ED/OSERS/RSA
Rehabilitation Services Administration
U.S. Department of Education

Published September 4, 2014.   Print   Print preview   Export to MS Word   Export to Excel  

State Plan for the State Vocational Rehabilitation Services Program and
State Plan Supplement for the State Supported Employment Services Program
California Department of Rehabilitation State Plan for Fiscal Year 2014 (submitted FY 2013)

Preprint - Section 1: State Certifications

1.1 The California Department of Rehabilitation is authorized to submit this State Plan under Title I of the Rehabilitation Act of 1973, as amended [1] and its supplement under Title VI, Part B, of the Rehabilitation Act [2].

1.2 As a condition for the receipt of federal funds under Title I, Part B, of the Rehabilitation Act for the provision of vocational rehabilitation services, the California Department of Rehabilitation [3] agrees to operate and administer the State Vocational Rehabilitation Services Program in accordance with the provisions of this State Plan [4], the Rehabilitation Act, and all applicable regulations [5], policies and procedures established by the secretary. Funds made available under Section 111 of the Rehabilitation Act are used solely for the provision of vocational rehabilitation services under Title I of the Rehabilitation Act and the administration of the State Plan for the vocational rehabilitation services program.

1.3 As a condition for the receipt of federal funds under Title VI, Part B, of the Rehabilitation Act for supported employment services, the designated state agency agrees to operate and administer the State Supported Employment Services Program in accordance with the provisions of the supplement to this State Plan [6], the Rehabilitation Act and all applicable regulations [7], policies and procedures established by the secretary. Funds made available under Title VI, Part B, are used solely for the provision of supported employment services and the administration of the supplement to the Title I State Plan. Yes

1.4 The designated state agency and/or the designated state unit has the authority under state law to perform the functions of the state regarding this State Plan and its supplement. Yes

1.5 The state legally may carry out each provision of the State Plan and its supplement. Yes

1.6 All provisions of the State Plan and its supplement are consistent with state law. Yes

1.7 The (enter title of state officer below) Yes

California Department of Rehabilitation Director

... has the authority under state law to receive, hold and disburse federal funds made available under this State Plan and its supplement.

1.8 The (enter title of state officer below)... Yes

California Department of Rehabilitation Director

... has the authority to submit this State Plan for vocational rehabilitation services and the State Plan supplement for supported employment services.

1.9 The agency that submits this State Plan and its supplement has adopted or otherwise formally approved the plan and its supplement. Yes

State Plan Certified By

As the authorized signatory identified above, I hereby certify that I will sign, date and retain in the files of the designated state agency/designated state unit Section 1 of the Preprint, and separate Certification of Lobbying forms (Form ED-80-0013; available at http://www.ed.gov/fund/grant/apply/appforms/ed80-013.pdf) for both the vocational rehabilitation and supported employment programs.

Signed?Yes

Name of SignatoryAnthony "Tony" Sauer

Title of SignatoryDirector

Date Signed (mm/dd/yyyy)06/19/2013

Assurances Certified By

At the request of RSA, the designated state agency and/or the designated state unit provide the following assurance(s), in addition to those contained within Section 2 through 8 below, in connection with the approval of the State Plan for FY 2014No

Section 1 Footnotes

[1] Public Law 93 112, as amended by Public Laws 93 516, 95 602, 98 221, 99 506, 100-630, 102-569, 103-073, and 105-220.

[2] Unless otherwise stated, "Rehabilitation Act" means the Rehabilitation Act of 1973, as amended.

[3] All references in this plan to "designated state agency" or to "the state agency" relate to the agency identified in this paragraph.

[4] No funds under Title I of the Rehabilitation Act may be awarded without an approved State Plan in accordance with Section 101(a) of the Rehabilitation Act and 34 CFR part 361.

[5] Applicable regulations include the Education Department General Administrative Regulations (EDGAR) in 34 CFR Parts 74, 76, 77, 79, 80, 81, 82, 85 and 86 and the State Vocational Rehabilitation Services Program regulations in 34 CFR Part 361.

[6] No funds under Title VI, Part B, of the Rehabilitation Act may be awarded without an approved supplement to the Title I State Plan in accordance with Section 625(a) of the Rehabilitation Act.

[7] Applicable regulations include the EDGAR citations in footnote 5, 34 CFR Part 361, and 34 CFR Part 363.

Preprint - Section 2: Public Comment on State Plan Policies and Proceduress

2.1 Public participation requirements. (Section 101(a)(16)(A) of the Rehabilitation Act; 34 CFR 361.10(d), .20(a), (b), (d); and 363.11(g)(9))

(a) Conduct of public meetings.

The designated state agency, prior to the adoption of any substantive policies or procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan, including making any substantive amendments to the policies and procedures, conducts public meetings throughout the state to provide the public, including individuals with disabilities, an opportunity to comment on the policies or procedures.

(b) Notice requirements.

The designated state agency, prior to conducting the public meetings, provides appropriate and sufficient notice throughout the state of the meetings in accordance with state law governing public meetings or, in the absence of state law governing public meetings, procedures developed by the state agency in consultation with the State Rehabilitation Council, if the agency has a council.

(c) Special consultation requirements.

The state agency actively consults with the director of the Client Assistance Program, the State Rehabilitation Council, if the agency has a council and, as appropriate, Indian tribes, tribal organizations and native Hawaiian organizations on its policies and procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan.

Preprint - Section 3: Submission of the State Plan and its Supplement

3.1 Submission and revisions of the State Plan and its supplement. (Sections 101(a)(1), (23) and 625(a)(1) of the Rehabilitation Act; Section 501 of the Workforce Investment Act; 34 CFR 76.140; 361.10(e), (f), and (g); and 363.10)

(a) The state submits to the commissioner of the Rehabilitation Services Administration the State Plan and its supplement on the same date that the state submits either a State Plan under Section 112 of the Workforce Investment Act of 1998 or a state unified plan under Section 501 of that Rehabilitation Act.

(b) The state submits only those policies, procedures or descriptions required under this State Plan and its supplement that have not been previously submitted to and approved by the commissioner.

(c) The state submits to the commissioner, at such time and in such manner as the commissioner determines to be appropriate, reports containing annual updates of the information relating to the:

  1. comprehensive system of personnel development;
  2. assessments, estimates, goals and priorities, and reports of progress;
  3. innovation and expansion activities; and
  4. other updates of information required under Title I, Part B, or Title VI, Part B, of the Rehabilitation Act that are requested by the commissioner.

(d) The State Plan and its supplement are in effect subject to the submission of modifications the state determines to be necessary or the commissioner requires based on a change in state policy, a change in federal law, including regulations, an interpretation of the Rehabilitation Act by a federal court or the highest court of the state, or a finding by the commissioner of state noncompliance with the requirements of the Rehabilitation Act, 34 CFR 361 or 34 CFR 363.

3.2 Supported Employment State Plan supplement. (Sections 101(a)(22) and 625(a) of the Rehabilitation Act; 34 CFR 361.34 and 363.10)

(a) The state has an acceptable plan for carrying out Part B, of Title VI of the Rehabilitation Act that provides for the use of funds under that part to supplement funds made available under Part B, of Title I of the Rehabilitation Act for the cost of services leading to supported employment.

(b) The Supported Employment State Plan, including any needed annual revisions, is submitted as a supplement to the State Plan.

Preprint - Section 4: Administration of the State Plan

4.1 Designated state agency and designated state unit. (Section 101(a)(2) of the Rehabilitation Act; 34 CFR 361.13(a) and (b))

(a) Designated state agency.

  1. There is a state agency designated as the sole state agency to administer the State Plan or to supervise its administration in a political subdivision of the state by a sole local agency.

  1. The designated state agency is a state agency that is primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities (Option A was selected/Option B was not selected).

  1. In American Samoa, the designated state agency is the governor.

(b) Designated state unit.

  1. If the designated state agency is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities, in accordance with subparagraph 4.1(a)(2)(B) of this section, the state agency includes a vocational rehabilitation bureau, division or unit that:

  1. is primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and is responsible for the administration of the designated state agency's vocational rehabilitation program under the State Plan;
  2. has a full-time director;
  3. has a staff, at least 90 percent of whom are employed full-time on the rehabilitation work of the organizational unit; and
  4. is located at an organizational level and has an organizational status within the designated state agency comparable to that of other major organizational units of the designated state agency.

  1. The name of the designated state vocational rehabilitation unit is

4.2 State independent commission or State Rehabilitation Council. (Sections 101(a)(21) and 105 of the Rehabilitation Act; 34 CFR 361.16 and .17)

The State Plan must contain one of the following assurances.

(a) The designated state agency is an independent state commission that

  1. is responsible under state law for operating or overseeing the operation of the vocational rehabilitation program in the state and is primarily concerned with the vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities in accordance with subparagraph 4.1(a)(2)(A) of this section.
  1. is consumer controlled by persons who:
    1. are individuals with physical or mental impairments that substantially limit major life activities; and
    2. represent individuals with a broad range of disabilities, unless the designated state unit under the direction of the commission is the state agency for individuals who are blind;
  1. includes family members, advocates or other representatives of individuals with mental impairments; and
  1. undertakes the functions set forth in Section 105(c)(4) of the Rehabilitation Act and 34 CFR 361.17(h)(4).

(b) The state has established a State Rehabilitation Council that meets the criteria set forth in Section 105 of the Rehabilitation Act, 34 CFR 361.17

(c) If the designated state unit has a State Rehabilitation Council, Attachment 4.2(c) provides a summary of the input provided by the council consistent with the provisions identified in subparagraph (b)(3) of this section; the response of the designated state unit to the input and recommendations; and, explanations for the rejection of any input or any recommendation.

(Option B was selected)

4.3 Consultations regarding the administration of the State Plan. (Section 101(a)(16)(B) of the Rehabilitation Act; 34 CFR 361.21)

The designated state agency takes into account, in connection with matters of general policy arising in the administration of the plan and its supplement, the views of:

(a) individuals and groups of individuals who are recipients of vocational rehabilitation services or, as appropriate, the individuals' representatives;
(b) personnel working in programs that provide vocational rehabilitation services to individuals with disabilities;
(c) providers of vocational rehabilitation services to individuals with disabilities;
(d) the director of the Client Assistance Program; and
(e) the State Rehabilitation Council, if the state has a council.

4.4 Nonfederal share. (Sections 7(14) and 101(a)(3) of the Rehabilitation Act; 34 CFR 80.24 and 361.60)

The nonfederal share of the cost of carrying out this State Plan is 21.3 percent and is provided through the financial participation by the state or, if the state elects, by the state and local agencies.

4.5 Local administration. (Sections 7(24) and 101(a)(2)(A) of the Rehabilitation Act; 34 CFR 361.5(b)(47) and .15)

The State Plan provides for the administration of the plan by a local agency. No

If "Yes", the designated state agency:

(a) ensures that each local agency is under the supervision of the designated state unit with the sole local agency, as that term is defined in Section 7(24) of the Rehabilitation Act and 34 CFR 361.5(b)(47), responsible for the administration of the vocational rehabilitation program within the political subdivision that it serves; and
(b) develops methods that each local agency will use to administer the vocational rehabilitation program in accordance with the State Plan.

4.6 Shared funding and administration of joint programs. (Section 101(a)(2)(A)(ii) of the Rehabilitation Act; 34 CFR 361.27)

The State Plan provides for the state agency to share funding and administrative responsibility with another state agency or local public agency to carry out a joint program to provide services to individuals with disabilities. No

If "Yes", the designated state agency submits to the commissioner for approval a plan that describes its shared funding and administrative arrangement. The plan must include:

(a) a description of the nature and scope of the joint program;
(b) the services to be provided under the joint program;
(c) the respective roles of each participating agency in the administration and provision of services; and
(d) the share of the costs to be assumed by each agency.

4.7 Statewideness and waivers of statewideness. (Section 101(a)(4) of the Rehabilitation Act; 34 CFR 361.25, .26, and .60(b)(3)(i) and (ii))

X This agency is requesting a waiver of statewideness.

(a) Services provided under the State Plan are available in all political subdivisions of the state.
(b) The state unit may provide services in one or more political subdivisions of the state that increase services or expand the scope of services that are available statewide under this State Plan if the:

  1. nonfederal share of the cost of these services is met from funds provided by a local public agency, including funds contributed to a local public agency by a private agency, organization or individual;

  1. services are likely to promote the vocational rehabilitation of substantially larger numbers of individuals with disabilities or of individuals with disabilities with particular types of impairments; and

  1. state, for purposes other than the establishment of a community rehabilitation program or the construction of a particular facility for community rehabilitation program purposes, requests in Attachment 4.7(b)(3) a waiver of the statewideness requirement in accordance with the following requirements:

  1. identification of the types of services to be provided;

  1. written assurance from the local public agency that it will make available to the state unit the nonfederal share of funds;

  1. written assurance that state unit approval will be obtained for each proposed service before it is put into effect; and

  1. written assurance that all other State Plan requirements, including a state's order of selection, will apply to all services approved under the waiver.

(c) Contributions, consistent with the requirements of 34 CFR 361.60(b)(3)(ii), by private entities of earmarked funds for particular geographic areas within the state may be used as part of the nonfederal share without the state requesting a waiver of the statewideness requirement provided that the state notifies the commissioner that it cannot provide the full nonfederal share without using the earmarked funds.

4.8 Cooperation, collaboration and coordination. (Sections 101(a)(11), (24)(B), and 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 361.22, .23, .24, and .31, and 363.11(e))

(a) Cooperative agreements with other components of statewide work force investment system.

The designated state agency or the designated state unit has cooperative agreements with other entities that are components of the statewide work force investment system and replicates those agreements at the local level between individual offices of the designated state unit and local entities carrying out the One-Stop service delivery system or other activities through the statewide work force investment system.

(b) Cooperation and coordination with other agencies and entities.

Attachment 4.8(b) (1)-(4) describes the designated state agency's:

  1. cooperation with and use of the services and facilities of the federal, state, and local agencies and programs, including programs carried out by the undersecretary for Rural Development of the United States Department of Agriculture and state use contracting programs, to the extent that those agencies and programs are not carrying out activities through the statewide work force investment system;

  1. coordination, in accordance with the requirements of paragraph 4.8(c) of this section, with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services;

  1. establishment of cooperative agreements with private nonprofit vocational rehabilitation service providers, in accordance with the requirements of paragraph 5.10(b) of the State Plan; and,

  1. efforts to identify and make arrangements, including entering into cooperative agreements, with other state agencies and entities with respect to the provision of supported employment and extended services for individuals with the most significant disabilities, in accordance with the requirements of subsection 6.5 of the supplement to this State Plan.

(c) Coordination with education officials.

  1. Attachment 4.8(b)(2) describes the plans, policies and procedures for coordination between the designated state agency and education officials responsible for the public education of students with disabilities that are designed to facilitate the transition of the students who are individuals with disabilities from the receipt of educational services in school to the receipt of vocational rehabilitation services under the responsibility of the designated state agency.

  1. The State Plan description must:

  1. provide for the development and approval of an individualized plan for employment in accordance with 34 CFR 361.45 as early as possible during the transition planning process but, at the latest, before each student determined to be eligible for vocational rehabilitation services leaves the school setting or if the designated state unit is operating on an order of selection before each eligible student able to be served under the order leaves the school setting; and

  1. include information on a formal interagency agreement with the state educational agency that, at a minimum, provides for:

  1. consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to postschool activities, including vocational rehabilitation services;

  1. transition planning by personnel of the designated state agency and the educational agency for students with disabilities that facilitates the development and completion of their individualized education programs under Section 614(d) of the Individuals with Disabilities Education Act;

  1. roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services; and

  1. procedures for outreach to students with disabilities as early as possible during the transition planning process and identification of students with disabilities who need transition services.

(d) Coordination with statewide independent living council and independent living centers.

The designated state unit, the Statewide Independent Living Council established under Section 705 of the Rehabilitation Act and 34 CFR 364, and the independent living centers described in Part C of Title VII of the Rehabilitation Act and 34 CFR 366 have developed working relationships and coordinate their activities.

(e) Cooperative agreement with recipients of grants for services to American Indians.

  1. There is in the state a recipient(s) of a grant under Part C of Title I of the Rehabilitation Act for the provision of vocational rehabilitation services for American Indians who are individuals with disabilities residing on or near federal and state reservations. Yes

  1. If "Yes", the designated state agency has entered into a formal cooperative agreement that meets the following requirements with each grant recipient in the state that receives funds under Part C of Title I of the Rehabilitation Act:

  1. strategies for interagency referral and information sharing that will assist in eligibility determinations and the development of individualized plans for employment;

  1. procedures for ensuring that American Indians who are individuals with disabilities and are living near a reservation or tribal service area are provided vocational rehabilitation services; and

  1. provisions for sharing resources in cooperative studies and assessments, joint training activities, and other collaborative activities designed to improve the provision of services to American Indians who are individuals with disabilities.

4.9 Methods of administration. (Section 101(a)(6) of the Rehabilitation Act; 34 CFR 361.12, .19 and .51(a) and (b))

(a) In general.

The state agency employs methods of administration, including procedures to ensure accurate data collection and financial accountability, found by the commissioner to be necessary for the proper and efficient administration of the plan and for carrying out all the functions for which the state is responsible under the plan and 34 CFR 361.

(b) Employment of individuals with disabilities.

The designated state agency and entities carrying out community rehabilitation programs in the state, who are in receipt of assistance under Part B, of Title I of the Rehabilitation Act and this State Plan, take affirmative action to employ and advance in employment qualified individuals with disabilities covered under and on the same terms and conditions as set forth in Section 503 of the Rehabilitation Act.

(c) Facilities.

Any facility used in connection with the delivery of services assisted under this State Plan meets program accessibility requirements consistent with the provisions, as applicable, of the Architectural Barriers Rehabilitation Act of 1968, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act of 1990 and the regulations implementing these laws.

4.10 Comprehensive system of personnel development. (Section 101(a)(7) of the Rehabilitation Act; 34 CFR 361.18)

Attachment 4.10 describes the designated state agency's procedures and activities to establish and maintain a comprehensive system of personnel development designed to ensure an adequate supply of qualified state rehabilitation professional and paraprofessional personnel for the designated state unit. The description includes the following:

(a) Data system on personnel and personnel development.

Development and maintenance of a system for collecting and analyzing on an annual basis data on qualified personnel needs and personnel development with respect to:

  1. Qualified personnel needs.

  1. The number of personnel who are employed by the state agency in the provision of vocational rehabilitation services in relation to the number of individuals served, broken down by personnel category;

  1. The number of personnel currently needed by the state agency to provide vocational rehabilitation services, broken down by personnel category; and

  1. Projections of the number of personnel, broken down by personnel category, who will be needed by the state agency to provide vocational rehabilitation services in the state in five years based on projections of the number of individuals to be served, including individuals with significant disabilities, the number of personnel expected to retire or leave the field, and other relevant factors.

  1. Personnel development.

  1. A list of the institutions of higher education in the state that are preparing vocational rehabilitation professionals, by type of program;

  1. The number of students enrolled at each of those institutions, broken down by type of program; and

  1. The number of students who graduated during the prior year from each of those institutions with certification or licensure, or with the credentials for certification or licensure, broken down by the personnel category for which they have received, or have the credentials to receive, certification or licensure.

(b) Plan for recruitment, preparation and retention of qualified personnel.

Development, updating on an annual basis, and implementation of a plan to address the current and projected needs for qualified personnel based on the data collection and analysis system described in paragraph (a) of this subsection and that provides for the coordination and facilitation of efforts between the designated state unit and institutions of higher education and professional associations to recruit, prepare and retain personnel who are qualified in accordance with paragraph (c) of this subsection, including personnel from minority backgrounds and personnel who are individuals with disabilities.

(c) Personnel standards.

Policies and procedures for the establishment and maintenance of personnel standards to ensure that designated state unit professional and paraprofessional personnel are appropriately and adequately prepared and trained, including:

  1. standards that are consistent with any national- or state-approved or recognized certification, licensing, registration, or, in the absence of these requirements, other comparable requirements (including state personnel requirements) that apply to the profession or discipline in which such personnel are providing vocational rehabilitation services.

  1. To the extent that existing standards are not based on the highest requirements in the state applicable to a particular profession or discipline, the steps the state is currently taking and the steps the state plans to take in accordance with the written plan to retrain or hire personnel within the designated state unit to meet standards that are based on the highest requirements in the state, including measures to notify designated state unit personnel, the institutions of higher education identified in subparagraph (a)(2), and other public agencies of these steps and the time lines for taking each step.

  1. The written plan required by subparagraph (c)(2) describes the following:

  1. specific strategies for retraining, recruiting and hiring personnel;

  1. the specific time period by which all state unit personnel will meet the standards required by subparagraph (c)(1);

  1. procedures for evaluating the designated state unit's progress in hiring or retraining personnel to meet applicable personnel standards within the established time period; and

  1. the identification of initial minimum qualifications that the designated state unit will require of newly hired personnel when the state unit is unable to hire new personnel who meet the established personnel standards and the identification of a plan for training such individuals to meet the applicable standards within the time period established for all state unit personnel to meet the established personnel standards.

(d) Staff development.

Policies, procedures and activities to ensure that all personnel employed by the designated state unit receive appropriate and adequate training. The narrative describes the following:

  1. A system of staff development for professionals and paraprofessionals within the designated state unit, particularly with respect to assessment, vocational counseling, job placement and rehabilitation technology.

  1. Procedures for the acquisition and dissemination to designated state unit professionals and paraprofessionals significant knowledge from research and other sources.

(e) Personnel to address individual communication needs.

Availability of personnel within the designated state unit or obtaining the services of other individuals who are able to communicate in the native language of applicants or eligible individuals who have limited English speaking ability or in appropriate modes of communication with applicants or eligible individuals.

(f) Coordination of personnel development under the Individuals with Disabilities Education Act.

Procedures and activities to coordinate the designated state unit's comprehensive system of personnel development with personnel development under the Individuals with Disabilities Education Act.

4.11. Statewide assessment; annual estimates; annual state goals and priorities; strategies; and progress reports.

(Sections 101(a)(15), 105(c)(2) and 625(b)(2) of the Rehabilitation Act; 34 CFR 361.17(h)(2), .29, and 363.11(b))

(a) Comprehensive statewide assessment.

  1. Attachment 4.11(a) documents the results of a comprehensive, statewide assessment, jointly conducted every three years by the designated state unit and the State Rehabilitation Council (if the state has such a council). The assessment describes:

  1. the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  1. individuals with the most significant disabilities, including their need for supported employment services;

  1. individuals with disabilities who are minorities and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program carried out under this State Plan; and

  1. individuals with disabilities served through other components of the statewide work force investment system.

  1. The need to establish, develop or improve community rehabilitation programs within the state.

  1. For any year in which the state updates the assessments, the designated state unit submits to the commissioner a report containing information regarding updates to the assessments.

(b) Annual estimates.

Attachment 4.11(b) identifies on an annual basis state estimates of the:

  1. number of individuals in the state who are eligible for services under the plan;

  1. number of eligible individuals who will receive services provided with funds provided under Part B of Title I of the Rehabilitation Act and under Part B of Title VI of the Rehabilitation Act, including, if the designated state agency uses an order of selection in accordance with subparagraph 5.3(b)(2) of this State Plan, estimates of the number of individuals to be served under each priority category within the order; and

  1. costs of the services described in subparagraph (b)(1), including, if the designated state agency uses an order of selection, the service costs for each priority category within the order.

(c) Goals and priorities.

  1. Attachment 4.11(c)(1) identifies the goals and priorities of the state that are jointly developed or revised, as applicable, with and agreed to by the State Rehabilitation Council, if the agency has a council, in carrying out the vocational rehabilitation and supported employment programs.

  1. The designated state agency submits to the commissioner a report containing information regarding any revisions in the goals and priorities for any year the state revises the goals and priorities.

  1. Order of selection.
    If the state agency implements an order of selection, consistent with subparagraph 5.3(b)(2) of the State Plan, Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order; and

  1. identifies the service and outcome goals, and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Goals and plans for distribution of Title VI, Part B, funds.
    Attachment 4.11(c)(4) specifies, consistent with subsection 6.4 of the State Plan supplement, the state's goals and priorities with respect to the distribution of funds received under Section 622 of the Rehabilitation Act for the provision of supported employment services.

(d) Strategies.

  1. Attachment 4.11(d) describes the strategies, including:

  1. the methods to be used to expand and improve services to individuals with disabilities, including how a broad range of assistive technology services and assistive technology devices will be provided to those individuals at each stage of the rehabilitation process and how those services and devices will be provided to individuals with disabilities on a statewide basis;

  1. outreach procedures to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities in accordance with subsection 6.6 of the State Plan supplement, and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program;

  1. as applicable, the plan of the state for establishing, developing or improving community rehabilitation programs;

  1. strategies to improve the performance of the state with respect to the evaluation standards and performance indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. strategies for assisting other components of the statewide work force investment system in assisting individuals with disabilities.

  1. Attachment 4.11 (d) describes how the designated state agency uses these strategies to:

  1. address the needs identified in the assessment conducted under paragraph 4.11(a) and achieve the goals and priorities identified in the State Plan attachments under paragraph 4.11(c);

  1. support the innovation and expansion activities identified in subparagraph 4.12(a)(1) and (2) of the plan; and

  1. overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the State Vocational Rehabilitation Services Program and State Supported Employment Services Program.

(e) Evaluation and reports of progress.

  1. The designated state unit and the State Rehabilitation Council, if the state unit has a council, jointly submits to the commissioner an annual report on the results of an evaluation of the effectiveness of the vocational rehabilitation program and the progress made in improving the effectiveness of the program from the previous year.

  1. Attachment 4.11(e)(2):

  1. provides an evaluation of the extent to which the goals identified in Attachment 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3) were achieved;

  1. identifies the strategies that contributed to the achievement of the goals and priorities;

  1. describes the factors that impeded their achievement, to the extent they were not achieved;

  1. assesses the performance of the state on the standards and indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. provides a report consistent with paragraph 4.12(c) of the plan on how the funds reserved for innovation and expansion activities were utilized in the preceding year.

4.12 Innovation and expansion. (Section 101(a)(18) of the Rehabilitation Act; 34 CFR 361.35)

(a) The designated state agency reserves and uses a portion of the funds allotted to the state under Section 110 of the Rehabilitation Act for the:

  1. development and implementation of innovative approaches to expand and improve the provision of vocational rehabilitation services to individuals with disabilities under this State Plan, particularly individuals with the most significant disabilities, consistent with the findings of the statewide assessment identified in Attachment 4.11(a) and goals and priorities of the state identified in Attachments 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3); and

  1. support of the funding for the State Rehabilitation Council, if the state has such a council, consistent with the resource plan prepared under Section 105(d)(1) of the Rehabilitation Act and 34 CFR 361.17(i), and the funding of the Statewide Independent Living Council, consistent with the resource plan prepared under Section 705(e)(1) of the Rehabilitation Act and 34 CFR 364.21(i).

(b) Attachment 4.11 (d) describes how the reserved funds identified in subparagraph 4.12(a)(1) and (2) will be utilized.
(c) Attachment 4.11(e)(2) describes how the reserved funds were utilized in the preceding year.

4.13 Reports. (Section 101(a)(10) of the Rehabilitation Act; 34 CFR 361.40)

(a) The designated state unit submits reports in the form and level of detail and at the time required by the commissioner regarding applicants for and eligible individuals receiving services under the State Plan.
(b) Information submitted in the reports provides a complete count, unless sampling techniques are used, of the applicants and eligible individuals in a manner that permits the greatest possible cross-classification of data and protects the confidentiality of the identity of each individual.

Preprint - Section 5: Administration of the Provision of Vocational Rehabilitation Services

5.1 Information and referral services. (Sections 101(a)(5)(D) and (20) of the Rehabilitation Act; 34 CFR 361.37)

The designated state agency has implemented an information and referral system that is adequate to ensure that individuals with disabilities, including individuals who do not meet the agency's order of selection criteria for receiving vocational rehabilitation services if the agency is operating on an order of selection, are provided accurate vocational rehabilitation information and guidance, including counseling and referral for job placement, using appropriate modes of communication, to assist such individuals in preparing for, securing, retaining or regaining employment, and are referred to other appropriate federal and state programs, including other components of the statewide work force investment system in the state.

5.2 Residency. (Section 101(a)(12) of the Rehabilitation Act; 34 CFR 361.42(c)(1))

The designated state unit imposes no duration of residence requirement as part of determining an individual's eligibility for vocational rehabilitation services or that excludes from services under the plan any individual who is present in the state.

5.3 Ability to serve all eligible individuals; order of selection for services. (Sections 12(d) and 101(a)(5) of the Rehabilitation Act; 34 CFR 361.36)

(a) The designated state unit is able to provide the full range of services listed in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, as appropriate, to all eligible individuals with disabilities in the state who apply for services. No

(b) If No:

  1. Individuals with the most significant disabilities, in accordance with criteria established by the state, are selected first for vocational rehabilitation services before other individuals with disabilities.

  1. Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order of selection; and

  1. identifies the state's service and outcome goals and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Eligible individuals who do not meet the order of selection criteria have access to the services provided through the designated state unit's information and referral system established under Section 101(a)(20) of the Rehabilitation Act, 34 CFR 361.37, and subsection 5.1 of this State Plan.

5.4 Availability of comparable services and benefits. (Sections 101(a)(8) and 103(a) of the Rehabilitation Act; 34 CFR 361.53)

(a) Prior to providing any vocational rehabilitation services, except those services identified in paragraph (b), to an eligible individual or to members of the individual's family, the state unit determines whether comparable services and benefits exist under any other program and whether those services and benefits are available to the individual.
(b) The following services are exempt from a determination of the availability of comparable services and benefits:

  1. assessment for determining eligibility and vocational rehabilitation needs by qualified personnel, including, if appropriate, an assessment by personnel skilled in rehabilitation technology;

  1. counseling and guidance, including information and support services to assist an individual in exercising informed choice consistent with the provisions of Section 102(d) of the Rehabilitation Act;

  1. referral and other services to secure needed services from other agencies, including other components of the statewide work force investment system, through agreements developed under Section 101(a)(11) of the Rehabilitation Act, if such services are not available under this State Plan;

  1. job-related services, including job search and placement assistance, job retention services, follow-up services, and follow-along services;

  1. rehabilitation technology, including telecommunications, sensory and other technological aids and devices; and

  1. post-employment services consisting of the services listed under subparagraphs (1) through (5) of this paragraph.

(c) The requirements of paragraph (a) of this section do not apply if the determination of the availability of comparable services and benefits under any other program would interrupt or delay:

  1. progress of the individual toward achieving the employment outcome identified in the individualized plan for employment;

  1. an immediate job placement; or

  1. provision of vocational rehabilitation services to any individual who is determined to be at extreme medical risk, based on medical evidence provided by an appropriate qualified medical professional.

(d) The governor in consultation with the designated state vocational rehabilitation agency and other appropriate agencies ensures that an interagency agreement or other mechanism for interagency coordination that meets the requirements of Section 101(a)(8)(B)(i)-(iv) of the Rehabilitation Act takes effect between the designated state unit and any appropriate public entity, including the state Medicaid program, a public institution of higher education, and a component of the statewide work force investment system to ensure the provision of the vocational rehabilitation services identified in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, other than the services identified in paragraph (b) of this section, that are included in the individualized plan for employment of an eligible individual, including the provision of those vocational rehabilitation services during the pendency of any dispute that may arise in the implementation of the interagency agreement or other mechanism for interagency coordination.

5.5 Individualized plan for employment. (Section 101(a)(9) of the Rehabilitation Act; 34 CFR 361.45 and .46)

(a) An individualized plan for employment meeting the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and implemented in a timely manner for each individual determined to be eligible for vocational rehabilitation services, except if the state has implemented an order of selection, and is developed and implemented for each individual to whom the designated state unit is able to provide vocational rehabilitation services.
(b) Services to an eligible individual are provided in accordance with the provisions of the individualized plan for employment.

5.6 Opportunity to make informed choices regarding the selection of services and providers. (Sections 101(a)(19) and 102(d) of the Rehabilitation Act; 34 CFR 361.52)

Applicants and eligible individuals or, as appropriate, their representatives are provided information and support services to assist in exercising informed choice throughout the rehabilitation process, consistent with the provisions of Section 102(d) of the Rehabilitation Act and 34 CFR 361.52.

5.7 Services to American Indians. (Section 101(a)(13) of the Rehabilitation Act; 34 CFR 361.30)

The designated state unit provides vocational rehabilitation services to American Indians who are individuals with disabilities residing in the state to the same extent as the designated state agency provides such services to other significant populations of individuals with disabilities residing in the state.

5.8 Annual review of individuals in extended employment or other employment under special certificate provisions of the fair labor standards act of 1938. (Section 101(a)(14) of the Rehabilitation Act; 34 CFR 361.55)

(a) The designated state unit conducts an annual review and reevaluation of the status of each individual with a disability served under this State Plan:

  1. who has achieved an employment outcome in which the individual is compensated in accordance with Section 14(c) of the Fair Labor Standards Act (29 U.S.C. 214(c)); or

  1. whose record of services is closed while the individual is in extended employment on the basis that the individual is unable to achieve an employment outcome in an integrated setting or that the individual made an informed choice to remain in extended employment.

(b) The designated state unit carries out the annual review and reevaluation for two years after the individual's record of services is closed (and thereafter if requested by the individual or, if appropriate, the individual's representative) to determine the interests, priorities and needs of the individual with respect to competitive employment or training for competitive employment.
(c) The designated state unit makes maximum efforts, including the identification and provision of vocational rehabilitation services, reasonable accommodations and other necessary support services, to assist the individuals described in paragraph (a) in engaging in competitive employment.
(d) The individual with a disability or, if appropriate, the individual's representative has input into the review and reevaluation and, through signed acknowledgement, attests that the review and reevaluation have been conducted.

5.9 Use of Title I funds for construction of facilities. (Sections 101(a)(17) and 103(b)(2)(A) of the Rehabilitation Act; 34 CFR 361.49(a)(1), .61 and .62(b))

If the state elects to construct, under special circumstances, facilities for community rehabilitation programs, the following requirements are met:

(a) The federal share of the cost of construction for facilities for a fiscal year does not exceed an amount equal to 10 percent of the state's allotment under Section 110 of the Rehabilitation Act for that fiscal year.
(b) The provisions of Section 306 of the Rehabilitation Act that were in effect prior to the enactment of the Rehabilitation Act Amendments of 1998 apply to such construction.
(c) There is compliance with the requirements in 34 CFR 361.62(b) that ensure the use of the construction authority will not reduce the efforts of the designated state agency in providing other vocational rehabilitation services other than the establishment of facilities for community rehabilitation programs.

5.10 Contracts and cooperative agreements. (Section 101(a)(24) of the Rehabilitation Act; 34 CFR 361.31 and .32)

(a) Contracts with for-profit organizations.

The designated state agency has the authority to enter into contracts with for-profit organizations for the purpose of providing, as vocational rehabilitation services, on-the-job training and related programs for individuals with disabilities under Part A of Title VI of the Rehabilitation Act, upon the determination by the designated state agency that for-profit organizations are better qualified to provide vocational rehabilitation services than nonprofit agencies and organizations.

(b) Cooperative agreements with private nonprofit organizations.

Attachment 4.8(b)(3) describes the manner in which the designated state agency establishes cooperative agreements with private nonprofit vocational rehabilitation service providers.

Preprint - Section 6: Program Administration

Section 6: Program Administration

6.1 Designated state agency. (Section 625(b)(1) of the Rehabilitation Act; 34 CFR 363.11(a))

The designated state agency for vocational rehabilitation services identified in paragraph 1.2 of the Title I State Plan is the state agency designated to administer the State Supported Employment Services Program authorized under Title VI, Part B, of the Rehabilitation Act.

6.2 Statewide assessment of supported employment services needs. (Section 625(b)(2) of the Rehabilitation Act; 34 CFR 363.11(b))

Attachment 4.11(a) describes the results of the comprehensive, statewide needs assessment conducted under Section 101(a)(15)(a)(1) of the Rehabilitation Act and subparagraph 4.11(a)(1) of the Title I State Plan with respect to the rehabilitation needs of individuals with most significant disabilities and their need for supported employment services, including needs related to coordination.

6.3 Quality, scope and extent of supported employment services. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(c) and .50(b)(2))

Attachment 6.3 describes the quality, scope and extent of supported employment services to be provided to individuals with the most significant disabilities who are eligible to receive supported employment services. The description also addresses the timing of the transition to extended services to be provided by relevant state agencies, private nonprofit organizations or other sources following the cessation of supported employment service provided by the designated state agency.

6.4 Goals and plans for distribution of Title VI, Part B, funds. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(d) and .20)

Attachment 4.11(c)(4) identifies the state's goals and plans with respect to the distribution of funds received under Section 622 of the Rehabilitation Act.

6.5 Evidence of collaboration with respect to supported employment services and extended services. (Sections 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 363.11(e))

Attachment 4.8(b)(4) describes the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities to assist in the provision of supported employment services and other public or nonprofit agencies or organizations within the state, employers, natural supports, and other entities with respect to the provision of extended services.

6.6 Minority outreach. (34 CFR 363.11(f))

Attachment 4.11(d) includes a description of the designated state agency's outreach procedures for identifying and serving individuals with the most significant disabilities who are minorities.

6.7 Reports. (Sections 625(b)(8) and 626 of the Rehabilitation Act; 34 CFR 363.11(h) and .52)

The designated state agency submits reports in such form and in accordance with such procedures as the commissioner may require and collects the information required by Section 101(a)(10) of the Rehabilitation Act separately for individuals receiving supported employment services under Part B, of Title VI and individuals receiving supported employment services under Title I of the Rehabilitation Act.

Preprint - Section 7: Financial Administration

7.1 Five percent limitation on administrative costs. (Section 625(b)(7) of the Rehabilitation Act; 34 CFR 363.11(g)(8))

The designated state agency expends no more than five percent of the state's allotment under Section 622 of the Rehabilitation Act for administrative costs in carrying out the State Supported Employment Services Program.

7.2 Use of funds in providing services. (Sections 623 and 625(b)(6)(A) and (D) of the Rehabilitation Act; 34 CFR 363.6(c)(2)(iv), .11(g)(1) and (4))

(a) Funds made available under Title VI, Part B, of the Rehabilitation Act are used by the designated state agency only to provide supported employment services to individuals with the most significant disabilities who are eligible to receive such services.
(b) Funds provided under Title VI, Part B, are used only to supplement and not supplant the funds provided under Title I, Part B, of the Rehabilitation Act, in providing supported employment services specified in the individualized plan for employment.
(c) Funds provided under Part B of Title VI or Title I of the Rehabilitation Act are not used to provide extended services to individuals who are eligible under Part B of Title VI or Title I of the Rehabilitation Act.

Preprint - Section 8: Provision of Supported Employment Services

8.1 Scope of supported employment services. (Sections 7(36) and 625(b)(6)(F) and (G) of the Rehabilitation Act; 34 CFR 361.5(b)(54), 363.11(g)(6) and (7))

(a) Supported employment services are those services as defined in Section 7(36) of the Rehabilitation Act and 34 CFR 361.5(b)(54).
(b) To the extent job skills training is provided, the training is provided on-site.
(c) Supported employment services include placement in an integrated setting for the maximum number of hours possible based on the unique strengths, resources, priorities, concerns, abilities, capabilities, interests and informed choice of individuals with the most significant disabilities.

8.2 Comprehensive assessments of individuals with significant disabilities. (Sections 7(2)(B) and 625(b)(6)(B); 34 CFR 361.5(b)(6)(ii) and 363.11(g)(2))

The comprehensive assessment of individuals with significant disabilities conducted under Section 102(b)(1) of the Rehabilitation Act and funded under Title I of the Rehabilitation Act includes consideration of supported employment as an appropriate employment outcome.

8.3 Individualized plan for employment. (Sections 102(b)(3)(F) and 625(b)(6)(C) and (E) of the Rehabilitation Act; 34 CFR 361.46(b) and 363.11(g)(3) and (5))

(a) An individualized plan for employment that meets the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and updated using funds under Title I.
(b) The individualized plan for employment:

  1. specifies the supported employment services to be provided;

  1. describes the expected extended services needed; and

  1. identifies the source of extended services, including natural supports, or, to the extent that it is not possible to identify the source of extended services at the time the individualized plan for employment plan is developed, a statement describing the basis for concluding that there is a reasonable expectation that sources will become available.

(c) Services provided under an individualized plan for employment are coordinated with services provided under other individualized plans established under other federal or state programs.

Attachment 4.2(c) Input of State Rehabilitation Council

Required annually by all agencies except those agencies that are independent consumer-controlled commissions.

Identify the Input provided by the state rehabilitation council, including recommendations from the council's annual report, the review and analysis of consumer satisfaction, and other council reports. Be sure to also include:

  • the Designated state unit's response to the input and recommendations; and
  • explanations for the designated state unit's rejection of any input or recommendation of the council.

The California State Rehabilitation Council (SRC) is a partner with the Department of Rehabilitation (DOR) in the development of the 2014 State Plan, in accordance with Section 101(a)(15)(c) of the Rehabilitation Act. During Federal Fiscal Year (FFY) 2013, the SRC considered input from Consumer Satisfaction Survey (CSS) results, DOR’s 2013-18 Strategic Plan, Comprehensive Statewide Needs Assessment preliminary findings, and public meeting comments in developing the recommendations for the State Plan.

The SRC adopted and presented the following recommendations to the DOR:

SRC Recommendation 2013.1

The SRC recommends DOR include the following items in the design and methodology of the 2013 CSS.

A. Include the following questions:

a. Identify the level of satisfaction from vocational rehabilitation team model/members.

b. Did you receive disability benefits counseling information or referrals?

c. Would you recommend us to a friend or family member?

B. Add the disability type to the CSS instrument and show results by disability type.

C. Increase the response rate for the CSS:

a. Improve the design of the instrument for those with visual impairments.

b. Distribute, with instruction to promote, to DOR district offices.

c. Distribute at Community Rehabilitation Program sites.

d. Distribute in rural areas.

e. Disseminate in different modalities (electronic, paper, website).

DOR Response

The DOR included all recommendations in “A” and “B” in the revised CSS instrument, which was distributed in April 2013. For recommendation “C,” DOR successfully tested the electronic survey instrument for accessibility by individuals with visual impairments. DOR distributed the survey electronically to approximately 12,000 consumers and via surface mail to 800 consumers. DOR will discuss, with the SRC, distributing and promoting the 2014 CSS in district offices, Community Rehabilitation Program sites, rural areas, and on the DOR website.

SRC Recommendation 2013.2

The SRC recommends DOR carry forward the six 2013 State Plan Goals into the 2014 State Plan, as presented to the SRC on November 16, 2012.

DOR Response

The DOR did not adopt these six goals because DOR and SRC subsequently agreed to revise the goals (see Recommendation 2013.6).

SRC Recommendation 2013.3

The SRC recommends DOR include the implementation of a Business Advisory Group in the 2014 State Plan Goals & Priorities and consider the resulting input in the development of future State Plans.

DOR Response

The DOR and SRC held their first Business Advisory Group on April 29, 2013. As identified in Attachment 4.2(c) SRC Recommendation 2012.5 of the 2013 State Plan, establishing this group would encourage better knowledge and understanding of business’ needs. The SRC and DOR later collaborated to change the name of this group to the Business Partner Forum. Serving as a forum, rather than an advisory group, will encourage employer input in an effort to achieve quality employment outcomes for consumers and collaboration within existing systems and resources. These forums are a priority for the 2014 State Plan, where shared objectives will be considered for future consumer services improvements.

SRC Recommendation 2013.4

The SRC recommends DOR include implementation of Soft Skills Training for consumers on a statewide basis in the 2014 State Plan Goals & Priorities.

DOR Response

The DOR will include the implementation of statewide Soft Skills Training for consumers as a priority in the 2014 State Plan. DOR is currently piloting Soft Skills Training in four districts and expects statewide implementation to continue into FFY 2014.

SRC Recommendation 2013.5

The SRC recommends DOR address offering benefits counseling information to all consumers as part of the 2014 State Plan Goals & Priorities.

DOR Response

The DOR will continue to address benefits counseling to all consumers, as a priority in the 2014 State Plan, understanding that consumers receiving welfare, veteran, and worker’s compensation can equally benefit from benefits planning, or work incentives planning as well. DOR will also address and focus their work on consumers receiving Social Security Income (SSI)/Social Security Disability Income (SSDI) benefits.

SRC Recommendation 2013.6

The SRC recommends DOR adopt the following three revised 2014 State Plan Goals, as presented to the SRC on March 25, 2013.

Goal 1: Increase the quality and quantity of Vocational Rehabilitation (VR) and Supported Employment (SE) employment outcomes for DOR consumers, including unserved and underserved individuals with disabilities.

Goal 2: Advance accessibility and equality to improve opportunities for individuals with disabilities to achieve their employment goals and independence.

Goal 3: Continuously improve the service delivery system and administrative operations to better serve consumers.

DOR Response

The DOR appreciates the SRC’s concurrence in adopting these new goals and will include them in the 2014 State Plan. DOR also appreciates the SRC’s discussion and comments toward supporting objectives and strategies.

SRC Recommendation 2013.7

The SRC recommends DOR review and report to the SRC a comparison of the number and median wages of successful DOR case closures by occupational group compared to that of California’s general population (using the Employment Development Department’s Labor Market Information Data).

DOR Response

The DOR agrees to work with the SRC to identify and provide available data to the SRC as a way to evaluate the quality of VR and SE employment outcomes. DOR would like to discuss the data request with the SRC.

This screen was last updated on Aug 15 2013 2:15PM by Regina Cademarti

Attachment 4.7(b)(3) Request for Waiver of Statewideness

This agency has requested a waiver of statewideness.

Identify the types of services to be provided by the program for which the waiver of statewideness is requested.

The waiver request should also include:

  • a written assurance from the local public agency that it will make available to the designated state unit the non-federal share of funds;
  • a written assurance that designated state unit approval will be obtained for each proposed service before it is put into effect;
  • a written assurance that all state plan requirements will apply to all services approved under the waiver.

Locally, the Department of Rehabilitation (DOR) has entered into third-party cooperative agreements with local education agencies (LEA), community colleges, public universities, county mental health, community based organizations, and social service agencies. Although local cooperative agreements exist in each DOR district, DOR does not have sufficient staff or budget authority to contract with every potential cooperative partner in the State. The cooperative agreements are not statewide and are contingent upon the interest of the local partner agency. Therefore, DOR requests a Waiver of Statewideness.

Cooperative agreements provide leadership, oversight, and administrative support to locally developed programs designed to increase the availability of vocational rehabilitation (VR) services and include the following programs that exceed the mandated minimum requirements and provide new or enhanced services to meet the specific needs of DOR consumers.

Transition Partnership Programs (TPP)

The TPPs serve secondary and post-secondary students with disabilities by facilitating the effective transition of DOR student consumers from school to meaningful employment. Statewide these programs are administered through cooperative agreements with LEAs or with Special Education Local Plan Areas (SELPA). The LEAs and the SELPAs furnish the non-Federal share of costs either through certified expenditures for redirected education staff providing unique patterns of VR services exclusively to DOR student consumers, or through a cash match contribution. The TPP services provided are not legally mandated educational services the LEA is required to provide. Instead, these are new, enhanced or added services with a VR focus, available only to DOR consumers and are designed to meet the unique needs of the shared DOR student consumer

Students are referred to the TPPs by the LEA or SELPA staff. DOR assigns a Senior VR Counselor, Qualified Rehabilitation Professional (VR Counselor) to be an active member of the program team. DOR will open the cases and provide enhanced VR services for at least one year prior to the DOR student consumer leaving high school. Through the cooperative agreement, the LEA or SELPA provides services to enable DOR student consumers to achieve employment, using community based vocational instruction, vocational and worksite training, job placement, and work incentive wages. Augmented services include vocational assessment, career development, work experience, job search skills training, job development, follow-up, and non-supported employment job coaching. Statewide there are 108 of these programs.

The WorkAbility I (WAI) program in California is administered through the California Department of Education. Workability I works in partnership with the TPPs. However, WAI begins their intervention at an earlier age, while TPPs focuses on the students near the time of towards the end of their secondary schooling.

Foster Youth TPP

The Foster Youth TPP serves 17-18 year old foster youth with disabilities. In collaboration with local workforce investment area One-Stop operators, youth service providers, foster youth group home operators, and a private not-for-profit corporation, DOR developed a transition program for youth with disabilities exiting (aging-out) of the foster youth system. The goal of this program is to better coordinate and serve foster youth with disabilities interested in obtaining employment in conjunction with their exit from the foster youth system and to bridge the gap between the foster care system and the community. The foster care TPP services are not legally mandated foster care services the County is required to provide. Instead, these services are new, enhanced or added services with a VR focus, available only to DOR consumers and are designed to meet the unique needs of the shared DOR student consumer.

Foster group home operators make referrals to the community program responsible for the education and training of the foster youth. The program then refers the foster youth to DOR, which opens a case and begins developing a plan to provide services, when appropriate. Once a case has been opened and eligibility established, DOR refers the consumer to a private not-for-profit agency for supportive services, including arranging for an external situational assessment. DOR consumers receive employment services which include vocational assessment, career development, job search skills training, work experience, job development and placement, and non-supported employment job coaching. Statewide, there are two of these programs.

WorkAbility II Cooperative Programs

The WorkAbility II Cooperative Programs are administered through cooperative agreements with LEAs, adult schools, or Regional Occupational Programs to serve adult and out-of-school students with disabilities who are DOR consumers. These entities furnish the non-Federal share of costs either through certified expenditures for redirected education staff providing unique patterns of VR services exclusively to DOR consumers, or through a cash match contribution. The WorkAbility II services provided are not legally mandated educational services the LEA is required to provide. Instead, these are new, enhanced or added services with a VR focus, available only to DOR consumers and are designed to meet the unique needs of the shared DOR student consumer

DOR consumers are referred to the WorkAbility II by their VR Counselor for enhanced VR services including vocational and basic skills assessment, specific job skills training, employment preparation, worksite evaluation, job placement, non-supported employment job coaching, and ongoing follow-up after vocational placement. Statewide, there are seven of these programs.

WorkAbility III Cooperative Programs

The WorkAbility III Cooperative Programs are administrated through cooperative agreements with community colleges to serve individuals with disabilities who are both community college students and DOR consumers. The community colleges furnish the non-Federal share of costs either through certified expenditures for redirected education staff providing unique patterns of VR services exclusively to DOR consumers, or through a cash match contribution. The WorkAbility III contracted services are not the legally mandated educational services the community college is required to provide. Instead, they are new, enhanced or added services with a VR focus, available only to DOR consumers and are designed to meet the unique needs of the shared DOR student consumer.

DOR consumers are referred to the WorkAbility III by their VR Counselor for enhanced VR services including vocational assessment, career development, job search skills training and job development, and placement. Statewide, there are 26 of these programs.

WorkAbility IV Cooperative Programs

The WorkAbility IV Cooperative Programs are administrated through cooperative agreements with the California State University (CSU) or University of California (UC) to serve individuals with disabilities who are both college students and DOR consumers. The CSUs or UCs furnish the non-Federal share of costs either through certified expenditures or through a cash match contribution for redirected education staff providing unique patterns of VR services exclusively to DOR consumers. These Workability IV services provided are not legally mandated educational services the CSU or UC campus is required to provide. Instead, they are new, enhanced or added services with a VR focus, available only to DOR consumers and are designed to meet the unique needs of the shared DOR student consumer.

DOR consumers are referred to WorkAbility IV by their VR Counselor for enhanced VR services including job development and placement, job search skills instruction, internships, employment related counseling, and job retention services. Statewide, there are 13 of these programs.

Mental Health Cooperative Programs

The Mental Health Cooperative Programs are administrated through cooperative agreements with county mental health agencies and private non-profit organizations to serve mental health consumers with severe psychiatric disabilities by assisting them to obtain employment and to live independently in their communities. The county mental health agencies furnish the non-Federal share of costs either through certified expenditures for redirected staff providing unique patterns of VR services exclusively to DOR consumers, or through a cash match contribution. The Mental Health Cooperative Programs services are not legally mandated mental health treatment services the County is required to provide. Instead, they are new, enhanced or added services with a VR focus, available only to DOR consumers and are designed to meet the unique needs of the shared DOR consumer.

Participating Mental Health Cooperative Programs will refer individuals to DOR for VR services. DOR will open a case and begin developing a plan to provide services. Once a case has been opened and eligibility established, the DOR consumer will receive unique VR services from the Mental Health Cooperative Program including vocational assessment and evaluation, personal vocational and social adjustment, work adjustment, employment preparation, job development and placement, and non-supported employment job coaching. Statewide, there are 25 of these programs.

Traumatic Brain Injury (TBI) Cooperative Programs

The TBI Cooperative Programs serve DOR consumers with TBI through contracted community based organizations. DOR TBI Cooperative Programs provide supportive services to consumers enabling them to live as independently as possible in the community, and VR services. VR services provided include vocational assessment, personal vocational and social adjustment, work adjustment, employment preparation, job development and placement, and non-supported employment job coaching. The TBI Cooperative Program services provided are not legally mandated services the TBI Cooperative Program partner is required to provide. Instead, they are new, enhanced or added services with a VR focus, available only to DOR consumers with TBI and are designed to meet the unique needs of the shared consumer.

AB 398 allocated TBI funding into the DOR State budget to fund both administrative and program costs. The portion of the State special assessment used to provide match for the VR program is not sufficient to provide these services statewide. Therefore, DOR uses a percentage of State funds to match Federal VR funds to expand employment services for DOR’s TBI population. Statewide, there are seven of these programs, five of which provide VR services.

Welfare Cooperative Programs

The Welfare Cooperative Programs serve DOR consumers who receive Temporary Assistance to Needy Families. DOR, county social service agencies, and private non-profit organizations have collaborated in developing local county Welfare Cooperative Programs. The programs provide enhanced VR services to consumers with disabilities who meet the eligibility criteria for both CalWORKS (California’s Welfare Program) and DOR services. Local county social service agencies furnish the non-Federal share of costs either through certified expenditures for redirected staff providing unique patterns of VR services exclusively to DOR consumers, or through a cash match contribution. The Welfare Cooperative Program services are not the legally mandated services the County Welfare agencies are required to provide. Instead, these are new, enhanced or added services with a VR focus, available only to DOR consumers and are designed to meet the unique needs of the shared DOR consumer.

Participating Welfare Cooperative Programs will refer individuals to DOR for VR services. DOR will open a case and begin developing a plan to provide services. Once a case has been opened and eligibility established, the DOR consumer will maintain direct access to CalWORKS and receive VR services from the Welfare Cooperative Program including vocational evaluation, employment preparation and job search skills training, job development and placement, and employment retention services. Statewide, there are three of these programs.

Written Assurances

All VR services provided under these cooperative agreements must be approved by the VR Counselor in consultation with the DOR consumer prior to the provision of services. The VR services provided under these cooperative agreements comply with all provisions of DOR State Plan, including both application and plan services.

Per 34 CFR 361.28 each cooperative agreement DOR enters into contains the following written assurances for the local agency: identifies the VR services to be provided; assures non-Federal funds are made available to DOR; assures DOR approval is required before services are provided; assures that all other State plan requirements, including the Order of Selection policy, as identified in Attachment, 4.11(c)(3), are applied to DOR consumers receiving services through the agreement; and assures the contracted services are new, enhanced, or added services available only to DOR consumers and are not services the public entity is legally mandated to provide. Only applicants for and individuals who are eligible for VR services can participate in the third-party cooperative programs.

The vocational services provided under the DOR third-party cooperative agreements comply with Federal regulations requiring a unique pattern of service. Specifically, the regulations require that the services provided by the cooperating agency are not the customary or typical services provided by that agency, but are new services that have a VR focus or existing services that have been modified, adapted, expanded, or reconfigured to have a VR focus. The DOR has built in assurances that the third-party cooperative programs will meet this Federal requirement. New programs are required to explain how the services in the proposed contract will meet this requirement when they apply for funding. Each cooperative contract also contains duty statements for staff that contrast the cooperative program functions to duties performed under their traditional agency role. Standard contract language also refers to the requirements to adhere to the Rehabilitation Act, and specifically to the requirement of a new pattern of service. The vocational services provided under the DOR third-party cooperative agreements comply with all provisions of the DOR State Plan, including both application and plan services.

This screen was last updated on Aug 15 2013 2:12PM by Regina Cademarti

Attachment 4.8(b)(1) Cooperative Agreements with Agencies Not Carrying Out Activities Under the Statewide Workforce Investment System

Describe interagency cooperation with and utilization of the services and facilities of agencies and programs that are not carrying out activities through the statewide workforce investment system with respect to

  • Federal, state, and local agencies and programs;
  • if applicable, Programs carried out by the Under Secretary for Rural Development of the United States Department of Agriculture; and
  • if applicable, state use contracting programs.

The Department of Rehabilitation (DOR) maximizes resources to assist individuals with disabilities access other programs by working cooperatively with State and local agencies not carrying out activities under the Workforce Investment System. Collaborative efforts with DOR are coordinated through the following Memorandum of Understandings (MOU) or Interagency Agreements (IA):

California Association of Student Financial Aid Administrator

MOU: Establishes guidelines for the joint financial support of DOR student consumers to achieve their educational goals, eventually leading to employment. This MOU supports students enrolled in the California post-secondary setting with a financial aid office on campus.

California Department of Education

IA: Provides leadership and monitoring to local education agencies and local DOR offices to facilitate the development of cooperative programs for secondary students with disabilities.

California Health and Human Services Agency (CHHSA) Computer Matching and Privacy Act

MOU: Designates the California Department of Health Care Services (DHCS) as the single point of contact for accessing disclosed data from the Social Security Administration (SSA) to administer federally funded benefit programs in accordance with the Privacy Act of 1974.

California State University, Sacramento (CSUS)

IA 1: Provides 80 hours of supervisory training to DOR supervisors and managers and reflects the mission and goals of the CHHSA.

IA 2: The CSUS, Center for Collaborative Policy provides the California Committee on Employment of People with Disabilities (CCEPD) with strategic consultation for project planning, meeting support, and facilitation of work groups.

Department of Corporations (DOC)

IA 1: The DOR provides access surveys and reports for the DOC offices in Sacramento, San Francisco, Los Angeles, and San Diego. DOR provides trainings to DOC staff on the Americans with Disabilities Act (ADA) self evaluation process, emergency management for persons with disabilities, program accessibility and disability awareness, and how to plan meetings on accessibility.

IA 2: The DOR provides reasonable accommodation (RA) services to the DOC to analyze individual RA requests to come to an equitable and informed resolution in accordance with Federal and State laws.

Department of General Services (DGS)

Statewide Contracts: The DGS oversees the statewide contracts for purchasing where agreements establish a pre-qualified list of vendors and simplify the purchasing process. Cooperative agreements are available to all State of California governmental entities, including DOR, that expend public funds for the acquisition of both goods and services. The California Multiple Award Schedules offers a wide variety of commodities, non information technology (IT) services and IT products and services at prices which have been assessed to be fair, reasonable and competitive. The Western States Contracting Alliance is used for cooperative purchasing agreements with other states for information technology hard/software and non-IT products.

IA 1: The DGS, Office of Administrative Hearings mediators assist DOR applicants and consumers who request fair hearing or mediation to explore options for mutual resolution of a dispute in a timely, non-confrontational manner. Through mediation, DOR applicants and consumers can better understand DOR regulations and policies, and DOR can better understand the individual’s needs.

IA 2: The DGS, Office of Administrative Hearings provides administration of hearings for DOR Business Enterprise Program (BEP) vendor appeals.

IA 3: The DGS, Office of Administrative Hearings provides fair hearings services to review determinations made by DOR employees that affect vocational rehabilitation services to an individual with a disability, applicant, or consumer.

IA 4: The DGS, Office of Risk and Insurance Management provides management of the BEP Statewide insurance program funded from food service vending machine locations.

DHCS Information Exchange

IA: Used by DOR to verify a DOR applicants’ and consumers’ Supplemental Security Income/Social Security Disability Insurance (SSI/SSDI) benefit status to assist in determining eligibility for DOR services including application of the presumptive eligibility rules for SSI/SSDI beneficiaries in accordance with Title I of the Rehabilitation Act.

Department of Technology Services

IA: Provides DOR data processing services.

Employment Development Department (EDD)

IA 1: The EDD produces and provides DOR with confidential Unemployment Insurance wage and claim data used to verify DOR consumers who are on SSI/SSDI have nine months of continuous employment and to obtain reimbursement from the SSA for closed rehabilitated SSI/SSDI DOR consumers for case services expenditures.

IA 2: Transfers the funding and duties from EDD to DOR to support the operations of the CCEPD.

State Controller’s Office (SCO)

IA 1: Expedites services to process claim schedules containing vendor invoices for services/goods provided to DOR staff and consumers to ensure timely payment for continuance of services and compliance with the Prompt Payment Act.

IA 2: Provides DOR Human Resource staff access and use of the SCO California Leave Accounting System for DOR employees to perform a variety of functions necessary to accurately record and track leave system eligibility, balances, state service credits, and leave benefit activity.

IA 3: Provides DOR Human Resource staff access and use of the Management Information Retrieval System to generate pre-written reports or create ad hoc reports on DOR employee employment history, payment history, employer-sponsored deductions, and position inventory.

State Independent Living Council (SILC)

IA: Title VII B, Rehabilitation Act funds renewed annually to operate the SILC and provide SILC funds for various sub-grants and contracts necessary to carry out objectives of the State Plan for Independent Living by programs for people with disabilities.

State Personnel Board (SPB)

IA 1: The DOR provides training on Introduction to Fair Employment and Housing Act and the ADA, Practical Solutions to Reasonable Accommodation, and Writing an Effective Duty Statement.

IA 2: The SPB’s Selection System provides DOR computer access to conduct departmental civil service examinations, as well as process and maintain civil service eligible lists and certification lists.

U.S. Department of Agriculture

The DOR is not a part of any interagency cooperation on the utilization of services and facilities of the programs carried out by the Undersecretary for Rural Development of the U.S. Department of Agriculture.

This screen was last updated on Aug 16 2013 11:21AM by Regina Cademarti

Attachment 4.8(b)(2) Coordination with Education Officials

  • Describe the designated state unit's plans, policies, and procedures for coordination with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services, including provisions for the development and approval of an individualized plan for employment before each student determined to be eligible for vocational rehabilitation services leaves the school setting or, if the designated state unit is operating on an order of selection, before each eligible student able to be served under the order leaves the school setting.
  • Provide information on the formal interagency agreement with the state educational agency with respect to
    • consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to post-school activities, including VR services;
    • transition planning by personnel of the designated state agency and educational agency that facilitates the development and completion of their individualized education programs;
    • roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services;
    • procedures for outreach to and identification of students with disabilities who need transition services.

As required by both the Individuals with Disabilities Education Improvement Act and the Rehabilitation Act, the Department of Rehabilitation (DOR) participates with the California Department of Education (CDE) through an Interagency Agreement (IA) to create a coordinated system of educational and vocational rehabilitation (VR) services for eligible students with disabilities. This agreement helps to facilitate an effective transition for students with disabilities from school to employment in addition to addressing consultation and technical assistance, transition planning, identification of roles and responsibilities, and outreach for DOR and CDE.

The DOR provides consultation and technical assistance to assist educational agencies in planning for the transition for students with disabilities. DOR has a core series of regional training and technical assistance curriculum designed for the local DOR and local education agency (LEA) staff. Subject matter experts provide trainings to DOR and LEA staff on topics such as: Transition Age Youth with Mental Illness; Autism Spectrum Disorder; Benefits Planning and Management; Employment Preparation, Job Development and Placement; and System/Program Assessment, Planning and Development. The technical assistance provided to programs will help support DOR student consumers in securing and maintain meaningful employment.

In the coordination of goals, objectives, and services for transitioning students, DOR and LEAs are encouraged to use a collaborative team process to develop the transition services section of the Individualized Education Program (IEP) for students determined eligible for VR services. This process should include the involvement of the student, family, and representatives of education, DOR, and other service providers, as appropriate.

Detailed in the IA are DOR and CDE’s specific responsibilities, as defined by each agency’s applicable rules and regulations. These responsibilities include the provision of services as outlined and required by the IEP or Individualized Plan for Employment (IPE). When developing these plans, both agencies work to ensure duplication of services does not occur. Where responsibilities overlap the primary responsibility for specific services rests with the most appropriate agency, as determined by the student’s present status and when an agency is legally obligated and funded to provide that service.

The local school district is identified as the lead agency responsible for providing transition services by qualified personnel to students with disabilities to the point of exit from school. In planning for transition, the school should inform the parents and the student no later than age 16 about DOR services and facilitate the referral process.

The DOR is responsible to determine eligibility for VR services needed to prepare for or obtain employment and is designated as the lead agency responsible for providing VR services by qualified personnel to students meeting eligibility and Order of Selection (OOS) requirements, as identified in Attachment 4.11(c)(3). When students referred to DOR have been determined eligible and are able to be served under OOS, it is DOR’s policy to develop the student consumer’s IPE within 90 days or by an agreed-upon extension date, and before they leave the school setting. DOR is responsible for providing and paying for the transition services agreed upon in the IPE for the period the individual is participating in the VR program.

The DOR currently does not have the fiscal and staffing resources available to cover statewide transition student needs through third-party cooperative agreements, as identified in Attachment 4.7(b)(3). However, DOR implements several methods and procedures for enhancing outreach to and identification of students with disabilities in need of transition services. DOR provides local presentations to parents, teachers, and student association meetings on eligibility and program services as well as provide VR informational literature, DVDs, and other materials regarding potential services to the LEAs and families. Additionally, DOR assigns liaison Senior Vocational Rehabilitation Counselors, Qualified Rehabilitation Professionals (VR Counselors) to many secondary schools as a single point of contact for Special Education departments.

In an effort to support the provisions of the IA, DOR has established a Cooperative Programs Advisory Committee (CPAC) comprised of representatives from State and local partner agencies, including the CDE, LEAs, mental health agencies, and community organizations. CPAC assists DOR in the development of policies and procedures that promote the movement of DOR student consumers from secondary school to post-secondary school vocational and training activities. Members of the advisory groups present the availability and benefits of DOR services to students with disabilities and advocacy groups such as the Developmental Disability Council, County Mental Health Directors, and Special Education Council on the availability and benefits of DOR services to students with disabilities.

The DOR collaborates with partners who have a shared responsibility and interest in serving transition age youth by:

• Serving on local Workforce Investment Act youth boards to coordinate youth services and outreach strategies with Workforce Investment Act partner agencies and the LEAs.

• Reaching out to organizations that serve and represent students with disabilities, including parent resource centers, Independent Living Centers, Regional Centers, and organizations that serve youth blind or visually impaired or deaf or hard of hearing.

• Actively participating with the Communities of Practice (CoP), this is supported by the National Association of Special Education Administrators. CoP has created a shared work website for programs that supports transition practices for youth with disabilities. The leadership team for this project includes representatives from DOR, CDE, Department of Social Services, Department of Developmental Services, Employment Development Department and the State Independent Living Council, who all share the goal of providing a seamless delivery of transition services to youths with disabilities and their families.

This screen was last updated on Aug 15 2013 2:20PM by Regina Cademarti

Attachment 4.8(b)(3) Cooperative Agreements with Private Nonprofit Organizations

Describe the manner in which the designated state agency establishes cooperative agreements with private non-profit vocational rehabilitation service providers.

The Department of Rehabilitation (DOR) develops federally-required cooperative agreements with private non-profit organizations consistent with California State Contracting Rules, DOR Title 9 Regulations, and internal policy and procedures for the establishment, development, or improvement of Community Rehabilitation Programs (CRP). DOR pays CRPs through fees-for-services or contractual agreements to deliver authorized assessment, training, employment, and specialized support services provided to DOR consumers.

A need for new services or expansion of Vocational Rehabilitation (VR) services by a CRP may be identified by the DOR District, through a needs assessment process, requests by consumers, or upon a recommendation from a CRP. When a needed VR service is identified for a consumer, DOR will first seek services from current DOR certified CRPs. In establishing a new vendor, or a new or added service, DOR staff considers district priorities utilizing the following criteria:

• There is an identified need for the service and a sufficient number of DOR applicants/consumers exists to sustain the service;

• There are no other providers;

• Current providers or cooperative partners cannot fill the need; and

• The new service or vendor will fill a service gap for the unserved or underserved population.

The DOR’s Community Resources Development (CRD) Section is responsible for the certification and vendorization functions of CRPs. All new CRPs go through a certification approval process. Further, any new or expanded services beyond those currently approved and offered by a current vendor are subject to the approval procedures in place at the time of the submission of the request. Approval may be required at the DOR Executive Management level.

Once vendorized to provide VR services, each CRP is formally notified of the approved VR service type(s), along with the corresponding DOR approved standardized fee rate(s) established in 2009. In 2012, DOR implemented the Vendor Utilization Management Project to evaluate the current standardized fee rates. This project was supported by public comments received during the comprehensive statewide needs assessment, as identified in Attachment 4.11(a).

When DOR identifies a need for VR services to be provided by CRPs to consumers served through third-party public agency cooperative agreements identified in Attachment 4.7(b)(3), DOR’s Collaborative Services Section (CSS) assists Districts and CRPs in developing Case Service Contracts (Contracts). These Contracts are negotiated between DOR and the CRPs to indicate the specific VR services, the number of consumers to be served, expected contract outcomes, and the costs needed to provide these services to consumers. Currently, the majority of these Contracts are developed to provide VR services to consumers participating in the third-party Mental Health cooperative agreements.

All CRPs are required to maintain their certification, and those providing work-related programs are required to be accredited by the Commission on Accreditation of Rehabilitation Facilities. CRD reviews CRPs consistent with DOR Title 9 Regulations to assure the quality of services, as well as the safety of consumers, and identify any needed improvements. For CRPs associated with third-party cooperative agreements, CSS will also perform program reviews to evaluate their effectiveness in meeting the contract VR service objectives and identify any needed improvements. In addition, CRD and/or CSS will provide technical assistance in response to CRPs’ questions or concerns when needed or upon request.

This screen was last updated on Aug 16 2013 11:37AM by Regina Cademarti

Attachment 4.8(b)(4) Arrangements and Cooperative Agreements for the Provision of Supported Employment Services

Describe the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities in order to provide the following services to individuals with the most significant disabilities:

  • supported employment services; and
  • extended services.

The Department of Rehabilitation (DOR) identifies and makes arrangements with private non-profit organizations, as identified in Attachment 4.8(b)(3), to provide Supported Employment (SE) and extended services for individuals with the most significant disabilities. For individuals with intellectual disabilities as defined by the Lanterman Act, California collaborates with the Department of Developmental Services (DDS), Regional Centers, and Community Rehabilitation Programs (CRP) to provide SE services. For individuals with other disabling conditions, DOR collaborates with local county mental health agencies, CRPs, and other partner agencies to provide SE services.

The DOR continues to evaluate and implement strategies that enhance its outreach to individuals eligible to receive SE services; particularly those with Autism Spectrum Disorder (ASD) or Traumatic Brain Injury (TBI) as identified as potential unserved or unserved populations in Attachment 4.11(a) and as referenced in Goal 1.

An Individualized Plan for Employment for consumers with an employment outcome that includes SE services must identify or describe a source of extended services. A primary source of extended services is the Work Services Program (WSP) administered by DDS. The WSP provides extended services to consumers with intellectual disabilities who achieve SE outcomes through DOR’s vocational rehabilitation (VR) program and who are eligible for WSP services.

For consumers not serviced under the WSP, other extended services can be used. These sources vary depending on the individual’s eligibility for other programs or availability of other resources. Extended services for individuals with mental illness may be provided by county mental health agencies, which may allocate Medi-Cal, Mental Health Services Act, or Short-Doyle funds as determined by each county. Social Security Administration Work Incentives, such as Impairment Related Work Expense or an approved Plan for Achieving Self Support, may be used. SE services provided under Veteran’s Health Administration Compensated Work Therapy Program may also be used for extended services. However, state regulations do not allow TBI funds to be used for extended services.

Whenever possible, building natural supports at the workplace for consumers with SE needs is encouraged. Natural supports allow the strengthening of the employer/consumer relationship, thus supporting long-term successful outcomes.

This screen was last updated on Aug 15 2013 2:20PM by Regina Cademarti

Attachment 4.10 Comprehensive System of Personnel Development

Data System on Personnel and Personnel Development

The Department of Rehabilitation (DOR), jointly with the State Rehabilitation Council, establishes and maintains procedures and activities for a Comprehensive System of Personnel Development (CSPD) designed to ensure a sufficient workforce of qualified rehabilitation personnel, including professionals and paraprofessionals, is in place for the successful delivery of services to Californians with disabilities.

The DOR is in the statewide implementation phase of the Vocational Rehabilitation Modification (VR Mod) project designed to increase efficiencies and quality of services for consumers. VR Mod includes the formation of the Vocational Rehabilitation Service Delivery (VRSD) teams, consisting of trained rehabilitation professionals and paraprofessionals that deliver quality vocational rehabilitation (VR) services to consumers, and ensure compliance and consistency with Federal and State laws, regulations, and policies.

The Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional (VR Counselor) facilitates the effective delivery of services to consumers in a VRSD team and provides the five non-delegable functions:

• Determining eligibility for DOR VR services;

• Determining level of significance of disability;

• Developing, reviewing and approving the consumer’s Individualized Plan for Employment (IPE);

• Reviewing and approving any necessary IPE amendments; and

• Documenting the achievement of employment outcomes and/or case closures.

The Senior Vocational Rehabilitation Counselor (SVRC) or Staff Service Analyst (Service Coordinator) provides, arranges, coordinates, and monitors VR service activities, and researches information to facilitate assessments for eligibility, IPE, and case closure for the VR Counselor.

The Staff Services Analyst (Employment Coordinator) provides employment preparation, job development, placement, and builds relationships with businesses. The combination of Employment Coordinators and Community Rehabilitation Programs ensure DOR consumers receive employment services in a timely manner.

The Office Technician (General)-Case Service provides technical and clerical support to VRSD team members.

DATA SYSTEM ON PERSONNEL AND PERSONNEL DEVELOPMENT

Data on Qualified Personnel Needs

The VR Counselor; Teachers, Orientation and Mobility for the Blind (Teacher, O&M); and Dental and Medical Consultant (DC/MC) classifications require an advanced degree or continual education credits as a condition of their employment. (Data Source: California State Controller’s Office, Legacy System)

Status of CSPD Personnel and Caseload Projections

As of February 28, 2013, DOR had 591 Full-Time Equivalent (FTE) VR Counselor positions, for a ratio of counselor to applicants and eligible individuals of 1:118*; six FTE Teacher, O&M positions at the California Orientation Center for the Blind, for a ratio of instructor to eligible individuals of 1:3.8; and 14 FTE MC positions, for a ratio of MC position to applicants and eligible individuals of 1:4,985. DOR’s DC is an intermittent employee who provides consultation for DOR consumers, and is not calculated as a FTE.

* The VRSD team composed of VR Counselors, Service Coordinators, and Employment Coordinators has a ratio of team to applicants and eligible individuals of 1:96.

Of the total FTE staff positions listed above, DOR maintained operations with the following vacancies:

17: VR Counselors

1: Medical Consultant

0: Dental Consultant

0: Teachers, O&M

18: Total

Expected Status of CSPD Personnel and Caseload Projections

The DOR serves approximately 113,600 individuals with disabilities including individuals with significant disabilities each year. For FFY 2014, DOR estimates there will be approximately 40,000 new applications for services. DOR will continue to operate under Order of Selection, as identified in Attachment 4.11(c)(3). Based on the allocated number of positions expected in FFY 2014, VR Counselors will have a ratio of counselor to applicants and eligible individuals of 1:130.**

** The VRSD team composed of VR Counselors, Service Coordinators, and Employment Coordinators will have a ratio of team to applicants and eligible individuals of 1:84.

The current average age of retirement for CSPD staff is 63 years. Based on historical retirement data and the number of individuals to be served, including individuals with significant disabilities, DOR projects the number of personnel needed to provide VR services in the next five years to be:

90: VR Counselors

4: Teachers, O&M

3: Medical Consultants

0: Dental Consultant

97: Total

 

Row Job Title Total positions Current vacancies Projected vacancies over the next 5 years
1 VR Counselor 591 17 90
2 Teacher (Orientation and Mobility for the Blind) 6 0 4
3 Medical Consultant 14 1 3
4 Dental Consultant 1 0 0
5 0 0 0
6 0 0 0
7 0 0 0
8 0 0 0
9 0 0 0
10 0 0 0

 

The development and maintenance of a system for collecting and analyzing data on personnel needs and development is in coordination with the Council on Rehabilitation Education (CORE) accredited programs and DOR. DOR ensures effective systematic coordination with these CORE-accredited programs by:

• At least biannually discussing the progress of DOR staff participating in the Master’s in Rehabilitation Counseling programs;

• Meeting annually to discuss the utilization of In-Service Training (IST) grant dollars to fund tuition-related expenses for DOR staff in Master’s in Rehabilitation Counseling programs; and

• Identifying long-term training grant application opportunities and providing letters of support as appropriate.

Status of Current Enrollment at the CSUs for Academic Year 2012-13

The following six California State Universities (CSU) support CORE-accredited programs leading to a Master’s Degree in Rehabilitation Counseling:

CSU Fresno

108: Students enrolled (DOR and non-DOR participants)

0: Employees sponsored by agency and/or RSA

0: Graduates sponsored by agency and/or RSA

21: Graduates from the previous year

CSU Los Angeles (CSULA)

CSULA is the only CORE-accredited program that offers a Master’s and Bachelor’s Degree in VR. The Master’s of Science Degree is in Rehabilitation Counseling and the Bachelor’s of Science Degree is in Rehabilitation Services.

Master’s Degree

52: Students enrolled (DOR and non-DOR participants)

0: Employees sponsored by agency and/or RSA

2: Graduates sponsored by agency and/or RSA

20: Graduates from the previous year

Bachelor’s Degree

132: Students enrolled

0: Employees sponsored by agency and/or RSA

8: Graduates sponsored by agency and/or RSA

44: Graduates from the previous year

CSU Sacramento

37: Students enrolled (DOR and non-DOR participants)

1: Employees sponsored by agency and/or RSA

1: Graduates sponsored by agency and/or RSA

6: Graduates from the previous year

CSU San Bernardino

58: Students enrolled (DOR and non-DOR participants)

0: Employees sponsored by agency and/or RSA

9: Graduates sponsored by agency and/or RSA

14: Graduates from the previous year

San Diego State University (SDSU)

SDSU offers Master’s Degree through On-Campus and Distance Learning Programs.

144: Students enrolled (DOR and non-DOR participants)

8: Employees sponsored by agency and/or RSA

6: Graduates sponsored by agency and/or RSA

33: Graduates from the previous year

San Francisco State University (SFSU)

36: Students enrolled (DOR and non-DOR participants)

0: Employees sponsored by agency and/or RSA

0: Graduates sponsored by agency and/or RSA

15: Graduates from the previous year

Total (Academic Year 2012-13)

Master’s Degree

435: Students enrolled

9: Employees sponsored by agency and/or RSA

18: Graduates sponsored by agency and/or RSA

109: Graduates from the previous year

Of the number of graduates during this Academic Year reporting period, all 18 were SVRCs, previously with only a Bachelor’s Degree.

Bachelor’s Degree

132: Students enrolled

0: Employees sponsored by agency and/or RSA

8: Graduates sponsored by agency and/or RSA

44: Graduates from the previous year

Teacher, Orientation and Mobility for the Blind-Graduates and Ongoing Students for Academic Year 2012-13

The following are graduates and enrolled students within the two CSU teacher-training programs:

CSULA: Teacher, Orientation and Mobility for the Blind

12: Confirmed graduates (prior year)

9: Enrolled students

9: Expected graduates

0: Expected continuing students in Academic Year 2013-14

SFSU: Teacher, Orientation and Mobility for the Blind

10: Confirmed graduates (prior year)

25: Enrolled students

9: Expected graduates

16: Expected continuing students in Academic Year 2013-14

Total (Academic Year 2012-13)

22: Confirmed graduates

34: Enrolled students

18: Expected graduates

16: Expected continuing students in Academic Year 2013-14

 

Row Institutions Students enrolled Employees sponsored by agency and/or RSA Graduates sponsored by agency and/or RSA Graduates from the previous year
1 Masters Degree - Counseling 435 9 18 109
2 Bachelors Degree - Counseling 132 0 8 44
3 Teachers, Orientation & Mobility for the Blind 34 0 0 22
4 0 0 0 0
5 0 0 0 0

 

A documented strategy to recruit and retain high-quality and culturally competent employees in qualified personnel classifications is critical to DOR’s future success. Effective July 1, 2012, DOR’s Recruitment and Retention Plan (Plan) establishes a comprehensive recruitment and retention strategy that will be reviewed, implemented, monitored, and updated annually by the DOR Diversity Officer.

In developing the Plan, DOR took into account its current workforce demographic and conducted a gap analysis of future workforce needs. Turnover rates were identified and those classifications with high percentage of staff eligible for retirement within the next five years were found. Furthermore, factors that include achieving or maintaining diversity in the workplace, unserved and underserved population needs by District, alternate communication needs, and DOR’s long-term succession planning were also crucial factors to the development of the Plan.

Although DOR does not formally pursue relationships with professional associations, it coordinates yearly activities with the CORE-accredited programs to attract and recruit professional graduate students for employment. In FFY 2013, DOR partnered with the CORE-accredited programs, and conducted presentations and disseminated marketing material on recruitment and enrollment strategies to attract a diverse group of students as potential employees for DOR. For FFY 2014, DOR will attend job fairs at designated colleges and universities to facilitate recruitment into DOR career opportunities.

Recruiting the best applicants to DOR will happen through on-going collaboration with CORE and the development and dissemination of recruitment marketing material. DOR will continue to collaborate with CORE universities to help develop a talented VR Counselor candidate pool which includes a plan to coordinate internships, job shadowing, coaching, and mentorship opportunities in DOR District offices. DOR will disseminate vacancy notifications and application materials to the CORE-accredited programs. Additionally, DOR developed a recruitment marketing brochure to describe the professional field of Rehabilitation and DOR hiring process, which has been made available to the public and educational institutions. In an effort to maximize the candidate pool for individuals seeking employment with DOR, DOR advertises the VR Counselor exam bulletin and position vacancy notices on the California Department of Human Resources website. This website is a major job board open to the public for individuals interested in a civil service career with the State of California.

The DOR plans to retain its strong workforce by offering a competitive benefits package, a flexible work schedule, and fostering employee development. Depending on position and time-base, DOR employees can qualify for health and retirement benefits. Employees have opportunities to continually learn through training from DOR Staff Development Section (SDS) and are offered the opportunity to further their education and career path by offering tuition support for the Master’s degree in Rehabilitation Counseling.

The IST grant has provided DOR staff with opportunities to participate and receive tuition to obtain a Master’s Degree in Rehabilitation Counseling. In 2013, DOR began offering tuition support to full-time permanent employees who sought a Master’s Degree in Rehabilitation Counseling. The first group of DOR students will begin their Master’s Degree programs in the fall of 2013.

 

The DOR ensures its professionals and paraprofessionals are adequately trained and prepared. DOR upholds the national standard for certification of VR Counselors and will only hire individuals that meet the personnel standard that allows them to perform the five non-delegable functions. The standard established by the State of California in 2009 (Licensed Professional Clinical Counselor Act, Chapter 619, Statutes 2009), that licenses and regulates professional clinical counselors through the California Board of Behavioral Sciences is no longer used.

DOR strategizes with the CORE-accredited programs to develop and implement additional outreach for existing DOR employees to ensure DOR will meet the FFY 2018 CSPD personnel standard. To meet federal regulations, DOR discontinued the SVRC classification and now recruits entry level Service Coordinator (SC) paraprofessionals using the state civil service Staff Services Analyst classification. Candidates applying for a SC position must meet California’s minimum qualification personnel standards prior to appointment. If a SC is interested in becoming a VR Counselor, DOR may offer IST funds to support the employee in obtaining the required Master’s Degree in Rehabilitation Counseling. Further, SDS tracks all work-focused training attended by staff in a Microsoft Excel software database, monitors their progress towards meeting the established standards, and validates the information with the appropriate programs.

DOR will only hire personnel who meet the national standard for VR Counselors and California’s personnel standard for the other professional appointments. Candidates applying for the Teacher, O&M, MC, and DC classifications must also meet California’s personnel standard prior to appointment. California’s standard for the Teacher, O&M, MC, and DC classifications includes certification, licensing, and registration requirements.

 

The DOR commits to maintaining a training system to ensure all personnel receive the professional development and education necessary for success. DOR’s Staff Development Section (SDS) supports this commitment providing training designed to develop employee competencies, knowledge, skills and abilities, tracking on a database staff retraining to meet the established standards, as well as comply with mandated training requirements. SDS provides IST, as well as logistical support for Out-Service Training (OST).

Research Dissemination

The DOR collaborates with Technical Assistance and Continuing Education (TACE) Region IX to develop, disseminate to professionals and paraprofessionals, and analyze the following Training Needs Assessments:

• Assessment one, which was targeted to the VR Mod teams to determine training needs, closed on January 15, 2013.

• Assessment two, which was targeted to DOR’s Deaf and Hard of Hearing Section to build SB 105 training curriculum, closed on March 15, 2013.

• Assessment three, which was targeted to all DOR staff to determine the top training needs of each classification statewide, closed on June 30, 2013.

In FFY 2014, DOR will offer to professionals and paraprofessionals:

• Postings on DOR Intranet sites incorporated research material into the training curriculum (e.g., Institute on Rehabilitation Issues publications, Federal and State Subject Matter Experts (SME)).

• Annual Continual Training for Counselors webinar, which offers refresher training on informed choice, case recording and documentation, maximization of employment outcome, scope of available VR services, and timelines. Webinar completion is tracked via the National Clearing House of Rehabilitation Training Materials and internal database.

• Collaboration with DOR SMEs to review and update course curriculum, as identified in the Statewide Training Needs Assessment; changes in statutes, regulation, policy, research; and best practices. All are ensured they meet Commission on Rehabilitation Counselor Certification continuing education requirements.

• Department and IST Grant funding to support continuing education employee training and development.

Professional Staff

VR Counselors are offered the following training opportunities:

• IST for new VR Counselors within nine months of appointment and to long-term staff members to enhance their knowledge of case assessment, vocational counseling, job placement, and rehabilitation technology via the following courses:

• Case Assessment and Documentation;

• Diversity;

• Job Placement;

• Medical Aspects;

• Plan Development;

• Plan for Achieving Self Support/ Health and Benefits Training on Work and Disability;

• Rehabilitation Process;

• Rehabilitation Technology; and

• Social Security Work Incentives.

• Continual Training for Counselors, Traumatic Brain Injury, Schedule A, and Medical Aspects of the Eye Webinars.

• Expanded academic and certification leadership opportunities through TACE Region IX and educational institutions throughout the nation. These include:

• Rehabilitation Supervisor Academy, designed to increase knowledge and skills in supervision, management, and leadership.

• National Rehabilitation Leadership Institute Executive Leadership Seminar, designed to expand the leadership capacity of senior executives in state VR and tribal rehabilitation agencies.

• Post Employment Training-Rehabilitation Administration prepares rehabilitation professionals to understand how entities engage in collaborative partnerships to improve and expand services to people with disabilities.

• California Health and Human Services Agency leadership programs including the Supervisor’s Academy and Leadership Development Academy.

In FFY 2014, DOR will:

• Deliver the New Counselor Academy, which will streamline DOR’s seven-day Case Assessment and Documentation, Introduction to Rehabilitation Counseling, and Plan Development curriculum into a four-day training class ending with a one-day practicum.

• Provide Soft Skills Training to DOR consumers and staff.

• Provide Managing Diversity training to managers, supervisors and staff via computer-based and instructor-led classes.

• Continue to provide AWARE training for new and existing employees so they have the knowledge to effectively manage caseloads.

• Continue providing VR MOD training and integrate the VRSD team model into the core curriculum for field staff.

• Provide training and logistical training support to all VRSD team members to provide direction on team formation and roles and responsibilities of each team member.

Paraprofessional Staff

Among TACE’s research dissemination, and SMEs informational trainings, DOR offers the following training opportunities:

• Customized Soft Skills Training program for DOR consumers and paraprofessionals.

• A Master’s Degree in Rehabilitation Counseling through a Quality IST Grant.

In FFY 2014, DOR will:

• Leverage Cal-HR effective distance-learning mediums to provide the department’s and paraprofessional staff with webinar training on “Becoming an Effective Analyst” and “Completed Staff Work,” and videoconferencing-based training to provide disability awareness Knowledge-Based Training for distance training.

• Provide Soft Skills Training for DOR consumers and staff.

• Continue to provide AWARE training for new and existing employees.

• Continue providing VR MOD training and integrate the VRSD team model into the core curriculum for field staff.

• Provide training and logistical training support to all VRSD team members to provide direction on team formation and roles and responsibilities of each team member.

 

California is a state of great diversity and DOR staff believes strongly in being able to provide quality services to everyone who applies for VR services. To engage in effective communication with Limited English Proficient applicants/consumers, DOR provides bilingual services through certified staff and contracts, such as a telephonic interpretation service, and translates written materials that communicate departmental services in the following languages: Armenian, Cambodian, Chinese, Korean, Spanish, Tagalog, and Vietnamese.

For DOR consumers who are deaf and hard of hearing, DOR maintains contracts with several American Sign Language (ASL) interpreters to meet ASL needs of staff and consumer. DOR also uses videophones to enable direct telephonic communication with consumers. During meetings and trainings with staff and external partners, two of DOR’s Central Office classrooms are equipped with a microphone system integrated with DOR’s existing Assistive Listening Devices for effective communication

 

The California Department of Education (CDE) sponsors a series of community trainings on the Individuals with Disabilities Education Improvement Act reauthorization, including components on transition and interagency responsibilities, attended by Local Education Agencies (LEA) and DOR staff. DOR and the CDE have the responsibility of providing LEAs and CSPD personnel with leadership, monitoring, and training. They also provide training to Special Education Local Planning Area Administrators on the joint and respective responsibilities of education and the VR system in the provision of transition services to youth with disabilities. DOR and CDE established a core series of regional training and technical assistance curriculum designed for LEAs and DOR staff.

The DOR Collaborative Services Section provides contract administration and monitoring of trainers available to LEAs and DOR staff. These trainers are expert consultants in their respective fields who provide trainings on VR-relevant subjects such as Autism Spectrum Disorder, Strategies for Vets, and Employment Preparation, Job Development and Placement. Cooperative program partners plan the training together with staff from DOR, the LEA, and partner agencies, including employers. From July 1, 2012 – June 30, 2013, 16 trainings were held throughout the state.

The DOR provides cross-training to LEAs using multiple strategies and CDE staff. For example, DOR uses the designated school district VR Counselor liaisons to inform and support educators on DOR services and application processes. The Transition Partnership Programs, as identified in Attachment 4.7(b)(3) are contractually required to cross-train DOR and LEA staff in each agency’s mission, services, procedures, and professional approaches at least twice a year. This can occur at their quarterly meeting, regional meeting, or annual kick-off meeting.

This screen was last updated on Aug 16 2013 4:19PM by Regina Cademarti

Attachment 4.11(a) Statewide Assessment

Provide an assessment of the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  • individuals with most significant disabilities, including their need for supported employment services;
  • individuals with disabilities who are minorities;
  • individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program; and
  • individuals with disabilities served through other components of the statewide workforce investment system.

Identify the need to establish, develop, or improve community rehabilitation programs within the state.

The Department of Rehabilitation (DOR), jointly with the State Rehabilitation Council (SRC), conducts a Comprehensive Statewide Needs Assessment (CSNA) annually over a three year period during Federal Fiscal Years (FFY) 2012-14 (October 1, 2011 through September 30, 2014). The purpose is to identify the vocational rehabilitation (VR) service needs of Californians with disabilities. DOR will report the complete CSNA findings in the 2015 State Plan.

The triennial assessment addresses Departmental needs identified through analysis of the unserved or underserved populations, public comment, external stakeholder surveys, and the Consumer Satisfaction Survey (CSS). DOR updates its goals, measureable objectives, and strategies so the needs of Supported Employment (SE) consumers; those with significant disabilities; individuals served through California’s Workforce Investment Board; and the need for establishment, development, or improvement Community Rehabilitation Programs (CRP) are met.

PART 1: Plan for Each Year of the Triennial CSNA (FFYs 2012-14)

The DOR and SRC jointly agreed to continue using a model with strategies similar to those used during the last triennial CSNA (FFY 2009-11). The strategies include:

Year 1 (FFY 2012) and Year 2 (FFY 2013)

• Demographic Analysis

• Statewide Public Meetings

• CSS

Year 3 (FFY 2014)

• External Stakeholder Survey

• Statewide Public Meetings

• CSS

The following is a brief description of each CSNA strategy:

1. Demographic Analysis – Review and compare population data, including disability statistics and other demographic data from the DOR Database, U.S. Census, Department of Finance, Department of Social Services (DSS), and the American Community Survey to identify populations potentially unserved or underserved by DOR. Year 1 of this analysis focused on identifying individuals with the most significant disabilities, individuals who are minorities, and individuals with disabilities who have been unserved or underserved by DOR. In Year 2, DOR compared demographic trends from the previous year and captured needs as identified in the demographic data.

2. Statewide Public Meetings – Annually gather and analyze qualitative (anecdotal) information from external stakeholders to assist in identifying the needs of individuals with the most significant disabilities including their need for SE, individuals with disabilities who are minorities, individuals with disabilities who have been unserved or underserved, and individuals with disabilities served through other components of the Statewide workforce investment system, as well as the need to establish, develop, or improve CRPs.

3. Consumer Satisfaction Survey – Annually administer a CSS to provide information to identify needs, barriers, and how to better serve our consumers and individuals with disabilities.

4. External Stakeholder Survey – During Year 3, distribute and analyze online surveys to stakeholders such as CRPs, One-Stops, employers, and/or specific community based organizations representing individuals with the most significant disabilities, individuals with disabilities who are minorities, individuals with disabilities who have been unserved or underserved by VR programs, and individuals with disabilities served through other components of the Statewide workforce investment system. The stakeholder surveys are used to gather quantitative and qualitative data to identify programmatic needs to better serve individuals with disabilities.

PART 2: Summary of Progress in Years 1 and 2 (FFYs 2012 and 2013)

Demographic Analysis

Consistent with Year 1, DOR analyzed data on Social Security beneficiaries, race/ethnicity, population by county, and types of disabilities (major impairments).

Methodology

The DOR researched and analyzed data from the following sources to determine to what extent the VR service needs are of those individuals who have the most significant disabilities, individuals with disabilities who are minorities, and individuals with disabilities who have been unserved or underserved by the VR program:

1. Disability population statistics (FFY 2011-12);

2. Statistics from other Federal programs (FFY 2011-12);

3. State and local data and reports (FFY 2011-12); and

4. U.S. Census (2010).

Additionally, DOR used two sources of data obtained by Department of Social Services and the American Community Survey to identify the geographically unserved or underserved.

To identify potentially unserved or underserved populations, DOR analyzed the demographics of the current DOR caseload and compared the data to the total population of California. If the percentage of the DOR caseload was lower than the total population of California, there would be an indication of a potential unserved or underserved population. If the percentage of the DOR caseload was higher than the total population of California, there was not an indication of a potential unserved or underserved population.

Preliminary Findings

The DOR caseload comparisons:

1. Social Security beneficiaries who apply for DOR services are presumed eligible. DOR caseload data of consumers receiving Social Security benefits was compared to the number of individuals receiving Social Security benefits in 54 of the 58 counties within California. The counties with a higher number of Social Security recipients but a lower number of DOR consumers indicate a potential for being unserved or underserved.

In Year 2 of this triennial assessment, the following six counties were reportedly unserved or underserved: Los Angeles, San Bernardino, Fresno, Santa Clara, Kern, and San Joaquin. In comparison to Year 2 of the prior triennial CSNA, the same counties were identified with the exception of Santa Clara and Los Angeles where Sacramento and Stanislaus were potentially unserved or underserved. Based upon the data obtained through this comparison, recommendations will be developed to enhance the outreach plan for the unserved and underserved counties.

2. Asian Americans (AA) were identified in Year 2 as a proportionally unserved or underserved race/ethnicity, accounting for 4.15% of DOR’s caseload compared to the California AA population of 12.94%. In comparing Year 1 and Year 2 of this assessment year, the number of AA consumers in DOR’s caseload decreased by 0.09%. The number of AA consumers in DOR’s caseload has a percent change decrease of 1.66% in comparison to the increased population of 8.83% during both triennial years. Despite the increase in population, the AA community continues to be a proportionally unserved or underserved population.

3. Hispanics/Latinos (H/L) were identified in Year 2 as a proportionally unserved or underserved race/ethnicity, accounting for 30.32% of DOR’s caseload compared to the California H/L population of 38.0%. In comparing Year 1 and Year 2 of this assessment year, the number of H/L consumers in DOR’s caseload increased by 1.42%. The number of H/L consumers in DOR’s caseload has a percent change increase of 20.75% in comparison to the increased population of 3.66% during both triennial years. Despite the increase in caseload, the H/L community continues to be a proportionally unserved or underserved population.

4. African Americans were not identified in Year 2 as a proportionally unserved or underserved population. African Americans accounted for 19.16% of the DOR caseload compared to the population of African Americans in California of 5.85%. Year 2 of the prior triennial CSNA reflected that African Americans represented 18.79% of the DOR caseload and 5.89% of California’s population, suggesting a strong relationship with DOR and the African American population.

5. American Indians or Alaskan Natives were not identified in Year 2 as a proportionally unserved or underserved population. American Indians or Alaskan Natives accounted for 0.65% of the DOR caseload compared to the population of American Indians or Alaskan Natives in California of 0.43%. Year 2 of the prior triennial CSNA reflected that American Indians represented 0.67% of the DOR caseload and .61% of California’s population, suggesting a strong relationship with DOR and the American Indian and Alaskan Native populations.

6. Hawaiians/Pacific Islanders were not identified in Year 2 as a proportionally unserved or underserved population. Hawaiians/Pacific Islanders accounted for 0.94% of the DOR caseload compared to the population of Hawaiians/Pacific Islanders in California of 0.35%. Year 2 of the prior triennial CSNA reflected that Hawaiians/Pacific Islanders represented 1.03% of the DOR caseload and 0.38% of California’s population, suggesting a strong relationship with DOR and the Hawaiian/Pacific Islander population.

7. Fourteen counties have been identified in Year 2 as potentially underserving DOR consumers with Visual, Physical, Communicative, Cognitive, and Psychological impairments. In comparison, Year 1 identified the following 11 counties: Alameda, El Dorado, Kern, Merced, Placer, Sacramento, San Luis Obispo, Santa Barbara, Tehama, Tulare, and Yolo. Year 2 identified all of the above and added: Contra Costa, Fresno, Mono, Sacramento Shasta, and Stanislaus. Since the prior triennial CSNA 2009-11 did not measure this data, DOR will collect and analyze the data for any improvements in Year 3.

8. The DOR’s total caseload for all ages in Year 2 represents 2.39% of consumers with Autism Spectrum Disorder (ASD) compared to Year 1 with 2.00% of DOR’s caseload. California Department of Education reports that 15.60% of students’ ages 16 to 22 years of age have an Individualized Education Program (IEP) with a diagnosis of ASD that may make them eligible for DOR services and represent a potentially unserved or underserved population. Since the prior triennial CSNA 2009-11 did not measure this data, DOR will collect and analyze the data for any improvements in Year 3.

9. Consumers with Traumatic Brain Injuries (TBI) represent 1.28% of DOR’s caseload compared to 0.42% of individuals with TBI in California. Year 1 identified 1.50% of DOR’s caseload represent consumers with TBI compared to 0.46% of those individuals with TBI in California. With a 0.22% decrease in the number of consumers with TBI served, Years 1 and 2 demonstrate that consumers with TBI are a potential unserved or underserved population. Since the prior triennial CSNA 2009-11 did not measure this data, DOR will collect and analyze the data for any improvements in Year 3.

Individuals Served Through Other Components of the Statewide Workforce Investment System

The external stakeholder survey for this triennial survey will be conducted next fiscal year 2013-2014. The recipients for this survey include Workforce Investment Staff. This survey will gather data to identify the programmatic needs of individuals with disabilities.

Results from the prior CSNA (FFY 2009-11) identified the following needs:

• Increase the availability of employment options such as paid/unpaid internships, On-the Job Training, and apprenticeship training programs.

• Enhance One-Stop Career Center and DOR staff involvement with the employer community, such as Business Networks and Chambers of Commerce.

• Strengthen existing collaboration between staff at the One-Stop Career Center and community partners, including CRPs, government agencies, and community based organizations.

PART 3: Public Comment at the Statewide Public Meetings

The DOR, jointly with the SRC, conducted two statewide public meetings in April 2013 to obtain stakeholder input on the proposed 2014 State Plan. The public meetings proved valuable to DOR in identifying areas where it can improve or enhance services. The meetings were held in Anaheim, Los Angeles, Riverside, Sacramento, San Francisco, and Santa Rosa and were connected through video and teleconferencing attracting approximately 150 attendees, with 37 individuals presenting and/or submitting comments. From the comments provided at the public meetings, DOR has identified the following for consideration:

Community Vocational Rehabilitation Service Providers

• Improve fee service rates and structure to fully support provision of needed VR services.

• Strengthen communication and partnerships, expand electronic systems and data reporting functions to CRP partners in order to have data on common consumers.

Employers

• Strengthen employer partnerships to promote consumer contact with employers.

• Improve DOR’s ability to link employers to job-ready consumers.

Service Delivery/Outreach

• Monitor the quality, timeliness, and appropriateness of referrals to CRPs, as well as consumer job readiness more closely.

• Promote internship opportunities to broaden assistance to consumers.

• Familiarize VR staff and service providers on the soft skills limitations of special populations.

• Assess the timeline for consumers who speak alternative languages for intake and assessment.

• Explore possibilities of unpaid internships that allow job coaching for consumers with ASD.

• For rural areas, develop contractor based referrals and strategies to assist consumers with transportation concerns.

• Evaluate alternative technology options for VR counselors to reach DOR’s potentially unserved or underserved rural areas.

Partnerships

• Enhance relationships with the local workforce investment boards and the California Workforce Investment Board (CWIB) to develop linkages with employers and stakeholders.

• Collaborate with CWIB on how DOR could use CWIB job market analyses to assist consumers with IPE employment goal development.

• Partner with community-based organizations to remove language barriers which may prohibit consumers from obtaining DOR services.

Reasonable Accommodations/Assistive Technology (AT)

• Centrally locate the dissemination of AT products and services to be more available to consumers.

• Increase the knowledge of DOR staff of AT and other reasonable accommodations to better serve consumers.

Staff Training

• Increase knowledge of job placement services to consumers with mental health disabilities, and consumers with ASD.

• Provide training to DOR staff and CRPs to strengthen their partnerships.

• Provide additional training and workshops to DOR staff on consumer benefits planning.

PART 4: Consumer Satisfaction Survey

The DOR with the SRC conducts the CSS which asks consumers to appraise the quality and effectiveness of the services they receive. The CSS provides valuable insight on the services the consumer receives and areas needing improvement. Results are shared with staff and the SRC to increase efforts toward consumer satisfaction.

In FFY 2012, DOR repeated the distribution approach followed in prior years by using mail-out and electronic surveys and selecting 10,000 consumers to receive the electronic survey and 800 consumers to receive the survey by surface mail. A total of 1,267 individuals returned a completed questionnaire

The following significant findings from the CSS emerged consistently during FFYs 2009-2012.

1. Respondents were generally satisfied with the services they received. Respondents in the Closure Employed category reported higher satisfaction levels across a number of questionnaire statements, especially as compared to respondents in the Closure Not Employed category. Consumers in the In-Plan stage also had higher levels of satisfaction. Respondents in the Closure Not Employed status were least satisfied.

2. Depending on their plan status, consumers rated these survey items the highest:

• I am allowed to ask questions about paperwork that I am asked to sign. (Pre-Plan consumers).

• I am provided information in a format I understand. (In-Plan, Closure Employed, and Closure Not Employed consumers).

3. The most prevailing concerns of respondents were the needs to:

• Increase the communication, and time spent, with their counselors.

• Receive more frequent updates on matters related to their program of services.

• Have more job leads and receive more help with job search and job placement.

Consumer Satisfaction Survey Conclusions

The findings of the 2012 survey provided a useful basis for ongoing discussions of consumer satisfaction issues at DOR. Results suggest that increasing the communication and time spent between counselors and consumers would likely contribute to an increase in consumer satisfaction. DOR believes that the implementation of the Vocational Rehabilitation Service Delivery teams, identified in Attachment 4.10, will help to improve services concerns identified, which is expected to contribute to an increase in consumer satisfaction.

This screen was last updated on Aug 16 2013 10:39AM by Regina Cademarti

Attachment 4.11(b) Annual Estimates

The U.S. Census Bureau, 2011 American Community Survey estimates California has a total of 1,879,561 adults ages 18-64, with a disability. A significant percentage of these individuals may qualify for vocational rehabilitation services.

The Department of Rehabilitation (DOR) currently operates under an Order of Selection, as identified in Attachment 4.11(c)(3), and has developed the following estimates for Federal Fiscal Year (FFY) 2014:

• DOR annually provides a range of services to approximately 113,600 individuals with disabilities and will receive approximately 40,000 new applications for services.

• From the new applications received, approximately 27,300 will become new consumers.

• Approximately 24,840 consumers will receive plan services under Part B of Title I of the Rehabilitation Act.

• Approximately 2,460 consumers will receive plan services under a combination of Part B of Title I of the Act and Part B of Title VI of the Act and are primarily supported employment consumers.

• Of the new consumers determined eligible for services, DOR estimates approximately 16,380 will be individuals with most significant disabilities (Category 1), approximately 10,720 will be individuals with significant disabilities (Category 2) and approximately 200 will be all other individuals (Category 3). Individuals determined eligible for services and assigned to Category 3 after June 15, 2013 may not be served due to budget restrictions. As of June 30, 2013, 13 consumers in Category 3 are on the waiting list.

• The projected average cost for the life of each plan is $4,600 under Part B of Title I of the Rehabilitation Act and $6,800 under Part B of Title VI of the Act.

Category Title I or Title VI Estimated Funds Estimated Number to be Served Average Cost of Services
Individual With a Most Significant Disability Title I $105,881,200 61,930 $1,709
Individual With a Most Significant Disability Title VI $2,960,000 550 $5,381
Individual With a Significant Disability Title I $72,380,800 50920 $1,421
All Other Eligible Individuals Title I $180,000 200 $900
Totals   $181,402,000 113,600 $1,596

This screen was last updated on Aug 15 2013 2:26PM by Regina Cademarti

Attachment 4.11(c)(1) State Goals and Priorities

The goals and priorities are based on the comprehensive statewide assessment, on requirements related to the performance standards and indicators, and on other information about the state agency. (See section 101(a)(15)(C) of the Act.) This attachment should be updated when there are material changes in the information that require the description to be amended.

  • Identify if the goals and priorities were jointly developed and agreed to by the state VR agency and the State Rehabilitation Council, if the state has a council.
  • Identify if the state VR agency and the State Rehabilitation Council, if the state has such a council, jointly reviewed the goals and priorities and jointly agreed to any revisions.
  • Identify the goals and priorities in carrying out the vocational rehabilitation and supported employment programs.
  • Ensure that the goals and priorities are based on an analysis of the following areas:
    • the most recent comprehensive statewide assessment, including any updates;
    • the performance of the state on standards and indicators; and
    • other available information on the operation and effectiveness of the VR program, including any reports received from the State Rehabilitation Council and findings and recommendations from monitoring activities conducted under section 107.

For Federal Fiscal Year (FFY) 2014, the Department of Rehabilitation (DOR) and the State Rehabilitation Council (SRC) jointly developed and agreed to condense the prior year’s six goals into the following three goals:

Goal 1: Increase the quality and quantity of Vocational Rehabilitation (VR) and Supported Employment (SE) employment outcomes for DOR consumers, including unserved and underserved individuals with disabilities.

Goal 2: Advance accessibility and equality to improve opportunities for individuals with disabilities to achieve their employment goals and independence.

Goal 3: Continuously improve the service delivery system and administrative operations to better serve consumers.

These goals were developed based on input received from stakeholder public meetings, Comprehensive Statewide Needs Assessment (CSNA), Standards and Performance Indicators, Consumer Satisfaction Surveys, the DOR 2013-18 Strategic Plan, and the results of monitoring activities on the DOR’s operation and effectiveness received from oversight agencies.

Goal 1 may include individuals identified as unserved and underserved in the findings of the CSNA, as identified in Attachment 4.11(a).

Priorities

The DOR and SRC jointly reviewed the goals, agreed to the revisions and identified the following priorities in carrying out the VR and SE programs:

• Complete implementation of the statewide team formation of the Vocational Rehabilitation Service Delivery (VRSD) model, which will streamline service delivery and enhance the quality and effectiveness of services provided to DOR consumers.

• Implement Phase I of the Vendor Utilization Management Project, which is intended to improve VR service provider and DOR services, performance, communication, and accountability as well as DOR vendor authorization, invoicing, and payment processes. As identified in Attachment 4.11(a), public comments were received requesting reconsideration of the fee-for-service rates for VR services.

• Continue the Accessible Web-based Activity Reporting Environment System Enhancements Project, which include upgrades to the invoicing process, improvement of the Individualized Plan for Employment documentation process, and implementation of a module for the Business Enterprise Program.

• Continue the Business Partner Forums, which will provide information on the needs of businesses. The resulting input will be shared with the SRC and considered for future State Plans. As identified in Attachment 4.11(a), public comments were received towards improving employer partnerships.

• Implement DOR’s Soft Skills Training for consumers and DOR Staff statewide.

• Identify and evaluate ways for DOR consumers receiving Supplemental Security Income (SSI)/Social Security Disability Insurance (SSDI) benefits to receive necessary benefits planning services. As identified in Attachment 4.2(c), DOR will continue towards identifying potential options for benefits counseling and/or work incentives planning services.

Standards and Performance Indicators

State Plan Goal 1 (quality and quantity of employment outcomes) and 3 (continuously improve the service delivery system and administrative operations) directly relate to performance indicators 1.1, 1.2, 1.3, 1.4, 1.5, and 1.6. State Plan Goal 2 (advancing accessibility and equality) relates to performance indicator 2.1.

The DOR successfully passed the Standards and Performance Indicators in 2011 and anticipates passing in FFY 2012. DOR will continue to focus on the specific targets identified in Attachment 4.11(d) to meet the Standards and Performance Indicators for this State Plan year.

This screen was last updated on Aug 15 2013 2:42PM by Regina Cademarti

Attachment 4.11(c)(3) Order of Selection

  • Identify the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services.
  • Identify the justification for the order.
  • Identify the service and outcome goals.
  • Identify the time within which these goals may be achieved for individuals in each priority category within the order.
  • Describe how individuals with the most significant disabilities are selected for services before all other individuals with disabilities.

Justification for order of selection

Since 1995, the Department of Rehabilitation (DOR) has operated the Vocational Rehabilitation (VR) program under an Order of Selection (OOS) due to insufficient resources to provide VR services to all individuals with disabilities. Each year, DOR analyzes whether to continue OOS based on the use of funds in preceding years, projected funding, projected number and types of referrals, number of eligible individuals, and counselor case loads. If DOR determines funding is not available to serve all eligible individuals in the following year, an announcement of the need to continue OOS is issued by June 30, which ensures individuals who are the most significantly disabled have priority for services.

As of June 14, 2013, DOR confirmed sufficient funding was available to serve all consumers found Most Significantly Disabled and Significantly Disabled, and to serve All Other Eligible Individuals who applied on or before June 15, 2013. It is not projected the priority category for All Other Eligible Individuals will reopen in Federal Fiscal Year (FFY) 2014.

 

Description of Priority categories

After an individual is found eligible for VR services, the VR Counselor evaluates the functional limitations, anticipated services needed, and duration of the services to identify the level of significance of disability (LSOD) used to determine the applicable OOS priority category under the following definitions:

Individual With A Most Significant Disability

An individual with a disability who:

• Has a serious limitation in terms of employment in at least four functional capacity areas;

• Is expected to require multiple VR services over an extended period; and,

• Has one or more physical or mental disabilities.

Individual With A Significant Disability

An individual who the Social Security Administration has determined is eligible for Social Security benefits as a result of a disability or blindness; or, an individual who meets the following three criteria:

• Has a serious limitation in terms of employment in at least one functional capacity area;

• Is expected to require multiple VR services over an extended period of time (more than six months); and,

• Has one or more physical or mental disabilities resulting from another disability or a combination of disabilities as determined by the basis of an assessment for determining eligibility and VR needs to cause comparable substantial functional limitation.

All Other Eligible Individuals

An individual with a disability who:

• Has at least one limitation in terms of employment in any functional capacity area; and,

• Is not expected to require multiple VR services over an extended period of time.

Effective July 1, 2013, DOR amended State regulations to be consistent with the federal regulation definition of "individual with a disability" instead of "disabled." To properly inform District staff about the amended regulation, DOR issued an initial guidance memorandum in August 2012. A follow-up memorandum was issued in April 2013, and training will be provided beginning July 1, 2013.

 

Priority of categories to receive VR services under the order

DOR provides services to eligible consumers in the following order under OOS:

Priority Category 1: Eligible individuals with a most significant disability

Priority Category 2: Eligible individuals with significant disability

Priority Category 3: All other eligible individuals, who do not meet the criteria for Priority Category 1 or Priority Category 2.

 

Service and outcome goals and the time within which the goals will be achieved

The DOR officially notifies all individuals of their individual OOS determination and Priority Category. DOR currently provides the full range of services to individuals determined eligible in Priority Category 1 and Priority Category 2. Individuals in Priority Category 3 are placed on the waiting list, offered information, and referral services. All individuals in Priority Category 3 are contacted annually to determine if additional information is available that may impact their LSOD determination. If resources become available, individuals in Priority Category 3 may be activated to receive services.

Priority Category Number of individuals to be served Estimated number of individuals who will exit with employment after receiving services Estimated number of individuals who will exit without employment after receiving services Time within which goals are to be achieved Cost of services
1 62,480 7,200 9,900 FFY 2014 $108,841,200
2 50,920 4,700 6,500 FFY 2014 $72,380,800
3 200 57 48 FFY 2014 $180,000

This screen was last updated on Aug 15 2013 2:42PM by Regina Cademarti

Attachment 4.11(c)(4) Goals and Plans for Distribution of Title VI, Part B Funds

Specify the state's goals and priorities with respect to the distribution of funds received under section 622 of the Act for the provision of supported employment services.

The Department of Rehabilitation (DOR) will utilize funds received under Section 622 of the Rehabilitation Act to provide Supported Employment (SE) services for 550 eligible individuals. DOR expects to spend all SE funding for Federal Fiscal Year (FFY) 2014. In FFY 2013, SE funds were 9.6% of DOR’s annual commitment of resources for SE programs that serve consumers most significantly disabled.

Goal 1: Increase the quality and quantity of Vocational Rehabilitation and Supported Employment employment outcomes for DOR consumers, including unserved and underserved individuals with disabilities.

Additional strategies for the use of SE funds received are identified in Attachment 4.11(d).

This screen was last updated on Aug 15 2013 5:09PM by Regina Cademarti

Attachment 4.11(d) State's Strategies

This attachment should include required strategies and how the agency will use these strategies to achieve its goals and priorities, support innovation and expansion activities, and overcome any barriers to accessing the vocational rehabilitation and the supported employment programs. (See sections 101(a)(15)(D) and (18)(B) of the Act and Section 427 of the General Education Provisions Act (GEPA)).

Describe the methods to be used to expand and improve services to individuals with disabilities.

The Department of Rehabilitation (DOR) developed measurable objectives and strategies to achieve the goals and priorities as identified in Attachment 4.11(c)(1), based on input received from the State Rehabilitation Council, the Comprehensive Statewide Needs Assessment (CSNA), and stakeholders.

GOAL 1: Increase the quality and quantity of Vocational Rehabilitation (VR) and Supported Employment (SE) employment outcomes for DOR consumers, including unserved and underserved individuals with disabilities.

Objective 1.1: By September 30, 2014, increase the number of applications for individuals with Autism Spectrum Disorder (ASD) and Acquired Brain Injury/Traumatic Brain Injury (ABI/TBI) by 1% over the Federal Fiscal Year (FFY) 2013 level. Based on the mid-year FFY 2013 estimate, the FFY 2014 projection is 842 applications from individuals with ASD and 392 applications from individuals with ABI/TBI respectively.

Strategies:

1. Engage DOR staff and partners in an effort to outreach to applicants in the ASD and ABI/TBI population.

2. Engage DOR staff and partners in a coordinated effort to outreach to unserved and underserved populations in rural areas using local resources such as: One-Stop Career Centers, high schools, colleges, and other community based organizations.

Objective 1.2: By September 30, 2014, increase the number of successfully rehabilitated SE consumer case closures by 2% over the FFY 2013 level. Based on the mid-year FFY 2013 estimate, the FFY 2014 projection is 1,443 SE case closures.

Strategies:

1. Collaborate with local and statewide SE partners, including Community Rehabilitation Programs (CRPs) and stakeholders to establish resources, service coordination, vocational preparation, and support for consumers.

2. Maximize SE resources to work collaboratively with extended service providers and support the development of natural supports including those provided by employers for SE consumers.

3. Partner with employers to provide work site flexibility and support mechanisms that allow consumers to function competitively.

4. Strengthen the knowledge of on-line benefits planning tools and benefits calculators for counselors, CRPs, and consumers.

Objective 1.3: By September 30, 2014, increase the median hourly wage of consumers achieving competitive integrated employment by 5% to increase placement outcomes in higher-wage positions. Based on SFY 2011-12 results, the FFY 2014 median hourly wage is projected to be $10.50. The median is the preferred measurement, as it is not affected by outliers as a mean measurement may be.

Strategies:

1. Convene DOR Business Partner Forums to increase employer partnerships and improve consumer employment options.

2. Train Senior Vocational Rehabilitation Counselors, Qualified Rehabilitation Professional (VR Counselors) on emerging labor market trends and job seeking strategies including the use of social media and strategies for the electronic job application process.

3. Develop or enhance outreach activities to increase quality employment outcomes of consumers with government and high-wage employers.

4. Employment Coordinators will collaborate with DOR Workforce Development Section to coordinate employment resources and job opportunities for consumers.

Objective 1.4: During FFY 2014, reduce the number of cases closed from “Service-Status” to “Closed-Other” with a closure outcome description of “Other Than Rehabilitated” and the reason description of “Unable to Locate, Contact or Moved” by 25% under the FFY 2013 level. Based on the FFY 2013 mid-year estimate, the FFY 2014 projection is 3,130.

Strategies:

1. Improve the timeliness and delivery of necessary services to consumers by the Vocational Rehabilitation Service Delivery (VRSD) team and service providers, including CRPs.

2. Improve communication between the VRSD team, consumers, service providers, employers, and others as appropriate to ensure consumers receive consistent contact and support towards the achievement and success of an employment outcome or another appropriate outcome.

GOAL 2: Advance accessibility and equality to improve opportunities for individuals with disabilities to achieve their employment goals and independence.

Objective 2.1: By September 30, 2014, make Assistive Technology (AT) Network and AT Loan Guarantee Program information available to all applicants and consumers.

Strategies:

1. Expand the number of entities that donate new AT products/devices to the AT Network.

2. Educate DOR staff regarding assistive technologies and AT services of the AT Network, AT Loan Guarantee, and Alternate Financing Programs, including information about referral processes.

3. Develop a mechanism to measure results of increased awareness (e.g., Consumer Satisfaction Survey (CSS), AWARE).

4. Work with the Assistive Technology Advisory Committee to identify future strategies to coordinate AT grant activities with all services for individuals with disabilities.

Objective 2.2: By September 30, 2014, improve the Soft Skills Training curriculum and instructional delivery provided by the Staff Development Section.

Strategies:

1. Implement DOR’s Soft Skills Training for consumers and DOR Staff statewide.

2. Trainers will obtain feedback from the participants via surveys, conference calls and focused conversations, and revise the training and materials as needed.

Goal 3: Continuously improve the service delivery system and administrative operations to better serve consumers.

Objective 3.1: By September 30, 2014, implement VR Modernization project activities that will result in an improved VR and SE service delivery system.

Strategies:

1. Complete implementation of the statewide team formation of the VRSD model, which will streamline service delivery and enhance the quality and effectiveness of services provided to DOR consumers.

2. Implement Phase I of the Vendor Utilization Management Project, which is intended to improve VR service provider and DOR services performance, communication, and accountability as well as DOR vendor authorization, invoicing, and payment processes.

3. Continue the Accessible Web-based Activity Reporting Environment (AWARE) System Enhancements Project, which include upgrades to the invoicing process, improvement of the Individualized Plan for Employment documentation process, and implementation of a module for the Business Enterprise Program.

Objective 3.2: During FFY 2014, increase the response rate of the CSS by 15% over the 2012 level. Based on the mid-year 2013 estimate, the FFY 2014 projection is 1,457 surveys will be returned.

Strategies:

1. Finalize the CSS redesign that will generate improved feedback.

2. Increase the CSS distribution through marketing, exploring alternate formats/methods, and maximizing outreach to more consumers.

3. Analyze the CSS responses received, communicate results with DOR Districts, and identify strategies to enhance consumer service delivery.

 

Identify how a broad range of assistive technology services and assistive technology devices will be provided to individuals with disabilities at each stage of the rehabilitation process; and describe how assistive technology services and devices will be provided to individuals with disabilities on a statewide basis.

The DOR provides AT services and devices for each consumer based on their need at each stage of the rehabilitation process, from initial interview through case closure and post-employment services, to help achieve their employment goal. AT services include providing devices, equipment, hardware and/or software to promote greater independence. These AT services can impact their accessibility, worksite, or residence.

As identified in part, in Objective 2.1, Strategy 1, DOR also provides access to technical assistance and a wide range of training for AT services by:

• Employing a statewide AT Services Coordinator to assist DOR staff with technical assistance and guidance.

• Offering rehabilitation technology and an overview of AT services and devices during the New Counselor Academy training.

• Offering additional no-cost training to DOR staff through the AT Network.

• Providing consumers with their rights and remedies for decisions made for AT services and devices.

Through a statewide contract, DOR provides AT services through the California Assistive Technology Systems (CATS), a statewide program federally funded through the Assistive Technology Act of 1998, as amended in 2004 including:

• Device Loan Program: Short-term loans that can be provided up to one month to qualifying individuals and can be renewed.

• Device Reutilization Program: A web-based program for individuals and organizations to list AT devices for sale. In addition, there are five centers providing reused equipment to their communities at low or no cost.

• AT and Transportation Loan Guarantee Program: An individual with a disability, family member or legal guardian of a child with a disability, and an employer (only for the AT Loan Program) can apply for a loan to purchase a vehicle, modifications for a vehicle, AT services and AT devices.

 

Identify what outreach procedures will be used to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities; and what outreach procedures will be used to identify and serve individuals with disabilities who have been unserved or underserved by the VR program.

The DOR assesses its outreach to consumers with the most significant disabilities who may be from minority populations through the CSNA, DOR’s Strategic Plan, and public input sessions with consumers, stakeholders, and providers. DOR uses results from the CSNA, as identified in Attachment 4.11(a), to determine which minority groups may be underserved and uses DOR 2013-18 Strategic Plan to identify outreach activities conducted by the local areas. DOR is able to improve its responsiveness by:

• Focusing on multicultural service, training and linguistic access to DOR information, and services in other languages and alternate formats.

• Implementing activities outlined in the Memorandum of Understanding with California’s Native tribes, which include: coordinating VR program services for eligible American Indians with disabilities; providing and coordinating technical assistance in areas of mutual interest; providing and coordinating training opportunities; and providing and coordinating reciprocal training to DOR regarding cultural sensitivities.

• Outreaching to California’s seasonal and migrant farm workers through DOR’s local offices.

Outreach efforts to identify and serve individuals with disabilities who have been unserved or underserved include:

• Coordinating with school districts with cooperative agreements to jointly review, share training information, and coordinate efforts by inviting our respective staffs to participate in transition team activities.

• Maintaining relationships with California’s State Independent Living Centers that provide services and advocacy by and for persons with all types of disabilities to achieve their maximum potential within their families and communities.

• Monitoring contracts to seven TBI service centers throughout the state, that provide supported living, community reintegration, vocational services, information, and referral assistance to individuals with TBI.

• Develop partnerships with employers that result in employment opportunities for all eligible individuals with disabilities as identified in objective 1.3, strategies 1 and 3.

• Provide disability awareness education to community service agencies and employers.

 

If applicable, identify plans for establishing, developing, or improving community rehabilitation programs within the state.

The DOR will ensure services provided by CRPs will address the needs of DOR consumers by:

• Establishing performance measurements.

• Enhancing and expanding employment services.

• Developing and establishing new or enhanced services.

• Exploring and implementing the most effective model of delivering services provided in rural and remote areas.

• Partnering with CRPs in building collaborative relationships with employers and businesses.

 

Describe strategies to improve the performance of the state with respect to the evaluation standards and performance indicators.

The DOR 2013-18 Strategic Plan and Objective 1.3 included in this attachment support the target to meet or exceed the standards and performance indicators. DOR’s 2013-18 Strategic Plan Strategies include:

• Improve VR service delivery by utilizing a team approach and providing team members with resources to improve employment outcomes such as training to DOR staff and outreach materials for businesses.

• Partner with community service providers to develop a variety of innovative approaches to deliver consumer services to maximize employment opportunities, independence and self-sufficiency.

• Seek opportunities to promote employer and business engagement to encourage hiring of people with disabilities by conducting a statewide disability awareness campaign directed towards employers and people with disabilities.

 

Describe strategies for assisting other components of the statewide workforce investment system in assisting individuals with disabilities.

The DOR actively collaborates with the California Committee on Employment of People with Disabilities (CCEPD) to advance employment of all Californians with disabilities. The CCEPD consults with and advises the Secretaries of Labor and Workforce Development Agency and the California Health and Human Services Agency on all issues related to full inclusion in the workforce of persons with disabilities. The CCEPD also provides a forum through which State departments, boards, councils, local service providers, business leaders, and the disability community, collaborate to develop policy recommendation on ways to increase employment of people with disabilities.

The DOR Districts will continue to collaborate with local Workforce Investment Boards and associated One Stop Centers to develop linkages with employers and stakeholders. DOR is an active partner with 49 Local Workforce Investment Boards and co-located at 20 local workforce investment centers.

 

Describe how the agency's strategies will be used to:

  • achieve goals and priorities identified in Attachment 4.11(c)(1);
  • support innovation and expansion activities; and
  • overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the state Vocational Rehabilitation Services Program and the state Supported Employment Services Program.

The DOR will achieve the 2014 State Plan goals and priorities by:

• Collaborating with local and statewide stakeholders and SE partners to establish resources, service coordination, vocational preparation, and support for consumers.

• Educating DOR staff regarding the AT Network and AT Loan Guarantee Programs, and provide information on how to refer individuals to the programs as identified in objective 2.1, strategy 1.

• Implementing statewide team formation of the VRSD model, which will streamline service delivery and enhance the quality and effectiveness of services provided to DOR consumers as identified in objective 3.1, strategy 1.

The DOR will use Section 110 funds of the Rehabilitation Act towards enhancing the case management and financial modules within the AWARE system as identified in objective 3.1, strategy 2. Two versions of these enhancements are currently in development, including AWARE version 5.14 to be implemented in October 2013 and AWARE version 6.0 to be implemented in April 2014. They include upgrades to the invoicing process, improvement of the Individualized Plan for Employment documentation process, and implementation of a module for the Business Enterprise Program. In addition, AWARE will add a module to track and monitor financial and program data for the Business Enterprise Program. Through indirect costs, a portion of the funds will also be used towards supporting the activities of the State Rehabilitation Council.

It is the DOR’s policy to serve all qualified persons with a disability without discrimination based on their protected status, including: physical or mental disability, age, sex, color, ethnic group, race, national origin, ancestry, religion, medical condition, sexual orientation, or marital status.

In compliance with section 427 of the U.S. Department of Education’s General Education Provisions Act (GEPA), the plan for identifying and providing services to individuals with disabilities will ensure equitable access to and participation in VR and SE services. To ensure equal access to all individuals with disabilities, DOR will:

• Identify individual and system barriers of individuals with disabilities from comments provided at the annual State Plan Public Meetings, the CSS, and CSNA Year 3 information gathered from stakeholder surveys.

• Provide bilingual services through certified staff and contracts.

• Translate written materials in Armenian, Cambodian, Chinese, Korean, Spanish, Tagalog, and Vietnamese.

• Maintain contracts with American Sign Language (ASL) interpreters to meet the ASL needs of staff and consumers.

• Train VRSD Teams with VR Counselors for the Deaf on serving consumers who are deaf and hard of hearing.

 

This screen was last updated on Aug 21 2013 6:37PM by Regina Cademarti

Attachment 4.11(e)(2) Evaluation and Reports of Progress

Vocational Rehabilitation (VR) and Supported Employment (SE) Goals

The Department of Rehabilitation (DOR), jointly with the State Rehabilitation Council (SRC), established six goals for Federal Fiscal Year (FFY) 2011, which were carried forward in the 2012 State Plan Attachment 4.11(c)(1). The goals were developed based on information gathered from stakeholder input, the Comprehensive Statewide Needs Assessment, and professional experience and knowledge.

Evaluation and Report of Progress on Vocational Rehabilitation and Supported Employment Goals

The DOR analyzed the objectives (“performance measures”) included in the 2012 State Plan, which assured whether VR and SE services were meeting State Plan goals and priorities. Of the 20 performance measures identified, Vocational Rehabilitation (VR) shared the largest number of performance measures with 16; Supported Employment (SE) with 2; and Innovation and Expansion (I&E) with 2.

Overall, DOR met ten (50%) of the performance measures, seven (35%) were not met, two (10%) did not have enough data available to assess progress, and one (5%) was partially met (see Addendum 1 at the end of this Attachment for more information). Summarized below are the strategies and limitations that impacted DOR’s ability to achieve the VR, SE, and I&E performance measures.

Strategies Contributing to Successful VR Performance Measures

Located in all six program goals, DOR established specific performance measures to meet the VR goals. Of the 16 VR performance measures, seven targets were met, six were not, two had data unavailable, and one was partially met.

Working collaboratively with employers and partners, increased communication, implementation of the Service Coordinator position, and Accessible Web-based Activity Reporting Environment (AWARE) contributed in achieving success for these performance measures. The VR performance measures met were 1.1, 1.3, 2.2, 3.3, 4.1, 5.2, and 5.4 (see Addendum 1).

Factors Limiting Success in Meeting VR Performance Measures

The DOR faced challenges in meeting the targets for successful closures, opportunities to outreach to the Asian American (AA) and Hispanic/Latino (H/L) populations, reducing VR Counselor resignations, and meeting the Employee Exit Questionnaire (EEQ) response rate. The VR performance measures DOR did not meet were 2.1, 3.1, 3.2, 3.4, 6.1, and 6.2 (see Addendum 1).

The DOR partially met the performance measure 6.3 of identifying the highest risk positions (see Addendum 1). The highest risk positions of Career Executive Assignments and Exempt Positions were identified, but a leadership succession plan for each of these classifications was not yet developed. DOR continues to further learn of effective efforts to develop these plans.

Unforeseen challenges in obtaining data impacted DOR’s ability to measure two performance measures; 1.2 and 4.2 (see Addendum 1). When these performance measures were originally developed, DOR believed the data could be extracted through the AWARE system but it was later found that it does not capture the required data.

The DOR continuously seeks effective ways to addresses the areas of unserved and underserved individuals with disabilities, succession planning, and AWARE enhancements through new or updated priorities, strategies and other activities, as identified in Attachments 4.10, 4.11(a), 4.11(c)(1), and 4.11(d).

Addendum 1: Program Goals and Performance Measures for VR and SE

Program Goal 1: VR and SE consumers will achieve quality employment outcomes through DOR services, as measured by wages, employer-provided benefits, and consumer satisfaction.

Objective 1.1: During FFY 2012, DOR will maintain the number of consumers earning at or above federal minimum wage as measured by earnings data at case closure.

FFY 2012 target: 9,604 outcomes

FFY 2012 achieved: 10,063 outcomes

The DOR met this objective. The FFY 2012 federal minimum wage was $7.25 per hour and 10,063 consumers earned at or above this amount at case closure. DOR’s achievement for this objective is based largely on the contribution, commitment, and collaboration of DOR staff and partners who reached out to employers in their local areas and provided them with information on incentives like Work Experience or On-The-Job Training (OJT). DOR’s collaboration with Community Rehabilitation Programs (CRP) and cooperative program partners providing VR services focused on employment and independent living to consumers also contributed to the success of this objective.

Objective 1.2: During FFY 2012, DOR will maintain the number of consumers at successful closure with health insurance available through the employer, at the same level as FFY 2011, as measured by whether or not health insurance is provided via employment at case closure.

FFY 2012 target: Data not available

FFY 2012 achieved: Data not available

The DOR is unable to measure this objective. In FFY 2011, when this objective was originally written, DOR believed the data could be extracted through the AWARE system. However, the existing AWARE system does not allow the user to produce a layout with the consumer’s medical insurance data at case closure.

Objective 1.3: During FFY 2012, DOR will maintain the number of respondents to the Consumer Satisfaction Survey (CSS) who cumulatively respond they either strongly agree or agree with the statement, "I am satisfied with services from DOR," at the same level as FFY 2011.

FFY 2012 target: 787 respondents

FFY 2012 achieved: 935 respondents

The DOR met this objective. The CSS respondents acknowledged that DOR counselors were helpful, encouraging, and provided options and resources, which may have contributed to the higher level of satisfaction.

Objective 1.4: During FFY 2012, the DOR will maintain the average wage of SE consumers at case closure compared to the average wage of SE consumers at case closure in FFY 2011.

FFY 2012 target: average wage of $8.07

FFY 2012 achieved: average wage of $8.13

The DOR met this objective. Collaboration with State entities and local partners assisted DOR in meeting this goal. DOR staff collaborated with the State Council on Developmental Disabilities, DDS, and the California Employment Consortium for Youth in the exploration of California’s "Employment First" model. This model identified strategies, best practices, and incentives to increase the number of people with developmental disabilities who are employed in integrated work, self employment, and microenterprises, and the number of those earning wages at or above minimum wage. DOR met quarterly with DDS to discuss issues and best practices of working with SE consumers including the utilization of natural supports in the provision of SE Services.

Program Goal 2: DOR will increase the quantity of VR and SE employment outcomes.

Objective 2.1: During FFY 2012, DOR will increase the number of successful employment outcome closures for all consumers compared to FFY 2011 as measured by Performance Indicator 1.1.

FFY 2012 target: 11,603 consumers

FFY 2012 achieved: 11,187 consumers

The DOR did not meet this objective. DOR will continue its efforts to increase employment outcomes by piloting the Soft Skills Training program, networking with employers, and providing Windmills Disability Awareness training to employers. The implementation of the Vocational Rehabilitation Service Delivery (VRSD) team model is expected to also contribute to the future achievement of this objective, which includes an Employment Coordinator who will provide employment preparation and job placement services, as well as build relationships with businesses.

Objective 2.2: During FFY 2012, DOR will increase the number of successful employment outcome closures compared to FFY 2011 for those who at application for VR services were 24 years of age or younger, regardless of the date of application.

FFY 2012 target: 3,153 closures

FFY 2012 achieved: 3,726 closures

The DOR met this objective. DOR continues to support and develop cooperative programs with local and state education agencies to meet the needs of transition age student-consumers. About 40% of DOR’s transition aged student-consumers are served by approximately 100 Transition Partnership Programs through contract agreements with education agencies. In addition, DOR serves as a co-chair in supporting the annual California Youth Leadership Forum, which encourages high school youth with disabilities to build their leadership skills and teaches them how to make the transition from school to work.

Objective 2.3: During FFY 2012, the DOR will increase the number of successful SE employment outcome closures compared to FFY 2011.

FFY 2012 target: 1,490 outcomes

FFY 2012 achieved: 1,414 outcomes

The DOR did not meet this objective. Although DOR has outreached to the local SE programs and identified potential SE placements with employers, there are still a limited number of providers who offer SE services, particularly to consumers with traumatic brain injury and mental health disabilities. DOR will increase its efforts by outreaching to employers and community partners to increase placement opportunities for SE consumers.

Program Goal 3: The DOR will advance equality, accessibility, and independence for persons with disabilities including unserved and underserved populations.

Objective 3.1: During FFY 2012, DOR will increase the percentage of (AA) with disabilities who apply for services as measured in relation to all applicants by 10% over FFY 2011.

FFY 2012 target: 4.15%

FFY 2012 achieved: 4.10%

Objective 3.2: During FFY 2012, DOR will increase the percentage of H/Ls with disabilities who apply for services as measured in relation to all applicants by 10% over FFY 2011.

FFY 2012 target: 32.62%

FFY 2012 achieved: 31.05%

The DOR did not meet these objectives. The Governor’s Executive Order B-06-11 limiting travel for State Departments and the unavailability of establishment projects limited the opportunities for community outreach to the AA and H/L populations. During FFY 2012, 37,032 individuals applied for DOR services. Of those that applied, 4.10% were AA and 31.05% were H/L. Although the target percentages for these objectives were not met, progress was made with increasing the total numbers of AAs and H/Ls who applied for DOR services from FFY 2011. In FFY 2012, 1518 AAs applied for DOR services, an increase of 102 (.33%) above the FFY 2011 amount of 1,416. In FFY 2012, 11,500 H/Ls applied for DOR services, an increase of 377 (1.40%) above the FFY 2011 amount of 11,123.

Objective 3.3: During FFY 2012, DOR will increase the percentage of AA consumers who develop an Individualized Plan for Employment (IPE) as measured in relation to all developed IPEs by 7% over FFY 2011.

FFY 2012 target: 4.49%

FFY 2012 achieved: 4.66%

The DOR met this objective. There was an increase above the targeted outcome due in part to DOR’s success of six Statewide Asian Task Force Groups created twenty years ago by DOR field staff that identified the need to outreach to this population. These groups are most active in the Southern Region of the State. DOR staff created, coordinated and facilitated these groups to share information about DOR services to the Asian community through the media and outreach to community partners. The groups were able to network with community partners to learn about the strong cultural trends and importance of familial support within Asian communities to better serve consumers who are AA. During FFY 2012, 18,030 consumers had an IPE developed; of those, 4.66% were AA. The total number of AA consumers with an IPE developed also rose from FFY 2011. In FFY 2012, 840 AA consumers had an IPE developed, an increase of 152 (.46%) above the FFY 2011 amount of 688.

Objective 3.4: During FFY 2012, DOR will increase the percentage of H/L consumers who develop an IPE as measured in relation to all developed IPEs by 7% over FFY 2011.

FFY 2012 target: 34.64%

FFY 2012 achieved: 33.74%

The DOR did not meet this objective. DOR has initiated efforts to implement Statewide H/L Task Groups to share information of DOR services and conduct outreach through the media, and community partners and stakeholders similar to the work of the Asian Task Force Groups. During FFY 2012, 18,030 consumers had a developed IPE; of those, 33.74% were H/L. Although the target percentage was not met, progress was made with increasing the total number of H/L consumers with an IPE developed from FFY 2011. In FFY 2012, 6,083 H/L consumers had an IPE developed, an increase of 1,163 (1.37%) above the FFY 2011 amount of 4,920.

Program Goal 4: The DOR will actively engage employers to achieve quality employment outcomes for persons with disabilities.

Objective 4.1: During FFY 2012, DOR will create at least 5 new employer accounts in each District.

FFY 2012 target: 5 new employer accounts in each District

FFY 2012 achieved: At least 5 new employer accounts in each District

The DOR met this objective. Each District met the minimum target of at least five new employer accounts. Statewide, 76 new employer accounts were created. Also, DOR’s Workforce Development Section worked with the National Employment Team, with support from the Council of State Administrators of Vocational Rehabilitation, to outreach and develop relationships with national employers. Windmills disability etiquette and awareness training was provided to federal, state, and public employers by DOR staff. This training served as a way to increase networking for DOR and also encouraged employment placements for DOR consumers. Additionally, employers were made aware of incentives such as OJT and Work Opportunities Tax Credits.

Objective 4.2: During FFY 2012, DOR will increase the number of successful Federal employment outcome closures by at least 50 over the FFY 2011 level.

FFY 2012 target: Data not available

FFY 2012 achieved: Data not available

The DOR was unable to measure this objective. In FFY 2011, when this objective was originally written, DOR believed the data could be extracted through AWARE. However, the existing AWARE system does not allow the user to choose the type (federal, state, county/city, private or self) of employment.

Program Goal 5: The DOR will continuously improve the service delivery system and administrative operations to better serve consumers.

Objective 5.1: By June 30, 2012, 100% of the DOR geographic districts and Blind Field Services district will implement and utilize the referral module in the DOR’s new electronic records system, AWARE, to track and monitor referrals of individuals with disabilities who express an interest in VR services.

FFY 2012 target: 100% by June 30, 2012

FFY 2012 achieved: 100% by June 30, 2012

The DOR met this objective. DOR has fully implemented a referral and information program using AWARE. Management provided information to all field staff on the requirement to use the AWARE "Referral module" to fulfill the Department’s responsibility to provide information and referral services to interested persons. DOR served over 20,000 interested individuals in FFY 2012, the first year of AWARE implementation. Nearly one-half of these referrals became DOR consumers.

Objective 5.2: During FFY 2012, DOR will reduce by 10% the number of consumers whose record of services is closed in status 08 (closed after application submitted), 30 (closed-employment outcome not achieved (no services)), or 28 (closed-employment outcome not achieved (consumer has been provided with IPE services)) with a reported reason for closure as "unable to locate, contact, or moved."

FFY 2012 target: Reduce by 10%

FFY 2012 achieved: Reduced by 47%

The DOR met this objective. The VRSD pilot and AWARE were key factors in DOR meeting this objective. The VRSD pilot included a Service Coordinator who was responsible for the coordination of locating and contacting consumers to inquire whether they wanted to continue services before closing the case. AWARE has further enhanced the counselor’s capabilities to track, locate, and contact consumers.

Objective 5.3: During FFY 2012, at least 85% of the consumers’ IPEs will be developed and approved within 90 days of date of eligibility or date of removal from the waiting list.

FFY 2012 target: 85%

FFY 2012 achieved: 85%

The DOR met this objective. DOR credits the consolidation of forms, the AWARE system, and improved tools for tracking for the success of this objective. DOR reviewed frequently used case service forms for the purpose of consolidation. DOR eliminated the additional 30-day timeline to determine a consumer’s level of significance of disability (LSOD) following an eligibility determination, and combined the LSOD form and process with the Determination of Eligibility form. AWARE has further enhanced a counselor’s and Rehabilitation Supervisor’s ability to track consumer case due dates toward supporting timely IPE development. AWARE allows for IPE development in a "windows-based" environment, which streamlines the IPE development process by reducing counselor need for duplicative IPE narrative and additional data input, and eliminated the need for IPE document uploading into the consumer’s electronic case record.

Objective 5.4: By September 30, 2012, all DOR consumers and staff will have access to an internet-based database to provide increased involvement and informed choice of CRP and Individual Service Providers (ISP).

FFY 2012 target: All DOR consumers and staff will have access to the new Rehabilitation Resources Directory (RRD)

FFY 2012 achieved: All DOR consumers and staff have access to the new RRD

The DOR met this objective. The RRD was successfully launched on June 1, 2012 and included all CRPs. The RRD assists DOR consumers and their counselors to select VR services and providers. It also allows Community Resources Development (CRD) staff to pull vendor utilization information to review, track, and monitor service providers and consumer service delivery needs. When additional resources become available, CRD plans to update the RRD to include ISPs and other service providers to effectively provide additional service option information to consumers through one resource.

Program Goal 6: As a model employer, the DOR will attract, develop and retain a diverse and highly skilled workforce.

Objective 6.1: By September 30, 2012, reduce the number of SVRC, QRP (VR Counselor) resignations by thirty percent (30%) from the prior FFY.

FFY 2012 target: Reduce by 30%

FFY 2012 achieved: Reduced by 18%

The DOR did not meet this objective. DOR analyzed the separation data from FFY 2012 and VR Counselor resignations were reduced by 18% from the FFY 2011. DOR’s Employee Exit Questionnaires (EEQ) indicated the primary reason for VR Counselor employee resignations was to accept other higher salaried employment. Strategies for retaining staff include training, job shadowing, coaching, and mentoring.

Objective 6.2: By September 30, 2012, achieve a ninety percent (90%), or higher, response rate on the EEQ. In February 2011, the response rate was fifty-eight percent (58%)

FFY 2012 target: 90% response rate

FFY 2012 achieved: 67% response rate

The DOR did not meet this objective. However, there was a 9% response rate increase from the FFY 2011 response rate of 58%. In FFY 2012, DOR hired a Diversity Officer who maintains, administers, and evaluates the results of the EEQ. DOR will continue efforts with the EEQ by increasing awareness through the DOR Intranet and Supervisor training.

Objective 6.3: By September 30, 2012, identify the highest risk positions in the DOR and develop leadership succession plans for each of those classifications.

FFY 2012 target: Identify highest risk positions and develop leadership succession plans

FFY 2012 achieved: Identified the highest risk positions, but did not develop the leadership succession plans

The DOR partially met this objective. At the time, highest risk classifications were Career Executive Assignment and Exempt positions. A leadership succession plan for each of these classifications has not yet been developed. DOR continues to participate in the California Health and Human Services Agency’s Workforce Management and Succession Planning and Workforce Management Workgroup to further learn of efforts to succession planning and development of these plans.

 

Strategies Contributing to Successful SE Performance Measures

The DOR established two performance measures and strategies that support SE program goals: Program Goal 1, Objective 1.4 and Program Goal 2, Objective 2.3. Of these two performance measures, DOR met 1.4, Average Wage (see Section 1, Evaluation of VR Program Goals, Addendum 1).

The success of increasing the average wage of SE consumers came from the collaboration with State entities and local partners. DOR met with the State Council on Developmental Disabilities, Department of Developmental Services (DDS), and the California Employment Consortium for Youth to discuss issues and best practices of working with SE consumers.

Factors Limiting Success in Meeting SE Performance Measures

The DOR was unable to meet the objective 2.3 target for successful employment outcome closures for individuals receiving SE services (see Addendum 1). The challenge in meeting this performance measure was due to the limited number of providers who offer SE services, particularly to consumers with Traumatic Brain Injury (TBI) and mental health disabilities.

The DOR will increase its efforts by outreaching to employers and community partners to increase placement opportunities for SE consumers, as identified in Attachments 4.11(c)(4) and 4.11(d).

 

VR Performance on the Standards and Performance Indicators

Overall, DOR passed the Standards and Performance Indicators (S&I) 1 and 2 for FFY 2012, which required passing two of three S&Is 1.3, 1.4, and 1.5; and at least four of six Standard 1 Indicators 1.1 -1.6 (see Addendum 2: Standards and Performance Indicators at the end of this Attachment for more information). Summarized below are the strategies and limitations that impacted DOR’s ability to pass the S&I performance measures.

Strategies Contributing to Successful Passing of S&Is

The success of DOR in exceeding Indicators 1.2, 1.3, 1.4, 1.6, and 2.1 performance measures were due, in part, to the strong commitments in outreaching to individuals who required services in order to obtain employment and the rich diversity of California, as well as a strong emphasis on its goals to increase both the quality and quantity of consumer employment outcomes and informed choice of DOR consumers.

Factors Limiting Success in Passing of S&Is

In FFY 2012, DOR was unable to pass Indicator 1.1 Change in Employment Outcome due, in large part, to the struggling economy resulting in greater competition for the reduced supply of employment openings (see Addendum 2). Also, DOR continues, like many other states, to be challenged in passing Indicator 1.5 Earnings Ratio due to the high average hourly wage for competitive employment in California (see Addendum 2).

The DOR continuously seeks effective ways to increase employment outcomes and wages through new or updated priorities, strategies and other activities, as identified in Attachments 4.11(c)(1) and 4.11(d).

Addendum 2: Standards and Performance Indicators

Indicator 1.1 Change in Employment Outcomes: DOR did not pass this performance indicator which requires employment outcomes equal or exceed previous performance. In FFY 2011, there were 11,602 employment outcomes, for FFY 2012, there were 11,187, a decrease of 415 employment outcomes. A reduction in the supply of jobs, coupled with greater competition for the fewer remaining employment openings, has negatively impacted DOR’s employment outcomes. The DOR continues its efforts to increase employment outcomes by conducting job fairs, job clubs, referring consumers to on-line resources and providing collaborative networking opportunities for consumers, district staff, community agencies and local employers.

Indicator 1.2 Percent of Employment Outcomes: DOR passed this performance indicator. In FFY 2012, for those individuals who exited DOR VR program after receiving services, DOR assisted 57.9% in achieving a successful employment outcome. This figure is higher than the performance indicator requirement of 55.8%.

Indicator 1.3 Competitive Employment Outcomes: DOR passed this performance indicator. Of all individuals determined to have achieved an employment outcome, 89.3% exited the VR program in competitive or self-employment with earnings equivalent to at least the minimum wage. This percentage, which is higher than the performance indicator requirement of 72.6%, reflects DOR’s strong emphasis on its goals to increase both the quality and quantity of consumer employment outcomes and informed choice of our consumers.

Indicator 1.4 Significance of Disability: DOR passed this performance indicator. Of all individuals who exit the VR program in competitive or self-employment with earnings equivalent to or at least the minimum wage, 99.4% were individuals with significant disabilities, which exceed the performance indicator requirement of 62.4%. Since 1995, DOR has operated its VR services program under an Order of Selection (OOS) process. As identified in Attachment 4.11(c)(3), DOR expects to continue the OOS process in FFY 2014.

Indicator 1.5 Earnings Ratio: DOR did not pass this performance indicator. DOR achieved a ratio of 0.462, which did not meet the performance indicator required ratio of 0.52. The average hourly wage within the State (Department of Labor’s preliminary 2012 California wage) is $26.24, while the average wage of DOR consumers in competitive employment was $12.12. This performance indicator is difficult to pass in states with a high average wage, like California, and the gap between DOR consumers and all employed Californians did not decrease.

Indicator 1.6 Self-Support: DOR passed this performance indicator with 67.6%, exceeding the requirement of 53%. The success reflects the commitment to outreach to individuals who require services in order to obtain employment.

Indicator 2.1 Minority Background Service Rate: DOR’s ratio of 1.02 is above the performance indicator requirement of 0.80 ratio, and reflects DOR’s commitment to the rich diversity of California.

 

Innovation and Expansion Activities

In FFY 2012, DOR set aside a portion of funds allotted under Section 110 of the Rehabilitation Act to make necessary enhancements to the AWARE system initially implemented in September 2011. DOR established specific measureable objectives and strategies for AWARE. For FFY 2012, the performance measures that directly supported innovation and expansion were under Program Goal 5, Objectives 5.1 and 5.3 (see Section 1, Evaluation of VR Program Goals, Addendum 1). Through indirect costs, a portion of the funds were also used to support the activities of the SRC.

Strategies Contributing to Successful I&E Performance Measures

A fully implemented referral system, consolidation of forms, and the AWARE system contributed in DOR achieving success for the I&E performance measures. DOR fully implemented a referral and information program using AWARE. The consolidation of forms, the AWARE system, and improved tools helped to meet the target of 85% of consumer IPEs being developed within 90 days from the date of eligibility. AWARE has further enhanced a VR Counselor’s and Rehabilitation Supervisor’s ability to track consumer case due dates toward supporting timely IPE development.

As previously noted in this attachment, DOR is continuing its efforts to enhance the AWARE system that will result in an improved VR and SE service delivery system through updated priorities, strategies and other activities, as identified in Attachments 4.11(c)(1) and 4.11(d).

This screen was last updated on Aug 22 2013 11:46AM by Regina Cademarti

Attachment 6.3 Quality, Scope, and Extent of Supported Employment Services

  • Describe quality, scope, and extent of supported employment services to be provided to individuals with the most significant disabilities
  • Describe the timing of the transition to extended services

The Department of Rehabilitation (DOR) provides supported employment services that facilitate successful job matches and lead to successful job placements in integrated settings, primarily supported by Community Rehabilitation Programs (CRP) and partner agencies. In areas where CRP provider organizations are not available, or an individual has needs beyond those that can be met by a CRP, DOR may authorize approved individual service providers to provide job coaching services.

Scope of Supported Employment Services

The DOR provides the full scope of supported employment (SE) services to individuals who:

• Are Vocational Rehabilitation (VR) eligible with the most significant disabilities;

• Require extended services to maintain employment; and

• Have at least a reasonable expectation that a source of extended services will be available at the time of transition to extended services.

Eligible consumers receiving SE services may include but are not limited to persons with traumatic brain injury/acquired brain injury, mental health disability, autism spectrum disorders, and intellectual disabilities. DOR works to identify funding sources for extended services, collaborates with extended service providers, and identifies sources of extended services, including natural supports.

All DOR consumers participate in a comprehensive assessment to identify quality employment outcomes that meet the individual’s strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice. However, SE services encompass intensive services to meet the specialized needs of eligible consumers:

• An initial meeting with the eligible consumer; a review of the SE job placement parameters; and the development of a plan of action for job placement.

• An evaluation of labor market and identification of suitable employment sites; employer contacts; job seeking skills training; work site assessment; task analysis; evaluation and recommendation for job coaching plan; destination training; and other services necessary to secure and establish employment.

• If necessary, situational assessments through trial work experiences (TWE) to assess the consumer’s interests and abilities and allow the individual to consider multiple jobs, environments, settings, and tasks to maximize his/her potential. TWEs are also used to determine the techniques best suited to assist the consumer to learn the work skills and behaviors necessary for employment.

• On-site job coaching support services in a group or individual placement at the work place, and off-site services in an individual placement if they are needed to maintain the consumer’s employment including training, advocacy, and job loss intervention.

• As needed, coordinated benefits planning discussions with the consumer, Community Work Incentives Coordinators and/or other third parties to identify appropriate work incentive programs as well as potential sources for ongoing support.

• As appropriate, benefits advisement and work incentive information for transition aged youth with intellectual disabilities to go from school to post-secondary training and work.

• Post employment services, if needed to support and maintain employment and are not available through extended services, are available for Closed-Rehabilitated SE consumers in integrated settings.

Quality of Supported Employment Services

In order to ensure quality services, DOR has developed strategies that include, but are not limited to:

• Service specification guidelines;

• Training and technical support through Community Resource Development Specialists out-stationed throughout the State;

• DOR Certification and Commission on Accreditation of Rehabilitation Facilities accreditation of CRPs; and

• Ongoing assessment and evaluation of consumers.

Extent of Supported Employment Services

SE services are ongoing support and other appropriate services needed to maintain an individual with a most significant disability. DOR provides SE services to eligible consumers for a period of time not to exceed 18 months, unless under special circumstances. Special circumstances may be due to a change of jobs or eligible individual’s duties.

Timing of Transition to Extended Services

Once the consumer has maintained stability on the job for at least 60 days, the funding for and provision of job coaching transitions to an extended services provider. The VR Counselor continues to track the consumer’s progress and job stability during the transition period. If the consumer maintains stabilization for 60 days after transition to extended services, the case is closed successfully.

Sources of extended services for consumers eligible for SE services are identified in Attachment 4.8(b)(4).

This screen was last updated on Aug 15 2013 4:48PM by Regina Cademarti

System Information

System information

The following information is captured by the MIS.

Last updated on:08/22/2013 11:48 AM

Last updated by:sacakidderd

Completed on: 08/22/2013 12:09 PM

Completed by: sacakidderd

Approved on: 08/22/2013 2:35 PM

Approved by: rscoshellj