and is primarily concerned with the vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities in accordance with subparagraph 4.1(a)(2)(A) of this section.
  1. is consumer controlled by persons who:
    1. are individuals with physical or mental impairments that substantially limit major life activities; and
    2. represent individuals with a broad range of disabilities, unless the designated state unit under the direction of the commission is the state agency for individuals who are blind;
  1. includes family members, advocates or other representatives of individuals with mental impairments; and
  1. undertakes the functions set forth in Section 105(c)(4) of the Rehabilitation Act and 34 CFR 361.17(h)(4).

(b) The state has established a State Rehabilitation Council that meets the criteria set forth in Section 105 of the Rehabilitation Act, 34 CFR 361.17

(c) If the designated state unit has a State Rehabilitation Council, Attachment 4.2(c) provides a summary of the input provided by the council consistent with the provisions identified in subparagraph (b)(3) of this section; the response of the designated state unit to the input and recommendations; and, explanations for the rejection of any input or any recommendation.

(Option B was selected)

4.3 Consultations regarding the administration of the State Plan. (Section 101(a)(16)(B) of the Rehabilitation Act; 34 CFR 361.21)

The designated state agency takes into account, in connection with matters of general policy arising in the administration of the plan and its supplement, the views of:

(a) individuals and groups of individuals who are recipients of vocational rehabilitation services or, as appropriate, the individuals' representatives;
(b) personnel working in programs that provide vocational rehabilitation services to individuals with disabilities;
(c) providers of vocational rehabilitation services to individuals with disabilities;
(d) the director of the Client Assistance Program; and
(e) the State Rehabilitation Council, if the state has a council.

4.4 Nonfederal share. (Sections 7(14) and 101(a)(3) of the Rehabilitation Act; 34 CFR 80.24 and 361.60)

The nonfederal share of the cost of carrying out this State Plan is 21.3 percent and is provided through the financial participation by the state or, if the state elects, by the state and local agencies.

4.5 Local administration. (Sections 7(24) and 101(a)(2)(A) of the Rehabilitation Act; 34 CFR 361.5(b)(47) and .15)

The State Plan provides for the administration of the plan by a local agency. No

If "Yes", the designated state agency:

(a) ensures that each local agency is under the supervision of the designated state unit with the sole local agency, as that term is defined in Section 7(24) of the Rehabilitation Act and 34 CFR 361.5(b)(47), responsible for the administration of the vocational rehabilitation program within the political subdivision that it serves; and
(b) develops methods that each local agency will use to administer the vocational rehabilitation program in accordance with the State Plan.

4.6 Shared funding and administration of joint programs. (Section 101(a)(2)(A)(ii) of the Rehabilitation Act; 34 CFR 361.27)

The State Plan provides for the state agency to share funding and administrative responsibility with another state agency or local public agency to carry out a joint program to provide services to individuals with disabilities. No

If "Yes", the designated state agency submits to the commissioner for approval a plan that describes its shared funding and administrative arrangement. The plan must include:

(a) a description of the nature and scope of the joint program;
(b) the services to be provided under the joint program;
(c) the respective roles of each participating agency in the administration and provision of services; and
(d) the share of the costs to be assumed by each agency.

4.7 Statewideness and waivers of statewideness. (Section 101(a)(4) of the Rehabilitation Act; 34 CFR 361.25, .26, and .60(b)(3)(i) and (ii))

This agency is not requesting a waiver of statewideness.

(a) Services provided under the State Plan are available in all political subdivisions of the state.
(b) The state unit may provide services in one or more political subdivisions of the state that increase services or expand the scope of services that are available statewide under this State Plan if the:

  1. nonfederal share of the cost of these services is met from funds provided by a local public agency, including funds contributed to a local public agency by a private agency, organization or individual;

  1. services are likely to promote the vocational rehabilitation of substantially larger numbers of individuals with disabilities or of individuals with disabilities with particular types of impairments; and

  1. state, for purposes other than the establishment of a community rehabilitation program or the construction of a particular facility for community rehabilitation program purposes, requests in Attachment 4.7(b)(3) a waiver of the statewideness requirement in accordance with the following requirements:

  1. identification of the types of services to be provided;

  1. written assurance from the local public agency that it will make available to the state unit the nonfederal share of funds;

  1. written assurance that state unit approval will be obtained for each proposed service before it is put into effect; and

  1. written assurance that all other State Plan requirements, including a state's order of selection, will apply to all services approved under the waiver.

(c) Contributions, consistent with the requirements of 34 CFR 361.60(b)(3)(ii), by private entities of earmarked funds for particular geographic areas within the state may be used as part of the nonfederal share without the state requesting a waiver of the statewideness requirement provided that the state notifies the commissioner that it cannot provide the full nonfederal share without using the earmarked funds.

4.8 Cooperation, collaboration and coordination. (Sections 101(a)(11), (24)(B), and 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 361.22, .23, .24, and .31, and 363.11(e))

(a) Cooperative agreements with other components of statewide work force investment system.

The designated state agency or the designated state unit has cooperative agreements with other entities that are components of the statewide work force investment system and replicates those agreements at the local level between individual offices of the designated state unit and local entities carrying out the One-Stop service delivery system or other activities through the statewide work force investment system.

(b) Cooperation and coordination with other agencies and entities.

Attachment 4.8(b) (1)-(4) describes the designated state agency's:

  1. cooperation with and use of the services and facilities of the federal, state, and local agencies and programs, including programs carried out by the undersecretary for Rural Development of the United States Department of Agriculture and state use contracting programs, to the extent that those agencies and programs are not carrying out activities through the statewide work force investment system;

  1. coordination, in accordance with the requirements of paragraph 4.8(c) of this section, with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services;

  1. establishment of cooperative agreements with private nonprofit vocational rehabilitation service providers, in accordance with the requirements of paragraph 5.10(b) of the State Plan; and,

  1. efforts to identify and make arrangements, including entering into cooperative agreements, with other state agencies and entities with respect to the provision of supported employment and extended services for individuals with the most significant disabilities, in accordance with the requirements of subsection 6.5 of the supplement to this State Plan.

(c) Coordination with education officials.

  1. Attachment 4.8(b)(2) describes the plans, policies and procedures for coordination between the designated state agency and education officials responsible for the public education of students with disabilities that are designed to facilitate the transition of the students who are individuals with disabilities from the receipt of educational services in school to the receipt of vocational rehabilitation services under the responsibility of the designated state agency.

  1. The State Plan description must:

  1. provide for the development and approval of an individualized plan for employment in accordance with 34 CFR 361.45 as early as possible during the transition planning process but, at the latest, before each student determined to be eligible for vocational rehabilitation services leaves the school setting or if the designated state unit is operating on an order of selection before each eligible student able to be served under the order leaves the school setting; and

  1. include information on a formal interagency agreement with the state educational agency that, at a minimum, provides for:

  1. consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to postschool activities, including vocational rehabilitation services;

  1. transition planning by personnel of the designated state agency and the educational agency for students with disabilities that facilitates the development and completion of their individualized education programs under Section 614(d) of the Individuals with Disabilities Education Act;

  1. roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services; and

  1. procedures for outreach to students with disabilities as early as possible during the transition planning process and identification of students with disabilities who need transition services.

(d) Coordination with statewide independent living council and independent living centers.

The designated state unit, the Statewide Independent Living Council established under Section 705 of the Rehabilitation Act and 34 CFR 364, and the independent living centers described in Part C of Title VII of the Rehabilitation Act and 34 CFR 366 have developed working relationships and coordinate their activities.

(e) Cooperative agreement with recipients of grants for services to American Indians.

  1. There is in the state a recipient(s) of a grant under Part C of Title I of the Rehabilitation Act for the provision of vocational rehabilitation services for American Indians who are individuals with disabilities residing on or near federal and state reservations. No

  1. If "Yes", the designated state agency has entered into a formal cooperative agreement that meets the following requirements with each grant recipient in the state that receives funds under Part C of Title I of the Rehabilitation Act:

  1. strategies for interagency referral and information sharing that will assist in eligibility determinations and the development of individualized plans for employment;

  1. procedures for ensuring that American Indians who are individuals with disabilities and are living near a reservation or tribal service area are provided vocational rehabilitation services; and

  1. provisions for sharing resources in cooperative studies and assessments, joint training activities, and other collaborative activities designed to improve the provision of services to American Indians who are individuals with disabilities.

4.9 Methods of administration. (Section 101(a)(6) of the Rehabilitation Act; 34 CFR 361.12, .19 and .51(a) and (b))

(a) In general.

The state agency employs methods of administration, including procedures to ensure accurate data collection and financial accountability, found by the commissioner to be necessary for the proper and efficient administration of the plan and for carrying out all the functions for which the state is responsible under the plan and 34 CFR 361.

(b) Employment of individuals with disabilities.

The designated state agency and entities carrying out community rehabilitation programs in the state, who are in receipt of assistance under Part B, of Title I of the Rehabilitation Act and this State Plan, take affirmative action to employ and advance in employment qualified individuals with disabilities covered under and on the same terms and conditions as set forth in Section 503 of the Rehabilitation Act.

(c) Facilities.

Any facility used in connection with the delivery of services assisted under this State Plan meets program accessibility requirements consistent with the provisions, as applicable, of the Architectural Barriers Rehabilitation Act of 1968, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act of 1990 and the regulations implementing these laws.

4.10 Comprehensive system of personnel development. (Section 101(a)(7) of the Rehabilitation Act; 34 CFR 361.18)

Attachment 4.10 describes the designated state agency's procedures and activities to establish and maintain a comprehensive system of personnel development designed to ensure an adequate supply of qualified state rehabilitation professional and paraprofessional personnel for the designated state unit. The description includes the following:

(a) Data system on personnel and personnel development.

Development and maintenance of a system for collecting and analyzing on an annual basis data on qualified personnel needs and personnel development with respect to:

  1. Qualified personnel needs.

  1. The number of personnel who are employed by the state agency in the provision of vocational rehabilitation services in relation to the number of individuals served, broken down by personnel category;

  1. The number of personnel currently needed by the state agency to provide vocational rehabilitation services, broken down by personnel category; and

  1. Projections of the number of personnel, broken down by personnel category, who will be needed by the state agency to provide vocational rehabilitation services in the state in five years based on projections of the number of individuals to be served, including individuals with significant disabilities, the number of personnel expected to retire or leave the field, and other relevant factors.

  1. Personnel development.

  1. A list of the institutions of higher education in the state that are preparing vocational rehabilitation professionals, by type of program;

  1. The number of students enrolled at each of those institutions, broken down by type of program; and

  1. The number of students who graduated during the prior year from each of those institutions with certification or licensure, or with the credentials for certification or licensure, broken down by the personnel category for which they have received, or have the credentials to receive, certification or licensure.

(b) Plan for recruitment, preparation and retention of qualified personnel.

Development, updating on an annual basis, and implementation of a plan to address the current and projected needs for qualified personnel based on the data collection and analysis system described in paragraph (a) of this subsection and that provides for the coordination and facilitation of efforts between the designated state unit and institutions of higher education and professional associations to recruit, prepare and retain personnel who are qualified in accordance with paragraph (c) of this subsection, including personnel from minority backgrounds and personnel who are individuals with disabilities.

(c) Personnel standards.

Policies and procedures for the establishment and maintenance of personnel standards to ensure that designated state unit professional and paraprofessional personnel are appropriately and adequately prepared and trained, including:

  1. standards that are consistent with any national- or state-approved or recognized certification, licensing, registration, or, in the absence of these requirements, other comparable requirements (including state personnel requirements) that apply to the profession or discipline in which such personnel are providing vocational rehabilitation services.

  1. To the extent that existing standards are not based on the highest requirements in the state applicable to a particular profession or discipline, the steps the state is currently taking and the steps the state plans to take in accordance with the written plan to retrain or hire personnel within the designated state unit to meet standards that are based on the highest requirements in the state, including measures to notify designated state unit personnel, the institutions of higher education identified in subparagraph (a)(2), and other public agencies of these steps and the time lines for taking each step.

  1. The written plan required by subparagraph (c)(2) describes the following:

  1. specific strategies for retraining, recruiting and hiring personnel;

  1. the specific time period by which all state unit personnel will meet the standards required by subparagraph (c)(1);

  1. procedures for evaluating the designated state unit's progress in hiring or retraining personnel to meet applicable personnel standards within the established time period; and

  1. the identification of initial minimum qualifications that the designated state unit will require of newly hired personnel when the state unit is unable to hire new personnel who meet the established personnel standards and the identification of a plan for training such individuals to meet the applicable standards within the time period established for all state unit personnel to meet the established personnel standards.

(d) Staff development.

Policies, procedures and activities to ensure that all personnel employed by the designated state unit receive appropriate and adequate training. The narrative describes the following:

  1. A system of staff development for professionals and paraprofessionals within the designated state unit, particularly with respect to assessment, vocational counseling, job placement and rehabilitation technology.

  1. Procedures for the acquisition and dissemination to designated state unit professionals and paraprofessionals significant knowledge from research and other sources.

(e) Personnel to address individual communication needs.

Availability of personnel within the designated state unit or obtaining the services of other individuals who are able to communicate in the native language of applicants or eligible individuals who have limited English speaking ability or in appropriate modes of communication with applicants or eligible individuals.

(f) Coordination of personnel development under the Individuals with Disabilities Education Act.

Procedures and activities to coordinate the designated state unit's comprehensive system of personnel development with personnel development under the Individuals with Disabilities Education Act.

4.11. Statewide assessment; annual estimates; annual state goals and priorities; strategies; and progress reports.

(Sections 101(a)(15), 105(c)(2) and 625(b)(2) of the Rehabilitation Act; 34 CFR 361.17(h)(2), .29, and 363.11(b))

(a) Comprehensive statewide assessment.

  1. Attachment 4.11(a) documents the results of a comprehensive, statewide assessment, jointly conducted every three years by the designated state unit and the State Rehabilitation Council (if the state has such a council). The assessment describes:

  1. the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  1. individuals with the most significant disabilities, including their need for supported employment services;

  1. individuals with disabilities who are minorities and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program carried out under this State Plan; and

  1. individuals with disabilities served through other components of the statewide work force investment system.

  1. The need to establish, develop or improve community rehabilitation programs within the state.

  1. For any year in which the state updates the assessments, the designated state unit submits to the commissioner a report containing information regarding updates to the assessments.

(b) Annual estimates.

Attachment 4.11(b) identifies on an annual basis state estimates of the:

  1. number of individuals in the state who are eligible for services under the plan;

  1. number of eligible individuals who will receive services provided with funds provided under Part B of Title I of the Rehabilitation Act and under Part B of Title VI of the Rehabilitation Act, including, if the designated state agency uses an order of selection in accordance with subparagraph 5.3(b)(2) of this State Plan, estimates of the number of individuals to be served under each priority category within the order; and

  1. costs of the services described in subparagraph (b)(1), including, if the designated state agency uses an order of selection, the service costs for each priority category within the order.

(c) Goals and priorities.

  1. Attachment 4.11(c)(1) identifies the goals and priorities of the state that are jointly developed or revised, as applicable, with and agreed to by the State Rehabilitation Council, if the agency has a council, in carrying out the vocational rehabilitation and supported employment programs.

  1. The designated state agency submits to the commissioner a report containing information regarding any revisions in the goals and priorities for any year the state revises the goals and priorities.

  1. Order of selection.
    If the state agency implements an order of selection, consistent with subparagraph 5.3(b)(2) of the State Plan, Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order; and

  1. identifies the service and outcome goals, and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Goals and plans for distribution of Title VI, Part B, funds.
    Attachment 4.11(c)(4) specifies, consistent with subsection 6.4 of the State Plan supplement, the state's goals and priorities with respect to the distribution of funds received under Section 622 of the Rehabilitation Act for the provision of supported employment services.

(d) Strategies.

  1. Attachment 4.11(d) describes the strategies, including:

  1. the methods to be used to expand and improve services to individuals with disabilities, including how a broad range of assistive technology services and assistive technology devices will be provided to those individuals at each stage of the rehabilitation process and how those services and devices will be provided to individuals with disabilities on a statewide basis;

  1. outreach procedures to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities in accordance with subsection 6.6 of the State Plan supplement, and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program;

  1. as applicable, the plan of the state for establishing, developing or improving community rehabilitation programs;

  1. strategies to improve the performance of the state with respect to the evaluation standards and performance indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. strategies for assisting other components of the statewide work force investment system in assisting individuals with disabilities.

  1. Attachment 4.11 (d) describes how the designated state agency uses these strategies to:

  1. address the needs identified in the assessment conducted under paragraph 4.11(a) and achieve the goals and priorities identified in the State Plan attachments under paragraph 4.11(c);

  1. support the innovation and expansion activities identified in subparagraph 4.12(a)(1) and (2) of the plan; and

  1. overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the State Vocational Rehabilitation Services Program and State Supported Employment Services Program.

(e) Evaluation and reports of progress.

  1. The designated state unit and the State Rehabilitation Council, if the state unit has a council, jointly submits to the commissioner an annual report on the results of an evaluation of the effectiveness of the vocational rehabilitation program and the progress made in improving the effectiveness of the program from the previous year.

  1. Attachment 4.11(e)(2):

  1. provides an evaluation of the extent to which the goals identified in Attachment 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3) were achieved;

  1. identifies the strategies that contributed to the achievement of the goals and priorities;

  1. describes the factors that impeded their achievement, to the extent they were not achieved;

  1. assesses the performance of the state on the standards and indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. provides a report consistent with paragraph 4.12(c) of the plan on how the funds reserved for innovation and expansion activities were utilized in the preceding year.

4.12 Innovation and expansion. (Section 101(a)(18) of the Rehabilitation Act; 34 CFR 361.35)

(a) The designated state agency reserves and uses a portion of the funds allotted to the state under Section 110 of the Rehabilitation Act for the:

  1. development and implementation of innovative approaches to expand and improve the provision of vocational rehabilitation services to individuals with disabilities under this State Plan, particularly individuals with the most significant disabilities, consistent with the findings of the statewide assessment identified in Attachment 4.11(a) and goals and priorities of the state identified in Attachments 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3); and

  1. support of the funding for the State Rehabilitation Council, if the state has such a council, consistent with the resource plan prepared under Section 105(d)(1) of the Rehabilitation Act and 34 CFR 361.17(i), and the funding of the Statewide Independent Living Council, consistent with the resource plan prepared under Section 705(e)(1) of the Rehabilitation Act and 34 CFR 364.21(i).

(b) Attachment 4.11 (d) describes how the reserved funds identified in subparagraph 4.12(a)(1) and (2) will be utilized.
(c) Attachment 4.11(e)(2) describes how the reserved funds were utilized in the preceding year.

4.13 Reports. (Section 101(a)(10) of the Rehabilitation Act; 34 CFR 361.40)

(a) The designated state unit submits reports in the form and level of detail and at the time required by the commissioner regarding applicants for and eligible individuals receiving services under the State Plan.
(b) Information submitted in the reports provides a complete count, unless sampling techniques are used, of the applicants and eligible individuals in a manner that permits the greatest possible cross-classification of data and protects the confidentiality of the identity of each individual.

Preprint - Section 5: Administration of the Provision of Vocational Rehabilitation Services

5.1 Information and referral services. (Sections 101(a)(5)(D) and (20) of the Rehabilitation Act; 34 CFR 361.37)

The designated state agency has implemented an information and referral system that is adequate to ensure that individuals with disabilities, including individuals who do not meet the agency's order of selection criteria for receiving vocational rehabilitation services if the agency is operating on an order of selection, are provided accurate vocational rehabilitation information and guidance, including counseling and referral for job placement, using appropriate modes of communication, to assist such individuals in preparing for, securing, retaining or regaining employment, and are referred to other appropriate federal and state programs, including other components of the statewide work force investment system in the state.

5.2 Residency. (Section 101(a)(12) of the Rehabilitation Act; 34 CFR 361.42(c)(1))

The designated state unit imposes no duration of residence requirement as part of determining an individual's eligibility for vocational rehabilitation services or that excludes from services under the plan any individual who is present in the state.

5.3 Ability to serve all eligible individuals; order of selection for services. (Sections 12(d) and 101(a)(5) of the Rehabilitation Act; 34 CFR 361.36)

(a) The designated state unit is able to provide the full range of services listed in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, as appropriate, to all eligible individuals with disabilities in the state who apply for services. No

(b) If No:

  1. Individuals with the most significant disabilities, in accordance with criteria established by the state, are selected first for vocational rehabilitation services before other individuals with disabilities.

  1. Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order of selection; and

  1. identifies the state's service and outcome goals and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Eligible individuals who do not meet the order of selection criteria have access to the services provided through the designated state unit's information and referral system established under Section 101(a)(20) of the Rehabilitation Act, 34 CFR 361.37, and subsection 5.1 of this State Plan.

5.4 Availability of comparable services and benefits. (Sections 101(a)(8) and 103(a) of the Rehabilitation Act; 34 CFR 361.53)

(a) Prior to providing any vocational rehabilitation services, except those services identified in paragraph (b), to an eligible individual or to members of the individual's family, the state unit determines whether comparable services and benefits exist under any other program and whether those services and benefits are available to the individual.
(b) The following services are exempt from a determination of the availability of comparable services and benefits:

  1. assessment for determining eligibility and vocational rehabilitation needs by qualified personnel, including, if appropriate, an assessment by personnel skilled in rehabilitation technology;

  1. counseling and guidance, including information and support services to assist an individual in exercising informed choice consistent with the provisions of Section 102(d) of the Rehabilitation Act;

  1. referral and other services to secure needed services from other agencies, including other components of the statewide work force investment system, through agreements developed under Section 101(a)(11) of the Rehabilitation Act, if such services are not available under this State Plan;

  1. job-related services, including job search and placement assistance, job retention services, follow-up services, and follow-along services;

  1. rehabilitation technology, including telecommunications, sensory and other technological aids and devices; and

  1. post-employment services consisting of the services listed under subparagraphs (1) through (5) of this paragraph.

(c) The requirements of paragraph (a) of this section do not apply if the determination of the availability of comparable services and benefits under any other program would interrupt or delay:

  1. progress of the individual toward achieving the employment outcome identified in the individualized plan for employment;

  1. an immediate job placement; or

  1. provision of vocational rehabilitation services to any individual who is determined to be at extreme medical risk, based on medical evidence provided by an appropriate qualified medical professional.

(d) The governor in consultation with the designated state vocational rehabilitation agency and other appropriate agencies ensures that an interagency agreement or other mechanism for interagency coordination that meets the requirements of Section 101(a)(8)(B)(i)-(iv) of the Rehabilitation Act takes effect between the designated state unit and any appropriate public entity, including the state Medicaid program, a public institution of higher education, and a component of the statewide work force investment system to ensure the provision of the vocational rehabilitation services identified in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, other than the services identified in paragraph (b) of this section, that are included in the individualized plan for employment of an eligible individual, including the provision of those vocational rehabilitation services during the pendency of any dispute that may arise in the implementation of the interagency agreement or other mechanism for interagency coordination.

5.5 Individualized plan for employment. (Section 101(a)(9) of the Rehabilitation Act; 34 CFR 361.45 and .46)

(a) An individualized plan for employment meeting the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and implemented in a timely manner for each individual determined to be eligible for vocational rehabilitation services, except if the state has implemented an order of selection, and is developed and implemented for each individual to whom the designated state unit is able to provide vocational rehabilitation services.
(b) Services to an eligible individual are provided in accordance with the provisions of the individualized plan for employment.

5.6 Opportunity to make informed choices regarding the selection of services and providers. (Sections 101(a)(19) and 102(d) of the Rehabilitation Act; 34 CFR 361.52)

Applicants and eligible individuals or, as appropriate, their representatives are provided information and support services to assist in exercising informed choice throughout the rehabilitation process, consistent with the provisions of Section 102(d) of the Rehabilitation Act and 34 CFR 361.52.

5.7 Services to American Indians. (Section 101(a)(13) of the Rehabilitation Act; 34 CFR 361.30)

The designated state unit provides vocational rehabilitation services to American Indians who are individuals with disabilities residing in the state to the same extent as the designated state agency provides such services to other significant populations of individuals with disabilities residing in the state.

5.8 Annual review of individuals in extended employment or other employment under special certificate provisions of the fair labor standards act of 1938. (Section 101(a)(14) of the Rehabilitation Act; 34 CFR 361.55)

(a) The designated state unit conducts an annual review and reevaluation of the status of each individual with a disability served under this State Plan:

  1. who has achieved an employment outcome in which the individual is compensated in accordance with Section 14(c) of the Fair Labor Standards Act (29 U.S.C. 214(c)); or

  1. whose record of services is closed while the individual is in extended employment on the basis that the individual is unable to achieve an employment outcome in an integrated setting or that the individual made an informed choice to remain in extended employment.

(b) The designated state unit carries out the annual review and reevaluation for two years after the individual's record of services is closed (and thereafter if requested by the individual or, if appropriate, the individual's representative) to determine the interests, priorities and needs of the individual with respect to competitive employment or training for competitive employment.
(c) The designated state unit makes maximum efforts, including the identification and provision of vocational rehabilitation services, reasonable accommodations and other necessary support services, to assist the individuals described in paragraph (a) in engaging in competitive employment.
(d) The individual with a disability or, if appropriate, the individual's representative has input into the review and reevaluation and, through signed acknowledgement, attests that the review and reevaluation have been conducted.

5.9 Use of Title I funds for construction of facilities. (Sections 101(a)(17) and 103(b)(2)(A) of the Rehabilitation Act; 34 CFR 361.49(a)(1), .61 and .62(b))

If the state elects to construct, under special circumstances, facilities for community rehabilitation programs, the following requirements are met:

(a) The federal share of the cost of construction for facilities for a fiscal year does not exceed an amount equal to 10 percent of the state's allotment under Section 110 of the Rehabilitation Act for that fiscal year.
(b) The provisions of Section 306 of the Rehabilitation Act that were in effect prior to the enactment of the Rehabilitation Act Amendments of 1998 apply to such construction.
(c) There is compliance with the requirements in 34 CFR 361.62(b) that ensure the use of the construction authority will not reduce the efforts of the designated state agency in providing other vocational rehabilitation services other than the establishment of facilities for community rehabilitation programs.

5.10 Contracts and cooperative agreements. (Section 101(a)(24) of the Rehabilitation Act; 34 CFR 361.31 and .32)

(a) Contracts with for-profit organizations.

The designated state agency has the authority to enter into contracts with for-profit organizations for the purpose of providing, as vocational rehabilitation services, on-the-job training and related programs for individuals with disabilities under Part A of Title VI of the Rehabilitation Act, upon the determination by the designated state agency that for-profit organizations are better qualified to provide vocational rehabilitation services than nonprofit agencies and organizations.

(b) Cooperative agreements with private nonprofit organizations.

Attachment 4.8(b)(3) describes the manner in which the designated state agency establishes cooperative agreements with private nonprofit vocational rehabilitation service providers.

Preprint - Section 6: Program Administration

Section 6: Program Administration

6.1 Designated state agency. (Section 625(b)(1) of the Rehabilitation Act; 34 CFR 363.11(a))

The designated state agency for vocational rehabilitation services identified in paragraph 1.2 of the Title I State Plan is the state agency designated to administer the State Supported Employment Services Program authorized under Title VI, Part B, of the Rehabilitation Act.

6.2 Statewide assessment of supported employment services needs. (Section 625(b)(2) of the Rehabilitation Act; 34 CFR 363.11(b))

Attachment 4.11(a) describes the results of the comprehensive, statewide needs assessment conducted under Section 101(a)(15)(a)(1) of the Rehabilitation Act and subparagraph 4.11(a)(1) of the Title I State Plan with respect to the rehabilitation needs of individuals with most significant disabilities and their need for supported employment services, including needs related to coordination.

6.3 Quality, scope and extent of supported employment services. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(c) and .50(b)(2))

Attachment 6.3 describes the quality, scope and extent of supported employment services to be provided to individuals with the most significant disabilities who are eligible to receive supported employment services. The description also addresses the timing of the transition to extended services to be provided by relevant state agencies, private nonprofit organizations or other sources following the cessation of supported employment service provided by the designated state agency.

6.4 Goals and plans for distribution of Title VI, Part B, funds. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(d) and .20)

Attachment 4.11(c)(4) identifies the state's goals and plans with respect to the distribution of funds received under Section 622 of the Rehabilitation Act.

6.5 Evidence of collaboration with respect to supported employment services and extended services. (Sections 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 363.11(e))

Attachment 4.8(b)(4) describes the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities to assist in the provision of supported employment services and other public or nonprofit agencies or organizations within the state, employers, natural supports, and other entities with respect to the provision of extended services.

6.6 Minority outreach. (34 CFR 363.11(f))

Attachment 4.11(d) includes a description of the designated state agency's outreach procedures for identifying and serving individuals with the most significant disabilities who are minorities.

6.7 Reports. (Sections 625(b)(8) and 626 of the Rehabilitation Act; 34 CFR 363.11(h) and .52)

The designated state agency submits reports in such form and in accordance with such procedures as the commissioner may require and collects the information required by Section 101(a)(10) of the Rehabilitation Act separately for individuals receiving supported employment services under Part B, of Title VI and individuals receiving supported employment services under Title I of the Rehabilitation Act.

Preprint - Section 7: Financial Administration

7.1 Five percent limitation on administrative costs. (Section 625(b)(7) of the Rehabilitation Act; 34 CFR 363.11(g)(8))

The designated state agency expends no more than five percent of the state's allotment under Section 622 of the Rehabilitation Act for administrative costs in carrying out the State Supported Employment Services Program.

7.2 Use of funds in providing services. (Sections 623 and 625(b)(6)(A) and (D) of the Rehabilitation Act; 34 CFR 363.6(c)(2)(iv), .11(g)(1) and (4))

(a) Funds made available under Title VI, Part B, of the Rehabilitation Act are used by the designated state agency only to provide supported employment services to individuals with the most significant disabilities who are eligible to receive such services.
(b) Funds provided under Title VI, Part B, are used only to supplement and not supplant the funds provided under Title I, Part B, of the Rehabilitation Act, in providing supported employment services specified in the individualized plan for employment.
(c) Funds provided under Part B of Title VI or Title I of the Rehabilitation Act are not used to provide extended services to individuals who are eligible under Part B of Title VI or Title I of the Rehabilitation Act.

Preprint - Section 8: Provision of Supported Employment Services

8.1 Scope of supported employment services. (Sections 7(36) and 625(b)(6)(F) and (G) of the Rehabilitation Act; 34 CFR 361.5(b)(54), 363.11(g)(6) and (7))

(a) Supported employment services are those services as defined in Section 7(36) of the Rehabilitation Act and 34 CFR 361.5(b)(54).
(b) To the extent job skills training is provided, the training is provided on-site.
(c) Supported employment services include placement in an integrated setting for the maximum number of hours possible based on the unique strengths, resources, priorities, concerns, abilities, capabilities, interests and informed choice of individuals with the most significant disabilities.

8.2 Comprehensive assessments of individuals with significant disabilities. (Sections 7(2)(B) and 625(b)(6)(B); 34 CFR 361.5(b)(6)(ii) and 363.11(g)(2))

The comprehensive assessment of individuals with significant disabilities conducted under Section 102(b)(1) of the Rehabilitation Act and funded under Title I of the Rehabilitation Act includes consideration of supported employment as an appropriate employment outcome.

8.3 Individualized plan for employment. (Sections 102(b)(3)(F) and 625(b)(6)(C) and (E) of the Rehabilitation Act; 34 CFR 361.46(b) and 363.11(g)(3) and (5))

(a) An individualized plan for employment that meets the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and updated using funds under Title I.
(b) The individualized plan for employment:

  1. specifies the supported employment services to be provided;

  1. describes the expected extended services needed; and

  1. identifies the source of extended services, including natural supports, or, to the extent that it is not possible to identify the source of extended services at the time the individualized plan for employment plan is developed, a statement describing the basis for concluding that there is a reasonable expectation that sources will become available.

(c) Services provided under an individualized plan for employment are coordinated with services provided under other individualized plans established under other federal or state programs.

Attachment 4.2(c) Input of State Rehabilitation Council

Required annually by all agencies except those agencies that are independent consumer-controlled commissions.

Identify the Input provided by the state rehabilitation council, including recommendations from the council's annual report, the review and analysis of consumer satisfaction, and other council reports. Be sure to also include:

  • the Designated state unit's response to the input and recommendations; and
  • explanations for the designated state unit's rejection of any input or recommendation of the council.

ATTACHMENT 4.2(C) Summary of Input and Recommendations of the State Rehabilitation Council; Response of the Designated State Unit; and Explanations for Rejection of Input or Recommendations

The Division of Vocational Rehabilitation and the State Rehabilitation Council maintain open lines of communication. The DVR Director and Deputy Director participate in SRC meetings. The Director reports key activities to the SRC as a regular agenda item at each meeting. The Chair and Vice-Chair of the SRC participate on the DVR Policy Committee and are part of discussions regarding proposed changes to the DVR Policy manual. The SRC frequently designates a representative to participate in the state budget process for DVR, attending the DOL Budget Hearings with the Office of Management and Budget and the Delaware Legislature’s budget hearings before the Joint Finance Committee. The State Rehabilitation Council is invited to comment on the state plan as part of the annual plan development process. The SRC recommendations for DVR policy and program improvements are primarily received during the annual Effectiveness Evaluation, conducted during the retreat.

SRC Recommendation:

DVR should focus on balancing the quantity of outcomes with measuring and achieving high quality outcomes.

Agency Response: DVR agrees with this recommendation.

Over the past two years, DVR has shown a substantial increase in the quantity of outcomes, with an increase of 72 successful outcomes in FY 2012. DVR is currently undertaking a review of all of its processes. The aim of the review is to identify ways in which DVR defines quality outcomes as well as to identify means to achieve quality outcomes.

SRC Recommendation:

DVR should look into monitoring and developing ways to serve quickly those people that are in need of employment right away.

Agency Response: DVR agrees with this recommendation.

Two ways in which DVR moves to serve quickly those who require immediate employment are 1) working with referral sources to receive documentation of disability at the time of referral or application and 2) encouraging referred individuals to obtain documentation of disability, either proof of SSA disability benefits or other documents, to bring with them at the time their application for services is completed. In the quality review of DVR’s processes, this recommendation will be further examined.

SRC Recommendation:

DVR should promote ways to encourage services to people that promotes keeping/maintenance of employment.

Agency Response: DVR agrees with this recommendation.

As a means of promoting longevity on the job, DVR counselors provide career counseling to assist clients in identifying vocational objectives that meet the individual’s primary employment factors as well as the needs of businesses in the community. DVR is working with vendors to promote the availability of training programs that result in qualified employment candidates with up-to-date skills. As part of the quality review process, DVR has already met with vendors to discuss ways of improving training opportunities such that, upon completion, clients have the skills necessary to obtain and maintain employment.

SRC Recommendation:

By decreasing caseloads to manageable sizes, DVR would be able to avoid counselor burn-out, increasing the quality of employment outcomes.

Agency Response: DVR agrees with this recommendation.

Since the mid 2000’s, DVR has experienced a great influx of individuals with disabilities who are applying for services without the ability to hire additional full-time rehabilitation counselors. DVR has provided transition-focused counselor with transition assistants, has hired additional part-time, qualified rehabilitation counselors, and has obtained additional assistance through the use of interns from rehabilitation counseling programs.

SRC Recommendation:

DVR should strive to increase the average hourly wage to meet Standard 1.5.

Agency Response: DVR agrees with this recommendation.

DVR, like most of the VR agencies in the north eastern United States, struggles to work towards meeting Standard 5.1. The high number of very high salaried individuals in the state makes achievement of the standard difficult; however, DVR is committed to working towards higher paying, career-focused employment for our clients. In FY 2012, DVR saw an overall average increase of 34 cents per hour for individuals achieving employment outcomes. DVR’s focus on quality training and outcomes and employment longevity will assist it in moving towards this goal.

SRC Recommendation:

By working with other stakeholders in the community, DVR may identify entities that can assist with employment process.

Agency Response: DVR agrees with this recommendation.

DVR works with an increasingly large number of public and non-profit stakeholder groups in the community. DVR is increasing its direct partnership with employers, a vital stakeholder, through the expansion of the Project SEARCH locations around the state. Currently finishing the second year with Christiana Care, DVR plans to open at least one project with the State of Delaware in FY 2014 and is in discussion with several additional locations. In addition, DVR has established connections with the REDI program through Walgreen’s.

SRC Recommendation:

DVR should work more closely with the Division of Employment and Training.

Agency Response: DVR agrees with this recommendation.

DVR currently works with the Division of Employment and Training (DET) in a number of ways. Some clients connect with DET in order to participate in DET sponsored training programs. Many of our employment-ready clients register with DET in order to access their employment postings. Individuals who are placed on the waiting list due to Order of Selection are provided with information about DET services. In addition, DVR has, through the US DOL Disability Employment Initiative grant, been providing services to individuals, including DVR referrals, in the American Job Centers.

SRC Recommendation:

DVR should continue to expand skill training opportunities to Kent and Sussex Counties.

Agency Response: DVR agrees with this recommendation.

DVR has developed new training contracts with providers located in Kent and Sussex Counties. In both counties, DVR has developed a training program with the Hospitality School offering culinary and entry level customer service positions in the hospitality field within the past year. DVR recently began contracting with Specialisterne, a program offering IT training for persons on the autism spectrum, which is slated to expand to Kent County within the year. DVR also plans on expanding the Project SEARCH school-to-work program to the Dover area in the 2013-2014 Academic Year. DVR is currently in the process developing new training contracts with HBI (construction training – Sussex County), Regency Point (construction training – New Castle and Kent Counties), Goodwill (clerical/customer service – Sussex County), and APS (industrial cleaning skills training – New Castle and Kent Counties).

SRC Recommendation:

By working with vendors, DVR would be able to achieve more client employment outcomes.

Agency Response: DVR agrees with goal of this recommendation.

DVR agrees in the goal of assisting more clients to achieve quality employment outcomes. DVR utilizes all available means of assisting clients to find employment including through the use of vendor services and the DVR Employment Services Unit. DVR supports contracts and works closely with a wide range of vendors for the purpose of job development and job placement. Clients who participate in a training program through a vendor often continue to work, at least initially, with that vendor for placement. Individual clients determine their method of employment assistance, either internal or external to DVR, through the process of informed choice.

SRC Recommendation:

DVR should get information about DVR programs out to parents earlier in the transition process.

Agency Response: DVR agrees with this recommendation.

Many DVR Transition Counselors make presentations to groups of parents. The presentations are coordinated with the local Transition Coordinator or other program in the school. DVR Counselors send information regarding DVR services home with the students including forms to be signed by parents of students under the age of 18. Students who are identified as potential participants for the Early Start to Supported Employment are being identified at least in the year prior to their anticipated exit from high school. Communication is being sent home to parents and guardians regarding the program, the process for meeting with and selecting a Supported Employment vendor, and the need for and offer of assistance with the application for services from the Division of Developmental Disabilities.

This screen was last updated on Jun 27 2013 2:46PM by Harrietann Litwin

Attachment 4.7(b)(3) Request for Waiver of Statewideness

This agency has not requested a waiver of statewideness.

This screen was last updated on Jun 30 2009 2:06PM by Harrietann Litwin

Attachment 4.8(b)(1) Cooperative Agreements with Agencies Not Carrying Out Activities Under the Statewide Workforce Investment System

Describe interagency cooperation with and utilization of the services and facilities of agencies and programs that are not carrying out activities through the statewide workforce investment system with respect to

  • Federal, state, and local agencies and programs;
  • if applicable, Programs carried out by the Under Secretary for Rural Development of the United States Department of Agriculture; and
  • if applicable, state use contracting programs.

ATTACHMENT 4.8(b)(1) Cooperation with Agencies That Are Not in the Statewide

Workforce Investment System with other Entities

The Division of Vocational Rehabilitation (DVR) maintains relationships with other agencies, both public and private, that provide services to individuals with disabilities. DVR maintains cooperative agreements with public and private non-profit agencies such as programs that serve individuals with developmental disabilities, individuals with mental health and/or substance abuse disabilities, and community rehabilitation programs. Some of these agreements have been in effect for more than 25 years. The agreements provide for cooperation in key areas such as respective roles related to joint constituents, agency financial responsibilities including terms of reimbursement, liaison relationships to promote information flow, joint referral processes, and dispute resolution.

DVR maintains ongoing relationships with several councils throughout the state that have missions related to individuals with disabilities including the State Council for Persons with Disabilities (SCPD), the Developmental Disabilities Council (DDC), the Governor’s Commission for Community Alternatives, the University of Delaware Center for Disability Studies Advisory Council, the Governor’s Advisory Council for Exceptional Citizens (GACEC), the Division of Substance Abuse and Mental Health Advisory Council (DSAMH), the Division of Developmental Disabilities Services (DDDS), and the Governor’s Committee on Equal Employment Opportunity (GCEEO). These councils address issues of common concern to the disability community. DVR’s Director participates in the Governors EEO Committee. The SCPD is the coordinating council for all disability-related councils throughout the State. DVR participates in the Governor’s Task Force on Community Inclusion, a collaboration of state agencies, organizations and entities involved with issues relating to disabilities. The goal of the task force is to develop strategies to implement the Olmstead principals, to assist people with disabilities to live more independently in the community, and to align the state’s service delivery system with that goal. Among other things, this task force has supported implementation of Medicaid Buy-in Delaware and increased public transportation. Our director also serves on the council that was created as the result of our governor’s initiative as chair or the National Governors Association, “A Better Bottom Line,” which seeks to increase employment for individuals with disabilities.

As required by the Rehabilitation Act, DVR developed a Memorandum of Understanding with the public institutions of higher education in Delaware, specifically, Delaware Technical and Community College (DTCC), Delaware State University, and the University of Delaware. DVR and DTCC have collaborated with a separate Memorandum of Understanding to provide supported education services to DVR clients who are enrolled in remedial education programs at DTCC. The program provides additional training in study skills, time management, study techniques, and accommodations necessary for students to be successful in the school environment.

In July 2011, DVR entered into a memorandum of understanding with the Delaware Division of Social Services, Temporary Assistance for Needy Families with minor children under title IV-A of the Social Security Act (TANF) in order to:

1. Increase the breadth of specialized services available to TANF recipients that foster employment and self sufficiency.

2. Create an unimpeded path of entry for eligible TANF recipients into DVR’s programs directly from DSS and from other TANF funded employment and training providers.

3. Create agreed upon communication pathways between the Divisions that maintains regular communication regarding shared clients.

4. Provide DVR with TANF or State Maintenance of Effort funds to fund initial workforce services so that TANF recipients without significant disabilities would be referred to the (Disability Employment Initiative) Disability Resource Coordinators and are not required to wait for services.

5. To provide funding to DVR to provide additional supports to TANF recipients as determined by family circumstances.

Delaware has a State Use program. In conjunction with that program, DVR participates in the following ways:

1. DVR purchases items (engraved/promotional) through Delaware Industries for the Blind.

2. Two organizations, Goodwill and Service Source, have contracts with the State of Delaware to assist the State in employing individuals with Disabilities. DVR is both a referral source for individuals seeking employment as well as the employer for individuals in the program.

3. The Delaware Association of Rehabilitation Facilities has a janitorial contract with the State of Delaware. DVR refers qualified individuals with disabilities for employment within the program.

This screen was last updated on Aug 23 2013 10:09AM by Harrietann Litwin

Attachment 4.8(b)(2) Coordination with Education Officials

  • Describe the designated state unit's plans, policies, and procedures for coordination with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services, including provisions for the development and approval of an individualized plan for employment before each student determined to be eligible for vocational rehabilitation services leaves the school setting or, if the designated state unit is operating on an order of selection, before each eligible student able to be served under the order leaves the school setting.
  • Provide information on the formal interagency agreement with the state educational agency with respect to
    • consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to post-school activities, including VR services;
    • transition planning by personnel of the designated state agency and educational agency that facilitates the development and completion of their individualized education programs;
    • roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services;
    • procedures for outreach to and identification of students with disabilities who need transition services.

Attachment 4.8(b) (2): Coordination with Educational Officials

The Division of Vocational Rehabilitation (DVR) has strengthened and expanded its relationship with the Exceptional Children Early Childhood Group, the Vocational Technical Education and School-to-Career Group, the Child, Family and School Support Group, the Department of Education (DOE), the Division of Employment and Training, and Delaware’s local school districts. DVR has continued its participation in and cooperation with the State Transition Council, State Transition Task Force for Emerging Adults with Disabilities and Special Health Care Needs and its related work groups, the New Castle and Kent-Sussex Regional Councils, Partner’s Council for Children with Disabilities , Delaware’s Division on Career Development and Transition and Delaware’s Community of Practice Transition Group. DVR has formed a work group with 2-4 year colleges and universities in the state to expand collaborative efforts to increase postsecondary educational options for transitioning students. These groups collaborate to improve the quality and coordination of services for students with disabilities to facilitate a seamless transition from education to careers and adult life. The transition population is defined as those youth between the ages of 14 (or eighth grade, whichever comes first) and 21 years old, inclusive, who are students with any identified disability.

The innovative statewide partnership between DOE and DVR is designed to enhance the coordination, provision, and quality of transition services to students with disabilities through a collaborative, consumer-responsive system. Its on-going success stems from its ability to reinforce each agency’s commitment to collaboration, communication, problem solving, and strategic planning. DVR and DOE are in the process of renewing a Memorandum of Understanding that identifies and establishes procedures for implementation of the transition program at the State and local school district levels. Under the agreements, each high school has provided on-site office space in the school where the DVR counselor can meet with students on a regular basis. DOE also supports training for DVR counselors related to DOE programs, services, or policies. With the implementation of the Student Success Plan, a DOE initiative designed to ensure that students graduate prepared for success in college, work and citizenship, they continue to provide training to DVR Transition staff on Career Cruising, in-depth software and interactive website providing comprehensive vocational exploration and related information to the students we serve. DOE, the Developmental Disabilities Council, and DVR are financial partners in the state-wide Transition Conference which had close to 600 participants in April, 2013, including students with disabilities, parents, education stakeholders and other professionals who work with transition aged youth. DVR provides financial support for eligibility and vocational rehabilitation client services under the Individualized Plan for Employment (IPE).

DVR’s current School to Career Transition Program actively works in 19 local public school districts as well as in charter and other non-public schools throughout Delaware as part of this program, DVR has eight DVR counselors with their caseloads dedicated to serving students with disabilities and twelve counselors with who carry transition caseloads in addition to serving other clients working on-site at all public high schools throughout Delaware. Each DVR office has a transition assistant, a part time paraprofessional to provide additional support for transition students and DVR transition counselors. The counselors and transition assistants provide career exploration and vocational guidance in each high school, conduct job clubs, and schedule employer tours and job mentoring experiences for students.

DVR counselors offer technical assistance to the local school districts so educators can development cooperative jobs and career exploration opportunities for students with disabilities. Counselors also provide training for students in the effective use of the Department of Labor’s Virtual Career Network – Job Link, Delaware’s computerized career information system, and the American Job Centers created under the Workforce Investment Act. Our Transition VR staff has utilized the DOL Mobile Job Center Unit at numerous high schools throughout the state for career exploration activities with high school students. The self-contained large vehicle has 13 computer terminals which are used to complete vocational interest inventories, conduct job search activities via the internet and access individual student accounts in Career Cruising. As a result, students with disabilities now have equal access to and the benefit of the Department of Labor’s career system that is currently in place throughout the state. Counselors make service recommendations at student Individual Education Plan (IEP) meetings. DVR and staff from local school districts co-sponsor student and parent information sessions and encourage students’ attendance at job, college, and agency career fairs. These programs serve as a form of outreach to future transitioning students who will need transition services when they enter their senior year of high school.

DVR and DOE work closely with the Parent Information Center to increase and encourage parental participation in the student Individual Education Plan (IEP) process. DVR and DOE have worked collaboratively with the principal and educators at Central School, a program that provides intensive supports to 9th, 10th, 11th and 12th grade students at-risk of dropping out of school, to develop a pilot project called, Career Transition Project. The project is designed to provide individualized attention, career exploration, and transition services for the at-risk students and encourages them to take advantage of DVR’s transition services, graduate from high school, and go on to postsecondary education or training or successful employment. The project hosted a Career Fair at the school that was well attended by 20 local employers and all 9th through 12th grade Central High School students. In addition to sharing information about their companies and employment opportunities, the employers conducted mock interviews with many of the student participants and offered valuable feedback to each participating mock applicant.

The DVR and Delaware Technical Community College (DTCC) participate in a continuing, collaborative initiative to provide intensive educational supports for graduating transition students enrolled in remedial programs at DTCC. The supported education project provides workshops in Math, English and Reading along with some additional specialized study skills training. Over the past five years, the initiative has grown from one campus to all of the four DTCC campuses statewide.

Current statistics were recently reviewed regarding students with disabilities and demonstrated the following findings:

• In FY 2012, 13% of all DVR clients at time of referral were under age 18. This accounts for over 960 new transition referrals in FY 2012.

• In FY 2012, 1,054 students received school to career transition services.

• The number of transitioning students who achieved successful employment outcomes in FY 2012 was 267. This is down from 305 in FY10.

This screen was last updated on Jun 27 2013 3:03PM by Harrietann Litwin

Attachment 4.8(b)(3) Cooperative Agreements with Private Nonprofit Organizations

Describe the manner in which the designated state agency establishes cooperative agreements with private non-profit vocational rehabilitation service providers.

Attachment 4.8(b)(3) Cooperative Agreements with Private Nonprofit Organizations

Describe the manner in which the designated state agency establishes cooperative agreements with private non-profit vocational rehabilitation service providers.

Attachment 4.8(b)(3) Cooperative Agreements with Private Non-profit Vocational Rehabilitation Service Providers

On July 2, 2011 DVR opened up solicitations for requests for proposals (RFPs) to provide vocational rehabilitation services for individuals with disabilities. The solicitation process was advertised for the first time in DVR history through the electronic bidding process under Delaware’s Office of Management and Budget Bid Solicitation Directory. Bids were solicited and awarded for the following services: self employment consulting services, job placement services, employment readiness training services, community based work assessment services, job coaching services, behavioral analysis and support services, tutoring services, transportation services, job coaching with American sign language support services, supported employment services, assistive technology services, vocational training services, and other services. Prior to the issuing of the solicitations to bid, all contract definitions for services were revised to remove any duplication of definitions in service, in addition to establishing new provider forms and documentation standards which were integrated into the requirements for community rehabilitation programs under the contracting process. Self employment consulting services, assistive technology services, and behavioral analysis and support services were all new services added to the request for proposal process based on the service needs of DVR customers as assessed through counselor and customer surveys in the previous year.

Effective October 1, 2011, through September 30, 2013, DVR established new Purchase of Service Agreements (PSAs) with 36 non-profit community rehabilitation programs (CRPs) securing and enforcing improved standards in vocational rehabilitation services for individuals with disabilities in Delaware. DVR is currently setting up the process for establishing new contracts for FY 14 and FY 15.

In an effort to maintain effective working relationships with these programs, DVR continues to collaborate with the Delaware Association of Rehabilitation Facilities (DelARF). Most of the CRPs in Delaware belong to this organization and use it to address common issues with DVR. The DVR Vendor Specialist and other DVR representatives participate in the DelARF Vocational Committee Meetings to address issues and trends which impact DVR and service providers. The Committee discusses contractual and service-related issues, referred to it by the larger group of DelARF members, such as program performance, consumer choice and satisfaction, as well as staff education and turnover.

DVR has also continued to develop a community rehabilitation provider quality assurance review process (QAR) to ensure that vocational rehabilitation services purchased from community rehabilitation providers meet appropriate standards, in addition to ensuring that the needs of DVR and its consumers are met on an annual basis. The standards used in this process are as follows:

A. Contractual Goals and Outcomes (Reviewed through DVR case management system reporting measures)

Each rehabilitation service provider has a purchase of service agreement with DVR outlining standards and objectives. Quality services often lead to quality outcomes which, in the eyes of DVR, consist of competitive job placements for consumers with disabilities in which the individual is satisfied with the job.

B. Consumer Satisfaction (Conducted and submitted by community rehabilitation providers to DVR)

This is one of the highest measures of quality for contracted services through community rehabilitation programs and is a shared priority of DVR and the State Rehabilitation Council.

C. Counselor Satisfaction (Survey conducted by DVR at time of QAR)

DVR counselors work on a direct basis with community rehabilitation programs and provide feedback on the quality of services purchased.

Each fiscal year, DVR has reviewed job placement and supported employment services as the core of the Quality Assurance process. The reviews are conducted by the DVR program specialist for vendor services. The quality assurance process is conducted between October and March of each fiscal year, evaluating data and services from the previous DVR fiscal year.

Under the Ticket-To-Work Initiative, DVR has contacted all Employment Networks (EN) that have agreed to serve Delaware. Currently, eight community rehabilitation facilities contracted through DVR are registered as ENs. The Delaware Department of Labor’s Division of Employment and Training became registered as an EN in 2011 and began receiving Ticket to Work referrals. DVR has supported these activities through its WIPA and Disability Employment Initiative (DEI) grants.

This screen was last updated on Jun 27 2013 3:04PM by Harrietann Litwin

Attachment 4.8(b)(4) Arrangements and Cooperative Agreements for the Provision of Supported Employment Services

Describe the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities in order to provide the following services to individuals with the most significant disabilities:

  • supported employment services; and
  • extended services.

Attachment 4.8(b)(4) Arrangements and Cooperative Agreements for the Provision of Supported Employment Services

Describe the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities in order to provide the following services to individuals with the most significant disabilities:

• supported employment services; and

• extended services.

Attachment 4.8(b) (4) Arrangements and cooperative agreements for the provision

of Supported Employment Services

DVR continues to strengthen and expand its relationships with key state agencies that serve individuals with significant mental illness and cognitive disabilities in Delaware. Cooperative agreements exist between DVR, the Division of Developmental Disabilities Services (DDDS) and the Division of Substance Abuse and Mental Health (DSAMH). Inter-agency work groups that were established by the cooperative agreements continue to address important issues such as program integration, staff training, barrier removal, and serving our mutual consumers. The collaborative efforts of DDDS and DSAMH have enhanced extended services for persons with significant mental illness and mental disabilities throughout the state.

The Division of Vocational Rehabilitation and the Division of Substance Abuse and Mental Health jointly administer the implementation of an Evidence- Based Supported Employment Project. The project was initiated in 2005 through a grant from the Johnson & Johnson- Dartmouth Community Mental Health Program and is currently being maintained by the divisions. Mental health organizations have been chosen to serve clients and have placed individuals with serious mental illness in community employment. The project uses the team approach to respond to the employment needs of clients with significant mental illness by creating a system of services and supports. A revised cooperative agreement between DVR and the Division of Substance Abuse and Mental Health was signed in 2012. In addition, DVR and the Division of Substance Abuse and Mental Health jointly contract with the Institute for Community Inclusion at the University of Massachusetts Boston to receive technical assistance and consultation services related to strengthening the Supported Employment Project and improving employment outcomes for individuals with severe and persistent mental illness.

The Division of Vocational Rehabilitation and the Division of Developmental Disability Services have started new initiatives to re-vitalize the supported employment program and to increase the number of individuals placed in community jobs. The Early Start to Supported Employment Project, established in 2005, provides Supported Employment Services to students with developmental disabilities transitioning from school to work. Students are served by the Division of Vocational Rehabilitation during the year prior to their last year of school with the goal of leaving school with a job. A new initiative was added in 2007 to serve and meet the needs of clients who have the most significant disabilities through a Customized Employment pilot program. Customized Employment has been incorporated into DVR’s supported employment program. The Department of Education, the Division of Developmental Disabilities and the Division of Vocational Rehabilitation have signed an updated cooperative agreement in 2011 for the Early Start Initiative. The Division of Vocational Rehabilitation has had a cooperative agreement on Supported Employment with the Division of Developmental Disabilities since 1996 and a revised version of the agreement was most recently signed in 2008.

This screen was last updated on Jun 27 2013 3:06PM by Harrietann Litwin

Attachment 4.10 Comprehensive System of Personnel Development

Data System on Personnel and Personnel Development

DVR is a small agency with a central office and four field units. As such, the division is able to closely monitor the statewide need for qualified personnel. Additionally, DVR receives annually updated information from the Delaware Department of Labor human resource office about individuals who are eligible for retirement both with full and partial benefits in the upcoming year.

 

Row Job Title Total positions Current vacancies Projected vacancies over the next 5 years
1 Administrative Specialists 21 1 10
2 Fiscal Staff 4 0 1
3 Management Information System Staff 4 0 1
4 Program Specialists 5 2 2
5 Vocational Rehabilitation Counselors 30 0 7
6 Vocational Rehabilitation District Administrators 4 0 2
7 Employment Services District Administrator 1 0 1
8 Employment Specialists 5 0 1
9 Administators 2 0 1
10 0 0 0

 

Delaware does not have an institute of higher education with a vocational rehabilitation program so our Counselors who need to obtain their Masters Degree select from programs in the Mid-Atlantic Region and/or a program offered online. As a small agency, Delaware generally does not have more than a few Counselors enrolled in a Master’s program at any given time. The Human Resource Development Specialist is responsible for tracking the information on an annual basis. In FY 2013, DVR will have two VR Counselors graduate with a Master’s in Rehabilitation Counseling from The George Washington University. The Division has one Employment Specialist who is enrolled in the Rehabilitation Counseling Master’s Program at West Virginia University and a casual/seasonal VR counselor who graduated with a Master’s Degree in Rehabilitation Counseling from Winston-Salem State University in North Carolina. In addition, DVR has a Transition Assistant who is completing her Master’s Degree in Rehabilitation Counseling from Utah State University.

 

Row Institutions Students enrolled Employees sponsored by agency and/or RSA Graduates sponsored by agency and/or RSA Graduates from the previous year
1 Winston-Salem State University 0 0 1 0
2 University of Maryland 0 0 0 1
3 The George Washington Universit 1 2 1 0
4 West Virginia University 1 1 0 0
5 Utah State University 1 0 0 0

 

The state of Delaware does not have a college or university that offers a program in rehabilitation counseling, so the Division of Vocational Rehabilitation looks both inside and outside the state in recruiting qualified personnel. DVR sends notification of posted counselor positions to numerous universities in the region and across the country and has a representative on the Rehabilitation Counseling Master’s Program Advisory Committees at George Washington University, the University of Maryland Eastern Shore, a historically black university, and the University of Medicine & Dentistry of New Jersey. In the past, the division has used the Rehabjobs.info web site through the Region I RCEP at Assumption College as well as the Job Announcements web page on the Council of State Administrators of Vocational Rehabilitation web site for recruitment purposes. The division continues to utilize the contact at the Region 3 Technical Assistance & Continuing Education Center at the George Washington University to promote vacancies. The division also recruits via LinkedIn, specifically through the Certified Rehabilitation Counselor group.

The State of Delaware has a Selective Placement Program in which agencies can interview qualified individuals with disabilities without having to post a position. This program was developed to recruit more individuals with disabilities.

The Division of Vocational Rehabilitation has been working closely with the Mid-Atlantic Region Technical Assistance and Continuing Education Center through The George Washington University. They have developed training programs that meet the training needs to retain qualified counselors and meet the specific, identified needs of this agency. These programs have been offered in Delaware, online, or in Washington, DC. The division also works with the Center for Disabilities Studies, the University Affiliated Program at the University of Delaware and regional consultants to develop and deliver training programs.

 

The Delaware Division of Vocational Rehabilitation has set the following as its personnel standard for rehabilitation counselor:

"Masters Degree in Rehabilitation Counseling or a related field with coursework in theories and techniques of counseling; or

having obtained the credentials of Certified Rehabilitation Counselor with a Master’s Degree.”

DVR will review the credentials for counselors who have degrees in related fields other than counseling to the requirements for the counselors who may not have a course in counseling theories and techniques. For over ten years, a Masters Degree in Rehabilitation Counseling or a related field has been required to sit for the Certified Rehabilitation Counselor (CRC) examination. As the State of Delaware does not have a licensing or certification standard for employment as a State vocational rehabilitation counselor, DVR has identified requirements based on the national standards for training and preparation to be a vocational rehabilitation counselor, those required to become or remain a CRC. DVR’s standards are consistent with the national standards.

The State Human Resource Management Office approved changes to the Vocational Rehabilitation Career Ladder/Promotional Structure that favors counselors with Masters in Rehabilitation Counseling and Certified Rehabilitation Counselors.

Currently, 14 of the 30 Vocational Rehabilitation Counselors meet the CSPD standard. Nine of the 14 hold the CRC credential and 5 are eligible to sit for the CRC exam. Ten of our VR Counselors have a Master’s Degree in a related field and would need to take additional coursework in order to become eligible to sit for the CRC exam. The remaining 6 have a Bachelor’s degree, however 2 are enrolled in a Rehabilitation Counseling Master’s degree program and will graduate before the end of FY 2013. The other 4 have all expressed plans to retire within 3-5 years.

The HRD specialist works with administration to encourage all counselors who do not meet the CSPD standard to develop a training plan to outline the steps necessary for them to meet the standard. DVR is in the 7th year of a 12 year plan with a goal of 100% of our DVR Counselors meeting CSPD standards. Given the difficulty we face with recruiting qualified Rehabilitation Counselors we would like to work with our current staff to meet compliance, which will involve:

1. Encouraging non qualifying counselors to enter masters programs

2. Providing tuition support

3. Replacing counselors with only those who meet CSPD standards or who agree to enroll in an approved Masters Degree Program

4. Developing CSPD goals for each of the counselors who do not meet CSPD standards. These goals will be incorporated into their performance plan, and counselor’s performance will be measured, in part, on their completion of established goals.

DVR is encouraging and offering support to Counselors who enroll in the Job Development Job Placement Certificate Program at The George Washington University. The courses from this program are Master’s level and can transfer into the Rehabilitation Counseling Program for those who decide to pursue their Master’s Degree and move towards meeting DVR’s CSPD standards.

To fill specialized positions with special linguistic requirements or positions in rural locations or in the complete absence of candidates who meet the established personnel standards, DVR recognizes that it may be necessary to hire individuals who will not meet the CSPD requirements. In order to minimize the number of individuals not meeting CSPD requirements, DVR has increased its marketing to universities with Masters in Rehabilitation Counseling programs, is utilizing online resources, and has increased the number of periodicals in which postings are listed.

Every permanent position within DVR has an established job description which outlines the knowledge, skills, and abilities required for the position. DVR uses competency-based interviewing, a process for determining whether the job candidate has the specific knowledge, skills, and abilities in the job description, to fill open positions.

 

The performance of all DVR staff is formally evaluated annually. Specific performance expectations relative to the mission of the Division and the duties of the position are listed on each staff member’s performance plan. The performance plans of all Rehabilitation Counselors and Employment Specialists include the goal of completing a minimum of 20 hours of In-Service Training, a requirement that meets the annual requirement to maintain the CRC credential. Also included on the performance plans for Rehabilitation Counselors is the goal of serving consumers with the most significant disabilities. During the Performance Review process, the staff member is evaluated based on his or her ability to meet the outlined expectations. When training is recommended to improve performance, it is noted on the performance plan and incorporated into the individual’s training needs assessment.

On an annual basis, the Program Specialist responsible for Human Resource Development collects and analyzes information on the training needs of all division personnel. The data collected reflects both the individual’s self-assessment of his/her training needs and those needs as reflected in the individual’s annual performance review. The results of the assessment are used to develop the In-Service Training grant, to formulate a calendar of division-sponsored training programs, and to identify appropriate training programs outside the division.

The Division of Vocational Rehabilitation’s In-Service Training program addresses staff development in support skills training, post-secondary education, and single or multiple day training programs related to the vocational rehabilitation program. The focus of the training offered reflects both the results of the training needs assessment and Federal priorities.

The objective of support skills training is to provide the staff with the tools, such as computer, fiscal, leadership and management skills, necessary to support the vocational rehabilitation process. Computer training includes internal workshops on the use of the division’s computer system, including training on the current case management system and the RSA 911, while external training utilizes a consultant to provide skills training on the specific software packages used within the division. Fiscal training is offered within the State training system for individuals using the First State Financials system. Staff members in management or supervisory positions, as well as those members of staff aspiring to the positions, are encouraged to participate in management training offered by the Division, the Department, the State Human Resource Management Office and the Regional Technical Assistance & Continuing Education Centers.

Training has already begun and will continue through FY 2014 in order to transition to the AWARE system, the new case management system, by October 1, 2014. Work groups made up of DVR staff have been developed to train, use and test the new system. Formal training of all DVR staff will take place closer to implementation and follow-up training will be offered as the system is fully implemented and as new staff is hired.

The In-Service Training program supports post-secondary education for staff to develop specific skills and encourage professional development. Upon receiving a request for post-secondary training, the Human Resource Development Specialist reviews the applicant’s proposal with the agency Director, Deputy Director and any additional staff necessary to determine that the request is appropriate. IST is also available to assist with costs related to the occasional travel required of counselors who are involved in RSA grant-funded Master’s programs.

The major focus of the In-Service Training program is to provide training to staff relating directly to disability, disability research and employment issues. In the past four quarters, training, information and resources have been provided to staff on a variety of topics, some of which include school-to-careers transition, job placement and related services, leadership development, ethics, assessment, Social Security Disability programs, specific disabilities, the Rehabilitation Act of 1973, as amended and community resources.

 

Within the Division, two counselor positions have been designated as Rehabilitation Counselors for the Deaf and Hard of Hearing. One of the incumbents has a hearing impairment and is fluent in American Sign Language, making DVR services accessible to consumers who use manual communication. The other counselor, located in the Wilmington unit, is proficient in American Sign Language. Within New Castle County, one position is designated for a bilingual, English and Spanish, counselor in order to serve the Hispanic population within the city of Wilmington. The District Administrator in the Wilmington office and one in the Pencader office are bilingual, speaking English and Spanish. The division hires interpreters to work with clients where there is no counselor proficient in Spanish as well as for other non-English speaking clients.

 

The Division of Vocational Rehabilitation and the Delaware Department of Education work closely in providing Transition services to high school students with disabilities. DVR has a counselor assigned to each of the public high school programs in the state as well as private schools statewide. Counselors maintain regular hours to meet with students on the school grounds. The DVR Program Specialist for School-to-Careers Transition works closely with the DOE Educational Associate to coordinate transition programs throughout the state.

The Program Specialist for School-to-Careers Transition is a member of the State Transition Council, a sub-council of the Partners Council for Children with Disabilities, the Comprehensive System of Personnel Development Committee for the Delaware Department of Education, pursuant to the provisions of the Individuals with Disabilities Education Act. DVR and DOE have partnered with the Division on Career Development & Transition and the Delaware Community of Practice to develop a statewide annual transition conference.

This screen was last updated on Jun 27 2013 3:31PM by Harrietann Litwin

Attachment 4.11(a) Statewide Assessment

Provide an assessment of the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  • individuals with most significant disabilities, including their need for supported employment services;
  • individuals with disabilities who are minorities;
  • individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program; and
  • individuals with disabilities served through other components of the statewide workforce investment system.

Identify the need to establish, develop, or improve community rehabilitation programs within the state.

4.11 (a) Results of Comprehensive Statewide Assessment of the Rehabilitation Needs of Individuals with Disabilities and the Need to Establish, Develop, or Improve Community Rehabilitation Programs

DVR and the State Rehabilitation Council developed and carried out the DVR Comprehensive Statewide Needs Assessment during Fiscal Year 2010. The needs assessment included several phases in order to provide an opportunity for numerous constituencies to participate. The phases included review of available data, survey development, and survey implementation to counselors, key stakeholders, staff from community rehabilitation programs, consumers of services provided through the One-Stop Centers, and individuals who had contacted DVR or services but whom had not, or had not yet, accessed DVR services. In addition, Town Hall Meetings were held in both up-state and down-state Delaware, although the meetings did not draw many attendees.

Service needs of individuals with the most significant disabilities, including their need for supported employment services:

Survey results indicated the need for a continued focus on increasing Supported Employment services. Specifically, participants stated the need to provide incentives for more vendors to provide supported employment, for increased availability of supported employment services for students transitioning from school to employment, and the need to expand the populations for whom supported employment services are available. Respondents noted that some individuals with Autism Spectrum Disorders are not found to be eligible for long-term supports through the Division of Developmental Disabilities Services. Several respondents noted that many of individuals with cognitive disabilities need significant assistance because of the decrease in repetitive manufacturing jobs. Recommendations included an expansion of the time during which an individual may receive assessment and on-the-job training services as well as the development of services, including long term follow-along, for individuals not currently eligible for supported employment.

Numerous respondents indicated a need for expanded services for individuals with Autism Spectrum Disorders (ASD) including facilities or programs that specialize in the provision of services to serve the disability group. One service that was specifically mentioned by several respondents was the need for social skills training to help individuals with ASD to understand the complexities of the work environment. In addition, on-site training supports is needed for individuals with ASD.

In terms of the geographic need for services, respondents identified several issues specific to Delaware’s lower two counties, Kent and Sussex. Among the needs identified were addictions counseling, transportation, and improved service providers who provide placement assistants.

Town Hall Meeting feedback

* Need for socialization program for youth with Asperger’s starting in middle school

* Earlier (middle or high school) career guidance (specifically for youth with Asperger’s)

* Need employment experiences for youth with Asperger’s

* Work-Site/Situational Assessment that is individualized to the client’s interests and needs, including sites for individuals who are intellectually capable of professional positions

* Counselor/Employment Specialist needs to prepare the employer prior to a job interview for a person with Asperger’s

* Counselor/Job Coach/Employment Specialist needs to accompany some individuals in employment interviews to prevent the pattern of being employment-capable but not interview-capable.

* Counselor/Job Coach/Employment Specialist needs to educate individuals in the work place about Asperger’s

* Increase the use of On-the-Job training

* Need for more than the 90 days of OJT for an individual with Asperger’s (use of on-site/job coach supports and cultivation of natural supports/mentors in the workplace)

* Need to train counselors to encourage clients/families to meet with multiple providers while developing an individual’s IPE; need to help the clients/families get beyond the jargon to find out if the services offered by the vendor will really meet the needs of the individual.

Service needs of individuals with disabilities who are minorities:

Across all respondent groups, the plurality of responses on the topic of services to individuals who are minorities dealt with services to individuals with disabilities whose primary language is not English, with most specifically related to individuals who are Spanish speaking. Recommendations included Spanish versions of more DVR forms and documents, more English as a Second Language (ESL) training, more vendors who speak Spanish, cultural sensitivity training for DVR and community rehabilitation program staff, and training for individuals who are Spanish speaking regarding the work expectations and cultural norms in Delaware.

Individuals who minorities have similar barriers to employment such as criminal histories, lack of employment history, limited academic skills, and physical limitations. Following the ESL training, skills training would still be necessary. Several respondents specifically mentioned Sussex County when discussing the need for services for individuals who are Spanish speaking.

Service needs of individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program:

In order to assess the needs of individuals who have not been able to access vocational rehabilitation services, the consumer survey information was sent to individuals who had 1) contacted DVR, but never followed up with application, 2) been closed prior to a determination of eligibility, 3) had been determined eligible, but for whom no plan had been developed, and 4) were on the waiting list due to Order of Selection. The majority of respondents came from the last category.

The survey was available online in both English and Spanish. The second paragraph of the letter that invited individuals was in Spanish as was the web site address; however, no one in any of the four categories responded to the survey in Spanish, and only 3% of the overall respondents self-identified as being Hispanic. The lack of response points to the need to provide increased outreach and services to individuals who speak Spanish.

The most frequent services needs identified by the consumer respondents were:

* Job Placement Services (44%)

* Vocational Education/Training (33%)

* On-the-Job Training (24%)

* Job Seeking Skills (24%)

* Vocational Assessment (22%)

* Dental Care (20%)

Among consumer respondents, the most often cited reasons for lack of access to the needed services included:

* Delay due to Waiting List (34%)

* High Out-of-Pocket Expenses (15%)

* Lack of central source of information about services (11%)

* Delay due to Eligibility Process (10%)

The other stakeholder groups (counselors, key stakeholders, CRP staff) identified constituencies that had been discussed in the previous questions including individuals with Autism Spectrum Disorders and individuals who speak Spanish as unserved/underserved. In addition, they included individuals with Traumatic Brain Injury, individuals with mental illness, and individuals with substance abuse disorders as underserved disability groups as well as individuals who lack computer and technical skills. Consistent with the consumer survey, the other stakeholder groups identified individuals not receiving services due to Order of Selection as an unserved/underserved group.

Service needs of individuals with disabilities served through other components of the statewide workforce investment system:

A survey was developed for individuals with disabilities who were accessing the One-Stop Career Centers. Initially, the survey was available online; however, when no consumers accessed the survey, the survey was created in a paper format. Only 15 surveys were completed and returned. Of those who completed the survey, 10 (67%) indicated that they were having no difficulty obtaining services or equipment. When difficulty was indicated, the primary services needed were job placement (4, or 27%) with vocational education/training, job seeking skills, and dental services tied (2, or 13%) each. Of those who mentioned a difficulty, the primary reasons were high out-of-pocket costs (3, or 20%) and delay due to a waiting list (2, or 13%).

The services most often identified as being needed by the respondents were:

* Job Placement Services (67%)

* Vocational Education/Training (47%)

* Job Seeking Skills Training (47%)

* On-the-Job Training (33%)

* Case Management/Service Coordination (33%)

In surveying Key Stakeholders and CRP staff, the most notable finding was that most of them indicated a lack of familiarity with other components of the Statewide Workforce Investment System or the One-Stop Career Centers. Almost half of the Key Stakeholders indicated that they were unfamiliar with the services or made no comments. When comments were made, many were non-specific, one word responses such as “funding,” “education,” or “employment.” A few mentioned the need for more information about service options. One CRP staff member did note that services such as Supported Employment and job coaching were not available through the One-Stop.

Responses from the DVR counselors indicated that access was the primary need of individuals with disabilities. Specific responses indicated the need for interpreter services, physical access, alternate formats for brochures, and better training for One-Stop staff regarding serving individuals with disabilities. Overall, the services needs identified were similar to services needs for clients of DVR: training, job placement, résumé preparation, interviewing skills, and letter writing. As many of the services in the One-Stops are accessed by computer, the need for one-on-one assistance or computer literacy training through the One-Stop was recommended.

Identify the need to establish, develop, or improve community rehabilitation programs within the state:

Several respondents indicated the need for the community rehabilitation programs to expand their employer contacts in order to increase employment outcomes. One respondent suggested employer partnerships such as exists currently with an Embassy Suites hotel. The need to improve inter-agency communication was identified by several respondents, both between DVR and the CRP staff, between the staff of CRPs, and between CRPs and other community agencies. Training opportunities for DVR and CRP staff were recommended in order to make better referrals and provide quality services.

Throughout the surveys, respondents made recommendations related to the need for CRP services. Among the issues identified are the need for services for individuals with disabilities who do not speak English, services for individuals with Autism Spectrum Disorders, expanded Supported Employment or similar services offered to an expanding range of disabilities, and for service expansion in Sussex County.

This screen was last updated on Jun 25 2010 11:51AM by Harrietann Litwin

Attachment 4.11(b) Annual Estimates

Attachment 4.11(b) Annual Estimates of Individuals to be Served and Costs of Services

It is estimated that 8,214 individuals will be eligible for services in FY 2014.

Of those 8,214 eligible individuals, DVR estimates that approximately 7,000 individuals will receive services through individualized plans for employment (IPEs) under Part A of Title I and/or Part B of Title VI in FY 2014. The estimated cost of providing services to these individuals is $6,083,211.

Out of the 7,000 individuals who will receive services, approximately 120 are anticipated to receive services under Title VI-B.

The estimate of FY 2014 service costs for each category within the Order of Selection for Services is as follows:

Category Title I or Title VI Estimated Funds Estimated Number to be Served Average Cost of Services
Category 1: Most Significantly Disabled Title I $3,799,106 4,514 $841
Category 1: Most Significantly Disabled Title VI $255,000 120 $2,125
Category 2: Significantly Disabled Title I $1,433,500 1703 $841
Category 3: Not Significantly Disabled Title I $201,000 263 $764
Pre-Order of Selection (not catagorized) Title I $394,605 400 $986
Totals   $6,083,211 7,000 $869

This screen was last updated on Jun 27 2013 3:53PM by Harrietann Litwin

Attachment 4.11(c)(1) State Goals and Priorities

The goals and priorities are based on the comprehensive statewide assessment, on requirements related to the performance standards and indicators, and on other information about the state agency. (See section 101(a)(15)(C) of the Act.) This attachment should be updated when there are material changes in the information that require the description to be amended.

  • Identify if the goals and priorities were jointly developed and agreed to by the state VR agency and the State Rehabilitation Council, if the state has a council.
  • Identify if the state VR agency and the State Rehabilitation Council, if the state has such a council, jointly reviewed the goals and priorities and jointly agreed to any revisions.
  • Identify the goals and priorities in carrying out the vocational rehabilitation and supported employment programs.
  • Ensure that the goals and priorities are based on an analysis of the following areas:
    • the most recent comprehensive statewide assessment, including any updates;
    • the performance of the state on standards and indicators; and
    • other available information on the operation and effectiveness of the VR program, including any reports received from the State Rehabilitation Council and findings and recommendations from monitoring activities conducted under section 107.

FY 2014 GOALS & PRIORITES

1. Provide quality employment outcome for people with disabilities.

Performance measures-

a. Increase in the number outcomes: Traditional; Self-employment; Supported employment

b. Average hourly wage for adult, transition, supported employment

Target Goals-

a. Achieve 50 Supported Employment Outcomes from Evidence Based Program

b. Achieve 40 Supported Employment Outcomes from DDDS/DVR SE Program

c. Meet RSA Standard and Indicator for Employment

2. Recruit new training programs that reflect opportunities in the labor market.

Performance Measures-

a. Training choices for clients in areas of job availability

b. Outcomes using on the job training program

Target Goals-

a. Develop a process for On-the-Job Training that is collaboration between the VR counselors and the Employment Services Unit, and increase the number of people using OJT process by 10%.

b. Develop training programs to assist clients in obtaining employment in four of the ten industries with the top anticipated job openings and provide at least two training programs per county.

3. Provide transition choices to more high school students with disabilities.

Performance Measures

a. Number of new students served

b. Number of transition outcomes

c. Number of new career preparation choices available

Target Goals-

a. Expand project SEARCH to at least one site in Kent/Sussex County

b. Increase by at least ten the number of transition students who achieve employment outcomes over the number in FY 2013.

c. Increase the average hourly wage for transition students by 10 cents over the average hourly wage in FY 2013.

This screen was last updated on Jun 28 2013 10:12AM by Harrietann Litwin

Attachment 4.11(c)(3) Order of Selection

  • Identify the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services.
  • Identify the justification for the order.
  • Identify the service and outcome goals.
  • Identify the time within which these goals may be achieved for individuals in each priority category within the order.
  • Describe how individuals with the most significant disabilities are selected for services before all other individuals with disabilities.

Justification for order of selection

Due to limited resources, the Delaware Division of Vocational Rehabilitation believes that it will be unable to provide services to all individuals who are eligible under the Rehabilitation Act of 1973, as Amended (the Act). According to section 101 (a)(5) of the Act, if a rehabilitation agency determines that it is unable to provide services for all eligible individuals, an Order of Selection is required in order to ensure that the agency has as its priority the provision of services to individuals with the most significant disabilities and that categories are established to define the priorities.

In FY 2014, we estimate the total cost of serving the number of clients with IPEs in place, absent an order of selection, will be $7,220,454. Available funding will be $6,083,211 from our Title I and Title VI grants including the required matching funds. The difference between the projected cost of services and the funding available reveals a deficit of $1,137,243. The Rehabilitation Act requires DVR invoke an order of selection to prioritize services to those with the most significant needs when it is not able to serve everyone. Therefore, DVR determines that it must continue to implement an Order of Selection in FY 2013

 

Description of Priority categories

Accordingly, DVR establishes the following categories for service provision:

Priority Category I, Individuals with the Most Significant Disabilities (MSD)

Eligible individuals with impairments that result in serious limitations of three or more functional capacities that require multiple vocational rehabilitation services over an extended period of time, six months or more.

Priority Category II, Individuals with Significant Disabilities (SD)

Eligible individuals with impairments that result in serious limitations in one or two functional capacities requiring multiple vocational rehabilitation services over an extended period of time, six months or more. An allowed SSDI beneficiary or SSI recipient is automatically considered to be, at least, an individual with a significant disability, and should be reviewed for possible Priority 1 status.

.

Priority Category III, Individuals with Non-Significant Disabilities

Eligible individuals with a disability who do not meet the definition for MSD or SD.

 

Priority of categories to receive VR services under the order

In order to focus services on the individuals with the most significant disabilities, DVR will serve individuals in the following order:

First: Priority Category I

Second: Priority Category II

Third: Priority Category III

As DVR identifies that the agency has sufficient resources to move individuals from the waiting list, individuals will be moved to active services first according to priority category and secondly according to date of application.

 

Service and outcome goals and the time within which the goals will be achieved

DVR established an Order of Selection effective Nov. 15, 2008. Prior to that date, the data collected did not differentiate between most significantly disabled and significantly disabled although individuals receiving Supported Employment services were identified in the case records as meeting the criteria for most significantly disabled. Records for those in-service as of November 15, 2008 were not modified to differentiate between categories I and II. Also, prior to Order of Selection, some individuals receiving services who have a significant disability were not identified. At the start of the beginning of FY 2012, 635 individuals with no category designation were receiving services. The “no category” estimates for FY 2014 would be 400 in service with 70 closures in status 26 and 35 in status 28 with a cost of services of $394,605.

Written notification is sent to all individuals who are placed on the waiting list for vocational rehabilitation services. The notification includes information about available services and resources the individual may contact for assistance in employment. Each letter identifies the nearest One-Stop Career Center, established per the Workforce Investment Act, and a referral which includes the name and phone number of the Disability Resource Coordinator, who can assist them in accessing one-stop and partner services.

Priority Category Number of individuals to be served Estimated number of individuals who will exit with employment after receiving services Estimated number of individuals who will exit without employment after receiving services Time within which goals are to be achieved Cost of services
1 4,634 600 300 Fiscal Year 2013 $4,054,106
2 1,703 300 150 Fiscal Year 2013 $1,433,500
3 263 60 30 Fiscal Year 2013 $201,000

This screen was last updated on Jun 27 2013 4:04PM by Harrietann Litwin

Attachment 4.11(c)(4) Goals and Plans for Distribution of Title VI, Part B Funds

Specify the state's goals and priorities with respect to the distribution of funds received under section 622 of the Act for the provision of supported employment services.

ATTACHMENT 4.11 (c) (4) Goals and Plans for Distribution of Title VI, Part B Funds

The Division of Vocational Rehabilitation (DVR) funds supported employment services for consumers under Title VI, Part B of the Rehabilitation Act and allocates all funds for services. Program Funds are used to purchase supported employment assessments and services from the community rehabilitation programs under a Purchase of Services Agreement with DVR. In order to provide supported employment for all consumers who require services, Title I funds are used to supplement the Title VI, Part B allocation. During Fiscal Year 2012, the most recent year of complete data, DVR served 384 individuals in the supported employment program, successfully placing 64 consumers in employment, which is a decrease from Fiscal Year 2011 (-33). For Fiscal Year 2014, DVR will maintain the goal of 110 successful employment outcomes, which is a substantial increase over Fiscal Year 2012.

The Division of Vocational Rehabilitation (DVR) collaborates with the Division of Developmental Disabilities Services (DDDS) to provide supported employment services to individuals with developmental/intellectual disabilities and to those who are on the autism spectrum. Over the past two years, DDDS has made significant changes with regard to funding for supported employment services. This change has impacted the supported employment service providers, the number of individuals referred to DVR for supported employment services and ultimately the successful employment outcomes. DVR continues to work with the providers and DDDS through regular meetings, training and by allowing flexibility in our funding in order to work through the changes and decrease the impact on consumers who are eligible for supported employment services.

The Division of Vocational Rehabilitation and the Division of Substance Abuse and Mental Health (DSAMH) jointly administer an Evidence-Based Supported Employment Program to individuals with mental illness which is in the eighth year of operation. During FY 2012, DSAMH changed their service delivery model from supporting four Community Continuum of Care Programs statewide to supporting 15 Assertive Community Treatment and Intensive Case Management teams statewide. Given this change, the Supported Employment Program has continued to be a priority, but effort has been focused on identifying and training the staff on the ACT/ICM teams to provide the supported employment supports. Due to this transition, DVR is developing an agreement with additional service providers to ensure job development, placement, and supports are provided to individuals with mental illness who qualify for supported employment services. In addition, the service providers will work with the each consumer and his/her ACT/ICM team to in order to transition the consumer to the team for the long term supports.

The Division of Vocational Rehabilitation, the Department of Education and the Division of Developmental Disabilities Services are in the eighth year of the jointly established Early Start to Supported Employment Project. Students with developmental disabilities are receiving supported employment services during their two final years of school, creating a seamless transition from school to work. The project promotes a strong coordination and cooperation between schools, supported employment provider agencies, students, and families for successful employment while still in school.

The Program Specialist for Supported Employment and the Transition Program Specialist provide technical assistance and administrative support for the program.

This screen was last updated on Jun 27 2013 4:05PM by Harrietann Litwin

Attachment 4.11(d) State's Strategies

This attachment should include required strategies and how the agency will use these strategies to achieve its goals and priorities, support innovation and expansion activities, and overcome any barriers to accessing the vocational rehabilitation and the supported employment programs. (See sections 101(a)(15)(D) and (18)(B) of the Act and Section 427 of the General Education Provisions Act (GEPA)).

Describe the methods to be used to expand and improve services to individuals with disabilities.

DVR will engage with a wide range of stakeholders in the community in order to expand and improve services including consumer organizations, public and non-profit agencies, community rehabilitation programs, education, and employers. By listening to input from stakeholders and building programs that have value and address the objectives of multiple members of the rehabilitation community, the impact of vocational rehabilitation is increased. Examples of collaboration include the Transition Community of Practice, the Early Start to Supported Employment, the Project SEARCH program, Supported Education, and the Employment Specialist Community as well as the numerous committees and programs to which DVR staff contributes and through which DVR reaches out to the community.

 

Identify how a broad range of assistive technology services and assistive technology devices will be provided to individuals with disabilities at each stage of the rehabilitation process; and describe how assistive technology services and devices will be provided to individuals with disabilities on a statewide basis.

The Division of Vocational Rehabilitation makes assistive technology goods and services available to individuals with disabilities at all stages of the rehabilitation process. DVR maintains collaborative relationships with organizations and entities that provide rehabilitation technology goods and services, including the Delaware Assistive Technology Initiative (DATI), Easter Seals Society of Delaware and Maryland Eastern Shore, and the University of Maryland’s AgrAbility Program.

DVR and Easter Seals Society of Delaware and Maryland Eastern Shore jointly administer the AT Loan Program and Telework Loan Program in Delaware. DVR has relationships with vendors who provide a wide array of assistive technology goods and services. Counselors who have clients with assistive technology issues collaborate with one of several vendors with specialized knowledge in rehabilitation technology when serving clients with specific AT needs. DVR has a check-off item on every Individualized Plan for Employment to prompt counselors to consider AT needs for every client in the planning process.

 

Identify what outreach procedures will be used to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities; and what outreach procedures will be used to identify and serve individuals with disabilities who have been unserved or underserved by the VR program.

DVR counselors maintain a broad array of referral sources to provide outreach services to people with disabilities in Delaware, including minorities and individuals with the most significant disabilities. DVR has been working with the Brain Injury Association in Delaware, BIAD, to make an effort to reach and serve individuals with physical disabilities which has been identified as an underserved population in the on-site review process. The largest DVR office is located in the city of Wilmington, which has the largest population of minority residents in the state. DVR has two Spanish speaking staff members that serve the Hispanic population and provide outreach to churches and community centers in the city. DVR has a strong collaborative relationship with the local school district transition coordinators and Delaware Department of Education Special Education Coordinator. DVR receives referral information from all public and most private high schools in the state regarding students entering or in their terminal year that may benefit from DVR services and contacts every one individually to offer DVR transition services. A substantial proportion of these students are minority students and students with significant disabilities. DVR Counselors and District Administrators conduct outreach activities to advocacy organizations, other state agencies, non-profit service providers, individual and organizational health-care providers and mental health providers to offer DVR services to their clients.

 

If applicable, identify plans for establishing, developing, or improving community rehabilitation programs within the state.

DVR provides rehabilitation services and training to individuals with disabilities through contracts with community rehabilitation programs (CRPs) in Delaware. DVR follows a request for proposal (RFP) process and solicits proposals from all CRPs in the state to provide services on a two-year cycle. DVR and the community rehabilitation programs have strong collaborative relationships. Referrals for services flow both ways.

Again in FY 2013, DVR conducted a community rehabilitation provider services forum with DVR staff and providers collaborating to improve services for Delawareans with disabilities. DVR staff provided information to participants of the forum including results of needs assessments, demographic data, counselor recommendations, and outcome data. The forum participants then provided insights and recommendations on how to improve the service delivery system in Delaware to meet the needs of people with disabilities. The results of this effort is being used to make changes to the services and trainings available to DVR consumers, as well as the process for sharing information between DVR and the community rehabilitation programs.

DVR completed a Comprehensive Statewide Needs Assessment in FY 2010 with results reported in the State Plan for 2011. The resulting recommendations, along with recommendations from the February 2013 Effectiveness Evaluation, will be used in the proposal development process for the next two-year cycle to be initiated during FY 2013. The next triennial Comprehensive Statewide Needs Assessment will be completed in FY 2014.

 

Describe strategies to improve the performance of the state with respect to the evaluation standards and performance indicators.

DVR maintains processes to continually monitor progress and seek ways to improve performance. DVR maintains a quality assurance process, conducting quarterly reviews of cases to evaluate quality and timeliness of services, and conformance to the requirements of the Rehabilitation Act and regulations. Counselors, Program Specialists and fiscal staff review randomly selected case records to evaluate quality casework standards. The results of the reviews are shared with the counselors, their supervisors, and the training administrator. They are used to evaluate the quality of services provided by DVR, and also to identify training needs, performance deficiencies, and policy issues.

DVR efforts to improve services and training opportunities for people with disabilities as part of the revised RFP process are intended to improve agency performance in achieving goals and meeting standards and indicators. DVR is working with training service providers to promote training programs that are more closely aligned with employer job requirements and to include internships as part of the training experience. DVR is collaborating with Delaware Technical and Community College to provide more educational/training supports and opportunities for transition students to attend post-secondary educational programs at Delaware Tech.

DVR is collaborating with the mental health agency to implement an evidence-based supported employment program in Delaware for people with mental illness. The goal is continuous improvement in the service delivery capability among the community mental health agencies so that employment, placement, and employment supports are part of the services available in those agencies.

 

Describe strategies for assisting other components of the statewide workforce investment system in assisting individuals with disabilities.

DVR was awarded a Disability Employment Initiative (DEI) grant from the US Department of Labor, focusing on the needs of and providing outreach to youth, ages 14-24. DEI staff members, the Disability Resource Coordinators, have been trained to be familiar with the wide range of programs and services available to youth and adults with disabilities. The Disability Resource Coordinators will also provide services in the One-Stop Centers to youth and adults with disabilities who come for services. Also in conjunction with the DEI grant, the Delaware Division of Employment and Training, the lead One-Stop Center agency, has become an Employment Network under the Social Security Administration’s Ticket to Work program.

In addition to working with resources within the Delaware Department of Labor, DVR has a strong relationship with the Department of Education and the statewide Delaware Technical & Community College. The Workforce Investment Board is represented on the State Rehabilitation Council by an active member of the WIB Youth Council who is a former DVR client and strong advocate for vocational rehabilitation and individuals with disabilities.

 

Describe how the agency's strategies will be used to:

  • achieve goals and priorities identified in Attachment 4.11(c)(1);
  • support innovation and expansion activities; and
  • overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the state Vocational Rehabilitation Services Program and the state Supported Employment Services Program.

(A) Strategies to Achieve Goals and Priorities.

The State Rehabilitation Council and DVR utilized the results of the Comprehensive Statewide Needs Assessment as an input into the development of the agency’s four goals and priorities. Ways in which DVR will continue to support the goals and priorities include:

1) Provide quality employment outcome for people with disabilities.

• The priority relates to concerns expressed by both the consumers and the service providers who have noted the need for employment in jobs with sufficient pay and employee benefits to offset the loss or decrease in public benefits. According, DVR is responding by:

• Increasing the counselor training and focus on opportunities for On-the-Job training opportunities.

• Development of a process to increase Self-Employment outcomes among DVR clients

• Development of a program that builds community including the staff of DVR’s Employment Services Unit and job placement personnel from community rehabilitation programs through ongoing meetings and training opportunities

• Continue to provide services through the Social Security Administration’s Work Incentives Planning and Assistance grant in order to assist clients in understanding the impact of employment on benefits and to utilize work incentives. Encourage the use of Partnership Plus.

2) Support training programs that reflect opportunities in the labor market.

The priority relates to the employment services/employment needs as well as the need for information.

• Utilize employment trend information available from the Delaware Office of Occupational and Labor Market Information by 1) using the labor market information to advise community rehabilitation programs in the development of training programs, 2) seeking additional programs that offer training in fields where the employment outlook is positive, and 3) using labor market information during the counseling/informed choice process with DVR clients.

• Continue to work with Community Rehabilitation Programs as part of the RFP process to use the labor market information to develop training programs that reflect labor market trends. Enable clients to make informed choices about their vocational training by providing information about the training programs through the Choices booklet.

• Work directly with employers and with Community Rehabilitation Programs to develop training programs that are held on-site at places of employment in the community.

3. Expand opportunities for students to transition from school to work.

Transition students served by DVR have a wide range of disabilities and vocational needs. They require quality training programs that focus on careers available in the labor market in order to get employment.

• Support training for school to careers transition counselors to enable them to meet the unique needs of youth with disabilities.

• The Supported Education program at the Delaware Technical and Community College targets youth with disabilities as clients who may benefit from the additional supports offered through the program in order to be successful in post-secondary education.

• DVR works with the Department of Education and the Division of Developmental Disabilities Services to provide supported employment to common clients under the Early Start to Supported Employment program.

4. Identify funding resources to maintain new initiatives

The Division of Vocational Rehabilitation and the State Rehabilitation Council embrace the goal of obtaining grant funding to provide services and activities that support the DVR program and enhance employment opportunities for people with disabilities. The need to identify and understand service availability and to address financial concerns is being addressed through new and ongoing programs.

• DVR has obtained funding from the Institute for Community Inclusion at the University of Massachusetts as part of a program to examine and enhance the provision of quality services to DVR’s stakeholders. The initiative, recently underway, is being done in conjunction with the division’s migration from the current DELRIS computer system to the AWARE system. The project has begun to examine data related to vendor outcomes and has instituted an agency-wide survey on staff views of quality.

• For five years, DVR provided benefits counseling through an RSA System Change grant project entitled, “CLIMB to Employment.” DVR subsequently received the SSA Work Incentives Planning and Assistance (WIPA) grant which enables DVR to continue to provide benefits counseling and planning to recipients of Social Security Disability Benefits. As the WIPA program funding came to an end, DVR continued to this beneficial program on a reduced basis. DVR has just received notification that the agency will be funded for WIPA services from August of 2013 through July of 2015.

• DVR applied for and was awarded one of the nine initial Disability Employment Initiative grants. The grant assists all individuals with disabilities seeking services at the One-Stop Career Centers while focusing outreach services on youth with disabilities, ages 14-24. In conjunction with the DEI grant, the Division of Employment and Training became an Employment Network under SSA’s Ticket to work program. DVR is applying for the next round of DEI grants as well as for a no-cost extension to continue to provide services.

• In FY 2010, DVR received a grant from the Delaware Developmental Disabilities Council to establish an ongoing community of employment specialist in the DVR, the Division for the Visually Impaired, and non-profit agencies. The project successfully brought together the employment specialists on a quarterly basis for networking and training. Although the project is no longer funded, the Employment Specialist Community continues to meet, although somewhat less frequently, working toward the desired outcomes, the sharing of employment leads and resources across agencies and increased knowledge related to job development and placement and quality employment outcomes.

• DVR is managing a small state funded initiative to reach at risk students in one particular school, an intensive learning center for special education students. The model has promise, and DVR is collaborating with the Department of Education to seek additional grant funding to expand the model to several school districts.

• DVR is collaborating with the Delaware Technical & Community College (DTCC) to provide more training and educational opportunities for transition youth in this post-secondary educational organization. DVR is continuing to utilize a supported education model, with DTCC support, to provide Intensive Learning Academies for students in remedial programs at DTCC. The model provides study skills training, tutoring and other intensive supports on campus to students enrolled in DTCC in the remedial program. The program is available state-wide.

• DVR is part of the Department of Education in the Community of Practice (CoP) initiative to work collaboratively with parents, students, advocates, and other agencies and service providers in a coordinated and collaborative effort.

• The DVR Specialist for Transition collaborates extensively with the Department of Education and local school district representatives. One of the Department of Education projects has been the implementation of a Student Success Plan (SSP) and the Career Cruising self-assessment/career planning tool for all students, including students with disabilities in the Delaware public school system.

• As part of this continuing CoP, DVR co-sponsored “The Sixth Annual Community of Practice Transition Conference: Shared Work; Shared Vision” at the Sheraton Hotel in Dover on April 15th and 16th. The two-day conference was a collaborative effort by the Delaware Department of Education, the Division on Career Development and Transition and members of the CoP (i.e.: Parent Information Center of Delaware, school district representatives throughout the state, and the Student Leadership Team). The conference was well attended by over 600 students, parents, educators, DVR transition counselors, transition specialists from many high schools, as well as other stakeholders involved in assisting youth with disabilities transition to post-secondary life.

(B)Innovation and Expansion

In FY 2011, DVR embarked on a new innovation and expansion project with the goal of providing expanded and comprehensive services to individuals with the most significant disabilities who do not currently have access to supported employment or long term follow-along services. The need for the services was identified in the Comprehensive Statewide Needs Assessment and is congruent with the current Order of Selection.

1. In order to provide quality employment outcomes for individuals with the most significant disabilities:

• Building upon the success of Delaware’s first Project SEARCH site, identify additional work sites including Kent/Sussex counties.

• Develop strategies to expand the availability of long-term follow along supports, working with community rehabilitation programs and other eligible entities to become Employment Networks under the SSA Ticket to Work program, enabling Social Security Disability Beneficiaries to obtain long-term follow-along services using the Partnership Plus program to increase long-term employment success for individuals with the most significant disabilities.

2. To increase training opportunities for individuals with the most significant disabilities:

• Work with students identified for the Early Start to Supported Employment in their junior year of high school to assist them in completing the required eligibility for follow-along prior to graduation.

• Expand Project SEARCH opportunities: A site has been identified in Kent County. In FY 14, the division anticipates the start of a Project SEARCH location through the State of Delaware.

3. Collaborate with agencies in order to implement Delaware’s recently passed Employment First legislation.

4. Exploring the expansion of available supported employment services to individuals with the most significant physical disabilities by identifying a source of long-term follow-along.

(C) Overcoming Barriers to Access

Per the comprehensive statewide needs assessment, the top three barriers to access were delay due to waiting list, lack of central source of information about resources, and high out-of-pocket costs.

• Delay due to Waiting List: For the first time, DVR established an Order of Selection in November of 2008. Since that time, approximately 3,100 individuals have been placed on the waiting list, over 2300 of whom have been released from the list. By managing financial resources, DVR has been able to provide services to all of the individuals with most significant who have applied for services. DVR is pursuing additional funding in order to move individuals who do not meet the criteria for most significant disability off of the waiting list. Individuals who are on the waiting list have received information about alternate resources and services providers and will be released from the waiting list as resources permit.

• Lack of central source of information about resources: DVR has updated the agency web site to include more information presented in an easier to navigate manner. DVR sends resource information to every individual who is placed on the waiting list. The pages include information on employment, training, housing, and medical services as well as other items. One of the resources listed is the Delaware Helpline, a statewide information repository. To further promote the resource, DVR added a link to the Helpline web page on the DVR related links web page.

• High out-of-pocket costs: Many DVR services are provided at no cost to the individual such as counseling and guidance, assessment, and placement. For some services, individuals may be asked to contribute according to income guidelines, based on the Federal poverty level, that are reviewed at least annually. Individuals who receive Social Security Disability benefits are not subject to the financial needs test. DVR pursues comparable benefits where available. For rehabilitation technology, the pursuit of comparable benefits may not cause a significant delay in receiving the services.

 

This screen was last updated on Jun 27 2013 4:17PM by Harrietann Litwin

Attachment 4.11(e)(2) Evaluation and Reports of Progress

Vocational Rehabilitation (VR) and Supported Employment (SE) Goals

Introduction.

The State Rehabilitation Council (SRC) held its Annual Retreat on February 11, 2013. At the retreat, members of the council and key staff from DVR reviewed information and results from the previous fiscal year, FY 2012, in order to fulfill the SRC’s responsibilities to evaluate the division’s effectiveness and to jointly develop goals and priorities for the upcoming year, FY 2014, to be included in the State Plan.

The effectiveness evaluation assessed DVR’s implementation of the jointly developed Goals & Priorities and the agency’s administration of the public program in Delaware, as measured by federal program standards and indicators, program performance, and consumer satisfaction data.. Key DVR staff and SRC leadership agreed upon the scope and process for conducting the evaluation. Consistent with the process used in prior years, the evaluation was conducted at the State Rehabilitation Council February 2013 retreat. SRC members were joined by DVR staff for the meeting, and jointly participated in the process. Several DVR Administrators provided information, data, and analysis to the group on key program areas, standards and indicators, and programs related to the goals and priorities.

After the presentations, each of the participants were given a form on which to anonymously evaluate and rate specific identified dimensions of DVR performance as part of the overall Effectiveness Evaluation. Participants used a Likert scale with a rating of 1 meaning “not effective” and a rating of 5 meaning “very effective.”

EFFECTIVENESS EVALUATION

Standards and Indicators

DVR provided information to SRC members on DVR performance administering the Vocational Rehabilitation Program, as measured by federal standards and indicators. The performance on standards and indicators in FY2012 is as follows:

• DVR achieved 1020 outcomes in FY2012, an increase of 72 outcomes over the previous year. This was the highest number of outcomes ever for DVR, and clearly exceeded the RSA standard to equal or better the results from the prior year.

• The Rehabilitation rate in FY 2012 was 70.44%, well over the RSA standard of 55.8%.

• 100% of the employment outcomes for FY 2012 were competitive employment in the community at or above the minimum wage. This exceeded the standard of 72.6%.

• Of all those individuals who were competitively employed in FY 2012 as the result of DVR services, 93.04% were individuals with significant disabilities. This exceeds the RSA standard of 62.4%.

• The average hourly wage increased to $10.39 in FY2012, an increase of 34 cents per hour over the previous year. The standard for hourly wage is that DVR clients’ wages average 52% of the average wage for all wage earners in the State of Delaware. Once again, DVR’s result of 45.41%, while improved over last year’s 44%, did not meet this standard.

• The increased percentage of individuals who report their wages as the largest source of support between application and successful closure is 68.53%, well above the standard of 53%.

• The service rate for all individuals with disabilities from minority backgrounds as a ratio to the service rate for all individuals with disabilities from non-minority backgrounds was 95%, exceeding the 80% standard.

Discussion

DVR exceeded the RSA standards for six of the seven measures and, accordingly met the overall RSA requirements; however, due to the high average wage of workers in Delaware, DVR did not meet Standard 1.5. The proportion of average hourly wage to the average hourly wage of all wage earners in Delaware, the ratio was 45.41% during FY 2012, up more than 1% over the previous fiscal year. Delaware has not met Standard 1.5 in many years. Although the standard was not met, the average hourly wage for DVR consumers with employment outcomes did increase by 34 cents per hour in FY 2012.

Consumer Satisfaction

DVR began using a new Consumer Satisfaction survey in FY 2012. The survey, developed by a team of DVR and SRC members, asked for a rating of excellent, good, fair, or poor with no middle/neutral position.

• The overall customer satisfaction rate (with a rating of excellent or good) for DVR consumers who achieved employment outcomes was 84% in FY 2012. The rate is down slightly from FY 2011 (87%), but may reflect a new survey.

• The overall consumer satisfaction rate for DVR consumers who left the program prior to achieving an employment outcome was 86%.

• 90% of the survey individuals who achieved employment outcomes indicated that they were satisfied with their jobs.

• 78% of the all of the surveyed individuals indicated that they would return to DVR if they required employment services in the future and that they would recommend DVR to their family and friends who needed assistance.

 

• Supported Employment Outcomes

51 though Evidence Based Program (goal exceeded by 1)

27 through the DDDS/DVR SE Program (short of goal by 13)

DVR has two Supported Employment programs. The Evidence Based program, assisting individuals with mental health disabilities, was able to slightly surpass its goal of 50 successful employment outcomes, demonstrating that the system that was in place in FY 2012 was working well. In the current year, FY 2013, the Division of Substance Abuse and Mental Health has made major changes in their programs which are resulting in substantial changes to the Evidence Based program and are likely to negatively impact success rates in the short term.

DVR also has a Supported Employment program that is in partnership with the Division of Developmental Disabilities Services (DDDS). A majority of the cases with DDDS/DVR are Early Start to Supported Employment (ESSE). DVR is working partnership with the DDDS and the Department of Education, on improving timeliness of the referral and registration process in order to increase the number of transitioning, supported employment students who are involved with job development while in school and who have employment prior to or at graduation.

 

FY 2012 GOALS & PRIORITES

1. Provide quality employment outcome for people with disabilities.

Performance measures-

1. Number of outcomes: Traditional; Self-employment; Supported employment

2. Average hourly wage: Adult; Transition; Supported Employment

Target Goals-

a. Achieve 50 Supported Employment Outcomes from Evidence Based Program

b. Achieve 40 Supported Employment Outcomes from DDDS/DVR SE Program

2. Support training programs that reflect opportunities in the labor market.

Performance Measures-

1. Training choices for clients in areas of job availability

2. Outcomes per training program

Target Goals-

a. Develop at least 1 new training program in Kent & Sussex County

b. Develop at least 1 new training program in the healthcare industry

c. Develop at least 1 new training program for people with Traumatic Brain Injury

3. Expand opportunities for students to transition from school to work.

Performance Measures

1. Number of new students served

2. Number of transition outcomes

Target Goals-

a. Increase number of new students served by at least 10

b. Increase number of outcomes by at least 10

c. Develop a social group program for students with autism downstate

d. Increase number of students in Supported Education Program in DTCC Stanton Campus to 12

4. Identify funding resources to maintain new initiatives

Performance Measures-

1. Grant opportunities monitored

2. Grant applications

3. Grant collaborations & referrals

4. Grants obtained

Target Goals-

a. Scan weekly for Grant Opportunities weekly

b. Apply for at least 1 new opportunity

Review of Goals:

Goal 1: Provide quality employment outcome for people with disabilities.

Performance measures-

1. Number of outcomes: Traditional; Self-employment; Supported employment

2. Average hourly wage: Adult; Transition; Supported Employment

Target Goals-

a) Achieve 50 Supported Employment Outcomes from Evidence Based Program

b) Achieve 40 Supported Employment Outcomes from DDDS/DVR SE Program

Indicators:

• DVR set a new agency record with 1020 individuals obtaining successful employment outcomes, 72 more than the previous year’s agency record

• Of the 1020 outcomes, 267 individuals were Transition students, down from 305 in the previous fiscal year.

• DVR had 4 Self-Employment outcomes with more participation by individuals currently involved in the process of starting businesses.

• Average Hourly Wage

For All Individuals: $10.39 (increase of 34 cents)

For Transition Students: $9.59 (increase of 59 cents)

For Supported Employment: $8.96 (increase of 10 cents, following an increase of 60 cents in FY 2011)

For Individuals who are non-TR and non-SE (Traditional): $10.83

Discussion

In FY 2012, DVR, again, set a record for the number of individuals who completed the program with a successful employment outcome. As indicated above, the vast majority, 93%, were individuals with significant disabilities meaning that they had significant, employment-related functional limitations and required multiple services over a period of six months or longer. Also, as indicated above, 90% of those individuals indicated that they were satisfied with their employment.

The average hourly wage for DVR clients continues to increase. The wage for all individuals has increased by 34 cents per hour, but more notably, the average wage for Transition Students has increased by 59 cent per hour. Many of the Transition Students are receiving post-secondary education or training may be remaining on caseloads for a longer time, but it appears that the added education and training is resulting in a significantly increased average hourly wage.

In the past few years, DVR has begun to formally promote Self-Employment as an employment outcome. DVR has several service providers throughout the state to assist individuals who have specific vocational objectives related to self-employment. The services assist the individual with determining the feasibility of their ideas and developing a business plan. Three cases were closed as successful employment outcomes, and several more are currently Ratings and Recommendations

Effectiveness evaluation participants independently rated three aspects of Goal 1. Participants used a Likert scale with a rating of 1 meaning “not effective” and a rating of 5 meaning “very effective.”

Combined

rating Non-SRC

rating SRC members’ rating

Quantity of Employment Outcomes 4.5 4.8 4.3

Quality of Employment Outcomes 4.1 3.8 4.2

Services support financial Independence 4.2 3.8 4.4

Access to Services is non-discriminatory 4.6 4. 7 4.6

Comments from the SRC Retreat:

• DVR should focus on balancing the quantity of outcomes with measuring and achieving high quality outcomes.

• DVR should look into monitoring and developing ways to serve quickly those people that are in need of employment right away.

• DVR should promote ways to encourage services to people that promotes keeping/maintenance of employment

• By decreasing caseloads to manageable sizes, DVR would be able to avoid counselor burn-out, increasing the quality of employment outcomes.

• DVR should strive to increase the average hourly wage to meet Standard 1.5.

• By working with other stakeholders in the community, DVR may identify entities who can assist with employment process.

• DVR should work more closely with the Division of Employment and Training.

Goal 2: Support training programs that reflect opportunities in the labor market.

Performance Measures-

1. Training choices for clients in areas of job availability

2. Outcomes per training program

Target Goals-

a) Develop at least 1 new training program in Kent & Sussex County

b) Develop at least 1 new training program in the healthcare industry

c) Develop at least 1 new training program for people with Traumatic Brain Injury

Indicators

• Five new training vendors were established to provide training in health care, hospitality/culinary skills, information technology, and construction.

Discussion

DVR has identified two new training opportunities in Kent County. The Hospitality School offers training in hospitality and culinary arts, and the Central Delaware Training Academy offers training in construction including asbestos/lead abatement. Discussions are underway with the Paxson Group to develop a construction training program in Sussex County.

In FY 2012, two new programs prepared DVR clients for employment in the field of health care. The Lee Training Institute prepares individuals to work as CNAs and home health aides. FY 2012 was also the initial year of Project SEARCH at the Christiana Hospital.

The Brain Injury Association of Delaware was added as a provider in 2012. They are currently providing job placement, job coaching, behavioral analysis and cognitive rehabilitation services to VR consumers

Ratings and Recommendations

Participants used a Likert scale with a rating of 1 meaning “not effective” and a rating of 5 meaning “very effective.”

Combined

rating Non-SRC

rating SRC members’ rating

Appropriate Training Opportunities 3.9 3.5 4.1

Comments from the SRC Retreat:

• DVR should continue to expand skill training opportunities to Kent and Sussex Counties

• By working with vendors, DVR would be able to achieve more client employment outcomes.

GOAL 3: Expand opportunities for students to transition from school to work.

Performance Measures

1. Number of new students served

2. Number of transition outcomes

Target Goals-

a. Increase number of new students served by at least 10

b. Increase number of outcomes by at least 10

c. Develop a social group program for students with autism downstate

d. Increase number of students in Supported Education Program in DTCC Stanton Campus to 12

Indicators

• The number of new Transition students served by DVR in FY 2012 was 858, an increase of 89 individuals over the previous year.

• In FY 2012, 2,672 DVR clients received vocational and occupational skills training services and 939 DVR clients received post-secondary education services.

• The number of Transition outcomes in FY 2012 was 267, a decrease of 38 over the previous year

• The average hourly wage for Transition clients who achieved an employment outcome has increased 59 cents over FY 2011.

Discussion

DVR continues to provide Transition Services to students in all public high school as well as private and parochial schools. Transition counselors meet with students as early as the year prior to their senior year in school and no later than the fall of senior year. Each student continues to meet with a VR counselor to develop an Individualized Plan for Employment prior to leaving high school.

As indicated above, a large number of the individuals served by DVR are receiving post-secondary education or training. Statistics show that lifetime earnings are substantially higher for individuals with post high school education or training. It is the most effective strategy to improve self-sufficiency.

DVR met the goal of having 12 students in supported education at the DTTC Stanton campus. DVR was able to maintain the social group program in New Castle County, but due to unanticipated staffing issues, the program for students down state has not been developed.

Ratings and Recommendations

Participants used a Likert scale with a rating of 1 meaning “not effective” and a rating of 5 meaning “very effective.”

Combined

rating Non-SRC

rating SRC members’ rating

Quality of Transition Services 3.7 3. 7 3.8

Comment from the SRC Retreat:

• DVR should get information about DVR programs out to parents earlier in the transition process.

GOAL 4: Identify funding resources to maintain new initiatives

Performance Measures-

1. Grant opportunities monitored

2. Grant applications

3. Grant collaborations & referrals

4. Grants obtained

Target Goals-

a. Scan weekly for Grant Opportunities weekly

b. Apply for at least 1 new opportunity

Indicators

• The TARGET Project, a Disability Employment Initiative grant from the U.S. Department of Labor, continues to be successfully implemented.

• A grant to Administration on Developmental Disabilities that would have enhanced the Early Start to Supported Employment was submitted but was not selected for funding. The grant brought together DVR, the Division of Developmental Disabilities Services, the Department of Education, and the Developmental Disabilities Council who collaborated on developing the application.

• DVR Program Specialist reviews Grants.gov e-mail publication on a daily basis as well as other grant communications and web sites.

Discussion

A Program Specialist reviews the grant opportunities sent by Grants.gov on a daily basis. Grants of possible relevance and interest are circulated to other members of the DVR staff. Due to the economic climate, the grant requests for proposals that are relevant to the mission of DVR have decreased in recent years. In addition, the Program Specialist reviews the weekly Foundation Center e-mail and searches the State of Delaware website for grant opportunities.

The SRC has looked at the acquisition and pursuit of grant-funded projects for a number of years. Pursuit of such funding will continue.

Comment from the SRC Retreat:

• The SRC has determined that it no longer feels that it is necessary to focus on the issue as a priority-level goal.

 

During FY 2011, DVR worked with partners in the community to develop a Project SEARCH location, a transition program for students with the most significant disabilities, in a local hospital in northern Delaware. The program was instituted in FY 2012, serving nine transition-age youth. A second cohort of nine students entered and completed the program in FY 13. Many of these students have obtained employment either through the host site, Christiana Care, through the state, or with other employers. The other participants are actively seeking employment with DVR support. DVR is actively involved in discussions related to setting up additional Project SEARCH sites throughout the state. A second location, through the State of Delaware, is planned to begin in FY 14.

This screen was last updated on Jun 28 2013 10:28AM by Harrietann Litwin

Attachment 6.3 Quality, Scope, and Extent of Supported Employment Services

  • Describe quality, scope, and extent of supported employment services to be provided to individuals with the most significant disabilities
  • Describe the timing of the transition to extended services

Attachment 6.3 Quality, Scope, and Extent of Supported Employment Service

The Division of Vocational Rehabilitation administers the Supported Employment Program under Title VI, Part B of the Rehabilitation Act. Supported Employment occurs in an integrated setting where individuals with the most significant disabilities receive minimum wage or above for work. In the absence of the services available as part of supported employment, many of the participants would not obtain or retain employment.

The Division is focused on providing quality services through the use of the following strategies:

*On-Site Quality Assurance Reviews of all supported employment programs operated by rehabilitation providers. A representative from the administrative unit and representatives from Vocational Rehabilitation Services meet with staff from the Community Rehabilitation Programs on a bi-monthly basis to review progress and resolve programmatic issues.

*Oversight monitoring in partnership with long term funding agencies. At least quarterly, representatives from the Division of Developmental Disabilities Services (DDDS) and the Division of Substance Abuse and Mental Health (DSAMH) meet with DVR program staff to address issues related to the smooth transition from DVR services to the extended services provided by the other divisions.

* Addressing issues and concerns at meetings with the Delaware Association of Rehabilitation Facilities (DELARF).

*DVR coordinates training that is provided by George Tilson, Ed.D, formerly with TransCen, Inc., to provide job coaching training to front line staff at the community rehabilitation supported employment programs. The training program certifies staff providing services through the programs. Approximately thirty staff members were trained and received certificates in the first half of Fiscal Year 2013 and it is anticipated that about thirty additional staff will be trained during the second training series offered in the summer or fall. DVR works with the Department of Education, the Division of Developmental Disabilities Services, and the Division of Substance Abuse and Mental Health to fund and coordinate training through a SE Consortium of state agencies.

*The ongoing development of training programs to maintain and increase the expertise of all staff providing supported employment services. Staff from all of the State agencies, including DVR, participates in training programs to enhance their abilities to provide supported employment services.

The Division of Vocational Rehabilitation is currently under Order of Selection which prioritizes services to individuals with the most significant disabilities. DVR has been able to serve all individuals with most significant disabilities. To ensure that Supported Employment services are available to eligible individuals, DVR augments the Title VI, Part B funds with Title I funds.

The Division of Vocational Rehabilitation provides supported employment services for those populations considered to have the most significant disabilities and for whom long term funding has been secured for extended services. The division uses needs assessments, the public meeting, and strategic plans to identify and address the needs of unserved and/or underserved populations. DVR conducts a supported employment assessment for every client referred to the supported employment program to determine the client’s need for the intensive services available through the program.

The Division of Vocational Rehabilitation works with the DDDS and the DSAMH to identify appropriate referrals for supported employment services. Primary indicators for supported employment are:

*Demonstrated inability to maintain employment utilizing traditional employment programs without extended follow-along services as the result of a most significant disability.

*Indication that, due to the significance of the disability, the individual is not likely to obtain and maintain employment in the absence of intensive services from DVR and extended services from DDDS or DSAMH.

Individuals with the most significant mental illness or developmental disability who are identified as appropriate for supported employment services will have the following services available:

1. Assessment services to assist the individual in selecting an appropriate vocational goal consistent with the individual’s unique strengths, resources, interests, priorities, concerns, abilities, capabilities and informed choice.

2. Job development and job placement in an integrated work environment based on the results of the assessment.

3. Intensive job coaching services on-site and/or off-site to enable the individual to become stabilized in his or her employment.

4. Upon stabilization, DVR and the agency identified to provide extended services commence the transition to extended services. DVR will be the lead service provider, facilitating communication with the individual, the employer, and the extended service provider for a minimum of 90 days following stabilization.

5. The individual will be eligible for post-employment services for those services unavailable through the extended service provider.

Supported employment services are available to clients for no more than eighteen months by which time a client should achieve job stabilization. When circumstances, documented in the client’s IPE, indicate that an extension of services will be necessary to enable an individual to retain employment, exceptions may allow the services to extend beyond the eighteen-month time limit.

Clients are determined ready for follow-along services when job stabilization is achieved. Although the program is flexible in order to provide for the needs of individuals with the most significant disabilities, stabilization most often occurs when the job coach is providing support services only 20% of the time that the individual is working. The client, DVR Counselor, job coach, case manager, and employer must agree that work performance is satisfactory and employment can be maintained with the level of Follow-Along Services available. When job stabilization is declared the DVR Counselor starts the ninety-day count for DVR closure.

The transition to extended services begins at job stabilization. Extended services are provided by the long-term funding agency that has contracted with the community rehabilitation program providing supported employment services. During the transitional period, from job stabilization to closure, both DVR and the long-term funding agency work together to insure the client will retain employment. Closure from DVR services occurs only if there is agreement among the parties that the client is performing satisfactorily on the job.

This screen was last updated on Jun 28 2013 9:03AM by Harrietann Litwin

System Information

System information

The following information is captured by the MIS.

Last updated on:08/23/2013 10:09 AM

Last updated by:sadelitwinh

Completed on: 08/23/2013 10:09 AM

Completed by: sadelitwinh

Approved on: 08/29/2013 8:56 AM

Approved by: rsavroomanl